UX Designer Mijn Omgeving ABN AMRO Verzekeringen

📍 Job Overview

Job Title: UX Designer - Mijn Omgeving (ABN AMRO Verzekeringen)

Company: NN Group

Location: Zwolle, Overijssel, Netherlands

Job Type: Full-Time

Category: User Experience (UX) Design / Digital Product Design

Date Posted: December 29, 2025

Experience Level: 5+ Years

Remote Status: Hybrid

🚀 Role Summary

• Spearhead the user experience design for a new digital platform, "Mijn Omgeving," aimed at enhancing customer engagement for ABN AMRO Verzekeringen.

• Drive the end-to-end UX design process, from initial discovery and user research to the validation of interactive prototypes and final design solutions.

• Collaborate closely with cross-functional teams, including developers, business stakeholders, and other designers, to deliver a seamless and modern user experience.

• Contribute to the evolution of the NN Design System and actively participate in the broader NN Design Guild community, fostering knowledge sharing and innovation.

📝 Enhancement Note: This role is deeply embedded within a digital transformation initiative for a major financial services organization. The focus on "Mijn Omgeving" signifies a strategic effort to modernize customer interaction channels, requiring a UX Designer with a strong understanding of user-centric design principles within a regulated industry. The hybrid work arrangement suggests a need for effective remote collaboration alongside in-office engagement.

📈 Primary Responsibilities

• Conduct comprehensive user research, including qualitative and quantitative methods, to deeply understand customer needs, pain points, and behaviors related to insurance services.

• Translate research insights into actionable design recommendations and translate complex customer needs into clear, validated, and innovative solutions.

• Facilitate and lead design thinking workshops, ideation sessions, and Design Sprints to drive creative problem-solving and ensure alignment across the project team.

• Design and iterate on wireframes, user flows, and interactive prototypes using modern design tools, ensuring a consistent and intuitive user journey.

• Actively contribute to and leverage the NN Design System to ensure brand consistency, design efficiency, and adherence to established UI/UX patterns.

• Serve as a key sparring partner for business units and IT, advocating for user-centered design principles and influencing product strategy with data-backed design decisions.

• Participate actively in the NN Design Guild, sharing best practices, contributing to design discussions, and staying abreast of emerging UX trends and methodologies.

• Collaborate with developers, particularly those in distributed teams (e.g., IT Hub in Madrid), to ensure accurate implementation of designs and maintain design integrity.

📝 Enhancement Note: The emphasis on "validated solutions" and "validated prototypes" indicates a strong requirement for a data-driven approach to UX design, moving beyond subjective preferences to evidence-based decision-making. The role demands not just design execution but also strategic influence and facilitation skills.

🎓 Skills & Qualifications

Education:

Experience:

• A minimum of 5+ years of professional experience as a UX Designer, with a proven track record of delivering successful digital products within an Agile development environment.

• Demonstrated experience in applying a full spectrum of UX skills, including user research methodologies, information architecture design, and mobile/desktop interaction design.

Required Skills:

• User Research: Proficient in various UX research methods (e.g., user interviews, surveys, usability testing, persona development) to gather and synthesize user insights.

• Information Architecture (IA): Strong ability to structure and organize content and navigation logically to enhance user ease of use and system efficiency.

• Interaction Design: Expertise in designing intuitive and engaging user interfaces and interactions across various digital platforms.

• Wireframing & Prototyping: Advanced proficiency with modern design and prototyping tools, with a strong emphasis on Figma (Enterprise). This includes creating low-fidelity wireframes to high-fidelity interactive prototypes.

• Agile Methodologies: Extensive experience working within Agile/Scrum frameworks, understanding sprint cycles, backlog grooming, and cross-functional team collaboration.

• Collaboration & Facilitation: Proven ability to collaborate effectively with cross-functional teams and facilitate workshops, design sprints, and creative problem-solving sessions.

• Design System Contribution: Experience in either utilizing or contributing to established design systems, understanding their importance for consistency and scalability.

