UX/UI Designer H/F

📍 Job Overview

Job Title: UX/UI Designer H/F

Company: EVERIENCE

Location: Rouen, Normandy, France

Job Type: Temps complet (Full-time)

Category: Operations Technology / Design Operations

Date Posted: 2026-01-23

Experience Level: 2-5 years

Remote Status: On-site

🚀 Role Summary

• This role is pivotal in transforming business needs into intuitive and desirable user interfaces, with a strong emphasis on user adoption and satisfaction metrics.

• You will be instrumental in bridging the gap between functional requirements and the creation of user-centric digital experiences.

• The position requires a blend of strategic UX research, hands-on UI design, and collaborative agile development practices.

• Success in this role hinges on the ability to deliver high-quality, accessible, and consistent design systems across multiple products and brands.

📝 Enhancement Note: While the title is "UX/UI Designer," the responsibilities and required skills indicate a strong focus on translating business needs into functional interfaces that drive adoption and satisfaction. This aligns with a "Design Operations" or "Product Design" function within a larger GTM or technology organization, aiming to optimize the user journey and product usability.

📈 Primary Responsibilities

• Discovery & Research: Conduct thorough problem framing, facilitate co-design workshops, and gather detailed functional and user needs.

• UX Design: Define information architecture, create interactive prototypes, and conduct rigorous user testing to inform design decisions.

• UI Design & Design System Management: Develop UI mockups, establish component systems and design tokens, and ensure multi-product/brand consistency.

• Handoff & Collaboration: Prepare detailed specifications, assets, and variants for developer handoff, working closely with development teams.

• Measurement & Iteration: Define and track UX KPIs (e.g., SUS, NPS, task success rate, time on task, adoption rates) and use data from A/B testing and user feedback for continuous improvement.

• Agile Project Management: Contribute to agile ceremonies (Scrum/Kanban) with Product Owners, developers, data analysts, and security teams.

• Documentation & Governance: Maintain design documentation, manage backlog contributions, and participate in prioritization discussions.

• Change Management Support: Assist in creating adoption materials and guides to support the rollout of new features and interfaces.

📝 Enhancement Note: The responsibilities highlight a comprehensive design lifecycle, from initial research and ideation through to implementation, measurement, and ongoing iteration. The emphasis on "data," "KPIs," and "continuous improvement" suggests a role that is accountable for design outcomes and their impact on user behavior and business objectives, a key characteristic of effective operations roles.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a portfolio demonstrating practical application of UX/UI principles is implicitly required. Relevant fields of study might include Design, Human-Computer Interaction, Psychology, or a related technical discipline.

Experience: 2-5 years of relevant experience in UX/UI design, with a proven track record in applying design methodologies to deliver user-centric solutions.

Required Skills:

• UX Research: Proficiency in qualitative and quantitative research methods, user testing, and data analysis.

• UI Design: Expert-level skills in Figma, including auto-layout, variants, and advanced prototyping capabilities.

• Design Systems: Strong understanding and practical experience with Design System principles, Atomic Design methodology, design tokens, and accessibility standards (RGAA/WCAG AA).

• Design Methodologies: Familiarity with Design Thinking, Lean UX, and the Double Diamond framework.

• UX Writing: Ability to craft effective microcopy and user-centric content.

• Technical Acumen: Basic understanding of HTML/CSS and awareness of front-end development constraints (React/Angular knowledge is a plus).

• Tool Proficiency: Experience with collaborative tools like Miro, project management software such as Jira, Confluence, or Notion, and analytics platforms like GA4, Hotjar, or Matomo, as well as user testing tools like Maze or Useberry.

• Agile Methodologies: Experience working within Agile frameworks (Scrum/Kanban).

Soft Skills:

• Empathy & Listening: Strong ability to understand user needs and actively listen to stakeholders.

• Pedagogy & Facilitation: Skill in leading workshops and explaining design concepts effectively.

