Kitchen Design Consultant - Charlotte, NC

📍 Job Overview

Job Title: Kitchen Design Consultant

Company: Monarch Kitchens

Location: Charlotte, NC

Job Type: Full-Time

Category: Sales Operations / GTM (Go-to-Market) - Customer-Facing Sales Enablement

Date Posted: July 30, 2026

Experience Level: 2-5 Years

Remote Status: On-site

🚀 Role Summary

• This role is critical for driving revenue growth by managing the end-to-end customer journey in kitchen remodeling projects, from initial consultation to project completion.

• The Kitchen Design Consultant acts as a key interface between the customer and Monarch Kitchens, leveraging sales and design expertise to secure project sales and ensure client satisfaction, directly impacting Go-to-Market (GTM) success.

• This position requires a blend of sales acumen, design sensibility, and operational execution to translate customer needs into profitable, high-quality kitchen remodel projects.

• The role demands strong self-management and adherence to a proven sales system, embodying GTM best practices for consultative selling and client relationship management.

📝 Enhancement Note: While the title is "Kitchen Design Consultant," the responsibilities and compensation structure (salary plus uncapped commission, with high earning potential) indicate a strong sales-focused role within a GTM framework. The emphasis on "in-home selling," "closing sales," and managing the "entire remodeling process" positions this as a revenue-generating role that requires operational discipline in client management and project sales. The "Operations Category" is therefore classified as Sales Operations / GTM, focusing on customer-facing sales enablement and revenue generation.

📈 Primary Responsibilities

• Conduct in-home consultations with prospective clients to understand their kitchen remodeling needs, preferences, and budget, acting as a brand ambassador for Monarch Kitchens.

• Develop detailed kitchen layouts, 3D renderings, and design visualizations using provided CAD and 2020 Design software to effectively communicate design concepts and secure client buy-in.

• Proactively manage a pipeline of warm leads provided by Monarch Kitchens, ensuring timely follow-up and engagement to maximize conversion rates.

• Execute sales contracts with a clear and comprehensive scope of work, ensuring alignment between customer expectations and project deliverables.

• Maintain consistent communication and provide exceptional customer service throughout the entire remodeling process, fostering strong client relationships and ensuring a five-star experience.

• Achieve and exceed monthly sales closing targets, with a recommended benchmark of 35% or higher, directly contributing to revenue objectives.

• Collaborate with internal teams (e.g., project management, installation) to ensure seamless project execution and customer satisfaction post-sale.

• Continuously learn and stay updated on construction best practices, kitchen design trends, and product offerings to provide expert advice to clients.

📝 Enhancement Note: The responsibilities emphasize a direct revenue-generating function within a structured sales process. The role requires not just design skills but also significant sales execution, client management, and a commitment to operational excellence in delivering customer satisfaction. The phrase "support customers throughout the remodeling process" implies a degree of project oversight and coordination, bridging sales and project delivery.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent required.

• Proficiency in mathematics and geometry is essential for accurate measurements and design calculations. Experience:

• Recommended 2+ years of direct in-home selling experience, with a proven track record of closing sales and managing client relationships.

• Experience in consultative sales or a role requiring detailed client needs assessment and solution development is highly valued. Required Skills:

• In-Home Sales Expertise: Proven ability to conduct effective in-home consultations, build rapport, and close sales in a residential setting.

• Design Software Proficiency: Mandatory proficiency in 2020 Design software and general CAD drawing capabilities for creating visualizations.

• Sales System Adherence: Willingness and ability to follow a structured, proven sales system for consistent results.

• Communication & Interpersonal Skills: Excellent verbal and written communication skills, with the ability to convey complex design and project information clearly and persuasively.

• Mathematical Aptitude: Strong understanding of math and geometry for accurate measurements, space planning, and cost estimations.

• Detail Orientation: Meticulous attention to detail in design, contract creation, and client communication to minimize errors and ensure customer satisfaction.

