Retail Part Time Custom Framer

📍 Job Overview

Job Title: Retail Part-Time Custom Framer

Company: Michaels Stores

Location: Cedar Park, Texas, United States

Job Type: Part-Time

Category: Retail Operations / Customer Service

Date Posted: March 12, 2026

Experience Level: Entry-Level to 2 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on direct customer engagement to drive sales and build lasting relationships through custom framing solutions within a retail environment.

• It involves the end-to-end process of custom framing, from customer consultation and design to production, ensuring high-quality output and timely order fulfillment.

• The position requires adherence to operational standards, including visual merchandising, inventory management, and maintaining a safe, clean, and organized store and frame shop.

• Successful candidates will contribute to overall store performance by assisting customers, supporting omnichannel processes, and executing daily operational tasks efficiently.

📝 Enhancement Note: While this role is primarily customer-facing and production-oriented, it has elements of operations through adherence to SOPs, inventory management, and process execution. It does not fall into the traditional Revenue or Sales Operations domain but involves operational tasks within a retail context.

📈 Primary Responsibilities

• Customer Consultation & Sales:

  • Engage customers to understand their framing needs and preferences, offering expert advice to create memorable custom framing solutions.
  • Utilize a consultative selling approach, leveraging product knowledge and design principles to drive custom framing sales and achieve individual sales targets.
  • Build strong customer relationships by providing personalized service and exceeding expectations throughout the design and purchase process.

• Custom Framing Production:

  • Accurately complete custom framing orders according to established quality standards and production timelines.
  • Operate and maintain specialized framing equipment, including mat cutters, saws, and framing assembly tools, ensuring safe and efficient operation.
  • Proficiently use a glass cutter to prepare framing materials, ensuring precision and minimizing waste.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, ensuring it is well-merchandised, organized, and fully stocked according to planograms and visual standards.
  • Execute directed replenishment and SISO (Sales In Store Only) processes to ensure optimal inventory levels and product availability.
  • Contribute to the overall store appearance by maintaining a safe, clean, and clutter-free environment in both the sales floor and the frame shop.

• Customer Service & Omni Channel Support:

  • Provide friendly and efficient customer service, assisting shoppers with locating products and offering solutions to their creative needs.
  • Accurately operate the cash register, execute cash handling procedures to company standards, and manage customer transactions.
  • Support omnichannel fulfillment processes, including order pickup and online order processing, ensuring a seamless customer experience.

• Operational Compliance & Team Support:

  • Adhere to all Standard Operating Procedures (SOPs) and company programs, ensuring compliance with applicable laws and requirements.

  • Participate actively in the truck un-load and stocking processes, following established procedures to ensure efficiency and adherence to standards.

  • Support company shrink and safety programs, promoting a secure and accident-free work environment.

  • Interact positively and respectfully with colleagues, demonstrating a commitment to company values and serving as a role model.

📝 Enhancement Note: The primary responsibilities highlight a blend of direct sales, production, and general retail operations. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer engagement and sales, which can be interpreted as a form of sales process management within the retail context.

🎓 Skills & Qualifications

Education:

Experience:

• Demonstrated ability to build customer relationships and provide excellent customer service.

• Experience in a retail environment is beneficial for understanding store operations and customer flow.

• Previous experience in sales, particularly consultative sales, is a strong advantage for driving custom framing orders.

Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, process transactions, and potentially access basic inventory or order management software.

• Basic Measuring Skills: Precision in taking measurements is crucial for accurate framing orders and material cutting.

• Framing Equipment Operation: Proficiency or demonstrated ability to learn and operate framing machinery, including saws and assembly tools.

• Glass Cutting: Competency in using a glass cutter safely and effectively for framing projects.

Preferred Skills:

• Retail Sales Experience: Proven track record of meeting or exceeding sales targets in a retail setting.

• Product/Service Sales Experience: Experience in a role that involves selling tangible products or customized services to customers.

• Customer Relationship Management: Ability to foster rapport, understand customer needs, and provide tailored solutions.

• Visual Merchandising: Understanding of how to present products effectively to enhance customer appeal and drive sales.

