Strategy Consultant - UX / Digital Service Design

📍 Job Overview

Job Title: Strategy Consultant - UX / Digital Service Design

Company: Squiz

Location: Brisbane, Queensland, Australia

Job Type: FULL_TIME

Category: Digital Consultancy / Service Design

Date Posted: January 15, 2026

Experience Level: 3-5 Years

Remote Status: Hybrid (with flexibility)

🚀 Role Summary

• Drive strategic engagements and digital transformation initiatives for enterprise clients by leveraging UX and Service Design expertise.

• Facilitate impactful workshops and discovery sessions to understand customer challenges and align stakeholders on digital objectives.

• Develop actionable digital roadmaps that translate customer ambitions into practical, implementable solutions, focusing on the Squiz Digital Experience Platform (DXP).

• Champion customer adoption of the Squiz DXP and related services, ensuring clients realize maximum value and build internal capabilities.

📝 Enhancement Note: While the role is listed as "TELECOMMUTE" and Squiz offers "Squiz Flex" for work flexibility, the primary location is Brisbane, Queensland, Australia, and the role involves direct client-facing engagements, suggesting a hybrid model or significant on-site presence for client meetings and workshops. The "Hybrid" designation in the URL further supports this.

📈 Primary Responsibilities

• Strategic Engagements and Discovery:

  • Deeply understand and prioritize customer needs, pain points, and business objectives related to digital experience design, delivery, and management.
  • Design, plan, and expertly facilitate stakeholder engagement and discovery workshops for audiences ranging from operational teams to executive leadership.
  • Conduct comprehensive research, interviews, and data analysis to surface critical insights that inform strategic recommendations.
  • Synthesize complex findings into clear, concise, and tailored recommendations that align with customer context and strategic priorities.

• Roadmaps and Recommendations:

  • Translate ambitious client visions into clearly articulated, actionable digital roadmaps that guide execution.
  • Identify and champion opportunities to leverage Squiz DXP capabilities (personalization, A/B testing, portals, forms, data capture) to enhance customer digital experiences.
  • Recommend strategic integration of the DXP with a customer's existing technology ecosystem to create a cohesive digital strategy.
  • Define the necessary resources, activities, and technologies required for successful solution implementation.

• Customer Adoption and Success:

  • Proactively drive customer adoption and proficiency with Squiz tools, services, and the DXP platform.
  • Develop and implement DXP adoption strategies that facilitate value realization and foster internal client capability.
  • Inspire clients by showcasing opportunities to deliver industry-leading digital experiences, coupled with a clear execution path.
  • Support post-engagement outcomes by ensuring recommendations are practical, implementable, and aligned with client capacity.

• Practice Development and Capability Building:

  • Contribute to the design, development, and refinement of innovative consulting services that enhance product and service awareness.

  • Build and iterate on consulting service offerings, templates, and proprietary methodologies to improve efficiency and impact.

  • Foster team-wide capability building by sharing expertise in UX, service design, and facilitation techniques.

  • Collaborate effectively with cross-functional teams including Product Management, Delivery, and Customer Success to ensure cohesive client strategies.

📝 Enhancement Note: The "What You'll Do" section details a blend of client-facing strategy and internal practice development. The focus on "driving adoption" and "customer success" implies a strong emphasis on client relationship management and ensuring long-term value, which is critical in a consulting role.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in a relevant field such as Design, Human-Computer Interaction, Business, Information Technology, or a related discipline is typically expected for a Strategy Consultant role.

Experience: 3-5 years of progressive experience in a strategy, service design, or UX consulting role, ideally within a digital agency, design consultancy, or enterprise software environment.

Required Skills:

• Workshop Design & Facilitation: Proven ability to design, plan, and lead engaging and productive workshops with diverse stakeholder groups, from operational staff to executive leadership.

• Lean UX & Service Design Application: Aptitude for adopting a pragmatic, lean approach, skillfully tailoring UX and service design tools and methodologies to fit client budgets, timelines, and real-world constraints.

• Communication & Presentation: Exceptional written, verbal, and visual communication skills, with a demonstrated ability to create compelling presentations and clear, impactful deliverables.

• Strategic & Critical Thinking: Strong analytical and strategic thinking capabilities, with a proven ability to synthesize complex information into actionable, client-specific recommendations.

