UX Designer

📍 Job Overview

Job Title: UX Designer Company: Accenture Location: London, United Kingdom Job Type: Full-Time Category: Experience Design / User Experience Date Posted: 2026-01-29 Experience Level: 3-5 Years Remote Status: Hybrid

🚀 Role Summary

• This role focuses on transforming user needs and business requirements into intuitive and impactful digital products and experiences, aligning with Accenture's commitment to innovation and client value creation.
• You will be instrumental in the end-to-end design process, from initial discovery and user research to the delivery of high-fidelity prototypes and design specifications, ensuring user-centered and accessible solutions.
• The position requires a strong blend of service design, interaction design, and user research capabilities, contributing to the growth of Accenture's Experience Design practice.
• As a UX Designer, you will collaborate within multidisciplinary teams, bridging the gap between user needs, business objectives, and technical feasibility, often supporting public and private sector clients.

📝 Enhancement Note: The job title "UX Designer" aligns with the broader "Experience Design" category, encompassing user research, service design, and interaction design. The mention of "CL9 – Consultant" level suggests a mid-to-senior level role requiring demonstrated experience and autonomy.

📈 Primary Responsibilities

• Conduct comprehensive user research to deeply understand user needs, behaviours, and pain points, translating findings into actionable insights that inform design decisions.
• Develop detailed service blueprints, user journeys, and user flows to map out end-to-end user experiences and identify areas for improvement.
• Create and iterate on low-fidelity and high-fidelity prototypes, wireframes, and interface designs to effectively communicate design concepts and user interactions.
• Design and contribute to component-based UI and design systems, ensuring consistency, brand alignment, and adherence to accessibility standards across multiple platforms (mobile, tablet, desktop).
• Produce clear and detailed design specifications and presentations for stakeholder buy-in and to guide software engineers during the development phase.
• Lead and facilitate workshops with users, stakeholders, and multidisciplinary teams to co-create solutions and foster inclusive design initiatives.
• Collaborate closely with UX researchers and developers, conducting design evaluations and iterative testing to refine and optimize user experiences.
• Translate user stories into design requirements and define acceptance criteria, ensuring that solutions deliver measurable value and meet required business needs.
• Apply a holistic design approach, identifying patterns and workflows by considering the larger system context and its impact on user experience.
• Champion inclusive and accessible design principles, ensuring that all designed services cater to a diverse user population.

📝 Enhancement Note: The responsibilities clearly indicate a hands-on UX design role requiring expertise in user research, service design, and interaction design, with an emphasis on delivering tangible design artifacts and outcomes. The mention of "transforming the business process into user journeys through service design" highlights a strategic element beyond pure UI design.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Design, Psychology, Human Computer Interaction, or a closely related field.

Experience:

• Minimum of 3 years of professional experience in a design role, preferably within a consumer-focused company or government body.
• Demonstrated experience throughout the design and development lifecycle, from initial discovery to final solution delivery.
• Proven experience in Service Design, UX, including creating user journeys, flows, and both lo-fi & hi-fi prototypes for user testing.
• Experience producing component-based UI or contributing to a design system.
• Experience designing products that meet accessibility standards (e.g., WCAG).
• Experience working within the UK Government Digital Service (GDS) framework and service standards is a significant benefit.

Required Skills:

• Proficient in User Research methodologies and analysis.
• Strong Service Design capabilities, including creating service blueprints and user journeys.
• Skilled in Interaction Design, translating user needs into intuitive flows and interfaces.
• Experience with Prototyping tools (e.g., Figma, Sketch, Adobe XD) for creating lo-fi and hi-fi mockups.
• Deep understanding of Design Systems principles and application.
• Expertise in crafting User Journeys and mapping user flows.
• Commitment to inclusive and accessible design (e.g., WCAG compliance).
• Excellent Stakeholder Engagement and communication skills.
• Proven ability to foster Collaboration within multidisciplinary teams.
• Familiarity with Agile and Lean Practices in a development context.
• Strong understanding of Graphic Design principles, including Typography, Colour Theory, and Information Hierarchy.
• Technical Savvy with an understanding of digital service design, development, and operation.

Preferred Skills:

• Experience with the GDS framework and service standards.
• Experience in Design Thinking methodologies.
• Experience leading workshops and inclusive design initiatives.
• Ability to speak fluently to diverse technical and non-technical stakeholders.
• Experience in defining user stories and acceptance criteria.
• Understanding of how digital services are designed, developed, and operated.

