Senior UX Researcher

📍 Job Overview

Job Title: Senior UX Researcher

Company: OneTrust

Location: Bengaluru, India

Job Type: Full-Time

Category: User Experience Research

Date Posted: 2026-04-27T05:49:52

Experience Level: 5-10 Years

Remote Status: Hybrid (3 days in office)

🚀 Role Summary

• Lead strategic and impactful UX research initiatives, driving product direction and fostering a deep understanding of user needs through robust qualitative and quantitative evidence.

• Serve as a dedicated research partner for specific product domains, ensuring research findings directly influence product strategy, prioritization, and decision-making across product, design, and engineering teams.

• Design and execute a variety of mixed-methods research studies, including interviews, usability testing, surveys, concept tests, and behavioral data analysis, to provide actionable insights.

• Champion best practices in research operations (ResearchOps), contributing to shared templates, training materials, reporting standards, and an insights library to elevate the R&D team's overall research maturity.

📝 Enhancement Note: The role emphasizes a hybrid work model with a strong emphasis on in-office collaboration, aligning with OneTrust's "office-first" culture. The Senior UX Researcher will be instrumental in shaping the user experience for OneTrust's AI-Ready Governance Platform, a critical area for enterprise software.

📈 Primary Responsibilities

• Design and execute end-to-end UX research projects using a range of mixed-methods, including user interviews, usability testing, surveys, concept validation, diary studies, and analysis of behavioral data.

• Lead 1-2 strategic research initiatives per quarter, managing the entire research lifecycle from objective definition and study design through synthesis, compelling storytelling, and influencing decisions at various organizational levels.

• Function as a trusted research partner and thought leader for a designated product domain, proactively identifying research opportunities and risks to contribute to the overall research roadmap.

• Act as a coach and trusted advisor to UX Designers, Product Managers (PMs), and cross-functional partners, providing expertise in research definition, planning, execution, analysis, and the activation of insights.

• Produce concise, stakeholder-ready research assets, employing intentional storytelling techniques to make insights tangible and directly support product decision-making, prioritization, and strategic planning.

• Collaborate with teams to design and interpret surveys, analyze behavioral metrics, and develop dashboards using tools like Maze and Pendo to connect findings back to user experience improvements.

• Contribute to the continuous improvement of research practices by developing shared templates, training materials, reporting standards, and populating an insights library.

• Partner closely with ResearchOps to enhance research activation, ensure high-quality research outputs, and drive operational efficiency within the research function.

📝 Enhancement Note: The responsibilities highlight a blend of independent strategic leadership and collaborative support, typical for a senior-level research role. The emphasis on "activating insights" and "influencing decisions" points to a need for strong communication and strategic partnership skills beyond just data collection.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 5 years of dedicated UX research experience.

• Proven track record of leading and managing end-to-end UX research projects.

Required Skills:

• Depth in core qualitative research methods, including user interviews, concept testing, usability testing, and discovery research.

• Strong proficiency in quantitative research methods, such as survey design, basic statistical analysis, interpretation of behavioral metrics, and mining business signal data.

• Expertise in designing and executing mixed-methods research to address complex product questions.

• Exceptional communication, presentation, and storytelling abilities, with a talent for making complex insights clear, tangible, and actionable for diverse stakeholders.

• Demonstrated ability to build trust and influence cross-functional teams, including Product Management, Design, and Engineering, with a clear history of impacting product and strategic decisions.

• Experience in mentoring or training other team members on high-quality user research practices.

• Self-motivated with a proactive, "find the people, ask the questions, make the data" attitude.

• Excellent synthesis skills for translating complex information and data into clear narratives.

• Strong organizational skills with a commitment to cataloging research data for easy future access and knowledge sharing.

• Ability to leverage AI tools to enhance research practices while upholding ethical AI principles, including risk assessment, bias mitigation, and quality assurance.

Preferred Skills:

• Experience with remote, asynchronous collaboration tools and methodologies.

