UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Ryt Bank

Location: Kuala Lumpur, Malaysia

Job Type: Full-Time

Category: Product Research & Design Operations

Date Posted: September 9, 2025

Experience Level: Mid-Level (2-4 years)

Remote Status: On-site

🚀 Role Summary

• Drive user-centric product development by conducting comprehensive user research studies to uncover critical user needs, pain points, and behavioral patterns.

• Translate complex research data into actionable insights and compelling recommendations that directly influence product strategy, design, and development roadmaps.

• Foster a strong user advocacy within cross-functional teams, ensuring the user's voice is consistently prioritized throughout the entire product lifecycle.

• Collaborate closely with product managers, designers, and engineers to validate new ideas, test concepts, and iteratively refine user experiences.

• Contribute to the continuous improvement and growth of the UX research function within Ryt Bank by sharing expertise and adopting best practices.

📝 Enhancement Note: While this role is "UX Researcher," in the context of Revenue Operations, Sales Operations, and GTM, this role is pivotal for ensuring that the tools and platforms supporting these functions are intuitive, efficient, and effectively adopted by internal users (sales, marketing, customer success teams). The insights generated will directly impact user adoption, process efficiency, and ultimately, revenue generation.

📈 Primary Responsibilities

• Design and Execute Research Studies: Plan, conduct, and analyze a variety of user research initiatives, including in-depth user interviews, rigorous usability testing sessions, comprehensive surveys, and insightful ethnographic research.

• Synthesize User Data: Analyze qualitative and quantitative research data to identify key user needs, unmet requirements, critical pain points, and emerging opportunities for product and process enhancement.

• Deliver Actionable Insights: Develop and present clear, concise, and compelling research findings, reports, and presentations to diverse stakeholder groups, including product leadership, design teams, engineering, and potentially GTM teams.

• Influence Product Strategy: Translate research insights into concrete, actionable recommendations that directly inform product design decisions, feature prioritization, and overall product strategy, with a focus on improving user adoption and efficiency for internal operations.

• Champion the User: Act as a primary advocate for the user's perspective throughout the product development lifecycle, ensuring that user needs and behaviors are understood and addressed by all cross-functional teams.

• Leverage Analytics: Integrate and triangulate findings from user research with existing data from analytics platforms, CRM, and other relevant sources to build a holistic understanding of customer behavior and operational efficiency.

• Stay Current: Continuously research and stay abreast of the latest UX research methodologies, tools, and industry best practices to ensure Ryt Bank employs cutting-edge research techniques.

• Cross-Functional Collaboration: Work closely and collaboratively with product managers, UX/UI designers, engineers, and potentially marketing and sales operations teams to ensure a cohesive and user-centered approach across all product initiatives.

• Contribute to Team Growth: Actively participate in the development and growth of the UX research team, sharing knowledge, mentoring junior members if applicable, and contributing to team processes and standards.

📝 Enhancement Note: Responsibilities are framed to highlight how UX research directly impacts operational efficiency and adoption for internal GTM teams, which is crucial for a role that might not be a traditional "operations" title but has significant operational implications.

🎓 Skills & Qualifications

Education:

Experience:

• 2 to 4 years of dedicated experience as a UX Researcher, preferably within a technology-driven or financial services environment, demonstrating a track record of successful research project execution.

Required Skills:

• User Research Methodologies: Deep understanding and practical application of a range of qualitative research methods (e.g., in-depth interviews, contextual inquiry, diary studies, focus groups) and a foundational understanding of quantitative research methods (e.g., surveys, A/B testing analysis, card sorting).

• Data Analysis & Synthesis: Proven ability to analyze complex qualitative and quantitative data, identify patterns, synthesize findings into meaningful insights, and draw actionable conclusions.

• Communication & Presentation: Exceptional verbal, written, and visual communication skills, with the ability to articulate research findings and recommendations clearly and persuasively to diverse audiences, including executive stakeholders.

• User-Centered Design Principles: Strong grasp of user-centered design principles and how to apply them to inform product strategy and design solutions.

