UI Tech

📍 Job Overview

Job Title: UI Screens Tech

Company: WPP Production

Location: Sunnyvale, California, USA

Job Type: Contract

Category: Operations / Production Support

Date Posted: 2026-03-10T16:40:18

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• This role is critical for supporting the creation of marketing materials and internal reference assets by meticulously capturing screenshots and on-device video footage.

• Responsibilities include the setup and ongoing maintenance of a secure, well-equipped device lab, ensuring all hardware is up-to-date with the latest software builds for creative and production teams.

• Requires a strong foundation in technical support, with a focus on troubleshooting and problem-solving within a fast-paced production environment.

• Essential to manage and maintain a diverse ecosystem of devices, ensuring their readiness and optimal performance for content creation workflows.

📝 Enhancement Note: The job title "UI Tech" and the description focusing on "UI Screens Tech" strongly suggest a role that bridges technical operations with creative production, specifically within the marketing and content creation arms of WPP Production. The emphasis on device management, software builds, and capturing visual assets for marketing materials positions this within a specialized area of production operations, rather than traditional IT or software development.

📈 Primary Responsibilities

• Execute precise screenshot and on-device video capture for marketing collateral and animation reference materials.

• Set up, organize, and maintain a secure laboratory environment dedicated to housing and facilitating the use of a wide array of production devices.

• Ensure all devices within the lab are consistently updated with the latest approved software builds and operating systems, ready for immediate deployment.

• Provide direct technical support to both creative and production teams, swiftly diagnosing and resolving hardware, software, and capture-related issues.

• Manage the tracking, inventory, and maintenance of a diverse ecosystem of mobile and other relevant devices, ensuring their availability and functionality.

• Collaborate closely with cross-functional teams, including Marcom creatives and Geo CPM teams, to understand and fulfill their device and capture needs.

• Assist in the distribution and pickup of equipment across multiple Bay Area office locations as required.

• Support localization efforts by providing technical assistance and device readiness for international market content.

📝 Enhancement Note: The core responsibilities highlight a hands-on, operational role focused on the physical assets and technical infrastructure supporting content creation. The mention of "marketing materials," "animation department," and "AI driven marketing world" frames the role within a modern, high-volume content production context. The requirement to pick up and distribute equipment across the Bay Area indicates a local, on-site presence is integral.

🎓 Skills & Qualifications

Education:

• While formal education is not explicitly stated, a strong understanding of technical principles equivalent to an Associate's or Bachelor's degree in a relevant technical field (e.g., Information Technology, Media Production Technology) is beneficial.

Experience:

• A minimum of 5 years of experience providing technical support or operational assistance to production or creative teams.

• Demonstrated experience in managing and maintaining a fleet of diverse electronic devices (smartphones, tablets, etc.).

Required Skills:

• Technical Support: At least 5 years of experience supporting production teams in a technical capacity.

• Troubleshooting: Strong ability to diagnose and resolve technical problems quickly and efficiently, both on-site and remotely.

• Device Management: Proven experience in tracking, managing, and maintaining an ecosystem of electronic devices.

• Software & Hardware Proficiency: Ability to ensure devices are up-to-date with the latest software builds and understand hardware configurations.

• Problem Solving: Demonstrated track record of delivering operational support to creative and production teams.

• Collaboration & Communication: Strong collaborator and communicator capable of working effectively in a highly cross-functional environment.

• Organization & Detail: Deeply organized with a strong attention to detail for inventory and task management.

Preferred Skills:

• Video Production & Animation: Basic understanding of video production principles and animation processes relevant to asset creation.

• Current Video Capturing Practices: Experience with modern video capturing techniques and technologies for production purposes.

• Localization Support: Experience assisting with localization efforts for digital content.

• Lab Management: Experience setting up and maintaining a secure technical lab environment.

📝 Enhancement Note: The "5 years of supporting production teams in some sort of technical capacity" is interpreted as a broad requirement, encompassing roles like IT support, media operations, or technical production assistance. The emphasis on "on-device video captures" and "screenshots" for "marketing materials" points towards a specialization in mobile content capture and asset preparation.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Device Management Strategy: Examples of how you have organized, tracked, and maintained device inventories, including processes for updates, repairs, and lifecycle management.

• Technical Support Case Studies: Documented instances of troubleshooting complex technical issues for creative or production teams, highlighting the problem, your solution, and the positive outcome.

