Summer Intern, UX Research (AXS)

📍 Job Overview

Job Title: Summer Intern, UX Research (AXS)

Company: AEG Worldwide

Location: Los Angeles, CA

Job Type: Internship, Part-Time

Category: User Experience (UX) Research, Product Development

Date Posted: February 27, 2026

Experience Level: 0-2 Years

Remote Status: On-Site

🚀 Role Summary

• Gain hands-on experience in user experience (UX) research, supporting both business-to-consumer (B2C) fan interactions on axs.com and business-to-business (B2B) client-facing tools.

• Collaborate closely with experienced UX researchers and product designers to understand how research directly influences product decisions and enhances user experiences.

• Develop practical skills in the planning, execution, and communication of qualitative research methodologies, contributing to actionable insights.

• Learn to represent the "voice of the customer" by understanding user needs and "jobs to be done" for various client personas within the live entertainment and ticketing industry.

• Engage with a variety of modern research and collaboration tools, including user testing platforms and AI-powered solutions, to streamline research processes and enhance analysis.

📝 Enhancement Note: This role is specifically designed for an intern, indicating a focus on learning and development within a structured program. The "AXS" designation points to a specialized product/platform within AEG Worldwide, requiring an understanding of their specific ticketing and fan engagement ecosystem. The emphasis on both B2C and B2B research suggests a need for adaptability in understanding diverse user needs and product functionalities.

📈 Primary Responsibilities

• Support the planning and execution of qualitative UX research initiatives, including user interviews and usability testing sessions for both B2C and B2B product improvements.

• Assist in the preparation of essential research materials such as detailed discussion guides, targeted surveys, and comprehensive test plans to ensure study rigor.

• Actively observe and, with guidance, co-moderate research sessions, capturing user interactions and feedback effectively.

• Meticulously take notes during research activities and aid in the organization and synthesis of qualitative findings to identify key themes and actionable insights.

• Contribute to the analysis of research data, helping to draw meaningful conclusions that inform product development strategies.

• Assist in the creation of research reports, presentations, and summaries for dissemination to Product and Design teams, ensuring clear communication of findings.

• Learn to connect research outcomes to broader product strategy, leveraging analytics and understanding specific client needs within the ticketing and live entertainment sector.

• Gain exposure to key client personas, such as Ticketing Managers, Marketers, and Promoters, and understand their unique "jobs to be done."

• Familiarize yourself with and utilize various research and collaboration tools, including Google Suite, Excel, user testing platforms (e.g., Lyssna), and AI-powered tools (e.g., ChatGPT Enterprise, Dovetail).

• Develop a comprehensive understanding of how UX research informs product decisions and effectively advocates for the customer within a fast-paced environment.

📝 Enhancement Note: The responsibilities are clearly structured around supporting senior researchers, emphasizing learning by doing. The inclusion of specific tools like Lyssna, ChatGPT Enterprise, and Dovetail highlights the modern tech stack expected. The mention of "jobs to be done" and specific client personas indicates a need for an intern to grasp user-centric frameworks and industry-specific business contexts.

🎓 Skills & Qualifications

Education:

Experience:

Required Skills:

• Strong curiosity and a genuine interest in understanding how individuals interact with digital products and platforms.

• Proficiency in organizing information and identifying patterns within qualitative and quantitative data sets.

• Excellent written and verbal communication skills, essential for documenting findings and presenting insights.

• A collaborative mindset and a proactive eagerness to learn from experienced professionals and contribute to team goals.

• Demonstrated ability to assist in planning and conducting user research activities.

Preferred Skills:

• Prior academic or project experience with user research methods such as interviews, surveys, or usability testing.

• Exposure to or interest in both qualitative and quantitative research approaches.

• Familiarity with user research or collaboration tools (e.g., Google Workspace, Microsoft Excel, user testing platforms, AI tools).

• A demonstrable passion for live events, music, sports, or the entertainment industry.

📝 Enhancement Note: The qualifications are tailored for an intern, focusing on academic background and potential rather than extensive professional experience. The emphasis on "curiosity," "collaboration," and "eagerness to learn" are key indicators of desired traits for an intern role. The preference for industry passion is a strong signal for cultural fit within AEG/AXS.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for an intern, candidates are encouraged to showcase relevant academic projects demonstrating UX research skills, such as user interview summaries, usability test reports, or persona development exercises.