• Familiarity with data governance, privacy, or AI ethics domains is a plus, given OneTrust's mission.

📝 Enhancement Note: The requirements emphasize a blend of methodological expertise, strategic thinking, and strong interpersonal skills. The mention of AI tools and responsible AI practices is critical given OneTrust's focus on "the AI-Ready Governance Platform."

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 5 years of professional UX research experience through a curated portfolio.

• Include detailed case studies demonstrating end-to-end ownership of research projects, highlighting the research problem, methodology, your specific role, key findings, and the tangible impact on product decisions and user experience.

• Present examples of mixed-methods research, illustrating your ability to combine qualitative and quantitative approaches to derive comprehensive insights.

• Demonstrate proficiency in synthesizing complex data and presenting findings in a clear, compelling, and stakeholder-ready format, emphasizing storytelling and actionable recommendations.

Process Documentation:

• Examples of research plans and study designs that clearly articulate objectives, target participants, methodologies, and timelines.

• Artifacts showcasing synthesis methods, such as affinity diagrams, journey maps, user personas, or detailed insight reports.

• Evidence of collaboration with product and design teams, showing how research integrated into the product development lifecycle.

• Documentation illustrating how research insights were activated and led to measurable improvements in user experience or product outcomes.

📝 Enhancement Note: For a Senior UX Researcher role, a strong portfolio is paramount. It should not just list projects but tell a story of impact, demonstrating strategic thinking, methodological breadth, and the ability to drive change within a product organization. Including examples of how you've mentored others or contributed to research practice improvement would be highly beneficial.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive healthcare coverage (physical, mental, and emotional well-being).

• Flexible Paid Time Off (PTO).

• Equity in the form of Restricted Stock Units (RSUs).

• Annual performance bonus opportunities.

• Retirement account support.

• Generous paid parental leave (14+ weeks).

• Dedicated career development opportunities.

• Company-paid privacy certification exam fees.

Working Hours:

• Standard full-time working hours, typically around 40 hours per week, with flexibility offered. The company embraces an "office-first" culture, encouraging three days a week in the office for most roles, with opportunities for in-person collaboration.

📝 Enhancement Note: The salary range is an estimate based on typical compensation for senior-level UX Researchers in a major tech hub like Bengaluru, India, for a company like OneTrust. Actual compensation will be determined during the hiring process. The benefits package is comprehensive and aligned with industry standards for established tech companies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Software (specifically Data Governance, Privacy, and AI Governance).

Company Size: OneTrust is a rapidly growing global company, likely employing several thousand individuals worldwide. This scale suggests a structured environment with established processes, but also room for innovation and individual impact.

Founded: 2016. This relatively young founding date indicates a dynamic, fast-paced culture that has scaled significantly in a short period, focusing on emerging technologies and market needs.

Team Structure:

• The UX Research team likely operates within the broader R&D or Product organization, collaborating closely with Product Management, UX Design, and Engineering departments.

• As a Senior UX Researcher, you will be a key individual contributor, expected to lead research initiatives and potentially mentor junior researchers or designers involved in research.

Methodology:

• OneTrust emphasizes data-driven decision-making and the responsible use of data and AI. This translates into research that is rigorous, ethical, and directly tied to business objectives and user needs.

• The company utilizes a mix of qualitative and quantitative research methods, supported by tools like Maze and Pendo, to inform product development.

• A strong focus on "AI-Ready Governance" implies research that may explore user interactions with AI features, ethical considerations, and the usability of complex governance workflows.

Company Website: https://www.onetrust.com/

📝 Enhancement Note: OneTrust's mission to enable innovation through responsible data and AI use is central to its culture. This role will be at the forefront of understanding how users interact with these critical technologies, making the research impact significant.

📈 Career & Growth Analysis

Operations Career Level: Senior UX Researcher. This level signifies a highly experienced individual contributor expected to take ownership of complex research projects, provide strategic guidance, and influence product direction. It implies a level of autonomy and a proven track record of delivering impactful research.

