UX Designer

📍 Job Overview

Job Title: UX Designer

Company: WTW

Location: Taguig City, Metro Manila, Philippines

Job Type: Full time

Category: User Experience (UX) Design

Date Posted: March 02, 2026

Experience Level: 5-10 years (Mid to Senior Level)

Remote Status: On-site

🚀 Role Summary

• Design and deliver innovative user experiences for enterprise-level SaaS web and mobile applications within the Human Capital Management (HCM) industry.

• Collaborate closely with cross-functional teams, including Business, Product, Design, and Technical stakeholders, to transform complex problems into elegant user-centric solutions.

• Conduct user research, usability testing, and design validation activities to inform and iterate on product design.

• Ensure adherence to corporate UX/UI and digital brand standards for consistency and optimal usability across the product portfolio.

📝 Enhancement Note: While the input job title is "UX Designer," the description heavily emphasizes enterprise-level SaaS product design within a specific industry (HCM) and cross-functional collaboration. This suggests a role that requires not just design skills but also an understanding of business needs and product strategy, aligning it with a GTM (Go-To-Market) operations support function for product development. The "All Levels" and "Additional for Senior Level" sections indicate flexibility in experience, but the core responsibilities point towards a designer who can translate business requirements into tangible user experiences for commercial software.

📈 Primary Responsibilities

• Lead the end-to-end UX design process, from research and conceptualization to detailed design and documentation for complex product areas.

• Elicit requirements, conduct design sessions, facilitate design thinking workshops, and manage feedback loops with stakeholders and end-users.

• Develop and utilize UX artifacts such as empathy maps, personas, journey maps, user flows, wireframes, and interactive prototypes (mid to high fidelity).

• Plan and execute usability testing and formative design activities to validate design concepts and gather user feedback.

• Translate complex data, business requirements, and workflows into simple, intuitive, and elegant user experiences for web and mobile platforms.

• Ensure the consistent application of corporate-level UX/UI and digital brand standards, contributing to a cohesive and recognizable brand identity.

• Work collaboratively with UI designers to ensure seamless execution of interaction and visual design principles.

• Contribute to the development and refinement of enterprise design systems, promoting reusability and scalability.

• Understand and apply accessibility principles and WCAG guidelines to ensure inclusive design solutions.

• Participate actively in an Agile Software Development Life Cycle (SDLC), contributing to sprint planning, design reviews, and retrospectives.

• Mentor junior designers, share design knowledge, and foster a shared understanding of user-centered design principles within the team.

• Provide strategic design guidance to product teams, leveraging data-driven insights and user research to inform design decisions.

• Drive alignment across design teams to ensure platform-wide consistency and a unified user experience.

📝 Enhancement Note: The responsibilities are structured to reflect a comprehensive UX design role, covering research, ideation, execution, and collaboration. The distinction between "All Levels" and "Senior Level" is integrated to show the progression and increased autonomy expected at more senior stages. Keywords like "enterprise-level," "SaaS," "Agile SDLC," and "design systems" are included to reflect industry relevance.

🎓 Skills & Qualifications

Education:

Experience:

• Demonstrated experience in User Experience (UX) Design, with a portfolio showcasing a range of user-centered design projects for web and mobile applications.

• Experience working within an Agile SDLC, understanding its methodologies and the role of design within iterative development cycles.

Required Skills:

• User Experience Design: Comprehensive understanding of UX principles, methodologies, and best practices.

• SaaS & Enterprise Applications: Experience designing for complex, enterprise-level Software-as-a-Service (SaaS) products.

• Web & Mobile Design: Proficiency in designing for both web and mobile platforms, understanding their unique constraints and opportunities.

• Prototyping & Wireframing: Skill in creating wireframes, user flows, and interactive prototypes (low to high fidelity) using industry-standard tools.

• Usability Testing: Experience in planning, conducting, and analyzing usability testing sessions to gather actionable insights.

• Journey Mapping & Persona Development: Ability to create and utilize empathy maps, personas, and journey maps to represent user needs and behaviors.

• Agile SDLC: Familiarity with Agile development processes and the ability to integrate design within these frameworks.

• Cross-functional Collaboration: Strong interpersonal and communication skills to work effectively with diverse teams.

• Accessibility & WCAG: Basic understanding of accessibility standards and Web Content Accessibility Guidelines (WCAG).

Preferred Skills:

• Interaction Design: Advanced understanding of interaction design principles and patterns.

• UI Design Principles: Strong eye for detail regarding typography, color theory, and page layout.

• Design Thinking: Experience facilitating and participating in Design Thinking workshops.

• Figma or similar: Proficiency with modern design and prototyping tools such as Figma, Sketch, Adobe XD, etc.

• Enterprise Design Systems: Experience contributing to or utilizing enterprise-level design systems.

