Quantitative User Researcher (m/w/d)

📍 Job Overview

Job Title: Quantitative User Researcher (m/w/d)

Company: TIMOCOM GmbH

Location: Erkrath, North Rhine-Westphalia, Germany

Job Type: Full-time

Category: User Research / Market Research

Date Posted: February 27, 2026

Experience Level: Senior Specialist

🚀 Role Summary

• This role is focused on driving product innovation through rigorous user research, bridging the gap between user needs and product development.

• Key responsibilities include designing and executing both qualitative and quantitative research studies to uncover actionable insights within the B2B logistics sector.

• The position requires close collaboration with cross-functional teams, including Product Management, UX Design, and Marketing, to inform product strategy and user experience enhancements.

• Success in this role hinges on the ability to translate complex data into clear, impactful recommendations for stakeholders, directly influencing product roadmaps.

📝 Enhancement Note: While the title is "Quantitative User Researcher," the description clearly indicates a hybrid approach encompassing both qualitative and quantitative methodologies, as well as broader market research. This role appears to be a Senior User Researcher or Lead User Researcher position given the 5+ years of experience requirement and the expectation to independently lead studies and present recommendations.

📈 Primary Responsibilities

• Proactively identify opportunities for user research, defining critical research questions, hypotheses, and key performance indicators (KPIs) aligned with product goals.

• Design, plan, and execute a range of user research studies, including surveys, interviews, usability tests, and competitive analysis, utilizing both qualitative and quantitative methodologies.

• Independently conduct data collection using various research tools and platforms, ensuring data integrity and comprehensive capture of user behaviors, needs, and pain points.

• Analyze and interpret research findings, employing statistical evaluation and qualitative synthesis to derive actionable insights and strategic recommendations.

• Present research outcomes and strategic recommendations clearly and persuasively to product teams, management, and other stakeholders, driving data-informed decision-making.

• Collaborate closely with Product Managers, UX Designers, Product Owners, and Marketing teams to ensure research findings are effectively integrated into product development cycles and marketing strategies.

• Contribute to the continuous improvement of user research processes and methodologies within the organization, sharing best practices and insights.

• Stay abreast of industry trends, emerging research techniques, and best practices in user research and market analysis.

📝 Enhancement Note: The responsibilities emphasize a proactive and independent approach, suggesting the candidate will be a key driver of the research function. The mention of "proaktive Festlegung von Maßnahmen und Methoden" points to strategic planning and ownership of the research process.

🎓 Skills & Qualifications

Education:

Experience:

Required Skills:

• Expertise in designing and conducting a variety of qualitative research methods (e.g., in-depth interviews, focus groups, contextual inquiry).

• Proficiency in designing and executing quantitative research methodologies, including surveys, A/B testing, and statistical analysis.

• Strong command of data analysis and interpretation, including statistical evaluation techniques.

• Demonstrated experience with usability evaluation methods and conducting user interviews.

• Excellent communication and presentation skills, with the ability to articulate complex findings and recommendations to diverse audiences.

Preferred Skills:

• Prior experience or knowledge within the logistics, transport, or freight forwarding industries.

• Familiarity with specialized user research and statistical analysis software.

• Experience with data visualization tools for presenting research findings.

• Understanding of product development lifecycles and agile methodologies.

📝 Enhancement Note: The experience requirement of "mindestens fünf Jahre Berufserfahrung" and the expectation to lead studies independently suggest a senior-level role. The preference for logistics industry experience is a significant advantage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A portfolio showcasing a range of user research projects, clearly demonstrating your ability to define research objectives, select appropriate methodologies, and execute studies.

• Evidence of successful application of both qualitative and quantitative research techniques, with clear articulation of the research process followed.

• Case studies demonstrating how your research insights have directly influenced product design, strategy, or business outcomes.

• Examples of data analysis and interpretation, including statistical outputs and qualitative synthesis, presented in a clear and digestible format.

Process Documentation:

• Candidates will be expected to articulate their process for defining research questions and hypotheses in collaboration with product teams.

• Demonstrations of how you have independently led and executed market research and usability studies, from planning to analysis.

• Examples of how you translate raw data (qualitative and quantitative) into actionable recommendations for product managers, UX designers, and other stakeholders.

• Understanding of best practices in data collection using qualitative and quantitative tools.

