Senior Service Designer (Remote - US)

📍 Job Overview

Job Title: Senior Service Designer (Remote - US)

Company: Jobgether (Partner Company)

Location: United States

Job Type: Full-Time

Category: Service Design / Experience Strategy / Operations Design

Date Posted: 2025-11-24

Experience Level: 10+ Years

Remote Status: Fully Remote (US-Based)

🚀 Role Summary

• Lead end-to-end service design initiatives, connecting customer needs with organizational objectives through strategic design.

• Drive the discovery, design, and delivery of meaningful, scalable, and future-ready services by collaborating with Product, Design, Research, and Operations teams.

• Uncover critical insights through generative and evaluative research to map complex service ecosystems and identify opportunities for improvement.

• Co-create solutions that remove friction, elevate client experiences, and optimize operational workflows.

• Influence decision-making at senior levels by shaping North Star visions and prototyping new service models that enhance organizational effectiveness.

📝 Enhancement Note: While the title is "Senior Service Designer," the responsibilities heavily intersect with operational strategy and process optimization, particularly in "mapping complex service ecosystems," "designing and prototyping operational workflows," and ensuring "solutions deliver measurable value" by balancing user needs, business objectives, and operational constraints. This suggests the role requires a strong understanding of how service design impacts and is impacted by internal operations.

📈 Primary Responsibilities

• Lead multiple high-impact service design and experience strategy projects from initial planning through research, synthesis, solutioning, and final delivery.

• Collaborate closely with senior leaders in Product, Design, Research, and Operations to collaboratively define complex problems, prioritize strategic opportunities, and guide critical decision-making processes.

• Conduct advanced generative and evaluative research methodologies to uncover stakeholder motivations, user behaviors, and systemic pain points within service delivery.

• Map and model comprehensive end-to-end service ecosystems, meticulously identifying gaps, potential risks, and interdependencies across roles, technology systems, and customer touchpoints.

• Design and expertly facilitate engaging workshops and co-creation sessions to foster alignment among diverse stakeholders around North Star visions, core design principles, and strategic transformation roadmaps.

• Create compelling future-state service models, interactive prototypes, and detailed operational workflows that bridge the gap between strategic intent and practical execution, validating new service experiences prior to full-scale implementation.

• Mentor and develop junior team members, elevating overall design maturity by refining established frameworks, enhancing design methods, and improving organizational practices related to service innovation.

• Apply sophisticated systems thinking to holistically balance user needs, overarching business objectives, and critical operational constraints, ensuring every designed solution delivers demonstrable and measurable business value.

📝 Enhancement Note: The responsibilities emphasize a blend of strategic design leadership and operational execution. The requirement to "map and model end-to-end service ecosystems" and "create future-state service models, prototypes, and operational workflows" indicates a need for candidates who can translate strategic vision into actionable operational plans. The role also necessitates a strong emphasis on "systems thinking" to balance competing priorities, a core tenet of effective operations management.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction, Business, or a related field is preferred, or equivalent practical experience.

Experience: A minimum of 8 years of progressive experience leading service design, experience strategy, or related strategic design projects that encompass people, processes, and technology across diverse organizational functions.

Required Skills:

• Proven ability to lead multiple high-impact service design initiatives from inception to completion, demonstrating project management and strategic execution capabilities.

• Deep expertise in human-centered design principles and methodologies, including user research, persona development, and journey mapping.

• Comprehensive understanding and practical application of service blueprints and continuous service improvement frameworks for enhancing operational efficiency.

• Demonstrated ability to influence senior-level stakeholders, drive consensus, and translate ambiguous challenges into structured plans and clear, actionable decisions.

• Strong cross-functional collaboration experience working effectively with Business, Product Management, Technology, Marketing, and Operations teams to achieve shared goals.

• Proficiency in designing and facilitating dynamic workshops and co-creation sessions to foster alignment and generate innovative solutions.

• Advanced skills in prototyping and utilizing facilitation tools such as Miro, FigJam, and Figma for collaborative design and visualization.

• Exceptional communication, presentation, and narrative-crafting skills, capable of connecting user insights and research findings to concrete actions and measurable business outcomes.

Preferred Skills:

• Experience in creating and standardizing design frameworks, methodologies, and tools to elevate design practices across an entire organization.