• Experimentation & Continuous Improvement: A mindset geared towards testing, learning, and optimizing based on data.

• Impact Orientation: Focus on delivering measurable business and user outcomes.

• Quality & Simplicity: A commitment to high-quality design and user experience simplicity.

• Data-Driven Justification: Ability to defend design choices with evidence from data, user testing, and usage patterns.

📝 Enhancement Note: The "Soft skills" section is particularly crucial for operations roles, as it emphasizes collaboration, data-driven decision-making, and a continuous improvement mindset. The requirement for "proof (data, tests, usage)" is a strong indicator of an operations-focused approach to design.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end UX/UI design projects.

• Demonstrations of user research methodologies applied, including problem definition, user interviews, and usability testing.

• Examples of interactive prototypes built in Figma, detailing the user flow and interaction design.

• Case studies of design system development, including component libraries, design tokens, and adherence to accessibility standards.

Process Documentation:

• Evidence of creating and maintaining design documentation, including user flows, wireframes, and interaction specifications.

• Examples of contributions to agile project documentation, such as backlog items, user stories, and sprint planning contributions.

• Documentation related to the definition and tracking of UX KPIs, demonstrating a data-driven approach to design evaluation.

• Case studies detailing how user feedback and data analytics were used to iterate and improve designs.

📝 Enhancement Note: For a UX/UI role with operations-like responsibilities, a portfolio is not just about aesthetics but about demonstrating a structured, data-informed process. Applicants should highlight how their design work directly contributed to business objectives and user satisfaction.

💵 Compensation & Benefits

Salary Range: Based on the experience level (2-5 years) and location (Rouen, France), a competitive salary for a UX/UI Designer would typically range from €35,000 to €50,000 annually. This estimate is based on industry benchmarks for similar roles in France, considering the cost of living in Rouen and the specified experience bracket.

Benefits:

• Health Insurance: Mutuelle (health coverage) with 50% employer contribution.

• Transportation Reimbursement: 50% reimbursement for public transport passes.

• Meal Vouchers: Carte tickets restaurant with a €9.50 value, 60% employer contribution.

• Referral Bonuses: Primes de cooptation (recruitment referral bonuses) up to €1000.

• Integration Program: A structured onboarding process lasting at least two weeks.

• Training Programs: Access to ongoing learning and development opportunities through an internal training institute.

• Cultural Benefits: Advantages offered through the CSE (Comité Social et Économique - Works Council).

• Mobility Partner: Support through a mobility partner.

Working Hours: Standard full-time working hours are implied, likely around 40 hours per week, common for CDI (permanent contract) roles in France.

📝 Enhancement Note: Salary estimation is based on French market data for UX/UI designers with 2-5 years of experience in a regional city like Rouen. The benefits package is detailed as provided, with specific contributions noted.

🎯 Team & Company Context

🏢 Company Culture

Industry: The company is part of the international digital consulting and services group Everience, specializing in AI-augmented user support and employee experience. HELPLINE, a subsidiary, focuses on IT infrastructure management and user support, leveraging AI to enhance human expertise. This indicates a tech-forward environment with a focus on innovation and customer service excellence.

Company Size: HELPLINE has 2500 employees, and Everience is an international group. This suggests a medium to large enterprise environment with established processes and potential for cross-functional collaboration.

Founded: Everience is a group of digital consulting and services, with HELPLINE specializing in user support. The specific founding date isn't provided, but the group's focus on AI augmentation and growing revenue (€+200M€ in 2025) points to a dynamic and forward-thinking organization.

Team Structure:

• The UX/UI Designer will likely be part of a product or project team, working closely with Product Owners, developers, data analysts, and potentially change management specialists.

• Collaboration is structured within an agile framework (Scrum/Kanban), implying cross-functional teams focused on specific product development cycles.

Methodology:

• Data-Driven Design: Emphasis on using data (KPIs, analytics, A/B testing) to inform design decisions and measure impact.

• Agile Development: Working within iterative cycles (Scrum/Kanban) to deliver solutions efficiently.

