UX Design Manager

📍 Job Overview

Job Title: UX Design Manager

Company: Park National Bank

Location: Ohio, United States

Job Type: FULL_TIME

Category: User Experience (UX) Design Management / Digital Product Design

Date Posted: 2026-02-26

Experience Level: 6+ Years (Mid to Senior Level)

Remote Status: Fully Remote

🚀 Role Summary

• This role champions human-centered design principles to ensure seamless, intuitive, and secure user interactions across digital and blended omnichannel banking journeys.

• The UX Design Manager will lead the end-to-end design strategy for digital banking experiences, encompassing web, mobile, and emerging digital channels.

• A key focus will be on optimizing user flows, wireframes, and prototypes for critical customer journeys like account opening, loan origination, and digital servicing.

• The position requires close collaboration with Technology, Marketing, Operations, and line of business leaders to translate business and regulatory needs into user-centric design solutions.

📝 Enhancement Note: While the title is "UX Design Manager," the responsibilities lean heavily into product design strategy and execution within a regulated financial institution. The role requires a blend of strategic vision, hands-on design expertise, and strong stakeholder management. The "Operations" mention in the description implies close partnership with operational teams for process integration.

📈 Primary Responsibilities

• Lead the comprehensive design strategy for all digital banking experiences (web, mobile, emerging channels) to deliver simple, secure, and intuitive user interactions.

• Design, develop, and optimize user flows, wireframes, interactive prototypes, and high-fidelity visual interfaces for core customer journeys.

• Champion an omnichannel approach, ensuring digital experiences are cohesive with branch, contact center, and marketing interactions.

• Conduct and synthesize user research, usability testing, customer feedback analysis, and behavioral analytics to identify pain points and opportunities for improvement.

• Collaborate with Marketing, IT, and cross-functional stakeholders to translate business requirements and regulatory mandates into effective, user-centered design solutions.

• Develop and maintain scalable design standards, UI patterns, and comprehensive design systems to ensure consistency, accessibility, and brand alignment across all digital platforms.

• Partner with vendor partners to optimize their platforms for Park National Bank's specific user experience objectives.

• Leverage market trends, competitive audits, and emerging UX/UI innovations to enhance digital banking capabilities and inform the product roadmap.

• Collaborate with analytics and product teams to define key performance indicators (KPIs), track the performance of digital journeys, and inform strategic roadmap decisions.

• Ensure all digital experiences adhere to stringent security, accessibility (e.g., WCAG standards), and compliance requirements, while simultaneously reducing customer friction and improving satisfaction.

• Maintain a thorough understanding of and adherence to the Bank's compliance requirements and risk management concepts, expectations, policies, and procedures, applying them to daily tasks.

• Deliver a consistent, high level of service aligned with the Bank's "Serving More" standards.

• Perform other duties as assigned to support the digital product and experience initiatives.

📝 Enhancement Note: The responsibilities highlight a deep involvement in the full product lifecycle, from strategy and research to execution and performance monitoring. The emphasis on compliance and security is critical for a financial institution and requires a meticulous approach to design.

🎓 Skills & Qualifications

Education:

• High School Diploma or equivalent required.

• Bachelor's degree in Marketing, Digital Marketing, Human-Computer Interaction (HCI), Design, or a related field is required.

Experience:

• Minimum of 6 years of progressive experience in User Experience (UX) Design.

• Demonstrated experience in leading end-to-end design strategy and execution for digital products, ideally within a regulated industry.

Required Skills:

• Human-Centered Design: Deep understanding and practical application of human-centered design methodologies.

• Digital Product Strategy: Ability to define and drive the design vision for web, mobile, and digital channels.

• UX Design Tools: Proficiency in industry-standard design and prototyping tools (e.g., Figma, Sketch, Adobe XD, InVision).

• User Research & Testing: Expertise in planning, conducting, and synthesizing user research, usability testing, and heuristic evaluations.

• Information Architecture & User Flows: Strong ability to map out complex user journeys, design intuitive information architecture, and create detailed user flows.

• Visual Design & UI: Skill in creating high-fidelity wireframes, prototypes, and visually appealing user interfaces that adhere to brand guidelines.

• Design Systems: Experience in developing, maintaining, or contributing to design systems and style guides.

• Accessibility Standards: Knowledge of and commitment to designing for accessibility (e.g., WCAG 2.1 AA).

