Junior User Researcher

📍 Job Overview

Job Title: Junior User Researcher

Company: FeverUp

Location: Madrid, Community of Madrid, Spain

Job Type: Full-time

Category: User Experience (UX) Research / Product Design Operations

Date Posted: 2026-08-12

Experience Level: Entry-level (0-2 years)

Remote Status: Hybrid

🚀 Role Summary

• Drive user-centered design initiatives by planning and executing foundational user research studies, including usability testing, interviews, and surveys.

• Translate complex research findings into clear, actionable insights and recommendations to inform product strategy and development.

• Collaborate closely with Product Designers and Product Managers to define research objectives, refine user journeys, and validate design solutions.

• Develop lightweight UX prototypes and wireframes using industry-standard design tools to facilitate user testing and gather feedback.

• Contribute to the setup, facilitation, and analysis of design validation tests, ensuring research rigor and data integrity.

📝 Enhancement Note: The role of "Junior User Researcher" at FeverUp is positioned within the broader scope of Product Design Operations. While the primary focus is research, the requirement for UX prototyping and wireframing using tools like Figma, Sketch, or Adobe XD indicates a need for an individual who can bridge the gap between research insights and tangible design artifacts. This hybrid skill set is increasingly valuable in operations roles that support product development lifecycles, ensuring that user feedback directly influences iterative design processes and product enhancements.

📈 Primary Responsibilities

• Plan and execute a variety of user research studies, including but not limited to usability testing, in-depth interviews, surveys, and competitive product benchmarking (capability mapping).

• Synthesize qualitative and quantitative data from research activities into comprehensive reports that clearly articulate user needs, pain points, and opportunities for product improvement.

• Partner effectively with Product Designers and Product Managers to collaboratively define research goals, scope, and methodologies that align with product roadmaps and business objectives.

• Create functional, lightweight prototypes and wireframes using tools such as Figma, Sketch, or Adobe XD to test user flows, interface designs, and key product features.

• Assist in the setup, facilitation, and analysis of design validation tests, ensuring accurate data collection and interpretation of user interactions.

• Document and disseminate research learnings and best practices across product, design, and engineering teams to foster a user-centric culture.

• Continuously learn and refine research techniques and prototyping skills through practical application and feedback, aiming for incremental improvement in each research cycle.

📝 Enhancement Note: The responsibilities highlight a need for a hands-on approach to research execution and a practical understanding of design tools. The emphasis on "lightweight prototypes or wireframes for testing purposes" suggests that the candidate will be expected to produce tangible design artifacts quickly to support research cycles, rather than focusing on high-fidelity, polished designs. This indicates a dynamic, fast-paced environment where rapid iteration and validation are key.

🎓 Skills & Qualifications

Education: Bachelor's degree in Human-Computer Interaction (HCI), Psychology, Design, Sociology, Computer Science, or a related field is preferred. Equivalent practical experience and a strong portfolio will also be considered.

Experience: 0-2 years of experience in user research, UX design, or a closely related field. Entry-level candidates with a compelling portfolio demonstrating relevant skills are strongly encouraged to apply.

Required Skills:

• Foundational knowledge of user-centered research methodologies and best practices (e.g., usability testing, user interviews, surveys, persona development).

• Proficiency with design and prototyping tools such as Figma, Sketch, Adobe XD, or similar platforms, with a demonstrated ability to create wireframes and interactive prototypes.

• Strong analytical skills to synthesize research data, identify patterns, and derive actionable insights.

• Excellent written and verbal communication skills, with the ability to present research findings clearly and persuasively to cross-functional teams.

• A proactive and collaborative approach to problem-solving, with a genuine eagerness to learn and adapt within a fast-paced environment. Preferred Skills:

• Familiarity with usability testing platforms like UserTesting.com, Lookback.io, or similar tools.

• Experience with quantitative data analysis and reporting, including survey data interpretation.

• Knowledge of product benchmarking techniques and capability mapping.

• English proficiency beyond a basic level, enabling effective communication in a global company.