• Microsoft Office Suite: Proficiency in Microsoft Office for general business communication, reporting, and data management.

• Reliable Transportation: Must possess reliable transportation and maintain a clean driving record for client visits.

• Background Check Clearance: Ability to successfully pass a 50-state criminal background check and random drug screening.

• Availability: Willingness and ability to work evenings and weekends to accommodate client schedules.

Preferred Skills:

• CAD Experience: Formal CAD certification or extensive practical experience beyond basic drawing.

• Residential Construction Knowledge: Understanding of construction processes, building codes, and materials relevant to home remodeling.

• Kitchen Remodeling Background: Prior experience specifically within the kitchen and bath remodeling industry.

📝 Enhancement Note: The qualifications highlight a dual focus on sales execution and technical design skills. The "2+ years of in-home selling experience recommended" and the emphasis on following a "proven sales system" point towards a structured sales environment. Proficiency in specific design software (2020 Design) is a critical technical requirement, aligning with specialized operations in the GTM enablement space.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Sales Case Studies: Examples of successful in-home sales engagements, demonstrating your ability to understand client needs, present solutions, and close deals. Quantify achievements with closing rates, average deal size, or revenue generated.

• Design Visualization Examples: A collection of CAD drawings and 3D renderings for kitchen designs, showcasing your proficiency in 2020 Design software and your ability to create aesthetically pleasing and functional layouts.

• Client Communication Samples: (Redacted) examples of how you manage client communication throughout the project lifecycle, from initial consultation to post-installation follow-up, demonstrating your commitment to a five-star experience.

• Contractual Clarity: Evidence of creating detailed and clear project scopes of work within sales contracts, ensuring all parties have a mutual understanding of deliverables.

Process Documentation:

• Sales Process Flow: A documented outline of your typical in-home sales process, from lead qualification to contract signing, highlighting key touchpoints and decision-making stages.

• Design Workflow: A description of your workflow for taking a client from initial concept to final design renderings, including client feedback loops and revision processes.

• Client Management Protocol: An overview of how you manage client expectations and communication throughout the remodeling lifecycle, including issue resolution and satisfaction assurance.

📝 Enhancement Note: For a role focused on sales and client management, a portfolio should demonstrate not just design output but also sales process execution and client satisfaction management. Highlighting the ability to translate design concepts into closed sales and manage the customer journey operationally is key.

💵 Compensation & Benefits

Salary Range:

• Base Salary: Competitive base salary, commensurate with experience.

• Uncapped Commissions: Significant uncapped commission structure.

• Total Earning Potential: Proficient designers are projected to earn over $200,000 per year.

Benefits:

• Health Insurance: Comprehensive health coverage.

• Dental Insurance: Dental care benefits.

• Vision Insurance: Vision care benefits.

• 401(k) Plan: Retirement savings plan with company contributions.

• Quarterly Bonuses: Additional performance-based bonuses awarded quarterly.

• Paid Training: Comprehensive paid training program to develop sales and design skills.

• Provided Tools: Computer, necessary software (including 2020 Design), and iPad provided for professional use.

Working Hours:

• Full-time position requiring availability for evenings and weekends to meet client needs and sales targets.

• Expected standard workweek of approximately 40 hours, with flexibility based on appointment scheduling and sales demands.

📝 Enhancement Note: The compensation model is heavily weighted towards performance-based earnings (uncapped commissions), reflecting a typical GTM sales structure where high performers are rewarded significantly. The stated earning potential of over $200,000 per year is a strong indicator of this commission-driven model. The benefits package is competitive and includes key support items like provided technology and paid training, crucial for a field-based sales role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement / Residential Construction / Interior Design

Company Size: Monarch Kitchens is part of a larger organization, with the provided company data indicating a company size of 51-200 employees. This suggests a structured organization with established processes but potentially still agile enough for individual impact.

