UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Nourish Care

Location: Bournemouth / Bristol / Remote (with monthly travel)

Job Type: Full Time

Category: User Experience Research / Product Development

Date Posted: April 07, 2026

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• Champion the voice of the end-user by conducting in-depth qualitative and quantitative research throughout the product development lifecycle.

• Develop and own the UX research roadmap, aligning research initiatives with Nourish's strategic vision and quarterly organizational goals.

• Manage and grow the centralized UX research repository, ensuring accessible insights for cross-functional product teams.

• Collaborate closely with UX designers and Product Managers to translate research findings into actionable insights for product strategy and design improvements.

• Advocate for user-centric design principles by presenting research findings and hosting "Voice of the User" forums across the organization.

📝 Enhancement Note: This role is positioned as a mid-senior level UX Researcher, indicated by the responsibility for roadmap development, managing a research repository, and acting as an advocate across departments. The emphasis on driving research strategy and influencing product direction suggests a need for at least 5-10 years of dedicated UX research experience.

📈 Primary Responsibilities

• Define and execute a comprehensive UX research roadmap, prioritizing initiatives quarterly to align with Nourish's growth and vision.

• Conduct ongoing, end-to-end user research, including participant recruitment, interview/test material preparation, concept validation, and usability testing.

• Perform proactive field research with end-users across the UK, understanding diverse personas within the care and support sector, which may involve solo or accompanied travel.

• Synthesize key user patterns and trends over time, establishing benchmarks and monitoring the performance of core features and new releases.

• Build and iterate on key user artifacts such as user personas, journey maps, and empathy maps in collaboration with the design team.

• Actively advocate for user insights by presenting stakeholder reports and facilitating "Voice of the User" forums with other internal advocates.

• Grow and maintain the UX research repository, ensuring it serves as a self-service knowledge base for product, design, and marketing teams.

• Regularly deliver design research insights, industry trends, and competitive intelligence to departmental and organization-wide meetings to foster alignment and identify UX improvement areas.

• Support the UX/Product teams by providing guidance on research needs, methodologies, and areas for UX enhancement.

📝 Enhancement Note: The responsibilities highlight a blend of strategic roadmap ownership and hands-on research execution. The requirement to travel across the UK for field research and the emphasis on managing a centralized repository and advocating for user insights indicate a senior-level contribution expected from this role.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, or a related field is highly beneficial. Equivalent practical experience will also be considered.

Experience: Demonstrable experience in in-house UX research within a digital product environment, with a proven track record of end-to-end research projects and experience creating and driving research roadmaps that inform product strategy and design. A minimum of 5 years of dedicated UX research experience is anticipated.

Required Skills:

• Strong understanding and practical application of both qualitative (e.g., interviews, ethnographic studies) and quantitative research methods (e.g., surveys, analytics review).

• Proficiency in research and documentation tools such as Hey Marvin, Dovetail, or similar research repositories for organizing and sharing insights.

• Proven ability to define and manage a UX research roadmap, aligning with business objectives and product strategy.

• Experience in participant recruitment, interview guide creation, and conducting user interviews and usability tests.

• Skill in synthesizing complex research findings into clear, actionable insights and compelling reports for diverse stakeholders.

• Excellent communication, presentation, and stakeholder management skills, with the ability to advocate effectively for user needs.

• Experience in building and iterating on user artifacts like personas, journey maps, and empathy maps.

• Pragmatic, warm, and collaborative mindset with a genuine curiosity for improving the UK social care sector.

Preferred Skills:

• Experience with A/B testing and experimental design within a digital product context.

• Familiarity with analytics platforms (e.g., Google Analytics, Mixpanel) to complement qualitative findings.

• Experience in facilitating workshops and collaborative design thinking sessions.

• Understanding of Agile development methodologies and how UX research integrates within them.

• A background or strong interest in the social care or healthcare technology sector.

📝 Enhancement Note: The "Requirements" section as provided is quite detailed. The enhancement focuses on framing the educational background as beneficial rather than strictly mandatory, aligning with typical tech industry hiring practices. The experience level is inferred from the responsibilities and the mention of roadmap ownership, suggesting a need for substantial prior experience.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A portfolio showcasing end-to-end UX research projects, demonstrating your ability to define research questions, select appropriate methodologies, execute research, and translate findings into actionable product recommendations.