📝 Enhancement Note: The experience requirements clearly point to a mid-level UX Designer role, with a minimum of 3 years of experience being essential. The preference for GDS framework experience suggests a focus on public sector or government-adjacent projects.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing your design process and thinking is mandatory.
• Demonstrate experience in transforming user needs into tangible design solutions (user journeys, flows, prototypes, interface designs).
• Showcase contributions to component-based UI or a design system, highlighting brand values and platform-specific considerations (mobile, tablet, desktop).
• Provide evidence of designing products that meet accessibility standards.
• Illustrate experience with the full design and development lifecycle, from discovery to implementation.

Process Documentation:

• Clearly articulate your approach to User Research, including planning, execution, analysis, and communication of findings.
• Detail your methods for creating Service Blueprints, User Journeys, and User Flows.
• Present examples of your prototyping process, from initial concepts to high-fidelity interactive prototypes.
• Explain your approach to translating user needs and business requirements into design specifications and component designs.
• Demonstrate how you ensure inclusivity and accessibility are integrated into your design process.

📝 Enhancement Note: The emphasis on a portfolio is critical for UX roles. Candidates must be prepared to showcase their design process, not just final outputs, with specific examples of user research, service design artifacts, and interaction design work.

💵 Compensation & Benefits

Salary Range:

• Competitive salary based on experience.
• Estimate: For a CL9 Consultant level UX Designer with 3-5 years of experience in London, UK, the typical salary range would be approximately £50,000 - £70,000 per annum. This estimate is based on industry benchmarks for UX Design roles in London, considering the specified experience level and the consultancy environment.

Benefits:

• Up to 25 days' vacation per year.
• Private medical insurance.
• 3 extra days leave per year for charitable work of your choice.
• Competitive basic salary.

Working Hours:

• Standard working hours are typically 40 hours per week, aligning with industry norms. Flexibility may be required depending on client needs and project deadlines.

📝 Enhancement Note: The provided salary range is an estimate based on London market rates for a UX Designer with 3-5 years of experience at a consultancy firm. Actual compensation will depend on the candidate's specific experience, skills, and successful negotiation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Professional Services, Technology Consulting, Digital Transformation. Accenture operates across a vast spectrum of industries, enabling businesses, governments, and organizations to build their digital core, optimize operations, and accelerate growth. Company Size: Approximately 791,000 employees globally. This large scale means opportunities for diverse projects, extensive internal networks, and a structured career path, but also requires adaptability within a large corporate framework. Founded: Accenture has a long history, evolving from its origins as a division of Arthur Andersen in 1953, officially becoming Accenture in 1999. This history signifies stability, extensive experience, and a deep understanding of business evolution.

Team Structure:

• The Experience Design practice is a multi-disciplinary team comprising User Research, Service Design, Interaction Design, Design Systems, and Design Thinking.
• This role is part of a newly created multi-disciplinary role within the Experience Design practice, supporting both existing and new client engagements.
• Collaboration is key; you will work within multidisciplinary teams alongside technical experts, software engineers, and other designers.

Methodology:

• Accenture emphasizes a talent and innovation-led approach, leveraging thought leadership and next-generation technology.
• The company is committed to designing new services that make a lasting impact, focusing on user needs and business evolution.
• A strong emphasis is placed on digital capabilities across strategy, consulting, interactive, technology, and operations.
• The role operates within an agile and lean practice, encouraging analysis, synthesis, consensus-building, and challenging assumptions to drive innovation.

Company Website: www.accenture.com

📝 Enhancement Note: Accenture's culture is characterized by its global reach, commitment to innovation, and focus on client value. The "Experience Design" practice functions as a specialized unit within this larger organization, emphasizing collaborative, user-centered design approaches.

📈 Career & Growth Analysis

Operations Career Level: Consultant (CL9). This level typically signifies an individual contributor with specialized skills and a proven track record, expected to manage their own work, contribute significantly to project outcomes, and begin to mentor more junior team members. Reporting Structure: While not explicitly stated, a Consultant level role in a large firm like Accenture usually reports to a Manager or Senior Manager within the Experience Design practice, who oversees project delivery and individual development. Operations Impact: As a UX Designer, your impact is direct on user satisfaction, product usability, and client success. By creating intuitive digital products and experiences, you contribute to improved client operations, enhanced citizen services, accelerated revenue growth, and building trusted client relationships. Your work directly influences the perceived value and effectiveness of Accenture's digital solutions.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific design disciplines like Service Design, Interaction Design, or Design Systems, becoming a go-to expert.
• Leadership Development: Progress to Senior Consultant, Manager, or even Director roles, leading design teams, client engagements, and developing new business opportunities.
• Cross-functional Exposure: Gain experience across various industries and client types, broadening your understanding of diverse business challenges and user contexts.
• Mentorship: Opportunity to mentor junior designers, sharing knowledge and guiding their development within the Experience Design practice.
• Continuous Learning: Access to Accenture's extensive learning and development resources, including training, certifications, and industry conferences to stay abreast of design trends and technologies.

