UX Writer (4 Months Maternity Cover)

📍 Job Overview

Job Title: UX Writer (4 Months Maternity Cover)

Company: Maker Lab

Location: Singapore, Singapore

Job Type: CONTRACTOR

Category: Content & UX Writing / Marketing Operations

Date Posted: 2026-02-24

Experience Level: 6+ Years

Remote Status: On-site (with potential for hybrid flexibility)

🚀 Role Summary

• This role focuses on crafting clear, concise, and engaging user interface (UI) text and product narratives for an innovative technology client in the payments sector.

• It involves a strong emphasis on content strategy, user experience (UX) design collaboration, and driving the creation of compelling copy across various digital touchpoints.

• The position requires a strategic approach to content, ensuring consistency, quality, and alignment with client branding and user engagement goals.

• This is a critical 4-month maternity cover position, demanding immediate impact and efficient project execution within a fast-paced agency environment.

📝 Enhancement Note: While the job is listed as "TELECOMMUTE", the company description and responsibilities suggest a strong collaborative element requiring on-site presence for client integration and team synergy. The "On-site" designation in ai_work_arrangement is prioritized for this enhancement, assuming hybrid flexibility may be available. This role is situated within the broader field of GTM operations, specifically impacting the user experience and adoption phases.

📈 Primary Responsibilities

• Partner closely with UX Designers, Product Managers, UX Researchers, and Project Managers to develop and refine user-facing content across digital platforms.

• Collaborate with and integrate into client marketing, branding, and creative teams to ensure a cohesive and on-brand voice.

• Drive the creation of clear, concise, and impactful copy for various UI elements, including page copy, labels, navigation menus, error messages, and notifications.

• Develop and execute comprehensive content strategies and product narratives that enhance user understanding and engagement with financial technology products.

• Initiate and lead UX writing projects, identifying opportunities for process improvement, efficiency gains, and providing actionable feedback to the broader project team.

• Ideate and execute creative content solutions from conception to completion within a dynamic and fast-paced agency setting.

• Develop and maintain content frameworks and style guides to ensure consistency and quality across all user touchpoints.

📝 Enhancement Note: The emphasis on "driving efficiency" and "identifying better approaches" points to a need for process optimization within the UX writing function, a key aspect of GTM operations. The requirement to "Ideate and execute ideas from beginning to end" highlights the need for end-to-end project ownership and execution capabilities.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in English, Communications, Journalism, Marketing, HCI, or a related field is highly beneficial for understanding foundational principles of effective communication and user-centered design.

Experience: Minimum of 6+ years of professional writing experience, with a significant portion focused on UX writing, content strategy, or related roles within an agency, financial services firm, or hyper-growth technology company. Proven track record of leading large, complex content strategies for user experiences.

Required Skills:

• UX Writing Expertise: Proven ability to craft clear, concise, and user-centric copy for digital interfaces, including labels, navigation, calls-to-action, error messages, and onboarding flows.

• Content Strategy Development: Experience in defining, structuring, and executing content strategies for complex digital products, ensuring alignment with business goals and user needs.

• Product Narrative Crafting: Skill in developing compelling product stories and messaging that resonate with target audiences and communicate value propositions effectively.

• Cross-functional Collaboration: Demonstrated ability to work effectively with UX Designers, Product Managers, Researchers, Engineers, and other stakeholders.

• Communication & Presentation Skills: Exceptional verbal and written English communication skills, with the ability to present ideas clearly and persuasively to diverse audiences.

• Detail Orientation: A sharp, detail-oriented approach to ensure accuracy, consistency, and adherence to brand guidelines and UX principles.

• Agency/Tech Environment Acumen: Experience working in fast-paced agency or hyper-growth technology environments, with an understanding of agile methodologies.

Preferred Skills:

• Financial Services / Fintech Experience: Prior experience writing for the financial services or payments industry is advantageous.

• Asian Language Fluency: Fluency in another Asian language (e.g., Mandarin, Malay, Hindi, Japanese) to support projects spanning the JAPAC region.

• Content Framework & Guideline Creation: Experience in building and maintaining content frameworks, style guides, and best practice documentation.

• User Research Integration: Ability to leverage user research insights to inform content decisions and iterate on copy.

📝 Enhancement Note: The requirement for 6+ years of experience, coupled with leading "large, complex content strategies," indicates a mid-to-senior level role. The preference for Asian language fluency highlights the international scope of the client's operations and the need for localized content understanding.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated UX Writing Impact: Showcase specific examples of UX writing projects that directly improved user experience, conversion rates, task completion, or customer satisfaction.