📝 Enhancement Note: The "About you" section explicitly states that "Entry-level candidates with strong portfolios are welcome," which is a critical piece of information for applicants. This implies that demonstrated practical skills and a portfolio showcasing research and prototyping abilities can compensate for a lack of formal years of experience. The emphasis on "English proficiency" is also noted as a preference, suggesting that while essential for communication, a native or near-native level might not be strictly mandatory if other skills are exceptionally strong.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing at least 2-3 distinct user research projects.

• For each project, clearly outline the research problem, methodology used, your role in the process, key findings, and the impact of your research on product decisions.

• Include examples of user interviews, usability testing reports, survey analysis, and competitive analyses.

• Demonstrate your ability to create wireframes and/or interactive prototypes using tools like Figma, Sketch, or Adobe XD.

• Showcase your ability to translate research insights into actionable recommendations for product design and development. Process Documentation:

• Evidence of structured research planning, including the definition of research goals, participant recruitment strategies, and data collection protocols.

• Examples of how research findings were documented and communicated to stakeholders, such as through presentations, reports, or dashboards.

• Demonstrations of iterative design processes where user feedback from research directly informed design iterations.

📝 Enhancement Note: Given the role's emphasis on both research and prototyping, the portfolio should serve as a dual demonstration of analytical and design capabilities. Applicants should highlight projects where their research insights directly led to design changes or informed the creation of prototypes, illustrating a closed-loop feedback process. The request for "lightweight prototypes or wireframes" in the job description suggests that the complexity of the prototypes in the portfolio should align with this need for rapid, testable design artifacts.

💵 Compensation & Benefits

Salary Range: Based on the location (Madrid, Spain), experience level (Junior, 0-2 years), and industry (Tech/Entertainment), a competitive salary range for a Junior User Researcher in Madrid is estimated to be between €24,000 and €32,000 annually. This estimate is derived from market data for similar roles in Spain, considering the cost of living and the typical compensation for entry-level tech positions.

Benefits:

• Attractive compensation package including base salary and the potential for a significant performance-based bonus.

• 40% discount on all Fever events and experiences, offering fantastic opportunities to enjoy the company's offerings.

• Home office friendly setup, supporting flexible work arrangements.

• Comprehensive health insurance coverage.

• Flexible remuneration options, potentially with tax exemption benefits through Cobee.

• English Lessons to support professional development and communication.

• Gympass Membership for employee well-being and fitness.

• Possibility to receive a portion of your salary in advance via Payflow.

Working Hours: The role is full-time, typically aligning with a standard 40-hour work week. While specific daily hours may vary, the "Home office friendly" benefit suggests flexibility in scheduling, which is common in hybrid work environments.

📝 Enhancement Note: The salary range provided is an estimate based on available market data for Junior User Researcher roles in Madrid, Spain. Actual compensation will depend on the candidate's specific qualifications, interview performance, and the company's internal compensation structure. The listed benefits are directly taken from the job description and are presented to highlight the comprehensive package offered by FeverUp.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Live Entertainment, Ticketing, Events. Fever operates at the intersection of technology and the live entertainment industry, leveraging data and a digital platform to democratize access to culture and experiences. This dynamic environment requires adaptability and a forward-thinking approach.

Company Size: Fever is a significant player in its market, indicated by its global reach (55+ countries) and substantial funding rounds. While the exact size isn't specified in the provided data, its operational scale suggests a company with hundreds to thousands of employees globally, operating in a fast-paced, growth-oriented startup culture.

Founded: Founded with a mission to democratize culture and entertainment, Fever has grown into a leading global platform. Its founding principles likely emphasize innovation, accessibility, and a data-driven approach to understanding and serving both consumers and event creators.

Team Structure:

• The User Research team is likely part of a larger Product or Design department, working collaboratively with Product Managers and Product Designers.

• As a junior role, direct reporting is expected to a Senior User Researcher or a Research Lead, with opportunities for mentorship and guidance.

• Cross-functional collaboration is essential, involving frequent interaction with product development, marketing, and potentially data analytics teams to ensure research insights are integrated effectively across the organization. Methodology:

• Data-Driven Insights: Fever emphasizes a data-driven approach to understanding user behavior and market trends in the entertainment sector. Research findings are crucial for informing strategic decisions.

