Korean Bilingual UX/ UI Designer - Services Experience Researcher (17332-1)

📍 Job Overview

Job Title: Korean Bilingual UX/UI Designer - Services Experience Researcher

Company: JND

Location: Plano, Texas, United States

Job Type: Full-Time

Category: User Experience (UX) / User Interface (UI) Design & Research

Date Posted: May 12, 2026

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on leveraging user experience research to inform the design and development of services, with a strong emphasis on qualitative methodologies.

• The position requires a deep understanding of consumer behavior and the ability to translate research findings into actionable insights for product and service improvement.

• Bilingual proficiency in English and Korean is highly preferred, indicating a need to understand diverse user perspectives and potentially engage with a global user base.

• This role is critical for ensuring user-centricity in the development lifecycle of consumer electronics and digital products.

📝 Enhancement Note: While the job title specifies "UX/UI Designer," the core responsibilities and experience requirements heavily lean towards a "Services Experience Researcher" or "UX Researcher" role. The emphasis is on research design, execution, analysis, and reporting, rather than direct UI design creation. The "designer" aspect likely refers to designing research studies and influencing design decisions through research.

📈 Primary Responsibilities

• Design and execute comprehensive primary consumer research studies, utilizing both qualitative and quantitative methodologies to uncover user needs and behaviors.

• Take ownership of the analysis and reporting of research findings, synthesizing complex data into clear, actionable insights that drive product and service enhancements.

• Collaborate closely with the product research team to define research objectives, scope research projects, and ensure alignment with business goals.

• Synthesize findings from primary, secondary, and public research sources to deliver a holistic understanding of the user landscape and market trends.

• Partner effectively with external vendors and internal peers to develop robust research plans, ensuring that research outputs are practical and actionable for internal stakeholders.

• Conduct competitive analysis, evaluating competitor applications and products to identify strengths, weaknesses, and opportunities from a user perspective.

• Assess new product concepts for usability issues, evaluate UX design documents, and provide feedback on user interface elements and user flows.

📝 Enhancement Note: The responsibilities highlight a researcher's journey from planning to insight delivery. The emphasis on "actionable insights," "internally actionable," and "actionable insights" underscores the critical business impact expected from this role. The inclusion of competitive analysis and evaluating new product concepts points to a strategic contribution to product development.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in a related field (e.g., Human-Computer Interaction, Psychology, Sociology, Anthropology, Marketing, Information Science, Design).

Experience:

• Minimum of 5 years of dedicated experience in consumer research.

• Demonstrated technical learning and work experience in consumer electronics is preferred.

Required Skills:

• Consumer Research Expertise: Over 5 years of experience in consumer research, with a strong emphasis on qualitative techniques.

• Qualitative Methodologies: Proficient in research design, participant recruiting, conducting in-depth interviews, online platform usage for research, data analysis, video usage for insights, and comprehensive reporting.

• Quantitative Methodologies: Experience in designing and executing quantitative research studies.

• Online Survey Tools: Proficiency in using online survey platforms such as dscout, Pollfish, and Qualtrics.

• Analytical Skills: Solid numerical and data analysis skills to interpret research findings.

• Communication: Excellent communication skills, particularly in interviewing and soliciting verbal input from participants.

• Influence & Reporting: Proven experience in writing documents designed to influence decision-makers.

Preferred Skills:

• Bilingual Fluency: Korean bilingual proficiency is highly preferred, enabling engagement with a broader range of users and stakeholders.

• Consumer Electronics Industry: Experience specifically within the consumer electronics industry.

• B2B Technology Marketing: Experience in marketing functions within the B2B technology sector.

• Advanced Degree: MBA or other related advanced degree.

📝 Enhancement Note: The distinction between "preferred" and "required" skills is critical. While a Bachelor's is a minimum, the emphasis on 5+ years of qualitative research experience and proficiency in specific tools like dscout, Pollfish, and Qualtrics are non-negotiable. The bilingual requirement, while "preferred," is likely a significant advantage and could be a de facto requirement for certain candidate pools. The inclusion of "demonstrated technical learning" suggests a need for adaptability and a proactive approach to understanding technology.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Research Designs: Showcase examples of well-structured research plans for both qualitative and quantitative studies, detailing objectives, methodologies, participant profiles, and timelines.