• User Research: Experience conducting qualitative and quantitative user research.

• Storytelling: Ability to articulate design decisions and user insights effectively through compelling narratives.

📝 Enhancement Note: The skills section is tailored to a UX Designer role, emphasizing core competencies like UX research, prototyping, and collaboration. It differentiates between required and preferred skills, with preferred skills including more advanced or specialized areas relevant to enterprise SaaS design. The inclusion of "Figma or similar" is a common industry standard for UX tools.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 robust UX design projects, clearly demonstrating your process from problem definition to final solution.

• Projects should highlight your ability to tackle complex user problems and deliver elegant, user-centered solutions for web and mobile applications.

• Include detailed explanations of your role, the design challenges faced, your strategic approach, and the specific UX methodologies employed.

• Demonstrate your proficiency in creating key UX artifacts such as user flows, wireframes, interactive prototypes, and personas.

Process Documentation:

• For each project, provide a clear outline of your design process, including:
  • Discovery & Research: Methods used for understanding user needs, business goals, and technical constraints (e.g., user interviews, competitive analysis, heuristic evaluation).
  • Ideation & Design: Techniques for generating and refining design solutions (e.g., brainstorming, sketching, wireframing, prototyping).
  • Validation & Iteration: How user feedback and testing were incorporated to iterate and improve designs (e.g., usability testing, A/B testing).
  • Documentation & Handoff: How designs were documented and handed off to development teams, ensuring clear communication of requirements and interactions.

📝 Enhancement Note: This section is critical for a UX role. It outlines the specific types of projects and information expected in a portfolio, focusing on the process, methodology, and demonstrable impact. Emphasizing "complex user problems" and "elegant, user-centered solutions" aligns with the job description's emphasis on transforming complex challenges.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive Health Insurance: Medical, dental, and vision coverage.

• Retirement Savings Plan: Company-matched contributions to a retirement fund.

• Paid Time Off: Generous vacation, sick leave, and holiday pay.

• Professional Development: Opportunities for training, workshops, conferences, and certifications.

• Employee Assistance Program (EAP): Confidential counseling and support services.

• Performance Bonuses: Potential for performance-based bonuses.

Working Hours:

• Standard full-time hours, typically 40 hours per week, Monday to Friday.

• Flexibility may be offered depending on project needs and team collaboration, but the role is primarily on-site.

📝 Enhancement Note: A salary range is provided based on regional data for UX Designers in the Philippines, with a note on the methodology. Benefits are listed to be attractive to professionals, and working hours are clarified with an emphasis on the on-site nature of the role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services, Consulting, and Human Capital Management Software. WTW is a global advisory, broking, and solutions company that helps clients around the world turn risk into a path for growth. Their expertise spans human capital, risk, and benefits.

Company Size: WTW is a large, global enterprise with tens of thousands of employees worldwide. This size implies established processes, a wide range of resources, and opportunities for diverse career paths within the organization.

Founded: Willis Towers Watson was formed in 2016 through the merger of Willis Group Holdings and Towers Watson. The legacy companies have much longer histories, suggesting a company with deep industry experience and a stable foundation.

Team Structure:

• The UX Designer will be part of a dedicated UX/UI team, likely composed of other designers, researchers, and potentially UX writers.

• This team collaborates closely with Product Management, Engineering, and Business stakeholders across various product lines within the Human Capital Management (HCM) division.

Methodology:

• Data-Driven Design: Emphasis on using user research, analytics, and feedback to inform all design decisions.

• Agile Development: Work is conducted within Agile SDLC frameworks, promoting iterative development, collaboration, and rapid response to feedback.

• User-Centered Approach: A strong focus on understanding and addressing the needs, behaviors, and pain points of end-users.

• Cross-functional Collaboration: Active engagement with all relevant departments to ensure alignment and successful product delivery.

Company Website: https://www.wtwco.com/

📝 Enhancement Note: This section provides context about WTW as a global leader in its industry, emphasizing its size, history, and the collaborative, data-driven, and agile culture expected within its product development teams. The industry context is crucial for understanding the domain of the HCM software being designed.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a mid to senior level within the UX Design discipline. It requires demonstrable experience in leading design processes, contributing to strategic product decisions, and potentially mentoring junior team members. The scope of work involves complex product areas within the HCM portfolio.

Reporting Structure: The UX Designer will likely report to a UX Lead or Design Manager. They will work closely with Product Managers, Engineering Leads, and other cross-functional stakeholders. Collaboration is key, with a strong emphasis on teamwork and shared goals.

Operations Impact: As a UX Designer, your impact is directly tied to the usability, adoption, and overall success of WTW's Human Capital Management software. By creating intuitive and effective user experiences, you contribute to client satisfaction, retention, and the company's competitive edge in the SaaS market. Your work translates complex business requirements into solutions that drive user engagement and operational efficiency for clients.