• Qualitative Research: Experience conducting qualitative research, user interviews, or surveys, and effectively translating insights into actionable strategies and design solutions.

• Cross-Functional Leadership: Ability to steer and influence cross-functional teams (internal and client-side) toward shared project outcomes and strategic goals.

• Organizational Skills: Robust organizational skills with the capacity to manage multiple client engagements concurrently, prioritize tasks effectively, and consistently meet deadlines.

• Client Management: Demonstrated experience in managing client relationships, with a strong focus on achieving mutually beneficial outcomes for both the customer and the consulting business.

Preferred Skills:

• Experience with Digital Experience Platforms (DXPs), Content Management Systems (CMS), or other web technologies.

• Quantitative research and data analysis experience.

• Proven experience in preparing compelling proposals, pitch decks, and high-level project estimates.

• Familiarity with CRM tools such as HubSpot, Salesforce, or similar platforms.

• Exposure to personalization strategies, A/B testing methodologies, or customer experience optimization techniques.

📝 Enhancement Note: The experience level is explicitly stated as 3-5 years. The "Skills and Capabilities" section is comprehensive, emphasizing practical application and client-facing competencies critical for a consultant role. The "Nice to Have" section provides excellent guidance on areas that can strengthen an application.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 2-3 well-documented case studies demonstrating your experience in strategy consulting, UX design, or service design. Each case study should highlight a specific client challenge, your approach, the methodologies employed, and the measurable outcomes achieved.

• Workshop Examples: Include examples of workshop agendas, facilitation guides, or synthesized outputs that demonstrate your ability to engage diverse stakeholders and drive consensus.

• Deliverable Samples: Provide samples of strategic roadmaps, user journey maps, service blueprints, or strategic recommendations that illustrate your ability to translate insights into actionable plans.

• Process Documentation: Briefly outline your preferred process for engaging clients, conducting discovery, facilitating workshops, and developing strategic roadmaps, emphasizing lean and pragmatic approaches.

Process Documentation:

• Clearly articulate your approach to designing and facilitating discovery workshops, including methods for stakeholder alignment and insight synthesis.

• Detail your process for transforming research findings and client ambitions into actionable digital roadmaps.

• Explain how you identify and recommend the integration of DXP capabilities and complementary technologies to solve client problems.

• Describe your strategy for driving customer adoption and ensuring the practical implementation of recommended solutions.

📝 Enhancement Note: Given the role's focus on consulting and service design, a strong portfolio is implicitly required. The "Process & Systems Portfolio Requirements" section outlines key components that demonstrate practical application of skills, methodologies, and client-centric problem-solving.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Strategy Consultants with 3-5 years of experience in UX/Digital Service Design in Brisbane, Australia, the estimated salary range is AUD $90,000 - $130,000 per annum. This estimate considers the cost of living in Brisbane, the specialized skillset required, and the enterprise-level client focus of the role.

Benefits:

• Squiz Flex: Flexibility in your work environment, allowing you to work where and how you feel most productive, supporting a hybrid work model.

• Generous Paid Parental Leave: Comprehensive parental leave provisions to support new parents.

• Company Shutdown: Paid company shutdown during the festive period, offering additional time off.

• Professional Development: Access to professional development resources, training, and learning opportunities to enhance skills and knowledge.

• Career Advancement: Clear opportunities for career advancement and growth within the organization.

• Inclusive Culture: A culture that celebrates diversity, encourages collaboration, and fosters an open-door policy.

Working Hours: While the specific daily hours are not detailed, a standard full-time role typically involves around 37.5-40 hours per week. The emphasis on "Squiz Flex" suggests a degree of flexibility in how these hours are managed, provided client and project needs are met.

📝 Enhancement Note: The salary range is an estimate based on Australian market data for similar roles and experience levels. The "Nice to Have" skills and the enterprise client focus would place this role towards the mid-to-upper end of this range. Benefits are directly extracted from the provided text.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / Digital Services, with a focus on Digital Experience Platforms (DXP) and Digital Transformation Consulting. Squiz serves complex, service-led organizations, including sectors like government, higher education, financial services, telecommunications, and utilities.

Company Size: Squiz is a global company with a significant presence, operating internationally with offices in Australia, New Zealand, the United States, the United Kingdom, and Poland. The exact employee count isn't specified, but their global reach and diverse customer base suggest a medium to large enterprise.

