Senior UX Design Lead

📍 Job Overview

Job Title: Senior UX Design Lead Company: Arrow Electronics Location: Tlaquepaque, Jalisco, Mexico Job Type: Full-Time Category: Design Operations / UX Leadership Date Posted: January 30, 2026 Experience Level: 10+ Years (Implied by Senior Lead title and 8+ years requirement) Remote Status: Hybrid (3 days in office, 2 days remote)

🚀 Role Summary

• Lead the strategic direction and operational execution of the UX Design portfolio at Arrow Electronics, a global technology solutions provider.
• Drive process optimization across the entire UX lifecycle, from research and design to handoff and feedback, enhancing team efficiency and output quality.
• Oversee the selection, integration, and management of critical UX tools and platforms, ensuring seamless collaboration and a robust design technology stack.
• Champion and govern a scalable design system, fostering consistency and accelerating product development cycles in partnership with engineering and product teams.
• Establish and track key design performance indicators (KPIs) and operational metrics to inform leadership decisions and demonstrate the impact of design operations initiatives.

📝 Enhancement Note: The role title "Senior UX Design Lead" and the explicit mention of "Design Operations" and "portfolio" indicate a strong emphasis on process, strategy, and team enablement rather than pure individual design contribution. The focus is on scaling design efforts and ensuring operational excellence across the UX function.

📈 Primary Responsibilities

• Operational Strategy Development: Define and implement comprehensive Design Operations strategies to enhance team efficiency, collaboration, and the overall quality of UX/UI output across all design functions.
• Workflow & Process Optimization: Proactively identify and address bottlenecks within design workflows, introducing and refining processes for research, ideation, design execution, developer handoff, and feedback loops to improve speed and quality.
• Tooling & Technology Management: Lead the evaluation, selection, integration, and ongoing management of UX design tools, platforms, and software (e.g., Figma, design system platforms, prototyping tools, research repositories) to ensure an efficient and cohesive design technology stack.
• Design System Governance & Evolution: Collaborate closely with UX designers and engineering teams to maintain, evolve, and govern a scalable, consistent, and accessible design system that accelerates product development and ensures brand integrity.
• Cross-functional Alignment & Collaboration: Foster strong partnerships with Product Management, Engineering, Marketing, and other UX teams to ensure seamless alignment on processes, project timelines, resource allocation, and strategic objectives.
• Performance Measurement & Reporting: Establish, track, and report on key design KPIs, team performance metrics, and operational health indicators to provide actionable insights to leadership and demonstrate the value of design operations.
• Resource Planning & Management: Support UX leadership in strategic resource allocation, budgeting, vendor management, and initiatives related to team scaling and capacity planning.
• Knowledge Management & Best Practices: Develop and maintain centralized repositories for design assets, user research insights, and established best practices to promote knowledge sharing, reusability, and continuous learning within the design organization.
• Culture & Mentorship: Foster a culture of continuous improvement, operational excellence, and knowledge sharing within the design organization, potentially including mentorship of junior designers.

📝 Enhancement Note: The responsibilities highlight a strategic and operational focus. "Operational Strategy," "Process Optimization," "Tooling & Systems Management," and "Metrics & Reporting" are core Design Operations functions. The emphasis on "Design System Stewardship" and "Cross-functional Alignment" underscores the need for strong collaboration and influence across product development teams.

🎓 Skills & Qualifications

Education:

• While no specific degree is mandated, a Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field is typically expected for a senior leadership role of this nature.

Experience:

• Minimum of 8 years of progressive experience in UX design, with a significant and demonstrated focus on Design Operations and the implementation/management of Design Systems.
• Proven track record of creating and scaling comprehensive design systems that drive consistency and efficiency in product development.
• Demonstrated experience in implementing user-centered design methodologies and contributing to product strategy.
• Experience working within Agile development environments and collaborating effectively with cross-functional teams (Product, Engineering, Marketing).

Required Skills:

• Design Operations: Deep understanding and practical experience in establishing and running Design Operations functions, including process definition, workflow optimization, and team enablement.
• Design Systems: Expertise in the architecture, development, governance, and evolution of scalable design systems; proficiency in design system tooling and best practices.
• UX Design Methodologies: Strong foundation in user research, wireframing, prototyping, usability testing, and interaction design principles.
• Tooling Proficiency: Advanced proficiency in leading UX design and prototyping tools, particularly Figma. Experience with research repositories and collaboration platforms is essential.
• Cross-functional Collaboration: Excellent ability to partner effectively with Product Managers, Engineers, Marketing, and other stakeholders to achieve shared goals.
• Accessibility Standards: Strong knowledge of accessibility standards (WCAG 2.1 AA or higher) and inclusive design principles, with the ability to integrate them into design systems and processes.
• Communication & Presentation: Superior verbal and written communication skills, with the ability to articulate complex design concepts and operational strategies to diverse audiences.

