Sr. UX Researcher

📍 Job Overview

Job Title: Sr. UX Researcher

Company: World Wide Technology Healthcare Solutions

Location: Remote - Nationwide, United States

Job Type: Full-time

Category: User Experience Research / GTM Operations

Date Posted: 2026-02-25

Experience Level: 5-10 Years

Remote Status: Fully Remote

🚀 Role Summary

• This role is a critical component of the Go-To-Market (GTM) operations, focusing on user-centric insights to drive product strategy and enhance digital product experiences for clients.

• The Sr. UX Researcher will leverage deep understanding of user research methods to translate complex user needs into actionable recommendations for product, design, and engineering teams, directly impacting product adoption and client satisfaction.

• This position requires a proactive approach to identifying and solving user problems through a combination of qualitative and quantitative research, ensuring that solutions are not only innovative but also highly usable and accessible.

• The role involves significant collaboration with cross-functional teams and stakeholders, necessitating strong communication and influencing skills to champion user needs within an Agile delivery environment.

📝 Enhancement Note: While the primary focus is UX Research, this role deeply intersects with GTM operations by informing product development that directly impacts market adoption, client acquisition, and retention. The emphasis on translating research into actionable insights for product, design, and engineering teams highlights its strategic importance in the GTM lifecycle.

📈 Primary Responsibilities

• Lead comprehensive user research initiatives across multiple digital products, client engagements, or Agile delivery teams, ensuring alignment with business objectives.

• Plan, design, and execute a variety of qualitative and quantitative research methodologies, including but not limited to usability testing, in-depth interviews, contextual inquiries, surveys, and heuristic evaluations.

• Select and justify the most appropriate research methods based on project goals, available resources, timelines, and identified risks to ensure efficient and effective data collection.

• Manage the end-to-end recruitment and coordination of research participants, ensuring diverse representation relevant to target user segments.

• Conduct rigorous analysis of research data, synthesizing findings into clear, concise, and actionable insights and strategic recommendations for product managers, designers, engineers, and client stakeholders.

• Act as a user advocate, partnering closely with product management, design, engineering, and client teams to ensure user needs and feedback are integrated throughout the product development lifecycle, from discovery to delivery.

• Provide expert guidance and consultation to teams on usability best practices, design validation strategies, and the implementation of user-centered design principles.

• Oversee and manage multiple concurrent research projects, ensuring timely delivery of high-quality research outputs while maintaining collaborative alignment with overall business and creative goals.

• Mentor and provide guidance to Associate and Professional-level UX Researchers, fostering their professional development and contributing to the team's collective expertise.

• Contribute to the establishment, refinement, and adoption of standardized UX research practices, tools, and methodologies across the organization to ensure consistency and quality.

• Leverage industry-standard UX research platforms (e.g., UserTesting, Maze), collaboration tools (e.g., Mural, FigJam), and AI-assisted workflows to enhance research efficiency, synthesis capabilities, and the generation of deeper insights.

• Continuously stay abreast of emerging trends, technologies, and best practices in UX research and human-centered design, applying this knowledge to evolve research approaches and deliver innovative solutions.

📝 Enhancement Note: The responsibilities emphasize leadership in research planning and execution, synthesis of complex data, cross-functional collaboration, and mentorship. The inclusion of AI-assisted workflows and specific tool mentions indicates a modern, tech-forward research environment.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Computer Science, Design, or a related field, or equivalent practical experience.

Experience:

• A minimum of 5–7 years of hands-on experience conducting user research for digital products, services, or complex software solutions.

• Demonstrated experience working effectively within cross-functional teams in Agile, Scrum, or other iterative product development environments.

• Proven track record of translating research insights into concrete, actionable recommendations that have successfully informed product strategy, design iterations, and feature prioritization.

Required Skills:

• Deep and comprehensive understanding of a wide array of user research methodologies (qualitative and quantitative), including their strengths, weaknesses, and appropriate applications.

• Proficient in framing complex research problems, selecting optimal research methods, and synthesizing insights across multiple studies to build a holistic understanding of user behaviors and needs.

• Expertise in leading both generative research (exploratory, discovery) and validation research (usability testing, concept testing, A/B testing) across the entire product development lifecycle.

