UX Architect

📍 Job Overview

Job Title: UX Architect

Company: CapTech Consulting

Location: Richmond, Virginia, USA

Job Type: Full-time

Category: Customer Experience (CX) / Design Operations

Date Posted: March 17, 2026

Experience Level: 5-10 years

Remote Status: On-site (with potential for remote work based on client/company needs)

🚀 Role Summary

• Spearhead the design of sophisticated, intuitive, and impactful digital brand experiences, ensuring seamless user journeys and business objective alignment.

• Lead the end-to-end design process, from user research and information architecture to wireframing, prototyping, and usability testing, with a strong emphasis on accessibility best practices.

• Drive innovation by exploring and integrating AI-powered design tools and emerging technologies to enhance creative output and operational efficiency.

• Mentor junior practitioners and provide design oversight, ensuring high-quality delivery and adherence to interaction design and usability principles.

• Collaborate closely with cross-functional teams, including developers, researchers, and business analysts, to deliver cohesive and effective digital solutions.

📝 Enhancement Note: While the title is "UX Architect," the responsibilities and required skills strongly indicate a senior-level UX/Product Designer role with a focus on strategic design leadership and mentorship, rather than purely architectural system design. The emphasis on "designing sophisticated digital brand experiences" and "leading the creation of personas, customer journey maps, wireframes, responsive visual designs, and interactive prototypes" aligns with a senior individual contributor or team lead focused on the user-facing aspects of product development. The mention of "design oversight" and "mentoring other practitioners" further supports this senior individual contributor or lead expectation.

📈 Primary Responsibilities

• Lead the creation of comprehensive design deliverables, including personas, customer journey maps, wireframes, responsive visual designs, and interactive prototypes, adhering to established interaction design and usability best practices.

• Spearhead advanced design activities such as facilitating design thinking workshops, conducting rapid prototyping sessions, and managing iterative user testing cycles to validate and refine designs.

• Develop and deliver clear, concise, and persuasive client and internal presentations that articulate the strategic rationale and user-centric foundation behind design decisions.

• Conduct thorough competitive assessments, identify innovative design alternatives, and proactively research emerging design and technology trends to inform project strategies.

• Explore, experiment with, and advocate for the strategic integration of AI-powered design tools and workflows to drive creativity, enhance efficiency, and maximize design impact.

• Champion the principles of accessible design (WCAG 2.2) and inclusive design practices throughout the project lifecycle, educating clients and team members on their importance and benefits.

• Provide insightful, constructive, and actionable feedback on all aspects of design, including interactions, information architecture, content strategy, and alignment with business goals and user needs.

• Actively seek and contribute to CX leadership opportunities, including the refinement of methodologies, capabilities, approaches, and the toolset used by the practice.

• Proactively mentor and guide other design practitioners, offering design oversight and art direction to visual and interaction designers to ensure consistent quality and strategic alignment.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on design execution and strategic leadership. The emphasis on "leading" activities, "producing clean, informative, and concise presentations," and "giving insightful and constructive feedback" suggests a senior role responsible for not only creating designs but also guiding the design process and influencing stakeholders. The inclusion of "exploring and leveraging AI-powered design tools" indicates a forward-thinking approach to design operations and tool adoption.

🎓 Skills & Qualifications

Education:

Experience:

• 5+ years of professional experience in user experience design, preferably within a design consultancy or digital agency environment.

• Demonstrated ability to manage multiple projects concurrently, successfully delivering against defined scope, budget, and timelines.

Required Skills:

• Proven expertise in product strategy, heuristic analysis, information architecture, user research methodologies, user interface design principles, wireframing, prototyping, and usability testing.

• Strong conceptual and visual communication skills, with the ability to articulate complex ideas clearly and persuasively.

• Expert knowledge of interaction design principles and usability best practices, with a demonstrated ability to apply these across multiple projects.

• Strong analytical capabilities and a proven ability to derive actionable insights and recommendations from user research and data.

• Confident self-starter with the ability to take feedback and direction with humility, while also collaborating effectively with project teams.

Preferred Skills:

• Proficiency with Adobe Creative Suite (Illustrator, Photoshop, InDesign) and presentation software (PowerPoint).

• Familiarity with user research tools such as Optimal Workshop, UserTesting, and SurveyMonkey.

• Working knowledge of Agile product development lifecycles and practices.

• Familiarity with WCAG 2.2 Accessibility standards and Inclusive Design principles.

• Experience with AI-powered design tools and workflows.

📝 Enhancement Note: The detailed breakdown of Figma proficiency requirements (developer-ready UI components, auto layout, component libraries, variables, design tokens) is crucial for candidates to understand the expected technical depth in design tooling. This level of detail indicates a focus on scalable design systems and efficient handoff processes, which are key aspects of modern design operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive online portfolio is mandatory for consideration, showcasing a range of UX design projects.

