Sr Product Manager, Platform UI

📍 Job Overview

Job Title: Sr Product Manager, Platform UI

Company: Kentik

Location: Remote – United States

Job Type: Full-Time

Category: Product Management / GTM Operations

Date Posted: 2026-04-21

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Fully Remote

🚀 Role Summary

• Drive the product roadmap and execution for the user experience across Kentik's entire platform, focusing on a unified and scalable interface.

• Define and evolve the information architecture, navigation models, and interaction patterns to ensure seamless user journeys across multiple products.

• Collaborate closely with platform and backend product teams to align on shared data models and APIs that power the UI.

• Translate customer insights, usage data, and domain expertise into actionable product requirements and prioritized initiatives.

• Identify and resolve UX inconsistencies, redundant patterns, and fragmentation to achieve a cohesive and high-quality user experience.

📝 Enhancement Note: This role is positioned within Product Management but has significant implications for Go-To-Market (GTM) Operations and Sales Operations by directly influencing the usability and adoption of the Kentik platform. A strong understanding of how UI/UX impacts sales enablement, customer success, and overall revenue generation will be critical.

📈 Primary Responsibilities

• Own and strategically drive the product roadmap for platform UI, balancing user experience enhancements, cross-product consistency, and new feature delivery.

• Define and iteratively refine a coherent information architecture, navigation model, and consistent interaction patterns across the entire Kentik platform.

• Forge strong partnerships with platform and backend product teams to ensure alignment on shared data models, APIs, and platform primitives that underpin the UI.

• Translate deep customer research, product usage data, and intrinsic domain expertise into clear, prioritized product requirements and actionable development tickets.

• Proactively identify UX inconsistencies, redundant patterns, and product fragmentation, driving alignment and strategic initiatives toward a unified, intuitive user experience.

• Collaborate intensely with the design team to ensure the development and delivery of high-quality, usable, and scalable user experiences that meet user needs and business goals.

• Engage regularly with Kentik customers, including network engineers, NetOps teams, and SREs, to validate product direction, gather feedback, and uncover unmet needs.

• Define, track, and analyze key success metrics for platform UI initiatives, measuring impact and iterating post-launch for continuous improvement.

• Support critical cross-product decisions that significantly impact the overall user experience and adoption of the Kentik platform.

• Identify and champion opportunities to integrate AI-driven capabilities, such as intelligent alerting, natural language interfaces, and contextual recommendations, directly into the UI.

📝 Enhancement Note: The responsibilities highlight a need for strategic thinking in information architecture and cross-product consistency, which are crucial for GTM success. The emphasis on customer engagement and defining success metrics indicates a data-driven approach to product development, common in operations roles.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Computer Science, Engineering, Design, Business, or a related field is typically expected for a Senior Product Manager role. Advanced degrees or relevant certifications in Product Management or UX are a plus.

Experience: 6+ years of product management experience, with a strong preference for experience in infrastructure, networking, or observability domains. Proven track record of owning UI, UX, or platform experience initiatives across multi-product systems.

Required Skills:

• Product Management Expertise: 6+ years of experience in product management, with a focus on driving product strategy and execution.

• UI/UX Ownership: Demonstrated experience owning UI, UX, or platform experience initiatives, particularly across complex, multi-product systems.

• Design Sensibility: Strong UX and product design acumen, with the ability to partner effectively with designers and articulate clear user experience principles.

• Cross-Functional Alignment: Proven ability to drive alignment and collaboration across engineering, design, and product teams, often without direct authority.

• Communication & Stakeholder Management: Excellent verbal and written communication skills, with a strong ability to manage diverse stakeholders and cross-functional communication.

• Ambiguity Navigation: Comfort operating in ambiguous environments and making well-reasoned decisions with incomplete information, a key trait for operations roles.

• Domain Familiarity: Foundational understanding of networking concepts and infrastructure principles, essential for understanding user needs in this space.

• Product Requirements Definition: Ability to translate user needs and business goals into clear, actionable product requirements.

Preferred Skills:

• Infrastructure/Networking/Observability Experience: Deep experience within these specific domains is highly advantageous.

• Platform Strategy: Experience defining and executing strategies for platform-level product experiences.

