Quality Systems & Design Manager

📍 Job Overview

Job Title: Quality Systems & Design Manager

Company: Jabil

Location: St. Petersburg, FL, United States (with travel to Lexington, KY)

Job Type: FULL_TIME

Category: Quality Operations / GTM Operations Support

Date Posted: April 1, 2026

Experience Level: Mid-Senior Level (6-8+ years)

Remote Status: Hybrid (Primarily on-site in St. Petersburg, FL, with ~30% travel)

🚀 Role Summary

• Drive the standardization and continuous improvement of quality systems, procedures, and policies across diverse Jabil work streams and sites.

• Ensure robust alignment of quality and manufacturing systems with customer expectations and stringent regulatory requirements.

• Proactively enhance customer metrics and satisfaction through systematic quality initiatives and data-driven insights.

• Facilitate seamless program transfers between Jabil facilities by acting as a key liaison and supporting critical data and knowledge exchange.

• Provide essential technical assistance and support for new facility startups and quality project implementations.

📝 Enhancement Note: While the title "Quality Systems & Design Manager" might typically fall under a Quality department, the emphasis on "standardization of quality systems, procedures, and policies across various Jabil work streams," acting as a "liaison between Jabil sites for program transfers," and providing "support and technical assistance to new facility and/or quality project startups" strongly indicates a role with significant operational impact. This role requires a blend of quality management principles and operational execution, aligning it with operations functions that support GTM (Go-To-Market) strategies through reliable manufacturing and efficient processes.

📈 Primary Responsibilities

• Lead and coordinate the comprehensive standardization of quality systems, procedures, and policies across multiple Jabil work streams and global sites.

• Develop, implement, and maintain quality strategies that align with and support overarching campus and business unit strategic directions.

• Ensure that current and future quality and manufacturing systems consistently meet or exceed customer specifications and all applicable regulatory requirements.

• Actively review and promote improvements in key customer metrics to drive enhanced customer satisfaction and loyalty.

• Serve as a critical liaison between Jabil sites during program transfers, contributing to transfer plans, timelines, data/knowledge transfer, and launch activities.

• Provide dedicated support and expert technical assistance for the startup of new facilities, workcells, and quality projects.

• Foster a communication forum for the exchange of ideas and information across departments, adapting communication styles for maximum effectiveness.

• Ensure the appropriate handling of all sensitive and confidential information, adhering to company security policies.

📝 Enhancement Note: The responsibilities listed are heavily focused on process implementation, standardization, and cross-site coordination, which are core to operations management. The role's involvement in program transfers and new facility startups directly impacts the operational readiness and efficiency of the business, supporting GTM objectives by ensuring product quality and timely delivery.

🎓 Skills & Qualifications

Education:

Experience:

• 6-8+ years of progressively responsible experience in a quality assurance, quality systems, or operations management role within a technical, manufacturing, or complex operational environment.

• Demonstrated experience in developing and implementing quality strategies and systems.

• Proven track record of leading cross-functional projects and driving standardization initiatives.

Required Skills:

• Quality Systems Management: Deep understanding of quality management systems (e.g., ISO 9001, industry-specific standards) and proven ability to design, implement, and standardize them.

• Process Improvement & Standardization: Expertise in identifying process inefficiencies, developing standardized procedures, and implementing best practices across multiple sites.

• Cross-Functional Collaboration & Communication: Excellent verbal and written communication skills, with the ability to effectively communicate complex technical information to diverse stakeholders and adapt communication styles.

• Project Management: Strong project management skills to oversee quality system design, implementation, and program transfer activities, ensuring adherence to timelines and objectives.

• Regulatory Compliance: Familiarity with customer and regulatory requirements relevant to manufacturing and product quality.

• Data Analysis & Metrics Management: Ability to review customer metrics, identify trends, and drive improvements to enhance customer satisfaction.

Preferred Skills:

• Lean Manufacturing / Six Sigma Methodologies: Certification or demonstrated application of Lean or Six Sigma principles for process optimization.

• Change Management: Experience in managing organizational change associated with implementing new systems and procedures.

• International Operations Exposure: Experience working with or across multiple global sites.

• Technical Problem-Solving: Ability to provide technical assistance and troubleshoot quality-related issues during project startups.

📝 Enhancement Note: The "relevant quality position within a technical and/or manufacturing or operations environment" coupled with responsibilities like "standardization of quality systems, procedures, and policies across various Jabil work streams" and "liaison between Jabil sites for program transfers" points to a need for strong operational process acumen, not just pure quality assurance. Therefore, skills related to process optimization, project management of operational rollouts, and cross-site operational coordination are crucial.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Quality System Design & Implementation: Showcase examples of quality systems you have designed, implemented, or significantly improved, detailing the scope, challenges, and outcomes.