• Research Tools Proficiency: Familiarity with common user research tools and platforms for conducting surveys, usability testing, and data analysis (e.g., SurveyMonkey, Qualtrics, UserTesting.com, Lookback, Optimal Workshop, etc.).

• Collaboration & Teamwork: Demonstrated ability to work effectively within cross-functional teams, build strong working relationships, and contribute to a collaborative and productive team environment.

• Problem-Solving: Ability to identify and frame research problems, develop appropriate research plans, and critically evaluate solutions.

• Customer Insight Generation: A passionate curiosity about people and their behaviors, with an obsessive drive to uncover customer problems and motivations.

Preferred Skills:

• Quantitative Research Experience: While qualitative is primary, experience with statistical analysis, survey design, and interpreting quantitative data will be a significant advantage.

• Financial Services Domain Knowledge: Familiarity with banking products, services, and the unique user needs within the financial industry.

• Experience with Analytics Platforms: Proficiency or familiarity with web analytics tools (e.g., Google Analytics, Adobe Analytics) and CRM data (e.g., Salesforce) to triangulate research findings.

• Design Thinking Facilitation: Experience facilitating design thinking workshops or similar ideation sessions.

📝 Enhancement Note: The experience requirement of 2-4 years positions this as a mid-level role, suggesting the need for a candidate who can operate with moderate supervision and take ownership of research projects. The "What You'll Bring" section reinforces the need for research rigor and collaboration, critical for operational roles supporting GTM functions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated Research Projects: A robust portfolio showcasing a minimum of 3-5 detailed case studies of past UX research projects. Each case study should clearly outline the research problem, methodology employed, key findings, and the impact of the research on product decisions or business outcomes.

• Methodological Variety: Showcase experience with a diverse range of research methods, illustrating the ability to select the most appropriate method for a given problem.

• Insight-Driven Recommendations: Evidence of how research insights were translated into tangible, actionable recommendations that led to measurable improvements in user experience or business metrics.

• Stakeholder Communication: Examples of how research findings were communicated to various stakeholders, demonstrating clarity, conciseness, and persuasive presentation skills.

• Impact & ROI Focus: Where possible, quantify the impact of your research on key business metrics (e.g., conversion rates, user satisfaction, task completion rates, reduction in support tickets).

Process Documentation:

• Research Plan Documentation: Ability to create detailed research plans that clearly define research objectives, target participants, methodologies, timelines, and success metrics.

• Synthesis & Reporting: Proficiency in documenting research synthesis processes and creating clear, concise, and visually appealing research reports or presentations.

• Workflow Integration: Understanding of how UX research fits into broader product development workflows (e.g., Agile, Scrum) and how to integrate research activities seamlessly.

📝 Enhancement Note: For operations-focused roles, a portfolio should emphasize how research contributed to process optimization, user adoption of internal tools, or improved efficiency for sales, marketing, or customer success teams. The emphasis is on demonstrating tangible business value derived from research.

💵 Compensation & Benefits

Salary Range:

Based on industry benchmarks for UX Researchers with 2-4 years of experience in Kuala Lumpur, Malaysia, a competitive salary range is estimated to be between MYR 70,000 - MYR 110,000 per annum. This estimate considers the cost of living in Kuala Lumpur, the demand for UX talent, and the typical compensation structure in the financial services technology sector.

Benefits:

• Comprehensive Health Insurance: Medical, dental, and vision coverage for employees and potentially dependents.

• Annual Leave & Public Holidays: Generous paid time off in line with Malaysian labor laws, plus additional company holidays.

• Performance Bonuses: Opportunities for performance-based bonuses tied to individual and company achievements.

• Professional Development: Budget for training, conferences, and certifications to support continuous learning and skill enhancement in UX research and related fields.

• Retirement Savings Plan: Contributions to a provident fund or similar retirement savings scheme.

• Employee Assistance Program (EAP): Confidential counseling and support services for employees facing personal or work-related challenges.

• Potential for Hybrid Work Arrangement: While listed as On-site, there may be flexibility for hybrid arrangements after an initial onboarding period, subject to team and business needs.

Working Hours:

• Standard full-time hours are typically around 40 hours per week.

