PwC Academy - Training Solutions Design - Manager- UAE

📍 Job Overview

Job Title: Training Solutions Design - Manager

Company: PwC MiddleEast

Location: Dubai, United Arab Emirates

Job Type: Full-time

Category: Learning & Development / Consulting Operations

Date Posted: December 08, 2025

Experience Level: 4-5 years

Remote Status: On-site

🚀 Role Summary

• This role is centered on providing expert Learning and Development (L&D) consultancy and designing bespoke training solutions for a diverse client base within the Middle East.

• It involves a deep understanding of client objectives and translating them into effective, innovative learning journeys and methodologies that drive organizational transformation.

• The position requires strong collaboration with Subject Matter Experts (SMEs), instructional designers, and account managers to ensure the successful planning, delivery, and evaluation of learning initiatives.

• A key aspect is the ability to articulate the value proposition of PwC Academy's offerings through compelling proposals and presentations, fostering robust client relationships and contributing to continuous improvement in L&D strategies.

📝 Enhancement Note: While the primary focus is on L&D and training solutions design, the role's consulting nature and client-facing responsibilities align it with operational aspects of professional services, requiring strong project management and business acumen.

📈 Primary Responsibilities

• Deliver expert L&D consultancy and guidance to clients on designing and implementing effective learning journeys and comprehensive training solutions.

• Conduct thorough needs assessments, gap analyses, and discovery workshops to accurately understand client objectives and inform the development of tailored learning programs.

• Design and develop innovative, engaging, and impactful learning solutions, methodologies, and approaches that directly address identified client requirements and business challenges.

• Collaborate closely with internal stakeholders, including subject matter experts, instructional designers, account managers, and delivery teams, to ensure seamless planning and execution of learning experiences.

• Plan and oversee the evaluation of learning solutions to measure their effectiveness, impact, and ROI, providing data-driven insights for continuous improvement and client success.

• Prepare detailed, persuasive proposals and presentations that clearly articulate the value proposition, competitive advantages, and strategic alignment of PwC Academy's learning solutions.

• Cultivate and maintain strong, long-term client relationships through proactive communication, responsiveness, effective problem-solving, and consistent delivery of high-quality solutions.

• Stay current with the latest industry trends, emerging technologies, and best practices in learning and development, particularly within the Middle East context, to ensure innovative and relevant offerings.

• Contribute to the ongoing enhancement of PwC Academy's learning solutions portfolio, processes, and methodologies by providing feedback, sharing insights, and proposing innovative ideas.

• Maintain accurate and organized documentation for all solution deliverables, including project timelines, budgets, scope, and client communications, ensuring compliance with internal standards.

• Ensure all learning solutions are visually appealing, convey information effectively through compelling narratives, and align with PwC's brand standards and client expectations.

📝 Enhancement Note: The responsibilities emphasize a blend of strategic consultation, creative solution design, project execution oversight, and client relationship management, typical of a manager-level role in a professional services or specialized L&D consulting environment.

🎓 Skills & Qualifications

Education: Bachelor's degree or Professional Qualification in Business, Human Resources, Learning & Development, or a closely related field is preferred.

Experience: Minimum of 4-5 years of progressive experience specifically in designing and delivering learning solutions, preferably gained within a corporate L&D function or a professional services/consulting environment.

Required Skills:

• Learning & Development Expertise: Deep understanding of adult learning principles (andragogy), learning design models (e.g., ADDIE, SAM), and best practices in curriculum development.

• Client Relationship Management: Proven ability to build, nurture, and maintain strong client relationships, understand their business needs, and act as a trusted advisor.

• Instructional Design Proficiency: Hands-on experience in designing various learning formats, including instructor-led training (ILT), e-learning, blended learning, and performance support tools.

• Needs Assessment & Analysis: Skilled in conducting comprehensive learning needs analyses (LNAs), performance gap analyses, and stakeholder interviews to identify training requirements.

• Proposal Design & Development: Experience in crafting compelling proposals, statements of work (SOWs), and presentations that articulate solutions, methodologies, and value propositions.

• Communication Skills: Excellent written and verbal communication skills in English and Arabic, with the ability to articulate complex ideas clearly and persuasively.

• Presentation Skills: Confident and effective presenter, capable of engaging diverse audiences and conveying information through compelling storytelling and visual aids.

• Project Management: Ability to manage multiple projects concurrently, define project scope, manage timelines, resources, and budgets effectively to meet deadlines.