• Information Architecture: Expertise in designing and optimizing information architecture for complex applications.

• AI Integration: Familiarity with integrating AI/ML capabilities into product interfaces.

• Customer Research & Data Analysis: Strong skills in conducting user research and analyzing product usage data to inform decisions.

• API Design & Collaboration: Understanding of API design principles and experience collaborating with backend teams on API strategy.

📝 Enhancement Note: The requirement for experience in infrastructure, networking, or observability domains, combined with a focus on platform UI and cross-product consistency, strongly suggests that candidates with a background in GTM Operations or Sales Operations who have worked closely with product and engineering teams on platform adoption and enablement will be highly competitive.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase examples of product roadmaps you have developed and executed, demonstrating strategic thinking and prioritization skills.

• Present case studies of UI/UX initiatives you have led, highlighting challenges, your approach, design thinking, and measurable outcomes.

• Include documentation or artifacts that illustrate your process for translating customer research and data into product requirements.

• Demonstrate experience in driving alignment and managing dependencies across multiple product teams or complex system architectures.

Process Documentation:

• Illustrate your process for defining information architecture and navigation models for complex software systems.

• Document your approach to collaborating with design teams to ensure high-quality, consistent user experiences.

• Outline your methodology for gathering and synthesizing customer feedback to inform product decisions.

• Show examples of how you have managed dependencies and fostered collaboration between UI/UX and backend/platform engineering teams.

• Detail your process for identifying and addressing UX inconsistencies and fragmentation across a product suite.

📝 Enhancement Note: For a role like this, a portfolio is essential. Operations candidates should emphasize projects that demonstrate their ability to streamline complex processes through UI/UX improvements, drive platform adoption, and measure the impact of these changes on user efficiency and business outcomes, aligning with GTM and Sales Ops objectives.

💵 Compensation & Benefits

Salary Range: $190,000 – $225,000 USD per year. This range is based on the provided information and reflects current market standards for a Senior Product Manager in the US, considering the specified experience level and the company's stated compensation philosophy.

Benefits:

• Comprehensive Health Coverage: 100% of premiums paid by Kentik for health, vision, and dental insurance for employees and their dependents.

• Health Reimbursement Account (HRA): An annual HRA of $3,000 for individuals or $4,500 for families.

• Paid Time Off: Generous paid family & medical leave, open PTO policy, a quarterly Wellness Day, and a minimum of 10 paid holidays.

• Retirement Savings: 401(k) retirement account.

• Home Office Support: Home office reimbursement for remote work setup.

• Equity: Stock options for employees.

Working Hours: While a standard 40-hour work week is implied, the fully remote nature and open PTO policy suggest flexibility. Operations professionals in this role should expect to manage their time effectively to meet deadlines and collaborate across different time zones, often requiring some flexibility beyond standard hours for critical meetings or launches.

📝 Enhancement Note: The salary range is competitive for a Senior Product Manager role in the US. The benefits package is robust, with a strong emphasis on health and well-being, which is attractive to operations professionals who often face demanding workloads. The note about international applicants being treated equitably acknowledges the global nature of remote work and aims for fairness in compensation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / Software / Network Intelligence & Observability. Kentik operates in a rapidly evolving market that demands continuous innovation and a deep understanding of complex network infrastructure.

Company Size: While not explicitly stated, Kentik is described as a "fast-growing, well-funded startup," suggesting a dynamic environment with a growing team, likely in the range of 200-500 employees based on typical startup growth trajectories. This size offers a blend of agility and structure.

Founded: Kentik was founded by network experts, implying a strong foundation in technical expertise and a deep understanding of the challenges faced by network engineers and operations teams. The company's mission is to demystify complex network operations.

Team Structure:

• The Platform UI team is responsible for the user experience across Kentik's products, indicating a specialized group focused on front-end architecture and user interaction.

• This role will likely collaborate closely with other product management teams (platform and backend), design, and engineering.

Methodology:

• Data-Driven Decisions: Kentik relies on product usage data and customer research to inform product requirements and roadmap decisions.

• Agile Development: The mention of GitHub for source control and Jenkins for automated builds points to an agile development methodology.