• Exceptional ability to communicate complex research findings clearly and compellingly through well-crafted presentations, reports, and other deliverables, tailored to various audience levels.

• Demonstrated capacity to manage multiple, concurrent research projects with competing priorities, ensuring timely and high-quality delivery without compromising rigor.

• Proven ability to collaborate effectively across diverse disciplines (product management, design, engineering, marketing, sales) and influence decision-making processes by championing user needs.

• Experience supporting and advocating for accessibility and inclusive design principles through research and evaluation, ensuring products serve a broad range of users.

Preferred Skills:

• Experience with advanced statistical analysis for quantitative research data.

• Familiarity with front-end development principles and their impact on user experience.

• Experience conducting research in the healthcare or related technology sectors.

• Knowledge of design thinking frameworks and their integration with research processes.

📝 Enhancement Note: The requirements highlight a senior-level individual contributor role with expectations of leadership, mentorship, and strategic influence. The emphasis on translating insights, stakeholder management, and tool proficiency is critical.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a minimum of 3-5 impactful UX research projects, demonstrating a clear progression from research planning to actionable insights and their resulting impact on product development.

• Each project within the portfolio should clearly articulate the research objectives, methodologies employed, participant profiles, key findings, and specific, measurable recommendations.

• Evidence of how research insights directly influenced product strategy, design decisions, feature prioritization, or usability improvements, ideally with quantifiable outcomes (e.g., increased conversion rates, reduced task completion times, improved user satisfaction scores).

• Examples of research deliverables, such as detailed research reports, personas, journey maps, usability test findings summaries, or executive presentations, showcasing clarity and impact.

Process Documentation:

• Ability to document research plans, methodologies, and findings in a structured and repeatable manner, suitable for internal knowledge sharing and process improvement.

• Experience in developing and refining UX research workflows that integrate seamlessly with Agile development processes, ensuring efficient collaboration and feedback loops.

• Documentation of how research insights are synthesized and communicated to cross-functional teams to ensure understanding and buy-in for proposed changes.

• Examples of how research processes have been optimized for efficiency, scalability, or effectiveness, potentially incorporating new tools or AI-assisted techniques.

📝 Enhancement Note: A strong portfolio is essential for a Senior UX Researcher. It must demonstrate not just research execution but also strategic thinking, impact, and the ability to translate findings into tangible product improvements. The focus is on showcasing the process and the outcomes.

💵 Compensation & Benefits

Salary Range:

• The estimated base pay range for this position is $110,000 - $140,000 annually.

• This range is an estimate and may vary based on factors such as the candidate's location, experience level, skills, performance, licensure, certification, and business needs.

• The provided salary range is for the United States market. Compensation in other geographic locations may differ.

Benefits:

• Health and Wellbeing: Comprehensive health, dental, and vision insurance; access to onsite health centers; employee assistance program (EAP); and a robust wellness program.

• Financial Benefits: Competitive base pay, profit sharing, 401k plan with company matching, life insurance, disability insurance, and tuition reimbursement for continued education.

• Paid Time Off: Generous Paid Time Off (PTO) and Sick Leave, starting at 20 days per year, plus 10 annual holidays. Additional leave includes parental leave, military leave, and bereavement leave.

• Additional Perks: Benefits for nursing mothers, voluntary legal services, pet insurance, and an employee discount program.

Working Hours:

• This is a full-time position, typically requiring approximately 40 hours per week.

• The remote nature of the role offers flexibility in scheduling, while ensuring core business hours and availability for team collaboration and client interactions are met.

📝 Enhancement Note: The salary range is specified and a clear disclaimer about variability is provided. The benefits package is extensive, covering health, financial, and work-life balance aspects, which are attractive to experienced professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Solutions, Healthcare Technology, Digital Transformation Consulting

Company Size: Over 12,000 employees globally (WWT and Softchoice combined), with more than 60 locations worldwide.

Founded: 1990

Team Structure:

• The Sr. UX Researcher likely operates within or closely partners with the Solutions Consulting & Engineering (SC&E) team, which is described as "Customer Focused and Solutions Led."

• This team aims to deliver end-to-end and emerging solutions, driven by management consulting, delivery excellence, and engineering brilliance.

