Sr. UX Specialist

📍 Job Overview

Job Title: Sr. UX Specialist

Company: Comcast

Location: Philadelphia, Pennsylvania, United States

Job Type: Full-Time

Category: User Experience (UX) / Design Operations

Date Posted: December 18, 2025

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• This role is pivotal in shaping the user experience of internal tools and platforms for frontline employees, focusing on customer service and sales enablement.

• It involves leading the conceptualization, prototyping, and development of user-centered solutions, with a significant emphasis on integrating Artificial Intelligence (AI) into these experiences.

• The Sr. UX Specialist will act as a Team Captain, coordinating design strategies and ensuring the seamless execution of projects from ideation through to implementation.

• Responsibilities include conducting user research, managing stakeholder relationships, and leveraging advanced design tools like Figma to deliver impactful digital experiences.

📝 Enhancement Note: While the title is "Sr. UX Specialist" and the core responsibilities are heavily design-focused, the emphasis on "operational efficiency," "frontline employees" (customer service agents, retail associates, technicians), and the "Frontline Experience Design Team" suggests a strong connection to GTM and operational effectiveness. The role requires not just design acumen but also the ability to translate user needs into actionable operational improvements for employees who directly impact customer interactions. This positions it within the broader scope of Revenue Operations or Sales Operations support, focusing on the employee experience that drives GTM success.

📈 Primary Responsibilities

• Coordinate and contribute to the end-to-end experience design of internal tools and platforms utilized by frontline employees (e.g., customer service agents, retail associates, technicians).

• Lead user research initiatives to deeply understand the needs, pain points, and workflows of frontline employees, translating insights into user-centered design solutions.

• Develop detailed user personas, journey maps, wireframes, and interactive prototypes using tools like Figma to visualize and test design concepts.

• Oversee the user interface (UI) design process, identifying usability issues, proposing innovative solutions, recommending implementations, and executing UI designs to enhance user experience.

• Drive the expansion and enhancement of the company's digital delivery channels, improving user experience for accessing various content, applications, and initiatives that support the company's mission.

• Play a key role in shaping and implementing AI-driven experiences, including the design of tools and bots that redefine user interaction with Comcast's platforms.

• Assess product positioning within the digital ecosystem, developing and writing interaction and functional specifications for development teams.

• Conduct rigorous, data-driven usability testing and analysis of interactive prototypes to validate design theories and ensure optimal user adoption.

• Review competitive products and market trends to recommend design solutions that differentiate Comcast's internal tools and platforms.

• Collaborate effectively with cross-functional teams, including product managers, engineers, researchers, and business stakeholders, to ensure alignment and successful project delivery.

• Maintain a keen eye for detail and a commitment to producing high-quality, polished design deliverables.

• Exercise independent judgment and discretion in managing project scope, priorities, and design decisions.

• Ensure consistent and punctual attendance, with flexibility to work variable schedules, including nights and weekends, as necessary for project demands.

📝 Enhancement Note: The responsibilities highlight a blend of strategic design leadership and hands-on execution. The emphasis on "operational efficiency" and improving experiences for "frontline employees" who deliver "best-in-class experiences" directly ties this UX role to the operational success of customer-facing teams. This is a critical aspect for candidates looking at GTM operations, as enhancing the employee experience directly impacts sales and service delivery efficiency and effectiveness.

🎓 Skills & Qualifications

Education:

• Bachelor's Degree in Design, Human-Computer Interaction (HCI), Computer Science, Psychology, or a related field.

• 📝 Enhancement Note: While a Bachelor's degree is preferred, Comcast may consider applicants with a combination of relevant coursework and experience, or extensive related professional experience, aligning with industry best practices for UX roles.

Experience:

• 5–7 years of progressive experience in User Experience (UX) design, with a proven track record of designing and delivering user-centered digital products and platforms.

• 📝 Enhancement Note: This experience level suggests a need for candidates who can work autonomously, lead projects, and mentor junior team members, demonstrating a strong grasp of UX methodologies and their application in an enterprise environment.

Required Skills:

• User Experience (UX) Design: Deep understanding of UX principles, methodologies, and best practices, including user research, information architecture, interaction design, and usability testing.

• Figma Proficiency: Advanced skills in using Figma for wireframing, prototyping, and collaborative design, essential for rapid iteration and stakeholder communication.

• Artificial Intelligence (AI) Understanding: A strong comprehension of AI platforms and concepts, with the ability to design intuitive and effective user experiences for AI-driven tools and applications.

