Summer Intern, UX Research (AXS)

📍 Job Overview

Job Title: Summer Intern, UX Research (AXS)

Company: AXS

Location: Los Angeles, CA

Job Type: Internship, Part-Time

Category: User Experience (UX) Research

Date Posted: 2026-02-27

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Gain hands-on experience in User Experience (UX) Research within the live entertainment and ticketing industry.

• Support research initiatives for both B2C fan-facing platforms (axs.com) and B2B client tools used by ticketing managers, marketers, and venue partners.

• Collaborate closely with experienced UX Researchers and Product Designers to understand how research informs product decisions and enhances user experience.

• Develop practical skills in planning, conducting, analyzing, and communicating qualitative research findings.

📝 Enhancement Note: This role is specifically for a summer internship, implying a temporary engagement focused on learning and contribution within a defined period. The "AXS" brand, part of AEG, signifies a focus on the live event ecosystem, offering unique research opportunities related to fan engagement and client operations in sports, music, and theater.

📈 Primary Responsibilities

• Assist in the planning and execution of qualitative UX research studies, including user interviews and usability tests.

• Prepare essential research materials such as discussion guides, surveys, and test plans to ensure study rigor.

• Observe and actively participate in moderating research sessions, capturing user interactions and feedback.

• Document research activities by taking detailed notes and organizing findings for efficient analysis.

• Support the analysis of qualitative and quantitative data to identify key themes, patterns, and actionable insights.

• Contribute to the creation of research reports, presentations, and summaries for Product and Design teams.

• Learn to connect UX research findings with broader product strategy, analytics, and client needs.

• Gain exposure to understanding the "jobs to be done" for key client personas like Ticketing Managers, Marketers, and Promoters.

• Utilize and learn industry-standard research and collaboration tools, including Google Suite, Lyssna, ChatGPT Enterprise, and Dovetail.

• Understand the role of the "voice of the customer" in driving product development and decision-making processes.

📝 Enhancement Note: The responsibilities highlight a structured learning path within UX research. The emphasis on both B2C fan experience and B2B client tools indicates a broad exposure to different user types and their respective needs within the live entertainment ecosystem. The specific mention of AI tools like ChatGPT Enterprise suggests an innovative approach to research support.

🎓 Skills & Qualifications

Education:

Experience:

Required Skills:

• Strong curiosity about user behavior and how individuals interact with digital products.

• Proficiency in organizing information and identifying patterns within research data.

• Excellent written and verbal communication skills for clear articulation of findings and insights.

• A collaborative mindset and a demonstrated eagerness to learn and contribute within a team environment.

Preferred Skills:

• Interest in exploring both qualitative and quantitative research approaches.

• Familiarity with industry-standard user testing platforms or survey tools.

• A genuine passion for live events, music, sports, or the entertainment industry.

• Experience with data analysis tools or techniques is a plus.

📝 Enhancement Note: The requirements are tailored for an entry-level intern, focusing on academic background and inherent skills like curiosity and communication. The preference for industry passion is a strong indicator of company culture and desired candidate engagement.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase academic projects or personal work demonstrating an understanding of research planning and execution.

• Include examples of research artifacts such as discussion guides, user interview transcripts (anonymized), or usability test reports.

• Demonstrate an ability to synthesize research findings into clear, actionable insights.

Process Documentation:

• Understand and articulate the basic steps involved in conducting a UX research study, from planning to reporting.

• Be prepared to discuss the methodologies used in any research projects presented.

• Show an ability to document processes clearly, which is crucial for team alignment and knowledge sharing.

📝 Enhancement Note: While interns may not have extensive professional portfolios, the expectation is to present academic work that demonstrates foundational UX research skills and a grasp of research processes. The focus is on potential and understanding, rather than extensive experience.

💵 Compensation & Benefits

Salary Range: $19.00 - $21.00 per hour

Benefits:

• Hands-on experience working on real product research projects within a leading entertainment technology company.

• Direct mentorship from experienced UX Researchers and Product Designers, offering career guidance and skill development.

• Exposure to industry-standard research tools, processes, and best practices.

• Opportunities to present research findings to cross-functional teams, enhancing presentation and communication skills.

• Development of a stronger professional portfolio with relevant research artifacts.

• A deeper understanding of how UX research drives product strategy in a dynamic, fast-paced environment.

Working Hours: Minimum of 24 hours per week during the summer internship period.

📝 Enhancement Note: The pay scale is typical for an intern role in a high cost-of-living area like Los Angeles. The benefits are primarily experiential and developmental, aligning with the nature of an internship designed for learning and career exploration in UX research. The part-time designation and lack of traditional benefits are standard for internships.

