Program Design Manager

📍 Job Overview

Job Title: Program Design Manager

Company: Viasat, Inc.

Location: Remote - California, Carlsbad, California, United States

Job Type: FULL_TIME

Category: Program Management / Operations

Date Posted: March 27, 2026

Experience Level: 3+ Years Leading Technical Projects

Remote Status: Remote OK

🚀 Role Summary

• This role is pivotal in designing and implementing robust support models, aligning with Viasat's mission to deliver influential connections globally.

• It requires managing sophisticated programs and coordinating diverse engineering teams to ensure seamless execution of Viasat's innovative technology and service offerings.

• The position emphasizes fostering strong customer relationships and proactively mitigating risks to guarantee successful service delivery for complex products and systems.

• A key aspect involves leading cross-disciplinary teams across multiple organizations and geographic locations, driving high-impact projects for major architectural changes within the service support organization.

📝 Enhancement Note: While the title is "Program Design Manager," the responsibilities and required skills strongly indicate a focus on operationalizing support models and program execution within a technical and government program context, aligning it with a specialized Operations Management or GTM Operations function. The emphasis on "service support organization" and "service delivery" points towards a critical operational role.

📈 Primary Responsibilities

• Manage sophisticated programs, coordinating diverse engineering teams, mitigating risks, and fostering strong customer relationships while ensuring seamless execution from inception to completion.

• Collaborate with service delivery, engineering, and business teams to design and implement effective support models, proactively managing risks, meeting commitments, and resolving complex challenges.

• Demonstrate strong leadership skills for the motivation and direction of cross-disciplinary teams spanning multiple organizations and geographic locations.

• Track high-impact projects focused on major architectural changes and operational improvements within the service support framework.

• Ensure the successful integration of innovative technology and outstanding service offerings into the service support organization, optimizing first customer call success.

📝 Enhancement Note: The responsibilities highlight a blend of strategic program design and tactical operational execution, particularly within a service support context. This suggests a role that bridges product/service development with operational readiness and customer support infrastructure.

🎓 Skills & Qualifications

Education: Bachelor of Science qualification in a related field or comparable experience.

Experience: 3+ years' experience leading technical projects.

Required Skills:

• Proven ability to lead technical projects with a focus on operational execution and support model design.

• Working knowledge of security/cyber technologies and IP networking, crucial for understanding Viasat's advanced technology offerings.

• Familiarity with RF technologies, relevant to Viasat's core business areas and service delivery.

• Demonstrated experience communicating effectively with both technical and non-technical audiences at various organizational levels.

• Validated knowledge and experience with project management methodologies and guidelines (e.g., Agile, Waterfall, hybrid approaches).

• Proven communication skills, both verbal and written, essential for cross-functional team leadership and stakeholder management.

• Experience developing and delivering US Government Programs, indicating a need for understanding complex contracting, compliance, and delivery requirements.

• US Citizenship is required due to the nature of government programs.

Preferred Skills:

• Active PMP Certification, demonstrating advanced project management expertise.

• Extensive problem-solving skills with the ability to drive resolutions to completion, a critical component of operational support.

• Strong critical thinking skills and a willingness to ask probing questions to uncover underlying issues and opportunities.

• Demonstrated organizational skills for managing complex projects and multiple workstreams.

• Active DoD Secret Clearance.

📝 Enhancement Note: The emphasis on US Government Programs, security/cyber technologies, and DoD Secret Clearance strongly suggests this role operates within a highly regulated and sensitive environment, requiring a deep understanding of compliance, security protocols, and government contracting nuances. This is a critical factor for operations candidates to consider.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase examples of successfully managed technical programs, highlighting your role in design, execution, and delivery within complex environments.

• Include case studies demonstrating your ability to design and implement support models, detailing the processes, stakeholders involved, and resulting improvements in service delivery or customer satisfaction.

• Provide documentation or examples of risk mitigation strategies employed in past programs, illustrating your proactive approach to identifying and resolving challenges.

Process Documentation:

• Demonstrate your ability to document and optimize workflows for service support operations, including process mapping, standard operating procedures (SOPs), and continuous improvement initiatives.

• Illustrate experience in implementing new processes or systems, detailing change management strategies, training protocols, and adoption metrics.

• Include examples of how you have measured the effectiveness of implemented processes, using key performance indicators (KPIs) and data analysis to drive further optimization.

📝 Enhancement Note: For operations roles, a portfolio should clearly articulate the candidate's ability to translate strategic objectives into executable operational plans and demonstrate measurable improvements. For this role, specific emphasis should be placed on the design and implementation of support models and the management of technical programs within a government context.

💵 Compensation & Benefits

Salary Range: $98,500.00 - $155,500.00 / annually.

