Lead Product Designer

📍 Job Overview

Job Title: Lead Product Designer

Company: Careers at Eucalyptus

Location: Sydney, New South Wales, Australia

Job Type: Full-Time

Category: Product Design / UX/UI

Date Posted: 2026-08-11

Experience Level: 8+ Years

Remote Status: On-site

🚀 Role Summary

• Lead product design initiatives for a specific domain or product line within Eucalyptus's expanding healthcare platform.

• Drive design outcomes that directly impact key business metrics such as revenue, patient retention, and operational efficiency.

• Set and elevate the design quality bar for a team of designers, fostering a culture of excellence in visual craft, systems thinking, and user-centered design.

• Provide formal or informal line management, coaching, and mentorship to product designers, nurturing their professional growth without compromising design craft.

📝 Enhancement Note: This role is identified as a Lead Product Designer with a strong emphasis on driving business outcomes and team leadership, indicating a senior position within the design function. The focus on "owning a domain" and "driving outcomes across the domain" suggests strategic responsibility beyond individual feature design, aligning with senior operations and GTM leadership principles.

📈 Primary Responsibilities

• Own the end-to-end design process for a designated product domain, from problem definition and user research to information architecture, UX writing, and final visual craft.

• Define and champion the design quality standards for the domain, encompassing visual design, motion, micro-interactions, and accessibility, ensuring compliance and exceeding it.

• Develop and implement robust design systems and information architecture that support a cohesive user experience across multiple platforms, including mobile and emerging AI interfaces.

• Connect design decisions to commercial levers, translating patient needs and clinical insights into actionable product strategies that align with business objectives and revenue growth.

• Actively coach and develop designers within the team, fostering their skill progression in areas such as problem definition, visual craft, systems thinking, and AI integration.

• Build coalitions and collaborate effectively with cross-functional teams, including product managers, engineers, clinicians, and commercial stakeholders, to ensure alignment and drive unified product vision.

• Champion and refine the "working in the open" methodology, encouraging critique over presentation, safe sharing of rough work, and constructive feedback to elevate the overall quality of design output.

• Integrate AI thoughtfully into the product development lifecycle, identifying appropriate use cases, redesigning team workflows with AI, and holding the line on where AI should not be used.

📝 Enhancement Note: The responsibilities highlight a blend of strategic design leadership, team management, and hands-on execution. The emphasis on "tying design to revenue, retention and cost" and "outcomes like trust and operational efficiency" strongly aligns with the core objectives of revenue and sales operations roles, where design directly influences business performance.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong foundation in design principles, user experience, and potentially related fields like Human-Computer Interaction (HCI) is expected.

Experience: Typically 8 years or more in product design, with a proven track record of owning and defining design for a specific product domain, building scalable design systems, and developing other designers.

Required Skills:

• Problem Definition: Ability to shape problem definition across a domain, using evidence and collaboration to focus efforts on high-impact areas and translate ambiguity into actionable plans.

• Visual Craft: Exceptional visual design skills, including mastery of typography, color, layout, motion, and micro-interactions, with the ability to set and maintain high aesthetic standards.

• Accessibility: Deep understanding of accessibility principles (WCAG) and the ability to set domain-specific standards, coaching others to move beyond basic compliance.

• Systems Thinking: Proficiency in designing scalable design systems, information architecture, and shared surfaces, with a comprehensive understanding of service design that connects digital interfaces to broader clinical and delivery operations.

• Product and Commercial Sense: Ability to connect design initiatives to business metrics (revenue, retention, cost) and effectively advocate for the patient voice alongside commercial viability.

• Communication: Excellent written and verbal communication skills, with the ability to articulate design decisions clearly, provide constructive critique, and build consensus among diverse stakeholders.

• Working in the Open: Experience fostering a collaborative design environment that prioritizes critique, safe sharing of work, and iterative feedback loops.