Preferred Skills:

• Mentorship: Experience in mentoring and guiding junior UX designers, fostering their professional growth.
• E-commerce UX: Specific expertise in the unique UX challenges and opportunities within e-commerce platforms.
• Advanced Accessibility Expertise: Deep familiarity with accessibility (A11Y) standards and best practices beyond WCAG guidelines.
• Data Analysis & Reporting: Experience in defining, tracking, and reporting on design KPIs and operational metrics.

📝 Enhancement Note: The "8+ years" requirement, coupled with "Senior UX Design Lead," suggests a role requiring significant experience and strategic thinking. The emphasis on "Design Operations" and "Design Systems" implies a need for practical, hands-on experience in these specific areas. The explicit mention of Figma, WCAG, and Agile environments are critical keywords.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Design Operations Case Studies: Demonstrations of how you have established or significantly improved Design Operations processes, including examples of workflow optimization, tool implementation, or efficiency gains.
• Design System Examples: Detailed examples of design systems you have contributed to or led, showcasing their structure, components, governance, and impact on product consistency and development speed.
• Process Improvement Documentation: Evidence of identifying design workflow bottlenecks and implementing solutions, with quantifiable results or qualitative improvements.
• Tooling & Platform Integration: Examples of how you have managed or integrated design tools and platforms to enhance collaboration and efficiency.
• Cross-functional Project Examples: Case studies illustrating successful collaboration with engineering, product, and marketing teams on complex projects, highlighting your role in process alignment.

Process Documentation:

• Workflow Design & Optimization: Showcase examples of documented design workflows, process maps, and the rationale behind their optimization for speed, quality, and scalability.
• System Implementation & Automation: Provide examples of how you have implemented or managed design tools and systems, including any automation efforts within the design process.
• Measurement & Performance Analysis: Include examples of how you have defined and tracked design metrics (KPIs, operational health) and used data to inform process improvements or strategic decisions.

📝 Enhancement Note: For a Design Operations-focused role, a portfolio must go beyond individual design work. It needs to showcase strategic thinking around process, systems, and team enablement. Applicants should prepare to discuss their contributions to design systems and their impact on development velocity and consistency.

💵 Compensation & Benefits

Salary Range:

• Estimated Annual Range: $990,000 MXN - $1,584,000 MXN (Based on the provided monthly range of $83,483.33 - $132,000.00 MXN and 12 months).
• Regional Context: This range aligns with senior-level Design Operations or UX Leadership roles in major metropolitan areas in Mexico, considering the cost of living and demand for specialized skills. Arrow Electronics is a large, established global company, justifying compensation at the higher end of the market for experienced professionals.

Benefits:

• Financial Incentives:
  • 30 Days of Christmas Bonus
  • 40% Vacation Premium
  • 13% Savings Fund
• Time Off:
  • 12 Vacation Days
  • 2 Floating Days
  • Birthday Leave
  • Sick Days
• Health & Wellness:
  • Vision Assistance
  • Dental Assistance
  • Healthcare Insurance
  • Life Insurance
• Vouchers & Allowances:
  • 10% Food/Pantry Vouchers
  • Restaurant Vouchers
• Professional Development:
  • Growth Opportunities

Working Hours:

• Standard full-time hours (implied 40 hours per week), with a hybrid work arrangement allowing for 2 days of remote work. This structure offers flexibility while maintaining in-office collaboration for 3 days a week.

📝 Enhancement Note: The salary range is derived directly from the provided monthly figures and converted to an annual estimate. The benefits package is extensive and includes significant bonuses and allowances, common in larger organizations in Mexico. The hybrid work arrangement is clearly defined.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Solutions and Distribution (Electronic Components, Enterprise Computing Solutions). Arrow Electronics is a major player in the global technology supply chain, connecting manufacturers with users across diverse markets like telecommunications, IT, transportation, medical, industrial, and consumer electronics. Company Size: Large (21,500+ employees worldwide). This indicates a structured corporate environment with established processes and opportunities for career advancement within a global organization. Founded: (Implied to be established long before 2024, as it reported $27.9 billion in sales). Arrow Electronics was founded in 1935, suggesting a long-standing history and stability in the market.