• Case studies highlighting experience in driving research roadmaps and how your research directly informed product strategy and design decisions.

• Examples of user artifacts created, such as detailed user personas, comprehensive journey maps, and insightful empathy maps, demonstrating your understanding of user needs and behaviors.

Process Documentation:

• The ability to document research processes, findings, and recommendations clearly and concisely.

• Experience in creating and maintaining research documentation that supports a centralized research repository, ensuring data quality and adherence to research standards.

• Familiarity with documenting user feedback and ensuring its integration into the product development lifecycle and the research repository.

📝 Enhancement Note: While the original description doesn't explicitly mention a portfolio, it is standard practice for UX Researcher roles, especially those involving roadmap ownership and advocacy. This section infers the likely expectations for a candidate's portfolio and documentation capabilities based on the described responsibilities.

💵 Compensation & Benefits

Salary Range: £45,000 - £65,000 per annum.

Explanation: This estimate is based on industry benchmarks for experienced UX Researchers in the UK, considering the hybrid work model and the company's location in Bournemouth/Bristol. The range accounts for the specified 5-10 years of experience and the significant responsibilities of roadmap ownership and repository management. Factors like specific skill sets, interview performance, and exact location within the UK will influence the final offer.

Benefits:

• Generous Annual Leave: 25 days basic leave, plus public holidays, and an additional day for your birthday.

• Service-Related Leave: Earn an extra day of leave for each completed year of service, up to a maximum of 5 additional days.

• Comprehensive Health & Wellbeing: Includes Private Medical Insurance with a personal health fund, access to a Health & Wellbeing platform featuring 24/7 GP access, and a supportive Employee Assistance Programme (EAP).

• Family & Security Support: Enhanced Maternity Leave provisions, Group Life Assurance for peace of mind, and a competitive Pension Contribution scheme.

• Professional Growth & Connection: Regular career reviews to support development, Referral Bonus schemes to reward team building, and various social events throughout the year to foster connection.

Working Hours: 37.5 hours per week, with a standard professional schedule expected, though flexibility may be available in line with Nourish's culture of agility and employee well-being.

📝 Enhancement Note: The salary range is estimated based on typical UX Researcher compensation in the UK for the specified experience level and responsibilities. The benefits are directly extracted from the provided text and formatted for clarity. The working hours are also directly stated.

🎯 Team & Company Context

🏢 Company Culture

Industry: HealthTech / Social Care Technology. Nourish Care operates within the crucial intersection of technology and social care, aiming to revolutionize how care services are managed and delivered through their co-produced software solutions. This industry is characterized by a deep commitment to improving lives, a need for robust data security, and a drive for interoperability.

Company Size: Mid-sized (likely 50-250 employees based on growth stage and ecosystem complexity). This size suggests a dynamic environment where individual contributions are visible and impactful, while still offering established processes and a collaborative team structure.

Founded: Nourish Care was founded in 2014, indicating a mature yet still ambitious company that has established market leadership while continuing to innovate and grow.

Team Structure:

• The UX Researcher reports to the Head of Design, indicating a close working relationship within the design function.

• This role will collaborate extensively with UX Designers, Product Managers, Marketing teams, and potentially engineering teams.

Methodology:

• Research-Driven Design: A core methodology is leveraging user research to inform all aspects of product development and design.

• Agile & Iterative: The company values agility, suggesting an iterative approach to product improvement and process refinement.

• User-Centricity: The "Every Person Counts" value emphasizes a strong user-centric approach, putting the needs of care providers and individuals at the forefront.

• Data-Informed Decisions: While qualitative research is primary, the role also involves identifying trends and measuring performance, pointing to a data-informed approach.

Company Website: https://careers.nourishcare.com

📝 Enhancement Note: The company context is built by synthesizing information about their industry, mission, size (inferred from growth stage and product reach), and founding date. The "Methodology" section infers operational approaches based on stated company values and the role's responsibilities.

📈 Career & Growth Analysis

Operations Career Level: This role is a significant step for a UX Researcher, moving beyond project-specific research to strategic roadmap development and repository management. It represents a move towards influencing product direction and establishing research best practices within an organization. This level requires not only strong research skills but also strategic thinking, stakeholder management, and the ability to operate autonomously.