📝 Enhancement Note: The required skills are very hands-on and technical for a retail role, emphasizing the specialized nature of custom framing. The preferred skills focus on sales acumen and prior retail exposure, common for customer-facing roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates are encouraged to highlight relevant experience in their resume and during interviews.

• Process Documentation: Candidates should be prepared to discuss their understanding of Standard Operating Procedures (SOPs) and how they have applied them in previous roles to ensure consistency and quality.

• System Implementation: While not directly implementing systems, understanding how to use POS systems, framing equipment interfaces, and potentially basic inventory management tools is key.

• ROI Demonstration: While not directly responsible for ROI, demonstrating how effective customer service, quality framing, and efficient production contribute to sales and customer retention can be valuable.

Process Documentation:

• Understanding and adherence to established workflow for custom framing orders, from initial customer consultation to final product delivery.

• Familiarity with documentation related to safety protocols for operating machinery and handling materials.

• Ability to follow procedures for inventory management, including stocking, replenishment, and tracking.

📝 Enhancement Note: This role does not typically require a formal operations portfolio. However, candidates should prepare to discuss their experience with processes, systems, and problem-solving using examples that demonstrate their ability to execute tasks efficiently and effectively, particularly in a production and customer service context.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for part-time retail custom framers in Cedar Park, Texas, and considering the experience level (Entry-Level to 2 Years), the estimated hourly wage typically ranges from $12.00 to $17.00 per hour.

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance options are available.

• Paid Time Off (PTO): Accrued paid time off for eligible team members.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Other Benefits: Potential for additional benefits as outlined by the company, which may include retirement savings plans or employee assistance programs.

Working Hours:

• This is a part-time position, with hours varying based on business needs and scheduling.

• The role requires flexibility to work nights, weekends, and early mornings.

• While the standard full-time work week is 40 hours, part-time employees will typically work fewer hours per week, with specific schedules determined by store management.

📝 Enhancement Note: Salary is estimated based on regional market data for comparable retail roles with specialized skills. Benefits are listed as provided by the company and are typical for a large retail organization.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts Supplies)

Company Size: Large (over 10,000 employees globally, with over 1,300 stores in North America)

Founded: 1973, headquartered in Irving, Texas. Michaels is a leading retailer for arts, crafts, and home decor.

Team Structure:

• This role is part of the store-level team, reporting to store leadership (e.g., Store Manager, Assistant Store Manager, or department supervisor).

• The frame shop team may consist of one or more framers and is integrated within the broader store operations team, which includes sales associates, cashiers, and other support staff.

Methodology:

• Data Analysis and Insights: While not a core analytical role, understanding sales data and customer preferences can inform framing recommendations.

• Workflow Planning and Optimization: Adhering to SOPs for framing production and store operations is key. Opportunities for optimizing personal workflow for efficiency exist.

• Automation and Efficiency Practices: Utilizing framing equipment efficiently and streamlining the customer order process contributes to operational efficiency.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates as a large-scale retail organization with a strong emphasis on customer experience and creative products. The company culture likely promotes creativity, customer service, and operational efficiency within its stores.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Production/Sales Associate. This role is foundational, focusing on hands-on execution of sales and production tasks within a specific department.

Reporting Structure:

• Reports directly to the department supervisor (e.g., Custom Framing Manager or Lead Framer), Assistant Store Manager, or Store Manager.

Operations Impact:

• Directly impacts store revenue through custom framing sales and customer satisfaction.

• Contributes to operational efficiency by maintaining organized workspaces, accurate order fulfillment, and adherence to SOPs.

Growth Opportunities:

• Skill Development: Opportunity to become a highly skilled custom framer, mastering advanced techniques and design principles.

• Advancement within Store: Potential to move into a Lead Framer or Custom Framing Manager role, taking on more responsibility for department operations and team supervision.

• Cross-Departmental Roles: Possibility to transition into other retail management or specialized roles within Michaels stores.

• Further Education: Tuition assistance can support pursuing formal education or certifications in art, design, or business.

📝 Enhancement Note: This role serves as an entry point into specialized retail operations. Growth opportunities are primarily within the retail store structure, focusing on mastering the craft and potentially moving into supervisory or management roles within the framing department or broader store operations.

