UX Design II-SUPPORT SERVICES-Digital-IT

📍 Job Overview

Job Title: UX Design II - SUPPORT SERVICES - Digital - IT

Company: Kotak

Location: Bengaluru, Karnataka, India

Job Type: Full time

Category: User Experience (UX) Design / Digital Product Design

Date Posted: 2026-04-24

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on leading design initiatives for specific digital product features within the Support Services division of Kotak's IT department.

• It involves translating complex user needs and business requirements into intuitive, user-centered digital experiences.

• The position requires a strong emphasis on user research, prototyping, and the creation of robust design systems to ensure consistency and scalability.

• Collaboration with cross-functional teams, including engineering, product management, and research, is a core aspect of this role, driving product strategy and feature development.

📝 Enhancement Note: The job title "UX Design II - SUPPORT SERVICES - Digital - IT" and the description indicate a mid-level UX designer role specifically within Kotak's IT department, focusing on digital support services. This suggests a need for designers who can bridge technical feasibility with user needs in a corporate banking or financial services context. The "II" designation typically implies a level of autonomy and responsibility beyond an entry-level position, requiring ownership of design features.

📈 Primary Responsibilities

• Lead the end-to-end design process for assigned digital features and product components, from concept to implementation.

• Conduct user research, including interviews, surveys, and usability testing, to gather insights and validate design decisions.

• Translate complex user problems and business requirements into clear, intuitive, and engaging user experiences through wireframes, user flows, and interactive prototypes.

• Develop and maintain high-fidelity mockups, prototypes, and comprehensive design systems to ensure visual consistency and brand adherence across digital products.

• Collaborate effectively with Product Managers to define product strategy, prioritize features, and align design with business objectives.

• Partner closely with Software Engineers to ensure accurate implementation of designs and to provide design support throughout the development lifecycle.

• Contribute to the continuous improvement of UX design processes, standards, and best practices within the Digital IT team.

• Present design solutions and research findings to stakeholders, articulating the rationale behind design decisions and incorporating feedback.

• Manage multiple design projects simultaneously, effectively prioritizing tasks and meeting established deadlines within an Agile/Scrum framework.

📝 Enhancement Note: The core responsibilities are derived from the provided "Key Responsibilities" and "AI core responsibilities." The enhancement focuses on detailing the typical scope of a mid-level UX Designer II role, emphasizing end-to-end ownership, research methodology, collaboration, and adherence to development processes like Agile/Scrum, which are common in IT and digital product teams.

🎓 Skills & Qualifications

Education:

Experience:

• A minimum of 4 years of professional experience in User Experience (UX) design, with a proven track record of designing digital products.

• Demonstrated experience in applying user-centered design principles and methodologies to solve complex problems.

Required Skills:

• Portfolio: A strong, comprehensive portfolio showcasing user-centered design work, demonstrating problem-solving skills, design process, and impact.

• UX Design Expertise: Deep understanding of UX principles, user research methodologies, wireframing, prototyping, and interaction design.

• Design Tools: Expert proficiency in industry-standard design and prototyping tools, particularly Figma.

• Cross-functional Collaboration: Proven ability to work effectively with product managers, engineers, researchers, and other stakeholders.

• Agile/Scrum: Familiarity and experience working within Agile/Scrum methodologies.

• Communication: Excellent verbal and written communication skills, with the ability to articulate design decisions and present to diverse audiences.

Preferred Skills:

• Experience in the financial services or banking industry.

• Knowledge of accessibility standards (WCAG) and best practices.

• Experience in creating and maintaining design systems.

• Familiarity with user research techniques beyond usability testing, such as contextual inquiry or diary studies.

• Experience with analytics tools to understand user behavior post-launch.

📝 Enhancement Note: The "AI experience level" suggests 2-5 years, while the description states "4+ years." The enhancement clarifies this by setting a minimum of 4 years as per the description and acknowledging the broader "2-5" AI context. The "AI requirements summary" and "AI key skills" are integrated, with an emphasis on the portfolio, which is critical for UX roles. Preferred skills are added based on the industry (financial services) and common UX specializations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated Impact: Showcase projects that clearly articulate the problem, your role, the design process, and the measurable outcomes or impact achieved. Quantifiable results are highly valued.

• User-Centered Approach: Evidence of how user research, testing, and feedback were integrated into the design process to inform decisions and improve user experience.

• Design Process Documentation: Detailed walkthroughs of your design process, including user flows, wireframes, interactive prototypes, and final UI designs for key features.

• Tool Proficiency: Examples demonstrating mastery of Figma and other relevant design and prototyping tools.

• System Thinking: Inclusion of projects that either contributed to or utilized design systems, showcasing an understanding of scalability and consistency.

