UX/UI Designer

📍 Job Overview

Job Title: UX/UI Designer

Company: RACV

Location: Melbourne, Victoria, Australia

Job Type: Temporary (Fixed Term - 12 months)

Category: User Experience (UX) / User Interface (UI) Design

Date Posted: 2026-02-21

Experience Level: Mid-Level (3+ years)

Remote Status: Hybrid (3 days in office)

🚀 Role Summary

• Design and develop intuitive, visually engaging, and functional user experiences and interfaces for internal AI products, focusing on enhancing productivity and streamlining complex processes for RACV staff and Member Engagement consultants.

• Collaborate closely with Product Owners, Technical Leads, developers, and business stakeholders to translate advanced AI capabilities into user-centered solutions that drive confident adoption of AI tools across the organization.

• Conduct user research, testing, and analysis to identify opportunities for improvement, translating insights into actionable design solutions that address pain points and optimize workflows within an Agile and Design Thinking framework.

• Uphold RACV's design standards and accessibility requirements while establishing innovative human-AI interaction design patterns for emerging technologies.

📝 Enhancement Note: This role is embedded within the AI squad of RACV's Transformation Division, indicating a strategic focus on AI adoption and integration. The emphasis on "internal AI products" suggests a B2E (Business-to-Employee) design focus, requiring an understanding of enterprise workflows and internal user needs. The hybrid work model with specific office days (3 days in Noble Park) is a key detail for candidate planning.

📈 Primary Responsibilities

• Deliver and execute end-to-end UX/UI design solutions using Agile and Design Thinking methodologies, from conceptualization to high-fidelity implementation.

• Create comprehensive design artifacts including journey maps, wireframes, user flows, and interactive prototypes to effectively communicate design concepts and interaction patterns.

• Develop and refine UI patterns and interaction flows that ensure seamless, intuitive user experiences, with a specific focus on human-AI interaction design.

• Conduct rigorous user testing, analysis, and evaluation to gather insights and iterate on designs, directly translating findings into actionable improvements for user experiences and workflows.

• Facilitate ideation sessions and design workshops using Human-Centered Design (HCD) methods to foster collaboration and generate innovative solutions.

• Collaborate closely with developers to ensure accurate implementation of design specifications and uphold design quality.

• Partner with Product Owners, Technical Leads, and Business Owners to drive high-quality, efficient delivery of AI-powered internal tools.

• Present design concepts, rationale, and findings to key project stakeholders and subject matter experts, effectively incorporating feedback for iterative refinement and approval.

📝 Enhancement Note: The responsibilities highlight a full-cycle UX/UI design process, from research and ideation through to implementation collaboration. The specific mention of "AI squad" and "human-AI interaction design patterns" signifies a specialized focus within the broader design practice, requiring candidates to be comfortable with emerging technologies and their user experience implications.

🎓 Skills & Qualifications

Education:

Experience:

• A minimum of 3 years of professional experience in UX design or equivalent industry experience within a digital/design practice.

• Demonstrated experience designing interfaces for internal tools, systems, and CRMs.

• Proven ability to translate complex AI capabilities into user-centered design solutions.

• Experience creating and maintaining design systems, component libraries, and interaction patterns, particularly for emerging technologies like AI.

Required Skills:

• Expertise in UX/UI design principles and best practices.

• Proficiency in design and prototyping tools: Figma, Adobe Creative Suite, Miro, and Jira.

• Experience with Agile methodologies and Design Thinking frameworks.

• Strong skills in creating journey maps, wireframes, interactive prototypes, and high-fidelity designs.

• Ability to conduct user research, user testing, and analysis.

• Excellent stakeholder management and communication skills, including presenting design concepts.

• Familiarity with AI-specific tools such as Cursor, Figma Make, and Miro AI.

Preferred Skills:

• Experience with emerging technologies beyond AI.

• Familiarity with accessibility standards and best practices in design.