• Collaboration: Proven ability to work effectively with cross-functional teams, including product, engineering, research, and business stakeholders, fostering a collaborative design environment.

• Design Strategy & Leadership: Demonstrated ability to coordinate design strategies, lead projects, and contribute to the overall vision and execution of user-centered solutions.

• User Research: Experience conducting various user research methods (e.g., interviews, surveys, usability testing) to gather insights and inform design decisions.

• Prototyping & Development: Ability to create interactive prototypes for experimentation and usability testing, and to translate UI designs into functional specifications.

Preferred Skills:

• AI Experience Design: Specific experience designing user interfaces and workflows for AI-powered tools, chatbots, or recommendation engines.

• Frontline Employee Focus: Experience designing solutions for employees in customer service, sales, or field technician roles.

• Agile Development: Familiarity with Agile methodologies and experience working within an Agile development lifecycle.

• Data Analysis: Ability to interpret user data and analytics to inform design decisions and measure the impact of design changes.

• Content Strategy: Understanding of content design principles and how they apply to user interfaces.

• Accessibility Standards: Knowledge of WCAG guidelines and best practices for designing accessible interfaces.

📝 Enhancement Note: The emphasis on AI and frontline employee experience, alongside core UX skills and Figma proficiency, is critical. Candidates should be prepared to discuss how they've applied AI in design or how they would approach designing for AI-powered systems. The "Team Captain" aspect implies leadership and project management capabilities within the design context.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase at least 2-3 comprehensive case studies demonstrating end-to-end UX design processes for complex digital products or platforms.

• Clearly articulate the problem statement, your role, the design process undertaken (research, ideation, prototyping, testing, iteration), and the final solution.

• Include examples of wireframes, user flows, interactive prototypes (links to Figma or other prototyping tools are highly encouraged), and high-fidelity mockups.

• For each case study, quantify the impact of your design solutions with relevant metrics (e.g., improved task completion rates, reduced error rates, increased user satisfaction scores, efficiency gains for frontline employees).

Process Documentation:

• Portfolios should implicitly or explicitly demonstrate an understanding of structured design processes, including:
  • User Research Integration: How user feedback and data were collected and used to inform design decisions.
  • Iterative Design: Evidence of design iterations based on testing and stakeholder feedback.
  • Cross-functional Collaboration: How you worked with engineering, product, and other teams to bring designs to life.
  • Prototyping & Testing: The methodology used for creating and testing prototypes, and the insights gained.
  • AI Design Considerations: How you approach designing for AI, including ethical considerations, transparency, and user trust.

📝 Enhancement Note: For this role, a portfolio is essential for demonstrating practical application of UX skills, especially with complex systems and AI. Candidates should be ready to discuss their process in detail, focusing on how they drove efficiency and improved user outcomes for internal stakeholders. Highlighting AI integration within case studies will be a significant advantage.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for a Sr. UX Specialist with 5-7 years of experience in a major metropolitan area like Philadelphia, a competitive salary range is estimated to be between $100,000 - $140,000 annually. This estimate considers the complexity of the role, the emphasis on AI, and Comcast's position as a Fortune 50 company.

• 📝 Enhancement Note: This is an estimated range. Actual compensation will depend on factors such as specific experience, skills, qualifications, and internal Comcast compensation structures. Candidates are encouraged to research local Philadelphia salary data for UX professionals and to discuss compensation expectations during the interview process.

Benefits:

• Comprehensive Health, Dental, and Vision Insurance: Covering medical, dental, and vision needs for employees and their families.

• Retirement Savings Plan: Including 401(k) with company match to support long-term financial planning.

• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to ensure work-life balance.

• Parental Leave: Support for new parents with paid leave benefits.

• Employee Assistance Program (EAP): Confidential counseling and support services for personal and work-related challenges.

• Professional Development: Opportunities for training, workshops, industry conferences (e.g., UXPA, IA Summit), and skill enhancement, including access to best-in-class customer insights and industry experts.

• Employee Discounts: On Comcast products and services.

• Wellness Programs: Initiatives and resources to support employee health and well-being.

• 📝 Enhancement Note: The mention of "opportunities to attend industry conferences" is a significant perk for UX professionals looking to stay current with industry trends, especially in rapidly evolving fields like AI.

Working Hours:

• This is a full-time, on-site position. The standard workweek is typically 40 hours, Monday through Friday.

• 📝 Enhancement Note: While standard hours are 9-5, the job description notes the ability to work "nights and weekends, variable schedule(s) and overtime as necessary," indicating a need for flexibility to meet project deadlines and operational demands, which is common for roles supporting critical business functions.

