Senior Instructional Design Manager, Healthcare Operations

📍 Job Overview

Job Title: Senior Instructional Design Manager, Healthcare Operations

Company: Interwell Health

Location: Remote, United States

Job Type: Full-Time

Category: Healthcare Operations / Learning & Development

Date Posted: January 16, 2026

Experience Level: 5-10 Years

Remote Status: Fully Remote

🚀 Role Summary

• Lead the design and development of high-impact, scalable learning programs and training tools specifically for patient-facing teams within Healthcare Operations, with a strong emphasis on remote delivery and engagement.

• Establish and implement best practices for instructional design, ensuring consistency, quality, and alignment with Interwell Health's organizational standards and strategic objectives.

• Drive the adoption of new operational processes and workflows through effective, engaging, and measurable learning initiatives that enhance team performance and quality of care.

• Develop role-based onboarding curricula and continuous learning modules to support clinical and non-clinical teams, fostering a culture of continuous improvement and knowledge sharing across a distributed workforce.

📝 Enhancement Note: This role is a newly created position within the Operational Excellence team, indicating a strategic investment by Interwell Health in formalizing and enhancing their learning and development capabilities for healthcare operations. The focus on "patient-facing teams" and "remote environment" suggests a need for highly adaptable and engaging learning content that bridges geographical gaps and directly impacts patient care outcomes.

📈 Primary Responsibilities

• Design, develop, and deploy comprehensive learning programs, e-learning modules, and multimedia assets tailored for patient-facing teams in a remote healthcare operations setting.

• Define clear, measurable learning objectives that directly correlate to key business outcomes and operational efficiency within healthcare delivery.

• Create engaging and effective training content, presentations, and supporting materials for the rollout of new operational processes, workflows, and system implementations.

• Advise on optimal training strategies and change management approaches, recommending appropriate delivery methods (e.g., self-paced e-learning, live virtual sessions), formats (e.g., video, interactive simulations, job aids), and pacing for diverse learning needs.

• Collaborate closely with subject matter experts (SMEs), project teams, and functional leaders across Healthcare Operations to identify critical learning needs and translate complex information into accessible, actionable training materials.

• Manage the end-to-end content development lifecycle, including material creation, review processes, and timely stakeholder communication to ensure accuracy, relevance, and adherence to organizational standards.

• Develop and curate facilitator guides and training resources to equip internal trainers and leaders with the necessary tools and knowledge to effectively deliver learning content.

• Communicate effectively about ongoing learning initiatives and priorities across Healthcare Operations to ensure awareness, alignment, and buy-in from leadership and team members.

• Provide constructive feedback and guidance to functional leaders responsible for onboarding curricula and trainers delivering developed content, fostering continuous improvement in training delivery.

📝 Enhancement Note: The responsibilities highlight a blend of strategic instructional design and hands-on content creation. The emphasis on "new processes and workflows" and "change management" points to the role being integral to operational transformation efforts. The need to "summarize and communicate about learning initiatives" suggests a requirement for strong stakeholder management and communication skills beyond typical instructional design.

🎓 Skills & Qualifications

Education:

• Bachelor’s Degree required, preferably in Education, Instructional Design, Learning Technology, Healthcare Administration, or a related field.

Experience:

• Minimum of 6+ years of relevant professional experience in learning and development, instructional design, or a similar role.

Required Skills:

• Instructional Design Expertise: Deep knowledge of adult learning principles (andragogy), instructional design models (e.g., ADDIE, SAM), and learning theories to create effective and engaging learning experiences.

• Content Development Proficiency: Expertise in scriptwriting, storyboarding, and developing multimedia assets (e-learning modules, videos, interactive simulations) using industry-standard tools.

• Technology Tool Competency: Proven expertise with training development tools such as Articulate 360 (Storyline, Rise) and Powtoons, alongside proficiency in Learning Management Systems (LMS) for content deployment and tracking.

• Collaboration & Communication: Exceptional written and verbal communication skills, with a demonstrated ability to build strong relationships, collaborate effectively with Subject Matter Experts (SMEs) and cross-functional teams, and clearly articulate complex concepts.

• Change Management Acumen: Understanding of change management principles and how to integrate learning initiatives to support organizational change and drive process adoption.

Preferred Skills:

• Healthcare Systems Knowledge: Background in developing educational content for users of Electronic Health Record (EHR) platforms, specifically Epic, and Clinical Trial Information (CTI) platforms is highly advantageous.

