UX Designer

📍 Job Overview

Job Title: UX Designer

Company: Comcast

Location: Philadelphia, Pennsylvania, United States

Job Type: FULL_TIME

Category: User Experience Design / Digital Media Operations

Date Posted: January 14, 2026

Experience Level: Entry-Level (0-2 Years)

Remote Status: On-site

🚀 Role Summary

• Focuses on enhancing customer usability and the digital media experience across Comcast's platforms.

• Involved in the strategic design, front-end prototyping, and user research for web and mobile digital delivery channels.

• Contributes to the development and enhancement of external digital communications and public-facing websites.

• Supports the expansion of digital delivery channels to improve user access to company content and resources.

📝 Enhancement Note: This role is positioned as an entry-level UX Designer within a large, established media and technology company. The emphasis on "researching customer usability experience of digital media," "assessing usability, look and feel of the Web site," and "creating simple demos" points towards a foundational role focused on user research, usability testing, and early-stage prototyping within a structured environment. The "Operations" aspect is implicit in the continuous monitoring and improvement of digital channels to ensure efficient and effective user engagement and content delivery, aligning with GTM (Go-To-Market) operational efficiency.

📈 Primary Responsibilities

• Conduct user research to understand customer needs, behaviors, and pain points related to digital media consumption and interaction.

• Evaluate the usability and user experience of existing and proposed web designs, digital interfaces, and content delivery platforms.

• Develop and present user-centered design concepts, wireframes, and prototypes for web, mobile, and other digital platforms.

• Collaborate with cross-functional teams, including product managers, developers, and content strategists, to translate user insights into actionable design solutions.

• Assist in the creation and documentation of user flows, journey maps, and design specifications.

• Monitor digital media performance metrics and user feedback to identify areas for improvement and inform design iterations.

• Contribute to the development of style guides and design systems to ensure consistency across digital touchpoints.

• Support the maintenance and enhancement of the company's public website and digital communications channels.

📝 Enhancement Note: The responsibilities highlight a blend of tactical UX activities (research, prototyping, evaluation) and strategic contributions (contributing to strategy, enhancing channels). The emphasis on "monitoring the digital media form created to determine traffic through the Web site" suggests a focus on performance metrics and data analysis, which is a core component of operational efficiency in GTM and digital product management.

🎓 Skills & Qualifications

Education: Bachelor's Degree in Human-Computer Interaction (HCI), Design, Psychology, Computer Science, or a related field is preferred. Equivalent combination of relevant coursework and extensive professional experience will also be considered.

Experience: 0-2 years of direct experience in User Experience (UX) design, User Interface (UI) design, or a related digital design role.

Required Skills:

• Foundational understanding of user research methodologies (e.g., surveys, interviews, usability testing).

• Proficiency in UX/UI design principles and best practices.

• Experience with design and prototyping tools (e.g., Figma, Sketch, Adobe XD, InVision).

• Strong understanding of user-centered design processes.

• Excellent written and verbal communication skills for articulating design decisions and collaborating with teams.

• Ability to translate complex requirements into intuitive and user-friendly designs.

• Basic understanding of front-end development concepts (HTML, CSS) to inform design feasibility.

Preferred Skills:

• Experience with customer journey mapping and persona development.

• Familiarity with web analytics tools (e.g., Google Analytics) for understanding user behavior.

• Knowledge of accessibility standards (WCAG) and their application in design.

• Experience in the media, telecommunications, or technology industry.

• Basic understanding of A/B testing principles for optimizing user experiences.

• Portfolio showcasing a range of UX/UI design projects, including research, wireframing, prototyping, and final deliverables.

📝 Enhancement Note: The "0-2 Years" experience requirement strongly suggests an entry-level role. The emphasis on "developing competence in own area by performing routine work" and "depends on others for instruction, guidance and direction" reinforces this. The preferred skills like analytics and A/B testing are highly relevant for an operations-focused UX role that aims to optimize digital touchpoints for business impact.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio demonstrating a minimum of 2-3 distinct UX design projects.

• Projects should clearly illustrate the candidate's process from problem definition and user research through to design solutions and final outcomes.

• Showcase a range of deliverables including user research findings, personas, user flows, wireframes, interactive prototypes, and final UI designs.

Process Documentation:

• Ability to document design processes, user research findings, and design decisions clearly and concisely.

