UX RESEARCHER H/F

📍 Job Overview

Job Title: UX RESEARCHER H/F

Company: NEXTON

Location: Paris, Île-de-France, France

Job Type: Temps complet (Full-time)

Category: User Experience (UX) Research & Design Operations

Date Posted: 2026-02-25

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on enhancing digital products and internal tools through rigorous user research and testing, directly impacting employee experience and operational efficiency.

• The UX Researcher will be instrumental in bridging the gap between user needs and product development, ensuring that internal digital solutions are intuitive, effective, and aligned with user expectations.

• A key aspect of this position involves fostering strong collaboration with multidisciplinary teams, including product, design, and development, to integrate research insights seamlessly into the product lifecycle.

• The position demands a hybrid approach to research, leveraging both quantitative and qualitative methodologies to provide comprehensive insights and drive strategic UX decisions.

📝 Enhancement Note: While the raw job description focuses on UX Research, this enhanced description frames it within an "Operations" context by highlighting its impact on internal tools, employee experience, and operational efficiency, as well as the collaborative nature essential for GTM and product operations alignment. The role is categorized under UX Research & Design Operations to reflect this integration.

📈 Primary Responsibilities

• Conduct comprehensive user research studies, including usability testing, user interviews, surveys, and contextual inquiries, to gather actionable insights into user behavior, needs, and pain points.

• Collaborate closely with product managers, designers, and developers to define research objectives, design study protocols, and translate research findings into user-centered design recommendations.

• Support project teams with methodological and organizational guidance in User Research, ensuring the effective planning and execution of user tests and studies.

• Contribute to the continuous improvement of internal digital products and platforms, directly impacting the efficiency and satisfaction of all site employees.

• Facilitate and participate in Design Thinking workshops and collaborative brainstorming sessions, leveraging research data to inform ideation and strategy.

• Employ a hybrid research methodology, utilizing both quantitative (e.g., surveys, analytics) and qualitative (e.g., interviews, usability testing) methods to provide a holistic understanding of user experiences.

• Evaluate the quality and usability of prototypes at all stages of development, from initial concept to detailed digital design, providing critical feedback for iteration.

• Contribute to the enrichment and evolution of the overall UX strategy, ensuring research findings are integrated into long-term product roadmaps.

• Maintain constant communication with various teams to ensure research insights are disseminated effectively and integrated into product development cycles.

📝 Enhancement Note: These responsibilities have been expanded from the original description to provide more detail on the specific actions and deliverables expected of a UX Researcher, emphasizing the integration of research into product development and cross-functional collaboration.

🎓 Skills & Qualifications

Education: Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Design, or a related field; or equivalent practical experience.

Experience: 2-5 years of significant experience in UX research methodologies, including planning, executing, and analyzing user studies. Proven experience in UX project management and evaluating prototype quality across various development stages.

Required Skills:

• Expertise in UX Research methodologies (e.g., usability testing, user interviews, surveys, ethnographic research).

• Proficiency in managing UX projects from conception to completion, including scope definition, participant recruitment, and data analysis.

• Ability to critically evaluate prototypes and digital designs at all stages of fidelity.

• Strong understanding of digital culture and a keen interest in problem-solving complex user challenges.

• Excellent interpersonal and communication skills, with a proven ability to collaborate effectively within multidisciplinary teams.

• Experience with both quantitative and qualitative research methods.

• Familiarity with Design Thinking principles and facilitation of collaborative workshops.

Preferred Skills:

• Experience with internal tool development or employee experience research.

• Familiarity with agile development methodologies and their intersection with UX research.

• Knowledge of specific UX research tools (e.g., UserTesting.com, Optimal Workshop, SurveyMonkey, Miro).

• Experience presenting research findings to diverse stakeholders, including senior leadership.

• Understanding of accessibility standards and inclusive design principles.

📝 Enhancement Note: The qualifications have been structured to clearly delineate required and preferred skills, providing a more detailed picture for potential candidates. The experience level is inferred from the "2-5" AI-derived data.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated success in planning and executing user research studies, showcasing a range of methodologies.

• Case studies illustrating the impact of research on product design and user experience improvements.

• Examples of how research insights were translated into actionable design recommendations and product iterations.

• Evidence of collaboration with cross-functional teams (e.g., design, product, engineering) throughout the research and design process.

Process Documentation:

• Ability to document research plans, methodologies, and findings clearly and concisely.

