UX Research Analyst

📍 Job Overview

Job Title: UX Research Analyst

Company: Colibri Group

Location: Remote

Job Type: Full Time

Category: User Experience (UX) Research / Go-To-Market (GTM) Operations Support

Date Posted: December 1, 2025

Experience Level: Mid-Level (2-5 years)

Remote Status: Fully Remote

🚀 Role Summary

• This role is pivotal in driving product and experience improvements through deep user understanding, leveraging a range of qualitative and quantitative research methodologies.

• The UX Research Analyst will partner closely with Product Management, UX Design, and Business Stakeholders to validate and refine commerce solutions, online learning platforms, AI tools, and internal systems.

• A key aspect of this position involves translating complex user data into clear, actionable insights that inform product strategy and design iterations, directly impacting the customer journey and business outcomes.

• The role demands strong analytical, communication, and project management skills to effectively manage multiple priorities, recruit participants, execute research plans, and disseminate findings across various stakeholder groups.

📝 Enhancement Note: While the primary focus is UX Research, the collaborative nature with Product Management, Business Stakeholders, and the emphasis on improving "commerce solutions, online learning and administration tools, AI solutions, and internal systems" positions this role as a critical support function for Go-To-Market (GTM) operations. Insights generated will directly influence how products are designed, marketed, and adopted, aligning it with GTM operational efficiency and effectiveness. The requirement for "advancing the organization’s knowledge of the existing customer base and prospects" further solidifies this connection to GTM strategy.

📈 Primary Responsibilities

• Design, execute, and manage end-to-end user research projects, from defining research objectives to delivering actionable insights.

• Select and apply the most appropriate qualitative and quantitative research methodologies (e.g., interviews, focus groups, usability tests, journey mapping, card sorting, tree testing, surveys) to address specific business questions and user needs.

• Develop comprehensive test scripts and recruitment plans, meticulously crafting them to mitigate bias and ensure data integrity.

• Collaborate cross-functionally with Business Stakeholders, Product Managers, and UX Designers to test and validate new and existing products, including commerce solutions, online learning platforms, AI applications, and internal operational systems.

• Translate raw research data into compelling insights with clear, actionable implications for product design, process optimization, and overall business strategy.

• Create and maintain organized, sharable documentation of research findings, ensuring easy accessibility and utilization by relevant teams.

• Enhance the organization's understanding of its customer base and potential prospects through continuous user research and data analysis.

• Proactively identify opportunities for research to inform product development and business strategy, fostering a culture of data-driven decision-making.

📝 Enhancement Note: The responsibility to "test and validate new and existing commerce solutions, online learning and administration tools, AI solutions, and internal systems" indicates a need to understand the operational implications of these systems. The UX Research Analyst will be instrumental in ensuring these systems are user-friendly and effective, which directly impacts operational efficiency and customer adoption – core components of GTM success.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Design, Human-Computer Interaction (HCI), User Experience (UX), Psychology, Sociology, Marketing, or a related field.

Experience:

• 2-3+ years of hands-on experience conducting UX research in a professional setting.

Required Skills:

• Expertise in designing and executing a wide range of qualitative and quantitative UX research methods, including user interviews, usability testing, surveys, journey mapping, and more.

• Proficiency in participant recruitment and crafting unbiased research scripts.

• Strong analytical skills to synthesize complex data into actionable insights and strategic recommendations.

• Excellent verbal, written, and visual communication skills, with the ability to present findings clearly to diverse audiences.

• Proven ability to manage multiple research projects concurrently, demonstrating strong time management and organizational skills.

Preferred Skills:

• Experience working with both B2C and B2B business models.

• Experience conducting research specifically on commerce solutions and AI-driven applications.

• Prior experience within the online learning or professional education industry.

📝 Enhancement Note: The "2-3+ years of experience" combined with the breadth of responsibilities suggests a mid-level role. The preference for B2B/B2C experience and industry-specific knowledge (online learning, AI, commerce) indicates that candidates with broader exposure will have a stronger profile. The emphasis on Agile environments points to a need for adaptability and quick iteration, common in operations-focused roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a minimum of 3-5 end-to-end UX research projects that demonstrate your ability to conduct research from inception to impact.

• Each project should clearly articulate the research problem, your role, the methodologies employed, key findings, and the resulting impact on product design, user experience, or business metrics.

• Evidence of your ability to select appropriate research methodologies based on project goals and constraints.

• Examples of how your research insights have directly influenced product decisions, design iterations, or strategic planning, ideally with quantifiable results.

Process Documentation:

• Showcase your systematic approach to research planning, including defining research objectives, scope, and timelines.

• Provide examples of how you document and share research findings, ensuring clarity, conciseness, and actionability for diverse stakeholder groups.

• Illustrate your process for collaborating with Product Managers, Designers, and Engineers throughout the research lifecycle.