• Creative Problem-Solving: Demonstrated capacity for innovative thinking and creative approaches to solving complex learning and development challenges.

• Adaptability & Agility: Proven ability to learn quickly, adapt to changing client needs, market trends, and evolving technologies in the L&D landscape.

• Collaboration: Strong team player with the ability to work effectively with cross-functional teams, SMEs, and external partners.

• Evaluation & Measurement: Experience in designing and implementing evaluation strategies (e.g., Kirkpatrick's levels) to measure learning effectiveness and business impact.

Preferred Skills:

• CIPD/ATD Certifications: Professional certifications such as CIPD (Chartered Institute of Personnel and Development) or ATD (Association for Talent Development) are highly regarded.

• AI in L&D: Familiarity with the application of Artificial Intelligence and emerging technologies in learning and development solutions.

• Learning Technologies: Knowledge of various Learning Management Systems (LMS), Learning Experience Platforms (LXP), authoring tools (e.g., Articulate Storyline, Adobe Captivate), and virtual classroom platforms.

• Business Acumen: Understanding of business strategy, organizational development, and how L&D initiatives contribute to broader business objectives.

📝 Enhancement Note: Given the managerial aspect, skills related to client management, proposal writing, and project oversight are critical. The preference for CIPD/ATD and AI in L&D indicates a forward-looking approach to L&D strategy within PwC Academy.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Learning Solution Designs: Examples of customized learning solutions designed for various client needs, showcasing different modalities (e.g., ILT, e-learning, blended).

• Needs Analysis Case Studies: Demonstrations of how learning needs were identified, analyzed, and translated into actionable training strategies.

• Proposal Samples: Examples of proposals or presentation decks that effectively articulate solution value, methodology, and expected outcomes.

• Evaluation Frameworks: Evidence of how learning program effectiveness and impact were measured, including data analysis and reporting.

• Project Management Documentation: Samples or descriptions of how projects were managed, including scope, timelines, and stakeholder communication.

Process Documentation:

• Workflow Design: Ability to document and optimize workflows for the entire learning solution lifecycle, from needs assessment and design to development, delivery, and evaluation.

• Methodology Standards: Contribution to and adherence to PwC Academy's internal methodologies for learning design, development, and quality assurance.

• Performance Metrics: Documentation of key performance indicators (KPIs) for learning solutions and processes, and how they are tracked and reported.

📝 Enhancement Note: Candidates should be prepared to showcase a portfolio that highlights their end-to-end process in developing and delivering impactful learning solutions, emphasizing a structured, data-informed approach.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Manager-level Training Solutions Design role in Dubai, UAE, with 4-5 years of experience, the estimated annual salary range is AED 200,000 - AED 300,000. This range can vary based on the candidate's specific qualifications, experience, and negotiation.

Benefits:

• Competitive Salary: As indicated in the estimated range.

• Comprehensive Health Insurance: Including medical, dental, and vision coverage for employees and potentially dependents.

• Life and Disability Insurance: Providing financial security for employees and their families.

• Annual Leave: Generous paid time off for vacation and personal needs.

• Professional Development: Access to PwC's extensive learning and development resources, including internal training programs, external courses, and certifications.

• Performance Bonuses: Potential for performance-based bonuses tied to individual and company achievements.

• Retirement Savings Plan: Contributions to a pension or savings scheme as per UAE labor law and company policy.

• Relocation Assistance: May be provided for candidates relocating to Dubai.

• Employee Assistance Program (EAP): Confidential support services for personal and professional well-being.

Working Hours: The standard working week in the UAE is typically Sunday to Thursday. For this role, expect around 40 hours per week, with potential for extended hours based on project demands and client needs. Flexibility may be offered, but the role is primarily on-site.

📝 Enhancement Note: The salary estimate is based on research of similar roles in Dubai, considering PwC's standing as a major professional services firm and the specific experience level. Benefits are standard for large multinational corporations in the region.

🎯 Team & Company Context

🏢 Company Culture

Industry: Professional Services (Consulting, Assurance, Tax, Advisory) with a specialized focus on Education and Talent Development through PwC Academy. The broader PwC network operates across diverse sectors, enabling cross-pollination of insights.

Company Size: Part of a global network (152 countries) with a significant presence in the Middle East (over 12,000 professionals). This suggests a large, well-resourced organization with established processes and a global perspective.

Founded: PwC has a long history, with its origins tracing back to the mid-19th century. PwC Middle East has contributed for over 40 years, indicating deep regional experience and stability.