• Familiarity with agile development methodologies and experience integrating design processes within agile workflows.

• Knowledge of data analysis and how to leverage quantitative and qualitative data to inform service design decisions and measure impact.

• Experience in mentoring junior designers or cross-functional team members to build design capabilities.

• Understanding of operational constraints and experience designing solutions that are both innovative and operationally feasible.

📝 Enhancement Note: The "Required Skills" section emphasizes not just design expertise but also the ability to manage complex, cross-functional projects that have significant operational implications. The preference for candidates who can "create and standardize frameworks" and "apply systems thinking" highlights the role's strategic impact on the organization's operational capabilities and design maturity.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 complex service design or experience strategy projects that demonstrate end-to-end ownership from discovery to delivery.

• Clearly articulate the problem statement, research methodologies employed, and key insights derived for each project.

• Detail the design process, including journey maps, service blueprints, and prototypes created, emphasizing how these artifacts informed operational considerations.

• Present quantifiable outcomes and measurable impact, such as improvements in customer satisfaction, operational efficiency, cost reduction, or revenue growth, directly attributable to the designed services.

Process Documentation:

• Provide examples of structured process documentation, such as service blueprints or operational workflow diagrams, that clearly illustrate the interplay of people, processes, and technology.

• Demonstrate experience in documenting and refining complex workflows to identify bottlenecks and opportunities for automation or efficiency gains.

• Include case studies that highlight how you have used process mapping and analysis to inform service design decisions and operational improvements.

📝 Enhancement Note: For a role this senior and operations-adjacent, a robust portfolio is critical. The emphasis should be on projects that showcase not just user-centric design but also a deep understanding of operational feasibility, system integration, and demonstrable business impact. Candidates should be prepared to walk through their thought process, highlighting how their designs considered operational constraints and contributed to measurable improvements in efficiency or effectiveness.

💵 Compensation & Benefits

Salary Range: $89,800 – $134,700 annually.

Benefits:

• Comprehensive medical and prescription drug coverage.

• Eligibility for a 401(k) retirement savings plan.

• Access to Employee Assistance Programs and robust wellness resources.

• Participation in fitness and virtual well-being programs.

• Employee discount programs offering savings on various products and services.

• Business travel accident insurance enrollment.

• Associate Tax Prep benefit for financial assistance.

• Potential for additional incentives based on individual and company performance.

Working Hours: Standard full-time, approximately 40 hours per week, with the flexibility inherent in a remote, US-based role.

📝 Enhancement Note: The salary range provided is competitive for a Senior Service Designer role in the US, especially considering the remote nature. The benefits package is standard for full-time employees, with a notable emphasis on wellness and financial resources, which can be attractive to professionals focused on sustainable career growth and work-life balance. The "Additional Incentives based on performance" suggest a variable component tied to individual and team success, aligning with operations roles that often have performance-driven objectives.

🎯 Team & Company Context

🏢 Company Culture

Industry: Talent Matching Platform / Human Resources Technology. Jobgether operates within the tech sector, specifically focusing on facilitating talent acquisition through an AI-driven platform. This industry is characterized by rapid innovation, data-centric decision-making, and a strong emphasis on user experience for both candidates and hiring companies.

Company Size: Jobgether is a platform that partners with numerous companies worldwide. While Jobgether's own size isn't specified, its model implies a lean, technology-focused operation. The partner companies it serves likely vary significantly in size, from startups to large enterprises.

Founded: The founding date of Jobgether is not provided, but its AI-driven approach suggests a modern, technology-forward company.

Team Structure:

• The Senior Service Designer will likely be part of a Product or Design team within Jobgether or a partner company, working closely with Product Managers, UX/UI Designers, Researchers, and crucially, Operations leads.

• Reporting structure is not specified but likely to a Design Lead or Head of Product, with significant direct interaction with senior stakeholders across departments.

Methodology:

• Data-driven decision-making is paramount, with a strong emphasis on using AI and analytics to understand user behavior and optimize matching processes.

• Agile and iterative development methodologies are likely employed, requiring flexibility and adaptability in design and implementation.

• A focus on continuous improvement of both the platform's user experience and the internal processes that support it.