• Experience in creating user journey maps, personas, and empathy maps based on research data.

• Skills in presenting research findings and recommendations in a compelling and digestible format for various audiences.

• Understanding of how to integrate research processes within agile development workflows.

📝 Enhancement Note: This section is tailored to a UX research role, emphasizing the importance of a portfolio that showcases research process, impact, and collaboration, which is crucial for demonstrating practical UX operations capabilities.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for UX Researchers with 2-5 years of experience in Paris, France, the estimated annual salary range is €45,000 - €65,000. This range considers the cost of living in Paris and the typical compensation for roles within consulting/ESN firms specializing in digital innovation.

Benefits:

• Dynamic communities and professional networks for continuous learning and support.

• Regular Meet Ups focused on skill development and knowledge sharing.

• Opportunities for comprehensive training programs to foster professional growth and reinvention.

• Access to sports and festive events contributing to employee well-being and team cohesion.

• A sustainable mobility package to support eco-friendly commuting.

• A latest-generation phone provided for professional use.

Working Hours: Standard full-time working hours, approximately 40 hours per week, with potential for flexibility based on project needs and team collaboration.

📝 Enhancement Note: A salary range has been estimated based on the location (Paris), experience level (Mid-Level), and industry (Consulting/ESN). The benefits listed are directly extracted from the provided text and presented in a clear, bulleted format.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Transformation Consulting, IT Services (ESN), and Digital Design Agency. NEXTON operates at the intersection of these fields, positioning itself as a versatile partner for innovation.

Company Size: Over 450 experts, indicating a medium-to-large sized firm with established processes and a significant client base. This size suggests opportunities for diverse project exposure and a structured yet dynamic work environment.

Founded: 2011. This relatively recent founding date suggests a company that has grown rapidly and likely maintains a modern, agile approach to business and employee engagement.

Team Structure:

• The UX Researcher will be part of a dynamic ecosystem of over 450 experts specializing in digital, design, agility, product, and development.

• Collaboration is emphasized, with the UX Researcher working in "close collaboration" with internal teams and other project teams.

Methodology:

• NEXTON emphasizes expertise in digital strategy, innovation, design, agility, and product development.

• The company likely employs a blend of consulting, creative agency, and ESN methodologies to serve its clients.

• For this role, a hybrid approach to user research (quantitative and qualitative) and participation in Design Thinking workshops are explicitly mentioned, indicating a user-centered and collaborative process.

Company Website: [NEXTON Company Website - Assuming a standard URL like www.nexton.com, though not provided]

📝 Enhancement Note: The company context has been synthesized from the provided description, highlighting NEXTON's unique position as a blend of consulting, agency, and ESN, and inferring implications for the work environment and collaboration style relevant to operations professionals.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level UX Researcher (2-5 years of experience). It involves significant responsibility in conducting research, supporting project teams, and contributing to UX strategy, indicating a move beyond junior support roles towards independent contribution and influence.

Reporting Structure: The UX Researcher works in "close collaboration with all internal teams" and provides support to "project teams." This suggests a matrixed reporting structure where the researcher may report to a UX Lead, Design Manager, or Project Manager, while collaborating operationally with various product and development teams.

Operations Impact: The UX Researcher's work directly impacts the quality and usability of internal digital products, thereby influencing employee productivity, satisfaction, and overall operational efficiency. By contributing to the UX strategy, they also influence the direction of digital innovation within the company and for its clients.

Growth Opportunities:

• Specialization: Deepen expertise in specific UX research methods (e.g., advanced qualitative analysis, large-scale quantitative studies, accessibility research).

• Leadership: Transition into a Senior UX Researcher role, leading research initiatives, mentoring junior researchers, and taking on more strategic UX planning.

• Cross-Functional Development: Expand into related areas such as Product Management, UX Design leadership, or specialized roles within Agile coaching or Digital Strategy consulting.

• Client-Facing Expertise: Develop skills in presenting research findings and UX strategies to external clients, potentially moving into client-facing consulting roles.

📝 Enhancement Note: This analysis focuses on the career trajectory and growth potential for a UX Researcher within a firm like NEXTON, framing it within an operational context of impact and development.

🌐 Work Environment

Office Type: The role is described as "On-site" in Paris. This suggests a professional office environment typical of a consulting, agency, or ESN firm, likely featuring collaborative workspaces, meeting rooms, and potentially dedicated areas for design and research activities.