• Process Standardization Case Studies: Present case studies demonstrating your ability to standardize procedures, policies, or workflows across multiple teams or sites, highlighting efficiency gains or quality improvements.

• Program Transfer or Project Startup Experience: Include documentation or detailed descriptions of your involvement in program transfers or new project/facility startups, emphasizing your role in ensuring operational readiness and quality integration.

• Metrics Improvement Examples: Provide concrete examples of how you analyzed customer metrics and implemented changes that led to measurable improvements in customer satisfaction or quality performance.

Process Documentation:

• Workflow Design & Optimization: Demonstrate experience in documenting existing processes and designing optimized workflows that enhance efficiency, reduce errors, and ensure compliance.

• System Implementation & Rollout: Showcase your approach to implementing new quality or operational systems, including planning, training, and change management strategies.

• Performance Measurement & Analysis: Illustrate how you establish performance metrics, track progress, and analyze data to drive continuous improvement in quality and operational efficiency.

📝 Enhancement Note: For a role like this, a portfolio is critical. Candidates should be prepared to present tangible evidence of their ability to design, implement, and standardize processes and systems. This includes demonstrating how they've managed complex projects, facilitated cross-site coordination, and driven measurable improvements, which are core to operations success.

💵 Compensation & Benefits

Salary Range:

Based on industry benchmarks for a Quality Systems & Design Manager with 6-8 years of experience in the Tampa/St. Petersburg, FL metropolitan area, the estimated salary range is expected to be between $95,000 - $135,000 annually. This estimate considers the mid-senior level of the role, the required experience, the hybrid work arrangement, and the cost of living in the region.

Benefits:

Jabil offers a comprehensive benefits package designed to support employees and their families:

• Health & Wellness: Medical, Dental, Prescription Drug, and Vision Insurance with Health Reimbursement Account (HRA) and Health Savings Account (HSA) options.

• Financial Security: 401K with company match, Employee Stock Purchase Plan (ESPP).

• Work-Life Balance: Generous Paid Time Off (PTO), Commuter Benefits.

• Professional Development: Tuition Reimbursement, opportunities for continuous learning.

• Insurance: Life Insurance, Accidental Death & Dismemberment (AD&D) Insurance, Disability Insurance.

• Support Services: Employee Assistance Program (EAP), Adoption Assistance, Pet Insurance.

• Recognition & Growth: Annual Merit Increases, opportunities for career advancement.

• Community Engagement: Community Volunteer Opportunities.

Working Hours:

The standard working hours for this role are approximately 40 hours per week, reflecting a typical full-time position. Given the hybrid nature and travel requirements, flexibility will be expected to accommodate project needs, site visits, and potential international project transfers.

📝 Enhancement Note: The salary range is an estimate based on typical compensation for similar roles in the specified location and experience level. Actual compensation may vary. The comprehensive benefits listed are directly from the job description, highlighting Jabil's commitment to employee well-being and development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Manufacturing, Supply Chain Management, Engineering Services. Jabil operates within the complex ecosystem of global manufacturing and supply chain solutions, serving a wide array of industries including aerospace, automotive, healthcare, industrial, and telecommunications. This industry context means a strong emphasis on efficiency, quality, precision, and adaptability.

Company Size: Large Enterprise (Jabil is a global company with over 100 sites worldwide and a significant employee base, typically in the tens of thousands). This size implies a structured environment with established processes, but also opportunities for impact through specialized roles and cross-functional initiatives.

Founded: 1966. With over 60 years of experience, Jabil has a deep-seated history and proven track record in the manufacturing sector, suggesting a culture grounded in experience, stability, and continuous evolution to meet market demands.

Team Structure:

• The role likely sits within a broader Quality or Operations organization, potentially supporting multiple business units or specific product lines.

• Reporting structure may vary, but typically would involve reporting to a Director or VP of Quality, Operations, or Engineering.

Methodology:

• Data-Driven Decision Making: Emphasis on using quality metrics, performance data, and customer feedback to inform strategic decisions and drive improvements.

• Process Standardization & Optimization: A core methodology involving the design, implementation, and continuous refinement of standardized processes to ensure consistency, efficiency, and compliance across operations.

• Customer-Centric Approach: A focus on understanding and meeting customer requirements, translating them into actionable quality standards and operational procedures.

• Global Collaboration: Utilizing a networked approach to share best practices, leverage expertise across sites, and manage complex international operations.