Reporting Structure:

• The Senior UX Researcher will likely report to a Lead UX Researcher, UX Research Manager, or Director of UX Research.

Operations Impact:

• The research conducted will directly impact the usability, effectiveness, and adoption of OneTrust's AI-Ready Governance Platform.

• Insights generated will influence product strategy, feature prioritization, and the overall user experience, ultimately contributing to customer satisfaction, retention, and market competitiveness.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of UX research, such as AI ethics research, B2B SaaS user behavior, or advanced quantitative methods.

• Leadership: Transition into a Lead UX Researcher or UX Research Manager role, taking on people management responsibilities and shaping the research strategy for a larger product area or the entire organization.

• Cross-functional Influence: Become a key strategic partner to product leadership, influencing roadmap decisions and company-wide product strategy.

• Skill Development: Opportunities to learn and apply new research methodologies, tools, and potentially gain certifications relevant to privacy and AI governance through company-sponsored programs.

• Impact: Contribute to shaping a rapidly evolving category of AI governance, gaining experience at the cutting edge of technology.

📝 Enhancement Note: The Senior level indicates a pathway to leadership or deep specialization within UX Research. The company's focus on AI and governance presents unique growth opportunities in a high-demand field.

🌐 Work Environment

Office Type: Hybrid model, with an "office-first" culture encouraging three days per week in the office. This suggests a commitment to in-person collaboration, team building, and spontaneous idea exchange.

Office Location(s): Bengaluru, India. This is a major technology hub, offering access to a vibrant ecosystem of talent and innovation.

Workspace Context:

• The office environment is designed to foster collaboration, with opportunities for team meetings, workshops, and informal interactions.

• Access to standard office technology and potentially specialized research tools within the workspace.

• The hybrid model allows for focused work at home while leveraging the office for high-impact collaborative activities.

Work Schedule:

• Full-time, approximately 40 hours per week.

• The hybrid structure provides a degree of flexibility in managing workdays, balancing remote focus time with in-office collaboration.

📝 Enhancement Note: The "office-first" approach is a key differentiator, signaling a preference for in-person interaction, which can be beneficial for brainstorming, complex problem-solving, and team cohesion in research settings.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will conduct an initial screening to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: Typically with the Lead UX Researcher or UX Research Manager to delve deeper into experience, research philosophy, and approach.

• Portfolio Review & Presentation: A critical stage where candidates present a selection of their best work, demonstrating their research process, synthesis skills, and impact. This often involves discussing specific case studies in detail.

• Cross-functional Interviews: Interviews with Product Managers, UX Designers, and potentially Engineering leads to assess collaboration skills, ability to influence, and strategic thinking.

• ResearchOps/Team Interview: An interview focusing on how the candidate contributes to and elevates research practices, collaboration with ResearchOps, and understanding of ethical research.

• Final Round: May involve senior leadership or a final assessment of strategic alignment and potential contribution to the team.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 projects that best showcase your range of skills (qualitative, quantitative, mixed-methods), strategic impact, and ability to influence product decisions. Prioritize projects with clear outcomes and measurable impact.

• Tell a Story: Structure each case study as a narrative: the problem/opportunity, your role and approach, the research process, key insights and findings, the recommendations, and the resulting impact (design changes, product strategy shifts, business outcomes).

• Highlight Impact: Quantify impact wherever possible. Use metrics, testimonials, or specific examples of how your research led to positive changes. For example, "User testing identified critical usability flaws that, when addressed, led to a 15% reduction in task completion time."

• Demonstrate Process Rigor: Clearly explain your methodological choices and why they were appropriate for the problem. Showcase your synthesis process and how you translated raw data into actionable insights.

• Showcase Collaboration: Explain how you partnered with PMs, Designers, and Engineers. Discuss how you communicated findings and navigated potential disagreements or challenges.