Founded: Information regarding the founding date was not directly provided, but the company's established presence in the market implies a history of delivering quality kitchen remodels.

Team Structure:

• Sales Team: The Kitchen Design Consultants likely form a core part of the sales team, reporting to a Sales Manager or Director of Sales.

• Cross-functional Collaboration: Consultants will collaborate closely with project managers, designers, installation teams, and potentially marketing for lead generation.

• Reporting Lines: This role typically reports to a Sales Manager, who oversees performance, training, and pipeline management.

Methodology:

• Sales System: The company operates with a "proven sales system" that consultants are expected to follow, indicating a standardized, repeatable sales process designed for efficiency and effectiveness.

• Customer-Centric Design: The approach emphasizes guiding customers through a detailed design experience, focusing on their wants and needs to ensure satisfaction and successful project outcomes.

• Data-Driven Performance: While not explicitly stated, the emphasis on closing rates and earning potential suggests that performance metrics are tracked and used to drive sales operations.

Company Website: [Company URL] (Not provided in input, placeholder for actual URL)

📝 Enhancement Note: Understanding the company's operational framework, particularly its sales methodology and team structure, is crucial. Monarch Kitchens likely emphasizes a structured approach to sales and design, aiming for consistent customer experiences and revenue generation.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an experienced individual contributor, focusing on direct revenue generation and client management. It represents a mid-level position within a sales or GTM function.

Reporting Structure: Typically reports to a Sales Manager or Director of Sales, who provides guidance, training, and performance management. May also interact with project management and operations teams for project execution.

Operations Impact: The Kitchen Design Consultant directly impacts revenue by closing new kitchen remodel projects. Their ability to design effectively, sell efficiently, and ensure customer satisfaction contributes to the company's profitability, brand reputation, and repeat business potential. They are the frontline of the GTM strategy, translating leads into revenue.

Growth Opportunities:

• Senior Consultant/Lead Designer: Potential to become a senior member of the sales team, mentoring new consultants, or specializing in more complex or high-value projects.

• Sales Management: Progression into a Sales Manager or Team Lead role, overseeing a team of consultants, managing sales targets, and refining sales processes.

• Specialization: Opportunity to develop deep expertise in specific design styles, materials, or project types, becoming a subject matter expert.

• Transition to Project Management: With a strong understanding of the remodeling process, potential to move into project management or operations roles focused on execution.

📝 Enhancement Note: The growth path emphasizes vertical progression within sales or a move into management, leveraging the extensive client interaction and sales experience gained. The role provides a solid foundation for understanding the operational aspects of a customer-facing GTM strategy.

🌐 Work Environment

Office Type: The primary work environment is client homes for consultations and sales appointments. This is a field-based role. There may be an office for training, administrative tasks, or team meetings, but the core function is mobile.

Office Location(s): Charlotte, NC. This implies serving clients within a defined geographical radius around this hub.

Workspace Context:

• Field-Based: The consultant operates independently in client residences, requiring strong self-discipline and time management.

• Technology Enabled: Provided with a computer, software, and iPad, facilitating design work, client presentations, and communication on the go.

• Collaborative Opportunities: While largely independent, opportunities for collaboration exist during team meetings, training sessions, and potentially when coordinating complex projects with internal teams.

Work Schedule: Requires flexibility, including evenings and weekends, to align with customer availability. This is typical for in-home sales roles and necessitates careful scheduling to balance client appointments with personal time.

📝 Enhancement Note: The work environment is characterized by significant autonomy and a client-centric schedule. The ability to manage one's own time and workspace effectively is paramount for success in this role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or video call to assess basic qualifications, sales experience, and cultural fit.

• In-Home Sales Simulation/Role Play: Candidates may be asked to demonstrate their in-home selling approach, potentially with a mock scenario.

• Design Assessment: A review of portfolio work (CAD, 3D renderings) and potentially a design challenge to assess technical skills and creativity.

