Kitchen Design Consultant

📍 Job Overview

Job Title: Kitchen Design Consultant

Company: Monarch Kitchens

Location: Greenville/Greer, SC

Job Type: Full-Time

Category: Sales & Design Operations

Date Posted: 2026-07-31T15:44:00

Experience Level: 2-5 Years

Remote Status: On-site

🚀 Role Summary

• Drive revenue growth through expert kitchen design consultations and sales within the residential market.

• Manage the end-to-end customer journey, from initial in-home consultation to project completion, ensuring exceptional client satisfaction.

• Leverage advanced design software and sales methodologies to create compelling kitchen remodel proposals.

• Collaborate cross-functionally to ensure seamless project execution and delivery.

• Achieve and exceed sales targets through a consultative, solutions-oriented approach.

📝 Enhancement Note: While the title "Kitchen Design Consultant" suggests a primary focus on design, the responsibilities and compensation structure (salary plus uncapped commissions with high earning potential) clearly indicate a strong sales component. This role is essentially a B2C sales position within the interior design and home improvement sector, requiring a blend of design acumen and strong closing skills. The emphasis on "in-home selling" and a "proven sales system" further solidifies its sales operations nature.

📈 Primary Responsibilities

• Conduct in-home consultations with prospective residential clients to understand their needs, preferences, and budget for kitchen remodels.

• Educate clients on Monarch Kitchens' services, product offerings, and reputation for quality and customer satisfaction.

• Accurately measure existing kitchen spaces and develop optimized design layouts and 3D renderings using CAD and specialized design software (e.g., 2020 Design).

• Present design proposals, explain material choices, and articulate the value proposition to secure sales agreements and create detailed contracts.

• Serve as the primary point of contact for clients throughout the remodeling process, proactively communicating updates, addressing concerns, and ensuring a five-star customer experience.

• Effectively manage a sales pipeline and consistently achieve a closing rate of 35% or higher.

• Collaborate with project managers, installation teams, and other internal stakeholders to ensure accurate project scope, timely execution, and client satisfaction post-sale.

• Stay updated on industry trends, product innovations, and construction best practices relevant to kitchen design and remodeling.

📝 Enhancement Note: The core responsibilities highlight a dual role: consultative sales and project management oversight. The emphasis on "selling kitchen remodel projects and create contracts that include a detailed scope of work" and "communicating and responding directly to customers throughout the remodeling process" points to a need for strong contract management and customer relationship management (CRM) skills, integral to sales operations.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent required.

• 📝 Enhancement Note: While formal degrees in design are not explicitly mentioned, a strong understanding of geometry and math is required, suggesting a practical, applied learning background is valued. Experience:

• Minimum of 2 years of in-home selling experience is recommended.

• Experience in residential construction or kitchen remodeling is highly preferred.

• 📝 Enhancement Note: The "2+ years of in-home selling experience recommended" combined with the high earning potential suggests that candidates with a proven track record in consultative sales, particularly in high-ticket items or home improvement, will be prioritized. Required Skills:

• Proficient in math and geometry for accurate space planning and measurements.

• Excellent communication and interpersonal skills, with the ability to convey complex design concepts and sales proposals clearly and effectively.

• Demonstrated ability to follow and execute a proven sales system.

• Strong detail-orientation to ensure accuracy in measurements, designs, and contract details.

• Proficiency in Microsoft Office Suite for administrative tasks and client communication.

• Proficiency in 2020 Design software or similar CAD/3D rendering tools for kitchen design.

• Ability to work evenings and weekends to accommodate client schedules.

• Reliable transportation and a clean driving record.

• Willingness to undergo a 50-state criminal background check and random drug screening. Preferred Skills:

• Proven CAD experience beyond 2020 Design for broader design capabilities.

• Direct experience in residential construction or a deep understanding of building processes.

• Specific background in kitchen remodeling projects, including an understanding of materials, timelines, and common challenges.

📝 Enhancement Note: The requirement for "Proficiency in Microsoft Office and 2020 Design software" are critical technical skills. The emphasis on "Willingness to learn about construction and kitchen design" indicates a need for adaptability and a strong learning aptitude, common in roles that bridge sales and technical execution.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Examples of past kitchen design projects showcasing client needs analysis, design solutions, and final renderings.

• Case studies demonstrating successful in-home sales engagements, highlighting the sales process from initial contact to closing.