• Certifications: Hold relevant professional certifications such as Association for Talent Development (ATD) Master Instructional Designer Certificate, Associate Professional in Talent Development (APTD), or Certified Professional in Talent Development (CPTD).

• Project Management: Experience managing multiple learning projects simultaneously, adhering to timelines, and delivering within scope.

• Remote Team Engagement: Experience specifically designing learning solutions for geographically dispersed or remote teams.

📝 Enhancement Note: The preference for experience with Epic and CTI platforms suggests that the healthcare operations workflows this role will be supporting are deeply integrated with these specific systems. The emphasis on "working adults" and "technically-focused learning" positions this role as a bridge between complex technical/operational processes and user proficiency.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated Instructional Design Projects: Showcase a portfolio that includes diverse examples of learning programs, e-learning modules, and training materials developed for adult learners, ideally within a technical or operational context.

• Process Optimization Case Studies: Include case studies that highlight how your learning interventions have led to measurable improvements in process efficiency, performance, quality, or user adoption of new systems/workflows.

• System Implementation Training: Present examples of training developed for complex software systems or workflow changes, demonstrating your ability to translate technical details into user-friendly learning content.

• ROI and Impact Metrics: Where possible, include examples that demonstrate the impact of your learning solutions on business outcomes, such as reduced error rates, improved patient care metrics, or increased operational efficiency.

Process Documentation:

• Workflow Design & Translation: Evidence of translating complex healthcare operations workflows and system functionalities into clear, structured, and engaging learning content.

• Delivery Modality Selection: Examples showcasing the rationale behind choosing specific delivery methods (e.g., e-learning vs. instructor-led, video vs. interactive module) based on learning objectives, audience, and context.

• Performance Measurement Integration: Demonstrate how learning objectives were designed to be measurable and how the effectiveness of training was assessed and reported, linking back to operational KPIs.

📝 Enhancement Note: For a Senior Instructional Design Manager role, the portfolio should not only showcase the breadth and depth of design capabilities but also the strategic thinking behind learning initiatives. Candidates should be prepared to discuss the "why" behind their design choices and the impact they achieved, particularly in the context of healthcare operations.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $100,000 - $140,000 annually.

• Methodology: This estimate is based on industry benchmarks for Senior Instructional Design Managers with 6+ years of experience, specializing in healthcare operations and remote roles in the United States. Factors considered include the demand for specialized skills (e.g., Epic, Articulate 360), the strategic importance of the role in a newly created position, and the fully remote nature of the work, which can influence compensation.

• Disclaimer: Actual compensation will be determined by the candidate's experience, qualifications, and location within the United States, as well as Interwell Health's internal compensation structure.

Benefits:

• Comprehensive Health Insurance: Medical, dental, and vision coverage for employees and eligible dependents.

• Retirement Savings Plan: 401(k) plan with potential company match to support long-term financial planning.

• Paid Time Off (PTO): Generous PTO policy, including vacation, sick leave, and paid holidays, to promote work-life balance.

• Professional Development: Opportunities for continued learning, certifications, and attendance at industry conferences relevant to instructional design and healthcare operations.

• Remote Work Stipend/Support: Potential support for home office setup and internet connectivity to ensure a productive remote work environment.

• Life and Disability Insurance: Employer-paid life insurance and short-term/long-term disability coverage.

Working Hours:

• Standard full-time work hours, estimated at 40 hours per week.

• Flexibility may be available to accommodate different time zones for collaboration with remote teams, with core hours likely established for team meetings and critical operational alignment.

📝 Enhancement Note: The salary range is an educated estimate. Benefits are typical for a full-time role in a professional services or healthcare technology company. The mention of potential "remote work stipend/support" is an inference based on the fully remote nature of the role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Management / Kidney Care

Company Size: Interwell Health is a growing organization, likely employing several hundred to over a thousand employees, positioning it as a mid-to-large enterprise. This size offers stability while retaining a dynamic, growth-oriented environment.

Founded: Information not provided, but the company's mission suggests a relatively modern approach to healthcare delivery, likely founded in the last decade or so, focusing on innovation and patient-centric care.

Team Structure:

• Operational Excellence Team: This role sits within a dedicated team focused on driving high-priority operational improvements and change initiatives.

• Reporting Structure: The Senior Instructional Design Manager will likely report to a Director or VP of Operational Excellence or Learning & Development within Healthcare Operations.

• Cross-functional Collaboration: Close partnership with various departments, including clinical teams, IT, HR, project management, and other operational leaders, is essential for identifying needs and deploying training.

Methodology:

• Data-Driven Decision Making: Interwell Health's mission implies a commitment to using data to inform strategies, including the effectiveness of learning programs and their impact on patient outcomes.

