PT Custom Framer

📍 Job Overview

Job Title: PT Custom Framer

Company: Michaels Stores

Location: Gainesville-8171 Stonewall Shops Sq, Gainesville, Florida, United States

Job Type: Part-Time

Category: Retail Operations / Custom Framing

Date Posted: February 22, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer experiences within a retail environment, specifically within the custom framing department.

• Key responsibilities include building strong customer relationships through personalized sales consultations and ensuring the high-quality, timely production of custom framing orders.

• The position requires adherence to Standard Operating Procedures (SOPs), effective cash handling, and contributing to overall store operations, including merchandising and stock management.

• Candidates will utilize basic computer and measuring skills, along with operating specialized framing equipment and a glass cutter, to meet sales and production targets.

📝 Enhancement Note: While the job title "PT Custom Framer" and the provided description emphasize custom framing and sales, the broader context of Michaels Stores as a retail organization means this role also encompasses general retail operations, customer service, and adherence to company-wide SOPs. The role is entry-level, indicating a focus on training and development for core operational tasks.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships by actively engaging them and understanding their needs for custom framing solutions, utilizing the "Elevated ABC Deliver" methodology.
  • Drive sales and production targets by effectively selling custom framing products and services.
  • Acknowledge customers promptly, assist them in locating products, and offer tailored solutions to enhance their shopping experience.

• Custom Framing Production:

  • Complete custom framing orders with a high degree of quality, precision, and adherence to established timelines.
  • Operate framing equipment, including specialized tools like glass cutters and heat presses, safely and efficiently.
  • Maintain the ready-made frame department and other assigned areas, including SISO (Single Item, Single Order) and directed replenishment processes.

• Store Operations & Merchandising:

  • Ensure a safe, clean, and clutter-free store environment by adhering to visual merchandising standards and maintaining assigned areas.
  • Participate actively in truck un-loading and stocking processes, ensuring adherence to truck standards and completion within budget.
  • Maintain the ready-made frame department and other assigned areas, including SISO and Directed Replenishment.

• Operational Compliance & Support:

  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements.
  • Support company-wide shrink and safety programs to minimize loss and maintain a secure workplace.
  • Assist with Omni channel processes, ensuring a seamless customer experience across all touchpoints.

• Transaction Management:

  • Operate the cash register and execute cash handling procedures to company standards, ensuring accuracy and security.

📝 Enhancement Note: The responsibilities highlight a blend of specialized custom framing tasks with broader retail operational duties. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer interaction and sales, requiring candidates to be trained on specific sales techniques for custom framing. Omni channel support indicates the need for familiarity with modern retail fulfillment processes.

🎓 Skills & Qualifications

Education:

Experience:

• 0-2 years of experience in a customer-facing role is suitable for this entry-level position.

• Experience in retail environments is preferred.

Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems and perform basic computer operations.

• Basic Measuring Skills: Precision in taking measurements for custom framing projects.

• Framing Equipment Operation: Proficiency in operating framing machinery and tools.

• Glass Cutting: Competency in safely and accurately cutting glass for framing.

• Customer Service Excellence: Ability to provide friendly, helpful, and solution-oriented service to all customers.

• SOP Adherence: Commitment to following established Standard Operating Procedures and company programs.

• Cash Handling: Accuracy and integrity in managing financial transactions.

Preferred Skills:

• Retail Sales Experience: Proven ability to engage customers, understand needs, and close sales.

• Custom Framing Knowledge: Familiarity with framing techniques, materials, and design principles.

• Visual Merchandising: Understanding of how to present products attractively and maintain store appearance.

• Omni Channel Process Familiarity: Experience with fulfilling online orders or supporting in-store pickup.

📝 Enhancement Note: The required skills are foundational for a retail associate role with a specialized framing component. The emphasis on "basic" skills suggests that extensive prior experience in framing is not a prerequisite, but a willingness to learn and operate specialized equipment is essential. Preferred skills point towards candidates who can quickly become productive in sales and customer engagement.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is unlikely for this entry-level role, candidates should be prepared to discuss past experiences demonstrating their ability to:
  • Execute Tasks Accurately: Provide examples of how you have followed instructions or procedures precisely in previous roles, particularly concerning measurements, product assembly, or order fulfillment.
  • Manage Tasks Efficiently: Showcase instances where you balanced multiple responsibilities, such as serving customers while managing production tasks, and how you prioritized effectively.
  • Learn New Systems: Be ready to discuss your experience learning new software or equipment, highlighting your adaptability and quick learning capabilities.
  • Achieve Results: Share examples of how your efforts contributed to positive customer outcomes or met specific targets in previous roles.