• Insight-Driven Reports: Present a portfolio of research reports that clearly articulate findings, synthesize data, and provide actionable recommendations with a demonstrable impact on product or service improvements.

• Tool Proficiency Examples: Include case studies or examples demonstrating proficiency with specific research tools like dscout, Pollfish, and Qualtrics, highlighting how these tools were used to gather and analyze data.

• Competitive Analysis Outputs: Provide examples of competitive analysis reports that effectively break down competitor offerings, user perspectives, and strategic opportunities.

Process Documentation:

• Research Workflow: Document a typical research workflow from initial brief to final insight delivery, emphasizing efficiency and stakeholder collaboration.

• Data Synthesis Methods: Illustrate processes for synthesizing diverse data sources (qualitative interviews, surveys, secondary research, competitive intelligence) into cohesive insights.

• Actionable Insight Generation: Detail the process by which raw data is transformed into actionable recommendations that directly inform design or business strategy.

📝 Enhancement Note: For a role heavily focused on research, a portfolio is paramount. Candidates should be prepared to demonstrate not just their research skills but also their ability to communicate findings effectively and show the tangible impact of their work. The portfolio should highlight a structured approach to research and a clear path from data collection to strategic recommendation.

💵 Compensation & Benefits

Salary Range: $45 - $47 per hour.

For a full-time, on-site role in Plano, Texas, with 5-10 years of experience, this hourly rate translates to an approximate annual salary range of $93,600 - $97,760 before overtime or potential bonuses. This range is competitive for specialized UX research roles in the Dallas-Fort Worth metroplex, considering the required expertise and on-site nature of the position.

Benefits:

• Comprehensive Health Coverage: Medical Insurance (Health, Dental & Vision) providing robust protection for employees and their families.

• Work-Life Balance: Paid Time Off (PTO) to ensure employees can rest and recharge.

• Retirement Planning: 401K plan to support long-term financial security.

• Visa Sponsorship: H1B/Green Card Sponsorship available for qualified employees, indicating a commitment to supporting international talent.

• Career Development: Opportunities for career advancement within the organization.

• Industry Exposure: Hands-on experience working with a global industry leader, Samsung, offering significant professional development and networking opportunities.

Working Hours:

• Standard full-time hours are assumed to be 40 hours per week. While not explicitly stated, the on-site nature suggests a typical Monday-Friday work schedule. Flexibility may be available depending on team needs and project demands, but adherence to core business hours will be expected.

📝 Enhancement Note: The hourly rate is quite specific, suggesting it's a fixed range for this particular contract or role. The benefits package is comprehensive, with the visa sponsorship being a significant draw for international candidates. The mention of "Hands-on experience at global industry leader Samsung" is a key selling point for career growth and industry exposure.

🎯 Team & Company Context

🏢 Company Culture

Industry: The company is involved in providing developers and teams with mobile application and software development positions, and also has opportunities in business operations, administration, logistics, and UX/UI design. The specific client mentioned is Samsung, a global leader in consumer electronics and technology. This suggests an environment that values innovation, technology, and user-centric product development.

Company Size: JND appears to be a staffing and recruitment firm specializing in technology and development roles. While the exact size of JND isn't provided, their clients (like Samsung) are typically large, multinational corporations. This implies that the candidate will be working within a large, established tech ecosystem, even if JND itself is smaller.

Founded: The founding date of JND is not explicitly stated, but their vision is "We Want to See You Grow" to become an industry leader. This suggests a company focused on employee development and long-term success.

Team Structure:

• Research Team: The role is part of a "product research team," suggesting a dedicated group focused on understanding user needs and market dynamics to inform product strategy.

• Cross-functional Collaboration: The responsibilities explicitly mention collaborating with "partners (external vendors) and peers" and "partners (external vendors) and peers." This indicates a highly collaborative environment where interaction with various internal departments (product management, design, marketing) and external agencies is common.

• Reporting: While not specified, the role likely reports to a Research Lead, Manager, or Director within the product research or user experience function.

Methodology:

• Data-Driven Decisions: The emphasis on research design, analysis, and delivering actionable insights points to a data-driven approach to product development and strategic planning.

• User-Centricity: The core of the role is understanding the "user perspective," ensuring that product and service development is grounded in user needs and behaviors.

• Agile/Iterative Approach: While not explicitly stated, the nature of product research within tech often involves iterative feedback loops and adapting to evolving user needs and market conditions.