• User-Centric Design: The core mission of democratizing access implies a strong focus on understanding and catering to user needs and preferences. Research is fundamental to this user-centric philosophy.

• Agile Development Support: The need for rapid prototyping and testing suggests that research is integrated into an agile product development cycle, supporting iterative design and continuous improvement.

Company Website: https://feverup.com/

📝 Enhancement Note: Fever's positioning as a "tech platform for culture and live entertainment" suggests a vibrant, dynamic, and potentially fast-paced work environment. The company's mission to "democratize access to culture and entertainment" implies a strong user-centric ethos, where understanding diverse user needs is paramount. The role of a Junior User Researcher is therefore critical in feeding this user-centric approach with actionable insights.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level position (Junior User Researcher), typically suitable for individuals with 0-2 years of experience. It represents an initial step into the specialized field of user research within a product development context. The focus is on learning foundational research and prototyping skills.

Reporting Structure: The Junior User Researcher will likely report to a Senior User Researcher or a UX Research Lead. This structure provides a direct line for mentorship, guidance on research methodologies, and feedback on prototyping skills. The team is described as "growing," suggesting potential for future team expansion and specialization.

Operations Impact: The User Researcher's impact is directly tied to improving the user experience of Fever's platform and offerings. By providing actionable insights and validating designs, the role contributes to:

• Enhancing user engagement and satisfaction.

• Optimizing conversion rates and platform usability.

• Informing product roadmap decisions with real user data.

• Supporting the company's mission of democratizing access to culture and entertainment by ensuring the platform is intuitive and accessible to a broad audience. Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific research methodologies (e.g., qualitative vs. quantitative, generative vs. evaluative) and advanced prototyping techniques.

• Career Progression: Potential to advance to Senior User Researcher, UX Researcher, or even specialize in areas like UX Strategy or Product Management over time, with demonstrated performance and skill development.

• Learning & Development: The role explicitly mentions learning from experience ("Learning from this all along the way, and getting better every time you do it"). The "Your growth trajectory" section outlines a clear path for skill development within the first 6 months, focusing on data analysis, insight generation, and system optimization for research data.

📝 Enhancement Note: The "Your growth trajectory" section provides a clear roadmap for the first six months, detailing expected learning and development milestones. This indicates a structured approach to onboarding and development for junior roles, which is a significant positive for career growth. The emphasis on "designing and optimising systems for the collection, analysis, and dissemination of research data" by month six suggests a move towards more operational aspects of research management.

🌐 Work Environment

Office Type: The job posting mentions "Home office friendly," indicating a hybrid work arrangement. This means the role will likely involve a mix of working remotely and from a physical office location in Madrid. The specific office environment is described as having a "young, international team of talented people."

Office Location(s): The primary location is Madrid, Spain. Specific details about the office setup (e.g., open plan, dedicated research labs) are not provided but are implied to be conducive to a collaborative and dynamic team environment.

Workspace Context:

• Collaborative Environment: The team is described as "young" and "international," suggesting a vibrant, energetic, and potentially informal work atmosphere. Collaboration is emphasized, with expectations to work closely with product designers and managers.

• Tools & Technology: Access to industry-standard UX research tools and design software (Figma, Sketch, Adobe XD) is expected. The company's tech-driven nature implies a modern technology stack.

• Team Interaction: While hybrid, opportunities for in-person interaction with colleagues are likely built into the work schedule, fostering team cohesion and knowledge sharing.

Work Schedule: The role is full-time, with a standard 40-hour work week. The "Home office friendly" policy suggests a degree of flexibility in daily work hours, allowing for better work-life integration, which is beneficial for deep work sessions required for research and prototyping.

📝 Enhancement Note: The "Home office friendly" note, coupled with the hybrid arrangement, suggests that candidates should be comfortable with a flexible schedule and self-management, especially during remote work days. The description of a "young, international team" points towards a modern, potentially fast-paced, and culturally diverse workplace.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application, focusing on your resume and portfolio. Candidates with strong portfolios demonstrating relevant research and prototyping skills will be prioritized.

