UX Designer

📍 Job Overview

Job Title: UX Designer

Company: Informa Group Plc. (operating as Informa TechTarget)

Location: Georgetown, Penang, Malaysia

Job Type: Full-time

Category: User Experience (UX) Design

Date Posted: February 20, 2026

Experience Level: 2-5 Years

Remote Status: Hybrid (3 days in-office)

🚀 Role Summary

• Drive user-centered digital experiences through end-to-end user journey design for web and mobile platforms.

• Conduct comprehensive user research, including interviews and usability testing, to inform design decisions and validate engagement strategies.

• Translate complex user needs and business objectives into intuitive, effective, and accessible design solutions.

• Establish and monitor key UX metrics, leveraging A/B testing to drive measurable improvements in engagement and conversion rates.

• Collaborate closely with Product Managers, developers, and other stakeholders to ensure seamless integration of UX principles throughout the product development lifecycle.

📝 Enhancement Note: This role is positioned within the Product and Platform team at Informa TechTarget, a B2B technology information and marketing services provider. The emphasis on "faster to market and faster to revenue" for clients, coupled with the mention of an "R&D to ROI" framework, indicates a strong focus on business impact and measurable outcomes for UX initiatives. The role requires not only design execution but also strategic thinking around user needs, business goals, and data-driven validation.

📈 Primary Responsibilities

• Lead the design and refinement of user experiences by executing end-to-end user journeys for web and mobile platforms, ensuring intuitive and visually engaging interfaces.

• Conduct user research activities such as user interviews, surveys, and usability testing to deeply understand user needs, pain points, and behaviors.

• Translate complex user problems and business requirements into simple, effective, and innovative design solutions.

• Define, implement, and analyze UX metrics, utilizing A/B testing and other experimentation methods to validate and drive improvements in user engagement and conversion rates.

• Partner effectively with Product Managers, developers, QA testers, and business stakeholders to ensure a cohesive and integrated user experience throughout the product development lifecycle.

• Champion user advocacy within the product team, ensuring that user needs are prioritized and addressed in design and development decisions.

• Contribute to the establishment of design best practices and standards within the Product and Platform team.

📝 Enhancement Note: The responsibilities highlight a blend of strategic and tactical UX work. The emphasis on "establishing measurement and experimentation" and setting "UX metrics" to validate engagement and conversion points towards a data-driven approach to UX design, common in Revenue Operations (RevOps) and Go-To-Market (GTM) focused product teams where ROI is paramount.

🎓 Skills & Qualifications

Education: Bachelor's degree in Human-Computer Interaction (HCI), Design, Psychology, Computer Science, or a related field, or equivalent practical experience.

Experience: 2-5 years of progressive experience in UX design or a closely related role, with a demonstrated history of successfully delivering user-centered digital products.

Required Skills:

• Proven proficiency in wireframing, prototyping, and user journey mapping to visualize and communicate design concepts.

• Expertise in using industry-standard design tools such as Figma, Axure, Balsamiq, or similar platforms for creating mockups and interactive prototypes.

• Strong understanding of fundamental information architecture, usability principles, and user-centered design methodologies.

• Solid grasp of accessibility guidelines and best practices to ensure inclusive design.

• Demonstrated ability to collaborate effectively with Product Managers to interpret user needs and align design solutions with overarching business goals.

• Experience in planning and conducting user interviews, surveys, and usability testing sessions.

• Ability to work collaboratively with visual designers and developers, fostering clear communication and iterative feedback loops.

Preferred Skills:

• Familiarity with inclusive design principles and advanced accessibility standards (e.g., WCAG).

• Experience leading discovery sessions and effectively presenting design insights and recommendations to diverse stakeholder groups.

• Knowledge of various testing methodologies, including in-depth usability testing and sophisticated A/B testing frameworks.

• Strong organizational and project management skills, with the ability to manage multiple concurrent design initiatives and deadlines.

• Experience working within an Agile development environment.