• Experience in facilitating design workshops and ideation sessions.

📝 Enhancement Note: The requirement for experience with "internal interfaces (e.g. CRM)" and "AI-specific tools" points to a need for practical, hands-on experience in a business-operations context. The mention of "design systems" and "component libraries for emerging technologies" suggests the role will involve establishing or contributing to a scalable design framework.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating a strong UX process, showcasing end-to-end design projects.

• Evidence of delivered work for internal interfaces, tools, or enterprise systems.

• Case studies detailing how complex technical capabilities (especially AI) were translated into user-centered solutions.

• Examples of wireframes, user flows, interactive prototypes, and high-fidelity designs.

Process Documentation:

• Showcase the application of Agile and Design Thinking principles in project workflows.

• Illustrate the process of conducting user research, testing, and analysis, and how insights were integrated into design decisions.

• Provide examples of stakeholder collaboration and communication throughout the design lifecycle.

• Detail the process of refining concepts into production-ready designs, including collaboration with developers.

📝 Enhancement Note: For this role, the portfolio should strongly emphasize the candidate's ability to design for internal enterprise tools and their experience with emerging technologies like AI. Demonstrating a structured approach to user research and translating complex technical requirements into user-friendly designs will be crucial.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Flexible and informal work environment promoting work-life balance.

• Generous discounts on home and car insurance policies.

• RACV roadside care.

• Club Membership.

• Discounts across all RACV resorts.

Working Hours:

• Full-time, 40 hours per week.

• Hybrid working arrangement: 3 days in the Noble Park office, with flexibility for the remaining days.

📝 Enhancement Note: The salary estimate is based on general market data for UX/UI Designer roles in Melbourne with 3-5 years of experience and takes into account the temporary nature of the contract. The benefits package is quite comprehensive, with a strong emphasis on discounts and membership perks relevant to RACV's offerings.

🎯 Team & Company Context

🏢 Company Culture

Industry: Insurance, Automotive Services, Finance, Tourism & Hospitality. RACV is a diversified member-focused organization.

Company Size: Large Enterprise (Likely 5,000+ employees based on typical Australian financial/insurance institutions).

Founded: 1922. RACV has a long-standing history of serving Victorians.

Team Structure:

• The UX/UI Designer will be part of RACV's Group Design Practice, a multidisciplinary community.

• This role is specifically embedded within the AI squad, which operates under the Transformation Division.

Methodology:

• The team operates using Agile and Design Thinking principles.

• Emphasis on Human-Centered Design (HCD) methods for problem-solving and ideation.

• Focus on delivering human-centred experiences.

Company Website: careers.racv.com.au

📝 Enhancement Note: RACV's culture emphasizes a member-centric approach and a commitment to innovation, as evidenced by the Transformation Division and AI squad. The Group Design Practice suggests a collaborative environment where design is valued across different functions.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level Designer. This role offers the opportunity to specialize in cutting-edge AI-human interaction design and contribute to significant organizational transformation initiatives.

Reporting Structure: The UX/UI Designer will report within the Group Design Practice, likely to a Head of Design or Senior Design Manager, while being embedded within the AI squad, indicating a matrixed reporting or strong project-based leadership structure.

Operations Impact: The role has a direct impact on improving internal operational efficiency and productivity through the design of AI tools. Successful design adoption will lead to measurable efficiencies and support broader business objectives for RACV's digital transformation.

Growth Opportunities:

• Specialization in Human-AI Interaction Design: Develop expertise in a rapidly growing and critical field.

• Contribution to Design Systems for Emerging Tech: Play a key role in shaping how new technologies are integrated into the enterprise.

• Cross-functional Exposure: Gain deep insights into AI capabilities, transformation initiatives, and various business units within RACV.

• Potential for further contract extensions or transitioning to permanent roles within the Group Design Practice or Transformation Division based on performance and business needs.