• Content Strategy Case Studies: Provide evidence of your ability to develop and execute comprehensive content strategies, illustrating the process from research and planning to implementation and measurement.

• System & UI Integration Examples: Include work that demonstrates your understanding of how copy integrates within user interfaces and across different digital systems (e.g., web, mobile apps).

• Problem/Solution Articulation: Clearly articulate the user or business problem addressed by your UX writing, the solutions you proposed, and the measurable outcomes achieved.

Process Documentation:

• Workflow Design & Optimization: Detail your approach to establishing efficient UX writing workflows, including collaboration points with design and product teams.

• Content Creation & Iteration: Illustrate your process for drafting, reviewing, testing, and iterating on copy based on feedback and performance data.

• Measurement & Performance Analysis: Explain how you measure the effectiveness of UX copy and how you use data (e.g., A/B testing results, user feedback, analytics) to inform content improvements.

📝 Enhancement Note: The explicit request for a portfolio is crucial for operations roles. It signifies the need to demonstrate tangible results and process proficiency, not just theoretical knowledge. The focus on "measurement and performance analysis" aligns with GTM operations' emphasis on data-driven decision-making.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for experienced UX Writers in Singapore with 6+ years of experience in agency or tech environments, a competitive contract rate would likely fall between SGD 6,000 - SGD 9,000 per month. This estimate considers the specialized nature of UX writing, the demand for talent in the Singapore market, and the contract duration.

Benefits:

• Contractual Role: Fixed-term employment for a 4-month period, offering a defined project scope and clear end date.

• Project-Based Engagement: Opportunity to work with an innovative technology client in the dynamic payments sector.

• Agency Experience: Exposure to the collaborative and fast-paced environment of a marketing agency (Maker Lab).

• Professional Development: Potential for skill enhancement through exposure to diverse projects and cross-functional collaboration.

• Networking Opportunities: Building connections within the agency and with the client's technology team.

Working Hours: Standard full-time working hours are expected, typically around 40 hours per week. While the role is listed as TELECOMMUTE, the responsibilities suggest a significant on-site or hybrid presence in Singapore is likely required for effective client integration and team collaboration. Flexibility may be offered, but core working hours will align with client and team needs.

📝 Enhancement Note: The salary range is an estimate for a contract role in Singapore, reflecting the market rate for a specialist with the specified experience. The benefits are framed around the nature of a short-term contract position.

🎯 Team & Company Context

🏢 Company Culture

Industry: Marketing & Advertising, Technology Consulting, Decentralised Technology. Maker Lab positions itself as a modern agency focused on building "decentralised technology-led agency teams" and embedding specialists into client operations.

Company Size: 11-50 employees. This suggests a lean, agile, and potentially close-knit team environment where individual contributions are highly visible.

Founded: Not explicitly stated, but the company's modern approach and focus on decentralised teams suggest a relatively recent establishment or a significant evolution in its operating model.

Team Structure:

• Project-Based Teams: The company operates on a model of assembling cross-functional teams of multidisciplinary specialists tailored to client projects.

• Client Integration: A core aspect of the structure involves embedding team members into client organizations, fostering close collaboration.

• Specialist Focus: Teams are comprised of specialists in areas like measurement & analytics, content production, and UX/product development.

Methodology:

• Talent-Centric Mindset: Emphasizing building teams around skilled individuals and their expertise.

• Collaboration-First: Rooted in close collaboration with clients and internal multidisciplinary specialists.

• Agile & Iterative: Implied by the "fast-paced working environment" and the need to "ideate and execute ideas from beginning to end."

Company Website: wearemakerlab.com

📝 Enhancement Note: The company's unique operational model (decentralised teams, client embedding) is a key differentiator. For operations professionals, this implies a need for strong adaptability, self-direction, and excellent stakeholder management skills.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior UX Writer, a specialist contributor role focused on executing and strategizing within a specific domain (UX writing) for a client project. While it's a maternity cover, the 6+ years of experience and leadership in content strategy point to a senior individual contributor level.

Reporting Structure: The UX Writer will report to a Project Lead or Account Manager at Maker Lab, while working very closely with client-side Product Managers, UX Designers, and Researchers. This dual reporting and collaborative structure is typical in agency settings.

Operations Impact: The UX Writer's impact is directly tied to the success of the client's product adoption and user engagement. Effective UX writing can significantly improve conversion rates, reduce support inquiries, enhance user satisfaction, and ultimately contribute to the client's business objectives in the competitive payments technology market. This aligns with GTM operations' goal of driving measurable business outcomes through user experience.

Growth Opportunities:

• Project Diversification: Exposure to a variety of projects within the payments technology sector, potentially leading to deeper domain expertise.

