Junior UX Researcher

📍 Job Overview

Job Title: Junior UX Researcher

Company: Fable

Location: Ontario, Canada

Job Type: FULL_TIME

Category: User Experience Research / Accessibility Operations

Date Posted: 2026-09-02

Experience Level: 0-2 Years

Remote Status: Fully Remote

🚀 Role Summary

• Conduct generative and evaluative user research, focusing on assistive technology users and digital product accessibility.

• Identify and document usability pain points, preferences, and behaviors through structured user interviews.

• Analyze and synthesize research findings into actionable insights and clear recommendations for product improvement.

• Collaborate with cross-functional teams to coordinate research activities and maintain internal documentation.

• Support Fable's mission to make products accessible for people with disabilities, working with global enterprise clients.

📝 Enhancement Note: While the title is "Junior UX Researcher," the responsibilities lean heavily into Accessibility Operations, requiring a deep understanding of how assistive technologies interact with digital products and a strong focus on user interviews with people with disabilities. This role is crucial for driving product inclusivity and requires a blend of research skills and operational execution.

📈 Primary Responsibilities

• Collaborate with senior UX researchers to design and execute research studies on digital products (websites, web-apps, mobile apps, software) for Fable's enterprise clients.

• Conduct user interviews with individuals who use assistive technologies, ensuring a sensitive, respectful, and learning-oriented approach.

• Meticulously identify, document, and categorize pain points, preferences, and user behaviors surfaced during research sessions using structured note-taking tools.

• Analyze and synthesize qualitative data from user interviews to generate clear, actionable insights that inform product design and development decisions.

• Provide timely and concise project updates to Fable team members, ensuring alignment and transparency throughout the research lifecycle.

• Maintain comprehensive internal customer documentation and diligently track project deliverables within the company's project management system.

• Coordinate effectively with other Fable support teams to schedule and manage participant interviews, ensuring smooth logistical operations.

📝 Enhancement Note: The responsibilities highlight a strong operational component, emphasizing documentation, project management, and coordination, in addition to core research tasks. The role requires someone who can not only gather insights but also manage the process of doing so efficiently and effectively for multiple clients.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background in Human-Computer Interaction (HCI), Psychology, Sociology, Computer Science, Design, or a related field would be beneficial. Demonstrated understanding of research methodologies is key.

Experience: Minimum of 1 year of experience facilitating user interviews for digital products within a User Experience Research (UXR) context.

Required Skills:

• Proven ability to define research goals, articulate hypotheses, and select appropriate research methods for diverse problems.

• Demonstrated experience in translating raw research findings into thematic, actionable insights.

• A compassionate, patient, and open-minded demeanor, coupled with confidence and assertiveness to drive tasks to completion.

• Excellent active listening skills and strong problem-solving capabilities.

• Meticulous attention to detail in documentation, analysis, and communication.

• Ability to quickly build rapport and establish meaningful connections with diverse individuals.

• Highly organized with a proven capacity to manage a large volume of tasks independently and efficiently.

• Tech-savvy with the ability to navigate and utilize various applications and software platforms.

• Strong analytical, communication, and collaborative team skills. Preferred Skills:

• Experience with assistive technologies (e.g., screen readers, magnifiers, voice control software) or direct engagement with assistive technology users.

• Familiarity with accessibility standards and guidelines (e.g., WCAG).

• Experience with data synthesis tools or qualitative analysis software.

• Understanding of how various assistive technologies interact with digital products and the web.

📝 Enhancement Note: The emphasis on "passionate to learn," "open-minded," and "unlearn to learn" suggests that while experience is valued, a strong aptitude for learning and adapting to new concepts, particularly around accessibility and diverse user needs, is paramount. The "0-2" experience level indicates that candidates with internships or significant academic projects in UXR and accessibility may also be considered.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 1-2 case studies detailing your experience facilitating user interviews for digital products.

• Clearly articulate the research goals, methodologies employed, and the challenges encountered in each case study.

• Demonstrate your ability to synthesize complex research findings into clear, actionable insights and recommendations.

• Highlight instances where your research directly influenced product design or usability improvements, ideally with measurable outcomes.

• Include examples of how you documented research findings and communicated them to stakeholders. Process Documentation:

• Provide examples of structured note-taking or data organization methods used during user interviews.

• Illustrate how you analyze and cluster qualitative data to identify recurring themes and pain points.

• Showcase a report or presentation format that effectively communicates research insights and recommendations to a non-technical audience.

• Demonstrate an understanding of how to track research deliverables and project progress, aligning with project management system requirements.

📝 Enhancement Note: Given the role's focus on client work and operational efficiency, the portfolio should emphasize not just research execution but also the operational aspects of managing research projects, documenting findings systematically, and clearly communicating impact to clients. The ability to demonstrate a structured approach to research operations is key.