• Demonstrate an ability to manage and organize research data and artifacts efficiently for easy retrieval and future reference.

📝 Enhancement Note: For a UX Research Analyst role, the portfolio is paramount. It should not only display finished work but also the process by which the researcher arrived at their conclusions and recommendations. Emphasis should be placed on how research directly translated into improvements for user experience and business outcomes, aligning with operational efficiency and GTM success.

💵 Compensation & Benefits

Salary Range:

The estimated annual salary range for this role is between $75,000 and $105,000 USD, depending on experience, qualifications, and location.

Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Generous paid time off (PTO) and company holidays.

• 401(k) retirement plan with company match.

• Opportunities for professional development, including training, conferences, and certifications relevant to UX research and data analysis.

• Employee Assistance Program (EAP) for mental health and well-being support.

Working Hours:

• Standard full-time hours, typically 40 hours per week.

• Flexibility is provided to accommodate research scheduling and cross-functional team collaboration, with an emphasis on asynchronous communication where possible to support remote work.

📝 Enhancement Note: Salary estimates are based on industry benchmarks for UX Research Analysts with 2-5 years of experience in remote US-based positions, considering the provided toolset and responsibilities. Benefits are standard for full-time roles and tailored to attract professionals focused on growth and well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Online Professional Education and Professional Development. Colibri Group operates a family of brands that are leading online professional education platforms.

Company Size: Over 1,500 employees. This indicates a well-established organization with structured processes, but also a size that allows for cross-functional collaboration and impact.

Founded: 2001. With over two decades of experience, Colibri Group is a pioneer in online professional education, suggesting a culture that values innovation, expertise, and continuous improvement.

Team Structure:

• The UX Research team likely operates within or in close proximity to the Product and Design departments, fostering strong collaboration.

• This role will report to a UX Research Manager or Director, with direct collaboration with Product Managers, UX Designers, and potentially Data Analysts.

Methodology:

• Data-driven decision-making is a core principle, with research findings serving as the foundation for strategic product and experience enhancements.

• Emphasis on iterative design and development processes, where user feedback is continuously incorporated.

• A culture of curiosity and continuous learning, encouraging exploration of new research techniques and technologies.

• Strong focus on customer-centricity, ensuring that user needs are at the forefront of all product development.

Company Website: www.colibrigroup.com

📝 Enhancement Note: Colibri Group's established history and focus on online professional education provide a rich context for UX research. The company's stated values (Love, Joy, Boldness, Teamwork, Curiosity) suggest a collaborative and forward-thinking environment, which is crucial for effective UX research and its integration into GTM operations.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level UX Research Analyst. It requires independent execution of research projects and the ability to translate findings into actionable recommendations, but likely involves guidance from senior researchers or leads on complex strategic initiatives. The scope includes impacting product design, internal systems, and customer-facing solutions, demonstrating a significant level of responsibility within the operations and product development lifecycle.

Reporting Structure: Typically, this role would report to a UX Research Manager or Director, who oversees the UX Research function. Direct collaboration is expected with Product Managers, UX Designers, and potentially Marketing or Sales Operations leaders to ensure research findings align with business objectives and GTM strategies.

Operations Impact: The UX Research Analyst's work directly impacts operational efficiency and GTM success by ensuring that Colibri's products and internal tools are user-friendly, effective, and meet customer needs. By providing data-driven insights, this role helps reduce development risks, improve customer satisfaction, drive product adoption, and ultimately contribute to revenue growth through optimized user experiences and more effective product offerings.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in specific research methodologies (e.g., AI research, e-commerce UX, qualitative deep dives).

• Leadership: Potential to mentor junior researchers, lead larger or more complex research initiatives, or transition into a Senior UX Researcher or UX Research Lead role.

• Cross-Functional Development: Gain exposure to product strategy, business operations, and marketing, enabling a broader understanding of the GTM landscape and potential career pivots into Product Management or Operations.

• Skill Enhancement: Access to training and development programs to stay current with the latest UX research tools, techniques, and industry trends.

📝 Enhancement Note: The growth path for a UX Researcher often involves moving from execution to strategy. For this role, growth could also involve specializing in areas critical to Colibri's business, such as e-commerce, AI, or educational platforms, and understanding how these specialized insights feed into broader GTM strategies.

🌐 Work Environment

Office Type: Fully Remote. This implies a distributed workforce, requiring strong asynchronous communication skills and self-discipline.

Office Location(s): Not applicable, as the role is fully remote. However, Colibri Group has multiple physical locations, which might offer opportunities for occasional in-person team gatherings or events if desired.

Workspace Context:

• A remote work environment that emphasizes flexibility and autonomy, allowing researchers to set up their workspace to best suit their productivity and research needs.

