CX/UX Design Manager (Nursing) – Hybrid (ET/CT) R0055920

📍 Job Overview

Job Title: CX/UX Design Manager (Nursing)

Company: Wolters Kluwer

Location: Princeton, NJ; Coppell, TX; Tampa, FL; Austin, TX; Plantation, FL (Hybrid)

Job Type: Full-Time

Category: User Experience (UX) / Customer Experience (CX) Design Management

Date Posted: April 03, 2026

Experience Level: Mid-Senior Level (Implied 5-10 years)

Remote Status: Hybrid (8 days/month in office within 50 miles of ET/CT time zones)

🚀 Role Summary

• Lead the design and experience strategy for the critical Nursing portfolio, encompassing education, practice, and professional development within a complex, regulated healthcare domain.

• Serve as a player-coach leader, driving strategic product design and execution, not solely focusing on visual design.

• Act as a change agent to elevate UX understanding and integration across cross-functional teams, from initial product conception through to delivery.

• Drive data-driven decision-making and clarity in ambiguous product spaces, ensuring UX contributes to meaningful outcomes for nurses, students, and educators.

• Champion the early and continuous integration of UX into the product lifecycle, focusing on validating value, business viability, usability, and feasibility.

📝 Enhancement Note: The role title and description strongly indicate a hybrid position within the Sales Operations or GTM Operations umbrella, focusing on the customer journey and product experience, particularly within the healthcare and education sectors. The emphasis on "player-coach," "strategic product partner," and "driving alignment" points towards a leadership role that requires both hands-on contribution and strategic oversight, essential for operations professionals aiming to impact GTM strategies through enhanced user experiences. The hybrid nature and specific time zone requirements (ET/CT) suggest a need for strong remote collaboration skills alongside in-person engagement.

📈 Primary Responsibilities

• Develop and own the UX strategy for key initiatives within the Nursing education and practice portfolios, ensuring alignment with business objectives and user needs.

• Initiate and lead discovery and visioning workshops (e.g., PreVis) to foster alignment among cross-functional teams on future-state experiences and strategic priorities.

• Partner closely with Product Management, Engineering, and AI teams from the earliest stages of product ideation to ensure feasibility, quality, and effective integration of UX.

• Collaborate extensively with UX Research to translate user insights into strategic decisions and validate proposed solutions rigorously.

• Guide the end-to-end design process, from initial strategy and concepts through to detailed roadmaps and the delivery of shipped product experiences.

• Maintain a hands-on approach, especially during early discovery phases or in situations of high ambiguity, to ensure momentum and strategic direction.

• Design across end-to-end user journeys, complex workflows, and multi-platform experiences, ensuring consistency and quality.

• Embed accessibility standards (WCAG) into the UX thinking and delivery process from inception.

• Reinforce and maintain consistent UX patterns and overall experience quality across the Nursing and broader Health ecosystem.

• Contribute to the design and shaping of agentic and AI-enabled experiences, focusing on usability, trustworthiness, and seamless integration into nursing workflows.

• Lead, mentor, and develop a team of UX designers, setting clear expectations, providing ongoing coaching, and fostering a culture of collaboration and outcome-orientation.

• Manage day-to-day resourcing, including the oversight of contractors and external partners, demonstrating responsible stewardship of allocated resources.

• Act as a change agent to increase UX maturity and adoption across partner teams and the wider organization.

• Influence stakeholders without formal authority through credibility, clarity, and strong facilitation skills.

• Represent UX effectively in cross-functional leadership forums and executive-level discussions, communicating progress, risks, trade-offs, and recommendations clearly.

📝 Enhancement Note: The responsibilities highlight a critical need for a leader experienced in navigating complex product development cycles within a regulated industry. The emphasis on "strategy, discovery, alignment, and execution" aligns with core GTM and Revenue Operations principles of understanding the customer journey, optimizing touchpoints, and driving measurable outcomes. The "player-coach" aspect suggests the need for strong individual contribution alongside team leadership, a common requirement for senior operations roles.

🎓 Skills & Qualifications

Education:

Experience:

• Proven experience leading UX design within complex, ambiguous, and regulated product environments.

• Demonstrated track record of driving impactful, user-centered product experiences from concept to launch.