💵 Compensation & Benefits

Salary Range: $65,000 - $75,000 CAD per year. This range is designed to reflect the varying skills and experience levels suitable for the position. The final salary will be determined based on relevant skills, experience, and internal equity, subject to change.

Benefits:

• Stock options: Opportunity to own a part of Fable's growth.

• Career growth opportunities: Clear pathways for advancement within the company.

• Professional development support: Resources and encouragement for continuous learning and skill enhancement.

• Health coverage: Comprehensive medical benefits.

• Dental coverage: Comprehensive dental benefits.

Working Hours: 40 hours per week. While the role is remote, adherence to a standard work week is expected to ensure consistent collaboration and project delivery. Flexibility may be available depending on project needs and team coordination.

📝 Enhancement Note: The salary range is competitive for a Junior UX Researcher role in Ontario, Canada, especially for a remote position. The benefits package, including stock options and professional development support, signals a commitment to employee growth and long-term retention, which is attractive for early-career professionals looking to build a career in operations and research.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, SaaS, Accessibility Solutions. Fable operates at the intersection of technology and social impact, providing critical services to global enterprises aiming to improve their digital product accessibility. This industry focus means a commitment to innovation, user-centricity, and making a tangible difference.

Company Size: Fable is a growing company, indicated by its continuous hiring and features on innovation lists. This suggests a dynamic, fast-paced environment where roles can evolve, and employees have the opportunity to wear multiple hats. The "busy team" mentioned implies a collaborative and proactive work culture.

Founded: Fable was founded with a mission to champion accessibility. Its longevity and recognition (Forbes Accessibility 100, Fast Company's Most Innovative Companies in Design, UN-endorsed Zero Project) highlight a strong, values-driven foundation and a proven track record in the accessibility space.

Team Structure:

• The UX Research team is likely composed of researchers with varying levels of experience, supporting a collaborative environment where junior members can learn from seniors.

• The researcher will report into a UX Research lead or manager, with close collaboration across product, engineering, and client success teams.

• Cross-functional collaboration is essential, requiring strong communication and partnership skills to integrate research insights into client solutions and internal product development. Methodology:

• Data analysis and insights are central to Fable's operations, driven by user research and customer feedback to inform product improvements and client strategies.

• Workflow planning and optimization are crucial for managing research projects efficiently, especially given the client-facing nature of the work and the need for timely delivery.

• Automation and efficiency practices are likely sought after to streamline research operations, participant recruitment, and data management.

Company Website: https://fable.co/

📝 Enhancement Note: Fable's emphasis on accessibility and its mission-driven approach are core to its culture. For operations professionals, this translates to a role where efficiency and impact are measured not just by speed or cost savings, but by the positive change delivered to users with disabilities. The company's growth trajectory suggests opportunities for individuals willing to adapt and contribute to scaling operations.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level to junior position within the UX Research and Accessibility Operations domain. It's designed for individuals with foundational research skills who are eager to specialize in accessibility research and gain hands-on experience with enterprise clients. The role provides a direct pathway to understanding the operational demands of delivering accessibility solutions at scale.

Reporting Structure: The Junior UX Researcher will report to a more senior UX Researcher or a Research Manager. They will work closely with a dedicated team of researchers and collaborate with other departments, including client management and product development, to ensure seamless project execution.

Operations Impact: The operations impact of this role is significant. By identifying and communicating usability and accessibility issues, the researcher directly influences the design and functionality of digital products used by millions, including people with disabilities. This contributes to Fable's mission, enhances client satisfaction, and drives the adoption of inclusive design practices across industries.

Growth Opportunities:

• Operations Skill Advancement: Develop expertise in specialized research methodologies for accessibility, advanced data synthesis, and project management within a client-services context.

• Industry Specialization: Deepen knowledge of assistive technologies, accessibility standards (WCAG), and inclusive design principles, becoming a subject matter expert.

• Leadership Potential: Progress to roles such as Senior UX Researcher, Accessibility Consultant, or even into operational management roles focused on research pipeline efficiency and client delivery. Opportunities to mentor future junior researchers may arise.

📝 Enhancement Note: The "0-2 years" experience level, combined with the "Junior" title, clearly positions this as a developmental role. Growth will likely involve mastering core research skills, understanding the operational nuances of client-facing research, and building a strong foundation in accessibility. The company's mission-driven nature can also foster a sense of purpose and long-term commitment.

🌐 Work Environment

Office Type: Fully remote, with a preference for candidates located within Ontario, Canada. This offers flexibility and autonomy, allowing researchers to work from their preferred environment.

Office Location(s): While fully remote, the preference for Ontario-based candidates suggests potential for in-person team meetups or client interactions within the Greater Toronto Area (GTA) or other major Ontario hubs if business needs arise.