• Human-AI Symbiosis: A core company philosophy, suggesting an environment that embraces technological advancement to augment human capabilities.

• User-Centricity: A primary focus on creating "useful, simple, and desirable" interfaces that meet user needs and drive adoption.

Company Website: https://www.everience.com/ (Note: The provided URL was null, this is inferred from the company name and context.)

📝 Enhancement Note: The company's focus on AI integration and user experience within IT services suggests a culture that values both technological innovation and human-centered design. Understanding this "Human-AI Symbiosis" will be key for candidates.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level UX/UI Designer, requiring 2-5 years of experience. It involves significant autonomy in design execution and collaboration but likely reports to a Design Lead, Product Manager, or Head of Product/UX. The scope includes end-to-end project involvement, from discovery to delivery and iteration.

Reporting Structure: The designer will work in agile teams, reporting functionally to Product Owners or Scrum Masters for project-specific tasks and potentially to a Design Manager or Lead for career development and design standards. Collaboration with development teams, product management, and data analysis teams is essential.

Operations Impact: The UX/UI Designer's impact is directly tied to improving user adoption, satisfaction, and efficiency of digital products. By creating intuitive interfaces, they reduce user friction, minimize support requests, and enhance overall user productivity, which indirectly supports the company's revenue operations and client satisfaction goals. The focus on measurable KPIs like SUS, NPS, and task success rates highlights this operational impact.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas such as interaction design, user research, design systems, or accessibility.

• Leadership: Progress to a Senior UX/UI Designer role, mentoring junior designers and leading complex projects.

• Team Lead/Management: Potential to move into a Design Lead or Managerial role, overseeing a team of designers and shaping design strategy.

• Product Management: Transition into Product Management, leveraging a strong understanding of user needs and product development.

• Cross-functional Roles: Explore roles in UX Strategy, Service Design, or even process improvement within the operations or consulting teams.

📝 Enhancement Note: The growth path emphasizes both deepening design craft and broadening into leadership or product-oriented roles, common in technology and consulting organizations focused on product development and client services.

🌐 Work Environment

Office Type: The role is on-site in Rouen, France. This suggests a traditional office environment that likely fosters in-person collaboration, idea generation, and team cohesion.

Office Location(s): Rouen, Normandy, France.

Workspace Context:

• Collaborative Environment: Expect a dynamic workspace designed to encourage teamwork, brainstorming sessions, and cross-functional interaction with developers, product owners, and other team members.

• Tools & Technology: Access to industry-standard design tools (Figma, Miro) and project management software (Jira, Confluence) is expected. The company's focus on AI and digital services implies a modern tech stack.

• Team Interaction: Regular stand-ups, sprint planning meetings, design reviews, and ad-hoc discussions will be part of the daily routine, promoting a strong sense of team.

Work Schedule: The role is full-time (Temps complet, CDI). Standard working hours in France are typically 35-40 hours per week. While on-site, there might be flexibility depending on team agreements and project demands, but the core work will be performed from the office.

📝 Enhancement Note: The on-site requirement in Rouen suggests a traditional office setting that prioritizes face-to-face collaboration. Understanding the company's culture of "Human-AI Symbiosis" will inform how technology is integrated into the daily work environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess qualifications and experience.

• Technical Interview: Likely includes a discussion of your design process, tools, and methodologies, possibly with a portfolio walkthrough. Expect questions about your experience with Figma, design systems, and user testing.

• Case Study/Design Challenge: You may be given a design problem to solve or asked to present a case study from your portfolio in detail. This will assess your problem-solving skills, design thinking, and ability to articulate your rationale.

• Team/Cultural Fit Interview: Meetings with potential team members (developers, product owners) to assess collaboration style and cultural alignment. Questions may focus on teamwork, communication, and how you handle feedback.

• Final Interview: Potentially with a hiring manager or senior leader to discuss overall fit, career aspirations, and role expectations.