🎯 Team & Company Context

🏢 Company Culture

Industry: Media and Technology, Telecommunications. Comcast is a Fortune 50 leader, driving innovation in entertainment and online experiences.

Company Size: Large enterprise (over 10,000 employees). This size offers stability, extensive resources, and opportunities for career growth but may also involve more structured processes and a larger organizational hierarchy.

Founded: 1963. With a long history, Comcast has a deep understanding of its market and a well-established operational framework.

Team Structure:

• The role is within the "Frontline Experience Design Team," an in-house design group.

• This team focuses on conceptualizing and prototyping experiences for Comcast's employees who interact directly with customers (customer service, sales, technicians).

• The Sr. UX Specialist is designated as a "Team Captain," suggesting a leadership or coordination role within the design team, potentially overseeing project execution and mentoring.

Methodology:

• User-Centered Design: The team's core philosophy revolves around empathetic design, research, and innovation to create accessible and effective experiences for employees.

• Data-Driven Approach: Emphasis on leveraging customer insights, user research, and potentially performance metrics to validate design decisions and measure impact.

• AI Integration: A forward-looking approach that embraces AI as a tool to redefine user interactions and operational efficiency.

• Prototyping & Iteration: A practical methodology involving rapid prototyping and rigorous testing to refine solutions.

Company Website: https://www.comcast.com/

📝 Enhancement Note: Comcast's culture emphasizes innovation, customer focus, and teamwork. For a UX Specialist, understanding how their design work directly impacts the efficiency and effectiveness of frontline employees, and thus customer satisfaction and revenue, is key. The "Team Captain" title implies a need for proactive leadership and the ability to drive projects forward within a large, established organization.

📈 Career & Growth Analysis

Operations Career Level: Senior Individual Contributor / Team Lead. The "Sr." title and "Team Captain" designation indicate a role with significant autonomy, project leadership responsibilities, and the expectation to mentor or guide others. This is a mid-to-senior level position within the UX discipline.

Reporting Structure:

• The Sr. UX Specialist will likely report to a UX Manager, Design Director, or Head of Frontline Experience Design.

Operations Impact:

• This role directly impacts operational efficiency and effectiveness by improving the tools and platforms used by frontline employees.

• Better employee tools lead to improved customer service, more efficient sales processes, and enhanced field operations, all of which have a direct correlation with customer satisfaction, retention, and revenue generation.

Growth Opportunities:

• Leadership Development: Potential to grow into a formal leadership role (e.g., UX Manager, Design Lead) within the Frontline Experience Design Team or other UX groups at Comcast.

• Specialization: Deepen expertise in AI-driven UX design, becoming a subject matter expert in this rapidly growing field.

• Cross-Functional Mobility: Opportunity to work on diverse projects across different Comcast business units, broadening experience and understanding of the wider organization.

• Industry Exposure: Access to industry conferences and networking opportunities to stay abreast of the latest trends and best practices in UX and AI.

• Mentorship: Opportunities to mentor junior designers and contribute to the growth of the UX community within Comcast.

📝 Enhancement Note: The "Team Captain" role implies a pathway to formal leadership. Candidates should be prepared to discuss their leadership style and how they have influenced project direction and team collaboration in previous roles. The focus on AI also presents a unique growth avenue in a high-demand specialization.

🌐 Work Environment

Office Type: This is an on-site role, indicating a traditional office-based work environment.

Office Location(s): Philadelphia, Pennsylvania, specifically at 1701 John F Kennedy Blvd. This is a major corporate office location in a central business district.

Workspace Context:

• Collaborative Environment: The job description emphasizes teamwork and collaboration within the Frontline Experience Design Team and with other departments. Expect a dynamic office setting that facilitates brainstorming, design critiques, and cross-functional meetings.

• Tools & Technology: Access to industry-standard design software (e.g., Figma), potentially advanced AI development tools, and robust IT infrastructure.

• Team Interaction: Regular opportunities for direct interaction with fellow designers, product managers, researchers, and potentially frontline employees for feedback and user testing.

• Professional Development: Access to resources, training, and opportunities to connect with industry experts and attend conferences.

Work Schedule:

• Standard 40-hour workweek, Monday to Friday.

• 📝 Enhancement Note: While standard, flexibility is required, with the ability to work nights and weekends as necessary, which is common in large tech organizations with ongoing projects and critical deadlines. This requires strong time management and prioritization skills.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter call to assess basic qualifications, experience, and interest.

