Responsable Conseil Transformation UX Designer F/H

📍 Job Overview

Job Title: Responsable Conseil Transformation UX Designer F/H

Company: Covéa

Location: Paris, Île-de-France, France

Job Type: Temps complet (Full-time)

Category: Transformation Digitale & UX Design

Date Posted: March 16, 2026

Experience Level: 5-10 years

Remote Status: On-site

🚀 Role Summary

• Drive digital transformation initiatives by leveraging UX design principles to enhance omnichannel customer journeys.

• Act as a key consultant and stakeholder in strategic transformation projects across multiple brands (MAAF, MMA, GMF) and business units.

• Champion user-centered design methodologies, from ideation and prototyping to user testing and implementation, ensuring alignment with business objectives and technological capabilities.

• Collaborate closely with business units and IT (DSIN) to bridge the gap between user needs, business requirements, and technical solutions, fostering a pragmatic and value-driven approach.

• Develop and advocate for a clear UX Vision, presenting and justifying design strategies to senior leadership and stakeholders.

📝 Enhancement Note: While the job title is "Responsable Conseil Transformation UX Designer F/H," the description emphasizes a Senior UX Designer role acting in an advisory and project-driven capacity rather than direct people management. The "Responsable" aspect likely refers to taking ownership and leadership within projects and the UX practice, rather than managing a team of direct reports, given the "Poste de Manager: NON" detail. The "Temps complet" employment type is clarified as "CONTRACTOR" and "TEMPORARY" by AI, suggesting a fixed-term contract (CDD) of 7 months, as indicated in the additional information.

📈 Primary Responsibilities

• Lead and conduct UX Design work within strategic transformation projects, covering all brands, channels, and domains across the value chain.

• Perform comprehensive user research, including interviews, field observations, and competitive analysis, to deeply understand user needs, pain points, and journey mapping.

• Define target customer/employee experience strategies and propose value-driven implementation roadmaps, incorporating AI for enhanced UX/UI.

• Facilitate UX mapping and Customer Journey mapping workshops, leveraging collective intelligence and innovative animation methods.

• Develop prototypes of varying fidelity (low to high definition) for web, voice, and physical interfaces.

• Support business units in planning and executing user testing (pre- and post-implementation) and analyzing results to inform design iterations.

• Conduct ad hoc interventions to audit and diagnose existing customer journeys, identify points of contact, and define optimal user paths.

• Design and lead collaborative Design Thinking and Lean UX workshops to mobilize collective intelligence and expertise.

• Collaborate with project teams to define user needs and propose adapted design approaches and methodologies.

• Define and execute test campaigns (A/B testing, Focus groups, Interviews) and evaluate the internal impacts (organizational, process, IT, HR) of implemented solutions to measure effectiveness using strategic OKRs (NPS, CES, etc.).

• Contribute to the development and evangelization of UX Design practices and coach the broader practice within the group.

• Act as a key liaison ("charniè re" or "linchpin") between business units and their DSIN (IT) counterparts, ensuring alignment and driving convergence.

📝 Enhancement Note: The responsibilities are significantly detailed, covering the full spectrum of UX design leadership within a transformation context. The emphasis on "conseil" (consulting) and acting as a "rôle tiers" highlights the advisory capacity. The need to "favoriser l'émergence ou la conduite de projets transformant" and "assurer une proposition parfaitement alignée avec le besoin métier" underscores the strategic and business-outcome-oriented nature of the role, going beyond pure design execution.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 7 years of experience as a Senior Designer.

• Proven experience in digital transformation, web, mobile, and AI.

Required Skills:

• UX Vision & Strategy: Ability to establish, articulate, and champion a compelling UX Vision.

• User-Centered Design: Excellent mastery of user-centered design methods, user needs gathering, and prototyping tools (e.g., Figma).

• Prototyping & Testing: Proficiency in creating low to high-fidelity prototypes and conducting user testing (A/B tests, interviews, focus groups).

• Workshop Facilitation: Strong capability to design and lead collaborative workshops (Design Thinking, Lean UX, collective intelligence).

• Analytical & Pragmatic Mindset: Solid analytical skills to identify needs, experiment, and drive innovation with a pragmatic approach.

• Stakeholder Management: Ability to present and justify projects to various stakeholders, including senior management (Directors).

• Omnichannel Customer Journey Expertise: Strong understanding of omnichannel customer flows and customer relationship management within a large organization.

• Information Systems Acumen: Good knowledge of Information System (IS) organization and digital capabilities.