🎯 Team & Company Context

🏢 Company Culture

Industry: Live Entertainment, Ticketing Technology, Sports, Music, and Arts.

Company Size: AXS is part of AEG, a global leader in live entertainment. While specific AXS size isn't detailed, AEG's scale indicates a large, complex organization with significant market presence.

Founded: AXS was founded in 2011. AEG has a longer history, playing a pivotal role in sports and entertainment for over 20 years.

Team Structure:

• The UX Research team operates collaboratively with Product Designers.

• Interns will work closely with experienced researchers and designers, implying a supportive and educational reporting structure.

Methodology:

• Emphasis on data-driven decision-making to improve fan and client experiences.

• Collaborative approach to research, integrating insights into product development cycles.

• Focus on understanding user needs and translating them into tangible product improvements.

Company Website: https://www.axs.com/

📝 Enhancement Note: AXS operates within the dynamic and passionate live entertainment sector, suggesting a fast-paced, results-oriented culture. The integration of technology with live events offers a unique operational context. The company's commitment to innovation and improving fan experience is a key cultural driver.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, temporary internship role focused on foundational UX Research skills.

Reporting Structure: The intern will report to and be mentored by experienced UX Researchers and Product Designers, providing direct guidance and learning opportunities.

Operations Impact: While the internship role focuses on learning, the research conducted directly informs product decisions that impact millions of fans and B2B clients, contributing to the overall success of AXS's platforms.

Growth Opportunities:

• Skill Development: Deepen understanding and practical application of qualitative UX research methods (interviews, usability testing).

• Industry Exposure: Gain firsthand experience in the live entertainment technology sector, understanding its unique user needs and business challenges.

• Portfolio Building: Create tangible research artifacts and case studies to enhance future career prospects in UX or related fields.

• Networking: Build connections with industry professionals who can offer mentorship and future career guidance.

📝 Enhancement Note: This internship is positioned as a crucial stepping stone for individuals aspiring to a career in UX Research or Product Design. The growth opportunities are focused on practical skill acquisition, industry immersion, and professional development within a real-world business context.

🌐 Work Environment

Office Type: The role is specified as "On-Site" in Los Angeles, CA. This suggests a traditional office environment conducive to collaboration and direct mentorship.

Office Location(s): Los Angeles, CA. This location offers proximity to a vibrant entertainment industry hub.

Workspace Context:

• The work environment will likely be collaborative, with opportunities to interact with UX, Product, and potentially other design and engineering teams.

• Access to necessary research tools and software (e.g., Google Suite, Lyssna, ChatGPT Enterprise, Dovetail) will be provided.

• Opportunities for direct observation and learning from senior team members will be abundant due to the on-site nature.

Work Schedule: The internship requires a minimum of 24 hours per week, offering some flexibility within the standard business week, allowing for integration with academic schedules if applicable.

📝 Enhancement Note: An on-site internship in Los Angeles suggests an immersive experience in a professional setting within a major entertainment market. The collaborative workspace is designed to foster learning and integration into the team's workflow.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of application materials (resume, academic background) to assess fit with the internship requirements.

• Hiring Manager/Team Interview: Discussion about academic projects, understanding of UX research principles, and motivation for the role. Candidates may be asked about their interest in the live entertainment industry.

• Portfolio Review (Academic Focus): Presentation of academic research projects, demonstrating research planning, execution, analysis, and reporting skills. Focus will be on the candidate's thought process and understanding of methodologies.

• Behavioral/Situational Questions: Assessing collaboration skills, problem-solving approach, and how they handle learning new tools or concepts.

Portfolio Review Tips:

• Focus on Process: Clearly articulate the research question, methodology chosen, steps taken, and rationale behind decisions.

• Highlight Insights: Emphasize the key findings and how they translate into actionable recommendations for product improvement.

• Showcase Artifacts: Include examples of discussion guides, personas (if developed), user journey maps, or research summary reports.

• Be Concise: Present information clearly and efficiently, respecting the interviewer's time. Focus on the most impactful aspects of your work.

• Connect to AXS: If possible, draw parallels between your academic projects and the types of user experiences AXS manages.

Challenge Preparation:

• Be prepared to discuss your understanding of UX research best practices and methodologies.

• Practice articulating your thought process for how you would approach a research problem.

• Research AXS.com and the broader live entertainment ticketing landscape to understand potential user challenges and business goals.

📝 Enhancement Note: The interview process for an internship will likely be less rigorous than for a full-time role but will focus on potential, academic capability, and cultural fit. The portfolio review will be centered on academic work, assessing foundational skills and learning aptitude.