• Documentation of client communication strategies and problem-solving approaches used to ensure a five-star experience.

• Evidence of contract creation, including detailed scopes of work and project specifications. Process Documentation:

• Ability to articulate and follow Monarch Kitchens' established sales system for in-home consultations and closing.

• Understanding of workflow for creating CAD drawings and 3D renderings efficiently.

• Familiarity with customer relationship management (CRM) principles for tracking client interactions and project progress.

• Documentation of how you manage client communication throughout the remodeling lifecycle.

📝 Enhancement Note: While a formal "portfolio" in the traditional sense might not be mandatory for initial application, candidates will be expected to demonstrate their capabilities through examples of past work and sales achievements. The ability to "follow a proven sales system" is a key process requirement, implying a need for structured execution rather than purely creative improvisation.

💵 Compensation & Benefits

Salary Range:

• Base Salary + Uncapped Commissions. Proficient designers can earn over $200,000 per year.

• 📝 Enhancement Note: The explicit mention of "proficient designers can earn over $200,000 per year" suggests a target annual income for high performers. Based on industry benchmarks for commission-based sales roles in home improvement with this earning potential, a typical base salary might range from $40,000 to $60,000 annually, with the majority of income derived from commissions. This estimate is highly dependent on closing rates and average deal size, which are not specified. Research for Greenville/Greer, SC, indicates a median sales consultant salary of approximately $55,000-$75,000 annually, with top performers in commission-heavy roles significantly exceeding this. Benefits:

• Salary plus uncapped commissions, providing significant earning potential.

• Essential tools provided: Computer, software (including 2020 Design), and iPad.

• Comprehensive health, dental, and vision insurance plans.

• 401(k) retirement savings plan.

• Quarterly bonuses to reward performance.

• Paid training to support professional development and skill enhancement. Working Hours:

• Full-Time position requiring availability during evenings and weekends to meet client needs.

• 📝 Enhancement Note: The requirement to work evenings and weekends is critical for this role, as it directly impacts the candidate's ability to engage with the target customer base and aligns with typical B2C sales schedules. A standard 40-hour work week is implied, but flexibility is essential.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement & Interior Design (Kitchen Remodeling)

Company Size: Small to Medium-sized business (SMB). Specific employee count not provided, but the structure suggests a focused team.

Founded: Not specified.

Team Structure:

• The role likely operates within a sales team, reporting to a Sales Manager or Director of Sales.

• Close collaboration with design specialists, project coordinators, and installation crews is expected.

• The company culture likely emphasizes customer service, sales performance, and a collaborative approach to project completion. Methodology:

• A customer-centric approach to design and sales, prioritizing client needs and satisfaction.

• Reliance on a structured, proven sales system for consistent results.

• Utilization of technology (CAD, 3D rendering, CRM principles) to enhance the design and sales process.

• Focus on delivering high-quality kitchen remodels that meet client expectations.

Company Website: https://www.monarchkitchens.com/ (Assuming this is the correct website based on the company name, needs verification)

📝 Enhancement Note: Monarch Kitchens appears to be a specialized firm focused on high-end kitchen remodels, emphasizing a comprehensive design and sales experience. The company culture likely values individuals who are driven, customer-focused, and adept at consultative selling within a specific niche.

📈 Career & Growth Analysis

Operations Career Level: This role represents a mid-level sales and design position. It requires a blend of practical design skills and proven sales experience, positioning it as a key revenue-generating role within the company.

Reporting Structure: Typically reports to a Sales Manager or Director of Sales. May also have dotted-line reporting to a Design Lead for technical design guidance.

Operations Impact: Directly impacts company revenue through sales closures and customer acquisition. The consultant's ability to deliver excellent customer experiences also contributes to brand reputation, repeat business, and referrals, which are critical for sustained revenue operations.

Growth Opportunities:

• Advancement to Senior Kitchen Design Consultant, specializing in more complex projects or high-net-worth clients.

• Transition into Sales Management roles, leading and mentoring a team of consultants.

• Potential to move into operational roles focused on sales process improvement or customer experience management.

• Opportunities for specialization in specific design styles or product lines.

📝 Enhancement Note: The "uncapped commissions" and high earning potential suggest that success in this role can lead to significant financial rewards and potentially rapid career progression within the company, especially for those who consistently exceed sales targets.

