UX/UI Designer

📍 Job Overview

Job Title: UX/UI Designer

Company: RACV

Location: Melbourne, Victoria, Australia

Job Type: Temporary (12 months)

Category: Design / User Experience

Date Posted: 2026-02-20

Experience Level: 2-5 Years

Remote Status: Hybrid (3 days in office)

🚀 Role Summary

• This role is focused on designing and creating intuitive, visually engaging, and functional user experiences and interfaces for internal Intelematics products and platforms, crucial for connected vehicle solutions.

• The designer will be embedded within the Intelematics team, translating complex AI capabilities into user-centered solutions that enhance usability and align with business objectives.

• Collaboration is key, involving close work with Product Owners, Technical Leads, developers, Marketing, and business stakeholders to ensure exceptional user experiences across digital touchpoints.

• The position requires adherence to RACV's design standards and accessibility requirements, ensuring all digital outputs are user-friendly and effective for diverse user groups.

📝 Enhancement Note: While the title is "UX/UI Designer," the core responsibilities and context provided strongly indicate a role within a product development or technology team, focusing on the user-facing aspects of internal systems and potentially customer-facing products within the automotive/insurance sector. The emphasis on "internal interfaces (e.g., CRM), tools and systems" suggests a need to improve operational efficiency through design.

📈 Primary Responsibilities

• Deliver and execute end-to-end design solutions utilizing agile and design thinking principles for web and SaaS platforms.

• Develop comprehensive design artifacts, including journey maps, wireframes, and interactive prototypes, to visualize user flows and interface concepts.

• Translate complex AI capabilities and user insights into intuitive interaction flows, UI patterns, and high-fidelity designs ready for developer implementation.

• Conduct user research, testing, and analysis to identify pain points and opportunities for improving user experiences and workflows.

• Collaborate closely with Product Owners, Technical Leads, developers, and business stakeholders to ensure accurate implementation of design specifications and alignment with business goals.

• Create and maintain design systems, component libraries, and interaction patterns, particularly for emerging technologies like AI.

• Produce creative assets for digital media and social content, working in conjunction with internal marketing and content teams.

• Facilitate ideation sessions and design workshops using Human-Centered Design (HCD) methodologies.

• Present design concepts, rationale, and research findings to key project stakeholders and subject matter experts for feedback and approval.

• Ensure designs adhere to RACV's established design standards and accessibility requirements.

📝 Enhancement Note: The responsibilities highlight a full-cycle UX/UI design process, from research and ideation to high-fidelity design and implementation support. The specific mention of "internal interfaces (e.g., CRM), tools and systems" and "AI capabilities" suggests a focus on operational efficiency and the application of new technologies within enterprise software.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 3+ years of experience in UX design, or equivalent industry experience, within a digital/design practice.

• Demonstrated experience in designing internal interfaces, tools, and systems (e.g., CRM).

• Proven ability to translate complex AI capabilities into user-centered design solutions.

• Experience designing for and supporting SaaS platforms.

• Experience creating and maintaining design systems, component libraries, and interaction patterns, with a focus on emerging technologies like AI.

Required Skills:

• Proficiency in UX/UI design tools, specifically Figma.

• Strong command of Adobe Creative Suite for asset creation and manipulation.

• Experience with collaborative design and ideation tools like Miro.

• Familiarity with project management and issue tracking software such as Jira.

• Ability to create journey maps, wireframes, and interactive prototypes.

• Skill in developing interaction flows and UI patterns for intuitive user experiences.

• Experience conducting user research, user testing, and analyzing feedback.

Preferred Skills:

• Basic front-end knowledge (HTML, JavaScript, CSS) to facilitate collaboration with developers.

• Experience with AI-driven design challenges and solutions.

• Familiarity with accessibility standards and best practices in design.

• Experience in stakeholder management and presenting design concepts to diverse audiences.

📝 Enhancement Note: The requirements emphasize practical experience with industry-standard design tools and a strong portfolio. The inclusion of "internal interfaces," "AI capabilities," and "design systems for emerging technologies" points to a need for a designer who can not only create aesthetically pleasing interfaces but also solve complex operational problems and future-proof designs.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a range of delivered UX/UI design projects, clearly illustrating your design process from ideation to final implementation.

• Demonstrate a strong understanding and application of UX processes, including user research, wireframing, prototyping, and user testing.

• Include examples of designing for internal systems, tools, or complex platforms, highlighting problem-solving approaches.