For specific work locations within San Jose, the San Francisco Bay area, and New York City metropolitan area, the base pay range is $114,500.00 - $171,500.00 / annually.

Benefits:

• Comprehensive medical, financial, and other benefits packages focused on holistic health and wellness.

• Potential for additional cash or stock incentives as part of the compensation package, dependent on the position offered.

• Opportunities for professional development and advanced learning through Viasat's benefits programs.

• Support for career growth and advancement within the organization.

• Access to resources and programs designed to enhance overall employee well-being.

Working Hours: 40 hours per week, with potential for extended hours as required by project demands and government program timelines.

📝 Enhancement Note: The salary ranges provided are broad and vary by location, reflecting the cost of living and market demand. Candidates should research compensation benchmarks for Program Design Managers with similar technical and government program experience in their specific location. The mention of "additional cash or stock incentives" suggests potential for performance-based compensation, common in program management roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Aerospace & Defense, Telecommunications, Satellite Communications. Viasat operates at the intersection of advanced technology and global connectivity, providing critical communication solutions for consumers, businesses, governments, and militaries. This industry context implies a fast-paced, innovation-driven environment with high stakes, particularly for government programs.

Company Size: Viasat is a large enterprise, indicated by the substantial number of employees and global presence. This size offers opportunities for structured career paths, extensive resources, and involvement in large-scale, impactful projects.

Founded: Viasat was founded over 35 years ago, signifying a long-standing history of innovation and market presence, providing stability and a wealth of experience in the telecommunications and defense sectors.

Team Structure:

• The operations team likely comprises specialized roles in program management, service delivery, engineering, and customer support, working collaboratively to support Viasat's product and service offerings.

• Reporting structure may involve direct reports for program leads and coordination across various engineering disciplines and business units.

Methodology:

• Viasat emphasizes data-driven decision-making and continuous improvement in its operations.

• Workflow planning and optimization strategies are critical for managing complex technical programs and ensuring efficient service delivery.

• Automation and efficiency practices are likely employed to streamline processes, particularly in managing large-scale government contracts and technical support.

Company Website: https://careers.viasat.com

📝 Enhancement Note: Viasat's focus on government programs and advanced technologies suggests a culture that values precision, security, technical expertise, and a strong sense of mission. The "One team. Global challenges. Infinite opportunities" tagline highlights a collaborative and ambitious environment.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a management level, requiring significant experience in leading technical projects and programs. It suggests a move beyond individual contributor roles into leadership and strategic operational design. The scope of managing "sophisticated programs" and "diverse engineering teams" indicates a mid-to-senior level position within the operations or program management career track.

Reporting Structure: The Program Design Manager will likely report to a Director or Vice President of Service Support, Program Management, or a related operational leadership role. This position will also involve managing and directing cross-disciplinary teams, impacting their work and performance.

Operations Impact: This role has a direct impact on Viasat's ability to deliver critical communication services and technologies, especially to government clients. Successful program design and execution are fundamental to customer satisfaction, revenue generation, maintaining security integrity, and upholding Viasat's reputation in a competitive and high-stakes industry.

Growth Opportunities:

• Operations Leadership Path: Advance into senior program management roles, portfolio management, or leadership positions within the service support or operations divisions.

• Specialization: Develop deeper expertise in specific areas like government program management, cybersecurity operations, or advanced RF technology support.

• Cross-Functional Mobility: Transition into roles within engineering, product management, or business development, leveraging a strong understanding of operational execution and customer needs.

• Skill Development: Opportunities to pursue advanced certifications (e.g., PMP, CISSP), attend industry conferences, and participate in leadership development programs.

📝 Enhancement Note: The combination of program management, technical expertise, and government program experience offers a strong foundation for career growth within the defense and aerospace sectors. The remote work option also provides flexibility that can support continued professional development alongside demanding project work.

🌐 Work Environment

Office Type: The role is primarily remote, with the option to work from Viasat offices in California. This suggests a hybrid approach is possible, allowing for flexibility while still providing access to in-person collaboration when needed.

Office Location(s): Remote work is an option within California, and specific Viasat offices are located in Carlsbad, California. This provides geographical flexibility for candidates within the state.

Workspace Context:

• The remote nature necessitates a self-disciplined work environment, requiring strong time management and communication skills to stay connected with teams.

• Access to Viasat's technology infrastructure, collaboration tools, and potentially secure network access will be crucial for day-to-day operations.

• Opportunities for in-person collaboration with engineering, service delivery, and business teams may be available at Viasat's California locations, fostering stronger relationships and deeper project understanding.