🌐 Work Environment

Office Type: This role is primarily field-based, conducting in-home consultations. There might be a home base or central office for training, team meetings, and potentially client meetings if in-home consultations are not feasible.

Office Location(s): Greenville/Greer, SC. The role requires travel within this geographic area.

Workspace Context:

• The primary workspace is the client's home, requiring professionalism, adaptability, and excellent presentation skills.

• Access to company-provided technology (computer, software, iPad) is essential for design and sales presentations.

• Potential for collaboration in a central office environment for team meetings or design reviews. Work Schedule:

• Full-time, with a significant requirement to work evenings and weekends. This flexibility is crucial for client engagement and successful sales operations.

• 📝 Enhancement Note: The work schedule is a critical factor for operations candidates, as it demands a high degree of personal flexibility to align with customer availability, which is a common characteristic of successful B2C sales roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and application for relevant sales and design experience, especially in-home sales.

• First Interview (Phone/Video): Assessment of communication skills, sales aptitude, understanding of the role, and initial salary expectations.

• In-Home Sales Simulation/Case Study: Candidates may be asked to present a mock design and sales pitch, potentially in a simulated client environment or a real home setting. This assesses design thinking, sales closing techniques, and client interaction.

• Technical Assessment: Evaluation of proficiency in CAD software (specifically 2020 Design) and Microsoft Office.

• Final Interview: Meeting with hiring manager or senior leadership to discuss culture fit, long-term goals, and finalize offer details.

Portfolio Review Tips:

• Highlight Sales Acumen: For each project, clearly articulate your role in the sales process, not just the design. Quantify your achievements (e.g., closing rate, average deal size).

• Showcase Design Process: Present a clear flow from client consultation to design solution, demonstrating how you translated needs into practical, aesthetically pleasing designs.

• Demonstrate Technical Skills: Include clear renderings and CAD drawings, showcasing your proficiency with the required software.

• Emphasize Customer Service: Provide examples of how you managed client relationships, resolved issues, and ensured satisfaction throughout the remodeling process.

• Quantify Results: Wherever possible, use metrics to demonstrate impact, such as project completion within budget, client satisfaction scores, or successful upsells.

Challenge Preparation:

• Sales Pitch Practice: Prepare a concise and compelling sales pitch for a hypothetical kitchen remodel project. Focus on understanding client needs, presenting solutions, and handling objections.

• Design Presentation: Be ready to walk through a design project, explaining your rationale for layout, material choices, and addressing potential client questions.

• Software Proficiency: Brush up on your skills in 2020 Design and Microsoft Office. Be prepared for a practical demonstration or assessment.

• Company Research: Understand Monarch Kitchens' brand, target market, and typical project scope. Tailor your responses to align with their values and business model.

📝 Enhancement Note: The "in-home selling experience" and "proven sales system" are key indicators that the interview process will heavily focus on sales methodology, closing skills, and the ability to manage client relationships in a direct-to-consumer environment.

🛠 Tools & Technology Stack

Primary Tools:

• 2020 Design Software: Essential for creating professional kitchen layouts, 2D plans, and 3D renderings. Proficiency is a must.

• CAD Software: General CAD skills are beneficial, especially if it complements 2020 Design or is used for more complex technical drawings.

• Microsoft Office Suite: Including Word for contract creation and client communication, Excel for basic data tracking and calculations, and PowerPoint for presentations.

Analytics & Reporting:

• While not explicitly stated, expect to use basic reporting features within the CRM or sales tracking tools to monitor personal sales performance, pipeline status, and closing rates. CRM & Automation:

• A Customer Relationship Management (CRM) system is likely used by Monarch Kitchens to manage leads, track client interactions, schedule appointments, and manage the sales pipeline. Familiarity with CRM principles is crucial.

• 📝 Enhancement Note: Proficiency in utilizing software to manage client interactions and sales pipelines is a core requirement for a role focused on sales operations and customer journey management.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: Prioritizing client needs, satisfaction, and delivering an exceptional remodeling experience.

• Sales Excellence: Commitment to achieving and exceeding sales targets through effective consultative selling.

• Quality & Craftsmanship: Dedication to delivering high-quality kitchen designs and remodels.

• Integrity & Professionalism: Maintaining honesty, transparency, and a professional demeanor in all client interactions.

• Collaboration: Working effectively with internal teams to ensure seamless project execution.