Team Structure:

• The role sits within the Management Consulting practice, specifically within PwC Academy, which focuses on talent and skills development.

• The Training Solutions Design Manager will likely be part of a dedicated L&D consulting team, reporting to a Senior Manager or Director.

Methodology:

• Data-Driven Solutions: Emphasis on using data from needs assessments and evaluations to design and refine learning solutions.

• Agile & Iterative Design: Likely employs agile principles for solution development, allowing for flexibility and adaptation based on feedback.

• Client-Centric Approach: Solutions are designed to meet specific client objectives and business challenges, ensuring relevance and impact.

• Technology Integration: A tech-forward approach, leveraging various learning technologies and digital tools to enhance learning experiences.

Company Website: https://www.pwcacademy-me.com/

📝 Enhancement Note: PwC's reputation implies a culture of professionalism, excellence, and a strong emphasis on client service. The PwC Academy unit specifically champions innovation in talent development and regional transformation.

📈 Career & Growth Analysis

Operations Career Level: This is a Manager-level position within the consulting framework, indicating a significant level of responsibility for client engagements, solution design, and potentially team leadership or mentorship. It signifies a move beyond individual contribution to strategic oversight and client advisory.

Reporting Structure: The Manager will likely report to a Senior Manager or Director within PwC Academy or the broader Management Consulting practice. They will manage their own client projects and potentially oversee junior team members or subject matter experts assigned to specific engagements.

Operations Impact: The role directly impacts client organizations' ability to transform and achieve their strategic goals through enhanced workforce capabilities. Success in this role contributes to PwC's reputation as a leader in talent development and professional services, driving revenue and client satisfaction.

Growth Opportunities:

• Leadership Development: Potential to progress to Senior Manager, Director, or Partner roles within PwC Consulting, leading larger teams and more complex engagements.

• Specialization: Opportunity to develop deep expertise in specific areas of L&D, such as digital learning, AI in education, leadership development, or specific industry verticals.

• Cross-Functional Mobility: Possibility to move into other areas of Management Consulting or different service lines within PwC Middle East or globally.

• Continuous Learning: Access to PwC's vast internal learning resources, certifications, and global knowledge network to continuously upskill and stay ahead of industry trends.

• Mentorship: Opportunities to mentor junior consultants and contribute to the development of the next generation of L&D professionals.

📝 Enhancement Note: This role offers a clear career path within a prestigious global firm, with opportunities for both vertical advancement and horizontal skill development, crucial for long-term career growth in the operations and consulting space.

🌐 Work Environment

Office Type: The role is based in Dubai, a major international business hub. PwC typically offers modern, collaborative office spaces designed to facilitate teamwork, client meetings, and focused work.

Office Location(s): Specific office details are not provided, but PwC Middle East has offices across multiple countries, with a significant presence in Dubai. This suggests a professional, well-equipped workspace.

Workspace Context:

• Collaborative Environment: Offices are designed to encourage interaction, knowledge sharing, and team-based problem-solving, essential for consulting work.

• Technology & Tools: Access to advanced technology, communication tools, and the full suite of PwC's digital resources to support design, analysis, and client delivery.

• Client Interaction: Frequent opportunities to engage with clients, both at PwC offices and potentially at client sites, fostering strong professional relationships.

• Dynamic Pace: The consulting environment is often fast-paced, requiring adaptability and efficient time management.

Work Schedule: Primarily on-site in Dubai, with a standard work week of approximately 40 hours. However, project deadlines and client demands may necessitate flexible working hours or occasional overtime. The emphasis is on delivering results and meeting client expectations.

📝 Enhancement Note: The on-site nature in a dynamic city like Dubai implies a blend of structured office work and client-facing activities, requiring adaptability and a commitment to professional presence.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and resumes, focusing on relevant L&D experience, client-facing skills, and qualifications.

• First Interview: Likely a behavioral and competency-based interview, assessing experience in solution design, client management, problem-solving, and understanding of adult learning principles. This may be with an L&D manager or senior consultant.

• Case Study/Presentation: Candidates may be asked to prepare and present a case study demonstrating their approach to designing a learning solution for a hypothetical client scenario. This assesses analytical skills, strategic thinking, and presentation abilities.

• Technical/Panel Interview: A more in-depth discussion with senior members of the PwC Academy team, potentially including a review of the candidate's portfolio. This stage will probe deeper into technical expertise, industry knowledge, and cultural fit.