• Meet the Team/Manager Interview: Interviews with hiring managers and potentially senior team members to evaluate experience, problem-solving abilities, and alignment with company values.

• Final Offer: Based on overall assessment of skills, experience, and potential.

Portfolio Review Tips:

• Showcase Sales Success: Highlight projects where you successfully closed deals, quantifying results (e.g., sales volume, conversion rates).

• Demonstrate Design Proficiency: Ensure your CAD drawings and 3D renderings are clear, professional, and showcase a range of design styles and functional solutions. Use 2020 Design examples prominently.

• Illustrate Client Management: Include any (redacted) examples of how you manage client communication and ensure satisfaction throughout the project lifecycle.

• Clarity and Conciseness: Organize your portfolio logically and be prepared to walk through specific projects, explaining your process, challenges, and outcomes.

• Tailor to Monarch: Research Monarch Kitchens' style and offerings to highlight relevant experience and design sensibilities.

Challenge Preparation:

• Sales Scenarios: Be ready to discuss how you would handle common objections, qualify leads, and close sales in an in-home setting.

• Design Problem-Solving: Prepare to discuss how you approach space planning challenges, material selection, and budget constraints in kitchen design.

• Process Explanation: Be prepared to articulate your sales process, design workflow, and client management strategies.

📝 Enhancement Note: The interview process will likely assess both sales capabilities and design aptitude. A strong portfolio that clearly demonstrates both is essential. Candidates should be ready to articulate their process and impact.

🛠 Tools & Technology Stack

Primary Tools:

• 2020 Design Software: Essential for creating kitchen layouts and 3D renderings. Proficiency is a mandatory requirement.

• CAD Software: General Computer-Aided Design skills are necessary for creating technical drawings.

• Microsoft Office Suite: Standard for business operations, including Word for contracts, Excel for tracking, and Outlook for communication.

Analytics & Reporting:

• CRM (Customer Relationship Management): While not explicitly stated, a CRM system is likely used for lead tracking, pipeline management, and customer data. Candidates familiar with CRM principles are at an advantage.

• Sales Performance Tracking: Tools or spreadsheets used to monitor individual sales performance, closing rates, and commission calculations.

CRM & Automation:

• Communication Tools: Email (Outlook), potentially instant messaging for internal coordination.

• Presentation Software: Tools like PowerPoint or integrated features within design software for client presentations.

• Mobile Devices: iPad provided for on-the-go access to designs, client information, and communication.

📝 Enhancement Note: Proficiency in 2020 Design is a non-negotiable technical requirement. Familiarity with CRM systems and general sales enablement tools will be beneficial for operational efficiency.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A strong emphasis on providing a five-star experience and meeting customer needs and wants throughout the design and remodeling process.

• Sales Excellence: Commitment to achieving and exceeding sales targets through a proven system and consultative selling approach.

• Quality Craftsmanship: Dedication to delivering high-quality kitchen remodels that reflect the company's reputation.

• Integrity and Professionalism: Maintaining honesty, transparency, and a high level of professionalism in all client interactions and business dealings.

• Continuous Improvement: Willingness to learn about construction, design, and sales techniques to enhance skills and performance.

Collaboration Style:

• Client-Centric: Primarily focused on direct client engagement and building strong customer relationships.

• Team Support: Collaborative with internal teams (project management, installation) to ensure seamless project delivery and client satisfaction.

• Process Adherence: Working effectively within the established sales system and design workflows provided by Monarch Kitchens.

📝 Enhancement Note: The company culture likely values a blend of sales drive, customer empathy, and a commitment to operational excellence in project delivery. Successful candidates will be comfortable in a client-facing role that requires both persuasive selling and meticulous execution.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Design: Effectively managing the dual demands of consultative selling and detailed design work, especially under pressure to meet sales targets.

• Client Expectations Management: Navigating diverse client needs, budgets, and personalities to deliver satisfactory outcomes within project constraints.