📝 Enhancement Note: The specified experience level (2-5 years) suggests this role is for a mid-level UX Designer, expected to work semi-autonomously on defined projects while also contributing to broader team initiatives. The emphasis on "aligning design solutions with business goals" and "ROI" indicates a need for candidates who can articulate the business value of their design decisions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio demonstrating end-to-end UX design process, from research and ideation to final design and iteration.

• Case studies that clearly articulate the problem statement, your role, the design process undertaken, and the quantifiable impact of your solutions (e.g., improved conversion rates, reduced task completion time).

• Examples of wireframes, prototypes, user flows, and interactive mockups created using design tools like Figma, Axure, or Balsamiq.

• Documentation of user research methodologies employed and key insights derived that informed design decisions.

Process Documentation:

• Showcase your approach to mapping and optimizing user journeys, including common tools and techniques.

• Provide examples of how you have defined and tracked UX metrics, and how this data has informed design iterations or A/B tests.

• Demonstrate experience with user research methodologies and how findings are synthesized and communicated to stakeholders.

• Illustrate your process for translating user needs and business requirements into actionable design specifications.

📝 Enhancement Note: For a UX Designer role, a strong portfolio is paramount. The emphasis on "measurable outcomes," "engagement and conversion improvements," and "ROI" suggests that candidates should prioritize case studies that highlight business impact and data-driven validation of their design work, aligning with the GTM and RevOps focus of Informa TechTarget.

💵 Compensation & Benefits

Salary Range:

For a UX Designer with 2-5 years of experience in Penang, Malaysia, the estimated annual salary range is between MYR 60,000 and MYR 95,000. This estimate is based on industry benchmarks for similar roles in Malaysia, considering the specified experience level and the hybrid work model. Factors such as specific skill sets, portfolio strength, and interview performance can influence the final offer.

Benefits:

• Great community: A welcoming culture with in-person and online social events, charity events, and active diversity and inclusion networks.

• Broader impact: Up to four days per year for volunteering, with charity match funding.

• Career opportunity: Bespoke training and learning, mentoring platforms, and on-demand access to thousands of LinkedIn Learning courses. Support for internal job moves.

• Time out: Annual leave, birthday leave, and the flexibility to work from (almost!) anywhere for up to four weeks a year.

• Flexible personal benefits: A customizable range of personal benefits to choose from.

• Company-funded private medical cover: Comprehensive health insurance.

• ShareMatch scheme: Opportunity to become an Informa shareholder with free matching shares.

• Strong wellbeing support: Employee Assistance Program (EAP), mental health first aiders, healthy living subsidy, and access to health apps.

• Recognition for great work: Global awards and kudos programs.

• International collaboration: Opportunity to work with global teams.

Working Hours: The role is advertised with a standard 40-hour work week. However, the hybrid model allows for flexibility, with employees expected to be in the office three days a week and having the option to work remotely for the remaining two days.

📝 Enhancement Note: The salary range is an estimate for the Penang, Malaysia market. The benefits package is comprehensive, with a strong emphasis on professional development, work-life balance, and employee wellbeing, which are attractive to operations professionals seeking a supportive and growth-oriented environment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Business-to-Business (B2B) Technology Information and Digital Services. Informa TechTarget operates in a dynamic sector focused on providing market intelligence, data, and insights to technology buyers and sellers.

Company Size: Informa PLC is a FTSE 100 company with over 2000 colleagues globally. Informa TechTarget itself is a significant entity within this larger organization, with a substantial reach and presence. This size indicates a stable, established company with resources for professional development and global reach.

Founded: Informa PLC has a long history, founded in 1998, though its roots trace back further. Informa TechTarget (formerly TechTarget) has been a key player in B2B technology media and data for many years.

Team Structure:

• The UX Designer will be part of the Product and Platform team at Omdia (a division of Informa TechTarget).

• This team likely includes Product Managers, Developers, QA Engineers, and potentially other UX/UI specialists.

• The role involves close collaboration with Product Managers and developers, suggesting a cross-functional, Agile-like team structure.

Methodology:

• Data-Driven Decision Making: Informa TechTarget emphasizes "expert-led, data-driven, and digitally enabled services." The UX role is expected to contribute to this by using data from user research and A/B testing.