Company Website: https://www.jabil.com/

📝 Enhancement Note: Jabil's scale and industry position suggest a need for managers who can navigate complex organizational structures, drive standardization across diverse operational environments, and contribute to a culture that values precision, efficiency, and customer satisfaction.

📈 Career & Growth Analysis

Operations Career Level: This position represents a mid-to-senior level management role within the operations and quality domain. It requires a solid foundation of experience (6-8+ years) and the ability to lead strategic initiatives, manage complex projects, and influence cross-functional teams. The scope includes both system design and operational implementation, indicating a role that bridges strategic planning with tactical execution in an operational context.

Reporting Structure: The manager will likely report to a senior leader (e.g., Director of Quality, VP of Operations) and will be responsible for influencing and coordinating with site-level managers and teams. This structure provides visibility to higher levels of management and requires strong stakeholder management skills.

Operations Impact: This role has a direct impact on Jabil's ability to deliver high-quality products and services consistently across its global operations. By standardizing quality systems and facilitating seamless program transfers, the manager directly contributes to operational efficiency, customer satisfaction, reduced risk, and ultimately, revenue generation and profitability. Improvements in quality metrics and successful project startups directly support the company's go-to-market effectiveness.

Growth Opportunities:

• Leadership Advancement: Potential to move into senior leadership roles within Quality or Operations, such as Director of Quality Systems, Senior Operations Manager, or Plant Manager, managing larger teams and broader operational scopes.

• Specialization: Opportunity to deepen expertise in specific quality methodologies (e.g., Six Sigma Master Black Belt), operational excellence, or global supply chain management.

• Global Mobility: Given Jabil's international presence, there may be opportunities to take on roles at other Jabil sites globally or lead international projects.

• Strategic Influence: As the role matures, there is potential to influence broader company-wide operational strategies and policies.

📝 Enhancement Note: The role offers a clear path for growth within operations and quality management, emphasizing leadership, strategic thinking, and broad operational influence within a large, global organization.

🌐 Work Environment

Office Type: This role is designated as Hybrid, with the primary base at the Jabil site in St. Petersburg, FL. This suggests a professional office environment within a manufacturing facility, offering access to operational areas, meeting rooms, and collaborative workspaces.

Office Location(s): The primary location is the Jabil facility on Gandy Road in St. Petersburg, FL. Significant travel (up to ~30%) is expected to the Lexington, KY site, necessitating adaptability and strong time management.

Workspace Context:

• Collaborative Environment: Expect a dynamic workspace that requires frequent interaction with site leadership, engineering, manufacturing teams, and potentially customer representatives.

• Operations Tools & Technology: Access to standard office technology, as well as specialized quality management software, ERP systems, and manufacturing execution systems (MES) relevant to Jabil's operations.

• Team Interaction: Opportunities for direct engagement with operational teams on the floor, in project meetings, and during site visits, fostering a hands-on approach to quality system implementation.

Work Schedule: The standard work schedule is approximately 40 hours per week. However, the hybrid nature and travel requirements mean flexibility is key. This includes potentially adjusting hours to accommodate project deadlines, site visits, and cross-time zone collaborations.

📝 Enhancement Note: The hybrid model and travel requirements mean candidates should be comfortable working autonomously, managing their schedules effectively, and adapting to different site environments while maintaining consistent operational support.

📄 Application & Portfolio Review Process

Interview Process:

The interview process for a Quality Systems & Design Manager at Jabil is likely to be multi-stage, focusing on technical expertise, leadership capabilities, and cultural fit.

1. Initial Screening: A recruiter or hiring manager will likely conduct an initial phone screen to assess basic qualifications, experience, and interest.

2. Technical Interview(s): Expect interviews focused on quality systems, process design, standardization methodologies, and manufacturing operations. This may involve scenario-based questions or discussions about past projects.

3. Leadership & Behavioral Interview: Interviews assessing leadership style, problem-solving abilities, communication skills, and how candidates handle challenging situations and stakeholder management.

4. Portfolio Presentation: Candidates will likely be asked to present a portfolio showcasing their experience in designing, implementing, and standardizing quality systems and processes. This is crucial for demonstrating practical application of skills.

5. Cross-Functional Stakeholder Interviews: Interviews with key individuals from different departments (e.g., Engineering, Operations, Program Management) to assess collaboration potential and alignment.

6. Final Interview: May involve senior leadership to discuss strategic alignment and overall fit.

Portfolio Review Tips:

• Structure for Impact: Organize your portfolio with clear case studies that highlight a problem, your solution (process/system design), the implementation steps, and quantifiable results (e.g., % improvement in efficiency, reduction in defects, successful transfer metrics).