• Showcase experience with design systems, component libraries, or pattern design, particularly for innovative technologies.

Process Documentation:

• Illustrate your ability to deliver end-to-end design using agile and design thinking principles, showing how these methodologies were applied in your projects.

• Detail your process for creating journey maps, wireframes, and interactive prototypes, explaining the purpose and impact of each artifact.

• Document your approach to user testing and analysis, including how insights were gathered, translated into actionable design solutions, and used to refine workflows.

• Showcase your experience in collaborating with developers and stakeholders, detailing how you ensure accurate implementation and gather feedback.

📝 Enhancement Note: For a UX/UI role, the portfolio is paramount. This section emphasizes showcasing a structured design process, practical application of tools, and the ability to solve real-world problems, particularly those involving internal systems and emerging technologies.

💵 Compensation & Benefits

Salary Range:

• Competitive Salary (Specific range not provided, but likely aligned with industry standards for a UX/UI Designer with 3+ years of experience in Melbourne).

• Research Methodology: Based on typical UX/UI Designer roles in Melbourne, Australia, with 3-5 years of experience, a salary range of AUD $80,000 - $120,000 per annum is a reasonable estimate. This considers the cost of living in Melbourne and the specialized skills required.

Benefits:

• Flexible and informal work environment promoting work-life balance.

• Generous discounts on home and car insurance policies.

• Discounted RACV roadside care services.

• RACV Club Membership benefits.

• Discounts across all RACV resorts and accommodation.

Working Hours:

• Standard full-time hours (assumed 40 hours per week), with a hybrid work arrangement allowing for flexibility.

📝 Enhancement Note: The salary is classified as "Competitive," which is standard for many roles. The provided benefits are significant and aligned with a large, established organization like RACV, offering tangible value beyond base compensation. The hybrid model with 3 days in-office is a key aspect of the work arrangement.

🎯 Team & Company Context

🏢 Company Culture

Industry: Insurance, Automotive Services, Travel, Finance, and Technology (through Intelematics). RACV is a prominent member-owned organization in Victoria, Australia, known for its diverse range of services.

Company Size: Large (RACV is a significant organization with thousands of employees across various divisions).

Founded: 1922. RACV has a long history, indicating stability and a deep understanding of its market and member needs.

Team Structure:

• The UX/UI Designer will be part of RACV's Group Design Practice, a multidisciplinary community that includes UX, UI, product, content, and service designers.

• This specific role is embedded within the Intelematics team, focusing on connected vehicle solutions and AI capabilities.

Methodology:

• The team utilizes agile and design thinking principles for product development and design execution.

• Human-Centered Design (HCD) methods are employed for ideation and workshops.

• Emphasis is placed on delivering user-centered solutions that enhance usability and align with business objectives.

• Data-driven insights from user testing and analysis are used to inform design decisions and improve workflows.

Company Website: https://www.racv.com.au/

📝 Enhancement Note: RACV's culture likely emphasizes member value, trust, and innovation within a traditional industry. The Group Design Practice suggests a growing focus on design as a strategic function, with Intelematics representing a more forward-looking, technology-driven segment of the organization.

📈 Career & Growth Analysis

Operations Career Level: This UX/UI Designer role is mid-level, requiring at least 3 years of experience. It offers a significant opportunity to contribute to key internal and external products within a well-established organization. The role is a fixed-term contract for 12 months, potentially leading to further opportunities.

Reporting Structure: The designer reports within the Group Design Practice, likely to a Design Lead or Manager, while being embedded within the Intelematics team, reporting operationally to Product Owners and Technical Leads for project-specific work.

Operations Impact: The designer's work directly impacts the usability and adoption of internal Intelematics products and platforms, as well as supporting RACV's broader digital offerings. By creating intuitive and functional interfaces, the role contributes to operational efficiency, enhanced user satisfaction, and potentially drives revenue through improved product engagement and adoption by partners and internal users.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in designing for AI-driven products and connected vehicle technology within the Intelematics domain.

• Design System Development: Contribute to and help maintain design systems for emerging technologies, a valuable skill in the current market.

• Cross-Functional Exposure: Gain experience working with diverse teams (Product, Tech, Marketing, Business) across a large organization, enhancing collaboration and communication skills.

• Potential for Extension/Permanent Role: Successful performance in this 12-month contract could lead to extensions or permanent opportunities within RACV's expanding design practice.