• Digital & AI Fluency: Knowledge in digital, web, mobile, and AI usage. A sensitivity to Value by Design is appreciated.

Preferred Skills:

• Lean UX Knowledge: Familiarity with Lean UX principles.

• Insurance Sector Knowledge: Understanding of the insurance industry.

• Data & AI Sensitivity: A good understanding of data and AI applications in UX.

• RGPD & Digital Identity: Awareness of regulatory evolutions like RGPD and Digital Identity.

📝 Enhancement Note: The qualifications clearly position this as a senior, strategic role requiring not only deep UX expertise but also strong consulting, communication, and business acumen. The mention of "Value by Design" and the expectation to "produire une valeur attendue (soit de progression business, soit de gains de frais généraux)" indicates a focus on measurable business impact.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies Demonstrating Transformation Impact: Showcase projects where your UX design expertise directly contributed to significant business transformation, improved omnichannel journeys, or enhanced customer/employee experiences.

• Process Optimization Examples: Provide examples of how you've identified inefficiencies in user journeys or processes and designed solutions that led to measurable improvements (e.g., reduced task completion time, increased conversion rates, improved NPS).

• User Research & Testing Methodologies: Detail your approach to user research, including methods for understanding needs, mapping journeys, and conducting user tests. Include examples of how findings informed design decisions.

• Prototyping & Iteration: Demonstrate your ability to create interactive prototypes (low to high fidelity) and showcase the iterative design process driven by feedback and testing.

• Cross-Functional Collaboration: Highlight projects where you successfully collaborated with business units, IT teams, and other stakeholders to deliver user-centric solutions.

• Value Proposition Articulation: Be prepared to articulate the business value and ROI of your design solutions, referencing KPIs, OKRs, NPS, or CES where applicable.

Process Documentation:

• User Journey Mapping: Samples of comprehensive customer/user journey maps, detailing touchpoints, pain points, and opportunities for improvement.

• Design Thinking Workshop Outputs: Examples of artifacts generated from Design Thinking or other collaborative workshops (e.g., personas, empathy maps, ideation outputs).

• Test Plan & Analysis: Documentation outlining user testing plans, participant recruitment, test scenarios, and analysis of findings.

• UX Strategy & Vision Documents: Examples of documents articulating a strategic vision for user experience within a specific project or domain.

📝 Enhancement Note: For a role focused on transformation and consulting, the portfolio should emphasize strategic thinking, problem-solving, and measurable impact, rather than just a collection of design artifacts. The ability to articulate the why and how behind design decisions, and their contribution to business objectives, will be critical.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Fixed-Term Contract (CDD): 7-month duration, offering a focused project engagement.

• Teleworking: Flexibility with teleworking options, balancing on-site collaboration with remote work.

• Professional Development: Opportunities to contribute to the development of the UX Design practice and receive coaching.

• Cross-Functional Exposure: Work on diverse and challenging projects across multiple brands (MAAF, MMA, GMF) and business units.

• Collaborative Team Environment: Be part of a close-knit and passionate team of 12 UX and transformation professionals.

• Onboarding Support: Dedicated welcoming and onboarding process.

• Company-Wide Benefits: Access to standard benefits as per French labor law for contract employees, likely including partial reimbursement of transport costs and potentially meal vouchers, depending on company policy for contract roles.

Working Hours:

• Full-time, with an estimated 40 hours per week, offering flexibility with teleworking arrangements.

📝 Enhancement Note: The salary range is an estimate based on typical compensation for senior UX roles in Paris, France, acknowledging the fixed-term nature of the contract. The absence of explicit benefits in the original posting means these are inferred based on common practices for such roles in France and the provided "additional information." The AI's indication of "CONTRACTOR" and "TEMPORARY" employment type, along with the "Durée en mois: 7" detail, confirms the CDD nature.

🎯 Team & Company Context

🏢 Company Culture

Industry: Insurance and Mutualism. Covéa is a major mutualist insurance group in France, representing brands like MAAF, MMA, and GMF. This sector emphasizes trust, customer protection, and long-term relationships.

Company Size: Large Enterprise (24,000+ employees), indicating a complex organizational structure with significant resources and diverse business units.

Founded: Covéa was formed through the merger of several mutual insurance companies, with its roots going back much further, reflecting a strong heritage and established presence in the French market.

Team Structure:

• The role sits within the "Direction Transformation" (Transformation Directorate), specifically in the "Conseil, Transformation & Projets" pole (Consulting, Transformation & Projects).

• This pole is part of the "Direction Etudes & Conseil Grands Programmes" (Major Programs Study & Consulting Directorate).