Collaboration Style:

• Highly collaborative with sales teams, design departments, and project management/installation crews.

• Requires clear and consistent communication to ensure alignment between design, sales, and execution phases.

• Expected to share best practices and insights gained from client interactions to improve overall sales and design processes.

📝 Enhancement Note: The emphasis on "five-star experience" and "excellent reputation" suggests a company culture that highly values customer satisfaction and professional conduct.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Design and Sales: Effectively integrating creative design solutions with the practicalities of sales targets and client budgets.

• Managing Client Expectations: Navigating client desires against budget constraints and construction realities to deliver satisfying outcomes.

• In-Home Sales Pressure: Performing effectively in a competitive in-home sales environment, requiring resilience and strong persuasion skills.

• Weekend/Evening Work: Adapting to a demanding work schedule that requires significant personal flexibility.

Learning & Development Opportunities:

• Advanced Design Software Training: Deepening expertise in 2020 Design and potentially other relevant software.

• Sales Training & Coaching: Continuous development in consultative selling techniques, negotiation, and closing strategies.

• Construction & Remodeling Knowledge: Gaining a deeper understanding of building codes, materials, and installation processes to enhance design and client consultation.

• Product Knowledge: Staying abreast of the latest kitchen product innovations, materials, and trends.

📝 Enhancement Note: The role presents a significant opportunity for growth in both sales and design, particularly for individuals who can master the consultative sales process and translate client needs into successful, high-value projects.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to an in-home sales consultation. How do you build rapport and uncover client needs?" (Focus on your process, listening skills, and needs discovery techniques.)

• "Walk me through a challenging kitchen design project you managed from initial consultation to sale. What were the key obstacles, and how did you overcome them?" (Highlight problem-solving, design justification, and sales closing.)

• "How do you ensure a positive customer experience throughout a remodeling project, especially when dealing with potential issues?" (Emphasize communication, proactive problem-solving, and commitment to client satisfaction.)

• "What is your experience with 2020 Design software, and how have you used it to close sales?" (Be prepared to discuss specific features, design workflows, and the impact of visualizations on sales.) Company & Culture Questions:

• "Why are you interested in Monarch Kitchens specifically, and what do you know about our company?" (Research their website, mission, and any recent news.)

• "How do you handle pressure to meet sales targets, and what motivates you?" (Discuss your sales drive, resilience, and how you stay focused.)

• "Describe your ideal team environment and how you collaborate with others." (Align your response with a team that values customer service, quality, and sales success.) Portfolio Presentation Strategy:

• Select Your Best: Choose 2-3 projects that best showcase your ability to blend design creativity with successful sales outcomes.

• Structure Your Story: For each project, outline the client's initial problem/desire, your design solution, the sales process you followed, and the final result (including any quantifiable achievements like closing the deal or client satisfaction).

• Showcase Visuals: Use high-quality renderings and photos. Be prepared to explain your design choices and how they met the client's needs and budget.

• Quantify Impact: If possible, use metrics: "This design led to a 15% increase in perceived space" or "My proposal was accepted at X% above the initial quote due to value-added features."

📝 Enhancement Note: Expect interview questions to heavily probe your sales methodology, ability to handle objections, and your understanding of how design serves a sales objective. Demonstrating a clear, repeatable sales process is crucial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on Greenhouse.

• 📝 Concrete preparation step 1: Tailor your resume to highlight your in-home sales experience, any experience with kitchen design or remodeling, and your proficiency with CAD/design software (especially 2020 Design). Quantify achievements whenever possible (e.g., "Consistently exceeded sales targets by X%," "Managed a pipeline of Y clients per month").

• 📝 Concrete preparation step 2: Prepare a concise overview of your sales process for an in-home consultation. Be ready to articulate how you build rapport, identify needs, present solutions, and close deals. Practice your "elevator pitch" for why you are a great fit for Monarch Kitchens.

• 📝 Concrete preparation step 3: If a portfolio is requested or can be submitted, curate examples of past kitchen designs or relevant sales projects. For each, be prepared to walk through the client's needs, your solution, and the sales outcome.

• 📝 Concrete preparation step 4: Research Monarch Kitchens thoroughly. Understand their target market, design aesthetic, and company values. Be ready to articulate why you are a good cultural fit and how you can contribute to their continued success in the Greenville/Greer market.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.