UX Designer

📍 Job Overview

Job Title: UX Designer - Senior

Company: NEORIS

Location: Colombia, Ecuador (Quito)

Job Type: Full-time

Category: User Experience (UX) Design

Date Posted: March 06, 2026

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Spearhead user-centered design processes for service, product, and environment enhancements, aligning with strategic business objectives and user needs.

• Drive comprehensive user research initiatives, including in-depth interviews, surveys, and contextual inquiries, to inform design decisions and product strategy.

• Lead the planning and execution of usability testing to rigorously evaluate and optimize product designs for intuitive user interaction and satisfaction.

• Develop and refine low, medium, and high-fidelity prototypes using industry-standard tools like Figma, ensuring adherence to responsive design principles.

• Collaborate cross-functionally to integrate user insights and design best practices into the product development lifecycle, fostering a user-centric culture.

📝 Enhancement Note: The role is for a Senior UX Designer, indicating a need for leadership in design processes and a significant depth of experience in user research and prototyping. The focus on "Digital Accelerator" and "future" for NEORIS suggests a forward-thinking approach to design and innovation. The "On-site" work arrangement implies a need for candidates comfortable with in-person collaboration and studio work.

📈 Primary Responsibilities

• Manage and coordinate the end-to-end user-centered design process, from initial planning and exploration to ideation, generation, and evaluation of solutions.

• Translate user needs, contexts of use, and business objectives into actionable design improvements for services, products, and digital environments.

• Conduct and oversee various user research methodologies, including in-depth interviews, surveys, contextual inquiry, user profiling, focus groups, and diary studies, to uncover user pain points and opportunities.

• Plan, execute, and analyze results from usability testing sessions to identify design flaws and recommend data-driven enhancements.

• Create and present detailed user personas, journey maps, wireframes, and interactive prototypes (low, medium, and high fidelity) to effectively communicate design concepts to stakeholders.

• Ensure designs adhere to established Design Systems, branding guidelines, and interaction documentation standards.

• Collaborate closely with product managers, engineers, and other stakeholders to ensure seamless implementation of UX/UI designs.

• Stay abreast of the latest UX trends, tools, and best practices to continuously elevate the user experience offered by NEORIS's clients.

• Contribute to the continuous improvement of UX processes and methodologies within the organization.

📝 Enhancement Note: The core responsibility emphasizes managing the entire user-centered design lifecycle, from strategic planning to evaluation, highlighting a need for strong project management and strategic thinking skills in addition to design execution. The mention of "policies, procedures, and guidelines" suggests an environment where established processes are important, but also where there's room for improvement.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Design, Psychology, or a related field is highly advantageous for a Senior UX Designer role. Equivalent practical experience will also be considered.

Experience: Minimum of 5-10 years of professional experience in UX design, with a proven track record of successfully delivering user-centered design solutions for digital products and services.

Required Skills:

• Design & Prototyping Tools: Advanced proficiency in Figma for creating wireframes, mockups, and high-fidelity interactive prototypes, including expertise in responsive design principles.

• Collaboration & Ideation Tools: Demonstrated experience with digital whiteboarding and collaboration platforms such as Mural, Miro, Figjam, or similar tools for brainstorming, journey mapping, and workshop facilitation.

• User Research Expertise: Proven ability to plan and conduct diverse user research methods including in-depth interviews, surveys, contextual inquiry, user profiling, focus groups, diary studies, and role-playing exercises.

• Usability Testing: Extensive experience in planning, executing, and analyzing usability tests to identify user pain points and recommend design improvements.

• Productivity Software: Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint) and collaboration platforms like Microsoft Teams and Outlook.

• Agile & Project Management Tools: Experience with Jira and Confluence for task management, bug tracking, and documentation within agile development environments.

• Design Systems & Documentation: Strong understanding of Design System principles, creating and adhering to interaction documents, and branding guidelines.

Preferred Skills:

• Experience with user behavior analytics tools like Hotjar or similar for understanding user interactions on live products.

• Familiarity with specialized user research and testing platforms such as Optimal Workshop or Maze.

• Experience designing for enterprise-level applications or complex digital transformation projects.