📝 Enhancement Note: This role is positioned as a key contributor to RACV's AI strategy, offering significant growth potential in a specialized and high-demand area of UX/UI design. The fixed-term nature provides an opportunity to gain experience within a large, established organization.

🌐 Work Environment

Office Type: Corporate office environment with modern facilities.

Office Location(s):

• Primary office location for hybrid work: Noble Park (3 days per week).

Workspace Context:

• A hybrid work model balancing remote flexibility with in-office collaboration.

• The Noble Park office is specified for the 3 required in-office days, suggesting it's the hub for the AI squad or Transformation Division.

• The environment fosters collaboration within the Group Design Practice and the AI squad.

Work Schedule:

• Standard full-time hours (40 hours/week).

• Hybrid arrangement requires 3 days per week in the Noble Park office, offering flexibility for remote work on other days.

📝 Enhancement Note: The specific mention of Noble Park for the hybrid days is an important detail for candidates to consider regarding commute and team proximity. The Melbourne CBD location may be relevant for broader RACV engagement or specific project needs.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV and portfolio to assess experience, skills, and alignment with role requirements.

• First Interview: Typically with a hiring manager or senior designer from the Group Design Practice. Focus on UX/UI process, design thinking, and relevant experience.

• Portfolio Presentation/Design Challenge: Candidates may be asked to present their portfolio, focusing on specific projects relevant to internal tools or AI. A practical design challenge assessing problem-solving skills, design thinking, and tool proficiency (e.g., Figma) might be included.

• Team/Stakeholder Interview: Meeting with Product Owners, Technical Leads, or other key stakeholders from the AI squad and Transformation Division to assess collaboration, communication, and cultural fit.

• Final Interview: Potentially with a senior leader in the Transformation Division.

Portfolio Review Tips:

• Highlight AI/Internal Tool Experience: Emphasize projects that demonstrate your ability to design for complex internal systems and user needs, especially those involving AI or similar emerging technologies.

• Showcase UX Process: Clearly articulate your design process, from research and ideation through to iteration and implementation. Use case studies to tell a story about problem identification and solution development.

• Demonstrate Tool Proficiency: Be ready to walk through your designs in Figma or other relevant tools, explaining your design decisions and rationale.

• Focus on Impact: Quantify the impact of your designs where possible (e.g., improved efficiency, reduced error rates, increased user adoption).

• Address Human-AI Interaction: If possible, include examples or discuss your approach to designing for human-AI collaboration.

Challenge Preparation:

• Be prepared for a design challenge that might involve translating a hypothetical AI capability into a user interface or workflow.

• Practice articulating your design decisions clearly and concisely, justifying your choices based on user needs and business objectives.

• Familiarize yourself with RACV's products and services to better understand their user base and potential internal tool needs.

📝 Enhancement Note: The emphasis on AI and internal tools means candidates should tailor their portfolio and interview responses to showcase relevant experience. A practical demonstration of their design process and ability to collaborate with technical teams will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (primary tool), Adobe Creative Suite, Miro.

• Collaboration & Project Management: Jira.

• AI-Specific Tools: Cursor, Figma Make, Miro AI (familiarity required).

Analytics & Reporting:

CRM & Automation:

• Experience designing for or understanding CRM systems is a requirement.

Other:

• Basic front-end knowledge (HTML/CSS/JavaScript awareness) is expected to aid developer collaboration.

📝 Enhancement Note: Proficiency in Figma and Miro is critical, as these are central to the design and collaboration process. Familiarity with AI-specific design tools indicates a forward-looking approach to the role. Jira indicates an Agile development environment.

👥 Team Culture & Values

Operations Values:

• Human-Centred Design: Placing users (in this case, internal staff and consultants) at the heart of all design decisions.

• Collaboration: Working effectively within a multidisciplinary design practice and cross-functionally with technical and business teams.

• Innovation: Embracing new technologies like AI and contributing to the company's transformation efforts.

• Efficiency & Productivity: Designing solutions that demonstrably improve user efficiency and achieve business objectives.