• Dutch Language Proficiency: Essential for effective communication with stakeholders and users within the Netherlands.

Preferred Skills:

• Experience with UI design principles and visual design for digital products.

• Familiarity with A/B testing and other methods for design optimization post-launch.

• Understanding of accessibility standards (WCAG) and inclusive design practices.

• Experience in the financial services or insurance industry.

• Familiarity with design thinking frameworks beyond basic sprints.

📝 Enhancement Note: The requirement for 5+ years of experience specifically in an Agile environment, coupled with advanced Figma proficiency, suggests the need for a seasoned UX Designer capable of immediate contribution and leadership within the project. The emphasis on Dutch language proficiency is a critical factor for this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio showcasing a minimum of 3-5 significant UX design projects that demonstrate end-to-end design process application, from problem definition to validated solution.

• Projects should highlight your ability to translate complex user needs into intuitive and effective digital experiences.

• Portfolio pieces should clearly articulate the problem statement, your role and responsibilities, the methodologies used, key design decisions, and the measurable impact or outcomes of your work.

Process Documentation:

• Evidence of strong process documentation, including user research findings, personas, user journey maps, wireframes, interactive prototypes, and usability testing reports.

• Demonstrations of how you have leveraged design systems or contributed to their development.

• Examples of how you have facilitated workshops or design sprints and the outputs generated.

• Case studies that clearly articulate the ROI or business impact achieved through your UX design interventions.

📝 Enhancement Note: For this role, the portfolio is not just a showcase of completed work but a testament to the candidate's systematic approach to UX problem-solving. The expectation is to see a clear narrative of the design process, including how research informed decisions and how prototypes were validated. A strong understanding of Figma's advanced features and collaborative capabilities will be evident in portfolio examples.

💵 Compensation & Benefits

Salary Range:

Benefits:

• 13th Month & Holiday Allowance: Paid monthly alongside your regular salary, providing enhanced financial flexibility.

• Vacation Days: 27 vacation days for a standard 5-day workweek, offering ample time for rest and personal pursuits.

• Diversity Day: An additional day off dedicated to celebrating diversity and inclusion.

• Pension Scheme: A modern pension plan managed by BeFrank, ensuring long-term financial security.

• Training & Development: Extensive opportunities for continuous learning, skill enhancement, and professional growth, aligning with NN's commitment to future-proofing its workforce.

• NS Business Card: A second-class NS Business Card for unlimited travel across the Netherlands, including private use, facilitating easy commuting and personal travel.

• Mileage Reimbursement: Available for those who prefer to travel by car.

• Home Office Allowances: Support for internet costs and setting up a proper home workspace, acknowledging the hybrid work model.

Working Hours:

• A standard 36-hour workweek, offering a good work-life balance.

📝 Enhancement Note: The salary range provided is specific to the Netherlands and reflects a mid-to-senior level UX Designer position within a large financial institution. The benefits package is comprehensive, with particular emphasis on professional development and work-life balance, including home office support which is crucial for a hybrid role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Insurance), with a strong focus on customer-centricity and digital innovation. NN Group is a prominent European insurer and asset manager.

Company Size: NN Group is a large, established multinational corporation, employing a significant number of people globally. This implies a structured environment with established processes, but also opportunities for impact within specific project teams.

Founded: NN Group has a long history, tracing its origins back to the 19th century, with significant mergers and acquisitions shaping its current form. This heritage suggests a foundation of stability and expertise, combined with a forward-looking approach to digital transformation.

Team Structure:

• The immediate project team for "Mijn Omgeving" will be cross-functional, including UX Designers, developers (potentially from an IT Hub in Madrid), business analysts, product owners, and subject matter experts from both business and private insurance units.

• The candidate will also be part of the broader NN Design Guild, a community of over 70 designers from across NN Group, fostering a sense of shared purpose and collective expertise.