Office Location(s): Paris, France. This major European capital offers a vibrant professional ecosystem and excellent connectivity.

Workspace Context:

• Collaboration: The environment is designed to foster "close collaboration" with internal teams and multidisciplinary project teams, necessitating strong communication and teamwork skills.

• Tools & Technology: Access to necessary UX research tools, software for data analysis, and potentially design prototyping tools. The provision of a "latest generation phone" suggests a commitment to providing modern technological resources.

• Team Interaction: Frequent interaction with designers, product managers, developers, and potentially client stakeholders, encouraging a dynamic and interactive work atmosphere.

Work Schedule: A standard full-time schedule (approx. 40 hours/week) is indicated. While on-site, the nature of consulting and project-based work may sometimes require flexibility to meet project deadlines or client needs.

📝 Enhancement Note: The work environment is described based on the "On-site" status and the company's industry, highlighting the collaborative and technologically equipped nature of the workspace for a UX professional.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess relevant UX research experience, methodologies, and project impact.

• Technical Interview(s): Discussions focused on your UX research process, methodologies, problem-solving skills, and experience with quantitative/qualitative methods. You may be asked to walk through specific case studies from your portfolio.

• Collaborative Exercise/Case Study: Potentially a practical exercise or a detailed discussion of a past project, requiring you to demonstrate your approach to research, analysis, and recommendation.

• Team/Cultural Fit Interview: An opportunity to meet potential team members and assess your fit with NEXTON's collaborative and dynamic culture. Questions will likely focus on teamwork, communication, and adaptability.

• Final Interview: A discussion with senior management or a hiring manager to finalize the offer.

Portfolio Review Tips:

• Showcase Process: Clearly articulate your research process for each case study – from defining objectives to synthesizing findings and making recommendations.

• Highlight Impact: Quantify the impact of your research whenever possible (e.g., "improved conversion rates by X%", "reduced task completion time by Y%", "identified Z critical usability issues").

• Demonstrate Collaboration: Include examples of how you worked with designers, developers, and product managers, and how your research influenced their work.

• Methodological Diversity: Showcase your experience with a range of qualitative and quantitative research methods.

• Problem-Solution Focus: Frame your projects around a specific problem, your research approach to understanding it, and the solutions derived from your insights.

Challenge Preparation:

• Be prepared to discuss your experience with Design Thinking and collaborative workshops.

• Anticipate questions about how you handle ambiguous research requests or challenging team dynamics.

• Practice articulating your UX strategy contributions and how research informs them.

• Familiarize yourself with NEXTON's client base and digital innovation focus to tailor your responses.

📝 Enhancement Note: This section provides tactical advice for navigating the interview and portfolio review process, specifically tailored for a UX Researcher role, emphasizing process, impact, and collaboration.

🛠 Tools & Technology Stack

Primary Tools:

• UX Research Platforms: Tools for conducting remote usability testing, user interviews, and surveys (e.g., UserTesting.com, Lookback, Maze, SurveyMonkey).

• Prototyping & Design Tools: Familiarity with tools used by designers to create prototypes that will be tested (e.g., Figma, Sketch, Adobe XD).

• Data Analysis Software: Tools for analyzing qualitative data (e.g., Dovetail, NVivo) and quantitative data (e.g., Excel, SPSS, R, Python for statistical analysis).

• Collaboration Tools: Platforms for team communication and collaboration (e.g., Slack, Microsoft Teams, Miro, Jira).

Analytics & Reporting:

• Web Analytics: Understanding of tools like Google Analytics to gather quantitative user behavior data.

• BI/Dashboard Tools: Experience with tools that may integrate user feedback or analytics for reporting (e.g., Tableau, Power BI - depending on how internal products are monitored).

CRM & Automation:

• While not a direct CRM role, understanding how user feedback might be captured or how product improvements impact user journeys within a CRM context could be beneficial. Familiarity with how internal tools integrate with broader business systems.

📝 Enhancement Note: This section anticipates the likely toolset for a UX Researcher within a digital innovation firm, focusing on research, design, data analysis, and collaboration platforms.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value that drives all research and design decisions, ensuring that user needs are paramount.

• Collaboration: A strong emphasis on working effectively with multidisciplinary teams to achieve shared goals.

• Innovation: A commitment to exploring new digital solutions and approaches, fueled by research insights.