• Focus on Standardization: For this role, emphasize examples where you successfully standardized processes or systems across different teams or sites. Detail the challenges and your approach to achieving uniformity.

• Demonstrate Operational Acumen: While quality-focused, highlight how your systems and processes directly supported operational efficiency, manufacturing output, or supply chain reliability.

• Quantify Achievements: Use data and metrics to showcase the impact of your work. Numbers are key to demonstrating ROI and the effectiveness of your contributions.

• Visual Aids: Use diagrams, flowcharts, and dashboards in your presentation to visually represent complex systems and data.

Challenge Preparation:

• Process Design Scenario: Be prepared for a hypothetical scenario where you need to design or improve a quality system or process for a specific manufacturing operation or program transfer.

• Standardization Strategy: Discuss how you would approach standardizing a quality process across two distinct sites with potentially different operational nuances.

• Metrics Analysis: Be ready to analyze sample customer metrics and propose action plans for improvement.

• Stakeholder Alignment: Prepare to discuss how you would gain buy-in and manage expectations from various stakeholders (e.g., site managers, engineers, customers) for new quality initiatives.

📝 Enhancement Note: The emphasis on a portfolio and practical application means candidates must be ready to not just talk about their experience but demonstrate it through concrete examples and structured presentations.

🛠 Tools & Technology Stack

Primary Tools:

• Quality Management Systems (QMS) Software: Experience with platforms like SAP QM, Oracle QMS, Arena PLM, or similar integrated QMS solutions for managing documentation, non-conformances, CAPAs, and audits.

• Enterprise Resource Planning (ERP) Systems: Familiarity with ERP systems such as SAP, Oracle, or Microsoft Dynamics for understanding how quality data integrates with broader business processes.

• Manufacturing Execution Systems (MES): Understanding of MES functionalities for real-time production monitoring, data collection, and quality control on the shop floor.

Analytics & Reporting:

• Business Intelligence (BI) Tools: Proficiency in tools like Tableau, Power BI, or QlikView for creating dashboards, analyzing quality trends, and generating performance reports for various stakeholders.

• Statistical Analysis Software: Experience with Minitab, JMP, or similar tools for statistical process control (SPC), design of experiments (DOE), and root cause analysis.

• Spreadsheet Software: Advanced proficiency in Microsoft Excel for data manipulation, analysis, and reporting.

CRM & Automation:

• Customer Relationship Management (CRM) Systems: Familiarity with systems like Salesforce or Microsoft Dynamics CRM to understand customer feedback loops and how quality impacts customer relationships.

• Project Management Software: Tools such as Microsoft Project, Asana, Jira, or Smartsheet for managing project timelines, tasks, and resources related to quality system implementations and transfers.

• Collaboration Platforms: Proficiency in Microsoft Teams, Slack, or similar tools for communication and collaboration, especially within a hybrid and multi-site environment.

📝 Enhancement Note: While not explicitly listed, this role inherently requires proficiency in systems that manage quality documentation, track production data, and facilitate cross-functional communication and project management. Candidates should highlight experience with tools common in large manufacturing environments.

👥 Team Culture & Values

Operations Values:

• Quality Excellence: A fundamental commitment to delivering products and services that consistently meet or exceed customer expectations and industry standards.

• Efficiency & Optimization: A drive to continuously improve processes, reduce waste, and enhance productivity across all operational areas.

• Collaboration & Teamwork: A belief in the power of collective effort, encouraging open communication and mutual support among teams and departments.

• Customer Focus: A dedication to understanding and meeting customer needs, ensuring their satisfaction through reliable products and responsive service.

• Integrity & Accountability: Upholding high ethical standards and taking ownership of responsibilities and outcomes.

Collaboration Style:

• Data-Driven & Analytical: Decisions and discussions are supported by data and evidence.

• Solution-Oriented: Focus on identifying problems and collaboratively developing practical, effective solutions.

• Cross-Functional Integration: Proactive engagement with various departments (engineering, manufacturing, supply chain, program management) to ensure alignment and seamless execution.

• Feedback-Rich Environment: Encouraging constructive feedback to foster continuous improvement in processes and individual performance.

📝 Enhancement Note: Jabil's focus on being a "trusted partner" and "delivering comprehensive solutions" implies a culture that values reliability, partnership, and a commitment to excellence, which the Quality Systems & Design Manager must embody and promote.

⚡ Challenges & Growth Opportunities

Challenges:

• Standardization Across Diverse Sites: Implementing consistent quality systems and procedures across multiple Jabil sites, each potentially with unique operational characteristics, legacy systems, or local practices.

• Balancing Customer Requirements and Internal Processes: Ensuring that quality systems meet the diverse and sometimes conflicting demands of various customers while remaining efficient and manageable internally.

