UX Researcher II

📍 Job Overview

Job Title: UX Researcher II

Company: Remitly

Location: Mexico City, Mexico

Job Type: Full-Time

Category: User Experience Research (UXR) / Product Development

Date Posted: February 25, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Drive user-centered product development by leading and executing impactful UX research initiatives for Elsevier's Clinical Solutions team.

• Translate complex user needs, often unarticulated, into actionable insights that inform product strategy and design decisions, with a specific focus on clinician mobile device usage.

• Collaborate closely with cross-functional teams, including UX Designers, Product Managers, and Engineers, to ensure user needs are at the forefront of product development cycles, especially within an Agile framework.

• Champion research best practices and foster a data-driven culture by effectively communicating findings and advocating for evidence-based decision-making across the organization.

📝 Enhancement Note: While the provided description is for a UX Researcher, the company, Elsevier, is a prominent player in information and analytics for science and healthcare. The role's focus on "Clinical Solutions" and "evidence-based tools" suggests a strong connection to healthcare operations and workflow optimization. The emphasis on clinician mobile device usage for decision support indicates a need to understand operational workflows within healthcare settings, making it relevant to operations professionals seeking roles that bridge user experience with critical business functions. The mention of "machine learning to reduce gender bias in academia" and "helping medical professionals diagnose conditions more accurately" highlights the company's broader impact, which operations professionals often support through efficiency and data integrity.

📈 Primary Responsibilities

• Lead the end-to-end execution of research projects, from defining research questions and strategies to synthesizing findings and presenting actionable recommendations.

• Develop and refine research strategies tailored to product goals, with a particular emphasis on understanding clinician behavior and needs when accessing information via mobile devices.

• Conduct a variety of qualitative and quantitative research methods, including in-depth interviews, contextual inquiries/observation, task analysis, surveys, and usability testing.

• Apply established research frameworks such as Jobs To Be Done (JTBD) and persona development to deepen understanding of user motivations and guide design and product strategy.

• Partner effectively with UX Designers to validate design concepts, iterate on prototypes, and ensure the development of user-centered and effective solutions.

• Actively advocate for user needs and research best practices within cross-functional teams, promoting a culture that values evidence-based decision-making.

• Analyze market trends and competitor behaviors to provide strategic context and identify opportunities for product differentiation and improvement.

• Translate complex research findings into clear, concise, and compelling documentation and presentations for diverse stakeholders, including product, design, engineering, and leadership.

• Leverage product analytics and user data to identify key performance indicators (KPIs), pinpoint areas for further investigation, and measure the impact of implemented solutions.

• Integrate research activities seamlessly into Agile sprint cycles, ensuring timely delivery of insights that support iterative product development and rapid decision-making.

📝 Enhancement Note: The responsibilities listed are standard for a UX Researcher. However, given Elsevier's context in healthcare and science, the "understanding how clinicians use mobile devices to access information that supports critical decisions" implies a direct impact on healthcare delivery operations. Operations professionals would find value in understanding how this role influences efficiency, accuracy, and user adoption of critical clinical tools. The mention of "market trends and competitor behaviors" also hints at strategic operational considerations beyond pure UX.

🎓 Skills & Qualifications

Education:

Experience:

• A minimum of 3 years of progressive experience in User Experience (UX) research or a related field, demonstrating a strong foundation in research methodologies and application.

Required Skills:

• Demonstrated proficiency in conducting both qualitative and quantitative UX research methodologies, including interviews, observation, task analysis, and usability testing.

• Experience applying frameworks like Jobs To Be Done (JTBD) and developing user personas to inform design and product strategy.

• Familiarity with research tools such as Qualtrics, Lookback, and UserTesting.com for efficient data collection and analysis.

• Strong understanding of research principles and methods specifically applicable to mobile and web contexts.

• Excellent collaboration and communication skills, with the ability to effectively partner with cross-functional teams (Design, Product Management, Engineering) and present findings to diverse stakeholders.

• Knowledge of accessibility standards and user-centered design principles to ensure inclusive and effective product experiences.