Reporting Structure: The UX Researcher reports directly to the Head of Design. This close alignment offers opportunities to influence design strategy and work collaboratively on user-centric initiatives. The role also involves significant cross-functional collaboration, acting as a bridge between user needs and various departments.

Operations Impact: The UX Researcher's impact is critical to Nourish Care's mission of "A Better Life for Everyone." By deeply understanding user needs in the social care sector, their research directly influences the design and functionality of software that supports hundreds of thousands of individuals daily. This role ensures the technology's usability, effectiveness, and relevance, thereby enhancing the quality of care provided and improving operational efficiency for care providers.

Growth Opportunities:

• Specialization: Develop deep expertise in UX research methodologies, particularly within the health and social care tech domain.

• Leadership: Potential to lead research initiatives, mentor junior researchers, and shape the future of UX research practices at Nourish.

• Strategic Influence: Grow into a more senior role where you can significantly influence product strategy and company-wide user-centricity.

• Cross-Functional Expertise: Gain broader exposure to product management, design, and marketing functions, enhancing your overall understanding of the product lifecycle.

• Industry Impact: Contribute to meaningful improvements in the UK social care sector through research-backed product enhancements.

📝 Enhancement Note: This section analyzes the career trajectory and impact of the UX Researcher role, framing it within the context of operations and product development, and highlighting potential growth paths based on industry standards and the company's stated values.

🌐 Work Environment

Office Type: The role offers a hybrid work environment, combining remote work with a physical presence in either Bournemouth or Bristol. This setup aims to provide flexibility while maintaining opportunities for in-person collaboration and team connection.

Office Location(s): Bournemouth (Dean Park House, BH1 1HL) and Bristol. These locations offer a base for team meetings, collaborative sessions, and the monthly travel required for field research and potential in-person interactions.

Workspace Context:

• Flexibility: The hybrid model allows for focused, independent work from home, balanced with the benefits of face-to-face collaboration in office spaces.

• Collaborative Hubs: Office locations likely provide spaces designed for teamwork, workshops, and knowledge sharing, fostering an environment where designers, researchers, and product managers can connect.

• Tools & Technology: Employees will have access to the necessary digital tools and platforms for remote collaboration and research, alongside the company's internal systems.

• Field Research: A significant portion of the role involves working outside traditional office settings, conducting research directly with end-users in their environments across the UK.

Work Schedule: The standard working hours are 37.5 hours per week. While a structured schedule is expected, Nourish's values of "Agility" and "Openness to Learning" suggest a degree of flexibility may be accommodated to support work-life balance and operational needs, such as participant availability for research.

📝 Enhancement Note: This section details the work environment by synthesizing information about the hybrid model, office locations, and the nature of the work, emphasizing both the flexibility and the collaborative aspects, as well as the requirement for field research.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter to assess basic qualifications, cultural fit, and interest in Nourish Care.

• Hiring Manager Interview: A deeper dive with the Head of Design to discuss your experience, research philosophy, and approach to roadmap development and user advocacy.

• Portfolio Review & Presentation: A dedicated session where you will present 1-2 key UX research case studies from your portfolio, focusing on your process, impact, and how you translated insights into action.

• Team Collaboration Exercise/Interview: Potentially a session with UX Designers and Product Managers to assess collaboration style, problem-solving skills, and how you integrate research into the product development lifecycle.

• Final Interview: A discussion with senior leadership to confirm fit and discuss the role's strategic importance.

Portfolio Review Tips:

• Showcase End-to-End Impact: Select case studies that clearly demonstrate your involvement from research planning to actionable insights and their impact on product decisions.

• Highlight Roadmap Development: If possible, include an example of your experience in creating or contributing to a research roadmap and how it aligned with business goals.

• Emphasize Repository Management: Detail your approach to organizing, synthesizing, and sharing research findings, especially if you have experience managing a research repository.

• Quantify Outcomes: Whenever possible, use metrics to demonstrate the impact of your research (e.g., improvements in usability scores, reduction in customer support tickets, increased feature adoption).