• Working hours are generally aligned with Malaysian business hours (e.g., 9:00 AM to 6:00 PM, Monday to Friday), with potential for some flexibility to accommodate research participant scheduling or urgent project needs.

📝 Enhancement Note: Salary ranges are estimates based on publicly available data for similar roles in Kuala Lumpur. Specific compensation will depend on the candidate's qualifications, experience, and the final negotiation. Benefits are standard for a mid-level professional role in a reputable organization.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services / Banking Technology

Ryt Bank operates within the dynamic and highly regulated financial services sector. This industry demands a strong focus on security, compliance, customer trust, and innovation to remain competitive. The integration of technology and user experience is increasingly critical for differentiating services and improving customer engagement.

Company Size: Mid-to-Large (Exact size not specified, but "Headquarter" implies a significant presence)

A mid-to-large company size suggests established processes and structures, but also opportunities for individual impact. For a UX Researcher, this means potential for influencing established practices and working within defined frameworks, with opportunities to collaborate across various departments.

Founded: (Information not provided)

The founding date would typically offer insight into the company's history, stability, and evolution of its culture. Without this, we assume a company with a solid market presence.

Team Structure:

• Operations Team: The UX Researcher will likely be part of a Product or Digital team, potentially reporting into a Head of Product, Head of Design, or a Senior UX Lead. This team will collaborate closely with Product Managers, UX/UI Designers, Engineers, and potentially Marketing, Sales Operations, and Customer Support teams.

• Reporting Structure: The role is described as mid-level (2-4 years), suggesting a reporting relationship to a more senior researcher or a design/product lead. This structure allows for guidance while also granting autonomy.

• Cross-Functional Collaboration: The core of this role relies on extensive collaboration with product management, engineering, and design. There's also an implicit need to work with GTM (Go-To-Market) teams, including marketing and sales operations, to ensure user research insights are applied to tools and processes that support customer acquisition and retention.

Methodology:

• Data-Driven Decision Making: Ryt Bank, like most modern financial institutions, likely emphasizes data-driven decision-making. UX research findings are expected to be grounded in evidence and contribute to informed product and strategy choices.

• Agile Development: The mention of a "fast-paced environment" suggests an agile or iterative product development methodology, where research is integrated into sprints and cycles.

• Customer-Centricity: A strong emphasis on understanding and serving customer needs is paramount, with UX research playing a key role in embedding this philosophy.

Company Website: [Assuming Ryt Bank has a standard corporate website, search for "Ryt Bank Malaysia" or similar]

📝 Enhancement Note: The emphasis on financial services and technology implies a need for researchers who can navigate complex user journeys and regulatory environments, ensuring research is both insightful and compliant.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level UX Researcher

This role is positioned as a mid-level contributor, responsible for executing research projects with moderate autonomy. It requires a solid foundation in research methodologies and the ability to translate findings into actionable insights. The role is crucial for informing product decisions that impact user adoption and satisfaction, which indirectly influences the efficiency of GTM operations.

Reporting Structure:

The UX Researcher will likely report to a Senior UX Researcher, a Design Lead, or a Product Manager overseeing a specific product area. This structure provides mentorship and guidance, allowing for professional development while contributing to defined team objectives. Collaboration with peers across Product, Design, and Engineering is essential.

Operations Impact:

While not a direct "Operations" role, the UX Researcher's work has a significant impact on operational efficiency. By ensuring products and internal tools are intuitive and user-friendly, the researcher helps to:

• Improve User Adoption: Higher adoption rates for internal tools used by sales, marketing, and customer support teams lead to more consistent process execution.

• Reduce Training Overhead: Intuitive interfaces require less training, saving time and resources for operations teams.

• Enhance Productivity: Streamlined user experiences allow GTM teams to complete tasks more efficiently, directly impacting productivity and potentially revenue.

• Inform Product Roadmaps: Research insights can highlight friction points in customer journeys or internal workflows, guiding the development of solutions that improve overall business operations.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in specific research methodologies or become a subject matter expert in a particular product area (e.g., payments, lending, customer onboarding).

• Senior Researcher/Lead Role: Progress to a Senior UX Researcher position, taking on more complex projects, mentoring junior researchers, and contributing more significantly to research strategy.