Work Schedule: Standard full-time working hours (40 hours/week) are expected, but the demands of managing complex technical programs, especially those involving US Government contracts, may require flexibility and occasional extended hours or work during non-standard times to meet critical deadlines and client needs.

📝 Enhancement Note: The remote aspect is a significant benefit, offering work-life balance. However, candidates should be prepared for the potential need for travel (up to 30%) and the possibility of working outside standard hours, particularly given the US Government program requirements.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and application to assess alignment with the core requirements, particularly experience in technical project leadership, government programs, and relevant technologies.

• Hiring Manager Interview: Discussion with the Hiring Manager (Jen Wilder) focusing on your experience, leadership style, and understanding of program management within a technical and operational context. Be prepared to discuss your approach to risk mitigation and customer relationship management.

• Technical/Team Interview: You may be asked to speak with members of the engineering or service delivery teams. This interview will likely delve into your technical knowledge (security, cyber, IP networking, RF) and your ability to manage and motivate cross-disciplinary teams.

• Case Study/Scenario-Based Interview: Expect questions or a potential case study that assesses your problem-solving skills, critical thinking, and ability to design support models or navigate complex program challenges.

• Final Interview: Potentially with a senior leader to discuss strategic fit, long-term career aspirations, and overall alignment with Viasat's culture and mission.

Portfolio Review Tips:

• Curate for Relevance: Select projects that best demonstrate your experience in designing and managing technical programs, especially those involving government clients or complex service support models.

• Quantify Impact: For each project, clearly articulate the scope, your specific role, the challenges faced, the solutions implemented, and the measurable outcomes (e.g., improved efficiency by X%, reduced downtime by Y%, successful delivery of Z program milestones).

• Highlight Process Design: Showcase your ability to design, document, and optimize support processes. Use diagrams, flowcharts, or written descriptions to illustrate your approach.

• Demonstrate Technical Acumen: Briefly explain the technical landscape of your projects (e.g., security, networking, RF) and how you managed technical complexities.

• Tailor to Viasat: Research Viasat's business, especially their government programs and service offerings. Frame your portfolio examples to resonate with their needs and challenges.

Challenge Preparation:

• Government Program Nuances: Review common challenges in US Government program execution, such as compliance, security clearances, contracting complexities, and stakeholder management across various government agencies.

• Support Model Design: Think about how you would approach designing a support model for a new, complex technology product. Consider key elements like tiered support, knowledge base development, escalation procedures, and performance metrics.

• Risk Mitigation Scenarios: Prepare to discuss how you would identify, assess, and mitigate risks in a program involving diverse engineering teams, tight deadlines, and potentially sensitive technology.

📝 Enhancement Note: Given the focus on US Government Programs and technical complexity, interviewers will likely probe deeply into your experience with compliance, security protocols, and your ability to manage technical risks effectively. Your portfolio should reflect this depth.

🛠 Tools & Technology Stack

Primary Tools:

• Project Management Tools: Proficiency with tools like Microsoft Project, Jira, Asana, or similar platforms for tracking project timelines, tasks, and resources. Experience with Viasat's specific project management software is a plus.

• Collaboration Platforms: Familiarity with Microsoft Teams, Slack, Zoom, or other tools for virtual team communication, meetings, and collaboration.

• Documentation Tools: Experience with Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, Confluence, or other tools for creating reports, presentations, and process documentation.

Analytics & Reporting:

• Reporting Software: Ability to generate and interpret reports from project management and CRM systems to track progress, identify bottlenecks, and report on key performance indicators (KPIs).

• Data Analysis Tools: While not explicitly stated, familiarity with basic data analysis in Excel or BI tools could be beneficial for understanding program metrics and service delivery performance.

CRM & Automation:

• CRM Systems: Experience with CRM platforms (e.g., Salesforce, Dynamics 365) might be relevant if customer relationship management within the government sector involves such systems, though direct CRM management may not be the primary focus.

• Workflow Automation: Understanding of how to leverage automation within project management or service delivery workflows to improve efficiency, though specific tools are not listed.

📝 Enhancement Note: While specific tools are not listed, the role implies a need for strong proficiency in standard project and program management software, collaboration tools, and documentation suites. Experience within environments that handle sensitive data and government contracts may also mean familiarity with secure IT infrastructure and protocols.

👥 Team Culture & Values

Operations Values:

• Mission-Driven: A strong commitment to Viasat's mission of delivering connections that change the world, especially in serving government and defense needs.

• Excellence & Precision: A dedication to high-quality execution, attention to detail, and accuracy, particularly critical in government programs and technical operations.

• Innovation: A culture that encourages creative problem-solving and the development of new approaches to technology and service delivery.

• Collaboration: A belief in the power of teamwork and cross-functional partnerships to achieve complex goals.

