UX Architect

📍 Job Overview

Job Title: UX Architect

Company: CapTech Consulting

Location: Richmond, Virginia, United States (with potential for Atlanta, GA)

Job Type: Full-time

Category: Customer Experience (CX) Design / User Experience (UX)

Date Posted: March 17, 2026

Experience Level: 5-10 Years

Remote Status: Primarily On-site, with potential for remote work based on client and company needs.

🚀 Role Summary

• Spearhead the design of sophisticated digital brand experiences that are intuitive, impactful, and accessible, leveraging deep understanding of user research and accessibility best practices.

• Drive product strategy, information architecture, and user interface design through a human-centered approach, ensuring alignment between user needs and business objectives.

• Lead advanced design activities, including user research, usability testing, design workshops, and rapid prototyping to iterate and validate design solutions.

• Mentor junior practitioners, provide design oversight, and contribute to the continuous improvement of CX methodologies, capabilities, and toolsets.

• Explore and integrate emerging technologies, including AI-powered design tools, to enhance creativity, efficiency, and the overall impact of digital experiences.

📝 Enhancement Note: While the primary location is Richmond, VA, the inclusion of "Atlanta, GA, USA" in locations_alt_raw suggests a strong possibility of this role being open to candidates in Atlanta, or that CapTech has a significant presence and client base there. The remote policy indicates flexibility but emphasizes the need for on-site availability, crucial for client-facing consulting roles.

📈 Primary Responsibilities

• Lead the creation of comprehensive design deliverables, including personas, customer journey maps, wireframes, responsive visual designs, and interactive prototypes, adhering to interaction design and usability best practices.

• Orchestrate and lead advanced design activities such as design thinking workshops, rapid prototyping sessions, and iterative user testing to gather insights and refine design solutions.

• Develop and deliver clear, concise, and compelling presentations to clients and internal teams, effectively communicating the strategic rationale and user-centered approach behind design decisions.

• Conduct thorough competitive assessments to identify innovative alternatives and stay abreast of the latest design and technology trends, integrating them into project strategies.

• Proactively explore and leverage AI-powered design tools and workflows, experimenting with new approaches to enhance creativity, efficiency, and the overall impact of digital experiences.

• Champion and advocate for accessible design principles and usability standards among clients and project teams, ensuring inclusive design solutions.

• Provide insightful and constructive feedback on designs, including interactions, information architecture, content, and overall alignment with business goals and user needs.

• Actively contribute to CX leadership initiatives, including the development of methodologies, capabilities, approaches, and toolsets, and participate in CX meetings and training sessions.

• Engage in continuous professional development and industry involvement to maintain expertise and contribute to the growth of the UX practice.

• Provide design oversight and art direction for visual and interaction designers, mentoring them and ensuring high-quality design output.

📝 Enhancement Note: The responsibilities clearly indicate a senior-level role requiring leadership, mentorship, and strategic input beyond just execution. The emphasis on AI tools and accessibility standards highlights forward-thinking design practices.

🎓 Skills & Qualifications

Education:

Experience:

• 5+ years of professional experience, ideally within a design consultancy or digital agency environment.

• Demonstrated ability to manage multiple projects concurrently, ensuring successful delivery within scope and budget constraints.

Required Skills:

• Proven expertise in product strategy, heuristic analysis, information architecture, user research, user interface design, wireframing, prototyping, and usability testing.

• Strong conceptual and visual communication skills, with the ability to articulate complex ideas clearly.

• Expert knowledge of interaction design and usability principles, with the capacity to manage multiple projects simultaneously.

• Strong analytical capabilities necessary to derive insights and recommendations from user research and usability testing.

• Confident self-starter with the ability to receive feedback constructively and collaborate effectively with cross-functional teams.

Preferred Skills:

• Proficiency with Adobe Creative Suite (Illustrator, Photoshop, InDesign) and presentation software like PowerPoint.

• Familiarity with user research tools such as Optimal Workshop, UserTesting, and SurveyMonkey.

• Working knowledge of Agile product development lifecycles and practices.

• Familiarity with WCAG 2.2 Accessibility standards and Inclusive Design principles.

📝 Enhancement Note: The strong emphasis on Figma proficiency, including advanced features for design handoff, indicates a need for candidates who are not only skilled designers but also advocates for efficient, scalable design systems and processes.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive online portfolio is mandatory for consideration.

• Showcase a range of projects demonstrating expertise in human-centered design methodologies, from research to final implementation.

• Highlight case studies that detail your process, problem-solving approach, design decisions, and the measurable impact of your work.

• Include examples of personas, customer journey maps, wireframes, interactive prototypes, and visual designs.

Process Documentation:

• Provide evidence of leading design workshops, rapid prototyping, and iterative user testing processes.