• Workflow Optimization: Demonstrations of how you've improved processes related to device setup, software deployment, or asset capture to enhance efficiency.

• Lab Setup & Management: If applicable, examples or descriptions of how you've set up or managed technical lab environments, focusing on security, organization, and accessibility.

Process Documentation:

• Device Onboarding & Offboarding: Clear documentation outlining the steps for preparing new devices and decommissioning old ones, including data wiping and inventory updates.

• Software Deployment Procedures: Documented procedures for applying software updates, patches, and maintaining specific build versions across a device fleet.

• Capture Workflow Protocols: Standard operating procedures for conducting screenshot and video capture sessions, ensuring consistency, quality, and adherence to brand guidelines.

• Troubleshooting Guides: Development or utilization of internal guides or wikis for common technical issues and their resolutions.

📝 Enhancement Note: While a formal "portfolio" isn't explicitly requested, the nature of the role implies a need to demonstrate practical experience through examples of past work, process documentation, or case studies. This section infers the types of evidence candidates should be prepared to present to showcase their capabilities in device management, technical support, and process optimization within a production context.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Access to WPP's competitive benefits package, details of which can be found at: https://www.wpp.com/en/careers/wellbeing/benefits-at-wpp-in-the-us

• Opportunities for professional development and exposure to cutting-edge content production technologies.

Working Hours:

• On-site, Monday through Friday, with potential for weekend work during critical launch periods.

• Standard working hours are implied to be around 40 hours per week, consistent with a full-time contract role.

📝 Enhancement Note: The salary range of $33-$53/hr for a contract role in Sunnyvale, California, aligns with industry standards for technical support and specialized production roles requiring significant experience and specific skills. Sunnyvale is a high-cost-of-living area, and the salary reflects this. The benefits listed are general; candidates should inquire directly about specific contract benefits.

🎯 Team & Company Context

🏢 Company Culture

Industry: Advertising, Marketing, Content Production, Technology Services

Company Size: Large Enterprise (WPP is a global leader with tens of thousands of employees worldwide; WPP Production operates as a unified global entity within it.)

Founded: WPP was founded in 1982. WPP Production is a more recent consolidation of WPP's production capabilities.

Team Structure:

• The UI Screens Tech will likely be part of a broader Production Technology or Operations team within WPP Production.

• This team will collaborate closely with Marcom (Marketing Communications) creative teams, Geo CPM (Content & Production Management) teams, and potentially animation and video production departments.

Methodology:

• WPP Production emphasizes a "borderless collaboration" approach, leveraging "human craft with next generation technology."

• The company is focused on "content systems at scale" and is "AI driven."

• Operations within WPP Production likely involve agile methodologies for project execution, data-driven decision-making for content performance, and continuous process optimization to meet client demands.

Company Website: https://www.wppproduction.com/ (and https://www.wpp.com/)

📝 Enhancement Note: WPP Production is positioned as the "unified global production company" for WPP, indicating a significant scale and a focus on leveraging technology and human expertise for large-scale content creation. The company culture likely values innovation, efficiency, and collaboration, particularly in the context of AI and advanced production techniques.

📈 Career & Growth Analysis

Operations Career Level: This role sits at an experienced individual contributor level, focusing on specialized technical and operational support within the production workflow. It is not a management role but requires significant autonomy and problem-solving expertise.

Reporting Structure: The UI Screens Tech will likely report to a Production Operations Manager, Technical Operations Lead, or a similar role within the WPP Production infrastructure. They will work closely with various project managers and creative leads.

Operations Impact: This role directly impacts the efficiency and quality of content creation for marketing campaigns. By ensuring devices are functional and assets are captured accurately and promptly, the UI Screens Tech enables creative teams to produce high-impact marketing materials, ultimately contributing to client brand growth and campaign success.

Growth Opportunities:

• Specialization: Deeper expertise in mobile device management, content capture technologies, or specific production workflows.

• Technical Leadership: Potential to move into roles managing device labs, leading technical support for larger projects, or specializing in new production technologies.

• Cross-functional Roles: Transition into roles within broader IT, media operations, or project management within WPP Production or WPP.

• Learning & Development: Opportunities to learn about emerging technologies in content production, AI applications in marketing, and advanced video/animation workflows.

📝 Enhancement Note: While this is a contract role, the emphasis on WPP's "global production company" and "next generation technology" suggests opportunities for skill development and potential for longer-term engagement or internal mobility within WPP's vast network. The growth path would likely involve deepening technical expertise or moving into operational management.