• Experience operating effectively as a player-coach, balancing hands-on design work with leadership and strategic guidance.

Required Skills:

• Strong facilitation skills with a proven ability to drive alignment and decision-making among diverse, cross-functional teams.

• Ability to influence cross-functional partners (Product, Engineering, AI) without formal authority, building credibility and trust.

• Excellent product thinking and business awareness, understanding how UX contributes to business viability and strategic goals.

• Proficiency with Figma and current best practices (auto-layout, local components, selection techniques, etc.) for efficient and scalable design.

• Working knowledge of WCAG accessibility standards to ensure inclusive design practices.

• Understanding of agile development methodologies and experience working in complex, cross-functional delivery environments.

• Foundational knowledge of HTML5 and CSS3 to facilitate effective collaboration with engineering teams.

Preferred Skills:

• Experience in the healthcare, education, or other regulated industries, understanding the unique challenges and compliance requirements.

• Familiarity with accessibility and inclusive design practices beyond WCAG.

• Experience contributing to AI-enabled or emerging technology experiences, demonstrating forward-thinking design capabilities.

• Experience working with design systems and advocating for scalable UX patterns.

📝 Enhancement Note: The skills emphasize a blend of design craft, strategic thinking, and leadership capabilities crucial for operations roles that bridge product, technology, and business objectives. The specific mention of Figma, WCAG, and AI-enabled experiences points to essential technical proficiencies. The ability to influence without authority and drive alignment is a key operational competency.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase experience leading complex, cross-functional product work, demonstrating strategic thinking, facilitation, and shipped outcomes.

• Include examples of early-stage product discovery and validation, illustrating how UX reduced product risk and informed strategic decisions.

• Present case studies that highlight the process of framing complex inputs into clear problem statements and opportunity areas.

• Demonstrate experience in initiating and leading visioning and alignment workshops (e.g., PreVis), showcasing outcomes and impact.

• Provide examples of how UX was integrated into the earliest stages of product thinking, shaping problems before solutions were defined.

• Illustrate collaboration with Product, Engineering, and AI teams, detailing how feasibility, quality, and follow-through were ensured.

• Showcase contributions to the design of end-to-end user journeys, workflows, and platforms, emphasizing consistency and quality.

• Include examples of embedding accessibility (WCAG) into UX thinking and delivery from the start.

Process Documentation:

• Document the process of using iterative discovery and experimentation to validate value, business viability, usability, and feasibility early and continuously.

• Detail methodologies used for problem framing, opportunity definition, and solution ideation in ambiguous environments.

• Showcase the workflow for embedding accessibility (WCAG) into the entire UX design and delivery process.

• Illustrate how UX insights from research were translated into strategic decisions and validated solutions.

• Provide examples of collaboration with Engineering and AI teams to ensure effective implementation of UX designs.

• Document the approach to managing design systems and ensuring consistent UX patterns across products.

📝 Enhancement Note: The portfolio requirements are heavily focused on demonstrating strategic impact and process ownership, which are critical for operations roles. Applicants should highlight not just final designs, but the strategic thinking, facilitation, and cross-functional collaboration that led to successful product outcomes. Emphasizing the process of early validation and risk reduction is key.

💵 Compensation & Benefits

Salary Range: $128,900 - $226,050 USD per year

Benefits:

• Comprehensive Medical, Dental, & Vision Plans

• 401(k) retirement savings plan

• Flexible Spending Accounts (FSA) / Health Savings Accounts (HSA)

• Commuter Benefits

• Tuition Assistance Plan

• Paid Vacation and Sick Time

Working Hours:

• Standard full-time hours (likely 40 hours per week), with flexibility expected due to hybrid work arrangement and global team interactions. The hybrid model requires presence in an office within 50 miles of ET/CT time zones for 8 days per month.

📝 Enhancement Note: The salary range is substantial, reflecting a senior-level management and strategic role. The benefits package is comprehensive, typical for a large, established corporation like Wolters Kluwer, and includes key elements valued by professionals focused on long-term career stability and work-life integration. The hybrid work requirement necessitates careful consideration of commute and office presence within specific time zones.

🎯 Team & Company Context

🏢 Company Culture

Industry: Professional Information, Software Solutions, and Services for Healthcare, Tax & Accounting, Financial & Corporate Compliance, Legal & Regulatory, and Corporate Performance & ESG.