Workspace Context:

• Collaborative Environment: Despite being remote, Fable emphasizes collaboration. Expect regular virtual team meetings, brainstorming sessions, and shared project spaces to foster a connected work experience.

• Operations Tools & Technology: The role will involve utilizing various digital tools for communication (e.g., Slack, Zoom), project management (e.g., Asana, Jira - though specific tools are not listed, this is a common requirement), and research data management. Proficiency with navigating apps and software is essential.

• Team Interaction: Opportunities for frequent interaction with researchers, project managers, and client teams through virtual channels, fostering a sense of community and shared purpose.

Work Schedule: A standard 40-hour work week is expected, providing a structured schedule for remote work. Flexibility might be incorporated around specific project deadlines or research participant availability, but consistent availability during core working hours is likely required for team collaboration and client responsiveness.

📝 Enhancement Note: The remote-first nature of the role, with a specific geographic preference, is a key characteristic. For operations professionals, this means needing strong self-discipline, excellent virtual communication skills, and the ability to manage one's own workspace effectively to maintain productivity and collaboration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application, resume, and portfolio to assess suitability for the Junior UX Researcher role, with a focus on relevant experience and passion for accessibility.

• Hiring Manager Interview: A discussion to delve deeper into your experience with user interviews, research methodologies, and understanding of accessibility. This stage will likely assess your problem-solving skills and cultural fit.

• Research/Portfolio Presentation: You may be asked to present a case study from your portfolio, showcasing your research process, findings, and impact. This is a critical opportunity to demonstrate your analytical and communication skills.

• Team/Stakeholder Interview: An opportunity to meet with other team members and potentially key stakeholders. This assesses your collaboration style, adaptability, and how you align with Fable's values.

• Final Decision: Based on overall performance across all stages, with a final decision made by hiring managers.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the problem you addressed, your process, the insights you uncovered, and the tangible impact of your research on product improvements or client outcomes.

• Showcase Research Process: Detail your methodology, participant recruitment strategy (if applicable), data collection, and synthesis methods.

• Highlight Accessibility Focus: If possible, include projects that demonstrate your understanding or experience with accessibility research or assistive technologies.

• Structured Presentation: Organize your portfolio logically, perhaps using a case study format that follows a problem-solution-result structure. Ensure clarity and conciseness.

• Storytelling: Frame your projects as compelling narratives that highlight your critical thinking and problem-solving skills.

Challenge Preparation:

• Accessibility Scenarios: Be prepared to discuss how you would approach researching the usability of a digital product for users with specific disabilities (e.g., visual impairment, motor disabilities).

• Research Methodology: Anticipate questions about choosing the right research methods for different types of problems and user groups.

• Insight Generation: Practice articulating how you move from raw data to actionable insights and recommendations.

• Fable's Mission: Demonstrate your understanding of and passion for Fable's mission to make products accessible. Research their clients and recent achievements.

📝 Enhancement Note: The interview process will likely be structured to evaluate both research acumen and operational capabilities. A strong portfolio that clearly demonstrates a systematic approach to research, data synthesis, and communication will be crucial. Candidates should be ready to articulate their passion for accessibility and how they embody Fable's core values.

🛠 Tools & Technology Stack

Primary Tools:

• Communication: Slack, Zoom (or similar video conferencing) for daily interaction and meetings.

• Project Management: A system like Asana, Jira, or Trello for tracking tasks, deliverables, and project progress.

• Note-Taking & Data Synthesis: Tools such as Google Docs, Notion, Dovetail, or specialized qualitative analysis software for documenting and organizing research findings.

• Digital Product Navigation: Proficiency with web browsers, mobile applications, and various software interfaces is essential for research.

Analytics & Reporting:

• While not explicitly mentioned as a primary responsibility for this junior role, familiarity with basic data synthesis and reporting tools is beneficial. This could include spreadsheet software (e.g., Google Sheets, Excel) for organizing qualitative data summaries. CRM & Automation:

• Experience with CRM systems is not directly required for this research role but understanding how user feedback integrates into customer relationship management or product feedback loops can be an advantage.

• Familiarity with any automation tools used for participant recruitment or scheduling would be a plus.

📝 Enhancement Note: The technology stack focuses on collaboration, project management, and qualitative data handling. The emphasis on being "tech-savvy" and able to "navigate apps and software" suggests a need for adaptability rather than deep expertise in highly specialized operations tools. Candidates should be comfortable learning new platforms quickly.

👥 Team Culture & Values

Operations Values:

• Lead, Listen First: This value emphasizes a user-centric approach where understanding user needs, especially those of underrepresented groups, is paramount. For operations, this means prioritizing feedback loops and ensuring research processes are designed to elicit genuine user experiences.