• Agile Development: While not explicitly stated, the collaboration with Product Managers and developers in a product lifecycle context strongly suggests an Agile or iterative development methodology.

• User-Centricity: The core of the role is to ensure user needs are at the forefront of product development, balancing them with business goals and technical feasibility.

• Focus on ROI: The company's mission to help clients accelerate growth from R&D to ROI underscores a results-oriented approach across all functions, including UX.

Company Website: http://www.informatechtarget.com

📝 Enhancement Note: Informa TechTarget's focus on B2B technology and data solutions means the UX Designer will be working in a domain where understanding complex user needs and translating them into actionable insights and efficient workflows is critical for driving client success and revenue. The company's global presence and FTSE 100 backing suggest a professional and structured work environment.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as a mid-level UX Designer, requiring 2-5 years of experience. This level typically involves taking ownership of specific features or smaller products, contributing significantly to design strategy, and mentoring more junior designers. The role requires both tactical execution (designing interfaces) and strategic input (research, A/B testing, aligning with business goals).

Reporting Structure: The UX Designer will report to a lead within the Product and Platform team, likely a Product Manager or a Head of Product/Design. They will work closely with a cross-functional team of developers and Product Managers.

Operations Impact: The UX Designer's impact is directly tied to improving the usability, engagement, and conversion rates of Informa TechTarget's digital platforms. By creating intuitive and effective user experiences, they will contribute to client satisfaction, lead generation, and ultimately, the company's revenue growth and its clients' ability to achieve ROI. The focus on "faster to revenue" for clients highlights the direct link between UX and business outcomes.

Growth Opportunities:

• Skill Specialization: Opportunities to deepen expertise in areas like user research methodologies, specific design tools, accessibility standards, or conversion rate optimization (CRO).

• Leadership Development: Potential to lead design initiatives for larger features or products, mentor junior designers, and contribute to design system development.

• Cross-functional Mobility: Exposure to Product Management, Development, and Marketing functions, offering pathways into related roles.

• Global Exposure: Working with international teams and on products with a global user base.

• Continuous Learning: Access to extensive learning resources through LinkedIn Learning and internal training programs.

📝 Enhancement Note: For operations professionals, this role offers a clear path to impact business metrics through user-centric product development. The growth opportunities are robust, allowing for specialization in UX, progression into leadership, or even lateral moves within the broader Informa TechTarget ecosystem, which is valuable for those seeking diverse career trajectories in the GTM space.

🌐 Work Environment

Office Type: The role is based in the Menara Skymind office in Georgetown, Penang. The company culture emphasizes in-person connection, with employees expected to work from the office three days a week. This suggests a collaborative and community-oriented workspace.

Office Location(s): Menara Skymind, No.37 Jalan Sultan Ahmad Shah, Georgetown, Penang, 10050, Malaysia. This location is central and likely accessible for local professionals.

Workspace Context:

• Collaborative Environment: The hybrid model (3 days in-office) is designed to foster collaboration, team synergy, and knowledge sharing through face-to-face interactions.

• Tools and Technology: Access to industry-standard design tools (Figma, Axure, Balsamiq) and potentially a design system. The company likely provides necessary hardware and software for design and research.

• Team Interaction: Opportunities for daily interaction with Product Managers, developers, and fellow designers, facilitating a dynamic and iterative design process.

Work Schedule: The standard working hours are 40 per week, with the hybrid model providing flexibility. The expectation of 3 days in the office allows for focused collaborative work during those days, while remote days can be used for deep work, research, or personal appointments, supporting a balanced approach to operations work.

📝 Enhancement Note: The hybrid model is a key aspect of the work environment, balancing the benefits of in-person collaboration with the flexibility of remote work. For operations professionals, this balance can enhance productivity and work-life integration, crucial for roles that often demand high focus and analytical rigor.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and experience against the job requirements.

• Hiring Manager/Team Interview: A discussion with the Hiring Manager or a lead Product Manager to delve deeper into your experience, design philosophy, and cultural fit. This may include behavioral questions.