• The role will involve close collaboration with Product Managers, Designers, Engineers, and potentially Client Teams, indicating a matrixed or project-based team structure.

Methodology:

• WWT emphasizes a blend of strategy, execution, and partnership to accelerate digital transformation outcomes.

• The company utilizes an Advanced Technology Center for conceptualizing, testing, and validating technology solutions.

• The SC&E team focuses on combining business acumen with full-stack technical know-how to develop innovative solutions.

• Agile and iterative delivery environments are explicitly mentioned, indicating a methodology that values flexibility, collaboration, and rapid iteration.

Company Website: https://www.wwt.com/

📝 Enhancement Note: WWT is a large, established global technology solutions provider with a strong emphasis on innovation, client success, and a positive work culture. The SC&E team's focus on end-to-end solutions and combining business acumen with technical expertise provides a context for the UX Researcher's strategic role in driving product success.

📈 Career & Growth Analysis

Operations Career Level:

• This is a Senior-level individual contributor role. It implies a high degree of autonomy, expertise, and the ability to lead research initiatives independently.

• Expectations include not only executing research but also strategizing research programs, mentoring junior colleagues, and influencing product direction at a senior level.

Reporting Structure:

• While not explicitly stated, a Senior UX Researcher typically reports to a UX Research Manager, Director of UX, Head of Product Design, or potentially a Director within the SC&E or Digital Transformation divisions.

Operations Impact:

• The Sr. UX Researcher's impact on GTM operations is significant:
  • Product-Market Fit: Ensures products are designed based on real user needs, increasing the likelihood of market adoption and success.
  • Client Satisfaction & Retention: By improving user experience, the role contributes to higher client satisfaction, reduced churn, and increased loyalty.
  • Revenue Growth: Well-designed, user-validated products can lead to increased sales, upsell opportunities, and stronger brand reputation, all of which drive revenue.
  • Efficiency: Research can prevent costly rework by identifying issues early in the design process, optimizing resource allocation for product development.

Growth Opportunities:

• Leadership Track: Potential progression to UX Research Lead, Manager, or Director roles, overseeing research teams and strategy.

• Specialization: Deepening expertise in specific research methodologies, industries (e.g., healthcare), or advanced areas like AI in UX research.

• Cross-Functional Mobility: Opportunities to move into Product Management, Design Strategy, or other strategic roles within WWT, leveraging a deep understanding of user needs and product development.

• Mentorship & Training: Developing leadership and coaching skills through mentoring junior researchers and contributing to industry best practices.

📝 Enhancement Note: The "Sr." title and mentorship responsibilities clearly indicate a senior position with significant growth potential beyond individual contribution, including leadership and strategic influence within the organization.

🌐 Work Environment

Office Type: Fully Remote. This offers flexibility and the ability to work from anywhere within the United States.

Office Location(s): While the role is remote, WWT has over 60 global locations. This may imply opportunities for occasional, optional in-person collaboration or access to WWT facilities if desired or required for specific client engagements (though not explicitly stated as a requirement for this role).

Workspace Context:

• The remote work environment necessitates strong self-discipline, time management, and proactive communication.

• Access to company-provided collaboration tools (e.g., Mural, UserTesting) and potentially other digital resources will be crucial for effective teamwork and research execution.

• Opportunities for virtual collaboration and knowledge sharing with a global team of professionals will be abundant.

Work Schedule:

• Standard full-time hours (approx. 40 hours/week) are expected.

• While remote, maintaining availability during core business hours for team meetings, client calls, and collaborative sessions is essential.

• The remote setup offers potential flexibility in managing personal schedules around work commitments, provided project deadlines and team needs are met.

📝 Enhancement Note: The fully remote nature is a key aspect, offering flexibility but requiring strong self-management. The company's global presence suggests a diverse and potentially international team to collaborate with.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter call to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: In-depth discussion about experience, research philosophy, approach to problem-solving, and alignment with the team's needs.

• Portfolio Review & Presentation: Candidates will likely be asked to present a selection of their work from their portfolio, detailing research projects, methodologies, insights, and impact. This is a critical stage to assess practical skills and strategic thinking.