Company Size: Approximately 20,000 employees worldwide.

Founded: Wolters Kluwer was founded with its current structure in 2003, but its roots trace back much further. The company reported 2022 annual revenues of €5.5 billion.

Team Structure:

• The role sits within the DXG | UX/CX COE (Center of Excellence) at Wolters Kluwer Health.

• This specific role is within the Lippincott Nursing portfolio, focusing on education and practice solutions.

• The position reports to the Director, CX/UX Design and works under the leadership of the VP, User Experience & Design.

Methodology:

• Data-driven decision-making is a core expectation, with a focus on validating value, business viability, usability, and feasibility early and continuously.

• Agile development methodologies are integral to the product delivery process.

• A strong emphasis is placed on user-centered design, ensuring that user needs and insights guide strategic decisions.

• Systems thinking and service design principles are valued for understanding and optimizing complex user journeys.

• The company promotes an outcomes-oriented UX culture, where UX is seen as a strategic partner driving measurable impact.

Company Website: https://www.wolterskluwer.com/

📝 Enhancement Note: Wolters Kluwer is a large, global organization with a strong presence in regulated industries. The UX/CX COE structure suggests a centralized approach to design excellence, aiming to standardize and elevate user experience across its diverse product portfolio. The focus on nursing solutions within the Health division highlights a specialized but high-impact area of their business.

📈 Career & Growth Analysis

Operations Career Level: This position represents a senior individual contributor and management role, often referred to as a "principal" or "lead" individual contributor with a focus on strategic influence and player-coach responsibilities. It bridges the gap between hands-on design execution and strategic leadership, preparing individuals for further management or principal-level technical/strategic roles.

Reporting Structure:

• Reports to the Director, CX/UX Design.

• Works under the VP, User Experience & Design.

Operations Impact:

• The role directly influences the customer experience and product effectiveness within the critical Nursing portfolio, impacting user adoption, satisfaction, and ultimately, the business success of these solutions.

• By embedding UX earlier in the product lifecycle and acting as a strategic partner, this role helps reduce product risk, optimize development efforts, and ensure that products meet both user needs and business objectives.

Growth Opportunities:

• Leadership Advancement: Potential to move into a Director-level UX/CX role, managing larger teams or broader portfolios.

• Specialization: Deepen expertise in specific areas like AI-enabled design, healthcare UX, or service design.

• Strategic Influence: Grow into roles focused on overall GTM strategy, product vision, or digital transformation initiatives.

• Mentorship & Coaching: Develop strong coaching skills, leading to potential roles in talent development and team building within the UX/CX COE.

• Industry Recognition: Contribute to thought leadership through presentations or publications related to UX in regulated industries or AI.

📝 Enhancement Note: This role offers a clear path for operations professionals to leverage their strategic thinking and cross-functional collaboration skills within a product-centric organization. The growth opportunities are aligned with typical career trajectories for senior operations and product leadership roles, emphasizing both people management and strategic impact.

🌐 Work Environment

Office Type: Hybrid model requiring 8 days per month in a Wolters Kluwer office located within 50 miles of the Eastern Time (ET) or Central Time (CT) zones. The company provides a network of offices nationwide.

Office Location(s):

• Primary stated location: Princeton, NJ.

• Other potential office locations for hybrid engagement: Coppell, TX; Tampa, FL; Austin, TX; Plantation, FL.

Workspace Context:

• The hybrid model is designed to balance the benefits of remote work with the value of in-person collaboration, fostering stronger team connections and facilitating workshops and strategic discussions.

• Access to standard office amenities and collaborative spaces will be available on designated office days.

• The role requires proficiency with digital collaboration tools for seamless communication and project management with remote and in-office colleagues.

Work Schedule:

• Standard full-time work schedule.

• The hybrid arrangement requires specific in-office days monthly, necessitating adherence to a structured schedule that accommodates both remote productivity and in-person collaboration within the ET/CT time zones.

📝 Enhancement Note: The hybrid work arrangement is a key feature, requiring candidates to be comfortable with a structured approach to in-office days and a commitment to collaboration across potentially dispersed teams. The emphasis on collaboration within specific time zones suggests a need for strong communication and time management skills.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume, portfolio, and a brief summary of interest. The portfolio is critical and must demonstrate strategic thinking, facilitation, and shipped outcomes, not just visual design.