• Proven experience in synthesizing complex research data into clear, actionable recommendations for design and product teams.

Preferred Skills:

• A genuine passion for user advocacy and a commitment to continuous learning and professional development in the UX field.

• The capacity to effectively balance strategic thinking with hands-on research execution, managing multiple priorities in a dynamic environment.

• Strong analytical and problem-solving skills, coupled with a deep sense of empathy for user needs and challenges.

• Experience working within Agile development environments and a demonstrated ability to adapt research approaches to fast-paced, iterative cycles.

📝 Enhancement Note: The qualifications align with a mid-level UX Researcher. For operations professionals, the "Jobs To Be Done" and "personas" frameworks are highly relevant for understanding user workflows and motivations, which can be applied to operational process design. Proficiency in specific research tools like Qualtrics and UserTesting.com indicates a data-driven approach that resonates with operations. The emphasis on "accessibility standards" and "user-centered design" speaks to creating efficient and usable systems, a core operational concern.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a clear progression of research projects, showcasing the research process from problem definition to solution validation and impact measurement.

• Include case studies that highlight your ability to uncover user needs (especially for mobile contexts) and translate them into tangible design improvements or product features.

• Showcase examples of how you've utilized research findings to influence design decisions and contribute to product strategy, ideally with measurable outcomes.

Process Documentation:

• Provide examples of how you document research plans, including methodologies, participant criteria, and timelines, demonstrating a structured approach to research operations.

• Showcase how you synthesize and present research findings, including qualitative data (e.g., interview transcripts, usability findings) and quantitative data (e.g., survey results, usability metrics).

• Illustrate your process for collaborating with design and product teams, including how you integrate research feedback into iterative design cycles and product roadmaps.

📝 Enhancement Note: While this role is UX-focused, operations professionals understand the critical importance of process documentation and demonstrable impact. A strong portfolio for this role would showcase structured research processes, clear documentation of findings, and evidence of how that research led to tangible improvements—akin to how operations professionals demonstrate process optimization and ROI. Highlighting mobile research and JTBD application would be particularly valuable.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Private Medical Plan: Comprehensive healthcare coverage for individuals and potentially dependents.

• Dental Plan: Specialized coverage for dental health and treatments.

• Savings Fund: A company-sponsored savings or investment plan to help employees build long-term financial security.

• Life Insurance: Financial protection for beneficiaries in the event of the employee's passing.

• Meal Voucher: A benefit designed to help cover the cost of daily meals.

• Grocery Voucher: Assistance with the purchase of groceries and household essentials.

• Flexible Hybrid Work Options: The ability to balance remote work with in-office collaboration, promoting work-life integration.

• Wellbeing Initiatives: Programs and resources aimed at supporting employee physical and mental health.

• Parental Leave: Paid time off for new parents to bond with their children.

• Professional Development Opportunities: Access to training, workshops, and other resources to enhance skills and advance career growth.

Working Hours:

• The role is full-time, with an estimated 40 hours per week. The company emphasizes a healthy work/life balance with flexible hybrid work options, allowing for autonomy in managing work schedules within defined operational needs and Agile sprint cycles.

📝 Enhancement Note: The salary range is an estimation for Mexico City, a major tech hub. The benefits listed are typical for multinational companies operating in Mexico and are valuable for operations professionals who often seek comprehensive support structures. The mention of "wellbeing initiatives" and "parental leave" speaks to a company culture that values employee welfare, a consideration for long-term career planning.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information & Analytics, Healthcare Technology, Scientific Publishing, EdTech. Elsevier operates at the intersection of these sectors, providing critical data, tools, and insights to researchers and healthcare professionals globally. This context means the company deals with complex data, stringent regulatory environments (especially in healthcare), and the need for high accuracy and reliability in its products.

Company Size: Elsevier is part of RELX, a global provider of information and analytics, which is a large, publicly traded corporation. This implies a structured corporate environment with established processes, significant resources, and a global reach, offering stability and diverse career paths.