• Showcase examples of competitive assessments and how they informed design strategy.

• Illustrate how you explore and integrate emerging technologies, including AI-powered design tools, into your workflow.

• Document your approach to advocating for and implementing accessible design and usability best practices.

• Include examples of how you provide constructive feedback and design oversight to team members.

📝 Enhancement Note: The requirement for a portfolio is standard, but the emphasis on Figma's advanced features and the need to showcase exploration of AI tools suggests the company values process efficiency, scalability, and innovative approaches to design.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive Health Coverage

• Disability Insurance

• Paid Family Leave

• Generous Paid Time Off (PTO)

• 401(k) Matching with no vesting period

• Learning & Development Programs: Certification and tuition support, digital on-demand learning, mentorship, and skill development paths.

• Modern Health: Mental health and well-being platform offering 1:1 care, group support, and self-serve resources.

• Carrot Fertility: Inclusive fertility and family-forming coverage (adoption, surrogacy, fertility treatments, pregnancy).

• Fringe: Company-paid stipend program for personalized lifestyle benefits (e.g., streaming services, student loan repayment, fitness).

• Employee Resource Groups (ERGs) to foster diversity and inclusion.

Working Hours:

• Standard full-time hours, likely around 40 hours per week.

• CapTech emphasizes flexibility and work-life balance, allowing remote work when compatible with client and company needs, though on-site availability is required.

📝 Enhancement Note: The benefits package is extensive, with a strong focus on employee well-being, professional development, and personalized lifestyle support, indicating a commitment to employee retention and growth. The mention of "modern health" and "Carrot Fertility" reflects contemporary, inclusive benefit offerings.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting

Company Size: 1,000 - 5,000 Employees (based on typical CapTech Consulting size)

Founded: 1997 (CapTech Consulting was founded in 1997)

Team Structure:

• The role is within the Customer Experience (CX) team, which is part of CapTech's broader consulting practice.

• The CX team likely comprises specialized roles such as UX Architects, User Researchers, UX/UI Designers, and Content Strategists.

• This role involves collaboration with UX/Creative Directors, project managers, developers, and business system analysts.

Methodology:

• CapTech emphasizes a collaborative approach to client challenges, utilizing technology to achieve desired outcomes.

• The CX team follows human-centered design principles, integrating user research, product strategy, and usability testing.

• There is a commitment to staying current with research tools, methods, and emerging technologies like AI-powered design.

• The company culture values continuous learning, mentorship, and professional development.

Company Website: https://www.captechconsulting.com/

📝 Enhancement Note: CapTech's positioning as an award-winning consulting firm focused on technology and client results suggests a dynamic, results-oriented environment. The emphasis on relationships and enduring partnerships implies a culture of trust and long-term commitment.

📈 Career & Growth Analysis

Operations Career Level: Senior UX Architect

This role represents a senior individual contributor position within the UX/CX practice. It requires extensive experience in a wide array of UX disciplines and the ability to lead projects and mentor others. The focus is on strategic design thinking, complex problem-solving, and driving impactful digital experiences for clients.

Reporting Structure:

• The UX Architect will likely report to a UX Director or Creative Director within the CX practice.

• They will collaborate closely with project managers, business analysts, and development teams.

Operations Impact:

• The UX Architect's work directly influences the success of digital products and services for CapTech's clients, impacting user adoption, customer satisfaction, and ultimately, business outcomes such as revenue generation, market share, and brand loyalty.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas like AI-driven design, advanced accessibility, or product strategy.

• Leadership: Progress to roles such as Lead UX Architect, UX Manager, or Director within the CX practice, managing teams and client portfolios.

• Methodology Development: Contribute to defining and refining CapTech's CX methodologies, tools, and best practices.

• Client Relationship Management: Develop stronger client relationships, potentially leading to strategic advisory roles.

• Industry Expertise: Become a recognized expert in specific industries served by CapTech.

📝 Enhancement Note: The role offers significant growth potential within a consulting framework, allowing for both deep specialization in UX and progression into leadership and strategic client advisory roles.

🌐 Work Environment

Office Type: Consulting Firm Environment

• CapTech operates as a consulting firm, meaning the work environment can vary significantly based on client project needs. Employees are expected to work at client sites or CapTech offices as required.

Office Location(s):

• Primary location: Richmond, Virginia.

• Potential for work or presence in Atlanta, Georgia.

Workspace Context:

• Collaboration: The role demands close collaboration with diverse project teams, including designers, researchers, developers, and business stakeholders. This fosters a dynamic and interactive work setting.

• Tools & Technology: Access to industry-standard design and research tools (e.g., Figma, Adobe Creative Suite, user testing platforms) is expected. The company encourages exploration of AI-powered design tools.