📝 Enhancement Note: The fixed-term nature of the role suggests it's project-driven, likely tied to specific Intelematics initiatives. Growth potential lies in specialized design skills and cross-functional experience within a large corporate structure.

🌐 Work Environment

Office Type: RACV Head Office located at 485 Bourke Street, Melbourne CBD. This is a professional corporate office environment.

Office Location(s): Melbourne CBD, Victoria, Australia. The office is centrally located, likely offering good access to public transport.

Workspace Context:

• The role operates within a hybrid model, balancing office-based collaboration with remote work.

• The office environment is described as professional and likely equipped with the necessary tools for collaborative design work.

• The Group Design Practice suggests a community of designers who can share knowledge and collaborate, fostering a supportive environment for design professionals.

Work Schedule:

• The role is hybrid, requiring 3 days per week in the Melbourne office. This allows for flexibility while ensuring in-person collaboration. Standard full-time hours are expected.

📝 Enhancement Note: The hybrid model is a key feature. The Melbourne CBD location is a significant draw for candidates seeking a central and accessible work environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of CV and portfolio to assess experience and alignment with requirements.

• Technical/Design Interview: This stage will focus on your UX/UI design process, problem-solving abilities, and tool proficiency. Be prepared to walk through specific projects from your portfolio.

• Stakeholder/Team Interview: You may meet with Product Owners, Technical Leads, and other designers to assess your collaboration style, communication skills, and cultural fit within the Group Design Practice and Intelematics team.

• Final Interview: Potentially with a senior leader to discuss overall fit and long-term contribution.

Portfolio Review Tips:

• Curate Selectively: Choose 3-4 of your strongest projects that best demonstrate your UX/UI process, problem-solving skills, and experience with internal systems or complex platforms.

• Structure Your Case Studies: For each project, clearly outline the problem, your role, the process you followed (research, ideation, design, testing), the solutions you developed, and the outcomes or impact. Quantify results where possible.

• Highlight Internal System Design: Since the role emphasizes internal interfaces, ensure at least one portfolio piece showcases your experience designing for internal tools or systems, explaining the unique challenges and how you addressed them.

• Showcase Design System Work: If you have experience with design systems, component libraries, or pattern design, especially for emerging tech, make this a prominent part of your presentation.

• Explain Your Rationale: Be ready to articulate why you made specific design decisions, linking them back to user needs, business objectives, and design principles.

• Tool Proficiency: Mention and demonstrate your proficiency with Figma, Adobe Creative Suite, Miro, and Jira within your case studies.

Challenge Preparation:

• Expect a design challenge that might involve a hypothetical problem related to internal systems, AI capabilities, or connected vehicle features.

• Focus on demonstrating your end-to-end design process, including problem framing, ideation, wireframing, and proposing UI solutions.

• Be prepared to present your approach and rationale clearly and concisely, as you would in an interview.

📝 Enhancement Note: The emphasis on internal systems and AI capabilities suggests that interviewers will be looking for practical experience and a structured approach to problem-solving in these specific areas. A well-articulated portfolio is crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, and high-fidelity design. Proficiency is a must.

• Adobe Creative Suite: Required for graphic design, image editing, and asset creation.

• Miro: Crucial for collaborative ideation, journey mapping, workshops, and brainstorming sessions.

• Jira: Expected for project management, tracking tasks, and collaborating with development teams within an agile framework.

Analytics & Reporting:

CRM & Automation:

• Experience designing for or within CRM systems is a requirement. Understanding how design impacts user adoption and efficiency within such platforms is key.

• Familiarity with SaaS platforms in general is expected.

📝 Enhancement Note: The required tools are standard for UX/UI designers in modern tech environments. The specific mention of Figma, Miro, and Jira indicates their integral role in the team's workflow. Basic front-end knowledge is also a plus for developer collaboration.

👥 Team Culture & Values

Operations Values:

• Human-Centricity: A core value, reflected in the focus on delivering brilliant human-centered experiences and using HCD methods.

• Collaboration: Strong emphasis on working closely with Product Owners, Technical Leads, developers, and business stakeholders.

• Innovation: Particularly within the Intelematics team, there's a drive to deliver innovative safety and connected vehicle solutions, and translate AI capabilities.

• Quality & Usability: Commitment to designing intuitive, visually engaging, and functional user experiences that enhance usability and reduce complexity.

• Inclusivity: RACV promotes a diverse and inclusive workplace where people feel welcomed, supported, and appreciated.