• Access to a robust digital toolset and collaboration platforms (e.g., Figma, UserTesting.com, Monday.com) is essential for seamless remote collaboration and research execution.

• Opportunities for interaction with a diverse, geographically dispersed team, fostering a broad exchange of ideas and perspectives.

Work Schedule:

• Standard full-time hours (approximately 40 hours per week) are expected.

• While core working hours may exist for critical team syncs, significant flexibility is usually provided to accommodate research scheduling across different time zones and to allow for focused work periods. This flexibility is crucial for effective user recruitment and data analysis.

📝 Enhancement Note: The remote nature of this role necessitates strong self-management and communication skills. The company's provision of digital tools is key to enabling effective collaboration and research execution within a distributed team, which is a critical operational consideration for remote roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter to assess overall fit, experience, and interest in the role and Colibri Group.

• Hiring Manager Interview: A more in-depth conversation with the hiring manager to discuss your background, research philosophy, and how your experience aligns with the role's responsibilities.

• Portfolio Review & Presentation: A dedicated session where you will present 1-2 key UX research case studies from your portfolio. This is an opportunity to showcase your process, methodologies, insights, and impact. Be prepared to discuss challenges, trade-offs, and how your research influenced decisions.

• Cross-Functional Interviews: Interviews with Product Managers, UX Designers, and potentially other stakeholders to assess collaboration skills, understanding of product development, and ability to integrate research into practical applications.

• Final Interview: Potentially a final discussion with a senior leader to confirm cultural fit and overall suitability for the role and organization.

Portfolio Review Tips:

• Tell a Story: Structure your case studies as narratives, clearly outlining the problem, your approach, the findings, and the tangible outcomes.

• Highlight Your Process: Detail how you conducted the research, including your rationale for choosing specific methodologies and how you mitigated bias.

• Showcase Impact: Quantify the impact of your research whenever possible (e.g., "increased conversion by X%", "reduced task completion time by Y%", "informed the redesign of Z feature").

• Be Specific: Provide concrete examples of your work, rather than general descriptions. Explain your personal contributions, especially in team projects.

• Tailor to the Role: Select case studies that best demonstrate your experience with the types of products and systems Colibri Group develops (e.g., online learning, commerce, AI, internal tools).

Challenge Preparation:

• Be prepared for behavioral questions that assess your problem-solving skills, collaboration style, and ability to handle ambiguity.

• Think about how you would approach research for a new feature on Colibri's platforms or how you would investigate a specific user pain point mentioned in the job description.

• Practice articulating complex research concepts and findings clearly and concisely, as if explaining them to a non-researcher.

📝 Enhancement Note: The portfolio review is a critical step for UX roles. Candidates should prepare to deeply articulate their research process and demonstrate the direct impact of their work on product and business outcomes, aligning with the operational value of research.

🛠 Tools & Technology Stack

Primary Tools:

• UX Research Platforms: UserTesting.com (essential for remote usability testing), Qualtrics (for surveys and advanced research design), User Pilot (likely for in-product feedback and feature adoption tracking).

• Design & Collaboration: Figma (standard for UX/UI design, collaboration on prototypes, and potentially research annotation).

• Project Management & Workflow: Monday.com (for task management, project tracking, and team coordination, especially relevant for managing research projects and timelines).

• Analytics & Reporting: Matomo (an open-source web analytics platform, indicating a focus on data privacy and customizability for tracking user behavior on web properties).

Analytics & Reporting:

• Matomo will likely be used for website and product analytics.

• Proficiency in interpreting data from analytics tools to inform research questions and validate findings.

CRM & Automation:

• While not explicitly listed as primary research tools, understanding how CRM data (e.g., customer segmentation) can inform research participant selection and how automation impacts user journeys will be beneficial.

📝 Enhancement Note: The specific tools listed (Qualtrics, UserTesting.com, Figma, Matomo, Monday.com) are standard for modern UX research and product development workflows. Proficiency in these tools, especially their application in an Agile and remote setting, is crucial. Matomo's inclusion suggests an organization that values data control and detailed analytics.

👥 Team Culture & Values

Operations Values:

• Curiosity: A driving force to understand user behaviors, motivations, and unmet needs, fueling continuous exploration and learning.

• Teamwork: Collaborating effectively with Product, Design, Engineering, and GTM teams to ensure research is integrated and impactful across the organization.

• Boldness: Willingness to challenge assumptions, explore innovative research methods, and advocate for the user, even when it’s difficult.

• Love & Joy: Approaching work with a positive attitude, fostering a supportive and engaging environment for colleagues and users alike.

• Data-Driven Decision-Making: A commitment to using evidence from user research and analytics to guide strategic choices and product development.

Collaboration Style:

• Highly collaborative, working closely with cross-functional teams to define research objectives and integrate findings into product roadmaps and GTM strategies.