• Understanding of front-end development principles (HTML, CSS, JavaScript) to better collaborate with engineering teams.

• Experience in Service Design methodologies and applying them to create seamless user experiences across multiple touchpoints.

📝 Enhancement Note: The required skills are heavily tool-centric, emphasizing practical application. The distinction between "research of users" appearing twice in the input suggests it's a critical area, therefore, detailing various research methods is crucial. The "5-10 years" experience level for a Senior role is a key indicator of the expected depth of knowledge and autonomy.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 comprehensive UX design case studies that demonstrate a clear understanding and application of user-centered design principles.

• Each case study should detail the problem statement, your specific role and contributions, the design process followed (research, ideation, prototyping, testing), key challenges encountered, and the final design solution.

• Quantify the impact of your design solutions whenever possible, using metrics related to user satisfaction, task completion rates, conversion improvements, or reduction in support tickets.

• Include examples of user research findings, personas, journey maps, wireframes, and interactive prototypes (links to live prototypes are highly encouraged).

Process Documentation:

• Provide examples of how you have documented user research findings and translated them into actionable design recommendations.

• Showcase documentation related to usability testing plans, scripts, and post-test analysis reports.

• Include examples of how you have contributed to or utilized a Design System, including style guides or component libraries.

• Demonstrate your ability to clearly articulate design decisions and rationale, supported by user data and business objectives.

📝 Enhancement Note: For a Senior UX Designer, a robust portfolio is non-negotiable. Emphasis should be placed on demonstrating strategic thinking, problem-solving abilities, and the measurable impact of their design work, not just aesthetic output. The ability to articulate the "why" behind design choices, backed by data, is paramount.

💵 Compensation & Benefits

Salary Range: Based on the company's location in Colombia and Ecuador, and the Senior UX Designer title with 5-10 years of experience, a competitive salary range would typically fall between $35,000 - $60,000 USD annually (or the equivalent in local currency). This estimate considers the cost of living and market rates for experienced UX professionals in these regions for on-site roles.

Benefits:

• Competitive Salary: A salary benchmarked against industry standards for senior-level UX talent.

• Prepaid Medicine: Comprehensive health insurance coverage for employees and potentially dependents.

• NEORIS Days: Three additional paid days off per year, offering extra flexibility and work-life balance.

• Employee Fund: Access to an employee fund, potentially offering financial support or investment opportunities.

• Annual Achievement Bonus: Performance-based bonus tied to individual and company achievements, recognizing significant contributions.

• Vacation Bonus: An additional bonus or benefit associated with annual leave, enhancing vacation time.

• Corporate Tools: Provision of necessary hardware and software licenses for design and productivity.

• Training and Development Platforms: Access to online learning resources, courses, and platforms to foster continuous skill development and career growth.

Working Hours: The standard working hours are expected to be around 40 hours per week, aligning with typical full-time employment in the tech and consulting industry. Flexibility may be offered, but core hours will likely be established for team collaboration and client engagement.

📝 Enhancement Note: Salary ranges for Colombia and Ecuador can vary significantly. This estimate is a broad approximation for a senior role in a reputable tech consulting firm. It's crucial for candidates to research local market rates specifically for Bogotá, Quito, or other major cities where NEORIS operates. The benefits package is quite attractive, highlighting NEORIS's commitment to employee well-being and professional development.

🎯 Team & Company Context

🏢 Company Culture

Industry: NEORIS operates within the IT Services and Consulting industry, positioning itself as a "Digital Accelerator." They focus on helping companies navigate digital transformation and embrace future technologies, indicating a fast-paced, innovative, and client-centric environment.

Company Size: With over 4,000 professionals across 11 countries, NEORIS is a substantial global organization. This size suggests a structured environment with established processes, but also opportunities for cross-regional collaboration and diverse project exposure.

Founded: Founded 20 years ago, NEORIS has a solid history in the digital solutions space. This tenure implies stability and a deep understanding of market evolution, while their "startup culture" within a larger framework suggests a dynamic and agile approach to innovation.

Team Structure:

• The UX Design team likely operates within a broader Digital Transformation or IT Services unit, collaborating closely with project managers, business analysts, developers, and client stakeholders.