• Cross-Functional Interview(s): Interviews with potential peers or stakeholders (e.g., Product Managers, Designers, Engineers) to evaluate collaboration skills, communication effectiveness, and ability to influence.

• Final Interview/Executive Review: Potentially a final discussion with senior leadership to confirm fit and strategic alignment.

Portfolio Review Tips:

• Select Impactful Projects: Choose 3-5 projects that best showcase your senior-level capabilities, strategic thinking, and quantifiable impact on product development and business outcomes.

• Tell a Story: For each project, clearly articulate the problem, your role, the research process, the key insights, the recommendations, and the resulting outcomes. Focus on the "why," "how," and "what happened next."

• Highlight Strategic Thinking: Emphasize how your research informed product strategy, prioritized features, or addressed critical business challenges, not just usability issues.

• Showcase Methodology Versatility: Demonstrate your ability to select and apply appropriate research methods for different project goals and constraints.

• Quantify Impact: Whenever possible, use metrics (e.g., improved conversion rates, reduced error rates, increased user satisfaction scores) to illustrate the value of your research.

• Be Prepared for Deep Dives: Anticipate detailed questions about your methodology, decision-making process, and how you handled challenges.

Challenge Preparation:

• Be prepared for a potential take-home assignment or a live case study that requires you to outline a research plan for a given problem, or critique an existing design from a user research perspective.

• Practice articulating your research process, rationale for method selection, and how you would synthesize findings and present recommendations clearly and concisely.

• Prepare to discuss how you would integrate research into an Agile workflow and collaborate with cross-functional teams.

📝 Enhancement Note: The portfolio review is paramount for this role. Candidates should prepare to deeply articulate their process, decisions, and the impact of their research, demonstrating senior-level strategic contribution.

🛠 Tools & Technology Stack

Primary Tools:

• User Research Platforms: Proficiency in platforms like UserTesting.com, Maze, Lookback, UserZoom, or similar for remote usability testing, participant recruitment, and survey deployment.

• Collaboration & Whiteboarding Tools: Experience with tools such as Mural, FigJam, Miro, or Lucidspark for collaborative ideation, journey mapping, affinity diagramming, and research synthesis.

• Survey Tools: Familiarity with survey platforms like Qualtrics, SurveyMonkey, or Google Forms for quantitative data collection.

• Prototyping & Design Tools (for review/feedback): While not a design role, understanding and potentially providing feedback on prototypes created in Figma, Sketch, or Adobe XD is beneficial.

Analytics & Reporting:

• Web Analytics: Familiarity with tools like Google Analytics, Adobe Analytics, or similar for analyzing user behavior data and complementing qualitative research.

• Product Analytics: Experience with platforms like Mixpanel, Amplitude, or Pendo for understanding user engagement and feature adoption.

• Data Visualization Tools: Basic understanding of tools like Tableau or Power BI for interpreting and presenting data findings.

CRM & Automation:

• While not directly managing CRM/automation systems, understanding how user research findings can inform CRM strategies or marketing automation workflows is a plus.

• Experience with AI-assisted workflows for research synthesis, participant analysis, or insight generation is explicitly mentioned as a requirement.

📝 Enhancement Note: The emphasis on specific UX research platforms, AI-assisted workflows, and collaboration tools indicates a modern, efficient research operation. A senior researcher is expected to be proficient in these technologies.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental commitment to understanding and advocating for the user in all product development decisions.

• Data-Driven Insights: Relying on rigorous research to inform strategy and validate hypotheses, rather than solely on intuition.

• Collaboration & Partnership: Working effectively with cross-functional teams to integrate user insights seamlessly into the product lifecycle.

• Continuous Improvement: A dedication to refining research processes, methodologies, and tools to enhance efficiency and impact.

• Innovation: Encouraging the exploration of new research techniques and the application of technology (like AI) to uncover deeper user understanding.

• Inclusivity & Accessibility: Championing research that supports the creation of products usable by everyone, regardless of ability.

Collaboration Style:

• The role demands a highly collaborative approach, working closely with Product Management, Design, Engineering, and Client Teams.

• This involves active participation in team meetings, workshops, and feedback sessions, acting as a bridge between user needs and development efforts.

• Open communication, constructive feedback, and a shared commitment to achieving project goals are likely hallmarks of the team's collaboration style.

