Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Harvey, Kansas, United States

Job Type: PART_TIME

Category: Retail Operations / Customer Service

Date Posted: April 4, 2026

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer experiences in a retail environment, specifically within the custom framing department.

• Key responsibilities include building customer relationships, creating memorable framing solutions, and driving sales through personalized service.

• The position requires maintaining store standards, including merchandising, stock levels, and a clean, safe environment for both customers and team members.

• It involves operating specialized framing equipment, managing inventory, and contributing to the overall operational efficiency of the retail store.

📝 Enhancement Note: While this role is primarily customer-facing and sales-oriented within a retail context, it incorporates operational elements such as inventory management, process adherence (SOPs), and equipment operation. For the purpose of this enhanced description, we will frame it within a broader "Retail Operations" context, emphasizing the operational aspects of maintaining the framing department and contributing to store efficiency.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships through personalized consultations and proactive engagement, utilizing the "Elevated ABC Deliver" methodology to drive sales.
  • Act as a trusted advisor to customers, understanding their needs and recommending custom framing solutions that align with their art and budget.
  • Achieve and exceed individual sales and production targets for the custom framing department.

• Custom Framing Operations:

  • Complete custom framing orders with a high degree of quality, accuracy, and adherence to production timelines.
  • Operate and maintain framing equipment, including mat cutters and heat presses, ensuring proper calibration and safety standards are met.
  • Perform precise measuring and cutting of materials to meet custom framing specifications.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, including display areas, and execute directed replenishment for assigned sections.
  • Ensure a safe, clean, and clutter-free environment throughout the store and the framing department.
  • Assist with truck unloading and stocking processes, adhering to established standards and timelines.

• Customer Service & Support:

  • Provide friendly and efficient customer service, assisting shoppers in locating products and offering solutions.
  • Operate the cash register, execute cash handling procedures accurately, and process various payment types according to company standards.
  • Support the execution of Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store.

• Compliance & Teamwork:

  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure legal compliance and operational consistency.

  • Actively participate in shrink and safety programs, promoting a secure and risk-averse work environment.

  • Interact positively and respectfully with colleagues, demonstrating commitment to company values and contributing to a collaborative team atmosphere.

📝 Enhancement Note: The responsibilities have been expanded to clearly delineate customer-facing sales activities from operational duties like equipment handling, inventory, and store maintenance. This provides a more comprehensive view of the role's multifaceted nature for potential applicants.

🎓 Skills & Qualifications

Education:

• No specific educational degree is mandated.

Experience:

• 0-2 years of experience in a customer-facing or operational role is generally expected, aligning with the "0-2" experience level classification.

• Experience in retail environments is highly desirable.

Required Skills:

• Customer Service Excellence: Proven ability to build rapport, understand customer needs, and deliver outstanding service.

• Operational Proficiency: Ability to operate specialized framing equipment, including mat cutters and potentially heat presses, safely and effectively.

• Measurement & Precision: Basic measuring skills and attention to detail for accurate custom framing work.

• Sales Acumen: Capacity to identify sales opportunities, recommend solutions, and drive revenue for the framing department.

• Cash Handling: Competency in operating a cash register and managing financial transactions accurately.

• Basic Computer Skills: Familiarity with point-of-sale (POS) systems and basic computer operations.

• Communication: Ability to communicate clearly and effectively with customers and team members.

Preferred Skills:

• Custom Framing Experience: Previous hands-on experience in custom framing or a related craft.

• Retail Sales Experience: Demonstrated success in achieving sales targets in a retail setting.

• Merchandising Skills: Understanding of visual merchandising principles to maintain appealing displays.

• Inventory Management: Familiarity with stock replenishment and inventory control processes.

• Problem-Solving: Ability to troubleshoot and resolve customer issues or operational challenges.

📝 Enhancement Note: The skills section has been structured to differentiate between essential requirements and preferred qualifications. This provides clarity for candidates on what is mandatory versus what would make them a stronger applicant within the retail operations and customer service domain.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a traditional "operations portfolio" is not explicitly stated, candidates can demonstrate their suitability through examples of past work or achievements related to:
  • Quality Craftsmanship: Showcase examples of custom framing projects, highlighting attention to detail, material selection, and aesthetic appeal. This can be presented through photos or detailed descriptions.
  • Customer Service Impact: Provide examples of how you've successfully built customer relationships, resolved issues, or exceeded customer expectations in previous roles. Quantifiable results (e.g., positive feedback, repeat business) are beneficial.
  • Process Adherence: Describe instances where you successfully followed Standard Operating Procedures (SOPs) or implemented new processes to improve efficiency or compliance.
  • Sales Performance: If applicable, highlight achievements in meeting or exceeding sales targets, particularly in a commission or performance-driven environment.

Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) is critical. Candidates should be prepared to discuss:

  • Their approach to learning and implementing new procedural guidelines.

  • How they ensure consistency and quality in their work by following established processes.

  • Examples of how they maintain a clean and organized workspace according to company standards.

📝 Enhancement Note: Given the nature of the role, a formal portfolio is unlikely. This section focuses on how candidates can demonstrate relevant skills and experience through examples, aligning with the operational requirement of process adherence and quality execution in a craft-oriented retail setting.

💵 Compensation & Benefits

Salary Range:

• As a PART_TIME Framer position, the salary is typically hourly. Based on industry standards for entry-level retail positions with specialized skills in the Harvey, Louisiana area, an estimated range would be between $12.00 - $16.00 per hour.

Benefits:

• Health Insurance: Medical, Dental, and Vision coverage is available.

• Paid Time Off (PTO): Opportunities for paid time off are provided.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Other Benefits: The company mentions "much more," which may include retirement savings plans, employee assistance programs, and potential for advancement.

Working Hours:

• This is a PART_TIME position, with hours varying based on business needs and scheduling.

• The role requires flexibility to work nights, weekends, and early mornings as needed to cover store hours and customer demand.

• While the description mentions "40" in the input, this is likely a placeholder for a full-time equivalent. For a part-time role, hours will be less than 40 per week.

📝 Enhancement Note: Salary range is an estimate based on typical retail part-time roles with specialized duties in the specified region. Benefits are detailed as provided in the input. Working hours are clarified for a part-time role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels Stores is a leading retailer in North America, specializing in arts, crafts, custom framing, and seasonal decor.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores across the US and Canada, indicating a large, established retail organization. This size suggests structured operational processes and a defined corporate culture.

Founded: 1973. With a long history, Michaels has developed a strong brand presence and a culture centered around creativity and customer engagement.

Team Structure:

• Store Level: This role is part of a store team, reporting to store management (e.g., Store Manager, Assistant Store Manager, Framing Department Manager).

• Departmental Focus: While part of the broader store team, the Framer has a specific focus on the custom framing department, requiring close collaboration with colleagues involved in sales, customer service, and other operational areas.

• Cross-functional Collaboration: The role requires interaction with various store functions, including sales associates, cashiers, and potentially stockroom personnel, particularly during truck unloads and stocking. Collaboration with Omni-channel support is also a component.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing memorable experiences, particularly through personalized service in the framing department.

• Process-Driven Operations: Adherence to Standard Operating Procedures (SOPs) is a key aspect, ensuring consistency, quality, and compliance across all store operations.

• Creativity & Innovation: As a company focused on arts and crafts, there's an underlying value placed on creativity, which extends to helping customers realize their artistic visions through custom framing.

• Teamwork & Support: The culture promotes mutual support among team members, fostering a positive and respectful work environment.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context has been elaborated to provide a richer understanding of Michaels' operational environment, its focus on creativity, and the typical team dynamics within a large retail chain.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level to junior-level position within the retail operations and customer service field. It serves as a foundational role for individuals looking to gain experience in customer interaction, sales, and operational tasks within a retail setting.

Reporting Structure:

• The Framer typically reports to a Framing Department Manager or a Store Manager/Assistant Store Manager.

Operations Impact:

• While not a strategic revenue operations role, the Framer's impact is directly tied to:
  • Sales Generation: Driving revenue through custom framing sales and upselling.
  • Customer Loyalty: Creating positive experiences that encourage repeat business and brand advocacy.
  • Operational Efficiency: Maintaining the framing department’s workflow, quality standards, and inventory accuracy.
  • Brand Representation: Acting as a key point of contact for customers, embodying the Michaels brand values.

Growth Opportunities:

• Within Framing: Potential advancement to Framing Department Manager, overseeing operations, sales, and team performance within the department.

• Broader Retail Management: Progression to roles like Assistant Store Manager or Store Manager, requiring broader operational and leadership skills across all store functions.

• Specialized Retail Roles: Opportunities to move into other specialized areas within Michaels, such as visual merchandising, inventory management, or visual merchandising specialist roles.

• Skill Development: Continuous learning in custom framing techniques, sales strategies, and customer relationship management.

📝 Enhancement Note: This section frames the Framer role within a broader retail career path, highlighting how operational contributions and skill development can lead to advancement opportunities within Michaels.

🌐 Work Environment

Office Type: This is a retail store environment. The primary workspace includes the sales floor, the custom framing department (which involves specialized equipment and materials), and stockroom areas.

Office Location(s):

• The specific store is located at 1601 Westbank Expy, Ste C, Harvey, Louisiana.

Workspace Context:

• Customer Interaction: The workspace is dynamic, involving frequent interaction with a diverse customer base.

