PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Port St. Lucie, Florida, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing

Date Posted: March 22, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships through personalized custom framing consultations and solutions.

• Drive sales and production targets by expertly crafting high-quality, timely framing orders.

• Maintain visual merchandising standards within the ready-made frame department and other assigned retail areas.

• Uphold company policies and Standard Operating Procedures (SOPs) to ensure operational efficiency and compliance.

• Provide exceptional customer service, assisting shoppers in finding products and offering solutions.

📝 Enhancement Note: While this role is in a retail environment, the core function of custom framing involves a blend of sales, customer consultation, and technical execution, positioning it within a specialized operational niche that requires precision and attention to detail beyond typical retail floor roles.

📈 Primary Responsibilities

• Engage customers proactively, acting as a personal designer to understand their framing needs and recommend suitable solutions using Elevated ABC principles.

• Execute custom framing orders with a strong emphasis on quality craftsmanship and adherence to production timelines.

• Maintain the visual appeal and stock levels of the ready-made frame department, including Special In, Special Out (SISO) and Directed Replenishment processes.

• Deliver friendly and efficient customer service, assisting with product location, problem-solving, and general inquiries.

• Operate the cash register accurately, manage cash handling procedures, and execute all transactions to company standards.

• Participate actively in truck un-loading and stocking processes, ensuring adherence to established truck standards and budget.

• Support the implementation and execution of company-wide shrink and safety programs to foster a secure and efficient work environment.

• Collaborate effectively with team members, demonstrating acceptance, respect, and a positive attitude, especially in challenging situations.

• Assist with and support Omni channel processes, ensuring a seamless customer experience across different sales channels.

📝 Enhancement Note: The emphasis on "Elevated ABC Deliver" suggests a structured sales methodology focused on customer engagement and solution-selling within the framing context. This implies a need for candidates to be coachable and adaptable to specific sales processes.

🎓 Skills & Qualifications

Education: Not specified, but a high school diploma or equivalent is generally expected for entry-level retail positions.

Experience:

• Minimum 0-2 years of experience in a customer-facing role.

Required Skills:

• Basic computer proficiency for system navigation and transaction processing.

• Fundamental measuring skills for accurate order specification.

• Ability to safely and effectively operate framing equipment and a glass cutter.

• Strong verbal communication and interpersonal skills for customer interaction and relationship building.

Preferred Skills:

• Previous retail experience, ideally within a craft, art, or home decor environment.

• Proven experience in selling products or services, with a consultative approach.

• Familiarity with visual merchandising principles.

• Basic understanding of production workflows and quality control.

📝 Enhancement Note: The distinction between "basic" and "preferred" skills highlights that while core technical abilities are necessary, prior retail sales experience is a significant advantage, indicating a focus on sales performance and customer consultation as key drivers for success in this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrations of effective customer engagement strategies, particularly in consultative sales scenarios.

• Examples of maintaining organized and visually appealing retail displays or workspaces.

• Evidence of accurate order processing and adherence to service level agreements (e.g., on-time completion).

Process Documentation:

• While a formal portfolio may not be required for this entry-level role, candidates can prepare to discuss their understanding and application of:

  • Workflow adherence: How they follow established procedures for custom framing orders from consultation to completion.

  • Quality control: Their personal standards for ensuring the quality of their work and identifying potential defects.

  • Customer service protocols: How they handle customer interactions, inquiries, and feedback.

📝 Enhancement Note: For an entry-level role like this, the "portfolio" is less about formal documents and more about the candidate's ability to articulate their past experiences and demonstrate their understanding of key operational processes relevant to custom framing and retail sales during the interview.

💵 Compensation & Benefits

Salary Range:

Based on the part-time nature, entry-level experience, and location in Port St. Lucie, Florida, the estimated hourly wage is likely to be between $12.00 and $16.00 per hour. This estimate is derived from regional retail labor market data for Florida and general industry benchmarks for similar part-time sales and production roles.

Benefits:

• Health Insurance (medical, dental, and vision) for eligible team members.

• Paid Time Off (PTO) for eligible team members.

• Tuition Assistance programs to support continuous learning and development.

• Generous Employee Discounts on Michaels products and services.

Working Hours:

This is a part-time position. Exact hours will vary based on business needs, including nights, weekends, and early mornings. The role requires availability to work flexible schedules.