Company Website: www.jndsolutions.com

📝 Enhancement Note: The context provided suggests that JND acts as a bridge for talent to major tech players like Samsung. The "We Want to See You Grow" vision is a strong indicator of a company culture that prioritizes professional development and career progression for its placed employees. The emphasis on collaboration and data-driven decision-making is standard for successful operations and research teams in the tech industry.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an experienced professional, likely a mid-to-senior level UX Researcher or Services Experience Researcher. With 5+ years of experience required, the individual is expected to operate with a significant degree of autonomy in designing and executing research, analyzing findings, and communicating insights to stakeholders. The role is not entry-level; it requires a proven track record in qualitative research methodologies.

Reporting Structure: The candidate will likely report to a Research Manager or a Director of Product Research/UX. They will collaborate closely with product managers, UX designers, marketing teams, and potentially engineering. The reporting structure within JND (as the staffing agency) might differ from the direct reporting line within the client organization (Samsung).

Operations Impact: The impact of this role is substantial. By providing deep insights into user needs, behaviors, and pain points, the Services Experience Researcher directly influences product strategy, feature prioritization, and overall user experience. This can lead to improved product adoption, customer satisfaction, retention, and ultimately, revenue growth for the products and services being researched. Their work helps mitigate the risk of developing products that do not meet market needs.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in specific areas of UX research, such as generative research, evaluative research, or specific methodologies like ethnography or diary studies.

• Leadership: Potential to move into senior researcher, lead researcher, or research manager roles, where they would mentor junior researchers and manage research programs.

• Cross-Functional Mobility: Gaining experience with a global leader like Samsung opens doors to various roles within product management, marketing, or even strategic planning, leveraging their deep understanding of user needs.

• Skill Expansion: Opportunity to develop stronger quantitative analysis skills or gain experience in adjacent areas like service design or product strategy.

📝 Enhancement Note: The career path for a UX Researcher often involves increasing scope, complexity, and leadership. This role provides a solid foundation for growth, especially given the association with a major tech company like Samsung, which can offer valuable experience and networking opportunities. The "growth" aspect mentioned in JND's vision is directly applicable here.

🌐 Work Environment

Office Type: The role is explicitly stated as "On-site" at a specific address in Plano, TX. This suggests a traditional office environment within a corporate setting, likely a modern office space designed for collaboration and productivity.

Office Location(s): 6625 Excellence Way, Plano, TX. Plano is part of the Dallas-Fort Worth (DFW) metroplex, a significant hub for technology and business in Texas. This location offers access to a large talent pool and a thriving business community.

Workspace Context:

• Collaborative Spaces: Expect access to meeting rooms, project rooms, and potentially open-plan areas designed for team collaboration, crucial for the cross-functional nature of this role.

• Research Tools & Technology: The office environment will likely be equipped with standard office technology, and the team will have access to the necessary software and platforms for research (e.g., survey tools, data analysis software, collaboration platforms).

• Team Interaction: The on-site nature facilitates direct interaction with team members, fostering a strong sense of team cohesion and enabling real-time problem-solving and knowledge sharing, which is essential for effective research.

Work Schedule: Standard full-time hours are expected (likely 40 hours/week, Monday-Friday). While specific flexibility isn't detailed, an on-site role usually implies adherence to core business hours. The demands of research projects might occasionally require flexibility to meet deadlines or participant availability.

📝 Enhancement Note: The on-site requirement is a key factor. Candidates should be prepared for a traditional office setting and the collaborative dynamics that come with it. Proximity to the Plano, TX location is essential. The environment is likely to be fast-paced and professional, given the association with Samsung.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a recruiter screen (from JND) to assess basic qualifications, experience, and cultural fit, including confirming bilingual status.

• Hiring Manager Interview: A deeper dive into experience, research methodologies, and understanding of the role's responsibilities. This is where your resume and preliminary portfolio discussion would occur.

• Skills Assessment/Case Study: A practical exercise where candidates might be asked to design a research plan for a given scenario, analyze a dataset, or present a past research project in detail. This is critical for evaluating research design, analytical, and communication skills.

• Team/Stakeholder Interviews: Meetings with potential peers and cross-functional partners (e.g., UX Designers, Product Managers) to assess collaboration style and ability to integrate into the team.

• Final Interview: Potentially with a senior leader or executive for final approval.

