Product Experience / UX Designer

📍 Job Overview

Job Title: Product Experience / UX Designer

Company: Elevance Health

Location: Chicago, IL (Hybrid) - Also considering New York, NY; Woodland Hills, CA; Seattle, WA; Grand Prairie, TX; Indianapolis, IN; Atlanta, GA; Mason, OH; Norfolk, VA.

Job Type: Full-Time

Category: Product Experience / UX Design

Date Posted: March 26, 2026

Experience Level: 5-10 years (Mid to Senior Level)

Remote Status: Hybrid (1-2 days in office per week)

🚀 Role Summary

• Core Function: Drive the end-to-end product creation process, from initial ideation through to successful launch, with a strong emphasis on user experience and intuitive design.

• User-Centric Design: Translate complex user needs and business requirements into visually compelling, seamless, and delightful digital product experiences across web and mobile platforms.

• Cross-Functional Collaboration: Act as a key liaison between business stakeholders, product managers, technology teams, and fellow designers to ensure cohesive and innovative product development.

• Design & Iteration: Leverage design thinking methodologies, data analytics, and user feedback to conceptualize, prototype, and iterate on design solutions, ensuring alignment with user needs and business objectives.

📝 Enhancement Note: This role is positioned as a mid-to-senior level Product Experience / UX Designer, requiring a blend of creative design skills and strategic thinking. The emphasis on "Health Plan and other benefits and company and member needs" suggests a focus on user journeys within a healthcare ecosystem, demanding an understanding of user personas and complex stakeholder requirements within that domain. The requirement for 1-2 days in-office per week indicates a hybrid model designed to foster collaboration.

📈 Primary Responsibilities

• Conceptualize and create visually compelling and intuitive design solutions for web and mobile interfaces that align with user needs and business goals.

• Design complex user journeys across digital technology platforms, ensuring seamless and delightful product experiences for customers related to Health Plan benefits and company/member needs.

• Collaborate closely with cross-functional teams, including business leaders, digital product managers, and technology teams, to translate user insights into innovative and user-friendly product interfaces.

• Utilize design thinking methodologies, data analysis, and relevant tools to ideate and iterate on design concepts, ensuring a seamless and delightful user experience.

• Produce detailed wireframes, interactive prototypes, and high-fidelity designs, maintaining a keen eye for detail, consistency, and adherence to design systems.

• Stay informed about and apply emerging design trends, industry best practices, and new technologies (e.g., AI, automation, hyper-personalization) to continuously enhance product experiences.

• Support user research initiatives and effectively incorporate user feedback into design iterations to optimize usability and satisfaction.

• Ensure design solutions are accessible and compliant with relevant accessibility standards.

📝 Enhancement Note: The responsibilities highlight a dual focus on strategic design thinking and hands-on execution, including the creation of detailed design artifacts. The mention of "Health Plan and other benefits" implies a need to understand and design for complex information architecture and user flows within the healthcare domain. The emphasis on AI, automation, and hyper-personalization indicates a forward-looking approach to design innovation.

🎓 Skills & Qualifications

Education:

Experience:

• A minimum of five (5) years of overall business or IT experience.

• At least three (3) years of direct experience in Product Experience Design or UX Design.

Required Skills:

• Proficiency in UX design principles, user-centered design methodologies, and design thinking.

• Strong ability to translate user needs and business requirements into intuitive and effective design solutions.

• Expertise in creating wireframes, user flows, prototypes, and high-fidelity mockups.

• Demonstrated experience with design and prototyping tools such as Figma, Sketch, or Adobe Creative Suite.

• Familiarity with user research methodologies and incorporating feedback into design iterations.

• Excellent communication, collaboration, and presentation skills.

Preferred Skills:

• A strong, well-presented portfolio showcasing a range of design projects, including wireframes, prototypes, and final designs, demonstrating proficiency and creativity.

• Experience with specific tools like Axure and advanced proficiency in Figma.

• Experience with Adobe Experience Manager.

• Proven ability to work comfortably within both Windows and macOS operating systems for core job functions, including design, collaboration, and file management.

• Ability to support all U.S. time zones and adapt to occasional collaboration with overseas resources.

📝 Enhancement Note: The requirement for a portfolio is critical and will be heavily weighted during the selection process. The preference for specific tools like Axure and advanced Figma skills, along with Adobe Experience Manager, indicates a need for candidates who can hit the ground running with Elevance Health's established technology stack. The ability to adapt to different operating systems and global time zones suggests a dynamic and potentially distributed team environment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio is a mandatory requirement, demonstrating a breadth of UX/Product Design work.