• Tailor to Nourish: Frame your examples to align with Nourish's mission in the social care sector and their values (Making a Difference, Agility, Collective Effort, Every Person Counts, Openness to Learning).

Challenge Preparation:

• Anticipate Research Scenario Questions: Be prepared to discuss how you would approach research for a specific feature or problem within the social care context.

• Prepare to Discuss Methodologies: Be ready to articulate the pros and cons of various qualitative and quantitative research methods and when to apply them.

• Practice Presenting Research: Rehearse your portfolio presentation to ensure it is concise, engaging, and clearly communicates your process and impact within the allocated time.

• Research Nourish: Thoroughly understand Nourish Care's products, mission, and values to demonstrate your genuine interest and sector alignment.

📝 Enhancement Note: This section provides a structured overview of the likely interview process, including specific advice on portfolio presentation and preparation for potential challenges, tailored to a UX Researcher role within a mission-driven tech company.

🛠 Tools & Technology Stack

Primary Tools:

• Research Repositories: Proficiency with tools like Hey Marvin, Dovetail, or similar platforms for managing qualitative data, research findings, and insights. Experience in setting up, organizing, and maintaining such a repository is key.

• User Interview/Usability Testing Platforms: Familiarity with tools for conducting remote interviews and usability tests (e.g., Zoom, UserTesting.com, Lookback).

• Survey Tools: Experience with platforms like SurveyMonkey, Typeform, or Google Forms for designing and distributing quantitative surveys.

Analytics & Reporting:

• General Analytics: While not explicitly stated as a primary tool, familiarity with product analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude) can be beneficial for understanding user behavior patterns and complementing qualitative research.

• Reporting & Visualization: Skills in creating clear, compelling reports and presentations using tools like PowerPoint, Google Slides, or potentially data visualization tools (e.g., Tableau, Power BI) for sharing insights.

Collaboration & Documentation:

• Collaboration Suites: Proficiency in tools like Google Workspace (Docs, Sheets, Slides) or Microsoft 365 for documentation, data analysis, and collaborative work.

• Design Collaboration Tools: Exposure to tools like Figma, Sketch, or Adobe XD, which are often used by design teams, can facilitate seamless collaboration with UX designers.

• Project Management Tools: Familiarity with Agile project management tools like Jira or Trello can help in understanding team workflows and integrating research activities.

📝 Enhancement Note: This section outlines the expected technology stack for a UX Researcher, drawing from the mention of specific tools (Hey Marvin, Dovetail) and inferring common tools used in UX research, product development, and collaborative environments.

👥 Team Culture & Values

Operations Values:

• Making a Difference: A fundamental value driving the team's work, focusing on the positive impact on carers and those they support. This means approaching research with empathy and a genuine desire to solve real-world problems.

• Agility: Embracing continuous improvement and adaptation. In research, this translates to being flexible with methodologies, iterating on research plans, and quickly responding to evolving product needs.

• Collective Effort: A strong emphasis on teamwork and mutual support. Researchers are expected to collaborate closely with designers, product managers, and other stakeholders, sharing knowledge and supporting each other's success.

• Every Person Counts: Valuing diversity and inclusion, both in research participants and within the team. This means ensuring research is conducted with respect and that diverse perspectives are sought and considered.

• Openness to Learning: A culture where curiosity is encouraged, mistakes are seen as learning opportunities, and continuous professional development is supported. Researchers are expected to be lifelong learners, exploring new methods and staying abreast of industry trends.

Collaboration Style:

• Cross-Functional Integration: Expect a highly collaborative environment where UX research is deeply integrated into the product development lifecycle. Researchers will work hand-in-hand with UX designers and product managers.

• Advocacy & Communication: The role requires proactive communication and advocacy for user insights across departments, including potentially marketing and broader organizational forums.

• Feedback-Driven: A culture of open feedback is implied by "Openness to Learning," suggesting that research processes and findings will be subject to constructive critique and discussion.

• Shared Knowledge: The emphasis on the research repository points to a culture that values shared knowledge and empowering others to access and utilize user insights.