Portfolio Review Tips:

• Focus on Impact: Select 3-4 strong case studies that showcase your ability to drive tangible improvements through research.

Quantify impact whenever possible (e.g., "led to a 15% increase in task completion rates," "identified key pain points resulting in a redesign that improved user satisfaction scores by X%").

• Structure is Key: For each case study, clearly outline:

  • The Problem/Objective: What was the business or user problem you aimed to solve?
  • Your Role & Methodology: What was your specific contribution, and which research methods did you employ (qualitative, quantitative, mixed)?
  • Your Process: How did you design, recruit, conduct, and analyze the research?
  • Key Findings: What were the most critical insights discovered?
  • Recommendations & Impact: What actions were taken based on your findings, and what was the resulting outcome?

• Visual Appeal: Ensure your portfolio is well-organized, visually appealing, and easy to navigate. Use clear headings, concise descriptions, and relevant visuals (e.g., personas, journey maps, anonymized reports).

• Tool Proficiency: Highlight how you used dscout, Pollfish, Qualtrics, or other relevant tools to achieve research goals.

• Bilingual Context: If applicable, be prepared to discuss how your Korean bilingual skills were leveraged in past research projects.

Challenge Preparation:

• Research Design: Be ready to outline a research plan for a hypothetical product or service, considering objectives, target audience, methodology, and key questions.

• Qualitative Analysis: Practice synthesizing qualitative data (e.g., interview transcripts, usability test observations) into themes and actionable insights.

• Communication: Prepare to present your findings clearly and concisely, tailoring your message to different audiences (e.g., designers, product managers, executives). Practice articulating the "so what?" of your research.

📝 Enhancement Note: The interview process is designed to test practical research skills and the ability to translate findings into business value. A strong portfolio that demonstrates impact and a clear thought process is essential. Candidates should be prepared to discuss their experience with specific tools and methodologies in detail.

🛠 Tools & Technology Stack

Primary Tools:

• Online Survey Platforms: dscout, Pollfish, Qualtrics (required proficiency). Candidates should be ready to discuss their experience with designing surveys, deploying them, and analyzing the resulting data on these platforms.

• Research & Analysis Software: Potentially tools for qualitative data analysis (e.g., NVivo, Dovetail), statistical analysis (e.g., SPSS, R), and data visualization.

• Collaboration Tools: Standard office suites (e.g., Microsoft Office, Google Workspace) for documentation and presentation. Collaboration platforms like Slack or Microsoft Teams for day-to-day communication.

Analytics & Reporting:

• Data Visualization Tools: While not explicitly listed, experience with tools like Tableau, Power BI, or even advanced Excel for reporting and dashboard creation would be beneficial for presenting research findings.

• Statistical Software: For quantitative analysis, familiarity with statistical packages could be an asset.

CRM & Automation:

• CRM Systems: While not a direct requirement for this research role, understanding how CRM data (e.g., Salesforce) can inform user segmentation or identify customer behavior patterns might be useful for context.

• Automation Tools: Experience with workflow automation tools is not directly specified but could be relevant if research touches on user journeys within automated systems.

📝 Enhancement Note: Proficiency with dscout, Pollfish, and Qualtrics is a critical requirement. Candidates should be prepared to articulate their experience and specific use cases for these tools. While other analytics and collaboration tools are common in the tech industry, the focus here is on the research-specific platforms.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental value driving all research activities, ensuring that user needs and experiences are at the forefront of product development decisions.

• Data-Driven Decision Making: Emphasizing the importance of evidence-based insights derived from rigorous research to guide strategy and product direction.

• Collaboration & Teamwork: Fostering a collaborative environment where researchers work closely with designers, product managers, and other stakeholders to achieve shared goals.

• Continuous Learning & Improvement: Encouraging ongoing professional development, staying abreast of new research methodologies, tools, and industry trends to enhance research quality and impact.

• Action-Oriented Insights: A focus on delivering insights that are not just informative but also practical and actionable, leading to measurable improvements.

Collaboration Style:

• Cross-Functional Integration: Researchers are expected to be integrated members of product teams, working closely with UX designers, product managers, and marketing professionals to ensure research findings are understood and utilized effectively.

• Transparent Communication: Open and honest communication about research plans, findings, and limitations is crucial for building trust and ensuring alignment across teams.

• Constructive Feedback: A culture that encourages constructive feedback on research plans, methodologies, and insights to refine approaches and improve outcomes.