• Showcase end-to-end design process, from problem identification and user research to ideation, wireframing, prototyping, and final design execution.

• Include case studies that clearly articulate the problem, your role, the design process, key decisions, and the impact of your solutions (quantifiable results are highly valued).

• Demonstrate proficiency in design tools commonly used in the industry (e.g., Figma, Sketch, Adobe Creative Suite).

Process Documentation:

• Candidates should be prepared to discuss their personal design process and how they integrate user feedback and data into their workflow.

• Examples of how you've collaborated with cross-functional teams (product managers, engineers, researchers) to bring designs to life.

• Understanding of Agile methodologies and how design fits into sprints and iterative development cycles.

📝 Enhancement Note: The portfolio is not just a collection of work but a demonstration of the candidate's problem-solving approach and ability to drive impact. Candidates should be ready to articulate the "why" behind their design decisions and the measurable outcomes achieved. The emphasis on Agile and cross-functional collaboration means showcasing examples of teamwork and adaptability.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive benefits package.

• Merit increases.

• Paid holidays.

• Paid Time Off (PTO).

• Incentive bonus programs.

• Medical, dental, and vision insurance.

• Short-term and long-term disability benefits.

• 401(k) with company match and stock purchase plan.

• Life insurance.

• Wellness programs.

Working Hours:

• Full-time position, typically 40 hours per week.

• Hybrid work arrangement requires 1-2 days per week in an office location, with flexibility for remote work.

• Ability to support all U.S. time zones and occasional collaboration with overseas resources is expected.

📝 Enhancement Note: The salary range provided is specific to certain high-cost-of-living locations. For candidates in other eligible locations, the salary may differ based on geographic location, work experience, education, and skill level, as well as market and business considerations. The benefits package is extensive, reflecting Elevance Health's commitment to employee well-being and financial security. The hybrid model necessitates adaptability to different work settings and time zone collaboration.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare (Health Insurance and Services)

Company Size: Large Enterprise (Fortune 25 company)

Founded: Elevance Health has a longstanding history in the healthcare industry.

Team Structure:

• The Product Experience / UX Designer will likely be part of a broader digital product or IT business solutions planning team.

• This role involves close collaboration with Digital Product Managers, business leaders, fellow designers, and technology teams (developers, engineers).

Methodology:

• A strong emphasis on design thinking and user-centered design principles.

• Work conducted within an Agile development framework, requiring iterative processes and cross-functional teamwork.

• Data-driven decision-making, utilizing user insights and analytics to inform design choices.

• Emphasis on continuous improvement and staying abreast of emerging technologies like AI and automation.

Company Website: https://www.elevancehealth.com/

📝 Enhancement Note: As a Fortune 25 company in the healthcare sector, Elevance Health offers a stable yet dynamic work environment. The culture values innovation, improving lives and communities, and making healthcare simpler. The hybrid work strategy is a key aspect of their operational model.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as "Non-Management Exempt" and requires 5+ years of experience, positioning it as a mid-to-senior individual contributor role. It focuses on specialized expertise in Product Experience and UX Design.

Reporting Structure: The designer will report to a manager within the IT Business Systems Solutions Planning or a similar product/design leadership function. They will work closely with product managers and engineering teams.

Operations Impact: The Product Experience / UX Designer directly impacts the usability, accessibility, and overall effectiveness of Elevance Health's digital products. Their work influences member engagement, satisfaction, and the efficiency of accessing healthcare services and benefits, which ultimately contributes to the company's strategic goals of simplifying healthcare and improving lives. They are crucial in ensuring the digital platforms are user-friendly and meet the evolving needs of members and customers.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of UX, such as user research, interaction design, or accessibility, becoming a subject matter expert.

• Leadership: Potential to move into senior or lead designer roles, mentoring junior designers and influencing design strategy across multiple products.

• Cross-Functional Mobility: Opportunity to gain broader experience in product management or contribute to other digital transformation initiatives within the company.

• Skill Development: Continuous learning opportunities through industry best practices, emerging technologies (AI, automation), and potentially company-sponsored training or certifications.

📝 Enhancement Note: This role offers a clear path for growth within a specialized design discipline, with opportunities to influence product strategy and potentially take on leadership responsibilities. The company's scale provides a wide array of potential projects and avenues for skill enhancement.

🌐 Work Environment

Office Type: Hybrid work model, requiring 1-2 days per week in an Elevance Health "Pulse Point" location. The remaining days can be worked remotely.