• Any personal projects or contributions to open-source UX research initiatives can be valuable additions.

Process Documentation:

• Familiarity with documenting research plans, scripts, and findings in a clear and organized manner.

• Understanding of how research findings are translated into actionable recommendations for product and design teams.

• Exposure to or willingness to learn about the lifecycle of research within a product development context, from initial planning to final reporting.

📝 Enhancement Note: For an intern role, the "portfolio" expectation is typically more academic. The focus is on demonstrating learned skills and understanding of research processes rather than extensive professional deliverables. The emphasis is on documentation clarity and the ability to articulate the research journey.

💵 Compensation & Benefits

Salary Range: $19.00 - $21.00 per hour.

Benefits:

• Hands-on experience working on real product research projects within a leading entertainment and ticketing company.

• Direct mentorship from experienced UX Researchers and Product Designers, providing invaluable industry guidance.

• Exposure to industry-standard research tools, processes, and best practices, enhancing practical skill development.

• Opportunities to present research findings to cross-functional teams, building presentation and communication expertise.

• Potential to develop portfolio artifacts (where appropriate) from internship projects.

• A deeper understanding of how UX research drives product strategy in a dynamic, fast-paced business environment.

Working Hours: A minimum of 24 hours per week is required during the summer internship period.

📝 Enhancement Note: The salary range is explicitly stated. Benefits are described in terms of learning opportunities and professional development rather than traditional employee benefits, which is typical for internships. The minimum weekly hours provide clarity on commitment expectations. This role is explicitly noted as not eligible for bonuses or standard benefits due to its part-time, intern status.

🎯 Team & Company Context

🏢 Company Culture

Industry: Live Entertainment, Sports, Ticketing Technology, and Venue Management.

Company Size: AEG Worldwide is a large, global organization, while AXS operates as a significant platform within it. This suggests a dynamic environment with opportunities for exposure to both large-scale operations and specialized product development teams.

Founded: AEG was founded in 2000, and AXS was founded in 2011. This indicates a company with established industry presence and a history of innovation in the digital ticketing space.

Team Structure:

• The UX Research intern will be part of the AXS Product and Design teams, working closely with UX Researchers and Product Designers.

• This structure implies a collaborative, cross-functional environment where research insights are integrated into the product development lifecycle.

Methodology:

• AXS emphasizes a user-centric approach, leveraging UX research to understand fan needs and improve the ticketing and live event experience.

• Data-driven decision-making is likely a core methodology, with UX research complementing analytics and client feedback.

• Agile development methodologies are probable, requiring research to be integrated iteratively into product sprints.

Company Website: https://www.aegworldwide.com/

📝 Enhancement Note: The description highlights AEG's significant role in the global entertainment industry and AXS's specific focus on ticketing technology. The company culture emphasizes innovation, community, and sustainability. For an intern, this means exposure to a well-established, large-scale operation with a modern, tech-focused division.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level internship position, specifically designed for students gaining foundational experience in UX Research. It serves as an excellent entry point into the fields of User Experience, Product Development, and the broader tech and entertainment industries.

Reporting Structure: The intern will report to experienced UX Researchers and Product Designers, receiving direct guidance and mentorship. This close supervision is typical for internship roles, ensuring learning and development.

Operations Impact: While an intern's direct impact is focused on supporting research projects, their contributions will influence product decisions by providing user insights. This indirect impact helps shape the B2C fan experience and the effectiveness of B2B client tools, ultimately contributing to AXS's mission of connecting fans with live events.

Growth Opportunities:

• Skill Development: Deepen understanding and practical application of qualitative research methods, data analysis, and research reporting.

• Industry Exposure: Gain firsthand experience in the fast-paced live entertainment and ticketing technology sectors.

• Networking: Build professional relationships with experienced UX professionals, designers, and product managers within a major industry player.

• Portfolio Enhancement: Create tangible research artifacts and case studies that can be added to their academic or professional portfolio.

• Career Exploration: Determine if UX Research aligns with long-term career aspirations within technology, design, or the entertainment industry.

📝 Enhancement Note: The growth analysis for an intern focuses on skill acquisition, learning opportunities, and career exploration rather than traditional advancement paths. The role is positioned as a foundational step for future careers in UX or related fields.

