UX Designer

📍 Job Overview

Job Title: UX Designer

Company: Computershare

Location: Bristol, United Kingdom

Job Type: Full time

Category: User Experience (UX) Design / Product Design

Date Posted: 2026-03-27

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid (3 days in office)

🚀 Role Summary

• Design and deliver end-to-end user experiences for complex, global financial products, directly impacting user financial well-being and engagement with employee share plans.

• Drive UX and product maturity across the organization by researching, advocating for, and implementing user-centric design principles and best practices.

• Collaborate with Product Managers, Business Analysts, Developers, and Compliance teams to ensure seamless implementation of intuitive, accessible, and value-driven solutions.

• Apply data visualization techniques to simplify complex financial information, aligning user needs with critical business outcomes such as revenue optimization and cost efficiency.

📝 Enhancement Note: This role is positioned within Computershare's Global Plans division, focusing on employee share plans. The UX Designer will be instrumental in enhancing the user experience of financial products for millions of end-users globally, requiring a strong understanding of financial services concepts and a commitment to inclusive design.

📈 Primary Responsibilities

• Design intuitive and accessible user interfaces for complex financial products, ensuring global usability across diverse user segments.

• Conduct comprehensive user research, usability testing, and design reviews to validate and iteratively refine design solutions.

• Partner with cross-functional teams, including Product Managers, Business Analysts, and Developers, to ensure successful and timely implementation of design specifications.

• Implement and champion accessibility standards (WCAG) and inclusive design practices throughout the product development lifecycle.

• Utilize data visualization techniques to effectively communicate complex financial data and product performance to end-users.

• Lead and participate in Service Design workshops, journey mapping sessions, and strategic planning initiatives to drive product innovation.

• Collaborate closely with the compliance team to ensure designs meet regulatory requirements and uphold fair treatment of vulnerable customers.

• Create and maintain detailed design artifacts, including wireframes, mockups, and prototypes, primarily using Figma.

📝 Enhancement Note: The emphasis on "operational improvements in the design process" suggests a need for the candidate to not only design but also to optimize the UX design workflow itself, making it more efficient and effective within the organization.

🎓 Skills & Qualifications

Education: Bachelor's degree in Human-Computer Interaction, Design, Computer Science, Psychology, or a related field, or equivalent practical experience in UX design.

Experience: Proven experience as a UX Designer in complex, fast-paced environments, with a minimum of 2-5 years of professional experience. Experience in financial services or a strong interest in financial products is highly preferred.

Required Skills:

• Demonstrated expertise in UX design principles, methodologies, and best practices.

• Strong portfolio showcasing a robust UX process, design thinking, and successful design outcomes for complex products.

• Proficiency in design and prototyping tools, with expert-level skills in Figma.

• Experience with collaborative design tools such as Miro.

• Solid understanding of accessibility standards (WCAG) and inclusive design principles.

• Analytical and logical thinking abilities, with a proven track record of gathering and analyzing information for informed decision-making and problem-solving.

• Excellent verbal and written communication skills, with the ability to articulate design rationale clearly and persuasively.

Preferred Skills:

• Experience within the financial services industry or with financial products.

• Familiarity with project management and collaboration tools like Jira and Confluence.

• Experience in conducting Service Design workshops and journey mapping.

• Ability to interpret data and apply insights to design decisions, contributing to revenue and cost optimization goals.

• Confidence to constructively challenge ideas and engage in robust design discussions.

📝 Enhancement Note: The requirement for "operational improvements in the design process" implies that candidates with experience in streamlining design workflows, implementing design systems, or improving collaboration efficiency within design teams will be highly valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating end-to-end UX design process, from research and ideation to final design and iteration.

• Case studies that clearly articulate design challenges, user needs, the design process employed, and measurable outcomes or impact.

• Examples of complex financial product designs, showcasing an ability to simplify intricate information and enhance user comprehension.

• Demonstrations of implementing accessibility standards (WCAG) and inclusive design principles within your projects.

Process Documentation:

• Showcase examples of how you have documented user research findings, usability test results, and design decisions.