• Portfolio Presentation & Design Challenge: A session where you present a case study from your portfolio, demonstrating your UX process, problem-solving skills, and ability to articulate design decisions. You might also be given a small design challenge to solve or discuss.

• Technical/Team Interview: A discussion with members of the Product and Platform team (e.g., developers, other designers) to assess your technical understanding, collaboration skills, and how you approach working within a team environment.

• Final Interview: Potentially an interview with a senior leader to discuss broader career aspirations and alignment with Informa TechTarget's vision.

Portfolio Review Tips:

• Curate Selectively: Choose 2-3 of your strongest projects that best showcase your end-to-end UX process and highlight your impact.

• Tell a Story: For each project, clearly articulate the problem, your specific role and contributions, the challenges you faced, your design solutions, and the measurable outcomes. Use data and metrics wherever possible.

• Show Your Process: Detail your research methods, ideation techniques, wireframing, prototyping, and testing phases. Explain why you made certain decisions.

• Highlight Collaboration: Demonstrate how you worked with stakeholders, Product Managers, and developers, and how you incorporated feedback.

• Focus on Impact: Quantify your achievements whenever possible (e.g., "increased conversion by X%", "reduced task completion time by Y seconds").

• Be Ready to Discuss: Prepare to walk through your portfolio and answer detailed questions about your design choices and methodologies.

Challenge Preparation:

• Understand the Context: If given a design challenge, ensure you fully understand the problem statement and any constraints. Ask clarifying questions.

• Think Aloud: For any live design exercise, verbalize your thought process. Explain your assumptions, how you'd approach research, and the design decisions you'd make.

• Focus on Process: Even if you can't complete a full design, demonstrating a strong understanding of the UX process and how you'd tackle the problem is key.

• Consider Business Goals: Relate your solutions back to the business objectives and the company's focus on ROI and client success.

📝 Enhancement Note: The interview process emphasizes demonstrating a practical understanding of UX principles, a strong portfolio that showcases measurable results, and the ability to collaborate effectively within a product team. Candidates should prepare to articulate how their UX work directly contributes to business objectives and client success, aligning with Informa TechTarget's GTM and revenue-focused approach.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Axure, Balsamiq (Proficiency in at least one is required). Figma is increasingly the industry standard for collaborative design.

• User Research: Tools for conducting interviews (e.g., Zoom, Google Meet), surveys (e.g., SurveyMonkey, Google Forms), and usability testing platforms (e.g., UserTesting.com, Lookback).

• Collaboration: Tools like Jira, Confluence, Slack, Microsoft Teams for project tracking, documentation, and team communication.

Analytics & Reporting:

• Web Analytics: Google Analytics or similar platforms to understand user behavior on digital platforms.

• A/B Testing Platforms: Tools like Optimizely, VWO (Visual Website Optimizer), or built-in platform capabilities for experimentation.

• Data Visualization: Tools like Tableau or Power BI might be used by the broader team, and UX Designers may need to interpret or contribute to dashboards.

CRM & Automation:

• While not a primary design tool, familiarity with CRM systems (e.g., Salesforce) and marketing automation platforms can provide context for user journeys and conversion funnels relevant to Informa TechTarget's B2B clients.

📝 Enhancement Note: Proficiency with Figma is highly valued in modern UX roles. The emphasis on A/B testing and analytics tools underscores the need for a UX Designer who can not only create beautiful interfaces but also measure and iterate on their effectiveness, driving quantifiable improvements aligned with business goals.

👥 Team Culture & Values

Operations Values:

• Data-Driven: A strong emphasis on using data, research, and experimentation to inform decisions and measure impact.

• Customer-Centric: A commitment to understanding and serving the needs of both internal and external customers (clients).

• Collaborative: Encouraging teamwork, open communication, and cross-functional partnerships to achieve shared goals.

• Innovative: Fostering an environment where new ideas are welcomed and continuous improvement is encouraged.

• Results-Oriented: A focus on delivering tangible outcomes and demonstrating ROI for initiatives.

Collaboration Style:

• Cross-Functional Integration: The UX Designer is expected to work closely with Product Managers and developers, participating actively in team rituals like sprint planning and reviews.