Portfolio Review Tips:

• Curate for Impact: Select 3-5 of your strongest projects that best demonstrate your end-to-end UX/UI process and impact.

• Showcase Process: Clearly articulate the problem, your role, your process (research, ideation, design, testing, iteration), and the outcomes. Use visuals effectively.

• Highlight Data & Metrics: For this role, emphasize how you used data (user feedback, analytics, KPIs) to inform decisions and measure success. Quantify results whenever possible (e.g., "increased task completion by X%", "reduced error rate by Y%").

• Demonstrate Tool Proficiency: Show examples of your work in Figma, including complex prototypes, auto-layouts, and design system components.

• Explain Design Rationale: Be prepared to defend your design choices, explaining the "why" behind your decisions, and how they align with user needs and business goals.

• Accessibility Focus: Clearly outline your approach to accessibility and showcase examples of inclusive design practices.

Challenge Preparation:

• Understand the Context: If given a design challenge, first ask clarifying questions to fully grasp the business problem, target users, and constraints.

• Structure Your Approach: Outline your process (e.g., research, ideation, wireframing, prototyping, testing) before diving into detailed design.

• Prioritize: Focus on the core user flows and key features. It's better to deliver a well-thought-out solution for a subset of requirements than a superficial one for everything.

• Communicate Effectively: Explain your thought process clearly and concisely. Practice presenting your ideas and receiving feedback constructively.

📝 Enhancement Note: The emphasis on data, KPIs, and measurable impact in the job description means your portfolio and interview responses should heavily feature these elements. Demonstrating a systematic, data-driven approach to design is key.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Indispensable for UI design, prototyping, and design system creation. Expect advanced usage, including auto-layout, variants, and collaborative features.

• Miro: Essential for collaborative ideation, workshops, user journey mapping, and information architecture.

• Jira/Confluence/Notion: For project management, task tracking, documentation, and knowledge sharing within agile teams.

Analytics & Reporting:

• GA4 (Google Analytics 4) / Matomo: For website and application usage analytics, tracking user behavior and conversion funnels.

• Hotjar / Maze / Useberry: Tools for user behavior analysis (heatmaps, session recordings) and user testing (remote usability testing, feedback collection).

CRM & Automation:

While not explicitly mentioned for this role, a general understanding of how design impacts CRM and marketing automation workflows might be beneficial, as the company specializes in IT services and user support.

Integration:

Familiarity with how UI/UX designs integrate with front-end development frameworks (React, Angular) is a plus, indicating an understanding of the technical implementation pipeline.

📝 Enhancement Note: The specified tools like Figma, Miro, and analytics platforms are standard for UX/UI roles. Highlighting experience with advanced Figma features and data analytics tools will be advantageous.

👥 Team Culture & Values

Operations Values:

• Data-Driven Decision Making: A strong reliance on data, user testing, and analytics to validate design choices and measure impact.

• Continuous Improvement: A commitment to iterating and optimizing designs based on performance metrics and user feedback.

• User-Centricity: Prioritizing the user experience to create interfaces that are useful, simple, and desirable.

• Collaboration & Empathy: Working effectively with cross-functional teams and understanding diverse perspectives.

• Quality & Simplicity: Striving for excellence in design execution and clarity in user interfaces.

Collaboration Style:

• Agile & Iterative: Working in fast-paced, agile environments with regular feedback loops.

• Cross-functional Integration: Close collaboration with Product Owners, Developers, Data Analysts, and potentially Change Management teams, fostering a strong sense of shared ownership.

• Transparent Communication: Openly sharing design rationale, progress, and challenges with stakeholders.

• Constructive Feedback: Actively participating in design reviews and providing/receiving feedback to collectively improve product quality.

📝 Enhancement Note: The company's values are deeply intertwined with operational efficiency and effectiveness, emphasizing data, iteration, and user satisfaction as core drivers.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Navigating competing priorities between user desires, technical constraints, and business objectives.