• AI Integration: Understanding of how to leverage AI in design workflows, including advanced prototyping, workflow redesign with AI, and ethical considerations for AI application in healthcare.

Preferred Skills:

• Experience in the healthcare or health-tech industry, particularly with regulated products or patient-facing platforms.

• Familiarity with Agile/Scrum methodologies and experience working within fast-paced, dynamic environments.

• Experience with A/B testing and data-driven design iteration.

• UX writing expertise, particularly in regulated environments where craft and compliance are intertwined.

• Experience with service design principles that map patient journeys across digital and physical touchpoints.

📝 Enhancement Note: The requirement for "8 years or more" and the emphasis on "owning a domain" and "developing other designers" clearly positions this as a senior leadership role within the design function, requiring a strategic operational mindset. The mention of "commercial sense" and "connecting design to the numbers" directly aligns with GTM and Revenue Operations principles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end design ownership of a product domain or system, demonstrating how your work influenced key commercial levers (revenue, retention, cost).

• Highlight the craft, polish, and care evident in your design solutions, with specific examples of how you elevated the people and processes around you.

• Include evidence of building an inclusive team culture and how AI reshaped your team's design processes and outcomes.

• Concisely articulate your design process, decision-making rationale, and the impact of your work. A clear and concise presentation is as important as the content itself. Process Documentation:

• Demonstrate experience in defining and documenting complex design processes, from initial problem framing and research synthesis to the implementation of design systems and user experience flows.

• Provide examples of how you have established research and experimentation standards for a design domain, including methods for validation, testing, and honest interpretation of results.

• Showcase expertise in raising the writing bar for UX copy, particularly in regulated health contexts, ensuring both clarity and compliance.

• Illustrate how you have set the bar for problem definition, especially for ambiguous and challenging problems that require strategic thinking and cross-functional alignment.

📝 Enhancement Note: The portfolio requirements are highly specific, emphasizing business impact, leadership, and process maturity. This aligns with the expectations for operations professionals who must demonstrate tangible results and efficient process management. The emphasis on "commercial lever" and "elevated the people around you" is particularly relevant.

💵 Compensation & Benefits

Salary Range: For a Lead Product Designer with 8+ years of experience in Sydney, Australia, the estimated annual salary range is AUD $150,000 - $220,000. This estimate is based on industry benchmarks for senior design leadership roles in major Australian tech hubs, considering the company's integration with Hims & Hers (a well-funded US company) and its focus on a high-growth, specialized healthcare sector. Factors influencing the range include the candidate's specific experience, negotiation skills, and the precise scope of responsibilities.

Benefits:

• Equity: Ownership stake in the company, aligning your success with Eucalyptus's growth.

• Annual Professional Development Budget: Financial support for training, conferences, workshops, and certifications to enhance your skills.

• Mentorship and Buddies: Access to experienced professionals for guidance and support in career development.

• Generous Parental Leave: 20 weeks paid leave for primary carers, supporting work-life balance.

• Miscarriage Leave: Specific leave offering to support employees through difficult personal circumstances.

• Employee Assistance Programme (EAP): Confidential counseling and support services for personal and professional challenges.

• Monthly Health & Fitness Allowance: Financial contribution towards maintaining physical well-being.

• Free Weekly Barista Coffees: A perk to enhance the daily work experience.

• Funded Social Clubs: Support for employee-led groups and activities to foster community.

• Quarterly Rooftop Parties & Weekly Catered Fireside Chats: Social events designed to build team cohesion and provide informal networking opportunities.

Working Hours: A standard full-time role is assumed to be approximately 40 hours per week, with an emphasis on achieving outcomes. While an on-site role is specified, the company culture suggests flexibility and a focus on impact over strict adherence to hours, common in high-growth tech environments.