• Proactive communication and a willingness to share insights broadly to foster a shared understanding of the user.

• An iterative approach to design and development, where feedback loops between research, design, and product are continuous.

• Openness to feedback on research methodologies and findings, fostering a culture of continuous improvement and learning.

📝 Enhancement Note: The company's stated values (Love, Joy, Boldness, Teamwork, Curiosity) are directly applicable to a UX Research role. A curious mindset is essential for discovery, teamwork for collaboration, boldness for advocacy, and data-driven insights are the core output. These values shape how research is conducted and integrated into operational processes.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research Methodologies: Selecting the most effective and efficient research method for diverse business questions and timelines.

• Translating Insights into Action: Ensuring that research findings are not just delivered but are understood, adopted, and actioned by product and GTM teams.

• Recruiting Specific User Segments: Effectively recruiting participants for niche B2B or specialized online learning user groups.

• Managing Stakeholder Expectations: Aligning research goals with diverse stakeholder priorities and managing evolving project scopes.

• Adapting to Evolving Technologies: Staying current with new research tools, AI advancements, and their implications for user experience.

Learning & Development Opportunities:

• Advanced Methodologies: Training in emerging UX research techniques, especially those relevant to AI, e-commerce, and online learning platforms.

• Data Analysis Skills: Opportunities to deepen skills in quantitative data analysis and statistical interpretation, complementing qualitative research.

• Cross-Functional Exposure: Learning about product management, GTM strategies, and business operations to understand the broader context of research impact.

• Industry Conferences & Certifications: Support for attending relevant UX research conferences (e.g., CHI, UXR Conference) and pursuing certifications.

• Mentorship: Access to senior researchers and leaders within Colibri Group for guidance and career development.

📝 Enhancement Note: The challenges highlight the need for adaptability, strong communication, and strategic thinking. Growth opportunities are geared towards deepening expertise and broadening understanding of business operations, preparing individuals for more strategic roles in product development and GTM.

💡 Interview Preparation

Strategy Questions:

• "How would you approach researching the user experience of a new AI-powered feature for our professional development platform?" (Assesses understanding of AI research, methodology selection, and strategic application.)

• "Describe a time when your research findings contradicted prevailing assumptions or team beliefs. How did you present your findings and influence the outcome?" (Evaluates advocacy, communication under pressure, and data-driven persuasion.)

• "Walk us through your process for designing and executing a usability test for a complex online learning module." (Tests practical application of research methods, script development, and execution skills.)

Company & Culture Questions:

• "What interests you about Colibri Group and our mission in online professional education?" (Gauges genuine interest and alignment with company values.)

• "How do you see your role contributing to our company values of Love, Joy, Boldness, Teamwork, and Curiosity?" (Assesses cultural fit and understanding of how research integrates into team dynamics.)

Portfolio Presentation Strategy:

• Select Impactful Projects: Choose 1-2 case studies that best showcase your end-to-end research process, problem-solving skills, and demonstrable impact on product or business outcomes. Prioritize projects relevant to Colibri's industry (education, e-commerce, AI).

• Structure for Clarity: Use a clear narrative: Problem/Opportunity -> Your Role -> Methodology -> Process -> Findings -> Recommendations -> Impact (quantified if possible).

• Focus on "Why": Explain the rationale behind your methodological choices and how your insights led to specific design or strategic recommendations.

• Be Ready for Deep Dives: Anticipate questions about your specific contributions, challenges faced, alternative approaches considered, and how you measured success.

• Demonstrate Tool Proficiency: Briefly mention how tools like Figma, UserTesting.com, or Qualtrics were integral to your process.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just research skills, but also strategic thinking, communication acumen, and the ability to translate insights into tangible business value, directly supporting GTM objectives.

📌 Application Steps

To apply for this UX Research Analyst position:

• Submit your application through the provided application link on jobs.lever.co.

• Portfolio Customization: Ensure your portfolio is up-to-date and highlights projects demonstrating your expertise in qualitative and quantitative research, especially those relevant to online learning platforms, e-commerce, or AI solutions. Tailor the selection of projects to align with Colibri Group's business.

• Resume Optimization: Update your resume to clearly articulate your 2-3+ years of UX research experience, specific methodologies used, proficiency with tools like Figma, Qualtrics, UserTesting.com, and Monday.com, and highlight achievements in driving product improvements or business impact. Incorporate keywords from the job description.

• Interview Preparation: Practice articulating your research process and insights using the STAR method (Situation, Task, Action, Result) for behavioral questions. Prepare to present one or two case studies from your portfolio, focusing on impact and your strategic contribution.

• Company Research: Familiarize yourself with Colibri Group's brands, mission, and values. Understand their position in the online professional education market and identify potential areas where UX research can drive significant impact for their products and customers.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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