Process Documentation:

• Ability to document design processes, user flows, and interaction specifications clearly for engineering and product teams.

• Experience in contributing to or maintaining design system documentation, ensuring usability and accessibility guidelines are met.

• Familiarity with documenting user research findings and translating them into actionable design recommendations.

📝 Enhancement Note: UX roles heavily rely on portfolios. This section details what Kotak likely expects in a UX portfolio, focusing on impact, process, and tool usage, tailored to a mid-level role. The mention of design systems and documentation aligns with standard UX practices.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive health insurance (medical, dental, vision) for employees and dependents.

• Retirement savings plan (e.g., Provident Fund contributions).

• Paid time off, including annual leave, sick leave, and public holidays.

• Opportunities for professional development, training, and attending industry conferences.

• Employee assistance programs (EAP) for mental and emotional well-being.

• Potential for performance-based bonuses and annual increments.

Working Hours:

• Standard full-time working hours, typically 40 hours per week.

• The role is on-site, requiring presence at the Bengaluru office.

• Flexibility may be offered, subject to team needs and manager approval, with a focus on project delivery and collaboration within the Agile/Scrum framework.

📝 Enhancement Note: Salary range is an estimate based on research for similar UX Designer II roles in Bengaluru, India, considering the company's industry and the specified experience level. Benefits are typical for a large, established company like Kotak in India.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Banking and Financial Services)

Company Size: Large Enterprise (Kotak Mahindra Bank is a major Indian bank with tens of thousands of employees globally).

Founded: 1985 (Kotak Mahindra Bank was established in 1985, indicating a mature and established organization with deep industry experience).

Team Structure:

• Operations: This UX Designer II will likely be part of a dedicated Digital IT team, possibly within a broader "Support Services" or "Digital Transformation" group.

• Reporting: Expected to report to a UX Design Lead, Manager, or Head of UX within the Digital IT division.

• Collaboration: Will work closely with Product Managers, Software Engineers, QA Testers, Business Analysts, and potentially other UX/UI Designers and User Researchers. A strong emphasis on cross-functional collaboration is inherent in digital product development.

Methodology:

• Data-Driven Insights: Kotak, as a financial institution, likely emphasizes data-driven decision-making. This includes leveraging user analytics, market research, and performance metrics to inform design and product strategy.

• Agile Development: The mention of Agile/Scrum in requirements points to an iterative and adaptive approach to product development and design.

• Customer-Centricity: A focus on understanding and serving customer needs, particularly in digital channels, is paramount in the banking sector.

Company Website: https://www.kotak.com/

📝 Enhancement Note: Kotak is a well-established financial institution. The culture is likely to be professional, process-oriented, and focused on security and compliance, while also driving digital innovation. The size implies structured career paths and robust HR policies.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level UX Designer (UX Designer II)

This role represents a significant step beyond an entry-level designer. It requires taking ownership of design features, contributing to product strategy, and mentoring junior designers (though not explicitly stated, it's a common progression). The designer is expected to be largely autonomous in their feature work.

Reporting Structure:

The UX Designer II will likely report into a UX/Design Manager or Lead within the Digital IT department. They will work collaboratively with cross-functional teams on a project-by-project basis, but their direct line management will be within the design function.

Operations Impact:

The impact of this role is directly tied to the usability and effectiveness of Kotak's digital support services. By creating intuitive and efficient user experiences, the UX Designer II can:

• Improve customer satisfaction and retention.

• Reduce support costs by enabling self-service through digital channels.

• Increase adoption and engagement with digital banking features.

Growth Opportunities:

• Senior UX Designer (UX Designer III): Progression to a more senior individual contributor role, handling more complex features, larger product areas, or leading strategic design initiatives.

• Lead UX Designer: Moving into a leadership role, managing a small team of designers, and having greater influence on product roadmaps and design strategy.

• UX Research Specialist: Focusing more deeply on user research methodologies and leading research efforts.

• Product Design Manager: Transitioning into management, overseeing design teams and strategy for specific product lines.

• Specialization: Developing expertise in specific areas like design systems, accessibility, or financial product design.

📝 Enhancement Note: This analysis provides context for a mid-level role within a large organization like Kotak, outlining typical growth paths and the strategic importance of UX in the financial sector.

🌐 Work Environment

Office Type: Corporate Office Environment. The address suggests a modern office building ("ECOWORLD – 4D") in a business park setting in Bengaluru, common for large IT and financial services companies.

Office Location(s): Bengaluru, Karnataka, India. This specific location is likely a hub for Kotak's IT and digital operations.

Workspace Context:

• Collaborative Spaces: Expect a mix of open-plan work areas, private offices for focused work, and meeting rooms equipped for collaboration and presentations.