• The UX Designer will work within a dedicated team of 12 individuals focused on omnichannel transformation.

Methodology:

• Agile & Lean Principles: The role involves Design Thinking, Lean UX, and iterative approaches, suggesting an agile mindset.

• Data-Driven Insights: Emphasis on gathering and analyzing user data, business metrics (KPIs, OKRs), and leveraging AI for enhanced decision-making.

• Collaborative & Cross-Functional: Strong focus on collective intelligence, multidisciplinary workshops, and close partnership between business and IT.

• Value-Centric Approach: Prioritizing improvements and projects that deliver tangible business value, whether through revenue progression or cost reduction.

Company Website: https://www.covea.com/

📝 Enhancement Note: The company context highlights Covéa's scale and its commitment to digital transformation as a strategic imperative. The emphasis on "mutualiste" and "engagé" suggests a company culture that values collective well-being and customer focus, which can translate into how UX is approached – aiming for solutions that are not just functional but also ethical and supportive.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior UX Designer with consulting responsibilities within a transformation office. It represents a significant step for an individual contributor looking to influence strategic direction and drive change through design expertise. It's a blend of hands-on design, strategic advisory, and practice development.

Reporting Structure: The UX Designer reports into the "Conseil, Transformation & Projets" pole within the "Direction Etudes & Conseil Grands Programmes." This structure provides visibility to senior leadership and direct engagement with major transformation initiatives. The role is described as acting as a "rôle tiers, en forte proximité avec les métiers et leur référent SI avec hauteur de vue, conviction et pragmatisme."

Operations Impact: The UX Designer's impact is directly tied to accelerating the group's digital transformation and improving the omnichannel customer experience. By ensuring that digital journeys are simple, useful, secure, and valuable, they contribute to increased customer satisfaction (NPS), loyalty, operational efficiency, and potentially revenue growth, aligning with the group's strategic plan for digitalization.

Growth Opportunities:

• Deepening Transformation Consulting Expertise: Gaining extensive experience in large-scale digital transformation projects within a major corporate environment.

• UX Practice Development: Contributing to the growth and evangelization of UX Design within Covéa, potentially leading to more specialized roles in UX strategy or practice management.

• Cross-Brand & Cross-Domain Experience: Broadening expertise by working across different insurance brands (MAAF, MMA, GMF) and various business domains (Life Insurance, Health, Legal Protection, etc.).

• AI Integration in UX: Developing skills in leveraging AI to enhance UX/UI, a key emerging area.

• Leadership in Project Delivery: Taking ownership and driving key aspects of transformation projects, demonstrating leadership potential.

📝 Enhancement Note: While not a management role, the "Responsable" title and the emphasis on practice development suggest opportunities for leadership in thought and influence. The contract duration of 7 months implies this is a project-based role, offering a concentrated experience rather than a long-term career path within Covéa itself, unless it leads to further opportunities.

🌐 Work Environment

Office Type: The role is primarily on-site in Paris (86 Rue Saint-Lazare, 75009 Paris) or Le Mans, with the flexibility of teleworking. This suggests a hybrid work model where in-office presence is expected for collaboration, workshops, and key meetings.

Office Location(s):

• Paris: A central location in the 9th arrondissement, accessible via public transport.

• Le Mans: An alternative location, potentially offering a different work environment and community.

The specific office environment is likely modern and professional, reflecting a large corporate setting with facilities designed for collaboration.

Workspace Context:

• Collaborative Hub: The office will serve as a hub for workshops, team meetings, and cross-functional interactions, fostering a dynamic and interactive work atmosphere.

• Tools & Technology: Access to standard office infrastructure, IT support, and potentially specialized UX/design software and hardware.

• Team Interaction: Frequent opportunities to interact with the UX transformation team, business stakeholders, and IT referents, encouraging knowledge sharing and co-creation.

Work Schedule:

• Full-time (approx. 40 hours/week), with flexibility offered through teleworking arrangements, allowing for a balance between structured work and personal needs, crucial for deep work and creative processes in UX design.

📝 Enhancement Note: The hybrid nature of the work environment is a key aspect, balancing the need for in-person collaboration essential for Design Thinking and transformation consulting with the flexibility that remote work offers for focused design tasks.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of CV and portfolio by HR or a recruitment specialist to assess basic qualifications and alignment.

• Hiring Manager/Team Lead Interview: A deeper dive into your experience, UX philosophy, and understanding of transformation challenges. This stage will likely assess your approach to user research, design strategy, and stakeholder management.