• Product Strategy Influence: As experience grows, the researcher can have a greater influence on product strategy and roadmaps, moving beyond execution to contribute to the "why" behind product decisions.

• Cross-Functional Leadership: Potential to lead user research initiatives that span multiple product teams or focus on critical cross-functional operational processes.

• Transition to Product Management/Design: The strong user advocacy and strategic thinking developed in this role can serve as a foundation for transitioning into Product Management or Senior Design roles.

📝 Enhancement Note: Highlighting the impact on operational efficiency and GTM teams is key to positioning this role for candidates interested in operations-adjacent functions. The growth path should emphasize increasing strategic influence and leadership within the product and user experience domain.

🌐 Work Environment

Office Type: Corporate Office / Hybrid Potential

Ryt Bank, being a financial institution, likely operates from a professional corporate office. The location in "KL - Headquarter" suggests a central, well-equipped office environment. While the role is listed as "On-site," modern financial institutions often offer hybrid work arrangements after an initial onboarding period, balancing in-office collaboration with remote flexibility.

Office Location(s):

Kuala Lumpur, Malaysia - Headquarter. This implies a central location within the city, likely with good access to public transportation and amenities. Specific details about the office facilities would be available upon inquiry or during the interview process.

Workspace Context:

• Collaborative Spaces: Expect modern office design that includes dedicated collaboration areas, meeting rooms, and potentially informal breakout spaces to facilitate teamwork and brainstorming sessions.

• Tools and Technology: Access to standard office technology, high-speed internet, and potentially specialized UX research software and hardware. The company will likely provide necessary equipment for on-site work.

• Team Interaction: Opportunities for regular face-to-face interaction with product managers, designers, engineers, and other key stakeholders, fostering a dynamic and engaged work environment. This proximity is beneficial for quick feedback loops and collaborative problem-solving.

Work Schedule:

• The standard work schedule will likely be Monday to Friday, approximately 9 AM to 6 PM, aligning with typical business hours in Malaysia.

• Some flexibility may be available to accommodate research participant scheduling across different time zones or for urgent project needs, but the expectation is primarily for on-site presence during core business hours.

📝 Enhancement Note: Emphasize that while "On-site" is listed, the possibility of hybrid work should be explored, as this is a common offering in many tech-adjacent roles within established companies. The focus remains on a professional, collaborative, and well-equipped workspace.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening (Recruiter/HR): A brief call to assess basic qualifications, interest in the role, and cultural fit. They will confirm your understanding of UX research principles and your career aspirations.

2. Hiring Manager Interview: A more in-depth conversation with the hiring manager (e.g., Head of Design, Senior UX Lead, or Product Manager). This will focus on your experience, research philosophy, and how you approach problem-solving. Be prepared to discuss specific projects from your portfolio.

3. Portfolio Review & Presentation: A dedicated session where you will present 1-2 key case studies from your portfolio. This is your opportunity to showcase your research process, analytical skills, and the impact of your work. Expect questions about your methodology, decision-making, and how you handled challenges.

4. Cross-Functional Team Interviews: Interviews with key collaborators, such as Product Managers, UX/UI Designers, and Engineers. These sessions assess your ability to collaborate, communicate effectively, and integrate research into the product development workflow.

5. Final Interview (Senior Leadership/Hiring Manager): A concluding interview to discuss overall fit, strategic thinking, and long-term potential within Ryt Bank.

Portfolio Review Tips:

• STAR Method: Structure your case studies using the STAR method (Situation, Task, Action, Result) to clearly articulate the context, your role, the steps you took, and the outcomes.

• Focus on Impact: For each case study, clearly articulate the "so what?" – how did your research influence the product, process, or business outcome? Quantify results whenever possible.

• Showcase Your Process: Don't just present findings; explain your research process from defining the problem to synthesizing data and delivering recommendations. Highlight your critical thinking.

• Tailor to the Role: Select case studies that are most relevant to Ryt Bank's industry (financial services) and the role's responsibilities (understanding user needs, influencing product strategy).