Team Structure:

• Design Organization: The role implies a dedicated UX/UI design team or department within Arrow Electronics, likely supporting various product lines and digital initiatives.
• Reporting Structure: The "Senior UX Design Lead" title suggests this role reports to a higher-level design executive (e.g., Director of UX, VP of Design) and will lead operational functions, potentially overseeing or mentoring other designers.
• Cross-functional Collaboration: The role is explicitly designed for close collaboration with Product Management, Engineering, Marketing, and potentially other business support functions, reflecting a GTM (Go-To-Market) and product development-centric approach.

Methodology:

• Data-Driven Approach: The emphasis on "Metrics & Reporting" and establishing "KPIs" indicates a company culture that values data-informed decision-making and performance measurement within design operations.
• Process Improvement Focus: The core responsibilities highlight a commitment to optimizing workflows, identifying bottlenecks, and implementing best practices for efficiency and quality.
• Agile & Iterative Development: Experience in "Agile work environments" is a requirement, suggesting that design and development processes are iterative and collaborative.

Company Website: https://www.arrow.com/

📝 Enhancement Note: Arrow Electronics' status as a Fortune 154 company and its global reach suggest a complex, matrixed organization. The Design Operations role is crucial for bringing structure and efficiency to design efforts across such a large entity. The emphasis on collaboration is key for success in this environment.

📈 Career & Growth Analysis

Operations Career Level: This is a senior leadership position within the UX Design function, specifically focused on the operational backbone. It requires strategic thinking, process ownership, and the ability to influence and enable design teams. It's a critical role for scaling design capabilities in a large enterprise. Reporting Structure: The Senior UX Design Lead likely reports to a Director or VP of UX/Design. They will collaborate extensively with Product Management Leads, Engineering Managers, and potentially Marketing Directors. Operations Impact: The role's impact is significant, as it directly influences the efficiency, scalability, and quality of the entire UX/UI design output. By streamlining processes, managing tools, and governing the design system, this role enables faster product development cycles, ensures brand consistency, and ultimately contributes to improved user experiences and business outcomes.

Growth Opportunities:

• Leadership Advancement: Potential to move into a Director of Design Operations, Head of Design Systems, or a broader Design Leadership role within Arrow Electronics.
• Specialization: Deepen expertise in Design Operations, UX Strategy, or Design Systems, becoming a recognized subject matter expert.
• Cross-functional Leadership: Opportunity to lead initiatives that span across multiple departments, enhancing strategic influence.
• Global Impact: Contribute to design operations strategies that affect a global organization, offering broad exposure and experience.

📝 Enhancement Note: This role is a specialized leadership track within UX. Growth will likely involve expanding the scope of operations, leading larger teams, or moving into more strategic design leadership positions. The global nature of Arrow provides ample opportunity for broad impact and career progression.

🌐 Work Environment

Office Type: Hybrid work arrangement (3 days in office, 2 days remote). This provides a balance between in-person collaboration and remote flexibility. The mention of "HPE Guad office" in Tlaquepaque suggests a modern office space designed for collaboration, likely equipped with meeting rooms, hot-desking areas, and standard office amenities. Office Location(s): Tlaquepaque, Jalisco, Mexico. This is a significant industrial and commercial hub in Mexico, offering a good base for operations and talent acquisition.

Workspace Context:

• Collaborative Environment: The hybrid model and emphasis on cross-functional alignment suggest an environment that encourages teamwork, idea sharing, and problem-solving through direct interaction.
• Technology-Rich: As a tech company, Arrow likely provides its employees with modern hardware, software, and access to collaboration tools necessary for efficient work, especially for a UX Design Lead role.
• Team Interaction: Opportunities to interact with a diverse range of professionals, including UX designers, researchers, product managers, engineers, and marketing specialists, both in person and virtually.

Work Schedule:

• Standard full-time work schedule (likely 40 hours/week), with the flexibility of a hybrid model. This allows for dedicated focus time on complex operational tasks and collaborative sessions in the office.

📝 Enhancement Note: The hybrid nature of the role is a key aspect, balancing in-person collaboration with remote flexibility. The "HPE Guad office" reference suggests a specific, potentially modern, office location designed for technology professionals.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Talent Acquisition will likely conduct an initial screen to assess basic qualifications, experience alignment, and cultural fit.
• Hiring Manager Interview: A discussion with the direct hiring manager (likely a Design Director or VP) to delve into experience, operational strategies, and leadership approach.
• Portfolio Review & Case Study Presentation: A dedicated session where candidates present their portfolio, focusing on Design Operations case studies, design system examples, and process improvements. This is a critical stage.
• Cross-functional Interviews: Interviews with key stakeholders from Product Management, Engineering, and potentially Marketing to assess collaboration skills and alignment with other departments.
• Team Meet-and-Greet: An opportunity to meet potential team members and assess cultural fit within the broader design organization.
• Final Round/Executive Interview: Potentially an interview with a higher-level executive for final approval.