• Professional Development: The environment supports continuous learning through internal programs, mentorship, and industry engagement, encouraging the sharing of knowledge and best practices.

Work Schedule:

• Standard full-time hours (approximately 40 hours per week) are expected, with the understanding that consulting projects may require flexibility and occasional extended hours to meet client deadlines. The emphasis on work-life balance suggests efforts to manage workloads effectively.

📝 Enhancement Note: The consulting nature of CapTech means adaptability is key. While flexibility exists, the core expectation is on-site delivery at client locations or company offices, emphasizing client-facing collaboration and project commitment.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A review of your resume and online portfolio by a CapTech recruiter to assess qualifications and experience.

2. Hiring Manager/Director Interview: A discussion with the hiring manager or a CX Director to delve deeper into your experience, approach to UX design, and cultural fit. Expect questions about your portfolio and specific project examples.

3. Design Challenge/Case Study Presentation: You may be asked to complete a design exercise or present a detailed case study from your portfolio. This will assess your problem-solving skills, design process, communication abilities, and strategic thinking.

4. Team/Stakeholder Interviews: Interviews with potential team members (e.g., other designers, researchers, developers) and potentially client stakeholders to evaluate collaboration style and ability to work within a team environment.

5. Final Interview: Potentially a final interview with senior leadership to discuss career aspirations and overall fit within CapTech.

Portfolio Review Tips:

• Curate Selectively: Showcase 3-5 of your strongest projects that best represent your skills as a UX Architect, focusing on complexity, impact, and your specific contributions.

• Tell a Story: For each project, clearly articulate the problem, your role and responsibilities, the process you followed (research, ideation, design, testing), your key design decisions and their rationale, and the measurable outcomes or impact.

• Highlight Process: Emphasize your human-centered design methodology, how you incorporated user research and testing, and how you translated insights into design solutions.

• Showcase Figma Proficiency: If possible, include examples that demonstrate your mastery of Figma, including design system components, auto layout, and efficient handoff practices.

• Accessibility Focus: Explicitly detail how you incorporated accessibility standards and inclusive design principles into your work.

• Clear Navigation: Ensure your online portfolio is easy to navigate, visually appealing, and mobile-responsive.

Challenge Preparation:

• Understand the Consulting Context: Be prepared for scenarios that involve client constraints, tight deadlines, and the need to balance user needs with business objectives.

• Practice Articulation: Rehearse explaining your design process and decisions clearly and concisely, as if presenting to a client or a diverse project team.

• Focus on Strategy: Demonstrate your ability to think strategically about the business goals and user needs, not just the visual aesthetics.

• Problem-Solving: Be ready to discuss how you approach ambiguous problems and develop innovative solutions.

📝 Enhancement Note: The portfolio is critical. Candidates must be prepared to not only present their work but also articulate the strategic thinking, process, and measurable impact behind it, with a particular emphasis on Figma capabilities and AI tool exploration.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and developer handoff. Advanced proficiency in features like auto layout, component libraries, variables, and design tokens is highly preferred for scalable design systems.

• Adobe Creative Suite (Illustrator, Photoshop, InDesign): Preferred for graphic design, image manipulation, and layout tasks.

• Microsoft PowerPoint: Preferred for creating client presentations and communicating design rationale.

Analytics & Reporting:

• User Research Tools: Familiarity with platforms like Optimal Workshop, UserTesting, and SurveyMonkey is a plus for conducting and analyzing user feedback.

• Analytics Platforms (General): While not explicitly mentioned, experience with web analytics tools (e.g., Google Analytics) and A/B testing platforms would be beneficial for understanding user behavior post-launch.

CRM & Automation:

Emerging Technologies:

• AI-Powered Design Tools: Experience or a strong interest in exploring and utilizing AI tools for design ideation, content generation, or workflow optimization is a key differentiator.

📝 Enhancement Note: Figma is the central design tool. Proficiency extends beyond basic usage to advanced features that support scalable design systems and efficient handoffs, crucial for a consulting environment working on diverse client projects.

👥 Team Culture & Values

Operations Values:

• Collaboration: A strong emphasis on working closely with cross-functional teams (developers, business analysts, project managers) and clients to achieve shared goals.

• Innovation: Encouraging exploration of new technologies, methodologies, and design approaches, including AI-powered tools, to deliver cutting-edge solutions.

• User-Centricity: A deep commitment to understanding and advocating for user needs, ensuring designs are intuitive, impactful, and accessible.

• Excellence: Striving for high-quality outcomes in all aspects of design and delivery, with a focus on measurable results and client satisfaction.

• Continuous Learning: Fostering an environment where employees are encouraged to develop their skills, stay current with industry trends, and share knowledge.

Collaboration Style:

• Cross-functional Integration: Designers work hand-in-hand with development and business teams throughout the product lifecycle.