Process Documentation:

• Candidates should be able to articulate their understanding of and willingness to follow established processes, including:
  • Workflow Adherence: Discussing the importance of following defined workflows for custom framing orders, from consultation to completion.
  • Quality Control: Explaining how to ensure the quality of finished framing products according to company standards.
  • Performance Measurement: Demonstrating an understanding that their performance will be measured against sales and production metrics, and how they would approach meeting these.

📝 Enhancement Note: For an entry-level retail position like this, a formal portfolio is not expected. However, candidates should prepare to speak to their capabilities using behavioral examples that align with the job's responsibilities, particularly around task execution, customer interaction, and adherence to processes. The focus is on demonstrating potential and a strong work ethic rather than a pre-existing portfolio of work.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for part-time, entry-level retail custom framing positions in Gainesville, Florida, the estimated hourly wage range is approximately $12.00 - $15.00 per hour.

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance options are available for eligible team members.

• Paid Time Off (PTO): Accrual of paid time off for vacation, sick leave, or personal days.

• Employee Discounts: Generous discounts on Michaels products and services for team members.

• Tuition Assistance: Support for continuing education and professional development.

• Other Benefits: Potential for additional benefits such as 401(k) plans, life insurance, and employee assistance programs, depending on eligibility and employment status.

Working Hours:

• This is a part-time position, with approximately 20-29 hours per week.

• Work hours include nights, weekends, and early mornings, aligning with typical retail operating schedules. Flexibility in scheduling is important.

📝 Enhancement Note: The salary range is an estimation based on common part-time retail roles in the specified location and industry. The benefits listed are directly mentioned in the company description and are typical for a large retail organization. Working hours are confirmed as part-time, with a need for flexibility due to retail operational demands.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing)

Company Size: Large (Over 1,300 stores in North America)

Founded: 1973

Company Slogan: "Michaels is the best place for all things creative."

Team Structure:

• Departmental Focus: This role is part of the retail store team, with a specific focus on the Custom Framing department.

• Reporting Hierarchy: Likely reports to a Store Manager, Assistant Store Manager, or a Framing Department Lead/Manager.

• Cross-Functional Collaboration: Will collaborate with other store associates for general retail operations, customer service, stocking, and potentially assisting customers in other departments.

Methodology:

• Customer-Centric Approach: Emphasizes building customer relationships and providing memorable experiences ("Elevated ABC Deliver").

• Process-Driven Operations: Strong adherence to Standard Operating Procedures (SOPs) for consistency and compliance.

• Quality & Efficiency: Focus on delivering high-quality custom framing products on time, while also contributing to overall store efficiency in stocking and merchandising.

• Data-Informed Decisions: While not explicit for this role, the company likely uses sales data and performance metrics to guide operations and staffing.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates as a large, established retail chain with a strong brand identity centered around creativity. The company culture likely values customer service, teamwork, and adherence to established operational procedures. The framing department represents a specialized service within the broader retail environment.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Associate

Reporting Structure:

Operations Impact:

• Directly impacts store revenue through custom framing sales and general retail transactions.

• Contributes to customer satisfaction and loyalty by providing excellent service and quality products.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, sales strategies, and customer service best practices.

• Advancement within Framing: Potential to grow into a Framing Department Lead or Manager role with increased responsibility and expertise.

• Cross-Departmental Growth: Possibility to move into other retail roles within Michaels, such as Visual Merchandising, Inventory Management, or Assistant Management positions.

• Management Track: For high performers, a path towards Assistant Store Manager or Store Manager roles is often available within large retail organizations like Michaels.

📝 Enhancement Note: This role is positioned as an entry-level opportunity with clear pathways for skill development and career progression within Michaels. The growth potential is significant for individuals who demonstrate strong performance, a willingness to learn, and a commitment to the company's values.

🌐 Work Environment

Office Type: Public Retail Store Setting

Office Location(s):

• Gainesville-8171 Stonewall Shops Sq, Gainesville, Florida.

