PT Picture Framer Weekends/Nights

📍 Job Overview

Job Title: PT Picture Framer Weekends/Nights

Company: Michaels Stores

Location: Rockville, Maryland, United States

Job Type: Part-Time

Category: Retail Operations / Customer Service

Date Posted: March 28, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered on providing exceptional customer service within a retail environment, specifically focusing on custom framing solutions.

• Key responsibilities include building customer relationships, driving sales through personalized framing consultations, and ensuring timely, high-quality production of framing orders.

• The position requires maintaining store standards for merchandising, inventory, and a safe, clean workspace, with an emphasis on adhering to Standard Operating Procedures (SOPs).

• This is a hands-on role involving the operation of specialized framing equipment and direct customer interaction for sales and service.

📝 Enhancement Note: While the job title is "PT Picture Framer," the description highlights significant customer-facing and sales responsibilities, indicating a blend of operational execution and direct customer engagement within the retail framework. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer interaction and sales, common in retail environments focused on specialized services.

📈 Primary Responsibilities

• Build and nurture customer relationships by providing personalized custom framing solutions and consultations, acting as a "personal designer."

• Drive sales and production results by effectively guiding customers through framing options and completing orders with a high degree of quality and adherence to deadlines.

• Maintain the ready-made frame department, including single item/single order (SISO) and directed replenishment processes, ensuring visual appeal and stock availability.

• Deliver friendly and helpful customer service, assisting shoppers with locating products, providing solutions, and ensuring a well-merchandised and in-stock store environment.

• Operate the cash register and execute cash handling procedures with accuracy and adherence to company standards.

• Support company-wide shrink and safety programs through diligent adherence to procedures and maintaining a secure environment.

• Participate actively in truck un-load and stocking processes, ensuring compliance with truck standards and budget.

• Acknowledge all customers promptly, assist with product location, and offer solutions to meet their needs.

• Assist with and execute Omni channel processes as required by the business.

• Uphold Standard Operating Procedures (SOPs) and Company programs in all activities.

• Interact positively and respectfully with colleagues, remaining positive and respectful even in challenging situations, and embodying the organization's vision and values.

📝 Enhancement Note: The responsibilities emphasize a balanced approach between direct customer sales/service and operational execution (inventory, production, stocking). The mention of "Elevated ABC Deliver" indicates a specific customer engagement methodology that candidates should familiarize themselves with.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions, though not explicitly stated.

Experience:

• Minimum of 0-2 years of experience in a customer-facing or operational role.

Required Skills:

• Basic computer skills for point-of-sale (POS) systems and internal communication.

• Basic measuring skills for accurate framing and product assessment.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Ability to build rapport and trust with customers to provide tailored solutions.

• Proficiency in cash handling and operating a cash register accurately.

• Ability to work independently and as part of a team in a fast-paced retail environment.

Preferred Skills:

• Previous retail experience, particularly in a specialty or custom service environment.

• Experience in sales, including product or service selling and consultative approaches.

• Familiarity with custom framing processes or artistic/design principles.

• Experience with inventory management and visual merchandising techniques.

📝 Enhancement Note: The "Minimum Type of experience" directly translates to required skills. The "Preferred Type of experience" indicates desired qualifications that would make a candidate stand out. The emphasis on operating specific equipment (framing equipment, glass cutter) is a critical technical skill for this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials: While a formal portfolio isn't explicitly requested for this entry-level, hands-on role, candidates are encouraged to highlight relevant experiences:

• Customer Interaction Examples: Be prepared to discuss instances where you successfully built customer relationships, resolved issues, or provided excellent service that led to positive outcomes (e.g., repeat business, positive feedback).

• Sales Accomplishments: Quantify any sales achievements or contributions, such as exceeding sales targets, upselling, or successfully promoting services.

• Operational Efficiency: Discuss any experience with maintaining organized workspaces, managing inventory, or improving workflow efficiency in previous roles.

• Problem-Solving Scenarios: Be ready to describe how you've handled challenging customer requests or operational issues.

Process Documentation:

• Candidates should demonstrate an understanding of and ability to follow established processes, including:

• Standard Operating Procedures (SOPs) for customer service, sales, production, and store operations.

• Cash handling and register operation protocols.

• Inventory management and replenishment procedures.

• Safety and security protocols within a retail environment.

📝 Enhancement Note: For an entry-level retail operations role focused on framing, a traditional "process portfolio" is less common. Instead, the emphasis is on demonstrating practical experience and the ability to follow established procedures. Candidates should prepare to discuss their past experiences in a way that highlights their aptitude for these core operational and customer service processes.

💵 Compensation & Benefits

Salary Range: $17.75 - $20.90 per hour

Benefits:

• Health Insurance (Medical, Dental, and Vision)

• Paid Time Off (PTO)

• Tuition Assistance

• Generous Employee Discounts

Working Hours:

• Part-time position, with work hours including nights, weekends, and early mornings. The "ai_working_hours": 40 indicates a potential full-time equivalent for calculation, but the "PART_TIME" employment type is definitive.