📝 Enhancement Note: While not explicitly stated, a strong portfolio is critical for senior research roles. The emphasis on "actions and methods for derivation, implementation, and verification of implemented user requirements" suggests a need to see how candidates operationalize research findings into tangible product improvements.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Flexible working arrangements, including hybrid work options with 2 days per week in the office.

• Opportunity to work remotely from abroad for up to 120 days per year.

• Access to an extensive internal training platform with over 20,000 courses and structured development plans.

• Health initiatives, including stress checks, back courses, and running groups.

• After-work events to foster team cohesion.

• Sustainable mobility options: E-bike or bicycle leasing, subsidized job ticket, or travel allowance.

• Support for families: Childcare spots and parent-child offices.

• A collaborative, cooperative, and "eye-level" work environment.

Working Hours:

• Full-time employment, typically around 40 hours per week, with flexibility in terms of location and potentially some flexibility in daily start/end times, aligning with the hybrid work model.

📝 Enhancement Note: The salary estimate is based on general German market data for senior roles in IT/Research and the specific location. Actual compensation may vary based on individual experience, qualifications, and negotiation. The benefits package is extensive and highlights a strong focus on employee well-being, development, and work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: The company operates within the Logistics and Digital Solutions sector, specifically focusing on transforming the freight transport industry with digital tools. TIMOCOM GmbH is a significant IT employer in this space, emphasizing innovation and a forward-thinking approach.

Company Size: With over 700 employees, TIMOCOM GmbH is a well-established, medium-sized international company, indicating a stable yet dynamic work environment with opportunities for impact.

Founded: Over 25 years ago, TIMOCOM has a long history of pioneering digital change in the logistics sector, suggesting a culture that values experience, stability, and continuous evolution.

Team Structure:

• The User Researcher will be part of the "Products & Portfolio" department, working closely with product teams.

• This implies a matrixed structure where the researcher collaborates with Product Managers, UX Designers, Product Owners, and Marketing.

Methodology:

• The company emphasizes "smart, safe, and simple" solutions for logistical challenges, indicating a focus on efficiency, reliability, and user-friendliness.

• The culture is described as one of "Mut, Kreativität, Leidenschaft und Teamgeist" (Courage, Creativity, Passion, and Team Spirit), suggesting an environment that encourages innovation and collaboration.

• Data-driven decision-making is a core component, with user research playing a vital role in informing product development.

Company Website: https://www.timocom.com/

📝 Enhancement Note: The company's longevity and its role as an "Innovationsmotor" suggest a culture that balances established expertise with a drive for digital transformation. The focus on B2B logistics provides a specific market context for user research.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior Specialist, indicating a level of expertise and autonomy beyond an entry-level or mid-level researcher. It suggests a significant contribution to research strategy and execution. In a typical operations or GTM context, this would be equivalent to a Senior User Researcher or Lead User Researcher, responsible for guiding research initiatives.

Reporting Structure: The role reports within the "Products & Portfolio" department and collaborates extensively with Product Managers, UX Designers, and Product Owners. While a direct reporting line isn't specified, it's likely to be to a Head of Product, Head of UX, or a Research Lead if one exists.

Operations Impact: The User Researcher's impact is direct and substantial, as their findings and recommendations will shape product development, user experience, and ultimately, the success of TIMOCOM's digital solutions in the logistics market. This role is crucial for ensuring products meet user needs and drive adoption.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific quantitative or qualitative research methodologies, or to specialize in the logistics sector.

• Leadership Development: Potential to grow into a Lead User Researcher role, mentoring junior researchers, and taking ownership of the entire research function's strategy.

• Cross-functional Advancement: Possibility to transition into Product Management, UX Strategy, or Marketing roles by leveraging deep user understanding.

• Industry Expertise: Becoming a subject matter expert in user behavior within the complex B2B logistics industry.

• International Exposure: The opportunity to work abroad for extended periods can broaden cultural understanding and research perspectives.

📝 Enhancement Note: The "Senior Specialist" title, coupled with 5+ years of experience and leadership expectations, points towards a role with significant growth potential, either through specialization or leadership within the UX/Product research domain.

🌐 Work Environment

Office Type: The company offers "TEAMocom Spaces" and a hybrid work model, indicating a modern office environment designed for collaboration and flexibility. The requirement to work 2 days per week in the Erkrath headquarters suggests a focus on in-person interaction for key team activities.