Growth Opportunities:

• Skill Specialization: Develop deeper expertise in areas like enterprise design systems, advanced interaction design, accessibility, or embedded AI interfaces.

• Leadership Development: Progress into senior design roles, UX Lead positions, or management roles overseeing UX teams.

• Cross-Portfolio Exposure: Gain experience across different product lines within WTW's HCM or broader offerings.

• Industry Conferences & Training: Opportunities to attend industry events, workshops, and pursue certifications to stay current with UX trends and best practices.

• Mentorship: Both receive mentorship from senior leaders and provide mentorship to junior designers, fostering personal and professional growth.

📝 Enhancement Note: This analysis focuses on the career trajectory for a UX Designer within a large organization like WTW, highlighting how the role contributes to business objectives and the avenues for professional development and advancement.

🌐 Work Environment

Office Type: The role is on-site, indicating a collaborative office environment. This setting facilitates in-person brainstorming, spontaneous discussions, and team-building activities, which are often beneficial for creative and complex design work.

Office Location(s): Bonifacio Global City (BGC), Taguig City, Philippines. This is a prime business district known for its modern infrastructure, accessibility, and vibrant working environment.

Workspace Context:

• Collaborative Spaces: The office likely features open-plan areas, meeting rooms, and informal collaboration zones designed to foster teamwork and idea sharing among design, product, and engineering teams.

• Technology & Tools: Access to necessary hardware, software (e.g., high-performance workstations, design software licenses), and potentially specialized equipment for user testing.

• Team Interaction: Ample opportunities for direct interaction with fellow UX designers, UI designers, product managers, developers, and other stakeholders, promoting a cohesive and integrated workflow.

Work Schedule:

• A standard 40-hour work week is expected, with primary working hours aligning with business needs and team availability. While on-site, there may be some flexibility in daily start/end times, subject to team coordination and project demands.

📝 Enhancement Note: The description of the work environment emphasizes the benefits of an on-site role for collaboration and team synergy, contextualized within the modern business district of BGC.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with HR or a recruiter to assess basic qualifications, interest, and cultural fit.

• Portfolio Presentation & Technical Interview: A session with hiring managers and/or senior designers where you will present your portfolio, walk through key projects, and discuss your design process, methodologies, and problem-solving skills. Be prepared for in-depth questions about your design decisions and impact.

• Design Challenge/Case Study: You may be given a practical design exercise or case study to complete, either as a take-home assignment or during an interview session. This assesses your ability to apply your skills to a real-world problem.

• Cross-Functional Interviews: Interviews with Product Managers, Engineering Leads, or other stakeholders to evaluate your collaboration skills, communication style, and understanding of business requirements.

• Final Interview: A discussion with senior leadership to confirm fit, discuss career aspirations, and finalize offer details.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 projects that best represent your skills, experience, and the type of work WTW does (enterprise SaaS, HCM).

• Tell a Story: For each project, clearly articulate the problem, your role, the process, your design decisions, and the outcomes. Use visuals effectively.

• Highlight Process: Emphasize your methodology, research, and how you iterated based on feedback. This is crucial for UX roles.

• Quantify Impact: Where possible, include metrics or qualitative feedback that demonstrate the success of your designs.

• Be Prepared to Discuss: Anticipate questions about your design choices, challenges, and how you handled trade-offs.

Challenge Preparation:

• Understand the Domain: Familiarize yourself with Human Capital Management (HCM) concepts and common user needs in this space (e.g., employee self-service, HR administration, payroll, benefits management).

• Focus on Process: Even for a short exercise, demonstrate a structured approach to problem-solving, user empathy, and iterative design.

• Communicate Your Thinking: Clearly articulate your assumptions, thought process, and design rationale throughout the challenge.

• Consider Constraints: Be mindful of typical enterprise software constraints (e.g., scalability, integrations, security).

📝 Enhancement Note: This section provides actionable advice for candidates, detailing the typical interview stages and offering specific tips for portfolio presentation and preparing for design challenges, all tailored to a UX role in an enterprise SaaS environment.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly preferred), Sketch, Adobe XD, InVision, Axure RP. Proficiency in at least one major tool is essential.

• User Research & Testing: Tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, Lookback, Maze, Qualtrics).

• Collaboration & Communication: Slack, Microsoft Teams, Jira, Confluence.

• Documentation: Miro, Mural for whiteboarding and brainstorming; Google Workspace (Docs, Slides) or Microsoft Office Suite for documentation and presentations.

Analytics & Reporting:

• Familiarity with analytics platforms (e.g., Google Analytics, Adobe Analytics) to understand user behavior post-launch.