• Hiring Manager Interview: Discussion focused on leadership experience, player-coach capabilities, strategic product thinking, and experience in complex/ambiguous environments.

• Cross-Functional Interviews: Interactions with Product Management, Engineering, and AI partners to assess collaboration style, influence, and technical understanding.

• Portfolio Presentation: Candidates will likely present specific case studies from their portfolio, detailing their strategic approach, process, challenges, and outcomes.

• Leadership/VP Interview: Final discussion focusing on strategic vision, change management capabilities, and cultural fit within the UX/CX COE and Wolters Kluwer Health.

• Onsite Requirement: Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Portfolio Review Tips:

• Highlight Strategic Impact: Clearly articulate the "why" behind design decisions, focusing on how UX addressed business objectives and user needs.

• Showcase Facilitation: Provide examples of how you led workshops, drove alignment, and managed stakeholder input effectively.

• Demonstrate Process: Detail your approach to product discovery, validation, and collaboration with cross-functional teams (Product, Engineering, AI).

• Quantify Outcomes: Wherever possible, include metrics or qualitative evidence of the impact of your work (e.g., improved user satisfaction, reduced product risk, increased adoption).

• Focus on Player-Coach Balance: If applicable, showcase projects where you both led strategy and contributed hands-on design.

• Address AI & Accessibility: Include examples of your experience with AI-enabled design and WCAG accessibility standards.

• Conciseness: Be prepared to walk through your portfolio efficiently, highlighting the most relevant projects for this specific role.

Challenge Preparation:

• Be ready to discuss how you would approach a complex, ambiguous problem within the nursing education or practice domain.

• Prepare to articulate your strategy for increasing UX maturity within a partner team or the broader organization.

• Practice explaining how you would collaborate with AI and Engineering to build trustworthy and usable AI-enabled experiences.

• Anticipate questions about managing design systems, ensuring accessibility, and influencing stakeholders.

📝 Enhancement Note: The application process emphasizes the portfolio as a critical component, requiring candidates to demonstrate strategic impact and leadership. The explicit mention of AI-generated responses being grounds for disqualification highlights the company's commitment to authentic candidate assessment. Operations professionals should tailor their portfolio to showcase process optimization, cross-functional leadership, and measurable business impact.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for design creation, prototyping, and collaboration. Proficiency in advanced features like auto-layout, components, and variants is expected.

• Design Systems: Experience working with and contributing to design systems for scalable and consistent UX patterns.

Analytics & Reporting:

• While not explicitly listed, experience with analytics platforms (e.g., Google Analytics, Adobe Analytics, specialized product analytics tools) would be beneficial for understanding user behavior and validating product performance.

CRM & Automation:

Other Relevant Technologies:

• Adobe Creative Suite: Familiarity is a plus.

• HTML5 & CSS3: Foundational knowledge for effective collaboration with Engineering.

• AI/Machine Learning Tools: Experience or working knowledge in designing or partnering on AI-enabled experiences.

📝 Enhancement Note: The primary focus is on design tools, particularly Figma, and an understanding of development fundamentals. For operations professionals, highlighting experience with any analytics or reporting tools that measure user engagement, conversion, or product adoption would be highly relevant and demonstrate a data-driven approach.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental commitment to understanding and serving the needs of nurses, students, and educators.

• Data-Driven: Reliance on insights from research and analytics to inform strategic decisions and measure impact.

• Collaboration: Strong emphasis on cross-functional teamwork and influencing without authority to achieve shared goals.

• Innovation: Embracing new technologies like AI and driving digital transformation to improve user experiences and business outcomes.

• Efficiency & Optimization: Continuously seeking ways to streamline processes, reduce product risk, and enhance the quality of delivered experiences.

• Integrity & Trust: Particularly important in healthcare, ensuring that AI-enabled experiences are reliable and trustworthy.

Collaboration Style:

• Proactive Engagement: UX is expected to be involved early in product discovery and strategy.

• Facilitative Leadership: Driving alignment and decision-making through workshops and structured discussions.

• Partnership: Working closely with Product, Engineering, and AI teams as strategic equals.