• Include examples of creating and utilizing journey maps, service blueprints, or other process flow diagrams to understand and improve user experiences.

• Provide evidence of contributing to or optimizing design workflows and processes within previous roles.

• Demonstrate how you have collaborated with development teams to ensure accurate implementation of designs and have provided necessary documentation for their understanding.

📝 Enhancement Note: The portfolio should highlight not just final designs but also the strategic thinking, research methodologies, and iterative processes that led to those designs, especially within the context of financial products and regulatory environments.

💵 Compensation & Benefits

Salary Range: Based on location (Bristol, UK), experience level, and the specialist nature of UX design within financial services, a competitive salary range for a mid-level UX Designer (2-5 years experience) in Bristol is estimated to be between £45,000 - £65,000 per annum. This estimate is derived from current market data for UX roles in the UK technology and finance sectors, adjusted for the specific responsibilities and hybrid work model.

Benefits:

• Flexible Work: Comprehensive flexible working arrangements to support work-life balance.

• Health and Wellbeing: Tailored rewards and programs designed to support employee health and wellbeing.

• Share Purchase Plan: Opportunity to invest in Computershare shares with a company contribution, fostering a sense of ownership.

• Recognition Awards: Formal and informal recognition programs to acknowledge outstanding contributions.

• Team Get-Togethers: Opportunities for team building and social interaction to foster a strong community.

• Professional Development: Access to resources and opportunities for continuous learning and career growth.

Working Hours: Standard full-time working hours (estimated 40 hours per week), with flexibility offered within the hybrid work model. The role requires a minimum of three days per week in the Bristol office.

📝 Enhancement Note: The salary range is an estimate based on general market data for UX Designers in the UK. Actual compensation may vary based on the candidate's specific qualifications, experience, and the prevailing market conditions at the time of offer. The benefits package is designed to be comprehensive, reflecting Computershare's commitment to employee well-being and engagement.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services & Technology (Specializing in Employee Share Plans and Financial Administration). Computershare operates globally, providing critical services for employee compensation and financial management. This industry demands high levels of accuracy, security, compliance, and user trust.

Company Size: Computershare is a large, global organization with over 12,000 employees across 22 countries. This size suggests a stable, established company with robust processes, significant resources, and opportunities for international exposure.

Founded: Computershare was founded in 1978. Its long history indicates deep industry expertise, resilience, and a mature understanding of the financial administration landscape. The company's growth and evolution over decades have likely shaped its culture towards stability, innovation, and a focus on long-term client relationships.

Team Structure:

• The UX Designer will be part of the global Product team, likely within the Global Plans division. This team will include Product Managers, Business Analysts, and other UX/UI specialists.

• Reporting is likely to a Head of Product, UX Lead, or Product Design Manager.

Methodology:

• User-Centricity: A strong emphasis on understanding and designing for user needs, driven by research and testing.

• Data-Driven Design: Utilizing data, including user behavior analytics and business metrics, to inform design decisions and measure impact.

• Agile Development: Likely operating within an Agile framework, requiring iterative design and collaboration with development sprints.

• Process Optimization: A focus on improving both the product's user experience and the internal design and development processes.

Company Website: https://www.computershare.com/

📝 Enhancement Note: The company's focus on employee share plans and financial administration means that design decisions have direct implications for users' financial futures. This requires a mature approach to design, balancing user needs with stringent regulatory compliance and business objectives.

📈 Career & Growth Analysis

Operations Career Level: This UX Designer role is positioned at a mid-level, typically requiring 2-5 years of dedicated UX experience. It involves taking ownership of design projects, contributing significantly to product strategy, and mentoring junior designers if applicable. The role demands a blend of creative design skills and analytical rigor, with an expectation to influence product direction and drive operational improvements within the design process.

Reporting Structure: The UX Designer will likely report to a Senior Product Manager, Head of UX/Product Design, or a similar leadership role within the Product team. This structure provides access to strategic direction while allowing for autonomy in design execution. Collaboration will be extensive with Product Managers, Business Analysts, and Engineering teams.