📝 Enhancement Note: The salary estimation is based on typical senior product designer compensation in Sydney, Australia, with adjustments for the specific industry and company's growth stage. The benefits package is comprehensive, reflecting a strong focus on employee well-being, professional growth, and retention, which are critical in attracting and retaining top talent in competitive operations and design fields.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Health / Health Tech, specifically focusing on chronic condition management, with a specialization in obesity and weight management programs. Eucalyptus is now part of Hims & Hers, a global leader in personalized health and wellness, indicating a strong focus on innovation, patient outcomes, and scalable healthcare solutions.

Company Size: Eucalyptus is part of Hims & Hers, a significant global entity. Individually, Eucalyptus supports patients across multiple markets and has received endorsements for national health services (e.g., NICE in the UK), suggesting a substantial and growing operational footprint. This size implies a need for robust processes and efficient collaboration.

Founded: Eucalyptus is a relatively new company within the rapidly evolving health-tech landscape, focused on modernizing chronic care. Its integration with Hims & Hers signifies a strategic move towards broader market reach and enhanced capabilities.

Team Structure:

• The design team is structured to support specific product domains or lines of business, indicating a matrixed or domain-aligned approach.

• Designers will likely report to a design leadership role (potentially this Lead role or a Design Director), with dotted-line reporting or strong collaboration with Product Managers and Engineering Leads for their respective domains.

• Cross-functional collaboration is a core tenet, with close working relationships expected between Design, Product, Engineering, Clinical teams (prescribers, nurses, health coaches, dietitians), and potentially Commercial/Marketing teams. Methodology:

• Data-Driven Design: Emphasis on connecting design to commercial metrics (revenue, retention, cost) and patient outcomes, suggesting a strong reliance on analytics and experimentation.

• Iterative Development: A culture of "moving at incredible speed" and "learning and iterating frequently" implies Agile methodologies and a focus on rapid prototyping and feedback loops.

• User-Centricity: A "patient-first mindset" is paramount, requiring deep understanding of patient journeys and needs to create simple, accessible, and trustworthy solutions.

• AI Integration: A forward-thinking approach to incorporating AI into product development and team workflows, with a focus on responsible and effective application.

Company Website: eucalyptus.health

📝 Enhancement Note: The company's focus on health-tech, patient outcomes, and integration with a larger entity like Hims & Hers suggests a dynamic, data-driven, and highly collaborative environment. The emphasis on "operational efficiency" and "clinical safety" aligns with the rigorous standards expected in operations roles within regulated industries.

📈 Career & Growth Analysis

Operations Career Level: This role represents a senior leadership position within the product design function. As a Lead Product Designer, you are expected to not only excel in individual craft but also to influence strategic direction, set quality standards, and manage/develop a team. This level requires a blend of deep design expertise, strategic thinking, and people leadership capabilities, akin to a Senior Manager or Director level in operations.

Reporting Structure: You will likely report to a Head of Product Design, VP of Product, or a similar senior leadership role. You will have direct line management responsibilities for a group of Product Designers, while collaborating closely with Product Managers and Engineering Leads for your domain. This structure necessitates strong stakeholder management and cross-functional influence.

Operations Impact: The role's direct mandate is to "tie design to revenue, retention and cost, and to outcomes like trust and operational efficiency." This means your work will have a measurable impact on the company's top-line growth, customer loyalty, operational effectiveness, and overall business health. You are expected to translate user needs and design excellence into tangible business results.

Growth Opportunities:

• Leadership Development: Formal line management responsibilities provide direct experience in people management, coaching, and team building, preparing you for broader leadership roles.

• Strategic Design Influence: Opportunity to shape the design vision and strategy for significant product domains, contributing to the company's overall product roadmap and business objectives.

• Skill Specialization: Deepen expertise in areas like AI integration in design, advanced prototyping, service design, and working within regulated health environments.

• Career Advancement: Potential to progress into roles such as Senior Lead Product Designer, Design Manager, Director of Product Design, or even broader Product leadership roles within Eucalyptus or Hims & Hers.