• Stakeholder Management: Proven ability to collaborate effectively with cross-functional teams (Technology, Marketing, Operations, Product) and influence stakeholders.

Preferred Skills:

• Financial Services UX: Experience designing digital experiences for banking, finance, or other highly regulated industries.

• Omnichannel Strategy: Demonstrated success in creating cohesive user experiences across multiple touchpoints.

• Behavioral Analytics: Familiarity with leveraging tools like Google Analytics, Adobe Analytics, or similar to inform design decisions.

• Agile/Scrum Methodologies: Experience working within an Agile development environment.

• Leadership/Mentorship: Experience guiding junior designers or leading design initiatives.

📝 Enhancement Note: The "6+ years" experience, combined with the Bachelor's degree and preferred certifications, suggests this role is for an experienced individual contributor or a manager with a strong hands-on design background. The emphasis on "footprint" residency is a critical, non-negotiable requirement.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 3-5 detailed case studies demonstrating end-to-end UX design process for digital products. Each case study should highlight:

  • Problem Definition: Clearly articulate the business and user problem being solved.
  • User Research & Insights: Detail user research methods employed and key findings.
  • Design Process: Illustrate the iterative design journey, including wireframes, user flows, and prototypes.
  • Solution & Rationale: Present the final design solution with clear explanations for design decisions.
  • Outcomes & Impact: Quantify the results and impact of the design on user behavior, business metrics, or customer satisfaction (e.g., conversion rates, task completion times, NPS scores).

• Design System Contribution: If applicable, provide examples of contributions to or creation of design systems, style guides, or UI pattern libraries, showcasing consistency and scalability.

• Omnichannel Examples: Portfolio pieces that demonstrate an understanding of creating cohesive experiences across multiple channels (web, mobile, branch, contact center).

• Accessibility Focus: Examples that explicitly address how accessibility was considered and implemented in the design process.

Process Documentation:

• Candidates should be prepared to discuss their personal design process, including how they gather requirements, conduct research, iterate on designs, and collaborate with development and product teams.

• Demonstrate an understanding of how to translate business and regulatory requirements into actionable design specifications.

• Ability to articulate how design decisions are informed by data (analytics, user feedback) and how design performance is measured against KPIs.

📝 Enhancement Note: For a UX Design Manager role, the portfolio is paramount. It must demonstrate not just design craft but also strategic thinking, process maturity, and the ability to drive impact within a complex organizational structure like a bank.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive Health Insurance: Medical, Dental, and Vision coverage.

• Retirement Savings Plan: 401(k) with potential employer match (common in US financial institutions).

• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays.

• Life and Disability Insurance: Short-term and long-term disability coverage, life insurance.

• Professional Development: Opportunities for training, certifications (like NN/g, Google UX), and conference attendance.

• Employee Assistance Program (EAP): Support services for personal and professional well-being.

• Potential for Bonuses: Performance-based bonuses may be offered.

Working Hours:

• Standard full-time work week, typically 40 hours per week.

• Office hours are Monday to Friday, 8 AM to 5 PM (Eastern Time Zone).

• While fully remote, adherence to core business hours for collaboration is expected.

📝 Enhancement Note: Salary is an estimate for a "UX Design Manager" role in Ohio with 6+ years of experience. Actual compensation will depend on the candidate's specific experience, qualifications, and final negotiation. Benefits are typical for a full-time role at a financial institution.

🎯 Team & Company Context

🏢 Company Culture

Industry: Banking & Financial Services. Park National Bank operates within a highly regulated sector, emphasizing security, compliance, and customer trust. This context shapes the approach to digital product development, requiring meticulous attention to detail and risk management.

Company Size: Park National Bank is a well-established community bank with a significant presence in Ohio. While specific employee numbers aren't provided, its "footprint" requirement suggests a regional focus. This implies a culture that might blend the stability of a larger institution with the community-oriented values of a regional bank.

Founded: Park National Bank has a long history, founded in 1900. This longevity suggests a stable, established organization with deep roots in its community and a long-term perspective on customer relationships and business strategy.

Team Structure:

• The UX Design Manager reports to the Chief Digital Officer (CDO), indicating a high level of visibility and strategic importance for digital experience initiatives.

• Close collaboration is expected with Technology, Marketing, Operations, and line of business leaders, highlighting a matrixed or cross-functional team environment.