Collaboration Style:

• Multidisciplinary: Designers work within a Group Design Practice alongside UX, UI, product, content, and service designers.

• Embedded Model: Designers are embedded in specific teams like Intelematics, working closely with product and technical teams.

• Stakeholder Engagement: Active collaboration and communication with Product Owners, Technical Leads, developers, and business owners are expected for feedback and approval.

• Agile and Design Thinking: Collaboration follows agile sprints and design thinking frameworks, encouraging iterative development and feedback loops.

📝 Enhancement Note: The emphasis on human-centered design, collaboration, and inclusivity suggests a positive and productive work environment. The integration of designers into product teams is a sign of mature product development practices.

⚡ Challenges & Growth Opportunities

Challenges:

• Translating AI to User Experience: A key challenge will be translating complex and evolving AI capabilities into intuitive and valuable user experiences for both internal and external users.

• Designing for Internal Systems: Improving the usability of internal tools and systems often requires navigating complex workflows and diverse user needs within an organization.

• Balancing Stakeholder Needs: Effectively managing feedback and requirements from various stakeholders (Product, Tech, Business, Marketing) while maintaining design integrity.

• Fixed-Term Duration: Working within a 12-month contract requires delivering impact quickly and adapting to project timelines.

• Keeping Pace with Technology: Ensuring designs for emerging technologies like AI are future-proof and scalable.

Learning & Development Opportunities:

• Specialized Design Skills: Gain hands-on experience designing with AI and for connected vehicle technologies.

• Design System Advancement: Contribute to and learn from the development of design systems for new technologies.

• Cross-Functional Expertise: Develop strong collaboration and communication skills by working with diverse teams across a large organization.

• Agile & HCD Practice: Deepen understanding and application of agile methodologies and Human-Centered Design principles in a corporate setting.

• Industry Exposure: Work within a well-established organization with a strong brand presence in Australia.

📝 Enhancement Note: The challenges are typical for roles involving new technologies and internal system improvements. The growth opportunities are substantial, offering a chance to build specialized skills and gain broad organizational exposure.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you translated a complex technical capability (like AI) into a simple, user-friendly design. What was your process?" (Focus on problem framing, user research, and iterative design).

• "How do you approach designing for internal tools or systems, considering the unique challenges compared to external-facing products?" (Highlight empathy for internal users, efficiency focus, and workflow optimization).

• "Walk us through a project from your portfolio where you had to manage conflicting stakeholder feedback. How did you reach a design solution?" (Demonstrate negotiation, justification of design decisions, and compromise skills).

Company & Culture Questions:

• "What interests you about RACV and the Intelematics team specifically?" (Research RACV's mission, values, and recent initiatives in technology/automotive).

• "How do you contribute to a collaborative and inclusive design team environment?" (Relate to RACV's stated values and your own experiences).

Portfolio Presentation Strategy:

• Tell a Story: For each project, frame it as a narrative: the challenge, your approach, your key contributions, the solution, and the outcome.

• Focus on Process: Clearly articulate how you arrived at your solutions, not just what the solutions are. Show your wireframes, user flows, personas, and testing results.

• Quantify Impact: If possible, use metrics to demonstrate the success of your designs (e.g., increased task completion rate, reduced error rate, improved user satisfaction scores).

• Highlight Collaboration: Mention how you worked with developers, Product Owners, and other stakeholders throughout the process.

• Be Concise: Aim for clarity and brevity. Be prepared to dive deeper into specific areas if asked.

📝 Enhancement Note: Prepare specific examples for each type of question, drawing directly from your portfolio and relevant experiences. Demonstrating an understanding of RACV and the specific challenges of designing for internal systems and AI will be crucial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the RACV careers website.

• Portfolio Customization: Tailor your submitted portfolio to highlight projects demonstrating experience with internal interfaces, SaaS platforms, and complex technical requirements (like AI). Showcase your agile and HCD process.

• Resume Optimization: Ensure your resume clearly articulates your 3+ years of UX/UI design experience, proficiency in Figma, Miro, Jira, and Adobe Creative Suite, and any experience with design systems or emerging technologies. Use keywords from the job description.

• Interview Preparation: Practice articulating your design process and presenting case studies from your portfolio. Be ready to discuss how you translate technical capabilities into user-centered solutions.

• Company Research: Familiarize yourself with RACV's mission, values, and the Intelematics division's work. Understand their commitment to member value and innovation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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