CRM & Automation:

• While not a primary tool for UX Designers, understanding how CRM systems (like Salesforce) and marketing automation platforms integrate with user-facing applications can be beneficial for context.

📝 Enhancement Note: This section lists common tools and technologies used by UX Designers in enterprise SaaS environments, highlighting the importance of design and prototyping software, as well as collaboration and research tools.

👥 Team Culture & Values

Operations Values:

• User Advocacy: A deep commitment to understanding and representing the user's needs and perspective in all design decisions.

• Collaboration: A belief that the best solutions are achieved through open communication, shared ownership, and constructive feedback among diverse teams.

• Data-Informed Decisions: A value placed on using research, testing, and analytics to guide design choices and measure impact.

• Continuous Improvement: A dedication to iterative design, learning from feedback, and constantly seeking ways to enhance the user experience and product quality.

• Professionalism & Empathy: Maintaining high standards of work quality while demonstrating empathy towards users and colleagues.

Collaboration Style:

• Cross-functional Integration: Proactive engagement with product management, engineering, and business units to ensure design solutions are aligned with strategic goals and technical feasibility.

• Feedback-Rich Environment: Encouraging and actively participating in design reviews, critiques, and brainstorming sessions to foster innovation and collective problem-solving.

• Knowledge Sharing: A culture of sharing best practices, learnings, and insights across the design team and with broader product development groups.

📝 Enhancement Note: This section extrapolates likely values and collaboration styles based on the company's industry, size, and the nature of a UX design role within a product development team.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Navigating the complexities of enterprise software where user desires must be reconciled with business objectives, technical constraints, and budget realities.

• Designing for Diverse User Groups: Creating experiences that cater to a wide range of users within large organizations, each with different technical proficiencies and roles.

• Maintaining Consistency Across a Large Portfolio: Ensuring a unified and coherent user experience across a complex suite of integrated SaaS applications.

• Adapting to Evolving Technology: Staying current with new design tools, methodologies, and emerging technologies (e.g., AI interfaces) in a dynamic industry.

Learning & Development Opportunities:

• Advanced UX Specializations: Opportunities to deepen expertise in areas such as UX research methodologies, interaction design patterns, accessibility compliance, or enterprise design systems.

• Industry Engagement: Access to industry conferences, webinars, and professional training programs to stay abreast of the latest trends and best practices in UX design.

• Mentorship Programs: Formal and informal mentorship opportunities to learn from experienced designers and leaders within WTW.

• Cross-Functional Exposure: Gaining insights into product strategy, business operations, and engineering processes through close collaboration.

📝 Enhancement Note: This section anticipates potential challenges in an enterprise UX role and outlines specific learning and development pathways available within a large organization like WTW.

💡 Interview Preparation

Strategy Questions:

• "Walk me through a complex UX challenge you faced in a previous enterprise SaaS project. How did you approach it, what was your process, and what was the outcome?" (Focus on problem-solving, process, and impact.)

• "How do you balance user needs with business requirements and technical constraints? Provide an example." (Assesses understanding of trade-offs and strategic thinking.)

Company & Culture Questions:

• "What interests you about WTW and the Human Capital Management industry?" (Shows research and genuine interest.)

• "How do you contribute to a collaborative team environment and provide constructive feedback to peers?" (Assesses teamwork and communication style.)

Portfolio Presentation Strategy:

• Structure for Impact: Begin with a high-level overview of the project and problem, then dive into your process, key decisions, and the results.

• Visual Storytelling: Use mockups, prototypes, and user flow diagrams to visually explain your design solutions.

• Focus on Your Role: Clearly define your contributions, especially if it was a team project.

• Be Ready for Deep Dives: Anticipate detailed questions about your design choices, research findings, and how you handled challenges. Prepare to discuss your rationale thoroughly.

📝 Enhancement Note: This section provides targeted interview preparation advice, including sample questions that probe key UX competencies and strategic thinking, along with guidance on portfolio presentation tailored for an enterprise SaaS context.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on the Oracle Cloud portal.

• Portfolio Customization: Tailor your resume and portfolio to highlight experience with enterprise-level SaaS products, the Human Capital Management domain (if applicable), and your proficiency in core UX methodologies like user research, wireframing, prototyping, and usability testing.

• Resume Optimization: Ensure your resume clearly articulates your experience level (5-10 years), key skills (listed in the job description), and quantifiable achievements related to user experience improvements. Use keywords from the job description naturally.

• Interview Preparation: Practice your portfolio presentation, focusing on storytelling and clearly explaining your design process and impact for each project. Prepare for questions related to Agile development, cross-functional collaboration, and user-centered design principles.

• Company Research: Familiarize yourself with WTW's mission, values, and its offerings in the HCM space. Understand the importance of user experience in their consulting and software solutions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.