• Client Relationship Building: Opportunity to build strong relationships with a key technology client, potentially leading to future engagements.

• Agency Process Refinement: Contributing to the improvement of Maker Lab's content strategy and UX writing processes.

• Advanced Skill Development: Deepening expertise in content strategy, product narrative, and cross-functional collaboration in a high-impact environment.

📝 Enhancement Note: For a contract role, "growth" is often defined by skill acquisition and project experience rather than linear career progression. This role offers significant opportunities to hone specialized skills within a high-demand area of GTM operations.

🌐 Work Environment

Office Type: The role is described with a TELECOMMUTE option but also emphasizes client integration and team collaboration, suggesting a hybrid model is most likely. This could involve working from a co-working space, the client's office, or a Maker Lab hub, with flexibility for remote work on specific tasks.

Office Location(s): Singapore, Central Singapore. This implies access to a vibrant business hub with excellent infrastructure.

Workspace Context:

• Collaborative Hub: Expect a dynamic workspace that encourages interaction with designers, researchers, and client stakeholders.

• Technology-Enabled: Access to necessary digital tools and platforms for communication, content creation, and project management.

• Cross-Functional Interaction: Frequent opportunities to engage with diverse specialists, fostering a rich learning and problem-solving environment.

Work Schedule: While standard full-time hours are expected, the agency environment and client-facing nature may necessitate some flexibility to meet project deadlines or client needs. However, the 4-month duration provides a defined scope.

📝 Enhancement Note: Given the agency model and client-facing nature, the "work environment" is likely a blend of focused individual work and highly collaborative sessions, both within Maker Lab and with the client.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and critically, your portfolio, to assess relevant experience and quality of work.

• Portfolio Deep Dive: An interview focused on discussing specific UX writing projects from your portfolio. Be prepared to explain your process, the challenges you faced, your solutions, and the impact of your work.

• Skills Assessment: Potential for a short writing exercise or a case study discussion to evaluate your writing style, strategic thinking, and problem-solving abilities.

• Cultural Fit & Collaboration: Discussion about your experience working in agency/client environments and your collaboration style.

• Client Introduction (Potentially): Depending on the client's process, a final interview might involve meeting key client stakeholders.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest UX writing projects that best showcase your ability to handle complex content strategies and drive user engagement in a tech/fintech context.

• Showcase Process: For each project, clearly outline the problem, your role, your process (research, ideation, drafting, testing, iteration), and the measurable results or impact achieved. Use visuals where appropriate (e.g., before/after screenshots, flow diagrams).

• Highlight Collaboration: Emphasize how you collaborated with designers, researchers, and product managers.

• Quantify Impact: Whenever possible, use data and metrics (e.g., improved conversion, reduced error rates, higher task completion) to demonstrate the value of your work.

• Tailor to the Role: Briefly explain why each selected project is relevant to this specific UX Writer role at Maker Lab for a payments tech client.

Challenge Preparation:

• Anticipate UX Scenarios: Be ready to discuss how you would approach writing for specific payment-related user flows (e.g., onboarding, transaction confirmation, error handling, help sections).

• Content Strategy Scenarios: Prepare to discuss how you would develop a content strategy for a new feature or product launch.

• Brand Voice Consistency: Think about how you ensure a consistent brand voice and tone across different product touchpoints.

📝 Enhancement Note: The emphasis on portfolio review and potential writing challenges is standard for UX writing roles and crucial for demonstrating practical application of skills. Candidates should be ready to articulate their strategic thinking behind copy choices.

🛠 Tools & Technology Stack

Primary Tools:

• Content Management Systems (CMS): Experience with platforms used for managing website or in-app content.

• Design & Prototyping Tools: Familiarity with tools like Figma, Sketch, Adobe XD, where UX copy is often integrated and reviewed.

• Collaboration Platforms: Proficiency in tools such as Slack, Microsoft Teams, or similar for team communication and project coordination.

• Project Management Software: Experience with tools like Asana, Jira, Trello, or Monday.com for task tracking and workflow management.

Analytics & Reporting:

• Web/App Analytics: Familiarity with tools like Google Analytics, Amplitude, Mixpanel to understand user behavior and content performance.

• A/B Testing Platforms: Experience with tools used for testing different copy variations to optimize user engagement.

CRM & Automation:

• While not a primary focus for UX Writing, understanding how CRM systems (e.g., Salesforce) and marketing automation tools (e.g., HubSpot) interact with user-facing content can be beneficial.

📝 Enhancement Note: While the role is UX Writing, familiarity with the tools used by designers and product managers (Figma, Sketch) is essential for seamless collaboration. Understanding analytics tools is key for data-informed content optimization.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the user's needs through clear and intuitive language.