• The company culture, described as fostering belonging, innovation, and respect, suggests an environment where diverse perspectives are valued and encouraged.

📝 Enhancement Note: The culture values user advocacy, data-informed decision-making, and strong cross-functional teamwork. The emphasis on innovation and inclusivity aligns with modern UX practices.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Stakeholders: Effectively managing competing priorities and perspectives from different teams (product, design, engineering, sales, clients) and ensuring user needs remain central.

• Translating Insights into Action: Overcoming organizational inertia or resistance to change to ensure research recommendations are implemented effectively.

• Navigating Complex Product Ecosystems: Understanding and researching intricate digital products or platforms with diverse user bases and functionalities.

• Remote Collaboration Effectiveness: Maintaining strong team cohesion, communication, and research quality in a fully remote environment.

• Rapid Iteration Cycles: Adapting research plans and execution to keep pace with fast-moving Agile development sprints.

Learning & Development Opportunities:

• Advanced Methodologies: Opportunities to explore and master cutting-edge research techniques, such as advanced AI in UX, longitudinal studies, or complex mixed-methods research.

• Industry Conferences & Certifications: Support for attending leading UX research conferences (e.g., CHI, UXPA) and pursuing relevant professional certifications.

• Mentorship & Leadership: Developing leadership capabilities through formal mentorship programs and by guiding junior researchers.

• Cross-Disciplinary Learning: Gaining deeper insights into product management, design strategy, and engineering processes through close collaboration.

• Exposure to Diverse Industries: Working on projects across various sectors, potentially including healthcare, to broaden industry knowledge and research application.

📝 Enhancement Note: The challenges are typical for a senior role in a dynamic environment, with significant opportunities for professional growth and specialization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time when your research findings significantly changed the direction of a product. What was the situation, your approach, and the outcome?" Prepare a detailed case study showcasing your strategic influence and ability to drive product evolution based on user insights.

• "How do you decide which research methodology is most appropriate for a given project? Walk us through your decision-making process for a complex product challenge." Focus on your ability to articulate your rationale, considering project goals, constraints, and the type of insights needed.

Company & Culture Questions:

• "How would you integrate your research efforts with an existing Agile development team at WWT?" Demonstrate your understanding of Agile methodologies and how UX research can be effectively embedded within sprints and iterative cycles.

• "Describe your experience mentoring junior researchers. What is your approach to developing their skills and guiding their work?" Highlight your leadership potential and commitment to team growth.

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly define the problem, your specific role and contributions, the research methods used, key findings, actionable recommendations, and the ultimate impact (quantifiable if possible).

• Focus on Strategic Impact: Emphasize how your research informed product strategy, prioritized features, or solved significant business challenges, not just minor usability fixes.

• Be Prepared for Questions: Anticipate deep dives into your methodology, participant recruitment, data analysis, and how you synthesized complex information. Have specific examples ready to illustrate your points.

• Highlight Collaboration: Showcase how you partnered with product, design, and engineering teams, and how you communicated findings to stakeholders.

• Demonstrate Tool Proficiency: Be ready to discuss your experience with relevant UX research and collaboration tools, including any AI-assisted workflows you've employed.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic impact, methodological rigor, collaborative skills, and the ability to articulate research value through compelling case studies.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the myjobs.adp.com portal.

• Portfolio Customization: Tailor your resume and cover letter to highlight specific UX research projects and accomplishments that directly align with the responsibilities and qualifications outlined in this job description, especially those involving digital products, Agile environments, and stakeholder influence.

• Resume Optimization: Ensure your resume clearly details your 5-7+ years of experience, lists key UX research methodologies you've mastered, and quantifies your achievements where possible (e.g., "Improved conversion rates by X% through usability testing recommendations").

• Portfolio Preparation: Prepare a digital portfolio that showcases 3-5 impactful UX research projects. Each project should clearly detail the problem, your role, methodology, insights, recommendations, and resulting impact. Be ready to present this during the interview process.

• Company Research: Familiarize yourself with World Wide Technology (WWT) and its healthcare solutions offerings. Understand their approach to digital transformation, client engagement, and their stated company values to demonstrate cultural alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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