Founded: Elsevier's origins trace back to 1880, giving it a long history and deep expertise in publishing and information services. This legacy suggests a company that values knowledge, rigor, and long-term impact, which can translate into a culture that supports deep research and careful product development.

Team Structure:

• The role is within the Clinical Solutions (CS) team, focused on empowering healthcare professionals with evidence-based tools. This team likely comprises a mix of UX researchers, UX designers, product managers, engineers, subject matter experts (clinicians), and potentially data scientists.

• The reporting structure likely places the UX Researcher II under a UX Research Lead or Manager, who in turn reports into a broader Product or Design leadership hierarchy within Clinical Solutions.

Methodology:

• Data Analysis and Insights: Emphasis on using both qualitative research findings and quantitative product analytics to understand user behavior and identify opportunities.

• Workflow Planning and Optimization: Research efforts are geared towards understanding and improving how clinicians perform their tasks, directly impacting healthcare workflows and operational efficiency.

• Automation and Efficiency: While not explicitly stated for this role, Elsevier's broader mission in technology suggests a drive towards leveraging technology for efficiency, which UX research helps to enable by ensuring tools are usable and effective.

Company Website: https://www.elsevier.com/ and https://www.relx.com/

📝 Enhancement Note: Understanding Elsevier's position as a large, established player in data analytics for science and health is crucial. For operations professionals, this means the company likely has mature processes, a focus on data integrity, and a significant impact on how healthcare is delivered and researched. The "Clinical Solutions" team is where strategic operational improvements are likely being designed and implemented through technology. The mention of "machine learning" also points to a forward-thinking approach to leveraging data.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level UX Researcher (II). It signifies a transition from executing research tasks to leading research projects, owning specific product areas, and influencing product strategy more significantly. For operations professionals, this level often means taking ownership of specific processes or initiatives and demonstrating measurable impact.

Reporting Structure: The UX Researcher II will likely report to a Senior UX Researcher, UX Research Manager, or potentially a Director of Product Design within the Clinical Solutions unit. This structure provides mentorship and guidance while allowing for independent work and project leadership. Collaboration will extend across product teams, involving Product Managers, UX Designers, and Engineering leads.

Operations Impact: While this role is in UX, its impact on operations is substantial. By understanding how clinicians use mobile devices for critical decision-making, the research directly influences the efficiency, accuracy, and effectiveness of healthcare delivery. Improved user experience leads to faster access to information, reduced errors, better patient outcomes, and ultimately, more efficient healthcare operations. The insights generated can inform the design of systems that streamline clinical workflows, reduce administrative burden, and enhance data quality for downstream operational analysis.

Growth Opportunities:

• Specialization: Develop deep expertise in healthcare UX research, focusing on specific clinical workflows, mobile usability, or evidence-based information access.

• Leadership: Progress to a Senior UX Researcher role, taking on more complex projects, mentoring junior researchers, and contributing more heavily to strategic product roadmaps.

• Management: With demonstrated leadership and strategic impact, potential to move into a UX Research Manager or Lead position, overseeing a team and shaping research direction.

• Cross-Functional Mobility: Opportunities to move into Product Management, UX Design leadership, or even roles focused on operational strategy within the Clinical Solutions domain, leveraging deep user and product understanding.

📝 Enhancement Note: The growth trajectory for a UX Researcher II is clearly defined, moving towards greater autonomy and strategic influence. For operations professionals, understanding how UX research contributes to operational efficiency (e.g., reducing task completion time, minimizing errors) is key. The potential for cross-functional mobility into Product Management or even operational strategy roles highlights the transferable skills gained in this position.

🌐 Work Environment

Office Type: The company promotes a "flexible hybrid work option," indicating a modern work environment that balances in-office collaboration with remote flexibility. This setup is designed to foster team cohesion and innovation while respecting individual work preferences and promoting work-life balance.

Office Location(s): The role is based in Mexico City, Mexico. This major metropolitan area likely offers a dynamic professional environment with access to talent and resources. The hybrid model means employees will have designated office days for collaborative activities.