• Hiring Manager Interview: A discussion with the hiring manager to assess your foundational knowledge of user research methods, your experience with design tools, and your understanding of user-centered design principles.

• Practical Exercise/Case Study: You may be asked to complete a small research or prototyping task, or present a case study from your portfolio. This will evaluate your practical skills, analytical abilities, and communication style.

• Team Interviews: Interviews with potential colleagues (e.g., Product Designers, Senior Researchers) to assess cultural fit, collaboration style, and teamwork capabilities.

• Final Interview: Potentially a discussion with a senior leader to finalize the decision and discuss role expectations.

Portfolio Review Tips:

• Showcase Process, Not Just Outcomes: Clearly articulate your thought process, the research questions you aimed to answer, the methodologies you chose and why, and how you synthesized your findings.

• Highlight Prototyping Skills: Include examples of wireframes and prototypes you've created, explaining their purpose in the research process. Use interactive prototypes where possible.

• Demonstrate Impact: Quantify the impact of your research where possible. Did your insights lead to specific design changes? Did they improve a key metric?

• Tailor to the Role: Emphasize projects that align with the responsibilities of a Junior User Researcher, particularly those involving usability testing, interviews, and prototyping for product development.

• Clarity and Conciseness: Ensure your portfolio is well-organized, easy to navigate, and free of jargon. Use clear visuals and concise descriptions.

Challenge Preparation:

• Understand Fever's Product: Familiarize yourself with Fever's platform, its target audience, and the types of experiences it offers.

• Research Fundamentals: Be prepared to discuss core user research methodologies and their applications.

• Prototyping Tools: Be ready to discuss your proficiency with Figma, Sketch, or Adobe XD and demonstrate your ability to create basic prototypes.

• Problem-Solving Scenarios: Think about how you would approach common UX research challenges (e.g., limited participant pool, tight deadlines, ambiguous research questions).

📝 Enhancement Note: The emphasis on a "strong portfolio" and the need to "create lightweight prototypes or wireframes" means that candidates should prepare to present projects that clearly demonstrate both research execution and basic design artifact creation. The interview process is likely to scrutinize these practical skills.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD (proficiency required). These tools are essential for creating wireframes and prototypes for user testing.

• User Research Platforms: UserTesting.com, Lookback.io (preferred). Familiarity with platforms that facilitate remote usability testing and participant recruitment is a plus.

• Survey Tools: Google Forms, SurveyMonkey, Typeform, or similar for conducting user surveys and collecting quantitative data.

Analytics & Reporting:

• Data Analysis Software: While not explicitly mentioned, familiarity with tools for analyzing qualitative data (e.g., Dovetail, NVivo) and quantitative survey data (e.g., Excel, Google Sheets) is beneficial.

• Presentation Software: PowerPoint, Google Slides, Keynote for documenting and presenting research findings.

CRM & Automation:

• Internal Tools: Fever likely uses various internal tools for project management and communication, but specific requirements are not detailed. Familiarity with agile project management tools (e.g., Jira, Asana) is often helpful in product development environments.

📝 Enhancement Note: The explicit mention of Figma, Sketch, or Adobe XD as required tools highlights the practical design component of this research role. Candidates should be prepared to demonstrate proficiency in at least one of these. The "preferred" mention of UserTesting.com and Lookback.io suggests that experience with dedicated usability testing platforms is a significant advantage.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value driven by the mission to democratize access to culture and entertainment. Understanding and advocating for the user is paramount.

• Data-Driven Decision Making: Relying on insights from research and data to inform product strategy and design choices.

• Collaboration: Working effectively with cross-functional teams (Product Designers, Product Managers, Engineers) to integrate user feedback into the product lifecycle.

• Innovation & Growth: A forward-thinking mindset, embracing new technologies and methodologies to continuously improve the user experience and the platform.

• Passion for Culture & Entertainment: A genuine interest in the live entertainment industry and a desire to make it more accessible.

Collaboration Style:

• Cross-Functional Integration: The role necessitates close collaboration with product teams, acting as a bridge between user needs and product development.

• Open Communication: Encouraging open dialogue and feedback exchange regarding research findings and design proposals.