• Knowledge Sharing: Proactively sharing learnings and best practices within the research team and across the broader organization to elevate the collective understanding of users.

📝 Enhancement Note: The values and collaboration style align with typical successful UX and product development teams. The emphasis on "action-oriented insights" and "measurable improvements" is key, indicating that the team values impact and results. The bilingual requirement also suggests an appreciation for diverse perspectives and global collaboration.

⚡ Challenges & Growth Opportunities

Challenges:

• Translating Insights into Action: A common challenge is ensuring that research findings are not just reported but are actively understood and implemented by product teams. This requires strong communication and influencing skills.

• Navigating Diverse User Needs: Understanding and representing the needs of diverse user segments, especially with the added complexity of a bilingual requirement, can be challenging.

• Balancing Research Rigor with Speed: In a fast-paced tech environment, there's often pressure to deliver research quickly, which can sometimes conflict with the time needed for in-depth, rigorous studies.

• Evolving Technology Landscape: Staying current with new consumer electronics, digital products, and the technologies used to research them requires continuous learning.

Learning & Development Opportunities:

• Advanced Methodologies: Opportunities to learn and apply more advanced qualitative and quantitative research techniques, potentially including mixed-methods approaches.

• Industry Conferences & Certifications: Support for attending industry events (e.g., UXPA, CHI) or pursuing relevant certifications to enhance professional skills and network.

• Mentorship: Access to experienced researchers and leaders within Samsung's ecosystem for guidance and career development.

• Exposure to Cutting-Edge Products: Working on projects related to innovative consumer electronics and digital services provides invaluable hands-on experience with emerging technologies.

📝 Enhancement Note: The challenges highlight the dynamic nature of UX research in tech. The growth opportunities are significant, particularly given the association with Samsung, offering exposure to high-impact projects and a robust professional development environment.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed and executed a complex qualitative research study. What were the key challenges, and how did you overcome them?" (Focus on research design, problem-solving, and methodological rigor.)

• "How do you ensure your research findings are actionable and lead to measurable product improvements? Provide an example." (Focus on insight translation, impact demonstration, and business acumen.)

• "Walk me through your process for synthesizing findings from multiple research sources (e.g., interviews, surveys, competitive analysis)." (Focus on analytical process and holistic insight generation.)

Company & Culture Questions:

• "What interests you about working with Samsung's products/services, and how does your research experience align with their industry?" (Focus on industry knowledge and passion for consumer electronics.)

• "Describe your experience collaborating with cross-functional teams (e.g., designers, product managers). How do you manage differing opinions or priorities?" (Focus on collaboration style and stakeholder management.)

Portfolio Presentation Strategy:

• Tell a Story: For each case study, frame it as a narrative: the challenge, your approach, the journey, the discovery, and the outcome.

• Highlight Your Role: Clearly define your specific contributions, especially if it was a team project.

• Emphasize Impact: Quantify results whenever possible. Show how your research made a difference.

• Demonstrate Tool Proficiency: When discussing your work, mention how you utilized tools like dscout, Pollfish, or Qualtrics to achieve your research goals.

• Be Ready for Deep Dives: Prepare to answer detailed questions about your methodologies, analytical process, and the rationale behind your decisions.

📝 Enhancement Note: Interviewers will be looking for a candidate who is not only technically proficient in research but also a strong communicator, collaborator, and strategic thinker who can drive product success through user insights. The bilingual aspect will be a key area of inquiry.

📌 Application Steps

To apply for this operations position:

• Submit your application through the JND Breezy HR portal.

• Resume Optimization: Tailor your resume to highlight your 5+ years of experience in consumer research, specifically emphasizing qualitative techniques, proficiency with dscout, Pollfish, and Qualtrics, and any experience in consumer electronics or B2B tech. Ensure your bilingual English/Korean skills are prominently featured.

• Portfolio Preparation: Curate 3-4 strong case studies that showcase your research design, analysis, reporting, and the actionable impact of your insights. Be ready to present these concisely and effectively.

• Interview Practice: Prepare for behavioral questions related to research methodologies, collaboration, and problem-solving. Practice articulating your contributions and research impact. Be ready to discuss your experience with the required tools.

• Company Research: Familiarize yourself with JND's vision ("We Want to See You Grow") and their client Samsung's consumer electronics and services offerings. Understand the significance of UX research in this industry.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.