• Final Interview: May involve meeting with a Director or Partner to discuss strategic alignment, career aspirations, and confirm suitability for the Manager role.

Portfolio Review Tips:

• Curate Selectively: Focus on 3-5 of your strongest projects that best demonstrate your end-to-end capabilities in learning solution design and delivery.

• Structure for Impact: For each project, clearly outline the client's challenge, your role, the solution designed, the methodology used, the implementation process, and the measurable outcomes/impact. Use a consistent format.

• Quantify Results: Wherever possible, use data and metrics to showcase the effectiveness of your solutions (e.g., improved performance metrics, increased knowledge retention, positive feedback scores, ROI).

• Highlight Innovation: Showcase projects where you introduced novel approaches, technologies, or methodologies.

• Tailor to PwC: Research PwC Academy's offerings and recent projects to subtly align your portfolio examples with their strategic focus areas.

• Be Prepared to Discuss: Articulate your thought process, design choices, and challenges faced during each project.

Challenge Preparation:

• Understand Adult Learning: Be ready to discuss learning theories and how you apply them in practice.

• Client Needs Analysis: Prepare to walk through how you would approach understanding a new client's specific L&D needs.

• Solution Design Principles: Be able to articulate your process for designing effective and engaging learning experiences.

• Evaluation Methodologies: Discuss how you measure the success of training programs and demonstrate ROI.

• Industry Trends: Stay informed about current trends in L&D, including digital transformation, AI, and future of work skills.

• PwC Values: Understand The PwC Professional framework and how your approach aligns with PwC's values.

📝 Enhancement Note: The interview process emphasizes practical application, strategic thinking, and the ability to articulate value, making a well-prepared portfolio and presentation crucial for success.

🛠 Tools & Technology Stack

Primary Tools:

• Learning Management Systems (LMS) / Learning Experience Platforms (LXP): Familiarity with platforms like Cornerstone OnDemand, Workday Learning, Docebo, or similar, for delivering and tracking learning.

• Instructional Design Software: Proficiency in authoring tools such as Articulate Storyline, Adobe Captivate, Camtasia, or similar for creating e-learning modules and multimedia content.

• Collaboration Platforms: Tools like Microsoft Teams, Slack, or Google Workspace for team communication, project management, and document sharing.

• Presentation Software: Advanced skills in PowerPoint, Google Slides, or Keynote for creating compelling client proposals and presentations.

Analytics & Reporting:

• Learning Analytics Tools: Understanding of how to extract and analyze data from LMS/LXP to measure learning effectiveness, engagement, and impact.

• Data Visualization Tools: Familiarity with tools like Tableau, Power BI, or even advanced Excel for creating insightful reports and dashboards.

• Survey Tools: Experience with platforms like SurveyMonkey or Qualtrics for gathering feedback and conducting needs assessments.

CRM & Automation:

• CRM Systems (e.g., Salesforce): Understanding how client interactions and project data are managed within a CRM, particularly for account management and sales support.

• Project Management Software: Tools like Asana, Trello, Jira, or Microsoft Project for managing project timelines, tasks, and resources.

• Content Management Systems (CMS): Basic understanding of how digital learning content is hosted and managed online.

📝 Enhancement Note: While specific tools may vary, a strong foundation in common L&D technologies, project management software, and data analysis tools is expected. The ability to adapt to new platforms is also key.

👥 Team Culture & Values

Operations Values:

• Client Focus: A deep commitment to understanding and exceeding client expectations through tailored, high-impact solutions.

• Excellence & Quality: Upholding high standards in all aspects of work, from solution design to client communication and delivery.

• Innovation & Agility: Embracing new ideas, technologies, and methodologies to drive continuous improvement and stay at the forefront of L&D.

• Collaboration & Teamwork: Fostering a supportive environment where diverse perspectives are valued, and collective effort leads to success.

• Integrity & Professionalism: Adhering to ethical standards and maintaining a high level of professionalism in all interactions.

• Data-Driven Decision Making: Utilizing data and insights to inform strategies, measure impact, and drive continuous improvement in learning solutions.

Collaboration Style:

• Cross-Functional Integration: Working seamlessly with account managers, SMEs, delivery teams, and other PwC service lines to deliver integrated solutions.

• Open Communication: Encouraging transparent and honest communication, providing and receiving constructive feedback to foster growth and improve processes.

• Knowledge Sharing: Actively participating in sharing best practices, insights, and lessons learned within the team and the broader PwC network.