• Projects should demonstrate a strong understanding of the end-to-end design process, from initial user research and ideation to final design solutions.

• Visual evidence of wireframes, user flows, interactive prototypes, and final UI designs is expected.

• Case studies should clearly articulate the problem statement, your role and contributions, the methodologies used, design decisions, and the impact of your solutions, ideally with measurable outcomes.

Process Documentation:

• Demonstrate experience in documenting design processes, including research findings, design iterations, and usability testing results.

• Showcase your ability to create and maintain design system documentation, style guides, and component libraries that support consistent and scalable design.

• Provide examples of how you have facilitated design workshops and collaborated with development teams to ensure accurate implementation of designs.

📝 Enhancement Note: The explicit requirement for an online portfolio and the detailed breakdown of what it should contain (case studies, methodologies, impact) are critical. For a UX Architect role, this portfolio serves as direct evidence of their ability to translate user needs and business goals into effective digital experiences. The emphasis on process documentation and design systems is also key for a senior role focused on scalable and efficient design practices.

💵 Compensation & Benefits

Salary Range: $110,000 - $140,000 annually.

Benefits:

• Comprehensive health coverage.

• Disability insurance.

• Paid family leave.

• 401(k) matching with no vesting period.

• Modern Health: A mental health and well-being platform offering 1:1 care, group sessions, and self-serve resources.

• Carrot Fertility: Inclusive fertility and family-forming coverage for various paths to parenthood (adoption, surrogacy, fertility treatments, pregnancy), with employer-sponsored funds.

• Fringe: A company-paid stipend program for personalized lifestyle benefits (e.g., streaming services, student loan repayment, fitness, travel).

• Employee Resource Groups (ERGs) supporting diversity and inclusion initiatives.

Working Hours:

• Standard full-time position, typically around 40 hours per week.

• CapTech emphasizes work-life balance and offers flexibility; employees must be available to work onsite at client locations or CapTech offices as requested. Remote work is permissible when compatible with CapTech and client needs.

📝 Enhancement Note: The provided salary range is specific and valuable for candidates. The detailed list of benefits, including unique offerings like Modern Health, Carrot Fertility, and Fringe stipends, provides a strong picture of the company's commitment to employee well-being and lifestyle support, which is a significant draw for top talent. The clarification on remote work flexibility is also important.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting. CapTech Consulting partners with clients to achieve business goals through technology implementation, focusing on digital transformation, data analytics, and customer experience.

Company Size: Large (implied by "Fortune 100 companies" client list, though specific employee count not provided in raw data, typically consultancies have hundreds to thousands of employees).

Founded: Not specified in the provided data.

Team Structure:

• The CX team is a specialized practice within CapTech, focusing on user-centric design and digital experience strategy.

• UX Architects are senior practitioners who mentor and provide design oversight to other interaction designers and user researchers within the CX practice.

• Collaboration is expected across various project teams, including developers, business system analysts, and project managers, both internally at CapTech and with client teams.

Methodology:

• CapTech emphasizes a collaborative approach, working alongside clients to achieve desired outcomes.

• The CX team leverages human-centered design principles, incorporating user research, product strategy, information architecture, and usability testing.

• A proactive approach to learning and development is encouraged, with a focus on staying current with design tools, methodologies, and emerging technologies like AI in design.

• The company fosters a culture of innovation and continuous improvement, encouraging exploration of new approaches to enhance creativity, efficiency, and impact.

Company Website: https://www.captechconsulting.com/ (inferred from domain_derived)

📝 Enhancement Note: Understanding CapTech as an award-winning consultancy is key. The emphasis on "strong relationships that would stand the test of time" suggests a client-focused, partnership-driven culture. For a UX Architect, this means focusing on delivering tangible business value and building trust with clients through excellent design strategy and execution. The mention of "Fortune 100 companies" indicates exposure to large-scale, complex projects.

📈 Career & Growth Analysis

Operations Career Level: Senior Individual Contributor / Design Lead. This role requires significant experience (5+ years) and the ability to lead design initiatives, mentor others, and provide strategic direction. It sits above junior and mid-level UX designers.

Reporting Structure: Reports to UX and Creative Directors, indicating a clear path for mentorship and career development within the CX practice.

Operations Impact: The UX Architect's impact is directly tied to improving client digital experiences, driving user adoption, enhancing customer satisfaction, and ultimately contributing to client business objectives (e.g., increased conversion rates, improved engagement, reduced support costs). Their work directly influences the usability, effectiveness, and market success of client digital products.