Workspace Context:

• Collaborative Environment: The hybrid model encourages in-person interaction for brainstorming, team rituals, and strategic discussions, fostering a sense of community and shared purpose.

• Operations Tools and Technology: While specific tools are listed under "Tools & Technology Stack," the environment will support the use of these platforms for research, data analysis, and communication. Access to necessary hardware, software, and potentially specialized research equipment will be provided.

• Operations Team Interaction: Regular opportunities to interact with UX Designers, Product Managers, Engineers, and potentially other operations-focused roles within Clinical Solutions to ensure research insights are integrated into product development and operational considerations.

Work Schedule: The standard work schedule is likely around 40 hours per week. The emphasis on flexibility within a hybrid model means that while core working hours and sprint commitments will exist, there's likely room for employees to manage their daily schedules to optimize productivity and personal well-being, aligning with the company's focus on work-life balance.

📝 Enhancement Note: The hybrid work model is a significant factor for many professionals, including those in operations. It suggests a company that trusts its employees and focuses on outcomes rather than strict time-in-office. The "collaborative environment" aspect is key for operations, as cross-functional teamwork is essential for implementing and optimizing processes.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely conduct an initial phone screen to assess basic qualifications, experience, and cultural fit. Be prepared to discuss your career trajectory and interest in Elsevier.

• Hiring Manager Interview: A more in-depth discussion with the hiring manager focusing on your experience, research philosophy, and specific examples of past projects. This is a good time to ask about team dynamics and current research challenges.

• Portfolio Review & Presentation: A critical stage where you'll present 1-2 key research projects from your portfolio. Focus on the problem, your research process, key insights, and the impact of your work. Be ready for detailed questions about your methodology and decision-making.

• Cross-Functional Interviews: Interviews with key stakeholders, such as UX Designers, Product Managers, and potentially engineers or data analysts. These interviews will assess your collaboration skills, ability to communicate complex findings clearly, and how well you integrate into a cross-functional team.

• Final Interview/Debrief: Potentially a final conversation with a senior leader or hiring manager to discuss overall fit and address any remaining questions.

Portfolio Review Tips:

• Curate Strategically: Select projects that best demonstrate your skills in mobile research, Jobs To Be Done, and translating insights into actionable product improvements. Showcase your ability to handle ambiguity and drive impact.

• Structure Your Case Studies: For each project, clearly outline: 1) The Problem/Opportunity, 2) Your Role & Responsibilities, 3) Research Objectives & Methodology, 4) Key Findings & Insights, 5) Recommendations & Design Impact, 6) Outcomes/Results (quantifiable if possible).

• Highlight Process: Emphasize your thought process, the rationale behind your methodological choices, and how you navigated challenges. Show, don't just tell, how you applied research principles.

• Focus on Impact: Clearly articulate how your research influenced product decisions, user experience, or business outcomes. Use metrics where available to demonstrate ROI.

• Prepare for Deep Dives: Be ready to discuss the nuances of your research, ethical considerations, and how you adapted your approach based on project constraints or feedback.

Challenge Preparation:

• Methodology Scenario: You might be presented with a hypothetical product or feature and asked to outline a research plan to understand user needs or test its usability. Focus on your strategic thinking, methodology selection, and rationale.

• Data Synthesis Exercise: You might be given raw research data (e.g., interview snippets, survey responses) and asked to synthesize key themes and develop actionable recommendations within a time limit.

• Stakeholder Communication: Practice articulating research findings and recommendations concisely and persuasively, tailored to different audiences (e.g., designers vs. product managers).

📝 Enhancement Note: The interview process is typical for UX roles, but the emphasis on portfolio presentation and potential case studies highlights the need for candidates to demonstrate not just research skills, but also their ability to drive product and operational improvements through data and user insights. Operations professionals often face similar interview stages involving process analysis and strategic recommendations.

🛠 Tools & Technology Stack

Primary Tools:

• Qualtrics: A robust platform for survey design, distribution, and analysis, essential for quantitative data collection and understanding user attitudes.

• Lookback: A user research platform that enables remote moderated and unmoderated usability testing, screen recording, and participant feedback collection, particularly useful for mobile studies.