• The role also involves managing vendor partners, suggesting an ecosystem of external collaborators.

Methodology:

• Human-Centered Design: This is the core methodology championed by the role, focusing on user needs and behaviors.

• Omnichannel Integration: A key strategic approach to ensure a seamless customer journey across all interaction points.

• Data-Driven Decision Making: Leverages user research, usability testing, behavioral analytics, and KPIs to inform design and product roadmaps.

• Agile Collaboration: Implied through close work with Technology and Product teams, likely operating in an Agile or iterative development framework.

• Compliance & Risk Management: Integral to all design and operational processes within the financial services industry.

Company Website: recruiting.ultipro.com/PAR1025PNATB (Note: This is the recruiting portal; the official company website would be separate and likely ends in .com)

📝 Enhancement Note: The company's history and industry are crucial context. A UX leader here must balance innovation with the strict requirements of financial services. The reporting structure to the CDO is a strong indicator of the strategic focus on digital transformation.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a leadership role within the UX Design discipline, specifically managing the design strategy for digital banking. It sits at a mid-to-senior management level, requiring both strategic oversight and the ability to guide design execution. It bridges the gap between individual contributor design expertise and formal people management.

Reporting Structure: Reports directly to the Chief Digital Officer (CDO). This provides a direct line of communication to executive leadership and significant influence over digital strategy. The role will also collaborate closely with peers in Technology, Marketing, and Operations.

Operations Impact: The UX Design Manager's impact is critical for Park National Bank's digital transformation and customer acquisition/retention efforts. By creating intuitive, secure, and seamless digital experiences, this role directly influences customer satisfaction, operational efficiency (reducing support calls/branch visits), digital channel adoption, and ultimately, revenue generation through services like account opening and loan origination.

Growth Opportunities:

• Team Leadership: Potential to formally manage and grow a UX design team as the bank's digital initiatives expand.

• Strategic Influence: Opportunity to shape the future of digital banking experiences for a long-standing financial institution.

• Domain Expertise: Deepen expertise in UX for financial services, a specialized and valuable niche.

• Cross-Functional Leadership: Develop broader business acumen through extensive collaboration with technology, marketing, and operational leaders.

• Advancement: Potential to move into broader Digital Product Management or Head of Digital Experience roles within the organization.

📝 Enhancement Note: The role offers significant strategic influence due to its reporting line and the critical nature of digital experiences for a bank. Growth potential leans towards expanding leadership scope and deepening domain expertise.

🌐 Work Environment

Office Type: The role is designated as fully remote. While the bank has physical locations, this specific position does not require regular office attendance.

Office Location(s): The candidate must reside within the "Park National Bank footprint" in Ohio. This implies proximity to their operational areas, likely within a commutable distance for occasional, infrequent travel (estimated 2-4 times per year), primarily to Cincinnati or Central Ohio.

Workspace Context:

• Remote Autonomy: Candidates will work independently from a home office setup.

• Digital Collaboration Tools: Heavy reliance on virtual collaboration tools (e.g., video conferencing, Slack/Teams, shared design platforms) for communication and teamwork.

• Structured Interaction: While remote, the role requires proactive engagement with various departments and occasional travel for in-person meetings, fostering a blend of independent work and collaborative sessions.

• Technology Access: Assumed access to necessary hardware, software, and reliable internet connectivity to perform job duties effectively.

Work Schedule:

• Standard business hours (M-F, 8 AM - 5 PM ET) are expected for core availability and collaboration.

• Flexibility may exist within the remote arrangement, but responsiveness during core business hours is crucial for team coordination and stakeholder engagement.

📝 Enhancement Note: The "footprint" requirement is a key constraint for remote work. Candidates must be physically located within Ohio and within the bank's service area. Occasional travel suggests some in-person engagement is still valued.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Talent Acquisition will likely conduct an initial review of applications, focusing on the "footprint" requirement and core qualifications.

• Hiring Manager Interview: A conversation with the Chief Digital Officer (or designated hiring manager) to assess strategic thinking, leadership potential, and cultural fit. Expect high-level questions about design philosophy and experience.

• Portfolio Review & Presentation: A dedicated session where candidates present 2-3 key case studies from their portfolio. This is crucial for evaluating design process, problem-solving skills, and ability to articulate impact. Be prepared to discuss challenges, solutions, and outcomes in detail.