Growth Opportunities:

• Specialization & Leadership: Opportunity to deepen expertise in specific areas of UX (e.g., AI in design, accessibility, design systems) or move into formal leadership roles (e.g., Design Manager, Director of CX).

• Skill Development: Continuous learning through company-provided programs, certifications, tuition support, and on-demand digital courses. This includes staying current with new design tools and methodologies.

• Mentorship & Influence: Grow by mentoring junior designers, contributing to practice methodologies, and influencing the direction of CX capabilities and toolsets within CapTech.

• Client Impact: Gain experience working with a diverse range of clients, from mid-sized enterprises to Fortune 100 companies, tackling complex challenges and delivering high-impact solutions.

📝 Enhancement Note: The "Operations Career Level" is interpreted through the lens of the UX Architect's responsibilities and experience requirements, framing it within the context of design operations and career progression within a consulting firm. The growth opportunities are tailored to a design professional's typical career trajectory, emphasizing both technical skill advancement and leadership potential.

🌐 Work Environment

Office Type: The role is primarily on-site, requiring availability to work in client locations or CapTech offices. While remote work is possible when compatible with needs, the expectation is for physical presence as required. This suggests a collaborative, in-person work environment for much of the time.

Office Location(s): Richmond, Virginia, USA. Specific client site or CapTech office details would be provided during the interview process.

Workspace Context:

• A collaborative environment is implied, with frequent interaction with project teams, including developers, researchers, and business analysts.

• Access to standard design tools and technology is expected, with a strong emphasis on Figma and proficiency in other Adobe Creative Suite applications.

Work Schedule:

• Standard full-time hours (approx. 40 hours/week).

• While there's an emphasis on work-life balance, project demands may require flexibility. The "on-site" requirement suggests a structured workday within office/client site hours.

📝 Enhancement Note: The "Work Environment" section clarifies the on-site expectation while acknowledging potential flexibility. For a UX Architect, the physical presence is often important for deep collaboration, facilitating workshops, and immersive co-design sessions, especially within a consulting context where client interaction is key.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio to assess qualifications, experience, and alignment with role requirements. A link to the online portfolio is mandatory.

• Technical/Skills Assessment: This may involve a practical design exercise or a deep dive into portfolio case studies to evaluate problem-solving skills, design process, and tool proficiency (especially Figma).

• Behavioral & Situational Interviews: Questions will likely assess collaboration style, communication skills, client management approach, leadership potential, and how candidates handle feedback and challenges.

• Cross-Functional Team Interview: An opportunity to interact with potential team members (developers, business analysts) to assess cultural fit and collaborative ability.

• Director/Leadership Interview: Final discussion with UX/Creative Directors to assess strategic thinking, vision, and suitability for the role and company culture.

Portfolio Review Tips:

• Clarity & Storytelling: Ensure each project tells a clear story: the problem, your role, your process, your decisions, and the impact/results. Use visuals effectively.

• Process Demonstration: Explicitly show your thought process – sketches, user flows, wireframes, iterations, and how research informed your design. Highlight your expertise in Figma features for efficient handoff.

• Impact & Metrics: Quantify outcomes where possible (e.g., "improved conversion by X%", "reduced task completion time by Y%"). If quantitative data isn't available, articulate the qualitative impact and user benefits.

• Accessibility Focus: Showcase specific examples of how you've incorporated accessibility and inclusive design principles.

• Tailor to CapTech: Briefly mention how your skills and experience align with CapTech's consulting model and client-focused approach.

Challenge Preparation:

• Be prepared to discuss how you would approach a hypothetical design problem or critique a given design.

• Practice articulating your design decisions clearly and concisely, especially when discussing complex interactions or information architecture.

• Be ready to discuss your experience with AI in design and how you see it evolving the UX field.

📝 Enhancement Note: The emphasis on a mandatory portfolio link and detailed portfolio review tips is critical for UX Architect roles. The advice on showcasing Figma proficiency, accessibility, and impact directly addresses the specific requirements mentioned in the job description. The interview process outline helps candidates prepare for each stage.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, component libraries, auto layout, variables, and design tokens. Proficiency in creating developer-ready UI components and organizing files for clarity is expected.

• Adobe Creative Suite: Proficiency preferred in Illustrator, Photoshop, and InDesign for various design tasks.

• Presentation Software: Proficiency preferred in PowerPoint for client and internal presentations.

Analytics & Reporting:

CRM & Automation:

• While not explicitly listed, experience with Agile product development lifecycles suggests familiarity with project management tools (e.g., Jira, Asana) and potentially collaboration platforms (e.g., Slack, Microsoft Teams).