• Partnership Approach: Building collaborative relationships with clients, working together to achieve shared objectives.

📝 Enhancement Note: PwC's culture emphasizes "The PwC Professional" framework, which includes attributes like making a difference, working together, and reimagining the possible. This role aligns with these values through client impact, collaboration, and innovative solution design.

⚡ Challenges & Growth Opportunities

Challenges:

• Client Expectation Management: Balancing diverse client needs and expectations with resource constraints and project timelines.

• Measuring ROI: Demonstrating the tangible business impact and return on investment of L&D initiatives can be complex and requires robust evaluation frameworks.

• Rapidly Evolving L&D Landscape: Keeping pace with new technologies, learning methodologies, and the changing demands of the future workforce requires continuous learning and adaptation.

• Cross-Cultural Communication: Effectively designing and delivering solutions that resonate across diverse cultural contexts within the Middle East region.

• Integrating New Technologies: Successfully incorporating emerging technologies (e.g., AI, VR/AR) into learning solutions in a meaningful and practical way.

Learning & Development Opportunities:

• Advanced L&D Certifications: Pursuing specialized certifications in areas like instructional design, learning analytics, or digital learning strategy.

• Leadership Training: Participating in PwC's leadership development programs to hone management, strategic thinking, and client advisory skills.

• Industry Conferences & Forums: Attending major L&D conferences (e.g., ATD, Learning Technologies) to gain insights and network with peers.

• Mentorship Programs: Engaging in mentorship to receive guidance from senior leaders or to mentor junior colleagues, fostering leadership growth.

• Exposure to Diverse Industries: Working with clients across various sectors provides broad business exposure and deepens understanding of different operational challenges.

📝 Enhancement Note: The challenges presented are inherent to a senior consulting role in a dynamic field, offering significant opportunities for professional growth and skill enhancement.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design a complex learning solution for a client with ambiguous requirements. How did you approach it, and what was the outcome?" (Focus on needs assessment, stakeholder engagement, and iterative design).

• "How do you ensure that learning solutions not only impart knowledge but also drive behavioral change and measurable business impact?" (Discuss evaluation frameworks, ROI, and linking learning to business goals).

Company & Culture Questions:

• "What do you know about PwC Academy's mission and how does your approach to learning solutions design align with it?" (Research PwC Academy's website, values, and strategic goals).

• "How would you contribute to PwC's culture of collaboration and continuous improvement in your role as a Training Solutions Design Manager?" (Highlight teamwork, knowledge sharing, and proactive feedback).

Portfolio Presentation Strategy:

• Start with the 'Why': Clearly articulate the client's business problem or objective that the learning solution aimed to address.

• Show, Don't Just Tell: Use visuals, brief case study summaries, and key data points. Avoid lengthy text-heavy slides.

• Focus on Your Role & Impact: Clearly define your contributions and the specific outcomes achieved. Quantify success metrics whenever possible.

• Explain Your Process: Briefly touch upon the methodologies and tools you used in design, development, and evaluation.

• Be Ready for Deep Dives: Anticipate questions about your design choices, challenges, and how you would adapt the solution.

• Connect to PwC's Needs: Where relevant, draw parallels between your past successes and how they could benefit PwC Academy and its clients.

📝 Enhancement Note: Interview preparation should focus on leveraging past experiences to demonstrate strategic thinking, problem-solving capabilities, client management skills, and a deep understanding of L&D best practices, all within the context of PwC's service offerings.

📌 Application Steps

To apply for this operations position:

• Submit your application through the official PwC careers portal via the provided URL.

• Tailor Your Resume: Ensure your resume highlights quantifiable achievements in learning solution design, client consultancy, project management, and any experience with adult learning principles, instructional design methodologies, and relevant technologies. Emphasize experience in the Middle East if applicable.

• Prepare Your Portfolio: Curate a concise portfolio showcasing 3-5 impactful learning solution design projects. For each, clearly outline the client challenge, your role, the solution, methodology, outcomes, and any metrics demonstrating success. Be ready to present this virtually or in person.

• Research PwC Academy: Thoroughly understand PwC Academy's mission, target audience, service offerings, and recent initiatives. Familiarize yourself with "The PwC Professional" framework.

• Practice Interview Responses: Prepare to answer behavioral and situational questions using the STAR method (Situation, Task, Action, Result), focusing on your experience in solution design, client management, and problem-solving. Practice presenting your portfolio case studies.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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