• Reporting structures may vary by project, but a Senior UX Designer would typically report to a UX Lead, Design Manager, or a Project Director.

Methodology:

• NEORIS emphasizes creating "high-value solutions for our clients," driven by innovation and continuous learning. This suggests a methodology that is likely agile, data-informed, and focused on delivering tangible business outcomes.

• Expect a blend of established consulting frameworks and agile design sprints, with a strong emphasis on user research and iterative design to ensure solutions meet user needs and business goals.

Company Website: http://www.neoris.com

📝 Enhancement Note: The description highlights a unique blend of a large, established company with a "startup culture." This implies that candidates should be comfortable with both structured processes and a dynamic, innovative mindset. The "Digital Accelerator" positioning means the company is focused on cutting-edge solutions and digital transformation.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as "Senior," indicating a position requiring significant autonomy, expertise, and the ability to mentor junior team members. A Senior UX Designer is expected to lead complex design initiatives, influence product strategy, and contribute to the continuous improvement of design processes.

Reporting Structure: The Senior UX Designer will likely report to a Design Manager, Head of UX, or a Project Lead within the digital services division. They will collaborate closely with cross-functional teams including Product Managers, Developers, Business Analysts, and potentially client-side stakeholders.

Operations Impact: The UX Designer's impact is critical to the success of NEORIS's digital solutions. By ensuring products and services are intuitive, efficient, and meet user needs, they directly contribute to client satisfaction, user adoption rates, and ultimately, the achievement of business objectives. Their work directly influences the perceived value and usability of the digital transformations NEORIS delivers.

Growth Opportunities:

• Leadership Development: Opportunity to lead design sprints, mentor junior designers, and potentially move into a UX Lead or Design Manager role.

• Specialization: Deepen expertise in specific areas of UX, such as user research, interaction design, service design, or design systems.

• Client-Facing Experience: Gain extensive experience working with a diverse range of clients across various industries, enhancing consulting and stakeholder management skills.

• Continuous Learning: Access to NEORIS's training platforms and potential for industry certifications or participation in conferences to stay at the forefront of UX innovation.

• Global Exposure: Opportunities to work on international projects and collaborate with diverse, multicultural teams.

📝 Enhancement Note: The "Senior" designation is key. Candidates should expect to not only execute design tasks but also to guide strategy, mentor others, and contribute to process improvements. The emphasis on "Digital Accelerator" suggests growth opportunities are tied to emerging technologies and innovative project work.

🌐 Work Environment

Office Type: Given the "On-site" designation and the company's nature as a digital accelerator and consulting firm, the work environment is likely a professional office setting designed for collaboration. This could include open-plan areas, private meeting rooms, and dedicated project spaces.

Office Location(s): The role is open in Colombia and Ecuador, with a specific mention of Quito, Ecuador. This suggests NEORIS has established offices in major business hubs within these countries, offering accessibility for local talent.

Workspace Context:

• Collaborative Spaces: The office will likely feature ample meeting rooms and common areas conducive to brainstorming, workshops, and cross-functional team discussions, which are vital for UX design.

• Technology & Tools: Expect access to modern office technology, reliable internet, and potentially dedicated workstations or access to necessary software licenses for design and collaboration tools.

• Team Interaction: The environment will foster regular interaction with colleagues, promoting a culture of knowledge sharing, feedback exchange, and team problem-solving, essential for iterative design processes.

Work Schedule: The standard 40-hour work week will likely be complemented by a degree of flexibility, common in the tech and consulting sector. However, consistent availability during core business hours will be necessary to support project timelines and client needs. The on-site nature implies a structured daily presence.

📝 Enhancement Note: The "On-site" requirement is significant. While flexibility might exist, the primary expectation is regular presence in the office, facilitating in-person collaboration and team cohesion, which is often preferred for complex design work and client engagements in consulting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or HR representative will conduct an initial call to assess basic qualifications, experience, and cultural fit.

• Technical Interview / Portfolio Review: A panel interview with senior UX designers or design leads, focusing on a deep dive into your portfolio. Be prepared to walk through 2-3 key case studies, explaining your process, decision-making, and impact.