• Equipment & Materials: The framing department involves working with sharp tools (glass cutters), adhesives, cutting machinery, and various framing materials. A heat press may also be part of the equipment.

• Collaboration: The environment fosters collaboration with fellow team members for customer assistance, stock replenishment, and operational support.

• Pace: The work pace can vary significantly, with busy periods requiring efficient multitasking and calm under pressure, balanced with slower periods for detailed work and customer consultations.

Work Schedule:

• Requires flexibility to work various shifts, including nights, weekends, and potentially early mornings, to align with store operating hours and customer traffic patterns.

• As a part-time role, scheduled hours will be less than full-time.

📝 Enhancement Note: The work environment is described in detail, emphasizing the unique aspects of a retail framing department, including the tools, customer interaction, and flexible scheduling demands.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of the application and potentially a brief phone screen to assess basic qualifications and interest.

• In-Person Interview: Candidates will typically participate in an interview at the store. This may involve:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, teamwork, and adherence to procedures (e.g., "Tell me about a time you handled a difficult customer," "How do you ensure quality in your work?").
  • Situational Questions: Presenting hypothetical scenarios related to customer interactions, framing challenges, or operational tasks to gauge decision-making.
  • Skills Assessment: Discussion or a brief practical demonstration of measuring skills or familiarity with tools if applicable.
  • Cultural Fit: Assessing alignment with Michaels' values of creativity, customer focus, and teamwork.

• Framing Department Focus: The interview will likely delve into specific aspects of custom framing, customer consultation, and sales techniques.

Portfolio Review Tips:

• While a formal portfolio isn't typically required, candidates can prepare by:
  • Gathering Visuals: If possible, have photos of past framing projects (personal or professional) to showcase quality and creativity. Be ready to describe the project, materials used, and customer satisfaction.
  • Quantifying Achievements: Prepare specific examples of sales successes, customer service commendations, or instances where you improved efficiency or quality in a previous role. Use numbers where possible (e.g., "Exceeded sales target by 15%").
  • Articulating Processes: Be ready to discuss how you approach learning new processes, ensuring accuracy, and maintaining a clean workspace.
  • Demonstrating Product Knowledge: Research common framing materials, styles, and techniques to show initiative and genuine interest in the craft.

Challenge Preparation:

• Customer Scenario: Be prepared for a role-playing exercise where you might simulate a customer consultation for a custom framing project. Focus on active listening, asking probing questions, and presenting relevant solutions.

• Problem-Solving: Anticipate questions about how you would handle common retail challenges, such as a customer complaint, a mistake in an order, or a busy period with multiple customer demands.

• Process Adherence: Think about how you would ensure you are following all steps of the framing order process and company policies.

📝 Enhancement Note: This section provides actionable advice for the interview process, focusing on how candidates can best present themselves and their skills, even without a formal portfolio, by highlighting relevant experiences and preparing for common interview formats in retail.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Mat Cutters: Essential for precise cutting of mat boards.
  • Glass Cutters: For custom sizing of glass or acrylic for frames.
  • Frame Assembly Tools: May include specialized saws, jointers, staple guns, and clamps for constructing frames.
  • Heat Press: Potentially used for mounting or applying protective finishes.

• Point-of-Sale (POS) System: For processing sales, handling cash, and managing transactions. This is critical for daily operations and customer checkout.

• Basic Computer Skills: For accessing company systems, potentially for order entry, inventory look-up, or internal communications.

Analytics & Reporting:

• Sales Reporting: While the Framer may not directly generate reports, they are expected to contribute to sales performance metrics that are tracked by management. Understanding how their work impacts these metrics is important.

• Inventory Management Systems: May be used for tracking stock levels of framing materials and ready-made frames, aiding in replenishment and minimizing stock-outs.

CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology suggests a customer-centric approach, likely supported by a CRM or customer loyalty program that tracks customer preferences and purchase history to enable personalized service.

• Order Management Systems: Integrated with the POS, these systems track custom framing orders from consultation to completion.

📝 Enhancement Note: The tools and technology section is tailored to the specific requirements of a framing role within a retail environment, emphasizing both specialized equipment and standard retail technology.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: A core value is fostering a love for creativity and empowering customers and team members to express themselves.

• Customer Focus: Prioritizing customer satisfaction by providing excellent service, personalized solutions, and a positive shopping experience.

• Integrity & Respect: Upholding ethical standards, treating all individuals with respect, and fostering an inclusive environment.

• Teamwork & Collaboration: Working together effectively to achieve store goals, support colleagues, and create a positive atmosphere.

• Accountability: Taking ownership of responsibilities, adhering to processes, and striving for quality and efficiency in all tasks.