Company Website: https://www.jobgether.com/

📝 Enhancement Note: The context of Jobgether as a "Talent Matching Platform" is crucial. This role is not just about designing services in a vacuum but about designing services that impact the core business of matching talent. The collaboration with "Operations partners" is especially vital here, as the efficiency and effectiveness of the matching process rely heavily on well-designed operational workflows and systems.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level individual contributor role, indicating significant autonomy and responsibility. It sits at the intersection of strategic design and operational implementation, offering a unique path for growth. Professionals in this role are expected to lead complex initiatives, mentor others, and contribute to the strategic direction of service design and its integration with operational frameworks.

Reporting Structure: While the direct reporting line isn't specified, the role requires close collaboration with and influence over senior leaders in Product, Design, Research, and Operations. This suggests a high degree of visibility and strategic input.

Operations Impact: The Senior Service Designer will have a direct impact on how the organization operates and supports its clients. By designing and optimizing service experiences and operational workflows, this role contributes to key business outcomes such as client acquisition, retention, operational efficiency, and overall customer satisfaction. The ability to "balance user needs, business objectives, and operational constraints" means this role is directly tied to driving measurable value and supporting business growth.

Growth Opportunities:

• Leadership in Design & Operations: Potential to become a Design Lead or Manager, overseeing service design initiatives and mentoring a team. Also, opportunities to transition into more operationally focused strategic roles, leveraging a deep understanding of service ecosystems.

• Specialization: Deepen expertise in specific areas such as AI-driven service design, operational process automation, or experience strategy for talent platforms.

• Strategic Influence: Grow influence within the organization to shape long-term service strategy, operational excellence, and the overall customer and client experience.

• Cross-Functional Expertise: Develop advanced skills in stakeholder management, change leadership, and integrating design thinking into broader business and operational strategies.

📝 Enhancement Note: This role offers a compelling growth trajectory for operations professionals who excel in strategic thinking and process optimization. The blend of design and operational focus prepares individuals for leadership roles where they can drive significant business impact by bridging the gap between user needs and operational realities.

🌐 Work Environment

Office Type: This is a fully remote position, meaning the primary work environment is a home office. The company, Jobgether, operates as a platform connecting talent with companies globally, implying a distributed workforce model.

Office Location(s): While the role is remote within the United States, there's a stated preference for candidates based in or willing to work with the Kansas City team. This suggests potential for occasional in-person collaboration or team meetups if geographically feasible, but the core expectation is remote work.

Workspace Context:

• The remote nature necessitates strong self-discipline, excellent time management, and proficiency in digital collaboration tools.

• Access to a reliable internet connection and a dedicated, productive workspace is essential.

• The work environment fosters asynchronous communication and collaboration, leveraging digital platforms for all interactions.

Work Schedule: The role is full-time (approximately 40 hours per week). Given the remote nature and potential for collaboration with teams across different US time zones (preference for "America/Chicago"), some flexibility in working hours may be expected to accommodate meetings and cross-team collaboration.

📝 Enhancement Note: The remote work arrangement is a key feature. Candidates should be comfortable with asynchronous communication, digital collaboration tools, and the discipline required to manage their workload effectively without direct physical supervision. The mention of a "Kansas City team" preference suggests that while remote, there might be opportunities for occasional team synchronization or in-person strategy sessions if feasible for the candidate.

📄 Application & Portfolio Review Process

Interview Process:

• Initial AI Screening: Your CV and LinkedIn profile will be evaluated by Jobgether's AI to assess your match score against core requirements and past success factors.

• Shortlisting: The AI will automatically shortlist the top 3 candidates. A manual review may occur to ensure no strong profiles are missed.

• Company Review: The shortlisted profiles are shared with the partner company owning the job opening.

• Subsequent Stages (Partner Company Dependent): Typically includes:

  • Hiring Manager/Team Interview: To assess experience, approach, and cultural fit.
  • Portfolio Presentation: A deep dive into your past projects, focusing on your process, impact, and strategic thinking, especially concerning operational implications.
  • Case Study/Design Challenge: A practical exercise to evaluate your problem-solving skills, design methodology, and ability to apply service design principles to a specific business problem.
  • Stakeholder Interviews: Discussions with cross-functional leaders (Product, Operations, etc.) to gauge collaboration skills and strategic alignment.
  • Final Round: Often with senior leadership to confirm fit and discuss strategic alignment.