🌐 Work Environment

Office Type: Hybrid working model, with teams expected in the office approximately three days a week. This role specifically requires on-site presence Monday through Friday due to the technical and confidential nature of the work.

Office Location(s): Sunnyvale, California, USA. The role involves potential travel between Bay Area offices for equipment pickup and distribution.

Workspace Context:

• The primary workspace will be a secure device lab within the Sunnyvale office, requiring organization and attention to detail.

• A collaborative environment is expected, with frequent interaction with creative and production teams.

Work Schedule:

• Primarily Monday-Friday, with potential for weekend work during peak launch periods.

• The hybrid model generally allows for some flexibility, but this specific role's on-site requirement is non-negotiable for core duties.

📝 Enhancement Note: The "hybrid working model" is mentioned, but the job description explicitly states "required to be on-site Monday through Friday." This indicates that while the company embraces hybrid for some roles, this particular position necessitates full-time on-site presence due to the hands-on, physical nature of device management and content capture.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and experience, focusing on technical support, device management, and production support background.

• Technical Interview: Likely to involve scenario-based questions about troubleshooting technical issues, managing device fleets, and understanding video capture workflows. You may be asked to discuss your experience with specific devices or software.

• Practical Assessment/Case Study: Potentially a hands-on exercise or a detailed discussion about how you would set up a device lab, manage software updates, or troubleshoot a specific capture issue.

• Team/Cultural Fit Interview: Discussion with potential team members and hiring managers to assess collaboration skills, problem-solving approach, and alignment with WPP Production's values.

• Final Review: Discussion of compensation, contract terms, and start date.

Portfolio Review Tips:

• Device Management: Prepare examples of how you've cataloged, maintained, and updated device fleets. This could include screenshots of inventory systems, process documents, or descriptions of your methodology.

• Technical Support Scenarios: Be ready to walk through specific examples of complex technical problems you've solved for creative or production teams, detailing your diagnostic process and resolution.

• Workflow Improvement: Highlight any instances where you've improved efficiency in device setup, software deployment, or capture processes. Quantify the impact if possible (e.g., "reduced setup time by 20%").

• Visual Assets: If possible, include anonymized examples of screenshots or video captures you've produced that demonstrate quality and attention to detail.

Challenge Preparation:

• Troubleshooting Scenarios: Anticipate questions about diagnosing issues with mobile devices (e.g., battery drain, connectivity problems, software glitches) and providing immediate solutions.

• Process Design: Be prepared to discuss how you would establish protocols for a secure device lab, including inventory management, access control, and software update schedules.

• Stakeholder Communication: Practice articulating technical information clearly and concisely to non-technical creative and production teams.

📝 Enhancement Note: Given the hands-on nature of the role, interviewers will likely probe deeply into practical experience. Candidates should be prepared to provide detailed, specific examples of their work, rather than just listing responsibilities. The "secure lab" and "confidential nature" imply a need for candidates to demonstrate responsibility and trustworthiness.

🛠 Tools & Technology Stack

Primary Tools:

• Mobile Operating Systems: iOS, Android (expertise in managing and troubleshooting both is crucial).

• Device Management Software: Experience with Mobile Device Management (MDM) solutions (e.g., Intune, Jamf, Workspace ONE) for deployment, configuration, and security management.

• Screen Capture Software: Familiarity with various screen recording and screenshot tools for different platforms.

• Video Editing Software (Basic): Awareness of tools like Adobe Premiere Pro or Final Cut Pro for basic trimming or formatting of captured video clips.

• Asset Management Systems: Experience with digital asset management (DAM) or cloud storage solutions for organizing captured media.

Analytics & Reporting:

• Inventory Management Tools: Spreadsheets (Excel, Google Sheets) or specialized inventory software for tracking devices.

• Ticketing Systems: Experience with platforms like Jira Service Desk or Zendesk for logging and tracking support requests.

CRM & Automation:

• While not a direct CRM role, understanding how assets are used in marketing campaigns may involve familiarity with marketing automation platforms or content management systems (CMS) at a user level.

• Collaboration Platforms: Microsoft Teams, Slack for communication and coordination.

📝 Enhancement Note: The technology stack is inferred from the responsibilities. The core need is for deep knowledge of mobile operating systems and device management, alongside practical experience with capturing and organizing digital assets. Proficiency in MDM solutions is a strong indicator of required technical depth.