• Industry Exposure: Working within a fast-growing health-tech company offers exposure to cutting-edge technologies and innovative healthcare delivery models.

📝 Enhancement Note: The growth analysis emphasizes the strategic and leadership aspects of the role, drawing parallels to senior operations management. The focus on measurable impact and career progression is crucial for attracting ambitious professionals who seek to grow within a dynamic organization.

🌐 Work Environment

Office Type: Eucalyptus operates with a hybrid or on-site model, with the specified location being their HQ in NSW, Australia. This suggests a collaborative office environment designed to foster team interaction, brainstorming, and hands-on work.

Office Location(s): The primary location is in New South Wales (NSW), Australia, likely within the Sydney metropolitan area, given the derived location data. This implies an accessible urban workspace for local employees.

Workspace Context:

• Collaborative Spaces: The office environment is likely equipped with meeting rooms, whiteboarding areas, and flexible workspaces to support team collaboration and design critiques.

• Tools and Technology: Access to industry-standard design software, collaboration tools, and potentially dedicated hardware for prototyping and testing will be provided to facilitate efficient work.

• Team Interaction: Opportunities for regular in-person interaction with design peers, product managers, engineers, and clinical experts, fostering a strong sense of team and shared purpose.

Work Schedule: While the role is full-time (approximately 40 hours/week), the company culture emphasizes speed, iteration, and outcomes. This suggests a degree of flexibility in daily schedules, provided that deadlines are met and collaborative needs are addressed. The focus is on delivering high-quality work efficiently, rather than strict time-tracking.

📝 Enhancement Note: The description of the work environment focuses on fostering collaboration and efficiency, which are key operational concerns. The emphasis on "moving at incredible speed" and "learning and iterating frequently" suggests an environment that demands agility and continuous improvement, characteristic of high-performing operations teams.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application, resume, and crucially, your portfolio by the recruitment team. Applications without a portfolio will not be considered.

• Portfolio Review & Discussion: A dedicated session where you will present your portfolio, focusing on specific case studies that demonstrate your ability to own a domain, drive commercial impact, and elevate team performance. Be prepared to discuss your process, decision-making, and the AI aspects of your work.

• Design & Problem-Solving Challenges: You may be asked to complete a design exercise or participate in a case study presentation that simulates real-world problems faced by the team. This will assess your problem-definition skills, visual craft, and strategic thinking.

• Cross-Functional Interviews: Interviews with Product Managers, Engineering Leads, and potentially Clinical stakeholders to assess your collaboration style, communication skills, and ability to integrate diverse perspectives.

• Leadership & Behavioral Interviews: Discussions focused on your leadership approach, coaching abilities, patient-first mindset, and cultural fit within Eucalyptus's fast-paced, collaborative environment.

Portfolio Review Tips:

• Focus on Impact: Select 2-3 strong case studies that clearly demonstrate how your design work moved commercial levers (revenue, retention, cost) and improved operational efficiency. Quantify your impact wherever possible.

• Showcase Breadth and Depth: Illustrate your end-to-end design process, from problem definition and research through to execution and system design. Highlight your systems thinking and how you've elevated the craft of those around you.

• Address AI Integration: Clearly articulate how AI was used in your process, what impact it had, and any challenges or ethical considerations you navigated.

• Conciseness is Key: Structure your portfolio and presentations to be clear, concise, and easy to follow. Use storytelling to convey the narrative of each project and its outcomes.

• Demonstrate Leadership: Include examples of how you have coached designers, influenced strategy, or improved team processes.

Challenge Preparation:

• Understand the Business: Research Eucalyptus's mission, its products (Juniper), its integration with Hims & Hers, and the broader health-tech market. Understand the challenges of providing care for conditions like obesity.

• Practice Problem Framing: Be ready to articulate how you would approach ambiguous problems, define scope, and gather necessary information to create an actionable plan.