• Showcase an understanding of workflow design and optimization, particularly as it pertains to user interaction with digital platforms.

• Demonstrate experience in iterating on designs based on feedback and data analysis.

📝 Enhancement Note: For an entry-level role, the portfolio is critical for demonstrating potential and understanding of the UX process, even without extensive professional experience. The emphasis on "process documentation" and "workflow design" links directly to the operational aspect of ensuring consistent and efficient user journeys.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Entry-Level UX Designers in Philadelphia, PA, the estimated annual salary range is $65,000 - $85,000. This estimate considers the cost of living in Philadelphia, the experience level (0-2 years), and the industry (Technology/Media).

Benefits:

• Comprehensive Health, Dental, and Vision Insurance: Covering medical needs for employees and their families.

• Retirement Savings Plan (401k): With potential company match to support long-term financial goals.

• Paid Time Off (PTO): Including vacation days, sick leave, and company holidays for work-life balance.

• Employee Assistance Program (EAP): Providing confidential counseling and support services.

• Professional Development Opportunities: Including training, workshops, and potential for tuition reimbursement.

• Employee Discounts: On Comcast products and services.

• Life Insurance and Disability Coverage: Providing financial security.

Working Hours: Standard full-time hours are approximately 40 hours per week. While the role is on-site, there may be some flexibility in daily start/end times, subject to team and management approval. Occasional overtime may be required for project deadlines, and the ability to work nights and weekends is noted as a possibility in the job description.

📝 Enhancement Note: Salary range is an estimate based on industry data for a similar role and location. The "0-2 Years" experience level and the requirement to "perform routine work" suggest the lower to mid-range of this estimate. The mention of "nights and weekends, variable schedule(s) and overtime as necessary" indicates a need for flexibility, common in project-driven operational roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Media and Technology. Comcast is a Fortune 50 company and a leader in broadband, entertainment, and communications. Its operations span cable, internet, voice, and media services, requiring robust digital platforms to serve millions of customers.

Company Size: Large Enterprise (Over 10,000 employees). This implies a structured corporate environment with established processes and specialized teams.

Founded: 1963. Comcast has a long history of growth and innovation, evolving from a small cable operator to a major player in the media and technology landscape.

Team Structure:

• The UX Designer will likely be part of a broader Digital Product Development, Marketing, or Customer Experience team.

• This team will collaborate closely with front-end developers, product managers, content strategists, and potentially marketing operations specialists.

• Reporting structure is likely to a UX Lead, Design Manager, or a Product Director, with guidance from senior team members.

Methodology:

• Comcast emphasizes a customer-first approach, driving innovation and leading the future in media and technology.

• The company likely employs agile development methodologies for product and feature releases, requiring designers to be adaptable and responsive to changing requirements.

• Data-driven decision-making is expected, with a focus on utilizing customer feedback and performance metrics to guide design and operational improvements.

• A strong emphasis on teamwork and collaboration is highlighted in their operating principles.

Company Website: https://corporate.comcast.com/

📝 Enhancement Note: The company culture emphasizes innovation, customer focus, and teamwork. For a UX Designer, this means contributing to cutting-edge products while maintaining a deep understanding of customer needs and operational efficiency in delivering those products. The large company size suggests a need for strong interpersonal skills and the ability to navigate complex organizational structures.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level UX Designer. This role is focused on gaining foundational experience and developing core competencies in user experience research, design, and prototyping. The responsibilities are routine, requiring direction and guidance from more senior team members.

Reporting Structure: The UX Designer will report to a manager or lead within the UX/Design or Digital Product team. They will work collaboratively with other designers, developers, and product stakeholders, receiving mentorship and direction on projects.

Operations Impact: While this is an entry-level role, the UX Designer's work directly impacts the customer experience and, by extension, operational efficiency. By ensuring intuitive and user-friendly digital interfaces, they help reduce customer support inquiries, improve conversion rates for digital services, and enhance overall customer satisfaction, contributing to Comcast's GTM strategy and revenue generation.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific areas of UX, such as user research, interaction design, usability testing, or accessibility.

• Cross-Functional Exposure: Gain experience working with various departments (e.g., product management, engineering, marketing operations) to understand broader business objectives and operational workflows.

• Project Leadership: As experience grows, opportunities may arise to lead smaller design initiatives or take on more complex features.

• Mentorship: Access to senior designers and UX professionals for guidance and career advice.