• Portfolio Presentation & Case Study: A crucial stage where you will present specific projects from your portfolio. Expect to walk through your process, design decisions, challenges, and the impact of your work. Prepare 1-3 in-depth case studies relevant to digital transformation, omnichannel experience, or complex problem-solving.

• Skills Assessment/Workshop Simulation: Potentially a practical exercise or a mini-workshop simulation to assess your ability to apply UX methodologies, facilitate collaboration, and think critically under pressure.

• Final Interview: May involve meeting with senior leadership or key stakeholders from the business units to confirm cultural fit, strategic alignment, and overall suitability for the role.

Portfolio Review Tips:

• Focus on Impact: Prioritize projects that demonstrate tangible business outcomes, not just aesthetic design. Quantify results whenever possible (e.g., % improvement in NPS, reduction in support calls, increase in conversion rates).

• Showcase the Process: Clearly articulate your thought process, research methodologies, design iterations, and how you translated user needs into solutions. Explain the why behind your decisions.

• Highlight Transformation & Consulting: Select case studies that best illustrate your experience in driving change, consulting with stakeholders, and navigating complex organizational environments.

• Structure for Clarity: Organize your portfolio logically, perhaps by project type or impact area. For each project, include a brief overview, your role, the challenge, your process, the solution, and the results.

• Tailor to Covéa: Research Covéa's brands and their digital presence. If possible, tailor your presentation to address challenges or opportunities relevant to their business.

• Prepare for Senior Stakeholders: Practice presenting complex information clearly and concisely, anticipating questions about ROI, business alignment, and strategic contribution.

Challenge Preparation:

• Understand Covéa's Context: Research their brands (MAAF, MMA, GMF), their strategic objectives (digitalization, customer experience), and their industry.

• UX & Transformation Scenarios: Be ready to discuss how you would approach a hypothetical transformation challenge, such as improving a specific customer journey or integrating a new digital service.

• Design Thinking & Lean UX Application: Prepare examples of how you have used these methodologies to solve problems and foster innovation.

• AI in UX: Have thoughts on how AI can be leveraged to enhance user experiences in the insurance sector.

• Communication & Influence: Practice articulating your ideas persuasively and demonstrating your ability to gain buy-in from diverse stakeholders.

📝 Enhancement Note: The emphasis on "conseil" and "transformation" means the interview process will likely scrutinize the candidate's ability to influence, strategize, and deliver business results through UX, not just their design execution skills.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping & Design: Figma (explicitly mentioned), Sketch, Adobe XD, InVision. Proficiency in creating interactive prototypes is key.

• User Research & Testing: Tools for user interviews, surveys, usability testing platforms (e.g., UserTesting.com, Maze), and analytics for understanding user behavior.

• Collaboration & Ideation: Miro, Mural, Confluence, Jira for workshop facilitation, documentation, and project tracking.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics (or similar) for understanding website/app usage.

• Customer Feedback Tools: NPS, CES, CSAT survey platforms.

• Data Visualization: Tools like Tableau, Power BI, or internal dashboards for presenting data and insights.

CRM & Automation:

• CRM Systems: Familiarity with CRM concepts and how UX impacts customer interactions within systems like Salesforce, Dynamics 365, or custom solutions.

• Marketing Automation: Understanding how UX design can integrate with marketing automation platforms.

• Integration Concepts: Awareness of how different systems (CRM, backend, frontend) connect to create seamless user experiences.

📝 Enhancement Note: While specific tools are not listed for all categories, the mention of Figma, along with the general requirements for user research, prototyping, and analytics, points to a modern UX toolkit. The role necessitates understanding how UX integrates with broader business systems and processes.

👥 Team Culture & Values

Operations Values:

• Simplicity, Usefulness, Security, Value: These are the core tenets for designing omnichannel journeys, reflecting a commitment to user-centricity and business impact.

• Pragmatism & Conviction: Balancing a strong belief in UX principles with practical, achievable solutions that align with business realities.

• Collaboration & Collective Intelligence: Valuing input from diverse teams and leveraging group creativity to solve complex problems.

• Innovation & Audacity: Encouraging exploration of new ideas, technologies (like AI), and approaches to drive transformation.

• Humility & Learning: Acknowledging that continuous learning and adaptation are crucial in the fast-evolving digital landscape.

• Impact-Driven: A focus on delivering measurable business outcomes and contributing to the group's strategic objectives.

Collaboration Style:

• Linchpin Role: Acting as a bridge between business units and IT (DSIN), fostering strong communication and mutual understanding.