Operations Impact: The UX Designer's work directly impacts the usability, accessibility, and effectiveness of Computershare's global financial products. By creating intuitive interfaces and simplifying complex financial information, the role contributes to increased user satisfaction, higher adoption rates, improved efficiency for end-users, and ultimately, stronger client relationships and revenue generation for Computershare. The role also influences product maturity and operational efficiency within the design function.

Growth Opportunities:

• Specialization: Deepen expertise in UX for financial services, employee share plans, or specific areas like data visualization and accessibility.

• Leadership: Progress to Senior UX Designer, Lead UX Designer, or UX Manager roles, taking on more strategic responsibilities and managing design teams.

• Cross-functional Mobility: Transition into Product Management, Service Design, or related roles within the tech or product divisions.

• Skill Enhancement: Develop expertise in new design tools, methodologies, or emerging technologies through internal training, external courses, and conference participation.

• Global Exposure: Gain experience working on products used by millions worldwide and collaborating with international teams.

📝 Enhancement Note: The role offers a clear path for growth within a large, established financial services organization. The emphasis on "driving UX and product maturity" indicates opportunities to shape processes and contribute to the strategic evolution of design practices.

🌐 Work Environment

Office Type: Hybrid work model, requiring a minimum of three days per week in the designated office (Bristol, Edinburgh, or Zurich). This suggests a modern, collaborative office space designed to facilitate teamwork, brainstorming, and in-person interaction, while also supporting remote work flexibility.

Office Location(s):

• Bristol, United Kingdom: The Pavilions, Bridgwater Road, BS13 8AE.

• Edinburgh, United Kingdom: Specific location not provided, but assumed to be a modern office facility.

• Zurich, Switzerland: Specific location not provided, but assumed to be a modern office facility.

The hybrid model at these locations offers employees the benefit of in-person collaboration and team connection, balanced with the flexibility of remote work.

Workspace Context:

• Collaborative Environment: The office setup is expected to support teamwork, with meeting rooms, shared workspaces, and areas for informal discussions.

• Operations Tools & Technology: Access to industry-standard design tools like Figma and Miro, as well as collaboration platforms like Jira and Confluence, will be readily available. High-speed internet and necessary IT infrastructure are standard.

• Team Interaction: Opportunities for direct interaction with Product Managers, Developers, Analysts, and fellow UX designers, fostering a dynamic and supportive work environment.

Work Schedule: A standard full-time work schedule (approximately 40 hours per week) is expected, with the flexibility to manage hours around the hybrid office attendance requirement and project deadlines. This allows for effective management of design tasks, research activities, and team collaboration.

📝 Enhancement Note: The hybrid model is a key feature, indicating a company that values both in-person collaboration and employee flexibility. The specific office locations provide geographical options, enhancing accessibility for a wider talent pool.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and portfolios. Candidates with strong portfolios demonstrating relevant experience will be shortlisted.

• Technical Interview/Portfolio Review: A dedicated session to deep-dive into the candidate's portfolio. Expect to discuss specific projects, design processes, challenges faced, solutions implemented, and the impact of your work. Be prepared to articulate your rationale for design decisions.

• Skills-Based Assessment/Case Study: A practical exercise, potentially a design challenge or a review of a provided case study, to assess problem-solving skills, design thinking, and proficiency with tools like Figma. This might involve optimizing an existing interface or designing a new feature.

• Team/Stakeholder Interviews: Meetings with Product Managers, fellow designers, and potentially developers or business analysts to assess cultural fit, collaboration style, and communication skills. Questions will focus on how you work with others, handle feedback, and contribute to a team.

• Final Interview: Typically with a senior leader or hiring manager to discuss overall fit, career aspirations, and confirm alignment with the role and company.

Portfolio Review Tips:

• Curate Selectively: Focus on 3-5 of your strongest, most relevant projects. Prioritize those that showcase your UX process, problem-solving abilities, and impact, ideally within complex or regulated industries.