Challenge Preparation:

• Hypothetical Research Scenario: You might be given a hypothetical problem or product feature and asked to outline a research plan. Focus on clearly defining objectives, selecting appropriate methodologies, and identifying key metrics.

• Data Interpretation: You could be presented with sample research data (e.g., interview snippets, survey results) and asked to interpret it and propose recommendations.

• Stakeholder Communication: Be ready to discuss how you would communicate sensitive or challenging research findings to different stakeholders.

📝 Enhancement Note: The interview process emphasizes practical application and collaboration, common for roles that bridge research and practical product/operational implementation. The portfolio review is a critical component, so candidates must be prepared to articulate the impact and process of their work.

🛠 Tools & Technology Stack

Primary Tools:

• User Research Platforms: Experience with tools like UserTesting.com, Lookback, Maze, or similar platforms for remote usability testing and session recording.

• Survey Tools: Proficiency in creating and deploying surveys using platforms such as SurveyMonkey, Qualtrics, Google Forms, or Typeform.

• Interview & Workshop Facilitation: Familiarity with tools like Zoom, Google Meet, or Microsoft Teams for conducting remote interviews and workshops.

Analytics & Reporting:

• Data Analysis Software: Competency in qualitative data analysis tools (e.g., Dovetail, NVivo, ATLAS.ti) or strong analytical skills using spreadsheets (Excel, Google Sheets).

• Visualization Tools: Ability to create compelling visualizations of research data. Familiarity with tools like Tableau or Power BI, or even advanced Excel charting, would be beneficial.

• Web Analytics (Beneficial): Exposure to tools like Google Analytics or Adobe Analytics to correlate user behavior with research findings.

CRM & Automation (Beneficial):

• CRM Familiarity: Understanding of how CRM systems (e.g., Salesforce) house customer data and how research findings can inform CRM strategies or user adoption of CRM functionalities by GTM teams.

• Collaboration Suites: Proficiency in using collaborative tools such as Jira, Confluence, Asana, or Trello for project management and documentation.

• Productivity Suites: Mastery of Microsoft Office Suite (Word, Excel, PowerPoint) or Google Workspace (Docs, Sheets, Slides) for documentation and presentations.

📝 Enhancement Note: While this role is primarily research-focused, understanding how research integrates with analytics and CRM systems is crucial for demonstrating its impact on business operations and GTM strategies. Highlighting familiarity with tools used for data analysis and reporting will be advantageous.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep-seated belief that understanding and prioritizing user needs is fundamental to creating successful products and efficient operations. This translates to a research approach that is always focused on the end-user.

• Data-Driven Decision Making: A commitment to grounding decisions in evidence, whether from qualitative research, quantitative analysis, or user behavior data. This ensures that insights are credible and impactful.

• Collaboration & Transparency: An environment where open communication, knowledge sharing, and collaborative problem-solving are encouraged. Research findings should be shared broadly to benefit all teams.

• Continuous Improvement: A mindset of constantly seeking ways to enhance processes, methodologies, and product offerings through ongoing learning and iteration. This applies to both research practices and the products being developed.

• Integrity & Professionalism: Upholding high ethical standards in research practices, data handling, and stakeholder interactions, particularly important within the financial services industry.

Collaboration Style:

• Cross-Functional Partnership: The UX Researcher is expected to be an active partner with Product Managers, Designers, and Engineers, contributing user insights at every stage of the product lifecycle.

• Proactive Communication: Regularly sharing updates, findings, and potential challenges with stakeholders to ensure alignment and manage expectations.

• Feedback Integration: Openness to receiving and incorporating feedback on research plans, findings, and recommendations from team members and stakeholders.

• Knowledge Sharing: Actively contributing to the team's collective knowledge base through presentations, documentation, and informal discussions.

📝 Enhancement Note: The values emphasize a blend of user advocacy, analytical rigor, and collaborative teamwork, which are essential for any role that aims to influence product development and operational efficiency.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research Rigor with Speed: In a fast-paced environment, there can be pressure to deliver insights quickly, which may conflict with the time required for in-depth research.

• Influencing Stakeholders: Effectively persuading diverse stakeholders (who may have different priorities or perspectives) to adopt research-based recommendations.