• Iterative Feedback: An open culture for giving and receiving constructive feedback on designs and processes.

• Knowledge Sharing: Encouraging the sharing of best practices, user insights, and design techniques across the team and the broader design community.

• Agile Mindset: Embracing flexibility, adaptability, and a willingness to iterate based on new information or changing requirements.

📝 Enhancement Note: Informa TechTarget's values align well with the operational rigor expected in GTM and RevOps environments. The emphasis on data, results, and collaboration indicates a professional setting where UX professionals can contribute meaningfully to business success and see the impact of their work.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively mediating between user desires, technical constraints, and business objectives to find optimal solutions.

• Quantifying UX Impact: Clearly demonstrating the ROI of UX design initiatives, especially in a B2B context where sales cycles can be long.

• Adapting to Evolving Technology: Staying current with new design tools, methodologies, and platform capabilities in the fast-paced tech industry.

• Cross-Cultural Collaboration: Working effectively with diverse teams across different geographies and time zones.

Learning & Development Opportunities:

• Specialized Training: Access to online courses (LinkedIn Learning), workshops, and potentially industry conferences focused on advanced UX techniques, AI in design, or specific platform development.

• Mentorship Programs: Opportunities to learn from senior designers or product leaders within Informa TechTarget.

• Design System Contribution: Involvement in building or refining a design system, which is a significant growth area for UX designers.

• Leadership Track: Potential to move into lead designer roles, manage design projects, or even transition into product management.

📝 Enhancement Note: The challenges presented are common in product-focused operations roles. The growth opportunities are substantial, particularly the emphasis on continuous learning and potential leadership development, which are key drivers for operations professionals seeking long-term career advancement.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting stakeholder requirements with user needs. How did you resolve it, and what was the outcome?" (Focus on your negotiation, research, and problem-solving process.)

• "How do you approach defining and measuring UX success for a new feature or product? What KPIs do you typically track?" (Highlight your understanding of metrics, A/B testing, and ROI.)

Company & Culture Questions:

• "Based on your understanding of Informa TechTarget, how do you see UX contributing to our mission of accelerating growth from R&D to ROI for our clients?" (Demonstrate your research and strategic thinking.)

• "Describe your ideal collaboration style with Product Managers and Developers. How do you ensure effective communication and alignment?" (Emphasize teamwork and communication skills.)

Portfolio Presentation Strategy:

• Structure: For each case study, follow a clear narrative: Problem -> Your Role -> Process -> Solution -> Impact (Metrics/Results).

• Visuals: Use high-quality mockups, wireframes, and prototypes. Annotate key design decisions.

• Storytelling: Engage the interviewers by presenting your work as a story, highlighting challenges and how you overcame them.

• Quantify Impact: Be prepared to discuss the measurable outcomes of your designs (e.g., conversion rate improvements, user engagement data).

• Be Specific: Instead of saying "I did user research," explain what kind of research, who you researched, and what you learned that changed the design.

📝 Enhancement Note: Interview preparation should focus on demonstrating how your UX skills directly contribute to business objectives, revenue generation, and client success. Prepare specific examples that showcase your data-driven approach, problem-solving capabilities, and collaborative spirit, aligning with Informa TechTarget's B2B technology focus.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on SmartRecruiters.

• Portfolio Customization: Tailor your resume and portfolio to highlight your experience with B2B technology products, user research, A/B testing, and your ability to drive measurable business outcomes (engagement, conversion, ROI). Ensure your portfolio contains case studies with quantifiable results.

• Resume Optimization: Clearly articulate your 2-5 years of UX design experience, mentioning specific tools like Figma, Axure, and your proficiency in wireframing, prototyping, and user journey mapping. Use keywords from the job description.

• Interview Preparation: Practice presenting your portfolio case studies, focusing on your problem-solving process, collaboration with cross-functional teams, and the business impact of your designs. Be ready to discuss your experience with user research and data-driven design.

• Company Research: Thoroughly research Informa TechTarget, its products, and its mission. Understand how their services help technology buyers and sellers accelerate growth and achieve ROI. This will help you tailor your answers and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.