UX Design, Senior Associate

📍 Job Overview

Job Title: UX Design, Senior Associate

Company: JPMorgan Chase & Co.

Location: Columbus, Ohio, United States

Job Type: Full time

Category: Employee Experience Design / User Experience Design

Date Posted: 2026-02-20T20:00:42

Experience Level: Mid-Level (3-5 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on enhancing the employee experience through innovative UX design within the financial services industry, specifically for JPMorgan Chase & Co.

• The Senior Associate will be instrumental in the end-to-end design process, from discovery and concepting to design and launch of employee-facing products and services.

• Key responsibilities include creating user-centric designs, leveraging data-driven insights, and ensuring inclusivity and accessibility across various platforms.

• The position involves significant collaboration with cross-functional teams to align user needs with business objectives and improve the Help & Support experience for a global employee base.

📝 Enhancement Note: The job title "UX Design, Senior Associate" and the description of the "Employee Experience Design Team" strongly indicate a focus on internal product development and employee-facing tools rather than external customer-facing products. The emphasis on "Help & Support experience for 300,000+ employees globally" further solidifies this. The role requires a blend of strategic design thinking and practical execution within a large, complex corporate environment.

📈 Primary Responsibilities

• Design and develop elegant solutions to specific interaction problems, ensuring consistency across multiple products and platforms while adhering to industry best practices and JPMC's design system.

• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction for employee-facing tools.

• Conduct data-driven analyses, user research, and user behavior analyses to inform design decisions and transform raw information into actionable insights for product improvement.

• Collaborate with cross-functional teams, including product managers, engineers, and stakeholders, to incorporate inclusive design principles and accessibility guidelines, ensuring products cater to a diverse range of employees.

• Operate with an iterative design mindset, incorporating user feedback and insights from usability testing and other research methods to continuously improve the overall user experience of JPMC's offerings.

• Contribute to the discovery phase by creating creative briefs, journey maps, and service blueprints to define user needs and business goals for new and existing employee support systems.

• Develop wireframes, prototypes, and high-fidelity designs using industry-standard tools to visualize and test design concepts before implementation.

• Assist in the analysis of market trends and best practices in employee experience and enterprise software to inform design strategies.

📝 Enhancement Note: The original description highlights "Help & Support experience" and mentions "SaaS vendor solutions and JPMC-specific platforms," suggesting the role will involve designing for both internally developed systems and integrated third-party tools. The responsibilities have been expanded to reflect the typical end-to-end UX lifecycle and the specific context of enterprise employee experience design.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Interaction Design, Graphic Design, Psychology, or a related field is commonly expected for a Senior Associate UX role.

Experience: 3+ years of experience in user experience design, interaction design, or a related field, with a proven track record of designing and delivering digital products and services.

Required Skills:

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services.

• Proven ability to create visually appealing and functional designs using industry-standard tools such as Figma, Sketch, or Adobe Creative Suite.

• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels, with a focus on enterprise applications.

• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making and strategic design planning.

• Proficient understanding of inclusive design principles and accessibility guidelines (e.g., WCAG), with a history of creating accessible and inclusive digital experiences.

• Strong portfolio showcasing a range of UX design projects, including wireframes, prototypes, user flows, and final designs, with an emphasis on problem-solving and user-centered solutions.

Preferred Skills:

• Experience with Service Design techniques, including user journey mapping and service blueprinting, to understand and optimize the broader employee support ecosystem.

• Experience with Usability Testing methodologies (e.g., moderated/unmoderated testing) and Heuristic Analysis to gather user feedback and identify design improvements.

• Familiarity with agile development methodologies and experience working within product development sprints.

• Knowledge of the financial services industry or experience designing for large, complex enterprise environments.

• Experience with prototyping tools beyond basic wireframing, such as InVision, Axure, or similar.

📝 Enhancement Note: The "ai_experience_level" of "2-5" suggests this role is targeted at candidates with 3-5 years of experience, fitting the "Senior Associate" title. The preferred skills are derived from typical expectations for a UX role that bridges design and strategy within a large corporation.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating end-to-end UX design process, showcasing problem definition, user research, ideation, wireframing, prototyping, and final visual design.

• Case studies that clearly articulate the user problem, design challenges, your role, the solutions you designed, and the impact of your work, ideally with quantifiable results.

• Examples of designs that adhere to accessibility standards (WCAG) and demonstrate inclusive design principles.

• Prototypes that illustrate user flows and interaction design, showcasing navigation, information architecture, and ease of use.

• Demonstration of proficiency with industry-standard design and prototyping tools (