Founded: Founded in 1998, Squiz has evolved significantly from its origins as a web content management system provider to a comprehensive Digital Experience Platform (DXP) provider. This history indicates a company that adapts to market changes and technological advancements.

Team Structure:

• The role is within the "Digital Consultancy team in ANZ."

• This team likely comprises other consultants with expertise in strategy, UX, service design, and digital implementation.

• Collaboration with cross-functional teams including Product, Delivery, and Customer Success is a key aspect of the role.

Methodology:

• Customer-Centric Approach: Squiz emphasizes starting customer conversations with "why?" to deeply understand needs.

• Problem-Solving Focus: A strong emphasis on finding ways to overcome challenges and deliver effective solutions.

• Outcome-Driven: A commitment to fighting for better outcomes for both customers and the business.

• Collaborative & Humble: A culture that checks egos at the door, values collaboration, and encourages fun.

• Data-Driven Insights: The role involves synthesizing research and data to inform strategy and recommendations.

• Agile & Adaptive: The company's evolution from CMS to DXP highlights an adaptive and forward-thinking approach to service offerings and methodologies.

Company Website: www.squiz.net

📝 Enhancement Note: The company description and culture points are synthesized from the "Who we are" and "Why Join Us" sections, highlighting Squiz's values and operational philosophy, which are crucial for understanding the work environment for a consultant.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an experienced individual contributor within the digital consultancy practice. It requires a blend of strategic thinking, design expertise, and client management skills, suitable for someone who has moved beyond junior associate roles and is capable of leading client engagements independently. It represents a mid-level consulting position.

Reporting Structure: The Strategy Consultant will likely report to a senior member of the Digital Consultancy team, such as a Senior Consultant, Principal Consultant, or Consulting Manager, within the ANZ region. They will also work closely with cross-functional teams including Product, Delivery, and Customer Success.

Operations Impact: The role has a direct impact on client success by shaping their digital strategies, driving adoption of the Squiz DXP, and ensuring clients achieve their business and digital objectives. This impact translates directly into customer satisfaction, retention, and expansion of Squiz's business within key accounts.

Growth Opportunities:

• Specialization: Develop deeper expertise in specific areas of digital strategy, UX, service design, or particular industry verticals served by Squiz.

• Leadership: Progress into senior consulting roles, managing larger or more complex client engagements, or leading specific practice areas.

• Methodology Development: Contribute significantly to the evolution and refinement of Squiz's consulting services, methodologies, and best practices.

• Client Portfolio Expansion: Build a strong client portfolio and reputation, leading to opportunities for more strategic and high-impact projects.

• Mentorship: Potentially mentor junior consultants and contribute to the development of the wider team's capabilities.

📝 Enhancement Note: This analysis infers growth paths based on the role's description as a "Strategy Consultant" and the company's emphasis on "Practice Development and Capability Building." The "operations" term is interpreted broadly here to encompass business operations and consulting practice development, aligning with the role's consultative nature.

🌐 Work Environment

Office Type: The role supports a "Hybrid" work environment with "Squiz Flex," indicating a mix of remote work and office-based collaboration. The company emphasizes flexibility in where and how employees feel most productive.

Office Location(s): The primary listed location is Brisbane, Queensland, Australia. Squiz has offices in New Zealand, the United States, the United Kingdom, and Poland, suggesting opportunities for global collaboration and potential travel for client engagements.

Workspace Context:

• Collaborative Environment: While flexibility is key, the role requires significant collaboration with clients and internal teams (Product, Delivery, Customer Success), implying a need for effective remote collaboration tools and periodic in-person or virtual co-creation sessions.

• Technology & Tools: Access to Squiz's DXP and related tools is essential. The role will likely utilize standard professional collaboration and productivity software.

• Team Interaction: Opportunities for interaction with colleagues through virtual meetings, team syncs, and potentially in-person gatherings or client site visits.

Work Schedule: A standard full-time schedule is expected, likely around 37.5-40 hours per week. The "Squiz Flex" policy suggests flexibility in daily start/end times and work location, as long as project deliverables and client needs are met. This flexibility is beneficial for managing deep work and client-facing responsibilities.

📝 Enhancement Note: The "Work Environment" section integrates information about "Squiz Flex" and the hybrid nature of the role, focusing on how it impacts the daily work experience of a consultant.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application, resume, and portfolio to assess alignment with the role's requirements, particularly experience in strategy, UX, and service design.