• Excellence: Striving for high-quality research, insightful analysis, and impactful recommendations.

• Agility: Adapting research methods and strategies to meet the dynamic needs of projects and clients.

Collaboration Style:

• Cross-functional Integration: Researchers are expected to work seamlessly with designers, product managers, developers, and potentially client teams.

• Data-Driven Decision Making: A culture that values evidence-based insights derived from user research to inform strategy and design.

• Open Feedback: Encouraging constructive feedback within teams to refine research approaches and design outcomes.

• Knowledge Sharing: Promoting the dissemination of research findings and best practices across teams to foster a collective understanding of users.

📝 Enhancement Note: These values and collaboration styles are inferred from the company description and the nature of UX research within a digital consulting/agency environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research Rigor with Project Timelines: The fast-paced nature of consulting and digital projects can create pressure to deliver insights quickly, potentially requiring agile research strategies.

• Translating Insights into Actionable Design: Effectively communicating complex research findings to diverse stakeholders and ensuring they translate into concrete design improvements.

• Managing Stakeholder Expectations: Aligning research goals and findings with the expectations of various internal teams and potentially clients.

• Adapting to Diverse Project Needs: Working across a variety of client projects and internal initiatives, each with unique user bases and business objectives.

Learning & Development Opportunities:

• Advanced Research Techniques: Opportunities to learn and apply more specialized research methodologies.

• UX Strategy Development: Growing expertise in contributing to and shaping broader UX strategies.

• Client Presentation Skills: Developing stronger capabilities in presenting research and strategic recommendations to clients.

• Mentorship: Potential to be mentored by senior UX professionals or to mentor junior team members as experience grows.

• Industry Conferences & Training: Access to external training, workshops, and conferences to stay abreast of the latest trends in UX research and design.

📝 Enhancement Note: This section outlines potential challenges and growth paths specific to a UX Researcher role in a dynamic consulting environment, focusing on skill development and career progression.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used a hybrid research approach (quantitative and qualitative) to solve a complex user problem. What were the key insights and how did they influence the product?"

• "How do you approach evaluating the quality of a prototype at different stages of design? Can you give an example?"

• "Imagine you are tasked with improving an internal digital tool for employees. What would be your first steps in conducting user research for this project?"

Company & Culture Questions:

• "What interests you about NEXTON's approach to digital innovation and its hybrid model (consulting, agency, ESN)?"

• "How do you see your role contributing to the collaborative culture at NEXTON?"

• "Describe your experience working in multidisciplinary teams. What is your preferred collaboration style?"

Portfolio Presentation Strategy:

• Structure: Organize your portfolio around key projects, clearly outlining the problem, your role, the methodologies used, key findings, design recommendations, and the impact achieved.

• Storytelling: Use a narrative approach to walk through your case studies, making them engaging and easy to follow.

• Visuals: Incorporate visuals such as wireframes, mockups, user flow diagrams, and key research artifacts (e.g., personas, journey maps) where appropriate.

• Conciseness: Be prepared to present your most impactful projects concisely, focusing on the outcomes and your specific contributions.

• Q&A Readiness: Anticipate questions about your decision-making process, challenges faced, and alternative approaches you might have considered.

📝 Enhancement Note: These interview questions and preparation tips are designed to reflect the specific requirements and context of the UX Researcher role at NEXTON, emphasizing research methodology, collaboration, and strategic thinking.

📌 Application Steps

To apply for this UX Researcher position at NEXTON:

• Submit your application through the provided link on jobs.smartrecruiters.com.

• Portfolio Customization: Tailor your CV and portfolio to highlight your most relevant UX research experience, focusing on case studies that demonstrate your hybrid methodology, collaboration skills, and impact on product improvement, especially for internal tools if possible.

• Resume Optimization: Ensure your resume clearly articulates your experience in user research, UX project management, and your ability to evaluate prototypes, using keywords such as "UX Research Methodology," "User Testing," "Design Thinking," and "Quantitative/Qualitative Methods."

• Interview Preparation: Practice articulating your research process and findings clearly. Prepare to discuss your contributions to UX strategy and how you collaborate with multidisciplinary teams. Be ready to present 2-3 key portfolio projects in detail.

• Company Research: Familiarize yourself with NEXTON's client portfolio, their approach to digital innovation, and their stated values. Understand their unique position as a blend of consulting, agency, and ESN.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.