Office Location(s): The primary office location is Timocom Platz, 40699 Erkrath-Hochdahl, Germany. The company also mentions being able to work from abroad for up to 120 days a year, indicating flexibility beyond the main office.

Workspace Context:

• The hybrid model fosters a blend of focused individual work (potentially remote) and collaborative team sessions in the office.

• The "TEAMocom Spaces" likely include modern meeting rooms, collaborative work areas, and potentially quiet zones to support diverse working styles.

Work Schedule:

• Full-time employment (likely 40 hours/week) with a hybrid arrangement. This offers a balance between structured workdays and the flexibility to manage personal commitments, which is beneficial for deep analytical work and data interpretation.

📝 Enhancement Note: The hybrid model with specific in-office days is a key feature, designed to balance the benefits of remote work with the advantages of face-to-face collaboration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application, resume, and portfolio to assess qualifications and experience.

• Hiring Manager Interview: A discussion focused on your experience, research methodologies, and understanding of the role's responsibilities. This will likely involve behavioral questions.

• Skills Assessment/Case Study: A practical exercise where you might be asked to analyze a research problem, propose a methodology, or interpret a dataset. This is where your portfolio will be crucial for demonstrating your approach.

• Team Interview: Meeting with key collaborators (e.g., Product Managers, UX Designers) to assess cultural fit, communication style, and ability to work in a team environment.

• Final Interview: Potentially with a senior leader to discuss strategic alignment and overall fit within the company.

Portfolio Review Tips:

• Highlight B2B Experience: Showcase projects conducted in a B2B context, especially if related to software or complex platforms.

• Demonstrate Methodological Breadth: Include examples of both qualitative and quantitative studies, clearly explaining why you chose specific methods.

• Showcase Impact: For each project, clearly articulate the problem, your approach, the insights derived, and the tangible impact on the product or business. Use metrics where possible.

• Structure for Clarity: Organize your portfolio logically, perhaps by project or by methodology. Use clear headings, concise descriptions, and compelling visuals.

• Explain Your Process: Be prepared to walk through your thought process, from initial research questions to final recommendations, highlighting your analytical and problem-solving skills.

Challenge Preparation:

• Research Design: Be ready to outline how you would approach researching a specific user problem within the logistics domain.

• Data Interpretation: Prepare to analyze sample data (quantitative or qualitative) and derive actionable insights.

• Stakeholder Communication: Practice articulating complex research findings in a concise and persuasive manner, tailored to different audiences.

• Tool Proficiency: Be prepared to discuss your experience with common user research and data analysis tools.

📝 Enhancement Note: The emphasis on "measures and methods for derivation, implementation, and verification of implemented user requirements" suggests that interviewers will be looking for a structured, results-oriented approach to research.

🛠 Tools & Technology Stack

Primary Tools:

• User Research Platforms: Experience with tools for conducting surveys, usability testing, and user interviews (e.g., SurveyMonkey, Typeform, UserTesting.com, Lookback, Maze).

• Data Analysis Software: Proficiency in statistical analysis tools (e.g., SPSS, R, Python libraries like Pandas/NumPy) and qualitative data analysis software (e.g., NVivo, Dovetail).

• Collaboration Tools: Familiarity with tools used for team collaboration and project management within product development cycles (e.g., Jira, Confluence, Slack, Microsoft Teams).

Analytics & Reporting:

• Data Visualization Tools: Experience creating dashboards and reports using tools like Tableau, Power BI, or similar.

• Web Analytics: Understanding of web analytics platforms (e.g., Google Analytics) for understanding user behavior on digital platforms.

CRM & Automation:

• While not directly a CRM role, understanding how user research integrates with CRM data (e.g., Salesforce, HubSpot) to segment users and inform outreach could be beneficial. Familiarity with marketing automation platforms might also be relevant for understanding user engagement.

📝 Enhancement Note: The explicit mention of "qualitative and quantitative tools" and "statistical evaluation" implies a need for hands-on experience with a range of research and analytical software.

👥 Team Culture & Values

Operations Values:

• Innovation & Courage: Encouraging new ideas and the courage to challenge the status quo in the logistics sector.