• Technology Enabled: Access to high-performance workstations, multiple monitors, and the necessary software licenses for design and communication tools.

• Team Interaction: Opportunities for daily interaction with immediate team members (engineers, product managers, fellow designers) and regular engagement with broader project teams and stakeholders.

Work Schedule:

• The role is on-site in Bengaluru, requiring a consistent presence in the office.

• Standard business hours are expected, but the Agile/Scrum environment may involve some flexibility to meet sprint goals or project deadlines. Emphasis will be on delivering value within the team's agreed-upon cadence rather than strict adherence to hourly schedules.

📝 Enhancement Note: The description of the office location and the nature of a large IT department in a financial services company informs the likely work environment, emphasizing collaboration, technology, and a structured but adaptable work schedule.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A recruiter or HR representative will review your application and resume, assessing basic qualifications and cultural fit.

2. Hiring Manager Interview: An interview with the hiring manager (likely a UX Design Lead or Manager) to discuss your experience, portfolio, and approach to UX challenges.

3. Portfolio Review & Design Challenge: This is a critical stage. You will be asked to present your portfolio, discussing specific projects in detail. You may also be given a design challenge (e.g., a take-home exercise or an on-the-spot problem-solving task) to assess your design skills, process, and critical thinking.

4. Cross-functional Team Interviews: Interviews with key collaborators, such as Product Managers and Engineers, to evaluate your ability to work effectively within a team, communicate technical concepts, and understand business needs.

5. Final Interview: Potentially with a senior leader or department head for final approval, focusing on strategic thinking and long-term fit.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest projects that best demonstrate your skills relevant to this role (digital products, financial services if possible, strong user-centered process).

• Tell a Story: For each project, clearly articulate the problem statement, your specific role and contributions, the design process you followed (research, ideation, prototyping, testing), key decisions made, and the measurable impact or outcomes.

• Highlight Figma Proficiency: Be ready to discuss your workflow in Figma, how you leverage its features for collaboration, prototyping, and design systems.

• Focus on Problem-Solving: Emphasize how you approached complex challenges and arrived at user-centered solutions.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs.

Challenge Preparation:

• Understand the Context: If given a take-home challenge, thoroughly research Kotak's digital offerings, particularly in support services, to inform your approach.

• Focus on Process: For on-the-spot challenges, don't just present a solution; explain your thought process, the assumptions you're making, and how you would validate your ideas.

• Time Management: Practice solving design problems within a limited timeframe.

• Present Clearly: Be prepared to articulate your ideas concisely and effectively, as if presenting to stakeholders.

📝 Enhancement Note: This section outlines a typical UX interview process, emphasizing the portfolio review and potential design challenges, which are standard for this discipline. The advice is tailored to make candidates more competitive for a role like this at a financial institution.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly required. Proficiency in creating wireframes, high-fidelity mockups, interactive prototypes, and managing design systems within Figma.

• Prototyping Tools: Beyond Figma's capabilities, familiarity with tools like InVision, Adobe XD, or similar for advanced prototyping and collaboration might be beneficial.

• Design System Tools: Experience with tools or methodologies for creating, managing, and documenting design systems (e.g., Storybook integration, Zeroheight).

Analytics & Reporting:

• User Analytics Platforms: Familiarity with tools like Google Analytics, Adobe Analytics, Mixpanel, or Pendo to understand user behavior, track feature adoption, and measure conversion rates.

• A/B Testing Tools: Experience with platforms used for experimentation to validate design hypotheses (e.g., Optimizely, VWO).

CRM & Automation:

Collaboration & Project Management:

• Jira/Confluence: Essential for working within Agile/Scrum teams, tracking tasks, documenting requirements, and sharing design specifications.

• Communication Tools: Slack, Microsoft Teams for day-to-day team communication.

📝 Enhancement Note: This section details the expected technology stack for a UX Designer in a digital IT role, with Figma as the primary tool. It also includes adjacent tools that UX professionals often interact with or benefit from understanding in a corporate environment.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and addressing the needs of Kotak's customers through thoughtful and effective digital experiences.

• Collaboration & Teamwork: Valuing open communication, mutual respect, and a shared commitment to achieving team goals, especially in cross-functional settings.

• Innovation & Continuous Improvement: Encouraging new ideas, embracing change, and striving for ongoing enhancement of products, processes, and user experiences.

• Excellence & Quality: A dedication to producing high-quality work, paying attention to detail, and ensuring that designs are functional, usable, and aesthetically pleasing.

• Integrity & Responsibility: Upholding the highest ethical standards, particularly critical in the financial services industry, and taking ownership of design decisions and their impact.