• Cross-Functional Interviews: Interviews with key stakeholders from Technology, Marketing, and potentially Operations or line of business leaders to assess collaboration skills and understanding of business needs.

• Final Interview/Offer: Potentially a final discussion with senior leadership or a more formal offer extension process.

Portfolio Review Tips:

• Curate Strategically: Select case studies that best represent your experience in designing complex digital journeys, ideally within regulated industries or for omnichannel experiences.

• Focus on Process & Impact: Don't just show final screens; detail your thought process, research methodologies, iterations, and how your design decisions led to measurable business or user outcomes. Quantify results whenever possible.

• Tell a Story: Frame each case study as a narrative: the challenge, your role, your approach, the solution, and the results.

• Be Prepared for "Why": Anticipate questions about your specific design choices, trade-offs made, and how you handled disagreements or constraints.

• Highlight Collaboration: Showcase instances where you effectively partnered with engineers, product managers, marketers, and business stakeholders.

• Address Compliance/Security: If possible, subtly weave in how you considered security and compliance within your designs, especially if you have relevant financial services experience.

Challenge Preparation:

• Be ready for a potential design exercise or a more in-depth discussion about a hypothetical design challenge relevant to digital banking (e.g., improving the online loan application process, designing a new mobile banking feature).

• Prepare to articulate your approach to problem-solving, user research, and solution design under defined constraints.

• Practice explaining complex design concepts clearly and concisely to both technical and non-technical audiences.

📝 Enhancement Note: The portfolio review is the most critical stage. Candidates should treat it like a strategic presentation, demonstrating not just design chops but also business acumen and leadership potential.

🛠 Tools & Technology Stack

Primary Tools:

• UX/UI Design Software: Proficiency is essential. Expect tools like Figma, Sketch, Adobe XD, InVision, Axure RP, or similar for wireframing, prototyping, and visual design.

• Prototyping Tools: Tools for creating interactive prototypes (e.g., InVision, Figma, Adobe XD).

• Design System Management: Familiarity with or experience in contributing to/managing design systems (e.g., using Storybook, Zeroheight, or within Figma components).

Analytics & Reporting:

• Web Analytics: Experience interpreting data from tools like Google Analytics, Adobe Analytics, or similar platforms to understand user behavior.

• User Feedback Platforms: Familiarity with tools used for collecting and analyzing customer feedback (e.g., UserTesting.com, SurveyMonkey, Qualtrics).

• BI/Dashboard Tools: While not directly designing dashboards, understanding how UX metrics are tracked in tools like Tableau or Power BI can be beneficial.

CRM & Automation:

Collaboration & Project Management:

• Communication: Slack, Microsoft Teams, Zoom, Google Meet.

• Project Management: Jira, Confluence, Asana, Trello (for tracking design tasks and collaborating with development).

• Documentation: Google Workspace (Docs, Sheets, Slides), Microsoft Office Suite.

📝 Enhancement Note: The emphasis for this role is on design and research tools. Familiarity with analytics and collaboration platforms is also key for effective cross-functional work.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A strong focus on understanding and serving customer needs through intuitive and secure digital experiences.

• Integrity & Trust: Paramount in the financial services industry; designs must be trustworthy, secure, and compliant.

• Collaboration: Emphasis on working effectively across departments (Tech, Marketing, Ops) to achieve shared goals.

• Innovation & Improvement: A drive to continuously enhance digital offerings and user experiences, balanced with stability and risk management.

• Efficiency: Streamlining processes and user journeys to improve customer satisfaction and reduce operational friction.

• Inclusion & Diversity: Valuing diverse perspectives in design and ensuring digital products are accessible to all users.

Collaboration Style:

• Cross-Functional Partnership: Proactive engagement with Technology, Marketing, Operations, and business leaders is essential.

• Data-Informed Dialogue: Utilizing research findings and analytics to guide discussions and decisions.

• Feedback Integration: Openness to feedback from stakeholders and a process for incorporating it into designs.

• Proactive Communication: Essential for a remote role, ensuring clear and consistent updates on design progress and challenges.

• Mentorship & Development: The role has supervisory responsibilities, implying a culture that supports skill development and mentorship within the design function.