👥 Team Culture & Values

Operations Values:

• Craft Excellence: A commitment to high-quality output in all aspects of work, from device setup to final asset capture.

• Innovation: Embracing "next-generation technology" and AI to enhance production capabilities.

• Collaboration: Working effectively across diverse, cross-functional teams to achieve shared goals.

• Efficiency: Streamlining processes and managing resources effectively to deliver at scale.

• Integrity: Maintaining the security and confidentiality of devices and content.

Collaboration Style:

• Cross-functional Integration: Working closely with creative, Marcom, and production management teams to understand their needs and provide solutions.

• Proactive Communication: Regularly updating stakeholders on device status, issue resolution, and project progress.

• Problem-Solving Partnership: Collaborating with teams to identify and resolve technical challenges that impact content production timelines.

📝 Enhancement Note: WPP's stated values of "craft excellence," "human craft with next generation technology," and "borderless collaboration" will heavily influence the team's operational culture. For this role, it translates to a focus on meticulous execution, embracing new tools, and working seamlessly with creative professionals.

⚡ Challenges & Growth Opportunities

Challenges:

• Rapid Technological Evolution: Keeping pace with the constant updates to mobile operating systems and new device releases.

• Device Fleet Management: Managing a large, diverse, and often sensitive device ecosystem across a demanding production environment.

• Confidentiality & Security: Handling proprietary marketing materials and devices securely, especially during product launch periods.

• Balancing Demands: Juggling the needs of multiple creative teams and production schedules simultaneously.

• On-site Requirement: Adapting to a full-time on-site schedule in a role that might otherwise offer more flexibility.

Learning & Development Opportunities:

• Specialized Training: Opportunities to gain certifications or advanced training in mobile device management (MDM) or specific production software.

• Exposure to AI in Production: Gaining hands-on experience with how AI is integrated into content creation workflows.

• Industry Trends: Staying abreast of the latest trends in digital content capture, mobile technology, and marketing production.

• Networking: Building relationships within WPP's extensive global network of creative and technical professionals.

📝 Enhancement Note: The challenges are directly tied to the operational demands of a fast-paced, technology-driven production environment. The growth opportunities are framed within the context of WPP's commitment to innovation and professional development in the evolving media landscape.

💡 Interview Preparation

Strategy Questions:

• "Describe your experience managing a fleet of mobile devices. What tools and processes did you use?" (Focus on MDM, inventory, software updates).

• "How would you ensure the security and confidentiality of devices and content in a lab environment?" (Discuss access controls, data wiping, secure storage).

• "Walk me through your process for troubleshooting a common issue with a new smartphone model that a creative team is experiencing." (Demonstrate diagnostic steps, communication, and resolution).

Company & Culture Questions:

• "What interests you about WPP Production and its approach to content creation?" (Research their emphasis on AI, human craft, global scale).

• "How do you approach collaboration with creative teams who may have different technical understandings or priorities?" (Emphasize clear communication, patience, and partnership).

Portfolio Presentation Strategy:

• Device Management Showcase: Prepare visual aids or detailed descriptions of your device inventory system, including how you track models, OS versions, and assignments.

• Troubleshooting Case Studies: Select 2-3 compelling examples of technical problems you resolved, outlining the situation, your actions, and the positive outcome. Quantify impact where possible.

• Process Documentation Examples: Have a sample of a process document you've created (e.g., for device setup, software updates) to demonstrate your ability to create clear, actionable guides.

• Focus on Impact: Frame your experience in terms of how you enabled creative teams and contributed to successful content production.

📝 Enhancement Note: The interview preparation focuses on demonstrating practical, hands-on experience and a problem-solving mindset. Candidates should be ready to discuss specific tools, processes, and real-world scenarios relevant to managing devices and supporting production workflows.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the WPP Production careers portal.

• Resume Customization: Tailor your resume to highlight your experience in technical support, device management (specifically mobile), troubleshooting, and supporting creative/production teams. Use keywords like "MDM," "iOS," "Android," "screen capture," "video production support," and "technical operations."

• Portfolio Preparation: Gather examples of your work that demonstrate your ability to manage device ecosystems, document processes, and solve technical challenges. Be ready to discuss these in detail during interviews.

• Company Research: Familiarize yourself with WPP Production's mission, values, and their focus on AI and global content creation. Understand how this role fits into their larger operational strategy.

• Interview Practice: Practice answering common technical support and scenario-based questions, focusing on clear, concise explanations and demonstrating your problem-solving approach.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.