• Field Sales Autonomy: Maintaining motivation, discipline, and time management while working independently in client homes and managing a flexible schedule.

• Competitive Market: Differentiating Monarch Kitchens and its offerings in a competitive home improvement and remodeling market.

• Learning Curve: Quickly mastering the company's sales system, design software, and construction/remodeling knowledge.

Learning & Development Opportunities:

• Sales Training: Comprehensive paid training on the company's specific sales methodology, objection handling, and closing techniques.

• Design Software Mastery: Deepening expertise in 2020 Design and CAD through practice and potentially advanced training.

• Industry Knowledge: Learning about residential construction, building materials, and current kitchen design trends.

• Mentorship: Potential to learn from experienced sales consultants and managers within the organization.

• Performance-Based Rewards: Direct financial incentive for achieving high sales performance.

📝 Enhancement Note: The role presents opportunities for significant financial reward and professional growth in sales and design. Candidates should be prepared for the challenges inherent in a field-based, commission-driven sales role.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to an in-home sales consultation for a kitchen remodel. What are your key objectives at each stage?" (Focus on needs assessment, solution presentation, and closing.)

• "How do you handle objections from potential clients regarding price, design choices, or project timelines?" (Demonstrate empathy, problem-solving, and adherence to the sales system.)

• "Walk me through a complex kitchen design project you managed from initial concept to final rendering. What were the challenges, and how did you overcome them?" (Highlight your design process, software proficiency, and client collaboration.)

• "Given a client with a limited budget but high design aspirations, how would you balance their needs with practical constraints?" (Showcase your ability to find creative solutions and manage expectations.) Company & Culture Questions:

• "What interests you about Monarch Kitchens and this specific role?" (Research the company's reputation, products, and values.)

• "How do you ensure a 'five-star experience' for your clients throughout the remodeling process?" (Emphasize communication, responsiveness, and problem-solving.)

• "Describe your experience working with a structured sales system. How do you ensure you adhere to it while also personalizing your approach?" (Show willingness to follow processes and adapt.)

• "How do you manage your schedule and workload when working independently in the field, including evenings and weekends?" (Demonstrate time management and self-discipline.) Portfolio Presentation Strategy:

• Prioritize Sales Closures: Lead with examples that clearly show successful sales outcomes, quantifying revenue or closing rates if possible.

• Showcase Design Versatility: Present a range of designs using 2020 Design, demonstrating your ability to create functional, aesthetically pleasing, and client-specific layouts.

• Explain Your Process: For each project, articulate your step-by-step approach from client consultation to final design, highlighting problem-solving and client collaboration.

• Highlight Communication: Be prepared to discuss how you maintained communication and managed client expectations during the design phase.

• Be Ready for Live Demos: If possible, have a prepared file or be ready to demonstrate your proficiency in 2020 Design software.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong blend of sales acumen, design capability, and client management skills. Candidates need to articulate their process and quantifiable results effectively.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on Greenhouse.

• Portfolio Customization: Prepare a portfolio that clearly showcases your best kitchen design projects using 2020 Design, accompanied by examples of successful in-home sales engagements. Quantify your sales achievements (e.g., closing rates, revenue generated) to demonstrate your impact.

• Resume Optimization: Tailor your resume to highlight your experience in in-home sales, customer consultation, CAD/2020 Design proficiency, and any relevant construction or remodeling background. Use keywords from the job description such as "in-home selling," "sales consultant," "kitchen design," and "2020 Design."

• Interview Preparation: Practice articulating your sales process, design methodology, and client management strategies. Be ready to discuss your approach to handling objections and closing sales, and prepare specific examples from your portfolio to illustrate your capabilities.

• Company Research: Thoroughly research Monarch Kitchens, their product lines, design aesthetic, and customer reviews. Understand their commitment to a "proven sales system" and a "five-star experience" to align your responses with their values and operational focus.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.