• Articulate Design Principles: Be prepared to discuss your core design philosophies, particularly regarding user-centricity, accessibility, and the balance between clinical safety and commercial growth.

• Prepare for AI Discussions: Think critically about the role of AI in design and healthcare, and be ready to discuss its potential benefits and limitations.

📝 Enhancement Note: The detailed interview and portfolio review process emphasizes practical application, business impact, and leadership qualities, which are critical for operations roles. The advice on quantifying impact and demonstrating process improvement is directly transferable to operations candidates.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (or similar industry-standard tools like Sketch, Adobe XD), InVision, Principle, Framer for advanced prototyping.

• Design Systems: Experience with building, managing, and scaling design systems.

• Collaboration & Project Management: Jira, Confluence, Asana, Trello, Slack for team communication and workflow management.

Analytics & Reporting:

• User Analytics: Google Analytics, Amplitude, Mixpanel for tracking user behavior, feature adoption, and conversion funnels.

• Business Intelligence Tools: Tableau, Looker, Power BI (or similar) for understanding business metrics and performance dashboards.

CRM & Automation:

• While not a direct design tool, understanding how design impacts CRM (e.g., Salesforce) and marketing automation platforms (e.g., HubSpot, Marketo) workflows can be beneficial for understanding the broader GTM ecosystem.

• Familiarity with tools that facilitate A/B testing and experimentation (e.g., Optimizely, VWO).

📝 Enhancement Note: The technology stack highlights tools commonly used in product development and operations. Proficiency in design tools is expected, but the inclusion of analytics and BI tools underscores the data-driven nature of the role and its connection to business performance, aligning with the operational focus on metrics and efficiency.

👥 Team Culture & Values

Operations Values:

• Patient-First Mindset: Every decision must prioritize patient outcomes, balancing commercial growth with clinical safety and care. This means ensuring solutions are simple, accessible, and trustworthy.

• Collaborative Creation: A strong belief in generating good ideas from all functions (product, engineering, clinical). Valuing feedback, taking it on, and using it to improve work is essential.

• Curiosity: A drive to ask "why" before "how," staying inquisitive about the patient, the problem, and the tools used. Comfort with being a beginner when learning something new is highly valued.

• Speed and Iteration: Embracing a fast-paced environment where learning and iterating quickly through sharing work openly is the norm. Spending time outside the comfort zone is expected.

• Ownership: Employees are treated as owners, with equity and autonomy over projects, fostering a sense of responsibility and fulfillment. Ideas are valued regardless of role.

Collaboration Style:

• Cross-Functional Integration: Seamless collaboration across product, engineering, and clinical teams is crucial. The design team is expected to be an integrated partner, not a silo.

• Open Feedback Culture: A willingness to give and receive constructive feedback openly and honestly, prioritizing critique over presentation to improve the work.

• Knowledge Sharing: Actively sharing insights, learnings, and rough work to accelerate team learning and iteration. This fosters a collective intelligence approach.

📝 Enhancement Note: The cultural values emphasize collaboration, data-driven decision-making, and a strong ethical compass (patient-first), which are fundamental to successful operations. The "ownership" aspect and the "speed and iteration" culture are also hallmarks of high-performing operational teams.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Competing Priorities: Effectively balancing commercial growth objectives with clinical safety and patient well-being in a regulated industry. This requires strong judgment and the ability to articulate trade-offs clearly.

• Navigating Ambiguity: Tackling complex, ambiguous problems in a rapidly evolving health-tech landscape, requiring strategic thinking and the ability to define clear paths forward.

• Integrating AI Responsibly: Designing AI-powered features that are ethical, effective, and genuinely improve patient outcomes without introducing undue risk or bias.

• Scaling Design Systems: Ensuring design systems and infrastructure can scale effectively as the product and company grow across new markets and functionalities.