• Tell a Story: For each project, clearly outline the problem, your role, the process (research, ideation, design, testing), the solutions, and the results (quantifiable if possible). Use visuals effectively.

• Highlight Process: Emphasize your UX methodology, research techniques, and iterative design approach. Show how you translated user needs and business goals into design solutions.

• Demonstrate Tool Proficiency: Clearly indicate the tools used (Figma, Miro, etc.) and how they facilitated your design process.

• Address Financial Context: If applicable, highlight experience with financial products, compliance, or accessibility standards. If not, demonstrate how you would approach these considerations.

Challenge Preparation:

• Understand the Context: If given a case study or challenge, thoroughly analyze the requirements, target users, and business objectives.

• Think Aloud: For live challenges, articulate your thought process clearly. Explain your assumptions, the trade-offs you're making, and your reasoning.

• Prioritize and Scope: Given time constraints, focus on the most critical aspects of the problem. Clearly state what you are addressing and what you are deferring.

• Showcase Operations Thinking: Demonstrate how you consider efficiency, scalability, and user workflow optimization within your design solutions.

📝 Enhancement Note: The emphasis on "complex financial products" and "compliance" means that interviewers will be looking for a candidate who can balance user needs with strict regulatory requirements and business objectives, demonstrating a mature and responsible approach to design.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Expert-level proficiency required for UI design, prototyping, and creating design systems. Essential for collaboration and delivering design assets.

• Miro: Strong experience needed for collaborative whiteboarding, brainstorming, journey mapping, service design workshops, and affinity diagramming.

• Jira: Familiarity expected for agile project management, tracking user stories, bugs, and design tasks within development sprints.

• Confluence: Familiarity expected for documentation, knowledge sharing, and maintaining design guidelines or project information.

Analytics & Reporting:

• Data Visualization Tools: Experience with tools or techniques for creating impactful data visualizations to simplify complex financial information. This could include built-in Figma plugins, specialized BI tools, or understanding how to guide developers in implementing visualizations.

• User Analytics Platforms: Familiarity with tools like Google Analytics, Amplitude, or similar platforms to understand user behavior and inform design decisions.

CRM & Automation: While not primary design tools, an understanding of how UX design impacts CRM systems and automated workflows can be beneficial. Familiarity with how user data flows through these systems may be relevant for designing integrated experiences.

📝 Enhancement Note: Proficiency in Figma is a core requirement, highlighting its central role in the design workflow. Familiarity with Jira and Confluence indicates an integration into an Agile development process where collaboration and documentation are key.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the end-user, ensuring their needs are at the forefront of all design decisions. This translates to empathy in research and designing for intuitive, positive experiences.

• Excellence & Precision: Given the financial nature of the products, there's a strong emphasis on accuracy, attention to detail, and delivering high-quality, reliable designs. This also extends to operational excellence in the design process.

• Collaboration & Teamwork: A spirit of working together across disciplines (UX, Product Management, Development, Compliance) to achieve common goals, fostering a supportive and communicative environment.

• Innovation & Continuous Improvement: Encouraging the exploration of new ideas, methodologies, and technologies to enhance both product offerings and internal processes, including the design workflow itself.

• Integrity & Responsibility: Upholding ethical standards, ensuring fair treatment of customers, and designing solutions that are secure and compliant with regulations.

Collaboration Style:

• Cross-functional Integration: The UX Designer will work closely with Product Managers to define product strategy, Business Analysts to gather requirements, and Developers to ensure accurate implementation.

• Feedback-Driven: An open culture where constructive feedback is welcomed and exchanged freely, both within the design team and with stakeholders, to refine designs and processes.

• Shared Ownership: A collective responsibility for product success, where team members contribute their expertise and support each other to overcome challenges.

• Process Improvement Focus: A proactive approach to identifying bottlenecks or inefficiencies in the design lifecycle and collaborating to implement improvements.

📝 Enhancement Note: The combination of "user-centricity," "excellence & precision," and "integrity & responsibility" is crucial for a UX Designer in the financial services sector. The role requires balancing user needs with the stringent demands of the industry.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Financial Products: Designing intuitive user experiences for complex financial instruments and global platforms requires significant research, simplification skills, and attention to detail.