• Advancement: Potential progression to Mid-Level UX Designer, Senior UX Designer, or specialized roles like UX Researcher or Interaction Designer within 2-4 years, contingent on performance and business needs.

📝 Enhancement Note: The growth path is typical for an entry-level design role, emphasizing skill development and increased responsibility over time. The "operations impact" is framed around how UX design contributes to business efficiency and customer satisfaction, aligning with GTM objectives.

🌐 Work Environment

Office Type: Comcast operates modern, professional office environments designed to foster collaboration and productivity. The Philadelphia office at 1800 Arch St is a significant corporate hub.

Office Location(s): Philadelphia, Pennsylvania, specifically at 1800 Arch St. This is a central, urban location with good access to public transportation and amenities.

Workspace Context:

• The workspace is likely to be an open-plan office or a mix of open and dedicated desk areas, promoting interaction and collaboration among team members.

• Access to standard office technology, including high-speed internet, workstations, and potentially specialized design software and hardware.

• Opportunities for informal collaboration through team huddles, design critiques, and cross-functional meetings.

• A dynamic environment where employees are encouraged to be "enthusiastic learners, users and advocates of our game-changing technology."

Work Schedule: The role is primarily on-site, requiring consistent attendance. While core business hours are standard, the job description notes the possibility of variable schedules, nights, weekends, and overtime as necessary, reflecting the demands of project-driven work and continuous service operations.

📝 Enhancement Note: The on-site requirement and central Philadelphia location are key details. The emphasis on collaboration and learning aligns with the company's stated values and is crucial for an entry-level role where hands-on learning and team interaction are paramount.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: HR or a recruiter will review applications and conduct a brief phone screen to assess basic qualifications, interest, and cultural fit.

2. Hiring Manager Interview: A conversation with the hiring manager focusing on experience, understanding of UX principles, and alignment with team needs.

3. Portfolio Review & Design Challenge: Candidates will be asked to present their portfolio, discussing their process, design decisions, and how they approach problem-solving. A practical design challenge or case study may be assigned to assess on-the-spot problem-solving and design skills.

4. Team/Stakeholder Interviews: Meetings with potential team members and cross-functional stakeholders (e.g., product managers, developers) to evaluate collaboration skills and technical understanding.

5. Final Interview/Offer: Final discussion and offer extension.

Portfolio Review Tips:

• Tell a Story: For each project, clearly articulate the problem, your role, your process, the challenges faced, your solutions, and the impact.

• Showcase Your Process: Emphasize your thinking and how you arrived at your design decisions, not just the final visuals. Include research, wireframes, user flows, and iterations.

• Quantify Impact: If possible, include metrics or data that demonstrate the success of your designs (e.g., improved conversion rates, reduced error rates, positive user feedback). For entry-level roles, explain how your design would achieve these outcomes.

• Tailor to Comcast: Understand Comcast's business and user base. Highlight projects that align with their services (media, technology, customer service) and demonstrate an understanding of their user demographics.

• Be Prepared for Questions: Anticipate questions about your design choices, your collaboration style, and how you handle feedback.

Challenge Preparation:

• Practice rapid ideation and sketching for common UX problems.

• Be ready to articulate your design thinking process clearly and concisely under time pressure.

• Focus on addressing the core problem statement and prioritizing user needs and business goals.

📝 Enhancement Note: The interview process is standard for UX roles, with a strong emphasis on the portfolio. The "Design Challenge" is a critical component for entry-level roles to assess practical skills and problem-solving ability. This directly relates to assessing operational effectiveness in design execution.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD, InVision. Proficiency in at least one major tool is expected.

• User Research: SurveyMonkey, Google Forms, Qualtrics, UserTesting.com (or similar platforms).

• Collaboration: Slack, Microsoft Teams, Jira, Confluence.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics (familiarity is a plus).

• Data Visualization: Tableau, Power BI (basic understanding helpful for interpreting data).

CRM & Automation:

• While not a primary UX tool, familiarity with how user data is managed in CRMs (e.g., Salesforce) and how automation impacts user journeys is beneficial.

📝 Enhancement Note: This section outlines the core technical skills required. Proficiency in design and prototyping tools is paramount. Familiarity with analytics and collaboration tools is essential for understanding user behavior and working effectively within a team and across operational workflows.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving the customer, ensuring digital experiences are seamless, intuitive, and valuable.