Collaboration Style:

• Cross-Functional Support: Team members are expected to assist each other across different departments and tasks as needed, particularly during peak times or for Omni-channel fulfillment.

• Customer-Centric Teamwork: Collaboration is often driven by the goal of meeting customer needs, whether it's finding a product, processing a sale, or fulfilling a custom order.

• Open Communication: Encouraging open dialogue and feedback to improve processes and team dynamics.

• Shared Goals: Working towards common store objectives, such as sales targets, customer satisfaction scores, and operational standards.

📝 Enhancement Note: This section elaborates on Michaels' stated values and how they translate into the daily collaborative practices and operational ethos of store teams, particularly relevant for a customer-facing role like the Framer.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Operations: Effectively managing customer consultations and sales while also ensuring the timely and high-quality production of custom framing orders.

• Pace and Multitasking: Handling multiple customer requests simultaneously during busy periods while maintaining accuracy and quality in framing work.

• Technical Skill Development: Mastering the operation of framing equipment and achieving proficiency in precise cutting and assembly techniques.

• Customer Expectations: Meeting diverse customer needs and artistic visions, which can be subjective and require creative problem-solving.

• Inventory Management: Ensuring adequate stock of framing materials while minimizing waste and managing seasonal product demands.

Learning & Development Opportunities:

• Framing Craftsmanship: Opportunities to deepen expertise in custom framing techniques, material knowledge, and design principles.

• Sales & Customer Service Skills: Developing advanced sales strategies, consultative selling, and conflict resolution skills.

• Retail Operations Knowledge: Gaining experience in merchandising, inventory control, cash handling, and loss prevention.

• Leadership Potential: For high performers, opportunities to advance into supervisory or management roles within the store.

• Company Training Programs: Access to training modules and resources provided by Michaels for skill enhancement and career development.

📝 Enhancement Note: This section identifies potential challenges inherent in the role and highlights specific learning and development avenues available within Michaels that can help candidates overcome these challenges and grow professionally.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales:

  • "Describe your approach to helping a customer find the perfect frame for a valuable piece of art." (Focus on consultation, needs assessment, product knowledge.)
  • "Tell me about a time you successfully upsold a product or service. What was your strategy?" (Highlight persuasive skills, understanding customer needs.)
  • "How would you handle a customer who is unhappy with their custom framing order?" (Demonstrate problem-solving, empathy, and adherence to resolution processes.)

• Operational & Technical:

  • "How do you ensure accuracy and quality when working with precise measurements and cutting tools?" (Emphasize attention to detail, process adherence, and double-checking.)
  • "What steps would you take to maintain a safe and clean workspace in the framing department?" (Show awareness of safety protocols, equipment maintenance, and general housekeeping.)
  • "Describe your experience with operating machinery or specialized tools. How do you approach learning new equipment?" (Highlight mechanical aptitude, safety consciousness, and learning agility.)

• Teamwork & Company Fit:

  • "Why are you interested in working for Michaels, specifically in a framing role?" (Connect personal interests with the company's mission and the role's specifics.)
  • "How do you contribute to a positive team environment?" (Provide examples of collaboration, support, and positive attitude.)

Company & Culture Questions:

• Research Michaels' mission, values, and recent initiatives.

• Understand the importance of creativity and customer experience in their brand.

Portfolio Presentation Strategy:

• Verbalizing Experience: Since a formal portfolio is unlikely, be prepared to verbally present examples of your skills and experiences.

• Case Studies (Brief): For sales or customer service achievements, frame them as mini case studies: Situation, Action, Result (STAR method).

• Highlighting Craftsmanship: If you have examples of custom framing work, describe the challenges, materials, and the outcome, focusing on the quality and customer satisfaction.

• Demonstrating Problem-Solving: Be ready to walk through how you would approach a specific framing challenge or customer issue, detailing your thought process and proposed solutions.

📝 Enhancement Note: This section provides specific, actionable interview preparation guidance tailored to the Framer role, including likely question categories, company research tips, and strategies for presenting relevant experience without a formal portfolio.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any technical skills (especially with tools or machinery), and examples of responsibility or process adherence. Use keywords like "customer engagement," "custom framing," "retail sales," "merchandising," and "operational efficiency."

• Portfolio Preparation (Verbal): Mentally prepare to discuss specific examples of your customer service successes, sales achievements, and any experience you have with crafts, precise work, or operating equipment. Think in terms of the STAR method (Situation, Task, Action, Result).

• Company Research: Familiarize yourself with Michaels Stores' mission, values, products, and the importance of creativity in their brand. Understand the role of a Framer within their retail operations.

• Interview Practice: Practice answering common retail interview questions, focusing on demonstrating enthusiasm, a strong work ethic, customer focus, and a willingness to learn specialized framing skills.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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