📝 Enhancement Note: The Consultant level (CL9) implies a role with significant responsibility and potential for growth within Accenture's structured career path for designers.

🌐 Work Environment

Office Type: Accenture offers a hybrid work model. While the role is based in London, there will be requirements for onsite work with clients and partners to deliver services. This blend allows for the benefits of both remote flexibility and in-person collaboration. Office Location(s): London, United Kingdom (specifically mentioned at 30 Fenchurch Street). Workspace Context:

• The environment is dynamic and creative, fostering collaborative work within multidisciplinary teams.
• You will be part of a team that includes technical experts and software engineers, requiring effective communication and coordination.
• Expect opportunities for co-creation with users and active participation from stakeholders and the wider team.
• You will have access to the tools and technologies necessary for modern UX design, supporting iterative development and design system implementation.

Work Schedule:

• The role is full-time, typically 40 hours per week.
• Flexibility is expected, with requirements to spend time onsite with clients and partners. This suggests that while core hours exist, project demands may necessitate adjustments.

📝 Enhancement Note: The hybrid nature of the role, combined with client-facing requirements, means that adaptability and strong communication skills are crucial for navigating different work settings and stakeholder needs.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess foundational skills and experience.
• Portfolio Presentation & Discussion: You will likely be asked to present your portfolio, walking through case studies that demonstrate your design process, problem-solving skills, and the impact of your work. Be prepared to discuss your role, decisions, and outcomes in detail.
• Skills-Based Interview: Technical questions focusing on UX methodologies, service design, interaction design, accessibility, and your experience with specific tools and frameworks (e.g., GDS).
• Behavioral and Situational Questions: Questions assessing your ability to collaborate, communicate with stakeholders, handle challenges, and fit within Accenture's culture.
• Client-Specific Scenario (Potentially): For roles supporting specific clients, you might be given a hypothetical scenario to assess your approach.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best represent the skills required for this role (User Research, Service Design, Interaction Design, Accessibility).
• Tell a Story: For each project, clearly outline the problem, your role and responsibilities, the process you followed (research, ideation, design, testing), the solutions you created, and the measurable impact or outcomes.
• Show, Don't Just Tell: Use visuals (wireframes, prototypes, user flows, final UI) to illustrate your design thinking and execution.
• Highlight Process: Emphasize your thought process, how you made design decisions, and how you incorporated user feedback and business requirements.
• Address GDS (If Applicable): If you have GDS experience, make it prominent and be ready to discuss its principles and application.
• Accessibility Focus: Clearly demonstrate how you incorporate accessibility into your designs.

Challenge Preparation:

• Be ready for potential design challenges or case studies, either as part of the interview or a take-home assignment.
• Practice articulating your design rationale clearly and concisely.
• Prepare to discuss how you would approach a new UX problem, from discovery to solution.
• Understand how to balance user needs, business goals, and technical constraints.

📝 Enhancement Note: A strong, well-articulated portfolio is paramount. Candidates should be prepared to discuss their work in depth, demonstrating a clear understanding of UX principles and their application in real-world scenarios.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping & Design: Figma, Sketch, Adobe XD (or similar industry-standard tools for wireframing, UI design, and prototyping).
• User Research & Analysis: Tools for surveys, interviews, usability testing platforms (e.g., UserTesting.com, Maze), and data analysis software.
• Collaboration: Miro, Mural (for workshops, brainstorming, service blueprints), Confluence, Jira (for project management and documentation).

Analytics & Reporting:

• Familiarity with analytics platforms (e.g., Google Analytics, Adobe Analytics) to understand user behaviour and measure design impact.
• Experience creating reports and presentations to communicate findings and design recommendations.

CRM & Automation:

• While not primary for a UX Designer, an understanding of how CRM systems (e.g., Salesforce) and automation tools impact user experience within business processes can be beneficial.

📝 Enhancement Note: Proficiency in industry-standard design and prototyping tools is essential. Experience with collaborative tools and an understanding of how user behaviour is tracked and analyzed will be advantageous.

👥 Team Culture & Values

Operations Values:

• Client Value Creation: A core Accenture value, emphasizing the delivery of tangible value and impactful solutions for clients.
• Best People: Fostering a culture where talented individuals are developed, empowered, and supported to achieve their full potential.
• Stewardship: A commitment to building a better, stronger company for future generations through responsible actions and long-term vision.
• One Global Network: Leveraging diverse skills and perspectives from across the globe to deliver integrated solutions.
• Respect for the Individual: Valuing diversity, inclusion, and the unique contributions of every employee.
• Integrity: Upholding the highest ethical standards in all actions and decisions.