• Constructive Feedback: Fostering a culture of open communication and continuous improvement.

• Outcome-Oriented: Focusing efforts on delivering measurable business and user value.

📝 Enhancement Note: The values and collaboration style align with a modern, GTM-focused operations environment that prioritizes data, collaboration, and measurable impact. Operations professionals will find common ground in the emphasis on driving outcomes and working cross-functionally.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity: Leading design in complex, often ill-defined product spaces within a regulated industry.

• Driving Change: Shifting organizational understanding and adoption of UX best practices and strategic integration.

• Balancing Player-Coach Demands: Effectively managing individual contributions while leading and mentoring a team.

• Integrating AI Responsibly: Designing AI-enabled experiences that are usable, trustworthy, and ethically sound within healthcare workflows.

• Cross-Functional Alignment: Ensuring consistent vision and execution across Product, Engineering, AI, and business stakeholders.

Learning & Development Opportunities:

• Advanced UX Leadership: Opportunities to lead larger teams, manage broader portfolios, or influence company-wide UX strategy.

• Emerging Technologies: Deepen expertise in AI-enabled design, augmented reality, or other cutting-edge technologies impacting healthcare and education.

• Industry Specialization: Further develop deep knowledge of the healthcare and education sectors, including regulatory compliance and user needs.

• Strategic Influence: Contribute to broader company strategies around digital transformation and customer experience.

• Mentorship Programs: Participate in or lead mentorship initiatives to develop coaching and leadership skills.

📝 Enhancement Note: The challenges presented are typical for senior operational and product leadership roles, requiring adaptability, strong problem-solving skills, and the ability to influence change. The growth opportunities are substantial, offering pathways for both technical and managerial advancement within a large enterprise.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led UX strategy in a highly ambiguous product space. How did you define the problem and create alignment?" (Focus on your process, facilitation techniques, and how you brought clarity.)

• "How would you approach embedding accessibility and inclusive design principles from the outset of a new AI-powered feature for nurses?" (Highlight your understanding of WCAG and responsible AI design.)

Company & Culture Questions:

• "Based on your understanding of Wolters Kluwer and the nursing portfolio, what do you see as the biggest UX opportunity and challenge?" (Research the company's mission and the specific challenges in healthcare education/practice.)

• "How do you foster a collaborative and outcomes-oriented culture within a design team, especially in a hybrid environment?" (Discuss your leadership style and team-building strategies.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly outline the problem, your role and approach, the process you followed (discovery, design, collaboration), the key decisions made, and the resulting outcomes (quantified if possible).

• Emphasize Strategic Contribution: Highlight how you influenced strategy, reduced risk, and drove alignment, not just the final visual design.

• Showcase Collaboration: Detail how you worked with Product, Engineering, AI, and Research teams, and how you managed stakeholder input.

• Demonstrate Player-Coach Role: If applicable, showcase projects where you both led strategy and contributed hands-on design work.

• Prepare for Q&A: Be ready to dive deeper into any aspect of your projects, justify your decisions, and discuss trade-offs.

• Focus on Relevance: Select projects that best demonstrate your experience with complex, regulated industries, AI-enabled design, and strategic leadership.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, process ownership, and cross-functional leadership, aligning with the core competencies of operations roles. The emphasis on portfolio presentation requires candidates to articulate their impact and methodology clearly and concisely.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Wolters Kluwer careers portal.

• Tailor your resume: Highlight experience in UX leadership, strategic product development, cross-functional collaboration, and managing complex projects. Ensure keywords like "CX/UX Design Manager," "Nursing," "Healthcare," "AI-enabled design," "Figma," "WCAG," and "player-coach" are integrated naturally.

• Curate your portfolio: Select 2-3 key projects that best showcase your strategic thinking, facilitation skills, experience in ambiguous environments, and measurable outcomes. Prepare to discuss your process, challenges, and collaborations in detail.

• Prepare your summary: Craft a brief, compelling summary explaining your excitement for this specific opportunity and how your skills align with the role's requirements, particularly your player-coach approach and experience in complex domains.

• Research Wolters Kluwer: Understand their mission, values, and the specific impact of their Lippincott Nursing solutions. Be ready to discuss how your UX philosophy aligns with their goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.