• Driving Cross-Functional Alignment: Gaining buy-in and alignment from diverse stakeholders (product, engineering, clinical, commercial) on design strategy and execution.

Learning & Development Opportunities:

• Advanced AI in Design: Opportunities to explore and implement cutting-edge AI applications within the design process and product features.

• Service Design Expertise: Deepen understanding and application of service design to map and improve complex patient journeys that extend beyond digital interfaces.

• Leadership and Management: Formal opportunities for people management, coaching, and strategic leadership development.

• Industry Trends: Staying abreast of evolving trends in digital health, patient care, and design methodologies through conferences, internal knowledge sharing, and professional development.

• Mentorship: Access to senior leaders and experienced peers for guidance on career progression, skill development, and navigating complex challenges.

📝 Enhancement Note: The challenges identified are common in high-growth, innovative environments and require strong problem-solving and strategic thinking skills, directly relevant to operations professionals. The growth opportunities are geared towards developing a well-rounded leader with both technical and managerial expertise.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you owned a product domain and drove significant commercial outcomes through design. What was your process, what were the results, and how did you measure impact?" (Focus on quantifiable results, domain ownership, and commercial levers).

• "How do you set and maintain a high quality bar for design within a team? Provide specific examples of how you've coached designers and elevated the overall craft." (Highlight leadership, coaching skills, and impact on team performance).

• "Walk us through a complex, ambiguous problem you encountered. How did you define the problem, what was your approach to solving it, and how did you ensure your solution aligned with both user needs and business objectives?" (Demonstrate problem-definition skills, strategic thinking, and balancing multiple priorities). Company & Culture Questions:

• "What interests you about Eucalyptus and our mission to improve long-term health outcomes, particularly in weight management?" (Showcase genuine interest and alignment with the company's purpose).

• "How do you approach balancing patient-first principles with commercial growth objectives in a regulated environment like healthcare?" (Articulate your understanding of ethical considerations and trade-offs).

• "Describe your experience working with AI in product design. What are the opportunities and risks, and how do you ensure responsible implementation?" (Demonstrate thoughtful engagement with AI technology). Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly articulate the problem, your role, your process, the challenges faced, the solutions you designed, and most importantly, the measurable impact on business metrics and user experience.

• Highlight Leadership & Collaboration: Explicitly point out instances where you influenced strategy, mentored junior designers, or collaborated effectively with cross-functional teams.

• Showcase Systems Thinking: Demonstrate how your designs contribute to a larger system, information architecture, or design language that ensures consistency and scalability.

• Be Concise and Clear: Practice your presentation to ensure it flows logically and stays within the allotted time. Focus on the most impactful aspects of your work.

📝 Enhancement Note: The interview preparation advice is tailored to assess strategic thinking, leadership capabilities, and practical application of design principles to business outcomes. This aligns with the rigorous evaluation processes for senior operations roles, where impact and strategic contribution are paramount.

📌 Application Steps

To apply for this Lead Product Designer position:

• Submit your application through the provided Greenhouse link, ensuring your resume and portfolio are attached. Applications without a portfolio will not be considered.

• Tailor Your Resume: Highlight your 8+ years of experience, specifically focusing on instances where you owned a product domain, drove commercial outcomes, and developed other designers. Integrate keywords from the job description such as "systems thinking," "problem definition," and "commercial sense."

• Curate Your Portfolio: Select 2-3 strong case studies that clearly demonstrate end-to-end design ownership, measurable commercial impact (revenue, retention, cost), and your ability to elevate design craft and team performance. Ensure AI integration is clearly articulated.

• Prepare Your Presentation: Practice walking through your portfolio case studies, focusing on concise storytelling, clear articulation of your process, and quantifiable results. Be ready to discuss your leadership approach and how you foster collaboration.

• Research Eucalyptus: Understand their mission, products (Juniper), integration with Hims & Hers, and the competitive landscape in digital health. Prepare to discuss how your skills and values align with their culture and goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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