• Process Optimization Focus: The core of the Operational Excellence team's work involves identifying inefficiencies and implementing streamlined processes, with this role's learning programs being a key lever for adoption.

• Agile Learning Development: Given the dynamic nature of healthcare operations and the need for rapid deployment, an agile approach to learning content creation and iteration is likely favored.

Company Website: www.interwellhealth.com

📝 Enhancement Note: The company's mission statement ("reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard... help patients live their best lives") strongly suggests a culture that values innovation, patient well-being, and high-quality service delivery. The emphasis on "Operational Excellence" indicates a commitment to efficiency and continuous improvement.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Managerial role, signifying a leadership position within the learning and development function of Healthcare Operations. It requires not just design skills but also strategic thinking, project management, and the ability to influence stakeholders.

Reporting Structure: Reporting to a Director or VP means this role has visibility at a senior leadership level and is expected to contribute to strategic planning for operational training.

Operations Impact: The role directly impacts the effectiveness and efficiency of patient-facing teams, which is critical for achieving Interwell Health's mission of improving patient lives. Successful training programs will lead to better adherence to protocols, improved patient satisfaction, enhanced clinical outcomes, and greater operational scalability.

Growth Opportunities:

• Leadership Expansion: Potential to grow into a Director-level role overseeing a larger L&D function or expanding the scope of instructional design services across more departments.

• Specialization: Deepen expertise in healthcare-specific instructional design, focusing on complex clinical workflows, regulatory compliance training, or advanced therapeutic areas.

• Strategic Influence: Play a key role in shaping the overall learning strategy for Healthcare Operations, influencing technology adoption, and contributing to the company's operational excellence framework.

• Cross-functional Mobility: Opportunities to move into broader operational strategy, change management, or project management roles leveraging the skills gained in this position.

📝 Enhancement Note: The "inaugural role" aspect suggests that this position has the potential to define the function and build out the team and processes from the ground up, offering significant opportunity for strategic impact and career advancement.

🌐 Work Environment

Office Type: Fully Remote. This means the employee will work from a home office.

Office Location(s): Remote, United States. This indicates flexibility in location within the US, though candidates may be expected to align with specific time zones for team collaboration.

Workspace Context:

• Independent Work: The role requires self-direction and the ability to manage one's own schedule and workflow effectively from a remote setting.

• Digital Collaboration Tools: Heavy reliance on virtual collaboration platforms (e.g., Zoom, Microsoft Teams, Slack) for meetings, communication, and project management.

• Learning Technology Integration: Access to and utilization of various digital tools for content creation, learning management, and performance tracking.

• Cross-functional Virtual Engagement: Opportunities to connect with colleagues across different departments and levels through virtual channels.

Work Schedule:

• Standard full-time, 40-hour work week.

• Flexibility in daily schedule is expected, but core hours for team meetings and urgent operational needs will likely be required. Travel up to 10% annually for team on-sites is also a factor.

📝 Enhancement Note: The fully remote nature demands strong self-discipline, effective time management, and excellent digital communication skills. The mention of up to 10% travel for team on-sites indicates that in-person collaboration and team building are still valued.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio by the recruiting team to assess alignment with core requirements, particularly instructional design experience and healthcare/technical context.

• Hiring Manager Interview: A discussion with the hiring manager to delve deeper into your experience with adult learning principles, instructional design methodologies, and your approach to developing learning for complex operational environments. Expect behavioral questions related to collaboration, problem-solving, and stakeholder management.

• Portfolio Presentation/Case Study: You will likely be asked to present a selection of your work from your portfolio, detailing the learning objectives, design process, challenges, and outcomes. This may involve a specific case study related to a healthcare operations scenario.

• Cross-functional/Team Interview: An interview with key stakeholders or potential collaborators (e.g., a project manager, a clinical operations leader) to assess your ability to work cross-functionally and understand diverse perspectives.

• Final Interview: Potentially with a senior leader (e.g., VP of Operations) to discuss strategic alignment, leadership potential, and overall fit with the company's mission and values.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 projects that best showcase your skills relevant to this role: instructional design for operational processes, e-learning development, use of tools like Articulate 360, and ideally, experience in healthcare or complex technical environments.

• Focus on Process & Impact: For each project, clearly articulate the business problem or learning need, your design process, the specific tools and methodologies used, and most importantly, the measurable results or impact achieved (e.g., improved performance, reduced errors, higher adoption rates). Use metrics whenever possible.