📝 Enhancement Note: This section elaborates on Nourish Care's stated company values and how they translate into the daily work and collaboration style of a UX Researcher, emphasizing the mission-driven, agile, and collaborative nature of the team.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating the Social Care Sector: Understanding the complex needs, constraints, and diverse user groups within the UK social care sector requires dedicated effort and continuous learning.

• Balancing Research Needs with Business Goals: Advocating for user needs while aligning with Nourish's growth objectives and product strategy can be a delicate balance.

• Recruiting Participants: Accessing and recruiting appropriate participants from the target user base for research, especially across varied UK locations, may present logistical challenges.

• Managing a Growing Research Repository: Ensuring the research repository remains organized, up-to-date, and actively used by all relevant teams requires ongoing effort and clear governance.

• Driving Widespread User-Centricity: Effectively embedding user insights and research practices across all departments in a growing organization requires strong communication and influencing skills.

Learning & Development Opportunities:

• Deepen Sector Expertise: Gain specialized knowledge in health and social care technology research.

• Strategic Research Design: Develop advanced skills in designing research roadmaps that directly influence product strategy and company vision.

• Mentorship and Leadership: Opportunities to mentor junior researchers and take on leadership roles within research initiatives.

• Cross-Functional Skill Development: Broaden understanding of product management, UX design, and business strategy through close collaboration.

• Industry Engagement: Potential to represent Nourish Care at industry events or contribute to thought leadership in UX research for social care.

📝 Enhancement Note: This section identifies potential challenges inherent in the role and industry, and then frames these challenges as opportunities for professional growth and skill development, aligning with the company's value of "Openness to Learning."

💡 Interview Preparation

Strategy Questions:

• "Describe a time you developed a research roadmap. How did you prioritize initiatives, and what was the impact on product strategy?" (Focus on strategic thinking, prioritization, and outcome demonstration).

• "How would you approach understanding the needs of diverse user personas within the UK social care sector, given potential geographical and technological barriers?" (Prepare to discuss recruitment strategies and methodological flexibility).

• "Imagine we are developing a new feature for care home managers. What research steps would you take to validate its concept and ensure its usability?" (Demonstrate your end-to-end research process and problem-solving skills).

Company & Culture Questions:

• "Why are you interested in improving the UK social care sector through technology, and what do you know about Nourish Care's mission?" (Research Nourish's impact, values, and current products thoroughly).

• "How do you embody Nourish's values of 'Agility' and 'Collective Effort' in your research practice?" (Prepare specific examples of how you adapt and collaborate).

Portfolio Presentation Strategy:

• Structure for Impact: For each case study, clearly articulate: The Problem/Opportunity, Your Role, The Research Process (Methodologies used), Key Findings, Recommendations, and The Impact/Outcome.

• Showcase Strategic Contribution: Emphasize instances where your research directly influenced product decisions, strategy, or led to measurable improvements.

• Visual Storytelling: Use visuals (e.g., personas, journey maps, key data points) to make your presentation engaging and easy to understand.

• Be Prepared for Deep Dives: Anticipate questions about your methodology choices, challenges faced, and alternative approaches you considered.

• Connect to Nourish: Conclude by explaining how your experience and approach align with Nourish Care's mission and the specific requirements of this UX Researcher role.

📝 Enhancement Note: This section provides targeted interview preparation advice, including example questions and presentation strategies, specifically tailored to the UX Researcher role at Nourish Care, emphasizing strategic thinking, sector alignment, and portfolio demonstration.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the application link on the Nourish Care careers page.

• Tailor Your Resume: Highlight specific UX research methodologies, tools (mentioning Hey Marvin or Dovetail if applicable), experience in roadmap development, and any experience within the health or social care sectors. Quantify achievements where possible.

• Curate Your Portfolio: Select 2-3 of your strongest UX research case studies that best demonstrate your end-to-end research process, strategic thinking, and impact. Ensure your portfolio is easily accessible (e.g., via a personal website or a shared document link).

• Prepare Your Presentation: Practice presenting your selected case studies, focusing on clarity, conciseness, and showcasing how your work aligns with Nourish Care's mission and values. Be ready to articulate your research philosophy and approach to driving user-centricity.

• Research Nourish Care: Deeply understand the company's mission, values, products, and the specific challenges within the social care sector they aim to address. This will be crucial for answering company-specific questions and demonstrating genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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