🌐 Work Environment

Office Type: The role is explicitly stated as "On-Site" in Los Angeles, CA, suggesting a traditional office environment within AEG Worldwide's or AXS's facilities.

Office Location(s): Los Angeles, California. This location offers access to a major hub for technology and entertainment industries.

Workspace Context:

• The workspace will likely be collaborative, with opportunities to interact with UX Researchers, Product Designers, and potentially other members of the Product team.

• Access to necessary tools and technology (computers, research software, collaboration platforms) will be provided to facilitate internship tasks.

• The environment is expected to be dynamic and fast-paced, reflecting the nature of the live entertainment industry and product development cycles.

Work Schedule: A minimum commitment of 24 hours per week is required during the summer. Specific daily schedules can likely be arranged in coordination with the hiring manager to accommodate academic commitments and team needs, while ensuring sufficient overlap for collaboration.

📝 Enhancement Note: The "On-Site" designation is crucial. The Los Angeles location is a significant factor, placing the intern within a major industry hub. The description implies a standard professional office setting conducive to collaboration and learning.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and academic background to assess suitability for the internship, focusing on relevant coursework and expressed interest.

• Hiring Manager/Team Interview: This stage will likely involve discussions about your academic projects, understanding of UX research principles, and your motivation for pursuing this internship. Expect behavioral questions related to collaboration, problem-solving, and your approach to learning.

• Skills-Based Assessment (Potential): You might be asked to discuss a hypothetical research scenario, explain your process for a past academic project, or demonstrate your understanding of a particular research method.

• Team Fit/Final Interview: A conversation to assess cultural fit with the AXS product and design teams and to answer any remaining questions you may have.

Portfolio Review Tips:

• Since this is an internship, focus on clearly presenting academic projects that demonstrate your understanding of UX research.

• For each project, articulate:

  • The problem you were trying to solve.
  • The research questions you aimed to answer.
  • The methodologies you employed (e.g., interviews, surveys, usability tests).
  • Your role and contributions within the project.
  • Key findings and insights derived from your research.
  • Any recommendations you made based on the findings.

• Be prepared to walk through one or two key projects in detail, explaining your thought process and what you learned.

Challenge Preparation:

• While a formal "challenge" might not be assigned, be prepared to discuss how you would approach a basic research task. For example, "How would you research user pain points on a ticketing website?"

• Practice articulating your thought process clearly and logically.

• Be ready to explain how you would gather information, analyze it, and present your findings.

• Think about how you would handle constructive feedback and integrate it into your work.

📝 Enhancement Note: The interview process for an internship will focus more on potential, academic experience, and cultural fit than on extensive professional accomplishments. Emphasizing academic projects and demonstrating a strong learning aptitude will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Google Suite: Expected for general productivity, document creation, and collaboration (Docs, Sheets, Slides).

• Microsoft Excel: For data organization, basic analysis, and potentially creating charts and tables.

• User Testing Platforms: Exposure to platforms like Lyssna is mentioned, indicating a need to understand or learn how to facilitate and analyze remote or moderated user tests.

• AI-Powered Tools: Familiarity or willingness to learn tools such as ChatGPT Enterprise for tasks like generating discussion guide outlines, summarizing findings, or aiding in content creation.

• Dovetail: A qualitative research analysis tool, suggesting an expectation to learn how to organize, analyze, and synthesize qualitative data efficiently.

Analytics & Reporting:

CRM & Automation:

• Not directly mentioned as a primary focus for this role, but understanding that AXS operates within a broader CRM and ticketing ecosystem is helpful context.

📝 Enhancement Note: The specific mention of Lyssna, ChatGPT Enterprise, and Dovetail is significant. Candidates who can demonstrate prior (even academic) experience with these or similar tools will have a distinct advantage. The emphasis on AI tools suggests a forward-looking approach to research.

👥 Team Culture & Values

Operations Values:

• Innovation: As part of AXS, a company that has "consistently pushed the industry forward," a culture of innovation and embracing new technologies (like AI in research) is likely valued.

• Fan-Centricity: A core value is improving the fan experience, meaning research should always be grounded in understanding and advocating for the user.

• Collaboration: The role emphasizes working closely with designers and researchers, indicating a strong value placed on teamwork and cross-functional partnerships.

• Curiosity & Learning: As an internship, the environment likely fosters a culture where asking questions, exploring new ideas, and continuous learning are encouraged and expected.