• Hiring Manager Interview: Discussion with the hiring manager to delve deeper into experience, leadership capabilities, and fit with the team's objectives.

• Portfolio Review & Presentation: Candidates will be asked to present their UX portfolio, walking through 1-2 key case studies. This is a critical stage to assess design thinking, problem-solving skills, process, and impact. Expect to discuss your role, decisions made, and outcomes.

• Technical/Design Assessment: Potentially a design exercise or a more in-depth discussion on UX principles, AI design challenges, and Figma proficiency.

• Cross-functional Interviews: Meetings with team members (UX designers, product managers, engineers) to evaluate collaboration style, communication skills, and cultural fit.

• Final Interview: May involve senior leadership for a final assessment of strategic thinking and overall fit.

Portfolio Review Tips:

• Structure Your Narrative: For each case study, clearly define the problem, your approach, your specific contributions, the challenges faced, and the measurable results.

• Highlight AI Integration: If you have AI-related UX projects, explicitly showcase them. Discuss how you approached designing for AI, user trust, and potential ethical considerations.

• Quantify Impact: Use data and metrics to demonstrate the success of your designs. Show how you improved efficiency, user satisfaction, or other key business objectives.

• Show Your Process: Clearly articulate your UX process, from research to iteration. Explain your rationale behind key design decisions.

• Prepare for Questions: Be ready to answer questions about your design choices, how you handle feedback, your collaboration style, and your experience with Figma and AI.

• Tailor to Comcast: Research Comcast's products and services, especially those used by frontline employees. Frame your experience and case studies in a way that demonstrates how you can contribute to their specific needs.

Challenge Preparation:

• Be prepared for a potential design exercise that might involve a problem statement related to improving an internal tool or designing a new AI-assisted feature for frontline employees.

• Focus on demonstrating your problem-solving approach, rapid ideation, and ability to articulate your thought process clearly under timed conditions.

• Practice presenting your work concisely and effectively, as if you were presenting to stakeholders.

📝 Enhancement Note: The portfolio review is paramount. Candidates should select case studies that best showcase their ability to solve complex problems, their understanding of user-centered design, and their experience with AI. The "Team Captain" role suggests that interviewers will also look for leadership potential and strong communication skills.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as a tool for wireframing, prototyping, and collaborative design. Advanced proficiency is expected.

• Prototyping Tools: Beyond Figma, experience with other prototyping tools may be beneficial for demonstrating a breadth of knowledge.

• User Research Platforms: Tools for surveys, user interviews, and usability testing (e.g., UserTesting.com, Lookback, Qualtrics, SurveyMonkey).

Analytics & Reporting:

• Web/Product Analytics: Experience with tools like Google Analytics, Adobe Analytics, or similar platforms to track user behavior and measure design impact.

• Data Visualization Tools: Tools like Tableau, Power BI, or Looker for creating dashboards and reports to communicate insights to stakeholders.

CRM & Automation:

• While not directly stated, familiarity with CRM systems (e.g., Salesforce) and workflow automation tools used in customer service or sales environments would be advantageous, as the role supports frontline employees who likely use these systems.

📝 Enhancement Note: Proficiency in Figma is a non-negotiable requirement. Candidates should be prepared to discuss how they leverage these tools to drive design processes and deliver results. Understanding how UX design integrates with broader operational tools and systems is also valuable.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A strong emphasis on understanding and serving the needs of both internal (frontline employees) and external customers.

• Innovation & Forward-Thinking: Embracing new technologies like AI and seeking novel solutions to improve experiences.

• Collaboration & Teamwork: Working effectively in a team environment, sharing knowledge, and supporting colleagues to achieve common goals.

• Inclusivity: Valuing diversity and creating an inclusive environment where all employees feel respected and empowered.

• Data-Driven Decision Making: Using research, data, and insights to inform design choices and measure impact.

• Ownership & Accountability: Taking responsibility for projects and delivering high-quality work with a focus on operational efficiency and results.

Collaboration Style:

• Cross-functional Integration: Active collaboration with Product, Engineering, Research, and Business stakeholders is essential.

• Open Communication: Encouraging open dialogue, feedback exchange, and constructive critique within the design team and with other departments.

• Empathetic Approach: Understanding and addressing the needs and perspectives of frontline employees through empathetic design practices.

• Agile Mindset: Adapting to changing project requirements and working collaboratively in iterative cycles.