• First Interview: Likely a conversation with a hiring manager or senior consultant to discuss your experience, motivations, and approach to consulting, with a focus on your workshop facilitation and strategic thinking skills. Be prepared to discuss your experience with enterprise clients.

• Case Study / Presentation: You may be asked to prepare and present a case study from your portfolio, or tackle a hypothetical client scenario. This will assess your ability to synthesize information, develop strategic recommendations, and communicate effectively. Focus on demonstrating your lean, pragmatic approach.

• Team/Cross-Functional Interview: An opportunity to meet with potential colleagues from Delivery, Product, or Customer Success teams to assess cultural fit and collaboration style.

• Final Interview: Potentially with a senior leader to discuss overall fit, long-term career aspirations, and confirm alignment with Squiz's values.

Portfolio Review Tips:

• Curate Selectively: Focus on 2-3 of your strongest, most relevant case studies that demonstrate your impact in strategy, UX, and service design for enterprise clients.

• Structure Your Story: For each case study, clearly articulate the client's challenge, your role and methodology, the key insights and recommendations, and the tangible business outcomes achieved. Quantify results whenever possible.

• Highlight Your Process: Emphasize your approach to discovery, workshop facilitation, and roadmap development. Showcase your ability to be pragmatic and adaptable.

• Visual Clarity: Ensure your portfolio is well-organized, visually appealing, and easy to navigate. Use clear headings and concise descriptions.

• Demonstrate DXP Relevance: If possible, highlight any experience with DXP platforms, CMS, or similar technologies, or articulate how your strategic recommendations would leverage such platforms.

Challenge Preparation:

• Understand the Core Role: Be ready to discuss how you would approach a typical client engagement from initial discovery through roadmap development and adoption strategy.

• Practice Workshop Scenarios: Think about how you would facilitate a workshop for a specific problem (e.g., improving customer onboarding, increasing digital service adoption).

• Articulate Your "Why": Be prepared to explain your passion for UX, service design, and digital strategy, and why you are drawn to Squiz.

• Research Squiz: Understand their DXP, their client base, and their company values. Tailor your responses to demonstrate alignment.

📝 Enhancement Note: This section provides actionable advice for preparing for the interview process, specifically tailored to a consulting role that requires a strong portfolio and strategic problem-solving skills.

🛠 Tools & Technology Stack

Primary Tools:

• Digital Experience Platforms (DXP): Deep understanding of how to leverage DXP capabilities (personalization, A/B testing, portals, forms, data capture) to solve client problems and enhance digital experiences. Familiarity with the Squiz DXP is a significant advantage.

• Workshop & Collaboration Tools: Proficiency in tools for virtual and in-person workshop facilitation, brainstorming, and collaborative document creation (e.g., Miro, Mural, Google Workspace, Microsoft 365).

• Presentation Software: Expertise in creating engaging and persuasive presentations (e.g., PowerPoint, Google Slides, Keynote).

Analytics & Reporting:

• Familiarity with web analytics tools (e.g., Google Analytics) and data interpretation to inform strategy and measure outcomes.

CRM & Automation:

• CRM Tools: Familiarity with CRM systems like HubSpot or Salesforce is listed as a "Nice to Have," indicating potential client-side exposure or internal use for managing client relationships and sales cycles.

• Integration Tools: Understanding of how DXP and other digital tools integrate within a broader technology ecosystem.

📝 Enhancement Note: The technology stack is inferred from the "Nice to Have" section and the core responsibilities, with an emphasis on DXP and related strategic tools used in consulting.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A deep commitment to understanding customer needs ("start with 'why?'") and delivering tangible value and better outcomes.

• Pragmatism: A strong preference for practical, implementable solutions over purely theoretical approaches ("Pragmatic over purist").

• Collaboration: Valuing teamwork, open communication ("check our egos at the door," "open-door policy"), and cross-functional synergy.

• Curiosity & Passion: An intellectual curiosity for digital solutions and emerging trends, coupled with a genuine passion for the field.

• Efficiency & Effectiveness: A drive to find ways to overcome challenges and improve processes and outcomes.

Collaboration Style:

• Cross-Functional Integration: Actively collaborates with Product, Delivery, and Customer Success teams to ensure holistic client strategies.