• Innovation: A drive to explore new technologies and design approaches to create cutting-edge products and services.

• Collaboration: A belief in working together across teams to achieve common goals, fostering an environment of open communication and mutual support.

• Excellence: A dedication to high-quality work, continuous improvement, and striving for best-in-class user experiences and operational efficiency.

• Integrity: Upholding ethical standards in design and business practices, prioritizing user privacy and trust.

Collaboration Style:

• Cross-Functional Integration: Actively participating in team meetings and design critiques with engineers, product managers, and content strategists to ensure alignment and shared understanding.

• Feedback-Driven: Open to constructive criticism and using feedback from peers, stakeholders, and users to refine designs and processes.

• Knowledge Sharing: Contributing to team discussions, sharing insights from research, and participating in design reviews to elevate the collective expertise.

📝 Enhancement Note: The emphasis on customer-centricity, innovation, and collaboration aligns with Comcast's overall operating principles. For a UX Designer, this means not just creating aesthetically pleasing designs but ensuring they are strategically aligned with business goals and operationally sound for delivery and support.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively advocating for user needs while aligning with business objectives, technical constraints, and project timelines.

• Navigating a Large Organization: Understanding and adapting to the established processes and stakeholder landscape within a large enterprise like Comcast.

• Rapidly Evolving Technology: Keeping pace with advancements in UX tools, design methodologies, and digital platform technologies.

• Data Interpretation: Translating complex user data and analytics into actionable design insights.

Learning & Development Opportunities:

• Formal Training: Access to internal workshops, online courses, and potentially external training programs to enhance UX skills.

• Industry Conferences: Opportunities to attend UX and design conferences to stay abreast of industry trends and network with professionals.

• Mentorship Programs: Engaging in formal or informal mentorship to receive guidance on career development and skill enhancement.

• Exposure to Diverse Projects: Working on a variety of projects across different Comcast products and services to broaden experience and skill sets.

📝 Enhancement Note: The challenges highlight the real-world complexities of UX design in a corporate setting, particularly the need to integrate design thinking with operational realities. The growth opportunities focus on continuous learning and skill development, crucial for career progression in the tech industry.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to user research for a new feature on a digital streaming platform." (Prepare to discuss methods, tools, and how you'd interpret findings.)

• "Walk me through a project in your portfolio where you had to balance competing stakeholder needs with user requirements." (Focus on your process, communication, and compromise.)

Company & Culture Questions:

• "What interests you about working for Comcast, and how do you see your UX skills contributing to our mission?" (Research Comcast's products, services, and recent news.)

• "How do you handle constructive criticism on your designs?" (Emphasize openness to feedback and a collaborative approach.)

Portfolio Presentation Strategy:

• Structure: Organize your presentation logically: Introduction (project goals), Research & Discovery, Design Process (wireframes, prototypes, iterations), Solution & Rationale, and Outcomes/Impact.

• Visuals: Use high-quality visuals of your work. Annotate key screens to explain design decisions.

• Narrative: Tell a compelling story about each project, focusing on the problem you solved and the user value you created.

• Conciseness: Be mindful of time. Practice your presentation to ensure it fits within the allocated slot, focusing on the most impactful aspects of your work.

• Engagement: Be ready to answer detailed questions about your design choices and process. Turn questions into opportunities to showcase your critical thinking.

📝 Enhancement Note: Preparation should focus on demonstrating a structured design process, strong communication skills, and an understanding of how UX design contributes to business objectives and operational efficiency. The portfolio presentation is key for entry-level candidates to prove their potential.

📌 Application Steps

To apply for this operations-focused UX Designer position:

• Submit your application through the Comcast Careers portal via the provided link.

• Customize your resume: Highlight relevant coursework, projects, internships, and any experience that demonstrates your understanding of user research, design principles, and collaboration. Use keywords from the job description such as "User Experience," "digital media," "prototyping," and "customer experience."

• Prepare your portfolio: Ensure your portfolio is polished, easily accessible (e.g., via a personal website or PDF), and clearly showcases your UX process and problem-solving skills for 2-3 key projects. Be ready to discuss your process in detail.

• Research Comcast: Understand their products, services, and target audience. Think about how UX design contributes to their business goals and customer satisfaction.

• Practice interview questions: Rehearse answers to common UX interview questions, focusing on demonstrating your design thinking, collaboration skills, and potential for growth in an operational context.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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