🛠 Tools & Technology Stack

Primary Tools:

• Google Suite: For collaboration, document creation, and data organization (Docs, Sheets, Slides).

• User Testing Platforms: Mentioned tools like Lyssna suggest experience with platforms for conducting remote usability tests and gathering feedback.

• AI-Powered Tools: ChatGPT Enterprise and similar AI tools are noted for assisting in research tasks, analysis, and content generation.

• Research & Collaboration Tools: Dovetail is likely used for synthesizing qualitative research data, organizing findings, and creating shareable insights.

Analytics & Reporting:

CRM & Automation:

• Not directly mentioned for the UX Research intern role, but understanding that AXS utilizes CRM and automation for client and fan management is relevant context.

📝 Enhancement Note: The tools listed indicate a modern approach to UX research, integrating traditional methods with emerging AI technologies for efficiency and deeper insights. Proficiency or a willingness to learn these tools is crucial.

👥 Team Culture & Values

Operations Values:

• Fan-Centricity: A core value, driving all efforts to improve the live event experience for customers.

• Innovation: Continuously seeking new ways to enhance ticketing, discovery, and event access.

• Collaboration: Working effectively across teams to achieve common goals.

• Data-Driven: Utilizing insights from research and analytics to inform strategies and decisions.

• Passion for Live Events: A shared enthusiasm for the entertainment industry that fuels dedication and creativity.

Collaboration Style:

• Highly collaborative, with UX Researchers working closely with Product Designers and Product Managers.

• Open to feedback and iterative development processes.

• Emphasis on communication and knowledge sharing to ensure alignment across functional teams.

📝 Enhancement Note: The culture at AXS and AEG is deeply rooted in the live entertainment industry. The values promote a dynamic, user-focused, and innovative environment where collaboration is key to success.

⚡ Challenges & Growth Opportunities

Challenges:

• Fast-Paced Environment: The live entertainment industry is dynamic, requiring adaptability and quick learning.

• Balancing B2C & B2B Needs: Research must consider the distinct needs of both individual fans and business clients.

• Translating Research into Action: Effectively communicating complex research findings to stakeholders to drive tangible product changes.

• Learning New Tools & Methodologies: Quickly adapting to and mastering the specific tools and research approaches used by AXS.

Learning & Development Opportunities:

• Practical Application: Gaining real-world experience in UX research methodologies under expert guidance.

• Industry Insight: Developing a deep understanding of the ticketing and live entertainment technology sector.

• Professional Networking: Building relationships with industry professionals.

• Portfolio Enhancement: Creating valuable assets for future career applications.

📝 Enhancement Note: The challenges present opportunities for significant learning and skill development. The internship is designed to equip interns with the knowledge and experience necessary to tackle these challenges and grow within the UX research field.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used research to solve a problem. What was your process, and what was the outcome?" (Focus on academic projects if no professional experience).

• "How would you approach understanding the needs of a user who is trying to buy tickets to a popular concert?" (Think about research methods like interviews, surveys, or usability testing).

Company & Culture Questions:

• "Why are you interested in UX research at AXS, specifically within the live entertainment industry?" (Showcase passion for events and understanding of AXS's mission).

• "How do you approach collaboration with team members, especially when working on different parts of a project?" (Highlight teamwork and communication skills).

Portfolio Presentation Strategy:

• Structure: Begin with the research objective, followed by your methodology, key findings, and actionable recommendations.

• Visuals: Use clear visuals (e.g., screenshots, charts, quotes) to support your points.

• Storytelling: Frame your projects as a narrative, guiding the interviewer through your thought process and the impact of your work.

• Conciseness: Be prepared to summarize your projects effectively within the allotted time.

📝 Enhancement Note: Interview preparation should focus on demonstrating foundational UX research knowledge, strong communication skills, enthusiasm for the industry, and a clear understanding of the internship's learning objectives.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on Greenhouse.

• Resume Optimization: Tailor your resume to highlight relevant coursework, academic projects in UX research or related fields, and any experience demonstrating analytical, communication, and collaboration skills. Use keywords from the job description.

• Portfolio Preparation: Gather examples of academic research projects. Be ready to clearly articulate your process, findings, and recommendations for at least one project. Ensure any sensitive academic information is handled appropriately.

• Company Research: Familiarize yourself with AXS, its services, its website (axs.com), and its role within AEG. Understand the company's mission and its focus on fan experience.

• Interview Practice: Prepare for behavioral questions and practice articulating your understanding of UX research principles and methodologies. Be ready to discuss your passion for live events.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions to provide a comprehensive overview. All details regarding responsibilities, requirements, compensation, and application process should be verified directly with AXS through their official channels before making application decisions.