• Hiring Manager Interview: An interview with the hiring manager (potentially Manuel Lunahuana) to discuss your experience, leadership potential, and alignment with NEORIS's strategic goals.

• Skills Assessment/Challenge: You may be given a small design challenge or asked to solve a hypothetical UX problem relevant to NEORIS's client work, testing your problem-solving and design thinking skills under pressure.

• Final Interview: Potentially a final interview with a higher-level manager or director to confirm suitability for the senior role and discuss compensation/benefits.

Portfolio Review Tips:

• Storytelling: Structure your case studies as compelling narratives. Clearly articulate the problem, your strategic approach, the challenges, your specific contributions, and the measurable outcomes.

• Process Focus: Emphasize your UX process (research, ideation, prototyping, testing, iteration). Highlight how you used specific tools (Figma, Miro, etc.) and methodologies to achieve results.

• Quantify Impact: Wherever possible, use data and metrics to demonstrate the success of your designs (e.g., improved conversion rates, increased user satisfaction scores, reduced task completion times).

• Showcase Figma Proficiency: Be ready to demonstrate your Figma skills, perhaps by sharing interactive prototypes or explaining complex components and workflows.

• Tailor to NEORIS: Research NEORIS's client work and industry focus to subtly tailor your presentation and highlight relevant experience.

Challenge Preparation:

• Understand the Context: If given a challenge, ensure you fully understand the problem, target users, and business goals. Ask clarifying questions.

• Think Aloud: Verbalize your thought process. Explain your assumptions, the methods you would use, and the rationale behind your decisions.

• Prioritize: For time-constrained challenges, focus on the most critical aspects and demonstrate a clear, albeit potentially high-level, approach.

• User-Centricity: Always bring it back to the user. How will your solution benefit them?

📝 Enhancement Note: The portfolio review is central to a UX Designer's application. For a senior role, the emphasis will be on strategic impact, leadership, and the ability to mentor, not just execution. The mention of specific tools like Figma and Miro in the requirements directly translates to what will be scrutinized in the portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for all stages of design, from wireframing and prototyping to high-fidelity mockups and design system management. Advanced proficiency is expected.

• Mural, Miro, Figjam, Whiteboard: Critical for collaborative ideation, journey mapping, user flow creation, and workshop facilitation. Experience with at least one is required.

• Microsoft Office Suite (Word, Excel, PowerPoint): Standard for documentation, data analysis, presentations, and general productivity.

• Microsoft Teams, Outlook: Primary communication and collaboration tools within the organization.

Analytics & Reporting:

• Optimal Workshop, Maze, Hotjar (and similar): Tools for usability testing, user behavior analysis, heatmaps, and session recordings. Experience here helps in validating designs and identifying areas for improvement based on real user data.

CRM & Automation:

• Jira, Confluence (and similar): Project management and documentation tools vital for tracking tasks, managing backlogs, documenting design specifications, and collaborating with development teams in an agile environment.

📝 Enhancement Note: The explicit listing of these tools indicates that hands-on experience is a hard requirement. Candidates should be prepared to discuss their proficiency and specific use cases for each tool during interviews and showcase them within their portfolio. The inclusion of analytics tools suggests a data-driven approach to design validation.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user in all design decisions. This means prioritizing user needs, conducting thorough research, and ensuring intuitive and accessible experiences.

• Innovation & Future-Forward: Embracing NEORIS's role as a "Digital Accelerator," the team values exploring new technologies and methodologies to create cutting-edge solutions.

• Collaboration & Teamwork: Working effectively across diverse teams (product, engineering, business) to achieve shared goals, fostering an environment of mutual respect and open communication.

• Continuous Learning: A dedication to staying updated with the latest design trends, tools, and best practices, and actively seeking opportunities for professional development.

• Client Focus & Value Delivery: A strong orientation towards delivering high-value, impactful solutions that meet client objectives and drive business success.

Collaboration Style:

• Cross-Functional Integration: Expect a highly collaborative environment where UX designers work closely with product managers, developers, business analysts, and other stakeholders from project inception through delivery.

• Iterative Feedback Loops: A culture that encourages regular feedback exchange, constructive critique, and iterative refinement of designs based on input from team members and users.