📝 Enhancement Note: The explicit mention of Figma and the detailed breakdown of its advanced features are key technical requirements. The preference for Adobe Creative Suite and PowerPoint also highlights the expected software proficiency. Including familiar user research tools as a "plus" is important context.

👥 Team Culture & Values

Operations Values:

• Client-Centricity: A strong focus on understanding and meeting client needs, delivering value through technology and design.

• Collaboration: Emphasis on teamwork, cross-functional partnership, and building strong relationships internally and with clients.

• Innovation & Continuous Learning: Encouragement to explore new technologies (like AI in design), methodologies, and to continuously develop skills.

• Excellence & Quality: Commitment to delivering high-quality, impactful design solutions that adhere to best practices in usability and accessibility.

• Integrity & Humility: Taking feedback constructively and approaching challenges with a problem-solving mindset.

Collaboration Style:

• Highly collaborative, working closely with diverse teams of designers, developers, researchers, and business analysts.

• Open to constructive feedback and iterative design processes.

• Proactive in sharing knowledge and mentoring peers.

• Expected to communicate effectively with stakeholders at all levels, from team members to senior leadership and clients.

📝 Enhancement Note: The "Operations Values" are inferred from the company description and the nature of consulting work. Values like client-centricity, collaboration, and continuous learning are crucial for success in a consulting environment, especially for a role that involves client-facing responsibilities and team leadership.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Client Demands with UX Best Practices: Navigating client priorities and constraints while advocating for and implementing optimal user experience and accessibility standards.

• Managing Multiple Complex Projects: Effectively prioritizing tasks, managing time, and delivering high-quality work across several concurrent projects with varying scopes and deadlines.

• Integrating Emerging Technologies: Staying ahead of the curve with new tools and trends, such as AI in design, and effectively integrating them into existing workflows and client solutions.

• Mentorship and Design Oversight: Balancing hands-on design work with the responsibility of mentoring junior designers and providing constructive feedback to ensure consistent quality.

Learning & Development Opportunities:

• Formal Training Programs: Access to certification and tuition support, digital on-demand learning courses, and structured skill development paths.

• Industry Engagement: Opportunities to engage in professional development and industry involvement, potentially through conferences, workshops, and community events.

• Mentorship: Benefit from mentorship relationships within CapTech, fostering career growth and skill enhancement.

• Exposure to Diverse Clients: Work on a wide array of projects across different industries and client types, broadening experience and problem-solving capabilities.

📝 Enhancement Note: Identifying potential challenges helps candidates prepare for the realities of the role. For a UX Architect in consulting, the ability to manage client expectations while upholding design integrity is paramount. The growth opportunities highlight CapTech's investment in employee development.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex digital product you've designed. What was the core problem, your approach, and the outcome? How did you incorporate user research and accessibility?" (Focus on process, impact, and user-centricity).

• "How do you balance client requests or business constraints with user needs and best practices in design?" (Assess negotiation, advocacy, and problem-solving skills).

• "How do you approach mentoring junior designers or providing design oversight?" (Evaluate leadership and feedback delivery skills).

Company & Culture Questions:

• "What do you know about CapTech and our approach to consulting?" (Demonstrate research and alignment with company values).

• "How would you contribute to CapTech's CX practice methodologies or toolset?" (Show initiative and strategic thinking).

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly outline: Problem, Your Role, Process (Research, Ideation, Design, Testing), Solution, and Impact/Results.

• Highlight Figma Proficiency: Specifically call out your use of advanced Figma features (components, auto layout, variables, tokens) and how they facilitated efficient design and handoff.

• Showcase Accessibility: Detail specific instances where you implemented WCAG guidelines or inclusive design principles.

• Quantify Impact: Use metrics where possible. If not, articulate user benefits and business value clearly.

• Be Ready for Design Challenges: Practice articulating your thought process for solving common UX problems and be prepared to discuss your approach to design critiques.

📝 Enhancement Note: The interview preparation section provides concrete examples of questions and strategies tailored to the UX Architect role, emphasizing portfolio presentation and specific skill sets like Figma proficiency and AI integration. This offers actionable advice for candidates.

📌 Application Steps

To apply for this UX Architect position:

• Submit your application through the provided link on SmartRecruiters.

• Crucially, ensure your online portfolio link is prominently displayed on your resume and/or within the application. Applications without a portfolio will likely not be considered.

• Tailor your resume to highlight your 5+ years of experience in UX design, specifically mentioning your work in design consultancies/agencies, product strategy, information architecture, and proficiency with Figma.

• Prepare to walk through 2-3 key projects from your portfolio during interviews, focusing on your process, design decisions, and the impact of your work.

• Research CapTech Consulting's values, client work, and CX practice to articulate how your skills and aspirations align with their mission.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.