• Customer-Centricity: Regular engagement with customers (network engineers, NetOps, SREs) is a core part of the product development process.

• Iterative Improvement: The focus on defining success metrics and measuring impact post-launch indicates a culture of continuous improvement and iteration.

Company Website: https://www.kentik.com/

📝 Enhancement Note: The company culture emphasizes innovation, customer-centricity, and a strong technical foundation. For operations professionals, this means a role where data-driven decision-making, cross-functional collaboration, and a focus on improving user efficiency and platform adoption are highly valued.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Product Manager role, indicating a mid-to-senior level position with significant ownership and strategic responsibility. It requires experience in defining product vision, managing complex roadmaps, and influencing cross-functional teams.

Reporting Structure: The role reports to a leader within the product organization, likely a Director or VP of Product Management. The Senior Product Manager will work closely with Design leads and Engineering Managers for the Platform UI team.

Operations Impact: While this role is primarily Product Management, its focus on UI/UX directly impacts the usability and adoption of the Kentik platform. This has a cascading effect on GTM operations, sales enablement (how easily sales can demo and use the platform), customer success (how easily customers can onboard and utilize features), and ultimately, revenue generation. Streamlined UI leads to better user efficiency, faster onboarding, and increased customer satisfaction.

Growth Opportunities:

• Product Leadership: Potential to grow into a Group Product Manager or Director of Product Management role, leading larger teams or product areas.

• Specialization: Deepen expertise in platform strategy, UX architecture, or AI integration within product development.

• Cross-Functional Mobility: Opportunities to move into related GTM roles (e.g., Product Marketing, Sales Enablement) or broader leadership positions within the company, leveraging a deep understanding of the product and its users.

• Mentorship: Opportunities to mentor junior product managers and contribute to the product organization's best practices.

📝 Enhancement Note: For operations professionals, this role offers a unique opportunity to bridge the gap between product development and GTM/Sales Operations. The growth potential is significant, allowing for advancement within product management or into strategic operational leadership roles.

🌐 Work Environment

Office Type: The company is fully remote, meaning there is no central physical office for this role. Employees work from their home offices.

Office Location(s): Remote – United States. This implies candidates must be legally authorized to work in the United States and reside within the country.

Workspace Context:

• Flexibility: A fully remote environment offers significant flexibility in managing one's workday and work-life integration.

• Collaboration Tools: Expect heavy reliance on collaboration tools like Slack, Zoom, GitHub, and project management software to maintain communication and productivity.

• Autonomy: A high degree of autonomy is expected, with performance measured by results and impact rather than hours spent in an office.

• Global Team: While the role is US-based, Kentik operates globally, meaning potential for collaboration with colleagues in different time zones.

Work Schedule: While a standard 40-hour work week is common, the fully remote nature and the demands of product management often require flexibility. Core working hours may be established to facilitate team collaboration across US time zones, but adapting to critical project needs and global team interactions is often necessary.

📝 Enhancement Note: The fully remote nature is a significant draw for many operations professionals seeking better work-life balance and autonomy. Candidates should be prepared to demonstrate strong self-management skills and proficiency with remote collaboration tools.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a call with a recruiter to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: A deeper dive into your product management experience, strategic thinking, and specific examples related to platform UI and cross-product consistency. Be prepared to discuss your approach to roadmap development and stakeholder management.

• Technical/Product Deep Dive: Interviews with engineering and design leads. This may involve discussing your technical understanding of the stack (React, Go, etc.), your UX principles, and how you would approach specific product challenges.

• Cross-Functional Interview(s): Conversations with peers from other product teams or GTM functions (e.g., Sales, Marketing, Customer Success) to assess collaboration skills and understanding of how platform UI impacts broader business operations.

• Executive/Final Interview: Discussions with senior leadership to assess strategic alignment, leadership potential, and overall fit within Kentik's mission and values.

Portfolio Review Tips:

• Curate Effectively: Select 2-3 of your most impactful projects that best showcase your experience in platform UI, cross-product consistency, or driving user adoption through UX improvements.