• Data-Driven Decisions: A strong emphasis on using data and user insights to guide product development and business strategy.

• Collaboration & Teamwork: Fostering a cooperative environment where all team members contribute and support each other.

• Efficiency & Simplicity: Striving for "smart, safe, and simple" solutions that are effective and easy to use.

• Passion & Dedication: A commitment to the mission of transforming the logistics industry.

Collaboration Style:

• Cross-functional Integration: The role is designed for close collaboration with Product Management, UX Design, and Marketing, requiring strong interpersonal and communication skills.

• Open Communication: The hybrid model and emphasis on direct exchange suggest a culture that values open dialogue and feedback.

• Process-Oriented: A focus on structured methodologies for research, analysis, and product development, ensuring consistent quality and impact.

📝 Enhancement Note: The company's stated values of "Mut, Kreativität, Leidenschaft und Teamgeist" are central to their culture and will likely influence how team members interact and approach their work.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of B2B Logistics: Understanding the intricate workflows, diverse user roles, and specific pain points within the B2B logistics sector can be challenging.

• Balancing Qualitative and Quantitative Data: Effectively integrating insights from both types of research to form a holistic understanding of user needs.

• Driving Action from Insights: Ensuring that research findings are not just presented but actively adopted and implemented by product teams.

• Remote/Hybrid Collaboration: Navigating the nuances of remote and hybrid team dynamics to maintain effective research collaboration and communication.

Learning & Development Opportunities:

• Deepen Logistics Industry Knowledge: Gaining specialized expertise in a critical and evolving industry.

• Advanced Research Techniques: Opportunities to explore and implement cutting-edge qualitative and quantitative research methods.

• Cross-functional Impact: Developing a broader understanding of product strategy, UX design principles, and marketing initiatives.

• Mentorship: Potential to be mentored by experienced product leaders or to mentor junior researchers as the team grows.

• Extensive Training Resources: Access to over 20,000 courses on the internal platform allows for continuous skill development across various domains.

📝 Enhancement Note: The challenges are inherent to the role and industry, offering significant opportunities for professional growth and skill enhancement.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you identified a critical user need through research that significantly impacted a product's direction. What was your process?" (Focus on problem definition, methodology, insight generation, and impact).

• "How do you approach balancing conflicting user feedback or differing opinions among stakeholders regarding research findings?" (Focus on negotiation, data-driven persuasion, and stakeholder management).

Company & Culture Questions:

• "What interests you about the logistics industry and TIMOCOM's role in it?" (Demonstrate research into the company and industry).

• "How do you see your role as a User Researcher contributing to TIMOCOM's mission of transforming the logistics sector?" (Align your skills with the company's goals).

Portfolio Presentation Strategy:

• Select High-Impact Projects: Choose 2-3 projects that best showcase your quantitative and qualitative skills, B2B experience, and ability to drive impact.

• Structure Your Narrative: For each project, clearly outline: the business/user problem, your research objectives, the methodologies used, your specific role, key findings, actionable recommendations, and the resulting impact (quantified if possible).

• Be Prepared for Deep Dives: Anticipate questions about your methodology choices, data analysis techniques, and how you handled challenges or unexpected results.

• Tailor to TIMOCOM: If possible, subtly connect your past work to challenges or opportunities within the logistics sector or B2B software.

📝 Enhancement Note: Prepare specific examples that highlight your ability to not only conduct research but also to translate findings into actionable strategies that drive business value.

📌 Application Steps

To apply for this Quantitative User Researcher position:

• Submit your application through the provided SmartRecruiters link, ensuring your resume and cover letter are tailored to the role.

• Portfolio Customization: Curate your portfolio to prominently feature B2B user research projects, demonstrating your expertise in both qualitative and quantitative methodologies and their impact on product development.

• Resume Optimization: Highlight keywords from the job description (e.g., "User Research," "Market Research," "Quantitative Tools," "Qualitative Tools," "Data Analysis," "B2B," "Usability Evaluation") and quantify your achievements with specific metrics where possible.

• Interview Preparation: Practice articulating your research process, methodologies, and how you translate insights into actionable recommendations. Prepare case studies that showcase your problem-solving skills and impact.

• Company Research: Thoroughly research TIMOCOM GmbH, its marketplace, its position in the logistics industry, and its company culture to demonstrate genuine interest and alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.