• Passion for Entertainment: A shared enthusiasm for live events, music, and sports can foster a more engaging and cohesive team environment.

Collaboration Style:

• Expect a highly collaborative environment where UX researchers and designers work hand-in-hand with product managers.

• Communication will likely be open and frequent, utilizing tools for real-time collaboration and asynchronous updates.

• Feedback is expected to be given and received constructively, contributing to continuous improvement of research processes and product outcomes.

• Knowledge sharing through team meetings, presentations, and documentation is a likely practice.

📝 Enhancement Note: The values are inferred from the company's mission and the nature of an internship. The emphasis on collaboration and a user-centric approach is key for success in this role.

⚡ Challenges & Growth Opportunities

Challenges:

• Translating Research into Actionable Insights: A common challenge is bridging the gap between raw research data and clear, prioritized recommendations that product teams can act upon.

• Balancing Qualitative and Quantitative Data: Learning to integrate insights from qualitative research with available quantitative data (like website analytics) to form a holistic understanding.

• Working with Diverse Stakeholders: Understanding and catering to the needs of different teams (Product, Design, Marketing, Client Management) and presenting research in a way that resonates with each.

• Navigating a Fast-Paced Environment: Adapting to the quick cycles of product development in the entertainment industry, where research needs to be timely and efficient.

Learning & Development Opportunities:

• Mentorship: Direct guidance from experienced UX professionals will accelerate learning and skill development.

• Tool Proficiency: Gaining practical experience with industry-standard UX research tools, including modern AI-powered solutions.

• Portfolio Building: Developing tangible research artifacts that demonstrate acquired skills to future employers.

• Industry Insight: Deepening understanding of the ticketing, live event, and entertainment technology sectors.

• Presentation Skills: Honing the ability to communicate research findings effectively to various audiences.

📝 Enhancement Note: The challenges are framed as learning opportunities, which is appropriate for an internship. The growth opportunities are directly tied to the role's responsibilities and the supportive environment described.

💡 Interview Preparation

Strategy Questions:

• Research Process: "Describe a UX research project you've worked on (academic or personal). What was your process from start to finish?" Be ready to detail your methodology, tools, challenges, and outcomes.

• User Empathy: "How would you approach understanding the needs of a ticketing manager who is struggling to promote events?" Focus on how you'd gather information and what questions you'd ask.

• Insight Generation: "Imagine you've conducted usability tests on a new feature. How would you analyze the feedback to identify key areas for improvement?" Be prepared to discuss themes, patterns, and prioritization.

• Tool Application: "Have you used any user testing platforms or AI tools for research? If so, how?" If not, express your eagerness to learn and how you'd approach it.

Company & Culture Questions:

• "Why are you interested in UX research at AXS/AEG?" Connect your passion for live events with your interest in improving user experiences.

• "What do you hope to gain from this internship?" Align your goals with the learning opportunities provided.

Portfolio Presentation Strategy:

• Focus on 1-2 strong academic projects.

• For each project, clearly outline: Problem, Your Role, Methodology, Key Findings, Recommendations.

• Be ready to discuss your thought process, any challenges encountered, and what you learned.

• Use visuals if possible (e.g., screenshots of reports, anonymized participant quotes if appropriate).

• Practice articulating your findings concisely and engagingly.

📝 Enhancement Note: Interview preparation for an internship should emphasize academic projects and a willingness to learn. Candidates should be ready to discuss their understanding of research fundamentals and how they can contribute to a team environment.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the AEG Worldwide careers page.

• Tailor your resume: Highlight relevant coursework in HCI, Psychology, Design, or related fields. Emphasize any academic projects involving user research, data analysis, or design thinking. Quantify your involvement and achievements where possible.

• Prepare to discuss academic projects: Be ready to walk through one or two key projects from your studies that demonstrate your understanding of UX research methodologies, your role in the project, the insights you uncovered, and the recommendations you made.

• Research AXS and AEG: Familiarize yourself with AXS.com, their B2C platform, and the types of B2B clients they serve (venues, promoters). Understand their mission and recent developments in the live entertainment and ticketing space.

• Express your passion: Clearly articulate your enthusiasm for live events, music, or sports, and how this passion aligns with the opportunity to improve fan experiences through UX research.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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