Methodology:

• The project operates within an Agile environment, emphasizing iterative development, continuous feedback, and close collaboration.

• Design decisions are expected to be data-driven, informed by user research, usability testing, and analytics.

• A strong emphasis is placed on creating a seamless, modern, and customer-focused digital experience.

• The NN Design System is a key component of the methodology, promoting consistency and efficiency.

Company Website: https://www.nn-group.com/

📝 Enhancement Note: The dual reporting structure—project team and Design Guild—offers both focused project work and broader professional community engagement. The company's long history combined with a push for digital transformation suggests a company undergoing significant change, presenting both challenges and opportunities for innovation.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior UX Designer, requiring 5+ years of experience and the ability to lead design efforts for a significant platform. It's a hands-on design role with strategic influence, not a management position.

Reporting Structure: You will report to a Project Lead or Product Owner within the "Mijn Omgeving" project team. You will also be an active member of the NN Design Guild, engaging with other designers and potentially UX leadership.

Operations Impact: As the UX Designer for "Mijn Omgeving," you will have a direct and significant impact on the digital experience of thousands of customers. Your work will be critical in driving customer satisfaction, adoption of digital services, and ultimately, the success of ABN AMRO Verzekeringen's digital transformation strategy. Your design choices will shape how customers interact with their insurance policies, manage their accounts, and access support.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific UX areas such as service design, inclusive design, or advanced prototyping techniques.

• Cross-functional Leadership: Take on more responsibility for facilitating workshops and leading design thinking initiatives.

• Design System Contribution: Play a more active role in evolving and governing the NN Design System.

• Mentorship: Potentially mentor junior UX designers within the Design Guild or project teams.

• Industry Exposure: Gain valuable experience in the financial services sector and contribute to large-scale digital transformation projects.

• Career Progression: Opportunities to move into Senior UX roles on other critical projects, lead UX for specific product areas, or transition into related fields like Product Management or UX Research leadership.

📝 Enhancement Note: The role offers substantial growth potential through hands-on experience with a high-impact project and active participation in a large, established design community. The emphasis on a hybrid model and modern tools also suggests a forward-thinking approach to professional development.

🌐 Work Environment

Office Type: The role is hybrid, meaning you will split your time between working remotely and in the office. The office environment in Zwolle (IJsseltoren) is likely modern and collaborative, designed to support team interaction and focused work.

Office Location(s): Zwolle - IJsseltoren, Netherlands. This location is specified, and the hybrid arrangement suggests regular attendance will be required.

Workspace Context:

• Collaboration: The hybrid model necessitates a balance of independent work and in-person collaboration. Expect a mix of virtual meetings and face-to-face sessions for ideation, workshops, and team building.

• Tools & Technology: Access to modern design tools like Figma (Enterprise), collaboration platforms, and potentially specialized UX research software. The company provides a supportive home office setup with allowances for internet and workspace.

• Team Interaction: Opportunities to interact with a diverse team of developers, business stakeholders, and fellow designers, both within the project and the broader NN Design Guild. Regular social gatherings are also mentioned, fostering a strong sense of community.

Work Schedule: A standard 36-hour workweek provides a structured yet flexible schedule, accommodating the demands of a hybrid work environment and allowing for focused design work and team collaboration.

📝 Enhancement Note: The hybrid nature of the role requires strong self-management skills and the ability to maintain productivity both remotely and in the office. The provision of home office allowances underscores the company's commitment to supporting employees in their flexible work arrangements.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A recruiter or Talent Acquisition Specialist (Liselotte van der Zeeuw) will review your application and conduct an initial screening call to assess basic qualifications, cultural fit, and interest.

2. Portfolio Presentation & Technical Interview: You will likely be asked to present your portfolio, showcasing key projects that demonstrate your UX process, problem-solving skills, and impact. This will be followed by in-depth technical questions about UX methodologies, tools (especially Figma), and Agile practices.