• Knowledge Sharing: An open approach to sharing insights, best practices, and learnings, potentially through internal workshops, design critiques, or documentation on platforms like Confluence.

📝 Enhancement Note: NEORIS's stated culture of "startup innovation" within a large organization suggests a culture that values agility, proactivity, and a willingness to challenge the status quo, balanced with the professionalism expected in a consulting firm.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: A common challenge will be to effectively advocate for user needs while ensuring designs align with business objectives, technical constraints, and project timelines.

• Managing Stakeholder Expectations: Effectively communicating design rationale and managing expectations across diverse stakeholders with varying levels of design understanding.

• Adapting to Diverse Client Projects: Quickly understanding the unique challenges, user bases, and business contexts of different clients and industries NEORIS serves.

• Keeping Pace with Technological Advancements: Continuously learning and adapting to new design tools, technologies, and user interaction paradigms in the rapidly evolving digital landscape.

Learning & Development Opportunities:

• Advanced UX Methodologies: Opportunities to expand expertise in specialized areas like service design, UX strategy, accessibility, or advanced user research techniques.

• Industry Certifications & Conferences: Support for attending relevant industry events and pursuing certifications to enhance professional credentials and network within the UX community.

• Mentorship Programs: Potential for mentorship from senior design leaders within NEORIS, providing guidance on career progression and skill development.

• Exposure to Emerging Technologies: Working on projects that leverage AI, IoT, cloud solutions, and other cutting-edge technologies, offering unique learning experiences.

📝 Enhancement Note: The challenges listed are typical for senior roles in consulting, requiring strong problem-solving and adaptability. The growth opportunities are directly tied to NEORIS's positioning as a "Digital Accelerator," offering exposure to advanced technologies and strategic design leadership.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting user needs with business requirements. How did you approach it, and what was the outcome?" (Focus on your process, compromise, and data-driven decisions.)

• "How do you ensure your designs are accessible and inclusive for all users?" (Highlight your understanding of accessibility standards and inclusive design principles.)

• "Walk me through your process for conducting user research for a complex product. What methods would you prioritize and why?" (Demonstrate your strategic approach to research planning and execution.)

Company & Culture Questions:

• "What interests you about NEORIS and our role as a Digital Accelerator?" (Connect your passion for innovation and digital transformation with NEORIS's mission.)

• "How do you approach collaboration with engineers and product managers who may have different priorities?" (Emphasize your communication skills, empathy, and ability to find common ground.)

• "Describe your experience working in a 'startup culture' within a larger organization." (Highlight your adaptability, proactivity, and ability to thrive in dynamic environments.)

Portfolio Presentation Strategy:

• Start with the "Why": Begin each case study by clearly defining the problem and the user's pain points.

• Show, Don't Just Tell: Use visuals (wireframes, prototypes, user flows) to illustrate your process and solutions. Ensure your Figma prototypes are interactive and well-organized.

• Explain Your Role: Be explicit about your specific contributions, especially if it was a team project.

• Articulate Decisions: For every design choice, be ready to explain the rationale, referencing user research, best practices, or business goals.

• Highlight Impact: Conclude with the results and impact of your design. Use metrics if available.

📝 Enhancement Note: Interview preparation for a senior UX role should focus on strategic thinking, leadership, and the ability to articulate complex design decisions and their impact. The emphasis on Figma and collaboration tools means demonstrating practical, hands-on application is crucial.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the Greenhouse application link provided.

• Portfolio Customization: Tailor your resume and portfolio to highlight experience most relevant to NEORIS's work as a "Digital Accelerator" and their focus on user-centered design for complex solutions. Prioritize case studies showcasing Figma proficiency and robust user research.

• Resume Optimization: Ensure your resume clearly lists your years of experience, key skills (especially Figma, Miro, user research methods, and prototyping), and quantifiable achievements. Use keywords from the job description naturally.

• Interview Preparation: Practice articulating your design process, decision-making, and the impact of your work using the STAR method. Prepare to present your portfolio with confidence, focusing on storytelling and data.

• Company Research: Thoroughly research NEORIS's website, recent projects, and company culture. Understand their positioning as a digital transformation partner and how your UX skills can contribute to their client success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.