Collaboration Style:

• Emphasizes collaborative work within multidisciplinary teams, including designers, researchers, and engineers.
• Fosters co-creation with users and active engagement from stakeholders.
• Encourages sharing of knowledge and constructive feedback to drive continuous improvement.
• Adaptable to different team dynamics, from agile sprints to client-facing workshops.

📝 Enhancement Note: Accenture's values are deeply ingrained and reflect a professional, client-centric, and collaborative approach. Candidates should align with these principles in their interactions and work.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Diverse Needs: Juggling competing user needs, business requirements, and technical constraints across various client projects.
• Navigating Complex Systems: Understanding and designing for complex, often legacy, systems within client organizations.
• Remote/Hybrid Collaboration: Effectively collaborating and maintaining strong team cohesion in a hybrid work environment, especially when client-facing.
• Security Clearance Requirement: For this specific role, obtaining and maintaining BPSS and SC security clearance requires meeting strict UK residency and nationality criteria, which could be a challenge for some candidates.
• Adapting to New Frameworks: Quickly learning and applying specific client frameworks or standards, such as the GDS framework.

Learning & Development Opportunities:

• Specialized Training: Access to Accenture's extensive learning platforms for continuous skill development in areas like advanced UX, service design, and emerging technologies.
• Industry Exposure: Working on diverse projects across different sectors provides broad industry insight and experience.
• Mentorship Programs: Opportunities to be mentored by senior designers and leaders, and to mentor junior team members.
• Certifications: Support for obtaining industry-recognized certifications in design and related fields.
• Innovation Labs & Projects: Involvement in internal innovation initiatives and research projects to explore new design approaches and technologies.

📝 Enhancement Note: The security clearance requirement is a significant factor for this specific role and should be carefully considered by applicants.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex user problem you solved. What was your process, what were the trade-offs, and what was the outcome?" (Focus on demonstrating your problem-solving methodology, user-centricity, and ability to quantify impact.)
• "How would you approach designing a new digital service for [mention a public sector or client-relevant area] given limited information?" (Prepare to outline your discovery phase, research methods, and initial design strategy.)
• "Explain your experience with design systems. How do you ensure consistency and scalability?" (Be ready to discuss component-based design, design tokens, and collaboration with developers.)
• "How do you ensure your designs are inclusive and accessible? Can you give an example?" (Prepare to discuss WCAG standards and practical application.)

Company & Culture Questions:

• "Why are you interested in working for Accenture, and specifically in this UX Designer role?" (Research Accenture's recent work, values, and how this role aligns with your career goals.)
• "How do you handle feedback from clients or stakeholders that you disagree with?" (Demonstrate diplomacy, active listening, and a focus on collaborative problem-solving.)
• "Describe a time you worked in a multidisciplinary team. What was your role, and how did you contribute to the team's success?" (Highlight collaboration, communication, and your ability to work with diverse skill sets.)

Portfolio Presentation Strategy:

• Structure: For each project, use the STAR method (Situation, Task, Action, Result) or a similar narrative flow: Problem -> Your Role -> Process -> Solution -> Outcome/Impact.
• Visuals: Use high-quality visuals that clearly communicate your design decisions. Annotate key screens to explain specific design choices.
• Conciseness: Be mindful of time. Practice presenting your key projects within a set timeframe (e.g., 5-10 minutes per project).
• Interaction: Be prepared for questions about your design decisions, alternative approaches you considered, and how you measured success. Engage with the interviewer and be open to discussion.

📝 Enhancement Note: Tailor your portfolio examples to highlight experience with user research, service design, interaction design, and ideally, experience with governmental frameworks or similar complex projects.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on the Accenture Careers portal.
• Portfolio Customization: Ensure your portfolio is up-to-date, well-organized, and prominently features projects that demonstrate your UX design process, from research to final design, with a focus on user journeys, service blueprints, and interactive prototypes.
• Resume Optimization: Tailor your resume to highlight keywords from the job description, such as "User Research," "Service Design," "Interaction Design," "Prototyping," "Accessibility," and "Design Systems." Quantify achievements wherever possible.
• Interview Preparation: Practice articulating your design process and project outcomes clearly and concisely. Prepare specific examples that showcase your collaboration skills, problem-solving abilities, and understanding of user-centered design.
• Company Research: Familiarize yourself with Accenture's values, recent projects, and their approach to digital transformation. Understand their commitment to client value creation and innovation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions. Pay close attention to the specific security clearance requirements for this role.