📝 Enhancement Note: The values reflect a blend of typical tech/design aspirations (customer-centricity, innovation) with the specific demands of a financial institution (integrity, compliance, security). Collaboration is key, especially in a remote, cross-functional environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Innovation with Regulation: Designing cutting-edge experiences while adhering to strict financial industry regulations and compliance standards requires a delicate balance.

• Legacy Systems & Processes: Navigating potential constraints imposed by existing banking infrastructure and established operational procedures.

• Remote Collaboration Management: Effectively leading design initiatives and fostering team cohesion in a fully remote setting.

• Stakeholder Alignment: Gaining consensus and buy-in from diverse stakeholders with varying priorities and levels of understanding of UX principles.

• Quantifying UX Impact: Clearly demonstrating the ROI and business value of UX design efforts within a traditionally metrics-driven financial organization.

Learning & Development Opportunities:

• Financial Services UX Specialization: Deepen expertise in the unique challenges and opportunities of UX within the banking sector.

• Digital Transformation Leadership: Gain experience driving significant digital change within a large, established organization.

• Design System Maturity: Contribute to or lead the evolution of a robust design system for a comprehensive digital ecosystem.

• Cross-Disciplinary Skill Development: Enhance understanding of product management, marketing strategy, and operational workflows through close collaboration.

• Potential Management Track: Develop formal people management skills if the role expands to include direct reports.

📝 Enhancement Note: The challenges are typical for UX leadership in regulated industries. The growth opportunities are significant, offering a chance to shape digital banking and develop highly specialized skills.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to developing a UX strategy for a digital banking platform." (Prepare to discuss user research, competitive analysis, goal setting, and roadmap alignment.)

• "How do you ensure a seamless omnichannel experience when designing for a bank with both digital and physical touchpoints?" (Focus on journey mapping, consistent UI/UX patterns, and integration with branch/contact center.)

• "Walk us through a complex user journey you designed. What were the key challenges, your process, and the measurable outcomes?" (This is where your portfolio case studies shine.)

• "How do you balance user needs with business requirements and regulatory constraints in your design process?" (Emphasize iterative design, negotiation, and finding user-friendly solutions within constraints.)

Company & Culture Questions:

• "Why are you interested in UX design specifically within the financial services industry?" (Align your interest with the industry's impact on people's lives, the complexity, or the unique challenges.)

• "How do you foster collaboration with non-design teams like Technology, Marketing, and Operations?" (Highlight communication strategies, empathy, and shared goal alignment.)

• "Describe a time you had to champion a design decision that faced resistance. How did you handle it?" (Focus on data-driven persuasion, understanding concerns, and finding compromises.)

Portfolio Presentation Strategy:

• Structure is Key: Organize your presentation logically – problem, your role, process, solution, results.

• Focus on Impact: Quantify outcomes whenever possible (e.g., "increased conversion by X%", "reduced task completion time by Y seconds").

• Explain Your 'Why': Be ready to articulate the rationale behind every significant design decision.

• Showcase Collaboration: Mention how you worked with others (developers, PMs, researchers) throughout the process.

• Tailor to Banking: If you have financial services experience, highlight it. If not, draw parallels to other complex, regulated, or sensitive user domains.

• Be Concise: Respect the time allotted. Practice your delivery to ensure you cover key points efficiently.

📝 Enhancement Note: Preparation should focus on demonstrating strategic thinking, process maturity, and the ability to deliver tangible results within a regulated environment. The portfolio is the centerpiece of the interview process.

📌 Application Steps

To apply for this UX Design Manager position:

• Submit your application through the provided link on the Park National Bank recruiting portal.

• Tailor Your Resume: Highlight keywords and responsibilities directly from the job description, emphasizing your experience in human-centered design, digital banking, omnichannel strategies, and UX leadership. Quantify achievements where possible.

• Prepare Your Portfolio: Ensure your portfolio is up-to-date, showcases relevant case studies (ideally 2-3 strong ones), and is easily accessible (e.g., via a link on your resume or cover letter). Be ready to present it confidently.

• Research Park National Bank: Understand their mission, values, digital presence, and the competitive landscape in Ohio banking. This will help you tailor your responses and demonstrate genuine interest.

• Practice Your Narrative: Rehearse articulating your experience, design process, and the impact of your work, especially for the portfolio presentation and strategy questions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details, including salary estimates and specific benefits, should be verified directly with the hiring organization during the interview process. The requirement to live within the Park National Bank footprint is a critical, non-negotiable prerequisite.