• Address AI & Ethics: Given OneTrust's focus, include projects that touch upon responsible AI, data privacy, or complex B2B SaaS user challenges. Discuss your approach to ethical research and AI integrity.

• Prepare for Q&A: Be ready to answer detailed questions about your process, decisions, and the outcomes of your projects.

Challenge Preparation:

• Be prepared for potential exercises that might involve analyzing a dataset, critiquing a research study, or outlining a research plan for a given product scenario.

• Practice articulating your thought process clearly and concisely, demonstrating your problem-solving skills and strategic thinking.

• Understand OneTrust's product suite and mission to frame your responses within their business context.

📝 Enhancement Note: The interview process is designed to assess not only research skills but also strategic thinking, collaboration, and the ability to drive product outcomes in a complex B2B SaaS environment. The portfolio review is a critical component.

🛠 Tools & Technology Stack

Primary Tools:

• Maze: For designing and running unmoderated remote usability tests, surveys, and collecting behavioral data. Proficiency in setting up studies, analyzing results, and integrating findings is expected.

• Pendo: For product analytics, user journey mapping, and in-app messaging/surveys. Experience in leveraging Pendo data to inform research questions or validate findings is beneficial.

• Survey Tools: Proficiency with various survey platforms (e.g., Qualtrics, SurveyMonkey, Google Forms) for designing, deploying, and analyzing quantitative and qualitative survey data.

• User Interview Platforms: Experience with tools for recruiting participants and conducting remote or in-person interviews (e.g., UserTesting.com, Lookback, Zoom, Google Meet).

Analytics & Reporting:

• Data Analysis Tools: Familiarity with statistical analysis tools or libraries (e.g., SPSS, R, Python with Pandas/NumPy) for quantitative data analysis.

• BI/Dashboarding Tools: Experience with tools like Tableau, Power BI, or internal dashboards for visualizing research data and creating reports.

• Product Analytics Tools: Beyond Pendo, familiarity with tools that track user behavior within software applications.

CRM & Automation:

• While not directly a CRM/Automation role, understanding how UX research insights can feed into CRM strategies or inform automation workflows (e.g., how user pain points might be addressed through personalized communication or automated processes) is valuable.

• Familiarity with how user feedback loop into customer success and sales processes.

📝 Enhancement Note: Specific tool proficiency, particularly with Maze and Pendo, is explicitly mentioned, indicating these are key components of the research workflow at OneTrust.

👥 Team Culture & Values

Operations Values:

• Trust & Responsibility: Aligned with OneTrust's core mission, ethical data handling, and responsible AI practices are likely paramount.

• Innovation: A drive to push boundaries, explore new technologies (like AI), and find novel solutions to complex problems.

• User-Centricity: A deep commitment to understanding and serving user needs to build effective and impactful products.

• Collaboration: Working effectively across diverse teams and disciplines to achieve shared goals.

• Efficiency & Agility: Balancing rigorous research with the speed and adaptability required in a fast-paced tech environment.

Collaboration Style:

• Partnership: Working as a close partner with Product, Design, and Engineering to integrate research seamlessly into the product development lifecycle.

• Data-Driven: Advocating for decisions based on user data and insights, rather than solely on opinion.

• Cross-functional Influence: Effectively communicating research findings and recommendations to diverse audiences, building consensus, and driving action.

• Mentorship & Knowledge Sharing: Contributing to the growth of the broader R&D team by sharing expertise, templates, and insights.

📝 Enhancement Note: The company's values around trust, responsibility, and innovation are central. The research team's role is to uphold these values by ensuring products are user-centric and ethically developed.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Rigor and Speed: Effectively conducting high-quality research within tight product development timelines.

• Complex B2B SaaS Domain: Understanding the nuanced needs and workflows of enterprise users in the data governance, privacy, and AI spaces.

• AI Governance Research: Navigating the ethical, technical, and user-centric challenges of researching AI-driven products and governance platforms.