Portfolio Review Tips:

• Focus on Design Operations: Ensure your portfolio clearly highlights your experience in Design Operations, process optimization, and design systems. Quantify your impact whenever possible.
• Structure Your Case Studies: For each case study, clearly define the problem, your approach, the tools/processes used, your specific contributions, and the measurable outcomes (e.g., reduced design cycle time, increased consistency, improved adoption of design system).
• Showcase Design System Governance: Detail your role in maintaining, evolving, and governing design systems, including how you managed contributions, ensured adoption, and handled updates.
• Tool Proficiency Demonstration: Be prepared to discuss your experience with Figma and other relevant design/collaboration tools, emphasizing how you leverage them for operational efficiency.
• Present Clearly & Concisely: Practice your presentation to ensure it flows logically, is engaging, and stays within the allotted time. Be ready to answer in-depth questions about your work.

Challenge Preparation:

• Operational Challenge: Be prepared for a potential exercise or case study focused on a Design Operations challenge. This might involve analyzing a hypothetical flawed design process and proposing improvements, or outlining a strategy for implementing a new design system.
• Strategic Thinking: Demonstrate your ability to think strategically about scaling design, managing resources, and aligning design operations with broader business objectives.
• Stakeholder Management: Prepare to discuss how you would manage relationships and communication with various stakeholders, especially engineering and product, to ensure smooth design handoffs and collaboration.

📝 Enhancement Note: The interview process will heavily weigh the candidate's ability to demonstrate practical experience in Design Operations and Design Systems through their portfolio. A well-structured presentation of quantifiable achievements is crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as an advanced proficiency requirement. This will be central to design creation, prototyping, and design system management.
• Prototyping Tools: Proficiency in tools beyond Figma for advanced prototyping scenarios (e.g., Principle, After Effects, or other specialized tools if integrated into workflows).
• Design System Platforms: Experience with tools or platforms used for managing, documenting, and distributing design systems (e.g., Zeroheight, Storybook, or internal solutions).
• Research Repositories: Familiarity with tools for storing and organizing user research findings (e.g., Dovetail, UserTesting.com insights, or custom solutions).

Analytics & Reporting:

• KPI Tracking Tools: Experience with tools for tracking design operational metrics, potentially including project management software (Jira, Asana), analytics platforms (Google Analytics for product usage), or specialized design ops dashboards.
• Reporting Software: Ability to generate reports and dashboards for leadership, likely using tools like Tableau, Power BI, or even advanced Excel/Google Sheets functions.

CRM & Automation:

• While not directly mentioned, a UX Design Lead role in a company like Arrow may interact with CRM systems (e.g., Salesforce) for understanding customer insights or product feedback loops.
• Workflow Automation Tools: Awareness of how automation can streamline design processes, though direct management of these might be less common than for pure Ops roles.

📝 Enhancement Note: The emphasis on Figma, Design Systems, and Research Repositories is critical. Candidates should be ready to discuss how they leverage these tools to drive operational efficiency and consistency.

👥 Team Culture & Values

Operations Values:

• Efficiency & Scalability: A core value will be driving efficient processes that can scale with the growth of the company and its product offerings.
• Collaboration & Partnership: Strong emphasis on working effectively across teams (Product, Engineering, Marketing) to ensure seamless execution and alignment.
• Data-Driven Decision Making: A culture that values metrics, analytics, and continuous improvement informed by data.
• User-Centricity: While focused on operations, the underlying goal is to enable the delivery of excellent user experiences.
• Consistency & Quality: Maintaining high standards for design and user experience across all touchpoints.

Collaboration Style:

• Proactive & Influential: The role requires proactively engaging with stakeholders, providing guidance, and influencing decisions related to design processes and standards.
• Partnership-Oriented: Building strong, collaborative relationships is essential for success, especially with product and engineering teams.
• Transparent & Communicative: Open communication about processes, challenges, and metrics is key to fostering trust and alignment.
• Mentorship & Enablement: Fostering a culture where knowledge is shared, and team members are supported in their growth.

📝 Enhancement Note: The culture likely reflects a large, established technology company that values structured processes, data, and cross-functional teamwork. The Design Operations Lead will be a key enabler of this culture within the design team.