• Regulatory Compliance: Navigating stringent financial regulations and accessibility standards (WCAG) while maintaining a user-friendly design.

• Global User Base: Catering to diverse user needs, cultural nuances, and technological access across multiple countries.

• Driving Maturity: Influencing and uplifting the overall UX maturity within the organization and potentially across different product teams.

• Balancing Stakeholder Needs: Aligning the needs of end-users, business stakeholders, and compliance requirements effectively.

Learning & Development Opportunities:

• Specialized Training: Opportunities to deepen knowledge in financial product design, advanced accessibility, data visualization, and service design methodologies.

• Industry Conferences: Attending relevant UX, design, and FinTech conferences to stay abreast of industry trends and network.

• Mentorship Programs: Access to experienced design leaders and product professionals for guidance and career development.

• Internal Workshops & Knowledge Sharing: Participating in sessions focused on improving design processes, tool proficiency, and sharing best practices across teams.

• Exposure to Global Markets: Gaining insights into user behavior and market specificities across different regions where Computershare operates.

📝 Enhancement Note: The challenges presented are inherent to working in a regulated, global industry. The growth opportunities are designed to help individuals overcome these challenges and advance their careers within Companieshare's expanding operations.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing a complex financial product from scratch. How do you ensure user needs are met while adhering to regulations?" (Focus on research, iterative design, stakeholder collaboration, and compliance considerations.)

• "How would you approach simplifying a highly technical financial feature for a global audience with varying levels of financial literacy?" (Highlight your simplification techniques, data visualization skills, and user segmentation.)

• "Discuss a time you had to advocate for a user-centric design decision that conflicted with business or technical constraints. How did you navigate this?" (Demonstrate your persuasive communication, data-driven approach, and ability to find balanced solutions.)

Company & Culture Questions:

• "What interests you about Computershare and specifically our Global Plans division?" (Research the company's mission, values, and recent news. Connect your skills to their goals.)

• "How do you approach working in a hybrid environment and collaborating with a global team?" (Discuss your strategies for effective communication, time zone management, and building rapport remotely.)

Portfolio Presentation Strategy:

• Structure is Key: For each project, clearly present the problem statement, your specific role and contributions, the UX process followed (research, ideation, wireframing, prototyping, testing), key design decisions and rationale, and measurable outcomes.

• Visual Storytelling: Use clear, high-fidelity mockups and prototypes. Embed short videos or GIFs to showcase interactive elements. Annotate key design features and explain their purpose.

• Focus on Impact: Quantify your achievements whenever possible (e.g., "improved conversion rates by X%", "reduced support tickets by Y%", "increased task completion time by Z%"). If quantitative data isn't available, focus on qualitative improvements and user feedback.

• Demonstrate Problem-Solving: Highlight how you overcame challenges, managed trade-offs, and iterated on designs based on feedback and data.

• Be Prepared for Questions: Anticipate questions about your design choices, the tools you used, how you handled feedback, and what you would do differently.

📝 Enhancement Note: The interview process will likely assess not only your design skills but also your ability to operate within a regulated industry, collaborate effectively with diverse teams, and contribute to the operational efficiency of the design function.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on the Computershare careers portal.

• Tailor your Resume: Highlight experience relevant to complex product design, financial services (if applicable), accessibility, and process optimization. Use keywords from the job description.

• Curate Your Portfolio: Select 3-5 of your strongest projects that best showcase your UX process, problem-solving skills, and impact, particularly those relevant to financial products or complex systems. Ensure it's easily accessible online.

• Prepare Your Portfolio Presentation: Practice walking through your chosen projects, clearly articulating the problem, your process, your solutions, and the outcomes. Be ready to discuss your design rationale and answer in-depth questions.

• Research Computershare: Understand their business, their values, and their focus on employee share plans. Consider how your skills can contribute to their mission and the specific challenges of designing for their user base.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.