• Collaboration & Partnership: Valuing teamwork, open communication, and working effectively with diverse stakeholders.

• Quality & Craftsmanship: A dedication to producing high-quality, polished work that reflects professionalism and attention to detail.

• Efficiency & Agility: Embracing fast-paced environments, iterating quickly, and finding optimized ways to deliver results.

• Innovation: A drive to explore new ideas and approaches to content and user experience.

Collaboration Style:

• Integrated Approach: Working closely and seamlessly with UX Designers, Product Managers, and Researchers as part of a unified product team.

• Feedback-Driven: Actively seeking and providing constructive feedback to refine content and processes.

• Proactive Communication: Maintaining open lines of communication to ensure alignment and address potential issues promptly.

• Knowledge Sharing: Willingness to share insights, best practices, and learnings within the team and with the client.

📝 Enhancement Note: The emphasis on "decentralised technology-led agency teams" and client embedding suggests a culture that values autonomy, proactive problem-solving, and strong interpersonal skills.

⚡ Challenges & Growth Opportunities

Challenges:

• Fast-Paced Maternity Cover: Stepping into an ongoing project mid-stream requires rapid understanding of existing context, brand voice, and project goals, demanding quick adaptation and immediate contribution.

• Client Integration: Effectively navigating the dynamics of working within a client's established team and processes while representing Maker Lab's expertise.

• Balancing Client Needs & User Experience: Ensuring that client business objectives are met without compromising the integrity of the user experience through well-crafted copy.

• JAPAC Scope: Potentially adapting content for a diverse audience across the JAPAC region, requiring cultural sensitivity and potentially localization considerations.

Learning & Development Opportunities:

• Deep Dive into Fintech: Gaining in-depth experience in the fast-evolving payments technology sector.

• Agency Best Practices: Learning and applying Maker Lab's unique operational models and client engagement strategies.

• Cross-Disciplinary Learning: Collaborating closely with specialists in design, research, analytics, and engineering.

• Portfolio Enhancement: Successfully delivering on a critical 4-month project that can significantly bolster a professional portfolio.

📝 Enhancement Note: The primary challenge is the fixed-term nature and the need for immediate impact, common in maternity cover roles. However, this also presents a significant opportunity for rapid skill development and portfolio building.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex content strategy you developed for a user experience. What were the key challenges, and how did you measure its success?" (Focus on process, strategy, and metrics).

• "How do you approach writing for different user segments or regions, especially in a JAPAC context?" (Prepare to discuss localization, cultural nuances, and adaptive writing).

Company & Culture Questions:

• "What interests you about working for Maker Lab, and how do you see yourself fitting into our client-embedded, cross-functional team model?" (Research Maker Lab's approach and articulate your collaborative strengths).

• "How do you ensure consistency in brand voice and tone when working with multiple stakeholders or on different product areas?" (Discuss your methods for establishing and maintaining brand guidelines).

Portfolio Presentation Strategy:

• Storytelling: Frame each portfolio piece as a narrative: the challenge, your role, your solution (the copy and strategy), and the outcome.

• Visuals are Key: Use screenshots, wireframes, or prototypes to illustrate where your copy sits within the user interface.

• Be Data-Driven: Quantify your achievements whenever possible. If hard data isn't available, explain the qualitative impact and user feedback received.

• Focus on Process: Clearly articulate your thought process, research methods, and collaborative steps.

📝 Enhancement Note: Interviewers will be looking for a blend of writing craft, strategic thinking, collaborative ability, and adaptability, especially given the project's nature and duration.

📌 Application Steps

To apply for this operations-adjacent UX Writer position:

• Submit your application through the provided link on Workable.

• Portfolio Customization: Ensure your portfolio is readily accessible and clearly showcases your most relevant UX writing and content strategy work, particularly any related to technology, finance, or user experience optimization.

• Resume Optimization: Tailor your resume to highlight your 6+ years of experience, specific achievements in UX writing and content strategy, and any experience in agency or hyper-growth tech environments. Use keywords from the job description.

• Portfolio Walkthrough Practice: Prepare to walk through 2-3 key projects from your portfolio during an interview, focusing on process, collaboration, and impact.

• Company Research: Familiarize yourself with Maker Lab's "decentralised technology-led agency teams" model and their approach to client collaboration. Understand the client's business (payments technology) to demonstrate informed interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions to provide a comprehensive view of the role. Specific details regarding work arrangement flexibility, exact compensation, and interview timelines should be confirmed directly with Maker Lab during the application process.