• Integrity & Security: Upholding the highest ethical standards and ensuring the security and confidentiality of sensitive information.

Collaboration Style:

• Cross-Functional Integration: A proactive approach to working with diverse teams (engineering, business, government liaisons) to ensure alignment and shared success.

• Open Communication: Fostering an environment where ideas are shared freely, and feedback is given constructively, especially during program design and execution phases.

• Problem-Solving Focus: A collaborative spirit aimed at identifying and resolving challenges efficiently and effectively, rather than assigning blame.

• Customer-Centricity: A shared understanding that all operational efforts are ultimately geared towards successful service delivery and customer satisfaction.

📝 Enhancement Note: Viasat's focus on defense and government sectors suggests a culture that values accountability, discipline, and a strong work ethic. Candidates who can demonstrate resilience, adaptability, and a commitment to mission success will likely thrive.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Government Contracts: Understanding and adhering to the complex regulations, compliance requirements, and security protocols associated with US Government programs.

• Managing Diverse Teams: Effectively leading and coordinating geographically dispersed and cross-disciplinary teams with varying technical backgrounds and priorities.

• Technical Complexity: Keeping pace with and managing programs involving sophisticated technologies like advanced networking, cybersecurity, and RF systems.

• Risk Management: Proactively identifying, assessing, and mitigating a wide range of potential risks, from technical failures to programmatic delays and security breaches.

• Remote Collaboration: Maintaining strong team cohesion and efficient communication in a remote or hybrid work environment.

Learning & Development Opportunities:

• Advanced Program Management: Opportunities to deepen expertise in government program management, potentially leading to higher-level certifications and responsibilities.

• Technical Specialization: Gaining in-depth knowledge of Viasat's core technologies (e.g., satellite communications, cybersecurity solutions) through project involvement.

• Leadership Development: Access to training and mentorship programs focused on leadership, strategic thinking, and managing complex organizational dynamics.

• Industry Exposure: Potential to attend industry-specific conferences and forums related to aerospace, defense, and technology.

📝 Enhancement Note: The challenges presented are inherent to working in the defense technology sector and managing large-scale, complex programs. These challenges also represent significant opportunities for professional growth and skill development.

💡 Interview Preparation

Strategy Questions:

• "Describe your experience designing and implementing a support model for a new technical product or service. What were the key considerations, and what was the outcome?" (Focus on process, stakeholders, and metrics).

• "How do you approach managing risks for a complex technical program involving multiple engineering disciplines and government stakeholders? Provide a specific example." (Highlight your risk assessment, mitigation, and communication strategies).

• "Walk me through a time you had to lead a cross-disciplinary team across different geographic locations to achieve a critical project milestone. What were the challenges, and how did you overcome them?" (Emphasize leadership, communication, and collaboration techniques).

Company & Culture Questions:

• "Based on your understanding of Viasat, what do you see as the biggest operational challenge for a Program Design Manager in our organization?" (Demonstrate research and critical thinking about Viasat's business).

• "How do you foster a collaborative and high-performing team culture, especially in a remote or hybrid environment?" (Relate to Viasat's values and your leadership style).

Portfolio Presentation Strategy:

• Structure Your Narrative: For each portfolio example, clearly state the objective, your role, the process you followed (design, implementation, execution), the challenges encountered, the solutions you employed, and the quantifiable results achieved.

• Visualize Processes: Use simple diagrams or flowcharts to illustrate support models or program workflows you designed or optimized.

• Highlight Key Skills: Explicitly connect your portfolio examples back to the required skills (e.g., "This project demonstrates my ability to lead technical projects and manage risks within a government program context").

• Be Prepared for Deep Dives: Anticipate detailed questions about your decision-making process, the tools you used, and how you measured success.

📝 Enhancement Note: For this role, demonstrating a clear understanding of the intersection between technical project management, operational support design, and the unique demands of US Government programs will be critical. Your preparation should reflect this nuanced requirement.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Viasat careers portal at https://careers.viasat.com.

• Tailor Your Resume: Emphasize your experience in technical project leadership, program management, risk mitigation, and any work involving US Government programs, security/cyber technologies, or IP networking. Quantify achievements with specific metrics where possible.

• Prepare Your Portfolio: Curate examples that showcase your ability to design and implement support models, manage cross-disciplinary teams, and navigate complex technical challenges. Focus on clarity, impact, and relevance to Viasat's mission and operations.

• Research Viasat: Understand Viasat's core business, especially their role in government communications and their technological offerings. Familiarize yourself with their company values and mission statement.

• Practice Interview Responses: Rehearse answers to common program management and operational leadership questions, focusing on providing specific, STAR method (Situation, Task, Action, Result) examples that align with the job description's requirements.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.