🌐 Work Environment

Office Type: Public Retail Store Setting. The primary workspace is within a large arts and crafts retail store.

Office Location(s): Cedar Park, Texas. The store is located at 5001 183A Toll Rd, Ste E100.

Workspace Context:

• Collaborative Environment: Work involves constant interaction with customers and fellow team members on the sales floor and within the frame shop.

• Tools and Technology: Access to essential framing equipment (mat cutters, saws, glass cutters, heat presses), POS systems, and potentially basic inventory management tools.

• Team Interaction: Opportunities for daily collaboration with sales associates, cashiers, and management, fostering a team-oriented atmosphere. The frame shop itself is a specialized workspace within the larger store.

Work Schedule:

• Part-time schedule, requiring flexibility to work nights, weekends, and early mornings.

• Specific hours will vary based on operational needs and staffing.

• The work environment includes climate-controlled public areas, with some stock rooms potentially not climate-controlled. Outdoor work may be required for tasks like retrieving shopping carts or during truck unloading.

📝 Enhancement Note: The work environment is dynamic and customer-centric, typical of a retail setting. The frame shop is a distinct area within the store that requires specialized tools and a focus on production quality.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an application review and potentially a brief phone screening to assess basic qualifications and interest.

• In-Person Interview: Candidates will typically participate in one or more in-person interviews at the store. This may involve meeting with the Store Manager, Assistant Manager, or Custom Framing Lead.

• Skills Assessment: The interview may include practical demonstrations or discussions about operating framing equipment, basic measuring, and customer interaction scenarios.

• Scenario-Based Questions: Interviewers will likely ask about how you would handle specific customer situations, production challenges, or operational tasks.

• Cultural Fit Assessment: Evaluation of how well the candidate aligns with Michaels' values of creativity, customer service, and teamwork.

Portfolio Review Tips:

• While a formal portfolio isn't required, prepare to discuss:
  • Past Projects: Be ready to describe specific framing projects you've completed, highlighting your design choices, materials used, and the customer's satisfaction.
  • Process Improvement: If you've identified ways to improve framing workflow or customer service in previous roles, be prepared to share those insights.
  • Problem-Solving: Share examples of how you've overcome production challenges or resolved customer issues related to framing.
  • Visual Examples: If you have photos of framing work you've done (personal or professional), consider having them accessible on a phone or tablet to share if appropriate.

Challenge Preparation:

• Operational Scenarios: Be ready to discuss how you would approach a busy period in the frame shop, manage multiple customer requests simultaneously, or troubleshoot a common framing issue.

• Customer Service Scenarios: Prepare responses for how you would handle a dissatisfied customer, upsell a framing solution, or guide a customer unsure of their design choices.

• Technical Skills: Be prepared to discuss your experience with framing equipment and your willingness to learn new tools.

📝 Enhancement Note: The interview process for this role will likely be a blend of assessing customer service skills, technical aptitude for framing, and alignment with retail operational standards. Practical demonstrations or scenario-based questions are common.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Mat Cutters: Essential for precise cutting of mats to fit artwork.
  • Saws/Routers: Used for cutting frame stock to size and potentially creating joinery.
  • Glass Cutters: For cutting glass or acrylic to size for framing.
  • Heat Press: May be used for specific mounting or finishing techniques.
  • Assembly Tools: Hammers, staple guns, glue guns, corner joining equipment.

• Point-of-Sale (POS) System: For processing customer transactions, managing sales, and potentially tracking orders.

• Basic Computer Systems: For accessing training, company communications, and potentially basic inventory or order management software.

Analytics & Reporting:

CRM & Automation:

• The POS system may have basic CRM functionalities for customer tracking.

• Automation is primarily related to the efficiency of framing machinery and workflows rather than software automation.

📝 Enhancement Note: The technology stack is heavily focused on specialized production equipment and retail transaction systems. Proficiency with these tools is a key requirement for success in the role.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging innovative design solutions for custom framing and fostering a creative environment within the store.

• Customer Focus: Prioritizing customer satisfaction through personalized service, expert advice, and high-quality framing solutions.

• Quality: Commitment to delivering expertly crafted custom frames that meet or exceed customer expectations.