• Tell a Story: Frame your project presentations as narratives. Start with the "why," explain the "how," and conclude with the "what" (the outcomes). Highlight your role and contributions clearly.

• Address Remote Context: If possible, showcase projects designed for remote or distributed audiences, explaining the considerations made for asynchronous learning and virtual engagement.

• Tailor to Healthcare: If you have healthcare-specific examples, prioritize those. If not, emphasize how your experience in other complex industries translates to the healthcare operations environment.

Challenge Preparation:

• Instructional Design Scenario: Be prepared for a hypothetical scenario where you need to design a training program for a new operational process or system. Outline your approach, key considerations, and potential deliverables.

• Tool Proficiency: Brush up on your Articulate 360 and LMS capabilities. You might be asked about specific features or how you'd approach a particular design challenge using these tools.

• Stakeholder Management: Practice articulating how you would gather requirements from SMEs, manage feedback from stakeholders, and communicate project progress.

📝 Enhancement Note: The interview process is likely multi-stage to ensure a good fit for this critical, newly established role. The portfolio presentation is a key component, so candidates should meticulously prepare their examples and practice their delivery.

🛠 Tools & Technology Stack

Primary Tools:

• Instructional Design Software: Articulate 360 (Storyline, Rise), Powtoons. Proficiency in creating interactive e-learning modules, simulations, and multimedia content is critical.

• Learning Management System (LMS): Experience with deploying, managing, and reporting on learning content within an LMS (specific platform not named, but common examples include Cornerstone, Docebo, Workday Learning).

• Multimedia Editing Tools: Basic proficiency in video editing software (e.g., Camtasia, Adobe Premiere Pro) and graphic design tools (e.g., Adobe Creative Suite, Canva) may be beneficial for creating engaging assets.

Analytics & Reporting:

• LMS Reporting: Ability to extract and interpret data from the LMS regarding course completion, assessment scores, and learner engagement.

• Performance Metrics: Familiarity with tracking and analyzing operational KPIs that learning initiatives aim to influence (e.g., patient satisfaction scores, process adherence rates, efficiency metrics).

CRM & Automation:

• CRM (Potential): While not directly managing CRM, understanding how patient data or CRM-related workflows are used in healthcare operations might be relevant for context.

• Collaboration Platforms: Proficiency in tools like Zoom, Microsoft Teams, Slack for communication, virtual meetings, and collaborative document editing.

📝 Enhancement Note: The explicit mention of Articulate 360 and Powtoons indicates a strong need for hands-on, modern e-learning development skills. Familiarity with how learning data connects to broader operational metrics is crucial for demonstrating impact.

👥 Team Culture & Values

Operations Values:

• Care Deeply About People: This translates to designing learning that is empathetic, patient-centered, and supportive of the care teams delivering services.

• Better When We Work Together: Emphasizes collaboration. Instructional designers must work effectively with SMEs, trainers, and other departments to create cohesive learning experiences.

• Humility is a Source of Strength: Encourages a learning mindset, openness to feedback, and the willingness to learn from others and adapt designs.

• Bring Joy to Our Work: Suggests a positive, engaging work environment where creativity and enthusiasm are valued, applied to making learning enjoyable.

• Deliver on Our Promises: Highlights a commitment to high performance, reliability, and meeting project deadlines and objectives with quality outcomes.

Collaboration Style:

• Partnership-Oriented: The role requires proactive engagement with SMEs and stakeholders to gather information, validate content, and ensure alignment with operational goals.

• Feedback-Driven Iteration: A culture that values constructive feedback for continuous improvement of learning materials and delivery methods.

• Knowledge Sharing: Encouragement to share best practices, innovative learning strategies, and insights across the team and with relevant departments.

📝 Enhancement Note: The company's stated values are deeply integrated into its mission. The Senior Instructional Design Manager will be expected to embody these values in their work, particularly in how they design learning solutions and collaborate with others to improve patient care.

⚡ Challenges & Growth Opportunities

Challenges:

• Establishing a New Function: As an inaugural role, you'll be instrumental in defining processes, setting standards, and building the instructional design framework for Healthcare Operations from the ground up.

• Balancing Diverse Needs: Catering to the varied learning needs of both clinical and non-clinical patient-facing teams, each with unique skill sets and operational contexts.

• Remote Engagement: Designing and delivering effective learning experiences that keep a dispersed workforce engaged, connected, and consistently trained without physical proximity.

• Translating Complex Healthcare Workflows: Simplifying intricate clinical processes, regulatory requirements, and technology platforms (like Epic) into clear, understandable, and actionable learning content.