• Structure Your Case Studies: For each project, clearly articulate:

  • The Problem: What was the user or business challenge?
  • Your Role: What was your specific contribution?
  • The Solution: What was the UI/UX strategy and design?
  • The Process: How did you collaborate with design, engineering, and stakeholders?
  • The Outcome: What were the quantifiable results (e.g., increased adoption, reduced support tickets, improved efficiency)? Use metrics relevant to operations if possible (e.g., time to complete a task, user satisfaction scores).

• Highlight Operations Relevance: If possible, frame your product achievements in terms of their impact on GTM efficiency, sales enablement, or customer onboarding.

• Prepare for Questions: Be ready to discuss your decision-making process, how you handled trade-offs, and how you measured success.

Challenge Preparation:

• Product Design/Strategy Challenge: You might be asked to outline a plan for improving a specific aspect of the Kentik UI or to propose new features that leverage AI for network observability. Focus on structured thinking, user empathy, and data-driven rationale.

• Communication Exercise: Be prepared to present your portfolio or a case study concisely and persuasively. Practice articulating complex ideas clearly and engagingly.

• Problem-Solving Scenarios: Expect questions about how you would handle conflicting priorities, manage difficult stakeholders, or navigate ambiguity. Draw on your experience to provide specific, actionable examples.

📝 Enhancement Note: Emphasize how your operations background can inform product decisions related to usability, adoption, and GTM efficiency. Frame your portfolio and interview responses to highlight these connections.

🛠 Tools & Technology Stack

Primary Tools:

• Frontend Framework: React (primary UI framework). Proficiency here is highly beneficial.

• Backend Language: Go (core data engine and platform). Understanding how backend services interface with the UI is key.

• Application Serving: Node.js + Express.

• API Technologies: REST/JSON and gRPC. Experience with API design and integration is crucial for platform consistency.

• Infrastructure/Routing: Haproxy, Envoy for API traffic routing and balancing.

Analytics & Reporting:

• Data Analysis: While specific tools aren't listed for UI analytics, expect to use tools for tracking user behavior within the React application, likely involving event tracking and dashboarding.

• Dashboarding: Experience with creating dashboards and visualizing data to track product performance and user engagement is expected.

CRM & Automation:

• Source Control: GitHub for source control, PRs, and issues.

• CI/CD: Jenkins for automated builds.

• Databases: Postgres, Kafka, Mysql, Redis. Understanding data flow and how it's presented in the UI is important.

📝 Enhancement Note: While this is a Product Management role, a strong understanding of the tech stack, especially React, Node.js, Go, and API design, will be highly advantageous. For operations professionals, understanding how these technologies enable efficient data flow and user interaction is key to driving platform adoption and improving user workflows.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving the needs of network professionals, NetOps, and SREs.

• Data-Driven Decision Making: Relying on data from product usage, customer research, and business metrics to guide product strategy and prioritization.

• Collaboration & Alignment: Fostering strong partnerships across product, design, and engineering teams to achieve shared goals.

• Innovation & Excellence: Striving for high-quality, scalable, and intuitive user experiences that push the boundaries of network observability.

• Ownership & Accountability: Taking full responsibility for the product roadmap and execution, driving initiatives to successful completion.

Collaboration Style:

• Cross-Functional Integration: Expected to work seamlessly with design and engineering, acting as a bridge between user needs and technical implementation.

• Influence & Consensus Building: The ability to influence stakeholders and build consensus across teams without direct authority is paramount.

• Open Communication: A culture that values transparency, open feedback, and constructive dialogue to solve complex problems.

• User Focus: Continuous engagement with customers to ensure the product remains relevant and valuable to its target audience.

📝 Enhancement Note: The emphasis on customer-centricity, data-driven decisions, and collaboration aligns well with the core tenets of successful Revenue and Sales Operations. Candidates who can articulate how their operational experience informs these values will resonate strongly.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Competing Priorities: Managing the roadmap for a platform UI means balancing new feature development, technical debt reduction, cross-product consistency initiatives, and AI integration efforts.

• Driving Alignment Across Teams: Gaining consensus and driving unified UX across multiple product teams and engineering groups with potentially different roadmaps and priorities can be challenging.

• Navigating Ambiguity: As a fast-growing startup, there will be evolving priorities and incomplete information. Adapting and making sound decisions in such environments is critical.