• Data Triangulation: Integrating qualitative research findings with quantitative data from various sources (analytics, CRM, A/B tests) to form a cohesive and actionable picture.

• Scope Creep: Managing the scope of research projects to ensure they remain focused and deliver timely results without becoming overly complex.

• Evolving Methodologies: Keeping pace with the rapid evolution of UX research tools and techniques, and adapting them to the specific needs of Ryt Bank.

Learning & Development Opportunities:

• Advanced Research Techniques: Opportunities to learn and apply more specialized research methods (e.g., advanced quantitative analysis, longitudinal studies, journey mapping).

• Industry Knowledge: Deepen understanding of financial services products, customer needs, and regulatory considerations through exposure to various product areas.

• Cross-Functional Skills: Develop stronger skills in product strategy, design thinking facilitation, and data analysis by working closely with other disciplines.

• Mentorship: Access to senior researchers or design leaders for guidance and career development support.

• Conferences & Training: Potential for attending industry conferences (e.g., UXPA, CHI) or specialized training courses to enhance research expertise.

📝 Enhancement Note: Highlighting challenges and corresponding growth opportunities helps candidates understand the demands of the role and the potential for professional development, making the position more attractive.

💡 Interview Preparation

Strategy Questions:

• Research Design: "Describe a complex user problem you faced. How did you design your research to understand it, and what methodologies did you choose and why?" (Focus on clarity of objectives, method selection, and justification.)

• Insight Translation: "Walk me through a time your research findings led to a significant change in a product or strategy. What was the insight, how did you communicate it, and what was the impact?" (Emphasize actionability and measurable results.)

• Collaboration Challenges: "Tell me about a time you had to work with a stakeholder who was resistant to user feedback. How did you approach the situation and what was the outcome?" (Demonstrate communication, persuasion, and diplomacy.)

Company & Culture Questions:

• Industry Relevance: "What interests you about UX research within the financial services industry, specifically at Ryt Bank?" (Showcase your understanding of the industry's unique user needs and challenges.)

• Team Integration: "How do you typically collaborate with Product Managers, Designers, and Engineers? What is your ideal working relationship with these roles?" (Highlight your collaborative spirit and understanding of team dynamics.)

• User Advocacy: "How do you ensure the user's voice is heard and prioritized, especially when faced with business constraints or competing priorities?" (Demonstrate your commitment to user-centricity.)

Portfolio Presentation Strategy:

• Storytelling: Frame your case studies as compelling narratives. Clearly define the problem, your journey through research, the key discoveries, and the tangible outcomes.

• Visuals: Use clear, concise visuals (screenshots, diagrams, key quotes) to illustrate your process and findings. Avoid text-heavy slides.

• Quantify Impact: Whenever possible, present metrics that demonstrate the value of your research (e.g., "This change led to a 15% increase in task completion rate," or "Reduced user errors by 20%").

• Be Prepared for Deep Dives: Anticipate detailed questions about your methodology, participant recruitment, data analysis, and how you handled unexpected findings or challenges.

📝 Enhancement Note: Preparation should focus on articulating not just research skills but also the ability to translate those skills into business value and effective collaboration, especially relevant for roles that support operational efficiency.

📌 Application Steps

To apply for this UX Researcher position at Ryt Bank:

• Submit Your Application: Apply through the provided Workday link (JR00000424). Ensure your resume and any requested documents are uploaded.

• Tailor Your Resume: Highlight your experience with user research methodologies, data analysis, cross-functional collaboration, and delivering actionable insights. Use keywords from the job description such as "usability testing," "user interviews," "qualitative research," "quantitative research," and "stakeholder communication."

• Curate Your Portfolio: Select 2-3 of your strongest UX research case studies that best demonstrate your skills and impact. Ensure each case study clearly outlines the problem, your approach, your findings, and the resulting outcomes. Prepare to present these in detail.

• Research Ryt Bank: Familiarize yourself with Ryt Bank's products, services, and any recent news or initiatives. Understand their position in the Malaysian financial market and the typical user needs they address.

• Prepare for Behavioral Questions: Practice using the STAR method to answer common behavioral interview questions related to problem-solving, teamwork, and handling challenges.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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