Learning & Development Opportunities:

• Strategic Impact: Directly influence the operational effectiveness and patient care quality of a growing healthcare organization.

• Skill Specialization: Develop deep expertise in instructional design for healthcare, focusing on critical areas like clinical workflows, patient engagement strategies, and health IT systems.

• Leadership Development: Gain experience in building and potentially leading a learning and development function, mentoring junior designers, and shaping strategic L&D initiatives.

• Industry Engagement: Opportunities to attend healthcare or learning technology conferences, network with peers, and stay abreast of emerging trends in both fields.

📝 Enhancement Note: The challenges presented are significant but offer substantial opportunities for growth and impact, especially for someone who thrives on building and innovating.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing a comprehensive onboarding program for a new operational role in a healthcare setting. How would you ensure it's effective for remote employees?"

  • Preparation: Outline your instructional design methodology (e.g., ADDIE), emphasizing how you identify learning needs, define objectives, develop content, and measure effectiveness. Provide specific examples of how you'd tailor content for remote learners and incorporate healthcare-specific elements.

• "How do you approach translating complex technical workflows, such as those within Epic, into clear and engaging learning materials for diverse user groups?"

  • Preparation: Detail your methods for information gathering from SMEs, breaking down complex topics, choosing appropriate modalities, and using visual aids or interactive elements. Discuss your experience with systems like Epic or similar healthcare platforms.

• "Imagine a situation where a new process implementation is facing resistance from a team. How would you, as an instructional designer, contribute to overcoming this resistance through learning initiatives?"

  • Preparation: Focus on your understanding of change management principles and how training can be a tool for adoption. Discuss strategies like needs assessment, stakeholder buy-in, clear communication of benefits, and post-training support.

Company & Culture Questions:

• "Based on our mission and values, how would you ensure your learning programs reflect Interwell Health's commitment to patient care and collaboration?"

  • Preparation: Research Interwell Health's mission, values, and recent news. Connect your design philosophy and past projects to their stated values, emphasizing how you would infuse patient-centricity and teamwork into learning content.

• "This is a new role within Healthcare Operations. How would you approach building relationships and collaborating with various departments to identify learning needs and ensure your work aligns with their priorities?"

  • Preparation: Discuss your proactive communication strategies, your approach to stakeholder management, and how you build trust and gather requirements from diverse teams. Highlight your comfort in a remote, cross-functional environment.

Portfolio Presentation Strategy:

• Select for Relevance: Choose projects that best illustrate your ability to design for operational processes, utilize e-learning tools (Articulate 360), and ideally, work within healthcare or similarly regulated/complex industries.

• Quantify Impact: For each project, present clear metrics on how your training improved performance, efficiency, quality, or adoption. Use visuals like charts or graphs if possible.

• Showcase Your Process: Walk through the "why," "what," and "how" of your projects. Explain your design decisions, the challenges you faced, and how you overcame them, demonstrating your strategic thinking.

• Address Remote Design: If applicable, highlight any projects specifically designed for remote or distributed teams, explaining your approach to engagement and asynchronous learning.

📝 Enhancement Note: Candidates should be prepared to showcase not just their design skills but also their strategic thinking, problem-solving abilities, and understanding of the healthcare operations context. The ability to articulate impact with data is crucial for a senior role.

📌 Application Steps

To apply for this Senior Instructional Design Manager position at Interwell Health:

• Submit Application: Navigate to the Interwell Health careers page or the provided job board link and submit your application through their official portal.

• Curate Your Portfolio: Select 3-5 of your most relevant instructional design projects. Focus on those demonstrating experience with operational processes, e-learning development (Articulate 360), and ideally, healthcare or complex technical environments. Ensure each project includes a clear description of the problem, your solution, your process, and quantifiable results.

• Tailor Your Resume: Update your resume to highlight keywords and experience directly matching the job description, such as "instructional design," "e-learning," "healthcare operations," "Articulate 360," "adult learning principles," "remote teams," and "change management." Quantify achievements with metrics where possible.

• Practice Your Presentation: Rehearse presenting your portfolio projects. Be ready to articulate your design process, the challenges you encountered, and the impact of your work, focusing on how your skills align with Interwell Health's needs. Prepare to discuss your approach to remote learning and healthcare-specific contexts.

• Research Interwell Health: Thoroughly review Interwell Health's website, mission, values, and any recent news. Understand their focus on kidney care and patient outcomes to better articulate your alignment during interviews. Familiarize yourself with common healthcare operational workflows and technologies like Epic.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.