• Keeping Pace with Technology: Staying current with evolving UI frameworks (React), AI capabilities, and network observability trends to ensure the platform remains cutting-edge.

Learning & Development Opportunities:

• Product Strategy Mastery: Deepen expertise in defining and executing product strategies for complex platform experiences.

• UX Architecture Specialization: Become a leader in information architecture, navigation design, and user flow optimization for enterprise software.

• AI in Product Integration: Gain hands-on experience integrating AI/ML features into user-facing products.

• Cross-Functional Leadership: Develop advanced skills in stakeholder management, influence, and leading without direct authority.

• Industry Exposure: Gain insights into the cutting edge of network observability and enterprise software development.

📝 Enhancement Note: The challenges presented are typical for senior product roles in dynamic tech companies. For operations professionals, these challenges can be framed as opportunities to apply their process-oriented mindset and data analysis skills to improve platform adoption and user efficiency.

💡 Interview Preparation

Strategy Questions:

• Roadmap Development: "How would you approach developing and prioritizing the roadmap for Kentik's platform UI over the next 12-18 months, considering competing demands for new features, technical debt, and cross-product consistency?" (Focus on your framework for prioritization, stakeholder input, and data utilization.)

• Cross-Functional Alignment: "Describe a time you had to drive alignment on UX or platform strategy across multiple product teams or engineering groups. What was your approach, and what were the outcomes?" (Highlight your communication, negotiation, and influence skills.)

• Problem Solving & Ambiguity: "Imagine you've identified a significant UX inconsistency that impacts a critical customer workflow, but addressing it requires significant engineering effort and may delay other planned features. How would you approach this situation?" (Demonstrate your analytical process, data gathering, and decision-making framework.)

Company & Culture Questions:

• Understanding Kentik's Value: "How do you see the platform UI contributing to Kentik's overall value proposition and competitive advantage in the network intelligence market?" (Show you've researched Kentik and understand its business goals.)

• Collaboration Style: "How do you prefer to collaborate with design and engineering teams? What are your expectations for productive partnerships?" (Align your style with Kentik's collaborative culture.)

• Measuring Impact: "What metrics would you propose to measure the success of platform UI improvements, and how would you track them?" (Demonstrate a data-driven approach and understanding of operations-relevant KPIs.)

Portfolio Presentation Strategy:

• Tell a Story: Frame each case study as a narrative: problem, solution, process, and result.

• Quantify Impact: Whenever possible, use numbers and data to demonstrate the success of your initiatives. For operations relevance, think about metrics like time savings, adoption rates, or reduction in user errors.

• Focus on Your Role: Clearly articulate your specific contributions and decision-making processes.

• Be Ready for Deep Dives: Anticipate questions about your design choices, technical considerations, and how you handled challenges.

• Connect to Kentik: Where possible, draw parallels between your past experiences and Kentik's challenges or opportunities.

📝 Enhancement Note: When preparing for this interview, think about how your operations experience can provide unique insights into user behavior, platform adoption, and GTM efficiency. Frame your answers to highlight these connections.

📌 Application Steps

To apply for this operations-adjacent product management position:

• Submit your application through the Kentik careers portal at https://www.kentik.com/careers/jobs/4687430005/?gh_jid=4687430005.

• Customize Your Resume: Tailor your resume to highlight your product management experience, specifically emphasizing any UI/UX ownership, platform strategy, cross-functional collaboration, and experience in infrastructure, networking, or observability domains. Integrate keywords from the job description naturally.

• Prepare Your Portfolio: Curate 2-3 key projects that demonstrate your ability to define and improve user experiences for complex software. Focus on projects where you can clearly articulate the problem, your solution, your process, and quantifiable outcomes, particularly those with operational or efficiency impacts.

• Research Kentik: Understand Kentik's mission, products, target market, and recent news. Familiarize yourself with their platform and identify potential areas for UI/UX improvement that align with their business goals.

• Practice Your Narrative: Rehearse your responses to common product management interview questions and prepare a concise, compelling presentation of your portfolio, drawing on your operations background to illustrate impact on GTM efficiency and user adoption.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.