3. Case Study/Design Challenge: Expect a practical exercise, possibly a mini design challenge or a discussion around a hypothetical problem, to assess your on-the-spot problem-solving and design thinking capabilities.

4. Team/Stakeholder Interviews: You will meet with members of the project team, including developers, product owners, and business stakeholders, to assess collaboration style, communication skills, and alignment with team dynamics.

5. Final Interview: A final discussion, potentially with a hiring manager or senior leader, to confirm fit, discuss expectations, and finalize the offer.

Portfolio Review Tips:

• Storytelling: Structure your portfolio presentations as compelling stories. Clearly articulate the problem, your role, the process, the decisions made, and the outcomes.

• Process Focus: Emphasize your UX process. Detail how you conducted research, synthesized findings, iterated on designs, and validated solutions.

• Tool Proficiency: Be ready to discuss your experience with Figma in detail, including how you use its advanced features for collaboration, prototyping, and design system integration.

• Impact & Metrics: Quantify the impact of your designs whenever possible. Discuss how your work contributed to business goals, user satisfaction, or efficiency improvements.

• Tailor to NN: Research NN Group, ABN AMRO Verzekeringen, and the "Mijn Omgeving" project. Highlight projects that demonstrate relevant experience in financial services, customer portals, or digital transformation.

Challenge Preparation:

• Understand the Context: If given a case study, first ensure you understand the business context, user needs, and constraints.

• Define the Problem: Clearly articulate the problem you are trying to solve.

• Outline Your Approach: Describe the steps you would take to address the problem, including research, ideation, and design.

• Focus on User: Always bring the user back into the equation.

• Communicate Clearly: Practice articulating your thought process concisely and effectively.

📝 Enhancement Note: The interview process is designed to thoroughly assess both hard UX skills and soft skills like collaboration and communication. A strong portfolio that clearly articulates the "why" and "how" behind design decisions, with a focus on measurable outcomes, will be crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Figma (Enterprise): This is explicitly mentioned as essential. Expect to use Figma for wireframing, prototyping, user interface design, and collaboration. Proficiency with its advanced features, including component libraries, auto-layout, and collaborative workflows, is critical.

• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools may be beneficial.

• User Research Tools: Experience with tools for surveys (e.g., SurveyMonkey, Typeform), user interview platforms (e.g., Zoom, Teams), and usability testing platforms (e.g., UserTesting.com, Lookback).

Analytics & Reporting:

• Familiarity with web analytics tools (e.g., Google Analytics, Adobe Analytics) to understand user behavior post-launch and inform design iterations.

CRM & Automation:

• While not directly a UX tool, understanding how UX design integrates with CRM systems (e.g., Salesforce, Microsoft Dynamics) and marketing automation platforms can provide valuable context for customer journeys.

📝 Enhancement Note: Figma is the cornerstone of the tool stack for this role. Candidates should be prepared to demonstrate advanced proficiency and discuss how they leverage Figma for efficient and collaborative design processes, including integration with design systems.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A deep commitment to understanding and serving customer needs, ensuring that digital experiences are intuitive, helpful, and empowering.

• Collaboration: Valuing teamwork, open communication, and shared problem-solving. The success of "Mijn Omgeving" relies on effective collaboration between design, business, and IT.

• Innovation: Encouraging creative thinking, exploring new solutions, and embracing digital transformation to improve customer services and internal processes.

• Data-Driven Decision Making: Using research, analytics, and user feedback to inform design choices and measure impact, moving beyond subjective opinions.

• Continuous Improvement: A mindset of ongoing learning, iteration, and refinement of both products and processes.

Collaboration Style:

• Cross-functional Integration: Seamlessly working with developers, product owners, business analysts, and other stakeholders, fostering a unified approach to product development.

• Active Feedback Exchange: Encouraging constructive feedback within the project team and the Design Guild to elevate design quality and foster learning.

• Knowledge Sharing: Actively participating in the NN Design Guild to share insights, learn from peers, and contribute to a collective pool of design expertise.