📝 Enhancement Note: The salary range is provided based on the explicit mention of "Total Base Pay Range." Benefits are listed as per the company's provided information, highlighting common offerings for both full-time and part-time employees. The working hours emphasize flexibility and availability during non-peak business times.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Specialty Framing)

Company Size: Large (Over 1,000 employees based on LinkedIn data for Michaels Stores)

Founded: 1973, headquartered in Irving, Texas.

Team Structure:

• This role is part of a store-level team, likely reporting to a Store Manager or Assistant Manager, with direct supervision from a framing department lead or a designated senior team member.

• Collaboration is expected with fellow store associates across various departments (e.g., general merchandise, craft supplies) and potentially with corporate support for Omni channel processes.

Methodology:

• Customer Engagement: Focus on building relationships and providing personalized solutions, exemplified by the "Elevated ABC Deliver" methodology.

• Operational Excellence: Adherence to Standard Operating Procedures (SOPs) for all tasks, from sales and production to inventory and safety.

• Teamwork: Collaborative environment where associates support each other to meet store goals and customer needs.

• Data-Driven (Implicit): While not explicitly stated for this role, the company's overall structure likely involves tracking sales, production, and inventory metrics to drive performance.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture is centered around creativity, customer service, and operational efficiency within a large retail network. The emphasis on teamwork and adherence to established procedures is critical for consistent customer experience across all locations.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time position focused on specific operational tasks (framing) and customer service within a retail setting. It represents a foundational role in the retail operations track.

Reporting Structure: The role typically reports to a Store Manager or Assistant Store Manager, with daily oversight likely from a Framing Department Lead or Shift Supervisor.

Operations Impact: In this role, the impact is primarily on the individual customer experience (satisfaction with framing solutions) and direct store-level operational efficiency (sales, production quality, store presentation). Contribution to overall company revenue is through direct sales and efficient store operations.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, operating specialized equipment, and advanced customer consultation skills.

• Retail Advancement: Potential to move into roles with more responsibility, such as a Framing Department Lead, Key Holder, Assistant Manager, or Store Manager positions within Michaels Stores.

• Cross-Training: Possibility of gaining experience in other store departments, broadening retail operational knowledge.

• Further Education Support: With tuition assistance benefits, individuals can pursue formal education to enhance their career prospects.

📝 Enhancement Note: This role is positioned as an entry point into retail operations. Growth hinges on demonstrating proficiency in core duties, customer service excellence, and a willingness to take on more responsibility, potentially leading to supervisory or management roles within the Michaels retail structure.

🌐 Work Environment

Office Type: Public retail store setting. The framing area is a dedicated section within the store.

Office Location(s): Rockville, Maryland (specifically 1509 Rockville Pike). This is a physical retail store location.

Workspace Context:

• Customer Interaction Focus: The primary workspace is customer-facing, requiring constant engagement and a positive demeanor.

• Dedicated Framing Area: Operates within a specific "Frame shop" which contains specialized equipment like a glass cutter and heat press. This area requires careful adherence to safety protocols.

• Store Environment: Also involves working on the retail floor for customer assistance, merchandising, and stock replenishment.

• Climate Control: While public areas are climate-controlled, some stock rooms might not be.

Work Schedule:

• Part-time with a requirement for weekend and night availability.

• Work hours are flexible to meet business needs, including early mornings, nights, and weekends.

📝 Enhancement Note: The work environment is dynamic and customer-centric, demanding adaptability and a strong focus on safety and procedure, particularly within the specialized framing area. The schedule requires flexibility to cover various shifts.

📄 Application & Portfolio Review Process

Interview Process: (Anticipated based on typical retail roles)

• Initial Screening: Application review and potentially a brief phone or video screening to assess basic qualifications and availability.

• In-Person Interview: A one-on-one or panel interview with store management (e.g., Store Manager, Assistant Manager) to discuss experience, customer service philosophy, and fit with the company culture.

• Skills Assessment: May include a practical demonstration of basic measuring or an assessment of how you would handle a customer scenario.

• Final Offer: If successful, an offer of employment will be extended.

Portfolio Review Tips:

• While a formal portfolio isn't expected, prepare to discuss your experience using the STAR method (Situation, Task, Action, Result) for behavioral questions.

• Highlight specific examples of:

  • Excellent customer service interactions.
  • Successful sales or upselling situations.
  • Instances where you demonstrated problem-solving skills.
  • Your ability to follow instructions and procedures (e.g., SOPs, safety).

Challenge Preparation:

• Be ready to answer hypothetical questions about how you would handle common retail scenarios:

  • A customer who is unhappy with a framing order.
  • How you would approach a customer who seems unsure about their framing needs.
  • What you would do if you couldn't find a requested item for a customer.
  • How you prioritize tasks when multiple customer needs or operational duties arise simultaneously.

• Demonstrate an understanding of the importance of safety and accuracy in the framing process.