Portfolio Review Tips:

• Highlight Operational Impact: For each project, clearly articulate how your service design decisions influenced operational workflows, efficiency, or cost-effectiveness. Use metrics to demonstrate this impact.

• Showcase Systems Thinking: Include examples where you've mapped complex service ecosystems and designed solutions that consider the interplay of people, processes, and technology.

• Detail Collaboration: Emphasize your role in cross-functional teams, illustrating how you facilitated alignment and drove consensus among diverse stakeholders, including operations.

• Structure Your Narrative: For each case study, follow a clear structure: Problem -> Your Role -> Process & Solutions -> Outcomes (quantified where possible).

• Demonstrate Tool Proficiency: Briefly mention the tools used (Miro, Figma, etc.) but focus more on the strategic application and outcomes.

Challenge Preparation:

• Understand the Business Context: Research Jobgether and the broader talent matching industry. Consider challenges related to user acquisition, candidate experience, operational efficiency of matching, and platform scalability.

• Focus on Process & Systems: Expect challenges that require you to think about how a service is delivered operationally. How would you design a new feature while considering the impact on customer support, data management, or internal workflows?

• Articulate Trade-offs: Be prepared to discuss the trade-offs between ideal user experience and operational constraints, and how you would balance these.

• Prepare Questions: Have thoughtful questions ready about the team structure, current operational challenges, design processes, and how service design contributes to business goals.

📝 Enhancement Note: The AI screening by Jobgether is a unique first step. Candidates must ensure their CV and LinkedIn are optimized with keywords and achievements aligned with the job description. For the portfolio, the emphasis on "operational workflows," "systems thinking," and "measurable value" is key to standing out for this role.

🛠 Tools & Technology Stack

Primary Tools:

• Service Design & Prototyping: Miro, FigJam, Figma (proficiency in these facilitation and prototyping tools is explicitly required).

• Research & Synthesis: Tools for conducting and analyzing qualitative and quantitative user research (e.g., UserTesting, Dovetail, SurveyMonkey, Google Forms).

• Collaboration & Communication: Slack, Zoom, Google Workspace (Docs, Sheets, Slides) for daily interaction and team coordination.

Analytics & Reporting:

• Familiarity with analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude) to understand user behavior and measure service impact.

CRM & Automation:

• While not explicitly listed as a primary requirement, understanding how CRM systems (e.g., Salesforce) and automation tools (e.g., Zapier, HubSpot) integrate with and support service delivery is beneficial, given the operational focus.

📝 Enhancement Note: Proficiency in Miro, FigJam, and Figma is a hard requirement. Candidates should be ready to discuss their experience with these tools in the context of designing and prototyping service models and operational workflows. An understanding of how design impacts broader business systems (like CRM) will be highly advantageous.

👥 Team Culture & Values

Operations Values:

• Data-Driven Decisions: A strong emphasis on using insights from research and analytics to inform design and operational strategies.

• User-Centricity: A core commitment to understanding and advocating for user needs while balancing business and operational realities.

• Collaboration & Transparency: Open communication and close partnership with cross-functional teams, including product, engineering, marketing, and operations.

• Continuous Improvement: A mindset of iterating, learning, and refining processes and services to achieve optimal outcomes and efficiency.

• Impact & Measurability: A focus on designing solutions that deliver tangible, measurable business value and operational improvements.

Collaboration Style:

• Cross-Functional Integration: Expect to work closely with diverse teams, requiring strong communication and negotiation skills to align different perspectives and priorities.

• Facilitative Leadership: A proactive approach to leading workshops and co-creation sessions, ensuring all voices are heard and contributing to productive outcomes.

• Feedback-Oriented: An open attitude towards receiving and providing constructive feedback to foster continuous learning and improvement within the team and across departments.

• Strategic Partnership: Acting as a strategic partner to Product and Operations leaders, translating design vision into actionable plans that support business objectives.

📝 Enhancement Note: The emphasis on "continuous improvement" and "impact & measurability" strongly aligns with operations principles. Candidates should be prepared to discuss how they foster these values in their work and how they collaborate with operational teams to achieve efficiency and effectiveness.