• UserTesting.com (or similar): A platform for conducting remote usability testing with a diverse panel of users, providing quick feedback on prototypes and live products.

• Figma/Sketch/Adobe XD (or similar): While primarily design tools, researchers often use these to access prototypes for testing and to collaborate on design iterations.

Analytics & Reporting:

• Product Analytics Tools (e.g., Amplitude, Mixpanel, Google Analytics): Used to understand user behavior within the product, identify patterns, track feature adoption, and pinpoint areas for further qualitative investigation.

• Tableau/Power BI (or similar): For creating visualizations and dashboards that communicate research findings and key metrics to stakeholders, aiding in data-driven decision-making.

• Spreadsheet Software (e.g., Excel, Google Sheets): For basic data manipulation, analysis, and tracking of research data.

CRM & Automation:

• CRM Systems (e.g., Salesforce, HubSpot): While not directly used for research, understanding how user data is managed and how products integrate with CRM can provide context for user journeys and business impact.

• Collaboration & Project Management Tools (e.g., Jira, Confluence, Asana): Essential for managing research projects, tracking progress within Agile sprints, documenting research plans, and sharing findings with the team.

📝 Enhancement Note: The tool stack is highly relevant to operations professionals who often work with similar analytics, CRM, and project management tools. Proficiency in Qualtrics, Lookback, and UserTesting.com signifies a hands-on, data-driven approach to understanding user behavior, which is directly analogous to how operations professionals use data to understand process performance and identify areas for optimization.

👥 Team Culture & Values

Operations Values:

• Evidence-Based Decision-Making: A strong emphasis on grounding product and design decisions in user research data, rather than assumptions or opinions. This aligns with operational principles of data-driven process improvement.

• User Advocacy: A core value of championing the needs and perspectives of users, ensuring that products are not only functional but also intuitive, effective, and address real-world problems for clinicians.

• Collaboration & Partnership: A culture that promotes close working relationships between UX, Product Management, and Engineering, valuing diverse perspectives to achieve common goals. This mirrors the cross-functional nature of operational excellence.

• Continuous Learning & Improvement: Encouraging ongoing professional development, staying abreast of new research methodologies, and iterating on processes to enhance effectiveness. This is fundamental to operational agility and best practice adoption.

• Impact Orientation: A focus on delivering research that leads to tangible improvements in user experience, product usability, and ultimately, the effectiveness of healthcare solutions.

Collaboration Style:

• Integrated Teams: UX researchers are embedded within product teams, working collaboratively throughout the product development lifecycle.

• Iterative Feedback Loops: Regular opportunities for sharing work-in-progress, receiving constructive feedback from peers and stakeholders, and incorporating that feedback into subsequent research or design iterations.

• Knowledge Sharing: Encouraging the sharing of research findings, best practices, and learnings across teams, often through presentations, documentation, or internal forums.

• Proactive Engagement: Researchers are expected to be proactive in identifying research opportunities and engaging with stakeholders to ensure user insights are considered early and often.

📝 Enhancement Note: The values described—evidence-based decision-making, user advocacy, collaboration, and continuous learning—are highly transferable to operations roles. Operations professionals also rely on data, advocate for process efficiency, collaborate across departments, and continuously seek improvement. Understanding these values helps candidates align their experience and articulate their fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research Rigor with Agile Speed: The primary challenge is often delivering timely, impactful insights within fast-paced Agile sprint cycles without sacrificing research quality or depth. This requires efficient planning, prioritization, and effective communication.

• Researching Complex Clinical Workflows: Understanding the intricate, high-stakes workflows of healthcare professionals requires deep domain knowledge and sophisticated research methods to accurately capture user needs and behaviors in critical decision-making contexts.

• Translating Insights into Action: Effectively communicating research findings to diverse stakeholders and driving adoption of recommendations can be challenging, requiring strong persuasion, storytelling, and influence skills to overcome potential resistance or differing priorities.