📝 Enhancement Note: The "Operating Principles" mentioned in the job description (Own the customer experience, Know your stuff, Win as a team, Be an active part of the Net Promoter System, Drive results and growth, Support a culture of inclusion) are likely key cultural pillars. Candidates should demonstrate alignment with these principles in their responses and portfolio.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complex Systems: Working within a large enterprise like Comcast often involves navigating complex existing systems and processes, requiring thoughtful integration of new design solutions.

• Balancing Stakeholder Needs: Managing expectations and aligning design solutions with the diverse needs of various stakeholders (frontline employees, management, IT, product).

• Integrating AI Ethically and Effectively: Designing AI-powered experiences that are intuitive, trustworthy, and genuinely enhance efficiency without causing user frustration or ethical concerns.

• Driving Adoption of New Tools: Ensuring that new tools and platforms designed by the team are effectively adopted and utilized by frontline employees.

• Staying Ahead of Technological Advancements: Keeping pace with the rapid evolution of UX best practices and AI technologies.

Learning & Development Opportunities:

• AI Design Specialization: Deep dive into the nuances of designing for AI, machine learning, and generative AI applications.

• Advanced UX Techniques: Opportunities to master new UX methodologies, research techniques, and design tools.

• Cross-Domain Exposure: Gain insights into different facets of Comcast's business by working on projects for various employee groups.

• Leadership Skills: Develop team leadership, project management, and stakeholder management skills through the "Team Captain" role.

• Industry Engagement: Access to Comcast's resources for attending industry conferences, workshops, and potentially pursuing certifications.

📝 Enhancement Note: Candidates should frame challenges as opportunities for growth. For instance, the challenge of designing for AI can be presented as a unique growth opportunity to become a leader in a cutting-edge field.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led a UX project from concept to completion. What was your specific role, what challenges did you face, and what was the outcome?"

• "How do you approach designing for AI-driven features? Walk us through your process for ensuring user trust and understanding."

• "Tell us about a complex user problem you solved for internal users (e.g., customer service agents, technicians). What research methods did you use, and what was the impact?"

• "How do you balance the needs of different stakeholders when designing a new feature or platform?"

Company & Culture Questions:

• "What do you know about Comcast and our commitment to innovation in media and technology?"

• "How do you see your role as a Sr. UX Specialist contributing to Comcast's mission of revolutionizing industries?"

• "How do you align with Comcast's Operating Principles, particularly 'Own the customer experience' and 'Win as a team'?"

Portfolio Presentation Strategy:

• Select Impactful Case Studies: Choose 2-3 projects that best showcase your end-to-end UX process, your problem-solving skills, and your ability to quantify results. Prioritize projects involving internal users, AI, or complex systems if possible.

• Tell a Story: Structure your presentation as a narrative. Start with the problem, explain your journey, highlight your contributions, and conclude with the impact and lessons learned.

• Be Specific About Your Role: Clearly articulate your individual contributions, especially in team-based projects.

• Showcase Your Process: Detail the UX methodologies you employed (research, wireframing, prototyping, testing) and explain the rationale behind your decisions.

• Quantify Results: Use metrics and data to demonstrate the success and impact of your designs. If direct metrics aren't available, discuss anticipated benefits or qualitative improvements.

• Prepare for Q&A: Anticipate questions about your design choices, challenges, collaboration, and how you would apply your skills to Comcast's specific needs.

📝 Enhancement Note: Candidates should be prepared to discuss their experience with AI design in detail, as it's a key differentiator for this role. Demonstrating an understanding of how UX impacts operational efficiency for frontline employees will also be crucial.

📌 Application Steps

To apply for this Sr. UX Specialist position at Comcast:

• Submit Your Resume and Portfolio: Apply through the Comcast Careers portal. Ensure your resume highlights relevant UX experience, AI exposure, and leadership capabilities. Your portfolio is a critical component and should be readily accessible (e.g., via a link on your resume or cover letter).

• Tailor Your Cover Letter: Briefly explain why you are a strong fit for this specific role, emphasizing your experience with UX for internal users, your AI design interest, and your leadership potential.

• Prepare Your Portfolio: Select 2-3 of your strongest case studies that demonstrate your UX process, problem-solving skills, and impact. Ensure they are well-organized, clearly articulate your role, and include quantifiable results. Be ready to present them during the interview process.

• Research Comcast: Familiarize yourself with Comcast's products, services, and its commitment to innovation and employee experience. Understand their "Operating Principles."

• Practice Your Presentation: Rehearse your portfolio presentation to ensure clarity, conciseness, and effective communication of your design thinking and achievements. Be ready to discuss your experience with Figma and AI.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.