📝 Enhancement Note: The salary range is an estimation based on typical part-time retail roles in the specified region and experience level. Actual compensation may vary based on specific qualifications, scheduling, and company policies. The provided benefits are standard for retail positions and indicate a commitment to employee well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing)

Company Size: Large (Over 10,000 employees globally, with over 1,300 stores in North America)

Founded: 1973, headquartered in Irving, Texas. Michaels is North America's largest retailer of arts and crafts supplies.

Team Structure:

• The PT Framer will be part of a store-level team, likely reporting to a Framing Department Manager or Store Manager.

• Collaboration is expected with fellow retail associates, including sales floor staff and potentially other specialized department personnel.

Methodology:

• Customer-Centric Approach: Emphasis on building relationships and providing solutions to meet customer needs.

• Operational Excellence: Adherence to Standard Operating Procedures (SOPs) for consistent service delivery and compliance.

• Sales & Production Focus: Drive to achieve sales targets and complete production orders efficiently and with high quality.

• Visual Merchandising: Maintaining an appealing and well-stocked store environment to enhance the shopping experience.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates in a highly competitive retail landscape that emphasizes customer experience, product variety, and in-store expertise. The company's culture is geared towards fostering creativity and providing a positive environment for both customers and employees, with a strong focus on sales and operational efficiency.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate with a Specialized Function. This role serves as a foundational position within Michaels' retail operations, focusing on a specific department (Custom Framing) that requires a blend of sales and technical skills.

Reporting Structure: Typically reports to a Department Manager (e.g., Framing Manager) or the Store Manager. This structure provides direct supervision and guidance for performance and development.

Operations Impact: The PT Framer directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction by delivering high-quality products and excellent service. Their efficiency in production and sales directly affects the store's profitability and customer loyalty.

Growth Opportunities:

• Framing Specialist: Develop advanced framing design and production skills, potentially taking on more complex projects or training new team members.

• Sales Leadership: Progress into roles with greater sales responsibility, such as Assistant Store Manager or Department Manager, focusing on driving team performance and achieving store-level targets.

• Cross-Training: Gain experience in other store departments, broadening operational knowledge and skill sets within the retail environment.

• Company-Wide Opportunities: Potential to move into corporate roles in areas like merchandising, training, or operations management, leveraging retail experience.

📝 Enhancement Note: The growth path for a PT Framer is primarily within the retail store structure, with opportunities to specialize further in framing or move into broader management roles. The company's emphasis on tuition assistance and internal development suggests a commitment to nurturing talent from within.

🌐 Work Environment

Office Type: Public retail store setting with a dedicated Custom Framing department and sales floor.

Office Location(s): Port St. Lucie, FL - 10872 SW Village Pkwy. This location is a typical retail store environment.

Workspace Context:

• The work environment involves direct customer interaction on the sales floor and in the framing area.

• The framing shop is equipped with specialized tools, including a glass cutter and heat press, requiring careful operation.

• Work areas include climate-controlled public spaces and potentially less controlled stock rooms.

Work Schedule:

• This is a part-time role with flexible scheduling.

• Work hours include nights, weekends, and early mornings.

• Availability for diverse shifts is essential to meet business needs.

📝 Enhancement Note: The physical demands and the presence of specialized equipment in the frame shop indicate a work environment that requires both physical stamina and a commitment to safety protocols. The flexible scheduling is typical for part-time retail positions, requiring adaptability from the employee.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review to assess basic qualifications.

• In-Person Interview: A one-on-one or panel interview with the hiring manager (e.g., Store Manager or Framing Manager). This will focus on customer service skills, sales aptitude, and familiarity with framing concepts.

• Skills Assessment: Practical demonstration of basic measuring skills and potentially a brief interaction simulating a customer consultation for a framing project.

• Final Interview/Offer: May involve a final discussion about role expectations, benefits, and compensation.

Portfolio Review Tips:

• While a formal portfolio isn't expected, be prepared to discuss:
  • Customer Service Examples: Describe instances where you excelled in customer service, resolved issues, or built rapport.
  • Sales Experience: Talk about products or services you've sold, your approach to understanding customer needs, and how you closed a sale.
  • Problem-Solving Scenarios: Be ready to share examples of how you handled challenging situations or unexpected problems.
  • Work Ethic: Discuss your reliability, ability to follow instructions, and commitment to quality in previous roles.

Challenge Preparation:

• Candidates may be asked to role-play a customer interaction scenario:

  • How would you approach a customer looking for framing services?
  • How would you handle a customer who is unsure about design choices or budget?
  • How would you address a customer complaint about a framing order?

• Prepare to demonstrate your understanding of the importance of accuracy in measurements and production.