Office Location(s): New York, NY; Woodland Hills, CA; Chicago, IL; Seattle, WA; Grand Prairie, TX; Indianapolis, IN; Atlanta, GA; Mason, OH; Norfolk, VA. Candidates should reside within commuting distance of one of these locations.

Workspace Context:

• Collaborative Hub: In-office days are designed for fostering collaboration, team connectivity, and in-person brainstorming.

• Agile Environment: Expect a fast-paced environment where design work is integrated with development sprints.

• Tools & Technology: Access to standard design software (Figma, Sketch, Adobe Creative Suite) and collaboration tools will be provided.

Work Schedule:

• Standard full-time hours (approx. 40 hours/week).

• Flexibility in remote work days, balanced with required in-office collaboration.

• Need to support U.S. time zones and occasional global collaboration.

📝 Enhancement Note: The hybrid model is central to the work environment, blending the benefits of in-person interaction with the flexibility of remote work. Candidates must be comfortable commuting to one of the designated office locations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and alignment with the role's requirements.

• Hiring Manager Interview: Discussion about your experience, design philosophy, and suitability for the team and company culture.

• Design Challenge/Portfolio Review: A practical exercise or in-depth review of your portfolio to evaluate your design skills, problem-solving abilities, and process. Candidates will likely present specific case studies.

• Cross-Functional Interview: Meeting with key stakeholders (e.g., product managers, engineers) to assess collaboration skills and ability to work within cross-functional teams.

• Final Interview: May involve senior leadership or HR to discuss overall fit and compensation.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 of your strongest projects that best represent your skills and experience relevant to this role (e.g., designing for complex user flows, web/mobile interfaces in a regulated industry).

• Tell a Story: For each project, clearly articulate the problem, your specific role and contributions, the design process you followed (research, ideation, iteration), key decisions made, and the measurable impact or outcome.

• Highlight Process: Emphasize your thought process, how you navigated challenges, and how you incorporated user feedback and data.

• Tool Proficiency: Ensure your portfolio showcases work created with Figma, Sketch, or Adobe Creative Suite.

• Professional Presentation: Prepare a clean, well-organized digital presentation (e.g., PDF, portfolio website) and be ready to walk through it verbally.

Challenge Preparation:

• Be prepared for a design challenge that may involve problem-solving, creating wireframes, or evaluating an existing user experience.

• Focus on demonstrating your design process, justification for your decisions, and how you would approach iteration based on hypothetical feedback.

• Practice articulating your thoughts clearly and concisely, especially when explaining complex design choices.

📝 Enhancement Note: The portfolio is paramount. Candidates should treat it as their primary showcase and be ready to defend their design decisions and process with data and user-centric reasoning. The interview process is designed to assess not only technical skills but also cultural fit and collaborative capabilities.

🛠 Tools & Technology Stack

Primary Design Tools:

• Figma: Highly preferred for collaborative design, prototyping, and component-based design systems.

• Sketch: A strong alternative or complementary tool for UI design.

• Adobe Creative Suite: Including Photoshop and Illustrator for asset creation and manipulation.

• Adobe Experience Manager (AEM): Preferred for candidates with experience in content management systems and digital experience platforms.

• Axure: Preferred for advanced prototyping and complex interaction design.

Collaboration & Project Management:

• Agile Tools: Familiarity with tools like Jira or similar platforms for sprint planning and task management.

• Communication Platforms: Proficiency with tools like Microsoft Teams, Slack, or similar for daily communication.

User Research & Analytics:

• User Testing Platforms: Experience with tools for remote user testing and feedback collection.

• Analytics Tools: Basic understanding of how to interpret user data from tools like Google Analytics or similar to inform design decisions.

📝 Enhancement Note: Proficiency in Figma and Sketch is essential. Experience with Adobe Experience Manager and Axure would be a significant advantage, indicating a deeper understanding of enterprise-level digital asset management and complex prototyping needs. Candidates should be comfortable integrating their design work within an Agile development lifecycle.

👥 Team Culture & Values

Operations Values:

• Improving Lives and Communities: A core mission that drives the company's strategy and operations, emphasizing member well-being.

• Simplicity: A commitment to making healthcare simpler for members, providers, and stakeholders.

• Innovation: Encouraging the adoption of new technologies and approaches, such as AI and automation, to enhance experiences.

• Collaboration: Valuing teamwork and cross-functional partnership to achieve shared goals.

• Data-Driven: Using insights from data and user research to inform decisions and measure impact.