• Proactive Engagement: Actively seeking opportunities to contribute insights and collaborate on problem-solving.

• Learning-Oriented: A culture that supports continuous learning and sharing of knowledge, particularly in evolving fields like UX research and design.

📝 Enhancement Note: The company's mission to "democratize access to culture and entertainment" implies a strong value placed on inclusivity and understanding diverse user needs. This should be reflected in how a candidate approaches research and presents their findings. The emphasis on a "young, international team" suggests a potentially energetic and open communication style.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research and Prototyping: Effectively managing time and resources to conduct thorough research while also creating testable prototypes.

• Translating Insights: The challenge of clearly articulating complex user needs and research findings into actionable recommendations that product teams can implement.

• Fast-Paced Environment: Adapting to the rapid iteration cycles common in tech startups, where research needs can change quickly.

• Data Synthesis: Synthesizing diverse data sources (interviews, surveys, analytics) into coherent insights.

Learning & Development Opportunities:

• Methodology Expansion: Deepening expertise in various qualitative and quantitative research methods, including remote usability testing, diary studies, and A/B testing.

• Tool Proficiency: Mastering advanced features of design and prototyping tools, and exploring new research technologies.

• Cross-Functional Understanding: Gaining a deeper understanding of product management, design principles, and software development lifecycles.

• Mentorship: Learning from experienced Senior User Researchers and Product Designers within the team.

• Industry Exposure: Gaining exposure to the dynamic live entertainment and tech industry through Fever's unique position.

📝 Enhancement Note: The explicit mention of a growth trajectory within the first 6 months indicates a commitment to developing junior talent. Candidates should leverage this to frame their aspirations and how they plan to contribute to and grow within the team.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used user research to influence a product design decision. What was your process, and what was the outcome?" (Focus on your research process, data synthesis, and impact.)

• "How would you approach designing and conducting a usability test for a new feature on the Fever app?" (Assess your understanding of research planning, participant recruitment, and methodology.)

• "Imagine you've discovered conflicting user feedback. How would you reconcile these differences and decide on the next steps for product design?" (Evaluate your problem-solving and analytical skills.) Company & Culture Questions:

• "What interests you about Fever's mission to democratize culture and entertainment?" (Show genuine interest and alignment with company values.)

• "How do you approach collaboration with product designers and product managers?" (Highlight your teamwork and communication skills.)

• "Describe your experience with [Figma/Sketch/Adobe XD]. What kind of prototypes have you built?" (Be ready to discuss your specific skills and provide examples.) Portfolio Presentation Strategy:

• Structure: Begin with an overview of the project, followed by your role, the research questions, methodology, key findings, design implications, and final impact.

• Visuals: Use clear screenshots, wireframes, prototypes, and data visualizations to support your narrative.

• Storytelling: Frame your projects as stories, highlighting challenges, your problem-solving approach, and the value you delivered.

• Conciseness: Practice presenting your projects within a set timeframe, focusing on the most critical aspects.

• Interactive Elements: If possible, prepare a live demo of a prototype from your portfolio.

📝 Enhancement Note: Given the hybrid nature of the role, interviewers will likely probe how candidates manage their time and collaborate effectively in a hybrid setup. Be prepared to discuss your strategies for remote work productivity and virtual collaboration.

📌 Application Steps

To apply for this Junior User Researcher position:

• Submit your application through the provided link on Fever's Greenhouse careers page.

• Customize Your Resume: Tailor your resume to highlight relevant experience in user research methodologies, UX design tools (Figma, Sketch, Adobe XD), and any experience with prototyping or wireframing. Quantify achievements where possible.

• Curate Your Portfolio: Ensure your portfolio clearly demonstrates your research process, analytical skills, and ability to create wireframes or prototypes. Focus on projects that align with the responsibilities outlined in the job description.

• Prepare for Case Studies: Be ready to discuss your portfolio projects in detail and potentially tackle a small hypothetical research or prototyping challenge during the interview process.

• Research Fever: Familiarize yourself with Fever's platform, its mission, target audience, and recent news. Understand their approach to live entertainment and technology.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.