📝 Enhancement Note: The application process for this role will likely be standard for retail entry-level positions, focusing on customer service aptitude, operational reliability, and availability. Candidates should prepare to speak confidently about past experiences that demonstrate these qualities.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Operation of specialized tools such as glass cutters, mat cutters, framing machines (e.g., staple guns, jointers), and potentially heat presses.

• Point-of-Sale (POS) System: For processing transactions, managing customer orders, and handling payments.

• Basic Measuring Tools: Rulers, tape measures for accurate project specifications.

• Computer/Tablet: For accessing internal systems, communication, and potentially design software if applicable.

Analytics & Reporting:

CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology likely involves aspects of CRM, focusing on customer profiling and tailored service. Specific CRM software may be used by management for customer data.

• Order Management Systems: For tracking custom framing orders from creation to completion.

📝 Enhancement Note: Proficiency with basic tools and a willingness to learn specialized equipment are key. Familiarity with POS systems is essential. The role requires an understanding of how individual tasks contribute to broader store operational metrics.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and building lasting relationships through excellent service and quality products.

• Creativity & Passion: Encouraging a love for arts, crafts, and personal expression.

• Integrity & Respect: Upholding ethical standards and treating all individuals with respect.

• Teamwork & Collaboration: Working together to achieve common goals and support one another.

• Efficiency & Quality: Striving for accuracy, timeliness, and high standards in all tasks, especially in custom framing production.

Collaboration Style:

• Cross-Functional Interaction: Working seamlessly with other store associates to ensure a unified customer experience.

• Process Adherence: Collaborative adherence to established SOPs and safety guidelines.

• Feedback Exchange: Openness to receiving and providing constructive feedback to improve individual and team performance.

• Shared Responsibility: Contributing to overall store cleanliness, organization, and stock management.

📝 Enhancement Note: Michaels emphasizes a culture that blends creativity with operational discipline. Team members are expected to be customer-centric, respectful, and team-oriented, while also being diligent in following established procedures.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer consultations, production tasks, store maintenance, and POS operations simultaneously.

• Handling Difficult Customers: Managing customer expectations and resolving issues related to custom orders or store services.

• Maintaining Quality Under Pressure: Ensuring high-quality framing results even during busy periods or tight deadlines.

• Physical Demands: The role involves standing for extended periods, lifting heavy items, and potentially working with sharp tools.

• Learning Specialized Equipment: Mastering the operation and maintenance of framing machinery safely and effectively.

Learning & Development Opportunities:

• Framing Expertise: Developing advanced skills in custom framing design, material selection, and production techniques.

• Customer Service & Sales Training: Enhancing consultative selling skills and customer relationship management.

• Retail Operations Knowledge: Gaining insight into inventory management, merchandising, and store operations.

• Company-Specific Training: Learning Michaels' unique methodologies for customer engagement and operational procedures.

• Tuition Assistance: Opportunity to pursue formal education to advance career prospects in retail or related fields.

📝 Enhancement Note: The role presents opportunities to develop specialized craft skills and customer service expertise within a structured retail environment. Overcoming the challenges relies on adaptability, strong organizational skills, and a commitment to learning.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you went above and beyond to help a customer. What was the situation, and what was the outcome?" (Focus on empathy, problem-solving, and achieving customer satisfaction).

• Sales Approach: "How would you approach a customer who is unsure about what kind of frame they need for their artwork?" (Demonstrate consultative selling, active listening, and product knowledge).

• Problem-Solving: "Imagine a customer is unhappy with a framing order they just received. How would you handle this situation?" (Emphasize de-escalation, understanding the issue, and finding a resolution aligned with company policy).

• Teamwork: "Tell me about a time you had to work closely with a team to accomplish a goal." (Highlight collaboration, communication, and shared responsibility).

Company & Culture Questions:

• "Why are you interested in working for Michaels, specifically in the framing department?" (Show genuine interest in creativity, art, and customer service).

• "What do you know about Michaels' commitment to creativity and customer experience?" (Research the company's mission and values).

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, be prepared to use your resume and verbal responses to showcase relevant skills and experiences.

• For any hands-on skills (e.g., DIY projects, previous work with tools), describe your experience, the tools used, and the outcome.

• If you have examples of creative projects you've completed, be ready to briefly discuss them to showcase your affinity for the arts.

• Emphasize your understanding of precision, measurement, and attention to detail as critical for framing.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service skills, a proactive sales attitude, the ability to follow procedures, and a genuine interest in the arts and Michaels' brand. Be ready to discuss practical scenarios and past experiences.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, retail, sales, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "production," "inventory," and "operating equipment."

• Prepare for Behavioral Questions: Think of specific examples from your past experiences that demonstrate your ability to build customer relationships, handle challenging situations, work in a team, and follow instructions. Use the STAR method for clear and concise answers.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services. Understand their commitment to creativity and customer experience.

• Availability Check: Be clear about your availability for weekends, nights, and early mornings, as this is a key requirement for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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