⚡ Challenges & Growth Opportunities

Challenges:

• Scaling Design in a Large Enterprise: Managing design operations across numerous products, teams, and geographies within a global company like Arrow Electronics can be complex.
• Maintaining Design System Adoption: Ensuring widespread adoption and correct usage of the design system across diverse product teams and varying levels of design/dev maturity.
• Balancing Standardization with Flexibility: Finding the right balance between enforcing design standards and allowing teams the flexibility to innovate and meet specific product needs.
• Measuring ROI of Design Operations: Quantifying the direct business impact and ROI of Design Operations initiatives can be challenging but is crucial for justifying resources and strategy.
• Cross-functional Alignment: Navigating potential silos and differing priorities across departments like Product, Engineering, and Marketing to achieve unified design goals.

Learning & Development Opportunities:

• Advanced Design Operations Expertise: Deepen knowledge in areas like design automation, AI in design, and advanced metrics for design teams.
• Strategic Leadership: Develop skills in team leadership, strategic planning, and influencing executive-level stakeholders.
• Industry Trends: Stay abreast of emerging trends in UX, Design Systems, and Design Operations through conferences, webinars, and professional networks.
• Global Operations Exposure: Gain experience managing operations within a multinational corporation, understanding diverse market needs and operational nuances.

📝 Enhancement Note: This role tackles significant operational challenges inherent in large organizations. The growth opportunities are substantial for someone looking to build a career in Design Operations leadership.

💡 Interview Preparation

Strategy Questions:

• "Describe your philosophy on Design Operations. What are the key pillars of a successful Design Ops function?" (Focus on efficiency, scalability, collaboration, tooling, and knowledge sharing).
• "How would you approach developing or scaling a design system for a large, distributed organization like Arrow Electronics?" (Discuss governance, component strategy, adoption plans, collaboration with engineering).
• "What metrics would you use to measure the success of Design Operations and the design team's effectiveness? How would you report on them?" (Prepare specific KPIs like design cycle time, design system adoption rate, defect rates, team velocity, user satisfaction).
• "How do you ensure alignment between UX, Product Management, and Engineering teams, especially in an Agile environment?" (Discuss process integration, communication cadences, shared goals, and feedback loops).

Company & Culture Questions:

• "Based on your understanding of Arrow Electronics, what do you see as the biggest opportunities and challenges for UX Design operations here?" (Research Arrow's products, markets, and recent news).
• "How have you fostered a culture of continuous improvement and collaboration within design teams?" (Provide examples of initiatives you've led).
• "How do you approach mentoring junior designers or enabling the broader design team?" (Discuss your leadership style and development strategies).

Portfolio Presentation Strategy:

• Lead with Design Operations: Begin by highlighting your experience and strategic thinking in Design Operations. Use case studies that directly demonstrate your impact on process, efficiency, and scalability.
• Showcase Design Systems: Dedicate a significant portion to your work with design systems, detailing their architecture, governance, and the results achieved.
• Quantify Everything: Whenever possible, use data and metrics to illustrate the impact of your work (e.g., "Reduced design handoff time by 20%," "Increased design system component usage by 30%").
• Structure for Clarity: Organize your presentation logically, perhaps by project type or by the core functions of Design Operations (Strategy, Process, Tools, Systems, Culture).
• Be Ready for Deep Dives: Anticipate detailed questions about your decision-making process, challenges faced, and how you collaborated with others.

📝 Enhancement Note: Interview preparation should heavily focus on demonstrating strategic thinking, practical experience in Design Operations and Design Systems, and the ability to quantify impact. Candidates must be ready to articulate their approach to scaling design in a large, complex organization.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link.
• Portfolio Customization: Tailor your resume and portfolio to specifically highlight your experience in Design Operations, Design Systems, process optimization, and leadership. Prepare 2-3 key case studies that best demonstrate your impact in these areas, focusing on quantifiable results and your role in driving efficiency and scalability.
• Resume Optimization: Ensure your resume clearly articulates your 8+ years of UX design experience with a strong emphasis on Design Operations and Design Systems. Use keywords from the job description, such as "Design Operations," "Design Systems," "Figma," "WCAG," "Process Optimization," and "Cross-functional Collaboration."
• Interview Preparation: Practice articulating your experience using the STAR method (Situation, Task, Action, Result) for behavioral questions. Prepare your portfolio presentation, focusing on clear storytelling, quantifiable achievements, and your strategic approach to operational challenges.
• Company Research: Thoroughly research Arrow Electronics, its products, markets, and recent company news. Understand their business objectives to better tailor your responses and demonstrate how your skills align with their needs. Pay attention to their global presence and scale.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.