📝 Enhancement Note: The interview process for this role will likely emphasize behavioral questions and situational assessments to gauge a candidate's customer service acumen, problem-solving abilities, and potential to learn specialized framing skills. The "portfolio" in this context is your ability to articulate your past experiences effectively.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Operation of specialized tools such as mat cutters, glass cutters, saws, and heat presses.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate sizing.

• Point of Sale (POS) System: For processing customer transactions, managing sales, and handling cash.

• Basic Computer Skills: Proficiency in using internal computer systems for order entry, inventory lookup, and communication.

Analytics & Reporting:

CRM & Automation:

• The POS system likely has basic CRM functionalities for customer data capture related to transactions.

• No advanced CRM or automation tools are expected for this specific role, but familiarity with digital order systems or Omni channel processes is beneficial.

📝 Enhancement Note: The emphasis is on hands-on operational tools and basic retail technology. Proficiency with the specific framing equipment and POS system will be trained, but a willingness to learn and operate these tools safely and efficiently is crucial.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and building lasting relationships through exceptional service and tailored solutions.

• Creativity & Passion: Embracing the joy of creativity and applying it to customer projects and store presentation.

• Integrity & Respect: Maintaining honesty, transparency, and respect in all interactions with customers and colleagues.

• Efficiency & Quality: Striving for operational excellence by adhering to processes, maintaining high standards of work, and completing tasks accurately and on time.

• Teamwork: Collaborating effectively with fellow team members to achieve common goals and support a positive work environment.

Collaboration Style:

• Cross-Functional Integration: Working alongside sales floor associates to ensure a cohesive customer experience.

• Process-Oriented: Following established procedures for custom framing, order management, and store operations.

• Feedback Exchange: Openness to receiving and providing constructive feedback to improve individual and team performance.

• Shared Responsibility: Contributing to the overall success of the store by supporting various operational tasks as needed.

📝 Enhancement Note: Michaels promotes a culture centered around creativity, customer engagement, and teamwork. Employees are expected to embody these values, contributing to a positive and productive atmosphere that fuels the "joy of creativity."

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales activities while also meeting production deadlines for custom framing orders.

• Technical Skill Acquisition: Learning to operate specialized framing equipment and mastering precise measuring and cutting techniques.

• Customer Expectations Management: Handling diverse customer needs, budgets, and design preferences, ensuring satisfaction with custom solutions.

• Physical Demands: Performing physically demanding tasks such as lifting heavy frames and standing for long periods.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge of framing materials, design principles, and advanced techniques.

• Sales Skills Enhancement: Develop consultative selling skills, product knowledge, and customer relationship management.

• Operational Proficiency: Gain experience in various retail operations, including merchandising, inventory management, and POS operation.

• Career Advancement: Potential to move into leadership roles within the store or explore other opportunities within The Michaels Companies Inc.

📝 Enhancement Note: This role presents an opportunity to build specialized skills in custom framing, which can be a niche expertise. The company's support for learning and development, including tuition assistance, encourages employees to continuously grow and advance their careers.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution for their needs."

• "How would you handle a situation where a customer is unhappy with a custom framing order?"

• "What steps would you take to ensure the quality and accuracy of a custom framing order?"

Company & Culture Questions:

• "What do you know about Michaels and why are you interested in working here?"

• "How do you contribute to a positive team environment?"

• "What does 'customer service' mean to you in a retail setting?"

Portfolio Presentation Strategy:

• Be prepared to discuss specific examples from your past work or volunteer experiences that demonstrate:

  • Your customer service approach and success stories.
  • Your sales skills and ability to meet targets.
  • Your problem-solving capabilities.
  • Your attention to detail and commitment to quality.

• Highlight any experience with tools, crafting, or visual presentation.

📝 Enhancement Note: Focus your preparation on behavioral questions that assess your customer service aptitude, sales potential, and ability to follow procedures. Be ready to provide concrete examples that showcase your skills and align with Michaels' values.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels hiring portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, retail, or hands-on craft/production experience. Use keywords like "customer engagement," "sales consultation," "production accuracy," "visual merchandising," and "SOP adherence."

• Portfolio Preparation: Mentally prepare specific examples from past roles that demonstrate your ability to build customer relationships, solve problems, handle transactions, and work with tools or detailed processes.

• Interview Practice: Practice answering common retail interview questions, focusing on behavioral scenarios and demonstrating your understanding of customer service and sales. Be ready to discuss your interest in custom framing.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly the Custom Framing services, to show genuine interest and cultural alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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