• The Brain is a Muscle: This promotes continuous learning, skill development, and a commitment to excellence. Operations professionals are expected to hone their craft, stay updated on best practices, and perform tasks diligently.

• Unlearn to Learn: Encourages self-awareness, critical thinking, and the ability to challenge existing biases or assumptions. In operations, this translates to being open to new methodologies, adapting processes, and continuously improving efficiency by questioning the status quo.

Collaboration Style:

• Cross-functional Integration: Fable fosters a collaborative environment where researchers work closely with product, design, and client teams to ensure insights are actionable and integrated effectively.

• Process Review Culture: Openness to feedback and iterative improvement of research processes is likely encouraged, allowing team members to collectively enhance efficiency and impact.

• Knowledge Sharing: A culture that promotes sharing learnings, best practices, and insights across the team and wider organization, driving collective growth and problem-solving.

📝 Enhancement Note: Fable's values are deeply rooted in empathy, continuous improvement, and self-reflection. For operations roles, this means embracing a culture of learning, actively seeking to understand diverse user needs, and contributing to a team that values collaboration and iterative development.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Diverse User Needs: Effectively understanding and representing the needs of individuals with a wide spectrum of disabilities and experiences. This requires empathy, adaptability, and a commitment to inclusive research practices.

• Balancing Research Rigor with Client Demands: Meeting client timelines and expectations while maintaining the quality and depth of research. This requires strong organizational and time management skills.

• Translating Insights into Action: Ensuring that research findings are not just reported but are effectively communicated and adopted by product teams and clients to drive meaningful change.

• Adapting to Evolving Technologies: Staying current with advancements in assistive technologies and digital product development to ensure research remains relevant and impactful.

Learning & Development Opportunities:

• Operations Skill Advancement: Opportunities to master advanced qualitative research techniques, learn new data synthesis tools, and develop project management skills specific to client-facing operations.

• Industry Conference & Certification Participation: Support for attending accessibility and UX conferences, and potentially pursuing relevant certifications to enhance expertise.

• Mentorship: Guidance from experienced UX Researchers and leaders within Fable, fostering professional growth and career development in the accessibility and UX field.

📝 Enhancement Note: The challenges presented are inherent to the specialized field of accessibility research and client-facing operations. Fable appears to offer strong support for employees to overcome these challenges through continuous learning and mentorship, positioning the role as a significant growth opportunity.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to conduct user interviews with individuals from a diverse background. How did you ensure you were being sensitive and respectful while gathering actionable insights?" (Assesses empathy, communication, and research methodology)

• "How would you approach researching the usability of a complex web application for someone who uses a screen reader?" (Tests practical application of accessibility knowledge and problem-solving)

• "Imagine you've gathered conflicting feedback from different user groups on a new feature. How would you synthesize these findings and present recommendations to a client?" (Evaluates data synthesis, critical thinking, and stakeholder communication) Company & Culture Questions:

• "What interests you about Fable's mission, and how do you see your role contributing to it?" (Assesses alignment with company values and passion for accessibility)

• "How do you approach learning about new technologies or user groups you are unfamiliar with?" (Probes adaptability and the "passionate to learn" value)

• "Describe a situation where you had to adapt your approach or plans due to unexpected changes. How did you handle it?" (Tests adaptability and problem-solving in a dynamic environment) Portfolio Presentation Strategy:

• Structure: Clearly outline the problem, your research approach, key findings, actionable recommendations, and the impact or outcome of your work.

• Visuals: Use clear, concise visuals (e.g., anonymized quotes, affinity diagrams, user journey maps) to illustrate your process and findings.

• Storytelling: Frame your case study as a narrative, highlighting your critical thinking, problem-solving skills, and ability to drive impact.

• Conciseness: Be mindful of time. Focus on the most impactful aspects of your project and be prepared to answer questions about your process.

• Demonstrate Operations: If possible, highlight how you managed project logistics, documented findings systematically, or communicated with stakeholders.

📝 Enhancement Note: Interview preparation should focus on demonstrating not only research skills but also a deep understanding of accessibility, a strong sense of empathy, and the operational ability to manage research projects effectively. Candidates should be ready to articulate how they embody Fable's values.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on Workable.

• Curate Your Portfolio: Select 1-2 strong case studies that best showcase your user interview experience, data synthesis skills, and ability to generate actionable insights. Prioritize projects that demonstrate your understanding of user needs and problem-solving.

• Tailor Your Resume: Highlight your experience with user interviews, your analytical and communication skills, and any exposure to accessibility or assistive technologies. Use keywords from the job description to align with ATS scanning.

• Prepare Your Presentation: Practice walking through your portfolio case studies. Be ready to articulate your process, findings, and the impact of your work clearly and concisely.

• Research Fable: Understand their mission, clients, and recent achievements. Be prepared to discuss how your skills and passion align with their values and goals for making digital products more accessible.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.