⚡ Challenges & Growth Opportunities

Challenges:

• Bridging Design and Operations: Effectively translating sophisticated service designs into practical, scalable, and cost-effective operational realities, ensuring seamless implementation.

• Influencing Senior Stakeholders: Gaining buy-in and driving alignment on strategic design initiatives, especially when they involve significant changes to existing operational models.

• Measuring Impact: Clearly defining and tracking metrics to demonstrate the ROI and operational benefits of service design interventions in a complex ecosystem.

• Navigating Ambiguity: Leading initiatives in areas with evolving requirements or unclear operational frameworks, requiring strong problem-solving and strategic thinking.

• Remote Collaboration: Maintaining strong team cohesion and effective communication in a fully remote environment, ensuring all stakeholders are engaged and informed.

Learning & Development Opportunities:

• Strategic Impact: Opportunity to shape the strategic direction of service design and its integration with the core business operations of a growing tech platform.

• Skill Expansion: Deepen expertise in AI-driven design, data analytics for service optimization, and complex systems thinking.

• Mentorship: Potential to mentor junior designers and contribute to building design capabilities within the organization.

• Industry Exposure: Gain insights into the unique operational challenges and opportunities within the talent matching industry.

• Leadership Potential: Develop leadership skills through managing high-impact projects and influencing senior decision-makers.

📝 Enhancement Note: The challenges highlight the core of this role: translating design vision into operational reality. Candidates who can demonstrate a proactive approach to tackling these challenges, particularly by leveraging their understanding of operational processes, will be highly valued.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led a service design initiative that required significant changes to existing operational workflows. How did you ensure a smooth transition and measure the impact?" (Focus on process mapping, stakeholder management, and operational metrics.)

• "How do you balance user needs with business objectives and operational constraints when designing a new service or feature? Provide a specific example." (Highlight systems thinking and trade-off analysis.)

Company & Culture Questions:

• "Based on your research, what do you see as the biggest operational challenge for a talent matching platform like Jobgether, and how could service design address it?" (Showcase your industry understanding and strategic thinking.)

• "How do you foster collaboration and build strong relationships with cross-functional teams, especially with Operations and Product leaders?" (Emphasize your communication and influencing skills.)

Portfolio Presentation Strategy:

• Prioritize Impact: Select 2-3 projects that best showcase your ability to drive tangible business and operational outcomes.

• Narrative is Key: Structure your presentation as a compelling story: the problem, your strategic approach, the solutions you designed (emphasizing operational considerations), and the measurable results.

• Show, Don't Just Tell: Use visuals (service blueprints, journey maps, prototypes) to illustrate your process and solutions.

• Be Ready for Deep Dives: Prepare to answer detailed questions about your methodology, decision-making process, and how you collaborated with different teams, especially operations.

• Articulate Trade-offs: Be transparent about any compromises made and how you arrived at those decisions, demonstrating strategic judgment.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong understanding of how service design directly impacts operational efficiency and business outcomes. Candidates should be ready to articulate their strategic thinking, collaborative approach, and ability to deliver measurable results within a complex organizational structure.

📌 Application Steps

To apply for this Senior Service Designer position:

• Submit your application through the provided link on Jobgether's platform.

• Optimize Your Profile: Ensure your CV and LinkedIn profile clearly highlight your 8+ years of experience in service design/experience strategy, emphasizing projects involving people, processes, and technology. Use keywords such as "service design," "experience strategy," "human-centered design," "service blueprints," "operational workflows," "cross-functional collaboration," and "stakeholder management."

• Curate Your Portfolio: Prepare a portfolio that showcases 2-3 of your most impactful service design projects. Focus on projects that demonstrate your ability to map service ecosystems, design operational workflows, and achieve measurable business or efficiency improvements. Be ready to articulate the ROI of your work.

• Prepare for AI Evaluation: Understand that Jobgether uses an AI system for initial screening. Tailor your submitted documents to directly address the requirements and responsibilities outlined in the job description.

• Research Jobgether & Industry: Familiarize yourself with Jobgether's platform and the talent matching industry. Consider the unique operational challenges and opportunities that a service designer might address in this context.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.