• Client-Focused: A significant portion of collaboration involves direct interaction with clients to understand their needs, present solutions, and gather feedback.

• Mentorship & Feedback: A culture that encourages constructive feedback, knowledge sharing, and mentoring between senior and junior practitioners.

• Agile Practices: Familiarity with Agile methodologies implies iterative collaboration, flexibility, and cross-team communication.

📝 Enhancement Note: CapTech's values emphasize a blend of client-focused delivery, technological innovation, and a supportive, collaborative internal culture that prioritizes professional growth and team success.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Diverse Stakeholder Needs: Navigating the often-competing demands of users, business stakeholders, and technical constraints within client projects.

• Adapting to Client Environments: Quickly understanding and integrating into various client company cultures, workflows, and existing technology stacks.

• Staying Ahead of Technology: Continuously learning and adapting to rapidly evolving design tools, methodologies, and emerging technologies like AI in design.

• Demonstrating ROI: Clearly articulating and quantifying the business value and return on investment (ROI) of UX design initiatives to clients.

• Managing Project Scope and Timelines: Effectively juggling multiple client projects with varying deadlines and deliverables in a fast-paced consulting environment.

Learning & Development Opportunities:

• Specialized Training: Access to programs offering certifications, tuition support, and on-demand digital learning courses for deepening UX expertise.

• Mentorship: Opportunities to be mentored by senior leaders and to mentor junior team members, fostering skill development and knowledge transfer.

• Industry Engagement: Encouragement to participate in industry conferences, workshops, and professional development events.

• Exploration of New Technologies: Opportunities to experiment with and integrate cutting-edge tools, such as AI-powered design solutions.

• Career Pathing: Defined paths for advancement within the CX practice, from senior individual contributor to leadership roles.

📝 Enhancement Note: The challenges are inherent to a senior consulting role, emphasizing adaptability, strategic thinking, and continuous learning. The growth opportunities are robust, offering clear paths for career progression and skill enhancement.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex digital product you designed. What was the core problem, your role, your process, and the key design decisions you made? What were the measurable outcomes?" (Focus on process, strategic thinking, and impact).

• "How do you approach balancing user needs with business objectives and technical constraints in a client project?" (Demonstrate strategic problem-solving and compromise).

• "Walk me through your experience using Figma for design systems and developer handoff. How do you ensure scalability and efficiency?" (Highlight technical proficiency and process optimization).

• "How do you incorporate accessibility best practices and inclusive design principles into your work?" (Show commitment to ethical and universal design).

Company & Culture Questions:

• "What interests you about CapTech Consulting and our CX practice?" (Research CapTech's values, client work, and CX capabilities).

• "How do you approach collaboration within a consulting team and with clients?" (Illustrate teamwork and client-facing skills).

• "How do you stay current with UX trends and technologies?" (Demonstrate commitment to continuous learning).

Portfolio Presentation Strategy:

• Structure: For each case study, follow a clear narrative: Problem -> Your Role -> Process -> Solution -> Impact/Results.

• Visuals: Use high-quality mockups, wireframes, journey maps, and prototypes to illustrate your work.

• Context: Briefly explain the client's business and the project's goals.

• Your Contribution: Clearly delineate your specific contributions, especially in team projects.

• Metrics: Quantify results whenever possible (e.g., improved conversion rates, reduced bounce rates, increased user satisfaction scores).

• Figma Emphasis: If possible, highlight specific Figma features used for efficiency or advanced functionality.

• AI Exploration: Be ready to discuss any experimental use of AI tools and your thoughts on their future in UX.

📝 Enhancement Note: Preparation should focus on articulating a strong design process, demonstrating strategic thinking, showcasing advanced Figma skills, and highlighting experience with emerging technologies like AI, all within a consulting context.

📌 Application Steps

To apply for this UX Architect position:

• Submit your application through the provided link on SmartRecruiters.

• Portfolio Customization: Ensure your online portfolio is up-to-date, showcases 3-5 of your most relevant UX Architect projects, and clearly articulates your role, process, and impact for each. Prioritize projects demonstrating complex problem-solving, strategic thinking, and your mastery of Figma.

• Resume Optimization: Tailor your resume to highlight keywords from the job description, such as "UX Architect," "product strategy," "information architecture," "user research," "Figma," "accessibility," and "AI-powered design tools." Quantify your achievements whenever possible.

• Interview Preparation: Practice articulating your design process, decision-making rationale, and project outcomes. Prepare to discuss your experience with Figma's advanced features and your thoughts on AI in design. Rehearse presenting a case study from your portfolio.

• Company Research: Familiarize yourself with CapTech Consulting's mission, values, client portfolio, and recent work, particularly within their CX practice. Understand their consulting model and approach to client engagement.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.