• Quality & Standards: Upholding design standards and accessibility requirements.

Collaboration Style:

• Highly collaborative, working within the AI squad and Group Design Practice.

• Close partnership with Product Owners, Technical Leads, and developers for seamless implementation.

• Requires strong communication and presentation skills to engage with various stakeholders and subject matter experts.

• A proactive approach to facilitating ideation and design workshops.

📝 Enhancement Note: The culture appears to be a blend of a structured, large-enterprise environment (RACV) with the agility and innovation focus of a transformation division and design practice. Emphasizing collaboration and user advocacy will align well with RACV's values.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for AI: Translating complex and evolving AI capabilities into intuitive and trustworthy user experiences presents unique design challenges.

• Internal Tool Design: Balancing user needs with enterprise constraints, security requirements, and existing system integrations.

• Cross-Functional Alignment: Ensuring buy-in and effective collaboration across diverse teams (AI, IT, business units).

• Rapidly Evolving Technology: Staying current with AI advancements and their UX implications.

• Fixed-Term Contract: Navigating a temporary role while aiming to make a significant impact.

Learning & Development Opportunities:

• Specialized AI UX Skills: Deepen expertise in designing for human-AI interaction, a highly sought-after skill.

• Design System Evolution: Contribute to or help define design system components for emerging technologies.

• Cross-functional Exposure: Gain insights into RACV's broader business operations, transformation strategies, and AI implementation.

• Agile/HCD Practice: Further hone skills in Agile and Human-Centered Design methodologies within a large corporate setting.

📝 Enhancement Note: The role offers a significant opportunity to tackle the cutting-edge challenges of AI integration from a UX perspective, which is a major growth area in the tech industry.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you translated a complex technical capability (e.g., AI, API) into a user-friendly interface. What was your process, and what was the outcome?"

• "How do you approach designing for internal tools versus external customer-facing products?"

• "What are the key considerations when designing for human-AI interaction? How would you ensure trust and transparency?"

• "How do you balance user needs with business objectives and technical constraints in your design process?"

Company & Culture Questions:

• "What interests you about RACV and our Transformation Division's focus on AI?"

• "How do you contribute to a collaborative team environment, particularly within a multidisciplinary design practice?"

Portfolio Presentation Strategy:

• Structure: Clearly outline the project goal, your role, the problem, your process (research, ideation, design, testing), key decisions, and the final outcome/impact.

• Focus: Highlight projects that demonstrate experience with internal tools, complex systems, or AI-related concepts. Showcase your wireframing, prototyping, and high-fidelity design skills.

• Rationale: Be prepared to articulate the 'why' behind your design decisions, linking them back to user needs and business goals.

• Tools: Be ready to demonstrate your proficiency in Figma, Miro, or other relevant tools during the presentation or a subsequent challenge.

• Human-AI Interaction: If you have specific examples, present them and discuss your thought process regarding user trust, control, and understanding in AI interactions.

📝 Enhancement Note: Candidates should prepare to discuss their experience with AI and internal tools in detail. Focusing on their design process, problem-solving approach, and ability to collaborate with technical teams will be crucial for success.

📌 Application Steps

To apply for this UX/UI Designer position:

• Click "Apply Now" and log in to your Candidate Profile on the RACV careers portal.

• If you have not registered previously, create an account to apply.

• Prepare your CV, ensuring it highlights your 3+ years of UX design experience, specific experience with internal interfaces and AI tools, and proficiency in required software like Figma and Jira.

• Curate your portfolio to showcase relevant projects, emphasizing your UX process, problem-solving skills, and ability to translate complex requirements into user-centered designs, particularly for internal or AI-related applications.

• Research RACV's mission, values, and recent initiatives, especially within their Transformation Division and AI efforts, to demonstrate genuine interest and cultural alignment.

• Be ready to discuss your experience with Agile methodologies, Design Thinking, and human-AI interaction design during the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---