Workspace Context:

• Customer Interaction Area: Primarily involves assisting customers on the sales floor and within the custom framing consultation area.

• Production Area: The frame shop itself is a workspace containing specialized equipment like a glass cutter and heat press, requiring focus and adherence to safety protocols.

• Stock Room: May involve working in stock rooms, which can vary in climate control and organization.

• Collaborative Environment: Works closely with other store associates and management, fostering a team-oriented atmosphere.

• Technology Integration: Utilizes POS systems, basic computer functions, and potentially other store management software.

Work Schedule:

• Part-time hours, requiring flexibility to work nights, weekends, and early mornings.

• The schedule will be based on store operational needs and customer traffic patterns.

📝 Enhancement Note: The work environment is dynamic and customer-focused, typical of a retail setting. The frame shop adds a specialized production element that requires specific safety awareness and technical skill. Flexibility in scheduling is a key requirement for this role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit resume and complete the online application.

• Screening Call: A brief phone call with HR or a hiring manager to discuss basic qualifications and interest.

• In-Person Interview: Typically involves meeting with the Store Manager or Framing Department Lead. This stage will assess:

  • Customer service skills and approach.
  • Understanding of sales and relationship building.
  • Ability to follow procedures (SOPs).
  • Basic technical aptitude for framing equipment.
  • Fit with the company culture.

• Practical Assessment (Potential): May include a short demonstration of basic measuring skills or a scenario-based question about handling a customer request.

• Final Offer: If successful, a job offer will be extended.

Portfolio Review Tips:

• For this entry-level role, a formal portfolio is not expected. Instead, focus on preparing to discuss your experience through:
  • Behavioral Examples: Be ready to share specific instances from past jobs or experiences that demonstrate your customer service, sales, problem-solving, and ability to follow instructions. Use the STAR method (Situation, Task, Action, Result).
  • Highlighting Relevant Skills: Emphasize any experience with tools, precise tasks, or customer interaction that aligns with framing and retail.
  • Demonstrating Eagerness to Learn: Convey enthusiasm for learning the custom framing craft and operating the equipment.

Challenge Preparation:

• While formal "challenges" are less common for this role, be prepared for scenario-based questions:

  • "How would you handle a customer who is unhappy with their custom framing order?"
  • "Describe a time you had to persuade a customer to purchase a product or service."
  • "How do you ensure accuracy when taking measurements or completing a task?"
  • "What would you do if you couldn't find a product a customer was looking for?"

• Focus on customer-centric solutions, adherence to procedures, and a positive, helpful attitude.

📝 Enhancement Note: The interview process will likely be standard for a retail associate position, with a focus on behavioral questions and assessing soft skills. Candidates should emphasize their customer service aptitude and willingness to learn the technical aspects of custom framing.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Framing Machines/Cutters: For precise cutting of frames and matting.
  • Glass Cutter: For sizing glass or acrylic to fit the artwork.
  • Heat Press: Used in some framing processes for adhesion or finishing.
  • Measuring Tools: Tape measures, rulers, and specialized framing rulers for accurate dimensions.

• Point-of-Sale (POS) System: For processing customer transactions, managing sales, and potentially inventory.

• Basic Computer: For accessing training materials, company communications, and potentially order entry systems.

Analytics & Reporting:

• While direct analytics responsibilities are minimal for this role, performance will likely be tracked via:
  • Sales Reports: Tracking individual sales performance, especially for custom framing.
  • Production Reports: Monitoring order completion times and quality metrics.

CRM & Automation:

• Customer Relationship Management (CRM) Elements: The "Elevated ABC Deliver" methodology implies a focus on customer relationship building, which may involve notes or profiles within the POS or a separate system to track customer preferences or past orders.

• Inventory Management Systems: Used for tracking stock levels of frame materials, mat boards, and ready-made frames.

📝 Enhancement Note: Proficiency with specific framing tools and a POS system is essential. While advanced analytics is not expected, understanding how sales and production metrics are tracked is beneficial. The role integrates hands-on craft skills with standard retail technology.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: The company encourages creativity and a passion for arts and crafts.

• Customer Focus: Prioritizing customer satisfaction, building relationships, and delivering excellent service.

• Teamwork & Collaboration: Working together effectively to achieve store goals and support colleagues.