• Efficiency: Streamlining the production process and customer service interactions to maximize productivity and minimize wait times.

• Teamwork: Collaborating effectively with colleagues to support store operations and provide a cohesive customer experience.

Collaboration Style:

• Cross-Functional Integration: Working seamlessly with other store departments to assist customers and manage inventory.

• Process Adherence: Following established procedures for all framing and retail operations to ensure consistency and quality.

• Knowledge Sharing: Sharing best practices in framing techniques, customer service, and operational efficiency with team members.

📝 Enhancement Note: Michaels emphasizes a culture that blends creativity with operational excellence, driven by strong customer service principles. Team members are expected to be collaborative, efficient, and committed to quality craftsmanship.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Customer Service: Managing simultaneous demands from in-progress framing orders and walk-in customers seeking immediate assistance.

• Complex Framing Projects: Handling intricate or unusual framing requests that require specialized techniques or problem-solving.

• Maintaining Quality Standards: Consistently delivering high-quality framing that meets customer expectations across a variety of projects.

• Learning New Equipment/Techniques: Adapting to new framing machinery, materials, or design trends.

• Time Management: Efficiently managing production timelines to meet order deadlines while also attending to customer needs.

Learning & Development Opportunities:

• Framing Skill Advancement: Opportunities to deepen expertise in custom framing techniques, design, and material selection.

• Sales Training: Development of consultative selling skills to enhance customer engagement and drive sales.

• Operational Process Mastery: Gaining a thorough understanding of retail operations, inventory management, and customer service protocols.

• Tuition Assistance: Access to educational support for pursuing further studies in art, design, business, or related fields.

• Leadership Potential: Path to supervisory or management roles within the framing department or store operations.

📝 Enhancement Note: The role presents opportunities to develop specialized craft skills and customer-facing sales abilities within a structured retail environment. Continuous learning in both technical framing and customer service is key to overcoming challenges and advancing.

💡 Interview Preparation

Strategy Questions:

• Custom Framing Process: "Describe your process for consulting with a customer on a custom framing project, from initial consultation to final product." (Focus on active listening, design recommendations, and material selection.)

• Problem-Solving: "Imagine a customer is unhappy with a finished frame. How would you handle the situation?" (Emphasize empathy, understanding the issue, and finding a resolution according to company policy.)

• Efficiency & Production: "How do you prioritize tasks when you have multiple framing orders with different deadlines and customers waiting on the sales floor?" (Highlight time management, organizational skills, and ability to communicate timelines.)

Company & Culture Questions:

• Motivation: "Why are you interested in working at Michaels and specifically in the Custom Framing role?" (Connect your passion for creativity, art, or craftsmanship with Michaels' brand.)

• Teamwork: "Describe a time you worked effectively as part of a team to achieve a common goal." (Focus on collaboration, communication, and shared responsibility.)

• Customer Service Philosophy: "What does excellent customer service mean to you in a retail environment?" (Emphasize going above and beyond, personalized attention, and problem-solving.)

Portfolio Presentation Strategy:

• Highlight Relevant Experience: If you have framing experience, be ready to discuss specific projects, materials used, and challenges overcome.

• Showcase Problem-Solving: Prepare examples of how you've resolved production issues or customer complaints related to craftsmanship or service.

• Demonstrate Technical Aptitude: Be prepared to discuss your comfort level with operating tools and machinery, and your willingness to learn.

• Emphasize Customer Focus: Frame your experience in terms of how you've delighted customers and built relationships.

📝 Enhancement Note: Interviews will likely assess your hands-on skills, customer service aptitude, and ability to work within a retail operational framework. Be prepared to provide specific examples that demonstrate your capabilities.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any relevant experience in custom framing, visual arts, customer service, or retail sales. Quantify achievements where possible (e.g., "Increased custom framing sales by X%").

• Portfolio Preparation (Informal): If you have prior framing work, gather photos or descriptions to discuss during the interview. Be ready to articulate your process and results.

• Interview Practice: Rehearse answers to common retail interview questions, focusing on customer service, problem-solving, and your technical skills related to framing.

• Company Research: Familiarize yourself with Michaels' brand, product offerings, and commitment to creativity and customer experience. Understand their values and mission.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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