• Driving Change Management: Overcoming resistance to change and ensuring successful adoption of new quality systems and procedures by diverse teams across different locations.

• Managing Travel Demands: Effectively balancing on-site responsibilities in St. Petersburg with regular travel to Lexington, KY (~30%), and potentially other sites, while maintaining consistent support and project momentum.

• Keeping Pace with Evolving Regulations & Technologies: Staying current with changing industry regulations, customer expectations, and advancements in quality and manufacturing technology.

Learning & Development Opportunities:

• Advanced Quality Methodologies: Opportunities to gain deeper expertise in areas like Six Sigma (potentially pursuing Black Belt certification), Lean Manufacturing, or specialized quality assurance techniques.

• Global Operations Management: Exposure to managing operational quality across international contexts, understanding global supply chain dynamics and diverse regulatory landscapes.

• Leadership Development Programs: Jabil likely offers internal training and development programs for managers to enhance leadership, strategic planning, and team management skills.

• Industry Conferences & Training: Access to external training, webinars, and industry conferences focused on quality management, operational excellence, and manufacturing innovation.

📝 Enhancement Note: This role presents significant challenges related to managing complexity and driving change in a large, distributed organization, which in turn offers substantial opportunities for professional development and career advancement.

💡 Interview Preparation

Strategy Questions:

• Quality System Design: "Describe your approach to designing a new quality management system for a manufacturing process that needs to meet both ISO 9001 and specific customer requirements. What are the key components you would include?" (Focus on structured design, stakeholder input, documentation, and validation.)

• Standardization Across Sites: "How would you go about standardizing a critical quality procedure across two different Jabil sites with varying levels of automation and employee expertise? What are the main hurdles and how would you address them?" (Emphasize communication, pilot programs, training, and change management.)

• Customer Metrics Improvement: "Walk us through a time you identified a decline in key customer quality metrics. What steps did you take to diagnose the root cause, implement corrective actions, and ensure sustained improvement?" (Highlight analytical skills, problem-solving methodology, and data tracking.)

Company & Culture Questions:

• Jabil's Values: "How do you see your approach to quality systems and process design aligning with Jabil's stated values of quality excellence, efficiency, and customer focus?" (Research Jabil's mission/values and connect your experience.)

• Collaboration: "Describe a situation where you had to gain buy-in from multiple departments or site leaders for a new quality initiative. What was your strategy, and what was the outcome?" (Highlight your ability to build consensus and manage diverse stakeholders.)

• Operational Impact: "How do you measure the impact of quality systems on overall operational efficiency and profitability? Can you provide an example?" (Focus on ROI, cost of quality, efficiency gains, and customer satisfaction.)

Portfolio Presentation Strategy:

• "STAR" Method for Case Studies: For each portfolio example, structure your presentation using the STAR method (Situation, Task, Action, Result). Clearly define the context, your specific role, the actions you took, and the measurable results.

• Highlight Standardization & Transfers: Dedicate specific slides or sections to your experience in standardizing processes and managing program transfers. Detail the challenges and your strategic approach.

• Quantify Everything: Ensure your results are backed by data. Use charts and graphs to visually represent improvements in metrics like defect rates, cycle times, customer satisfaction scores, or successful transfer completion rates.

• Focus on Your Role: Be clear about your individual contribution, even within team projects.

• Prepare for Q&A: Anticipate questions about your methodology, decision-making process, and how you would handle specific challenges presented by the interviewer.

📝 Enhancement Note: The interview process will heavily weigh practical experience and problem-solving abilities, especially concerning process standardization and implementation across multiple operational sites. A well-prepared portfolio is non-negotiable for demonstrating these capabilities.

📌 Application Steps

To apply for this Quality Systems & Design Manager position:

• Submit your application through the Jabil Careers portal via the provided link.

• Portfolio Customization: Tailor your resume and cover letter to highlight specific achievements in quality system design, process standardization, and operational project management, using keywords from the job description. Prepare your portfolio showcasing relevant case studies.

• Resume Optimization: Ensure your resume clearly details your experience in technical/manufacturing environments, years of relevant quality experience, and any specific achievements related to customer metrics, regulatory compliance, or process improvements.

• Interview Preparation: Practice articulating your experience using the STAR method, focusing on examples of standardization, program transfers, and driving customer satisfaction. Be ready to discuss your approach to quality strategy and operational challenges.

• Company Research: Thoroughly research Jabil's mission, values, industry position, and recent news to demonstrate your understanding and alignment with their operational culture and strategic goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with Jabil's hiring organization before making application decisions.