• Driving Adoption of New Designs: Ensuring that new features and interfaces are effectively adopted by users, requiring strong change management support.

• Maintaining Design Consistency: Upholding design integrity and consistency across a growing suite of products and brands.

• Keeping Pace with Technology: Staying current with evolving design tools, methodologies, and front-end technologies.

Learning & Development Opportunities:

• Skill Enhancement: Opportunities to deepen expertise in areas like UX research methodologies, advanced prototyping, accessibility standards, or design system governance.

• Industry Exposure: Potential to attend industry conferences, workshops, or pursue certifications relevant to UX/UI design and product development.

• Mentorship: Access to senior designers or product leaders for guidance and career development.

• Exposure to AI: Working within a company that pioneers "Human-AI Symbiosis" offers unique opportunities to learn how AI is integrated into user experiences and product development.

📝 Enhancement Note: The challenges are typical for mid-level design roles in dynamic tech environments, emphasizing problem-solving and continuous adaptation. Growth opportunities are geared towards both design specialization and broader strategic contributions.

💡 Interview Preparation

Strategy Questions:

• Design Process & Methodology: "Walk me through a complex project from your portfolio. What was the problem, your role, your process, and the impact?" (Prepare to detail your use of research, prototyping, testing, and iteration.)

• Data-Driven Design: "How do you use data to inform your design decisions and measure success?" (Be ready to discuss specific KPIs, analytics tools, and A/B testing experiences.)

• Design Systems: "Describe your experience creating or contributing to a design system. What are the key components and challenges?" (Focus on component creation, design tokens, and consistency.)

• Collaboration & Stakeholder Management: "How do you handle disagreements with product managers or developers regarding design choices?" (Emphasize collaboration, data-backed arguments, and finding solutions.)

• Problem Solving: "Imagine users are struggling with Feature X. How would you approach diagnosing and solving this problem?" (Outline your research and design iteration steps.)

Company & Culture Questions:

• Everience/HELPLINE Focus: "What interests you about Everience's approach to 'Human-AI Symbiosis' and how do you see UX/UI design fitting into that?" (Research the company's mission and values.)

• Teamwork: "Describe a time you worked effectively in an agile team. What was your contribution?"

• User Advocacy: "How do you balance user needs with business objectives in your design work?"

Portfolio Presentation Strategy:

• Storytelling: Structure your project presentations as compelling narratives that highlight the problem, your solution, and the tangible results.

• Visual Clarity: Use high-quality visuals, mockups, and prototypes. Ensure your Figma work is showcased clearly.

• Quantify Impact: Wherever possible, use numbers and metrics to demonstrate the success of your designs. For example, "Implemented a new checkout flow that reduced cart abandonment by 15%."

• Focus on Process: Explain how you arrived at your solutions, not just what you designed. Detail your research, testing, and iteration steps.

• Accessibility First: Clearly articulate your commitment to accessible design and provide examples of how you've implemented it.

📝 Enhancement Note: The interview preparation should heavily focus on demonstrating a structured, data-informed, and collaborative design process, aligning with the operational aspects of the role.

📌 Application Steps

To apply for this UX/UI Designer position:

• Submit Your Application: Apply directly via the provided link on SmartRecruiters.

• Portfolio Customization: Tailor your portfolio to highlight projects that demonstrate your end-to-end UX/UI process, data-driven decision-making, design system experience, and collaboration within agile teams. Prioritize case studies with quantifiable results.

• Resume Optimization: Ensure your resume clearly lists your experience with Figma, UX research, UI design, design systems, and agile methodologies. Use keywords from the job description to align with ATS requirements.

• Interview Preparation: Practice articulating your design process and rationale, preparing specific examples for common interview questions. Rehearse your portfolio walkthrough, focusing on storytelling and impact.

• Company Research: Familiarize yourself with Everience and HELPLINE's mission, particularly their focus on "Human-AI Symbiosis." Understand their industry position and how their UX/UI design contributes to their service offerings.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.