• Facilitative Leadership: Leading workshops and collaborative sessions to drive consensus and co-creation.

• Consultative Partnership: Working closely with stakeholders to understand their needs and co-develop solutions.

• Evangelist & Coach: Proactively promoting UX best practices and helping to upskill others within the organization.

• Cross-Functional Integration: Seamlessly integrating UX considerations into project lifecycles across different departments and brands.

📝 Enhancement Note: The values emphasize a blend of user advocacy, business acumen, and collaborative spirit, which are essential for a transformation consultant role. The "simplicité, utilité, sécurité, et valeur" mantra is a good anchor point for understanding their UX philosophy.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating a Large, Established Organization: Balancing the need for rapid digital transformation with the inertia of a large, established mutual insurance group.

• Aligning Diverse Stakeholder Needs: Effectively managing expectations and driving consensus among various business units, each with its own priorities and perspectives.

• Measuring UX Impact in a Traditional Industry: Demonstrating the ROI and strategic value of UX transformations in a sector that may traditionally focus on product features or pricing.

• Integrating AI Effectively: Exploring and implementing AI-driven UX solutions responsibly and ethically, ensuring they genuinely enhance user experience rather than complicate it.

• Adopting New Methodologies: Championing and embedding new design and transformation practices within teams that may be accustomed to older ways of working.

Learning & Development Opportunities:

• Deep Dive into Insurance Digitalization: Gaining in-depth knowledge of digital strategies and customer journeys within the insurance sector.

• Advanced Transformation Consulting: Developing expertise in guiding large-scale business and digital transformations.

• AI for UX Specialization: Honing skills in applying artificial intelligence to enhance user experiences and design processes.

• Cross-Brand Strategic Influence: Understanding and influencing digital strategy across multiple established brands.

• Mentorship within a Practice: Learning from senior UX professionals and contributing to the growth of the internal UX community.

📝 Enhancement Note: The challenges highlight the complexities of working within a large corporation in a regulated industry. The growth opportunities are geared towards developing strategic, consulting, and specialized digital skills.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to convince senior leadership to adopt a new UX approach or design strategy. How did you present your case, and what was the outcome?" Prepare a case study focusing on influence, stakeholder management, and demonstrating ROI.

• "How would you approach mapping and improving the omnichannel customer journey for a specific insurance product (e.g., car insurance claims) at Covéa?" Be ready to outline your methodology, research steps, and key considerations.

Company & Culture Questions:

• "What interests you about Covéa, and what do you know about our brands (MAAF, MMA, GMF) and the insurance industry?" Show genuine research and understanding of their context.

• "How do you align your UX recommendations with business objectives and pragmatic constraints, especially in a large organization like Covéa?" Emphasize your business acumen and collaborative approach.

Portfolio Presentation Strategy:

• Select 2-3 Strong Case Studies: Choose projects that best showcase your senior-level UX design, transformation consulting, and impact-driven approach.

• Focus on the "Why" and "How": Clearly articulate the problem, your strategic approach, the user research, your design process, and the rationale behind key decisions.

• Quantify Impact: Present measurable results (NPS improvements, conversion rate increases, efficiency gains, cost reductions). If exact numbers aren't available, provide qualitative evidence of success.

• Explain Your Role: Be clear about your specific contributions, especially if you worked in a team.

• Demonstrate Adaptability: Show how you adapted your methods to the project's specific context and constraints.

• Prepare for Questions: Anticipate questions about challenges, trade-offs, scalability, and how your solutions align with broader business goals.

📝 Enhancement Note: The interview preparation advice focuses on demonstrating strategic thinking, business impact, and strong consulting skills, which are paramount for this transformation-focused UX role.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided SmartRecruiters link.

• Customize Your Resume: Ensure your resume highlights your 7+ years of senior UX design experience, emphasizing digital transformation, omnichannel strategy, user research, prototyping, and stakeholder management. Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 impactful case studies that demonstrate your ability to drive transformation, improve customer journeys, and deliver measurable business value. Tailor your portfolio presentation to Covéa's context if possible.

• Prepare Your "Elevator Pitch": Be ready to concisely explain your background, your approach to UX transformation, and why you are a strong fit for Covéa.

• Research Covéa: Familiarize yourself with Covéa's brands (MAAF, MMA, GMF), their mission, and their digital presence. Understand the challenges and opportunities within the insurance sector.

• Practice Presentation Skills: Rehearse presenting your portfolio and answering potential interview questions, focusing on clarity, conciseness, and impact.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.