• Driving Impact at Scale: Ensuring research insights translate into tangible product improvements and strategic shifts across multiple product lines.

• Remote Collaboration Effectiveness: Maximizing the effectiveness of research conducted in a hybrid or remote setting.

Learning & Development Opportunities:

• AI & Ethics Specialization: Gain expertise in researching cutting-edge AI technologies and their ethical implications, a highly sought-after skill.

• B2B SaaS Research Mastery: Deepen understanding of enterprise software user behaviors and product development lifecycles.

• ResearchOps Contribution: Play a role in shaping and improving research processes, tools, and knowledge management for a growing team.

• Leadership Track: Develop skills in mentoring, team leadership, and strategic research planning, potentially leading to management roles.

• Industry Exposure: Engage with professionals and learn about best practices in privacy, data governance, and AI through company-sponsored events and certifications.

📝 Enhancement Note: The challenges are directly tied to OneTrust's industry and product focus, offering unique learning opportunities in a rapidly evolving field.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led a strategic research initiative that significantly influenced product direction. What was the outcome?" - Focus on framing your research as a strategic driver, detailing the problem, your approach, the insights, and the measurable impact.

• "How do you balance qualitative and quantitative research methods to answer complex product questions?" - Prepare examples showcasing mixed-methods studies and your rationale for choosing specific methodologies.

• "How do you ensure your research findings are actionable and influence decisions across Product, Design, and Engineering teams?" - Discuss your communication strategies, stakeholder management techniques, and examples of successfully driving change.

Company & Culture Questions:

• "What interests you about OneTrust's mission, particularly regarding responsible data use and AI governance?" - Research OneTrust's mission, values, and recent developments. Connect your passion for ethical technology and user-centric design to their goals.

• "How would you approach researching a new AI feature for our platform, considering ethical implications and user trust?" - Demonstrate an understanding of responsible AI principles and how you'd integrate them into your research process.

Portfolio Presentation Strategy:

• Focus on Impact: For each case study, clearly articulate the business problem, the user problem, your research goals, your methods, key insights, recommendations, and the concrete impact or outcome. Quantify results where possible.

• Show Your Process: Walk through your thinking – why you chose certain methods, how you synthesized data, how you collaborated with stakeholders, and how you navigated challenges.

• Be Prepared for Deep Dives: Expect questions about specific methodological choices, participant recruitment, data analysis, and how you handled unexpected findings.

• Tailor to OneTrust: If possible, select projects that resonate with B2B SaaS, complex systems, or ethical considerations, demonstrating relevance to OneTrust's domain.

• Practice Your Narrative: Ensure your presentation flows logically and tells a compelling story about your contributions and their impact.

📝 Enhancement Note: Preparation should focus on demonstrating strategic thinking, methodological expertise, strong collaboration skills, and a clear understanding of OneTrust's mission and the complexities of AI governance research.

📌 Application Steps

To apply for this Senior UX Researcher position:

• Submit your application through the provided link on Greenhouse.

• Portfolio Customization: Curate your portfolio to highlight 3-4 impactful UX research projects, emphasizing your end-to-end ownership, mixed-methods expertise, strategic influence, and the tangible outcomes of your work, particularly any relevant to B2B SaaS or ethical technology.

• Resume Optimization: Tailor your resume to clearly articulate your 5+ years of UX research experience, explicitly mentioning key skills like mixed-methods research, qualitative/quantitative analysis, stakeholder management, and experience with tools such as Maze and Pendo. Use keywords from the job description.

• Interview Preparation: Practice presenting your portfolio case studies, focusing on storytelling, impact, and your strategic approach. Prepare answers for common behavioral and situational questions related to research strategy, collaboration, and problem-solving.

• Company Research: Thoroughly research OneTrust's mission, products (especially their AI-Ready Governance Platform), and recent news. Understand their commitment to responsible data use and AI to articulate your alignment during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.