• Stakeholder Engagement: Employs strong facilitation skills to engage and align diverse stakeholder groups, from operational teams to executives.

• Open Communication: Fosters an environment where ideas are shared freely, and feedback is encouraged.

• Team Development: Contributes to building the capability of the team by sharing expertise and insights.

📝 Enhancement Note: The "Team Culture & Values" section is derived from the "Who we are" paragraph and other descriptive elements, focusing on how Squiz's stated values translate into daily work and collaboration for a consultant.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Pragmatism with Ambition: Effectively translating ambitious client visions into actionable roadmaps that are achievable within real-world constraints (budget, timeline, existing infrastructure).

• Driving Adoption in Complex Organizations: Overcoming internal resistance or inertia within enterprise clients to ensure the successful adoption and utilization of recommended strategies and platforms.

• Synthesizing Diverse Stakeholder Needs: Facilitating workshops and engagements where competing priorities and perspectives exist, and synthesizing them into a cohesive strategy.

• Staying Ahead of Digital Trends: Continuously learning and adapting to the rapidly evolving digital landscape to provide cutting-edge strategic advice.

Learning & Development Opportunities:

• Deepen DXP Expertise: Gain in-depth knowledge of the Squiz DXP and its application across various client scenarios and industries.

• Enhance Consulting Skills: Refine expertise in workshop facilitation, strategic planning, service design, and client management.

• Industry Specialization: Develop a niche expertise in specific sectors (e.g., government, finance) that Squiz serves.

• Methodology Innovation: Contribute to the development of new consulting frameworks and service offerings for Squiz.

• Cross-Functional Exposure: Gain a broader understanding of product development, software delivery, and customer success functions within a DXP company.

📝 Enhancement Note: This section anticipates potential challenges in the role and frames them as opportunities for learning and development, aligning with the company's commitment to growth.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance a client's ambitious vision with practical implementation constraints. How did you approach it?" (Assesses pragmatic approach, problem-solving).

• "Walk us through your process for designing and facilitating a discovery workshop for a new digital initiative." (Assesses facilitation skills, methodology).

• "How would you approach developing a digital roadmap for an enterprise client looking to improve their customer experience using a DXP?" (Assesses strategic thinking, DXP understanding, roadmap development).

Company & Culture Questions:

• "Why are you interested in Squiz and our Digital Experience Platform?" (Assesses research, genuine interest).

• "How do you align with Squiz's values of starting with 'why?', working hard to find a way, and fighting for better outcomes?" (Assesses cultural fit).

Portfolio Presentation Strategy:

• Tell a Compelling Story: Structure each case study with a clear narrative: problem, your role/approach, solution/recommendations, and results.

• Quantify Impact: Use metrics and data to demonstrate the value you delivered. If exact numbers aren't available, use qualitative indicators of success.

• Showcase Your Process: Clearly explain your methodologies, especially your approach to discovery, research, and workshop facilitation.

• Highlight Adaptability: Emphasize how you tailor your approach to client needs and constraints, showcasing your "pragmatic over purist" philosophy.

• Be Ready for Q&A: Anticipate questions about your decisions, challenges, and alternative approaches.

📝 Enhancement Note: These interview questions are designed to probe the core competencies of a Strategy Consultant in UX/Digital Service Design, with specific relevance to Squiz's DXP and consulting approach.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on Workable.

• Curate Your Portfolio: Select 2-3 of your most impactful strategy consulting, UX, or service design case studies. Ensure they clearly articulate client challenges, your strategic approach, methodologies used (especially workshop facilitation), and measurable outcomes. Tailor your portfolio to highlight experience with enterprise clients and digital platforms.

• Optimize Your Resume: Highlight keywords from the job description such as "Strategy Consultant," "UX," "Digital Service Design," "Workshop Facilitation," "Stakeholder Engagement," "Roadmap Development," and "Customer Adoption." Quantify your achievements and clearly state your years of relevant experience.

• Prepare Your Presentation: If a portfolio presentation is expected, practice walking through your case studies concisely, focusing on your process, problem-solving skills, and the impact you've delivered. Be ready to discuss your lean and pragmatic approach.

• Research Squiz: Familiarize yourself with Squiz's Digital Experience Platform (DXP), their client base, and their company values. Understand how your skills and experience can help their enterprise clients achieve their digital objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.