📝 Enhancement Note: The emphasis on customer focus and collaboration aligns with modern UX best practices. The mention of "creative minds to spar with" and "regular social gatherings" suggests a culture that values both professional development and a positive social environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Stakeholder Needs: Navigating diverse requirements from different business units and ensuring that user needs remain paramount.

• Legacy Systems Integration: Potentially integrating new digital experiences with older, existing backend systems, requiring creative problem-solving.

• Adoption and Change Management: Encouraging user adoption of the new "Mijn Omgeving" platform and managing the transition from existing customer interfaces.

• Rapid Iteration: Working in an Agile environment means adapting quickly to feedback and evolving requirements, requiring flexibility and resilience.

Learning & Development Opportunities:

• Advanced UX Techniques: Opportunities to deepen expertise in areas like service design, advanced user research, or accessibility.

• Financial Services Domain: Gaining specialized knowledge of the insurance and financial services industry, its regulations, and customer expectations.

• Cross-Cultural Collaboration: Working with international teams (e.g., IT Hub in Madrid) to enhance communication and collaboration skills across different cultural contexts.

• Design System Mastery: Becoming an expert in utilizing and potentially contributing to a large-scale enterprise design system.

• Mentorship Programs: Potential for formal or informal mentorship within the NN Design Guild.

📝 Enhancement Note: The challenges presented are typical of large-scale digital transformation projects in established industries. The growth opportunities are substantial, offering a chance to develop both specialized UX skills and broader business acumen within a reputable organization.

💡 Interview Preparation

Strategy Questions:

• Prepare to discuss how you would approach designing a "Mijn Omgeving" for insurance customers, considering their diverse needs and potential technical savviness.

• Be ready to explain your process for translating complex insurance product features into simple, user-friendly interfaces.

• Discuss how you would ensure a consistent user experience across web and potentially mobile platforms, leveraging the NN Design System.

Company & Culture Questions:

• Research NN Group's mission, values, and recent initiatives in digital transformation. Understand their commitment to customer-centricity.

• Be prepared to articulate how your personal values and working style align with NN's stated values (e.g., customer focus, collaboration, innovation).

Portfolio Presentation Strategy:

• Select Your Best: Choose 2-3 projects that best showcase your end-to-end UX process, problem-solving skills, and impact, ideally relevant to customer portals or digital transformation.

• Structure Your Narrative: For each project, clearly define the problem, your role, the research conducted, the design process, key decisions, and the measurable outcomes. Use visuals effectively.

• Highlight Figma Mastery: Be prepared to walk through specific Figma files, demonstrating your proficiency with components, prototyping, and collaboration features.

• Quantify Impact: Wherever possible, present metrics that demonstrate the success of your designs (e.g., increased conversion rates, reduced support calls, improved user satisfaction scores).

• Be Ready for Questions: Anticipate questions about your design rationale, trade-offs made, and lessons learned.

📝 Enhancement Note: Your portfolio presentation is your primary opportunity to demonstrate your UX thinking and process. Focus on clarity, impact, and your ability to articulate complex design decisions. Being able to discuss your Figma workflow in detail will be a significant advantage.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided Workday job portal link.

• Tailor Your Resume: Ensure your resume clearly highlights your 5+ years of UX design experience in Agile environments, specific skills in user research, IA, interaction design, and advanced Figma proficiency. Use keywords from the job description.

• Curate Your Portfolio: Select projects that best demonstrate your ability to handle complex user needs, your end-to-end design process, and your impact. Ensure it's easily accessible (e.g., a link to your website or a well-organized PDF).

• Prepare Your Story: Practice articulating your experience and portfolio projects, focusing on the "why" behind your design decisions and the measurable outcomes. Be ready to discuss your Figma workflow in detail.

• Research NN Group: Understand the company's mission, values, and recent digital initiatives. Prepare thoughtful questions to ask the interviewer about the project, team, and company culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.