Collaboration Style:

• Cross-functional Integration: Proactive engagement with Product Management, Engineering, and other relevant departments to ensure alignment and shared understanding throughout the product lifecycle.

• Feedback-Driven: An open culture for giving and receiving constructive feedback on designs and processes, fostering a learning environment.

• Agile Cadence: Working within sprint cycles, participating in daily stand-ups, sprint planning, reviews, and retrospectives to maintain project momentum and facilitate continuous improvement.

• Knowledge Sharing: Encouraging the sharing of design best practices, research insights, and learnings across the design and product teams.

📝 Enhancement Note: These values are inferred based on Kotak's status as a major financial institution and standard best practices for UX and digital product teams. They highlight the expected professional conduct and collaborative approach.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business/Technical Constraints: Navigating the inherent tension between ideal user experiences and the realities of development timelines, technical limitations, and business objectives within a large financial institution.

• Navigating Complex Systems: Understanding and designing for intricate financial workflows and legacy systems that may present unique UX challenges.

• Ensuring Consistency Across a Large Digital Ecosystem: Maintaining a cohesive and intuitive user experience across multiple digital products and services within Kotak's portfolio.

• Driving Adoption of New Designs: Effectively communicating the value of design changes to stakeholders and users to ensure successful implementation and adoption.

• Keeping Pace with Evolving Technologies and User Expectations: Continuously adapting design strategies to incorporate new UI patterns, interaction models, and emerging technologies relevant to digital banking.

Learning & Development Opportunities:

• Advanced UX Methodologies: Opportunities to deepen expertise in specialized areas like service design, behavioral economics in finance, or advanced user research techniques.

• Design System Mastery: Becoming a key contributor or owner of Kotak's design system, enhancing skills in component design, governance, and documentation.

• Financial Services UX Specialization: Gaining in-depth knowledge of the unique UX challenges and opportunities within the banking and fintech sectors.

• Leadership and Mentorship: Developing leadership skills through potential mentorship of junior designers or leading design initiatives for larger projects.

• Industry Conferences & Training: Access to professional development resources, workshops, and conferences focused on UX, digital product design, and financial technology.

📝 Enhancement Note: Challenges are typical for UX roles in large, regulated industries like finance. Growth opportunities are framed around career progression and skill enhancement relevant to the specific role and industry.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting requirements from product, engineering, and user needs. How did you resolve it?" (Preparation: Prepare a STAR method answer focusing on your negotiation and problem-solving skills, highlighting how you prioritized user needs while respecting constraints.)

• "How do you approach designing for a complex financial product where users might have varying levels of digital literacy?" (Preparation: Discuss your user research methods, segmentation strategies, and how you simplify complex information and workflows.)

Company & Culture Questions:

• "What interests you about Kotak and specifically this UX Designer role within our digital support services?" (Preparation: Research Kotak's recent digital initiatives, understand their customer base, and articulate how your skills align with their goals.)

• "How do you ensure your designs are accessible and inclusive for all users?" (Preparation: Discuss your knowledge of accessibility standards (WCAG) and how you incorporate them into your design process.)

Portfolio Presentation Strategy:

• Focus on Impact: For each project, lead with the business problem and the user need. Clearly state the quantifiable outcomes achieved through your design solutions.

• Showcase Your Process: Don't just show final screens. Detail your research, ideation, wireframing, prototyping, and testing phases. Explain why you made certain decisions.

• Highlight Figma Mastery: Be prepared to demonstrate specific Figma techniques you used, such as component libraries, auto-layout, or collaborative features, if asked.

• Be Prepared for Q&A: Anticipate questions about your design choices, alternative solutions you considered, and how you handled feedback or challenges.

📝 Enhancement Note: This section provides actionable advice for preparing for interviews, focusing on common UX questions, company-specific research, and effective portfolio presentation strategies tailored for a role in financial services.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Oracle Cloud portal link.

• Tailor Your Resume: Emphasize your 4+ years of UX design experience, highlighting projects relevant to digital products, support services, and ideally financial services. Use keywords from the job description like "UX Design," "Figma," "User Research," "Agile," and "Design Systems."

• Prepare Your Portfolio: Ensure your portfolio is up-to-date, showcases your best work with clear case studies (problem, your role, process, solution, impact), and prominently features your Figma proficiency. Be ready to discuss it in detail.

• Research Kotak: Understand Kotak's digital presence, its customer base, and its position in the financial services market. Identify any specific digital initiatives or challenges they might be facing in support services.

• Practice Your Narrative: Prepare to articulate your design philosophy, problem-solving approach, and how your skills align with Kotak's needs, especially in a collaborative, Agile environment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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