• Integrity & Accountability: Adhering to company policies, ethical standards, and taking responsibility for tasks.

• Efficiency & Quality: Striving for high-quality work and efficient execution of duties, especially in production.

Collaboration Style:

• Supportive & Helpful: Associates are expected to assist each other, share knowledge, and contribute to a positive team environment.

• Customer-First Mentality: All team members are encouraged to put the customer's needs first.

• Process-Oriented: Collaboration involves working within established SOPs and contributing to process improvements where appropriate.

• Open Communication: Encouraging dialogue and feedback to resolve issues and enhance operations.

📝 Enhancement Note: Michaels emphasizes a culture that fosters creativity, strong customer relationships, and teamwork. Associates are expected to uphold company values, which translate into daily interactions and operational execution.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer service on the sales floor, custom framing consultations, production tasks, and general store duties simultaneously.

• Learning Specialized Skills: Mastering the operation of framing equipment and precise measurement techniques.

• Handling Customer Expectations: Meeting diverse customer needs and expectations for custom framing projects, which can range from simple to highly complex.

• Maintaining Production Quality & Speed: Ensuring high-quality framing work while meeting production deadlines, especially during busy periods.

• Adapting to Retail Schedules: Working flexible hours, including nights, weekends, and holidays, to meet store operational needs.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on custom framing techniques, equipment operation, sales processes, and store procedures.

• Product Knowledge: Deepening understanding of framing materials, art conservation principles, and design trends.

• Sales & Customer Service Skills: Developing consultative selling techniques and advanced customer engagement strategies.

• Operational Efficiency: Learning best practices for inventory management, merchandising, and workflow optimization within the framing department and the store.

• Career Advancement: Opportunities to progress into leadership roles within the framing department or broader store management.

📝 Enhancement Note: The role presents opportunities to develop specialized craft skills and customer-facing sales expertise. The challenges are typical of a retail environment with a specialized service component, requiring adaptability and a strong work ethic.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be ready to discuss how you would handle different customer interactions, e.g., an upset customer, a customer unsure of their needs, or a customer with a unique framing request. Emphasize empathy, problem-solving, and a commitment to finding solutions.

• Sales Approach: Prepare to talk about how you build rapport with customers and understand their needs to recommend products or services. For framing, this might involve asking about the artwork, its intended location, and the desired aesthetic.

• Process Adherence: Discuss the importance of following SOPs and how you ensure accuracy in your work, especially concerning measurements, order details, and cash handling.

• Teamwork: Be prepared to share examples of how you've collaborated effectively with colleagues in previous roles and contributed to a positive team environment.

Company & Culture Questions:

• Motivation for Applying: Articulate why you are interested in Michaels and specifically the Custom Framer role. Highlight your interest in creativity, customer service, or hands-on work.

• Understanding of Michaels: Show you've researched the company, its mission ("fuel the joy of creativity"), and its products/services.

• Fit with Values: Consider how your own work ethic and values align with Michaels' emphasis on creativity, customer focus, and teamwork.

Portfolio Presentation Strategy:

• As mentioned, a formal portfolio isn't required. Instead, focus on:
  • STAR Method: Prepare 2-3 concise stories using the STAR method to illustrate your skills in customer service, sales, problem-solving, or task completion.
  • Quantifiable Achievements: If possible, include any metrics from previous roles (e.g., sales targets met, customer satisfaction scores).
  • Enthusiasm for Craft: Express genuine interest in learning and excelling in custom framing.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service skills, a proactive sales attitude, a commitment to following procedures, and a genuine interest in the creative aspects of the role. Behavioral questions are key.

📌 Application Steps

To apply for this part-time custom framing position:

• Submit Your Application: Complete and submit the online application through the Michaels careers portal.

• Resume Tailoring: Ensure your resume highlights any relevant customer service, sales, retail, or hands-on experience. Quantify achievements where possible.

• Prepare for Behavioral Questions: Think about specific examples from your past that demonstrate your skills in customer interaction, problem-solving, teamwork, and following instructions. Practice using the STAR method.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and the custom framing services they offer. Understand their commitment to creativity and customer experience.

• Practice Your "Elevator Pitch": Be ready to briefly and enthusiastically explain why you are a good fit for the role and what excites you about working at Michaels.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.