• Efficiency: Striving for streamlined processes and effective solutions in design and product development.

Collaboration Style:

• Cross-functional Integration: Designers work closely with product managers, engineers, and business stakeholders, requiring strong communication and negotiation skills.

• Feedback Culture: An environment where constructive feedback is shared and incorporated to improve designs and processes.

• Hybrid Collaboration: Adapting to a mix of in-person and remote interactions, utilizing digital tools effectively for seamless teamwork.

• Agile Cadence: Participating in daily stand-ups, sprint planning, and reviews, contributing to a dynamic and iterative development cycle.

📝 Enhancement Note: Elevance Health's culture is driven by its mission in healthcare. Candidates should demonstrate an understanding of and alignment with these values, particularly in how design can contribute to member well-being and simplify complex healthcare processes. The emphasis on collaboration and data-driven approaches is key to success in this role.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: Navigating the intricacies of healthcare benefits, regulations, and diverse user needs to create intuitive experiences.

• Balancing Stakeholder Needs: Aligning design solutions with the requirements of various stakeholders, including members, business units, and regulatory bodies.

• Adopting New Technologies: Integrating emerging technologies like AI and automation into design workflows and product features effectively.

• Hybrid Work Coordination: Ensuring seamless collaboration and communication while working within a hybrid model and supporting multiple time zones.

• Maintaining Design Consistency: Upholding design standards and a cohesive user experience across a broad range of digital products.

Learning & Development Opportunities:

• Specialized UX Training: Opportunities to deepen expertise in areas like user research, accessibility, or interaction design.

• Industry Conferences & Workshops: Exposure to the latest trends and best practices in UX/Product Design.

• Mentorship: Potential to be mentored by senior designers or product leaders within a large organization.

• Cross-Departmental Exposure: Gaining insight into different facets of the healthcare industry and product development lifecycle.

• Technology Exploration: Learning to apply AI, automation, and hyper-personalization concepts to design challenges.

📝 Enhancement Note: The challenges presented are typical for a large enterprise in a regulated industry like healthcare. Growth opportunities are robust, leveraging the company's scale and commitment to innovation. Candidates should view challenges as opportunities for learning and skill development.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing a complex user journey for a healthcare application. How do you ensure it's intuitive for users with varying levels of technical proficiency and understanding of health benefits?" (Focus on user research, journey mapping, iterative testing, and accessibility.)

• "How do you balance the needs of different stakeholders (e.g., business, technology, end-users) when designing a new product feature? Can you provide an example?" (Highlight collaboration, negotiation, and data-driven decision-making.)

Company & Culture Questions:

• "What interests you about Elevance Health and our mission to improve lives and communities through simpler healthcare?" (Research company mission, values, and recent news.)

• "How do you see your UX design skills contributing to a hybrid work environment like ours?" (Emphasize communication, proactivity, and effective use of collaboration tools.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, your process (research, ideation, prototyping, testing), key design decisions, and the outcome.

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs (e.g., increased conversion rates, reduced support tickets, improved user satisfaction scores).

• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes, user flows) to illustrate your points effectively.

• Be Ready for Deep Dives: Anticipate questions about specific design choices, trade-offs made, and alternative solutions considered.

• Tailor to Elevance Health: If possible, subtly connect your project examples to challenges or opportunities within the healthcare industry or a large enterprise context.

📝 Enhancement Note: Preparation should focus on demonstrating a strong, user-centered design process, excellent communication and collaboration skills, and an understanding of how design contributes to business objectives within the healthcare domain. Quantifiable results in your portfolio are crucial.

📌 Application Steps

To apply for this Product Experience / UX Designer position:

• Submit your application through the Elevance Health careers portal.

• Portfolio Customization: Ensure your portfolio is up-to-date, professional, and highlights projects that showcase your end-to-end UX design process, particularly those involving complex user journeys, web/mobile interfaces, and ideally, experience within or related to regulated industries like healthcare.

• Resume Optimization: Tailor your resume to highlight keywords and responsibilities mentioned in this job description, emphasizing your experience with specific tools (Figma, Sketch, Adobe Creative Suite), Agile methodologies, and user-centered design principles. Quantify your achievements where possible.

• Interview Preparation: Practice articulating your design process, rationale behind design decisions, and collaborative experiences. Be ready to present your portfolio case studies and discuss how your skills align with Elevance Health's mission and values.

• Company Research: Familiarize yourself with Elevance Health's mission, values, recent news, and the healthcare industry landscape to better tailor your responses and demonstrate your genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.