• Measuring Research Impact: Quantifying the direct impact of UX research on product success, user satisfaction, and operational efficiency can be difficult, requiring careful planning of metrics and post-launch analysis.

Learning & Development Opportunities:

• Advanced Research Methodologies: Opportunities to learn and apply cutting-edge research techniques, particularly in mobile UX, behavioral economics, and healthcare-specific research challenges.

• Domain Expertise: Deepening understanding of the healthcare industry, clinical workflows, and the impact of technology on patient care and healthcare operations.

• Cross-Functional Skill Development: Gaining exposure to product management, Agile development processes, and data analytics, broadening skill sets beyond core UX research.

• Professional Conferences & Training: Access to industry events, workshops, and online courses to stay current with UX trends and enhance research capabilities.

• Mentorship: Opportunities to learn from senior researchers and leaders within Elsevier, guiding career development and skill enhancement.

📝 Enhancement Note: The challenges listed—balancing speed with rigor, understanding complex workflows, and driving adoption of insights—are directly relevant to operations roles. Operations professionals constantly grapple with optimizing processes under time constraints, understanding complex business logic, and influencing stakeholders to adopt new procedures. The growth opportunities highlight the continuous learning inherent in both UX and operations fields.

💡 Interview Preparation

Strategy Questions:

• "How would you approach understanding the primary 'Jobs To Be Done' for clinicians using a mobile app to access patient information in an emergency setting?" (Focus on your process, potential methods, and how you'd uncover unarticulated needs.)

• "Describe a time you had to advocate for user needs when they conflicted with business goals or technical constraints. How did you navigate that situation and what was the outcome?" (Demonstrate your ability to balance user advocacy with practical considerations and stakeholder management.)

Company & Culture Questions:

• "What interests you about Elsevier's mission in advancing science and health, and how do you see your UX research contributing to that?" (Research the company's mission, values, and recent work in Clinical Solutions.)

• "How do you typically collaborate with UX Designers, Product Managers, and Engineers in an Agile environment?" (Prepare examples of your collaborative style and how you integrate research into team workflows.)

Portfolio Presentation Strategy:

• Context is Key: For each project, clearly set the stage: the business context, the specific user problem, and the objectives of your research.

• Show Your Process: Walk through your methodology step-by-step, explaining why you chose specific methods and how they helped you address the research questions.

• Highlight Insights, Not Just Data: Focus on the "so what?" of your findings. What did you learn about users that was surprising, critical, or actionable? Use compelling quotes or examples.

• Demonstrate Impact: Clearly articulate the recommendations you made and, if possible, the subsequent impact on the product, user experience, or business goals. If direct impact is unknown, discuss the potential impact.

• Be Ready for Questions: Anticipate questions about your decisions, challenges faced, alternative approaches, and how you might have conducted the research differently.

📝 Enhancement Note: The strategy questions are designed to probe the candidate's research thinking and problem-solving skills, mirroring how operations interviews might assess analytical and strategic capabilities. The portfolio presentation advice emphasizes clarity, impact, and process, which are crucial for operations professionals demonstrating their value.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided link on the Workday job portal.

• Tailor your Resume: Highlight specific UX research methodologies used, experience with mobile research, familiarity with Jobs To Be Done, and proficiency in tools like Qualtrics and UserTesting.com. Quantify achievements where possible (e.g., "Research led to X% improvement in task completion time," "Identified critical usability issues that informed Y design changes").

• Prepare Your Portfolio: Curate 2-3 strong case studies that showcase your research process, analytical skills, and the impact of your work, with a focus on mobile contexts if applicable. Ensure clear documentation of research objectives, methodologies, key findings, and actionable recommendations.

• Research Elsevier and Clinical Solutions: Understand the company's mission, its role in healthcare technology, and the specific goals of the Clinical Solutions team. Familiarize yourself with their products and target users (clinicians).

• Practice Your Narrative: Be ready to articulate your career journey, your passion for user advocacy, and how your skills align with the responsibilities and requirements of this UX Researcher II role, emphasizing your ability to drive user-centered improvements that impact healthcare delivery.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.